Description
Book SynopsisManaging in Health and Social Care is about developing skills to manage and improve health and social care services. The focus throughout is on the role that a manager can play in ensuring effective delivery of high-quality services. Examples from social care and health settings are used to illustrate techniques for managing people, resources, information, projects and change.
This new edition has been extensively revised and updated, and includes many new case studies and examples, as well as a new chapter on motivation. It covers topics such as:
- interorganisational and interprofessional working
- leadership
- responding to the needs of service users
- the service environment
- accountability and risk
- working with a budget
- standards and quality
- managing change.
The authors explore how managers can make a real and positive difference to the work of organisations providing health an
Trade Review
This book will help service and project managers and should be key to the development of local projects management communities - Anthony Douglas, Community Care
Praise for the first edition:
'This book will help service and project managers, and should be key to the development of local projects' management communities.' - Community Care
Table of ContentsPart 1: The Manager and the Team 1. Your Job as a Manager in Health and Social Care 2. Improving your Effectiveness as a Manager 3. Management and Leadership 4. Understanding Motivation 5. Values and Vision Part 2: Managing for Service Users 6. What do your Service Users Want? 7. Mapping the Service Environment 8. Engaging with Service Users 9. Managing Outcomes for Service Users Part 3: Managing Services 10. Managing Processes 11. Working with a Budget 12. Service Planning, Accountability and Risk Part 4: Managing Improvement 13. Quality in Services 14. Working with Standards 15. Management Control 16. Developing Effective Performance 17. Managing Change 18. Planning and Managing Projects
