Description
Book SynopsisCharlZs outlines a fundamental methodology for crisis negotiation, as it occurs for law-enforcement officers trained in crisis intervention. When the Shooting Stopped systematically examines the process of negotiation, dissecting the conduct of meaningful discourse, use of language, and use of the collaborative team process. Using case data on a school hostage negotiation, CharlZs reveals the underlying communication processes at work in crisis negotiation. When the Shooting Stopped is a key resource for criminal justice professionals, law enforcement personnel, and family counseling psychologists alike.
Trade ReviewWith broad appeal to professionals and laypersons alike, When the Shooting Stopped shows the harrowing modern reality of hostage negotiation. Charlés offers intense and fascinating insight into the internal mechanisms of an actual hostage negotiation— If truth is stranger than fiction, this work provides evidence that truth can be more exciting! -- Frederick J. Lanceley, F.B.I. (ret), director of Crisis Negotiation Associates in Canton, Georgia and author of On-Scene Guide for Crisis Negotiators
When the Shooting Stopped is a thoroughly researched and uniquely perceptive examination of a real life-and-death negotiation. Charlés' work is an engaging must read for anyone interested in the human drama of crisis negotiation. -- Gary W. Noesner, chief, FBI Crisis Negotiation Unit (ret)
When the Shooting Stopped is of a growing field of scholarly research on crisis and hostage negotiation. Charlés' case study of the language of negotiation builds upon nearly three decades of discourse and analytic research. Her work provides fellow researchers and negotiators with an in-depth analysis of negotiation in action as critiqued from extant crisis negotiation guidelines and from which practical insights can be gleaned. -- Randall G. Rogan, associate professor of communication at Wake Forest University and co-editor of Dynamic Processes of Crisis Negotiation
Table of ContentsChapter 1 Introduction: A Systemic View of Crisis Negotiation Chapter 2 Origins in the Field, Police Standoffs in the 1970s, First Hostage Negotiation Unit, Hostage Negotiation as a Professional Responsibility Chapter 3 Necessary Requirements of Effective Crisis Negotiation Reconceptualizing, Who Makes an Ideal Crisis Negotiator, Rethinking the Relationship with the Hostage Taker, Utilizing Psychological Theory, Creating a Climate for Conversation, Approaching the Conver Chapter 4 Categorizing Hostage Takers according to Individual Characteristics, Appreciating the Limits of Categories, Considering the Contextual Circumstances of an Incident, Valuing Communication Skills, Using Active Listening with Hostage Takers Chapter 5 Elements of a Typical Crisis Negotiation Incident, First Response at the Scene, Making Contact, Coordination the Negotiation Team, SWAT involvement, Mental Health Consultation, Third Party Intermediaries, Dynamic Inactivity, The Stockholm Syndrome, Discus Chapter 6 Research on Crisis Negotiation, The Potential for Paradox, Studying Aspects of "Face", Uncovering Emotion and Affect, Exploring the Developing Relationship, Discourse Analysis of a Successful Crisis Negotiation, Combining Methods (Discourse Analysis, Ethn
