Description
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The definitive, fully up-to-date guide to continuous improvement in the workplace
"An updated version of a classic book that shares a wealth of new healthcare examples and case studies from around the world. The methods in this book will help you improve quality and safety, reduce waiting times, and improve the long-term financial position of your organization. Highly recommended!" --Mark Graban, author of Lean Hospitals and coauthor of Healthcare Kaizen
"Every business faces the iron triangle of quality, cost, and delivery. Conventional thinking claims you cannot have all three. Not only does Mr. Imai turn that thinking on its head, but he shows you exactly how to do it." -- Matthew E. May, author of The Elegant Solution and
Table of Contents
Foreword: Kaizen by Everyone, Everyday, Everywhere
Ch 1 Kaizen as a Complete Management System
Ch 2 Gemba Kaizen
--Case 1: Gemba Kaizen at a Farm in Africa
Ch 3 How to Sustain Continuous Improvement
Ch 4 Continuously Improving SQDC at the Gemba
--Case 2: Measuring the Right Things
Ch 5 Standards
--Case 3: Oil Platform Maintenance
--Case 4: SCDA
Ch 6 5S
--Case 5: The True Meaning of 5S
--Case 6: Simple Improvements, Big Impact in Healthcare
--Case 7: 5S of Information (IT)
Ch 7 Muda, Muri, Mura
--Case 8: MTN: Muda Free Nations (Kaizen in Government)
--Case 9: Removing Overburden (Muri) from Work
--Case 10: Supply Chain Variation (Mura) Reduction
Ch 8 SUPPORT Kaizen: The Foundation of House of Gemba
--Case 11: Support Kaizen at European Hypermarket
--Case 12: Top Management Support through Hoshin Kanri
--Case 13: Organization Design and Gemba
Ch 9 Visual Management
--Case 14: Industrial Company
--Case 15: Making Knowledge Work Visible
Ch 10 Speaking with and Managing by Facts
--Case 16: What Leaders Learn When they Go See
--Case 17: Linking the Daily to the Strategic
Ch 11 Daily Kaizen & Front Line Management
Ch 12 The Roles of Natural Teams in Gemba Kaizen
--Case 18: Electronics Supplier in China
--Case 19: Middle East Retail Chain
Ch 13 TPS – The Ultimate Production System
--Case 20: Toyota Retired Executive Interview
--Case 21: Toyota Supplier Story
Ch 14 JIT/ Total Flow Management
--Case 22: Automotive Company in Europe
--Case 23: Just in Time in a Bakery
--Case 24: Total Flow through a Retail Co.
Ch 15 Project Kaizen and End-to-End Optimization
--Case 25: Group Health Value Stream Transformation
--Case 26: Bank of New Zealand
--Case 27: Lean Development (Construction)
Ch 16: Continuous Improvement as a Strategic Weapon
--Case 28: Retail – Top Line Growth
--Case 29: Ski Lodge in Italy – Customer Experience Design
--Case 30: Keeping Manufacturing in the US
Afterword
