Description
Book SynopsisSponsored by the Conflict Resolution Education Network
Far and away the most comprehensive guide available.... Warterspresents a wide range of possible program structures and providesthe information that organizers and participants need to select thebestoption.
--James B. Boskey (1942-1999), former editor and publisher, TheAlternative Newsletter, and former professor of law, Seton HallLaw School, New Jersey
Professionally written, logically organized, and delivered in apersonal style that is appealing to the reader.... A thoughtfulbalance of theory with pragmatic suggestions for developing andintegrating a mediation program on campus.
--Roger Witherspoon, vice president, Student Development, John JayCollege of Criminal Justice
Warters not only conveys the need for mediation on campus, butthe importance of relating mediation to existing mechanisms such asstudent judicial affairs and other grievance processes.
--Gene Zdziarski, developer of Student
Trade Review"Far and away the most comprehensive guide available to collegesand universities, or indeed at any public institution with anactive staff and an involved client base. Warters presents a widerange of possible program structures and provides the informationthat organizers and participants need to select the best option."(James B. Boskey (1942-1999), former editor and publisher, TheAlternative Newsletter, and former professor of law, Seton Hall LawSchool, New Jersey)
"Professionally written, logically organized, and delivered in apersonal style that is appealing to the reader.... I have found thetext to be truly 'user-friendly' with a thoughtful balance oftheory with pragmatic suggestions for developing and integrating amediation program on campus." (Roger Witherspoon, vice president,Student Development, John Jay College of Criminal Justice)
"Warters not only conveys the need for mediation on campus, but theimportance of relating mediation to existing mechanisms such asstudent judicial affairs and other grievance processes." (GeneZdziarski, developer of Student Conflict Resolution Services andassociate director of Student Life, Texas A&M University, andformer board member of the Association for Student JudicialAffairs)
"Every academic administrator will find dozens of specific ideasthat will bring relief from the constant challenges of conflict.This book helps show where the conflicts come from--and howmediation and conflict resolution training can support aconflict-competent organization." (Mary Rowe, Ombudsperson,Massachusetts Institute of Technology)
Table of ContentsThe Growing Need for Conflict Resolution Strategies in HigherEducation.
Why Mediation Makes Sense for Academic Organizations.
First Steps in Building a Program.
Identifying and Training Mediators.
Publicizing the Program and Creating Referral Systems.
Operating and Maintaining the Program.
Implementing Strategies for Evaluation and Feedback.
Expanding Conflict Management Options Beyond the MediationTable.
Resources, Forms, and Documents.
Appendix A. Statements of Purpose for Conflict ResolutionPrograms.
Appendix B. Goals and Objectives Planning Document.
Appendix C. Job Descriptons for Program Personnel.
Appendix D. Traineed Nomination Form.
Appendix E. Volunteer Mediator Application Form.
Appendix F. Mediator Performance Evaluation Sheet.
Appendix G. Role Play Practice Guidelines.
Appendix H. Scripts for Role Play Practice.
Appendix I. Annotated List of Specialized Resources for CampusMediation Training.
Appendix J. Resolution Agreement for a Rental Dispute.
Appendix K. Workshop Outline for Introductory MediationTraining.
Appendix L. A Mediation Referral Guide for ResidentialAssistants.
Appendix M. Case Referral Follow-up Form.
Appendix N. "Agreement to Mediate" Forms.
Appendix O. Information Sheet for Parties Preparing forMediation.
Appendix P. Procedural Summary of the Case ManagementProcess.
Appendix Q. Blank Mediation Agreement Form.
Appendix R. Post-Mediation Report Form.
Appendix S. Standards of Practice for Campus Mediators.
Appendix T. Mediation Follow-up Form.
