Description

Book Synopsis


Table of Contents
  • 1. Customer Care
  • 2. Communicating in Organizations
  • 3. Understanding the Diverse Workforce
  • 4. The Power of Teams in Hospitality
  • 5. Group Problem-Solving and Decision-Making
  • 6. Managing Time
  • 7. Managing Stress
  • 8. Promoting Creativity
  • 9. Setting Personal and Professional Goals
  • 10. Managing Conflict
  • 11. Motivating Employees
  • 12. Counseling Employees
  • 13. Understanding Power and Politics in Organizations
  • 14. Leading Hospitality Organizations

Organizational Behaviour for the Hospitality

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Order before 4pm today for delivery by Mon 22 Dec 2025.

A Paperback by Florence Berger, Judi Brownell

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    View other formats and editions of Organizational Behaviour for the Hospitality by Florence Berger

    Publisher: Pearson Education
    Publication Date: 11/8/2013 12:00:00 AM
    ISBN13: 9781292040264, 978-1292040264
    ISBN10: 1292040262
    Also in:
    Hospitality and service industries

    Description

    Book Synopsis


    Table of Contents
    • 1. Customer Care
    • 2. Communicating in Organizations
    • 3. Understanding the Diverse Workforce
    • 4. The Power of Teams in Hospitality
    • 5. Group Problem-Solving and Decision-Making
    • 6. Managing Time
    • 7. Managing Stress
    • 8. Promoting Creativity
    • 9. Setting Personal and Professional Goals
    • 10. Managing Conflict
    • 11. Motivating Employees
    • 12. Counseling Employees
    • 13. Understanding Power and Politics in Organizations
    • 14. Leading Hospitality Organizations

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