Description
Book SynopsisWritten by physicians skilled at coaching colleagues in physician-patient communication, this pocket guide presents practical strategies for handling a wide variety of difficult patient interviews. Each chapter presents a hypothetical scenario, describes effective communication techniques for each phase of the interaction, and identifies pitfalls to avoid. The presentation includes examples of physician-patient dialogue, illustrations showing body language, and key references.
This edition includes new chapters on caring for physician-patients, communicating with colleagues, disclosing unexpected outcomes and medical errors, shared decision making and informed consent, and teaching communication skills. Other new chapters describe clinical attitudes such as patience, curiosity, and hope.
Table of ContentsThe Efficient InterviewBasic Interviewing TechniqueListeningBuilding Rapport: EMPATHY, the Universal ToolUnderstanding Nonverbal CommunicationThe Primacy of SymptomsCulture and Language The Efficient Interview: Dealing with Patient EmotionsSadness and FearAngerAmbivalence ExplainingPatient EducationGiving Bad NewsComforting the Grieving Family: Survivors of a Patient DeathShared Decision-Making and Informed Consent The Clinical AttitudePatienceCuriosity"OK" and "Wow": The Short WordsSelf-awareness: What Are You Thinking Now? Hope Dealing with a Difficult RelationshipThose Dreaded PhasesAcknowledging Difficult Relationships and InteractionsUnderstanging the Meaning of IllnessAddressing Disagreements About Diagnosis or TherapyTrust and DistrustEstablishing BoundariesAvoiding SeductionAsking for HelpClinician-to-Clinician Communication: Talking to ColleaguesDoctors Firing Patients - Patients Firing Doctors Illness and LossChronic Pain and SufferingSomatizationThe Transition from Disease-Based Care to Palliative CareEnd-of-Life Discussions: Advance Care Plans and DNR OrdersBeing with a Dying PatientTalking with Families of Seriously Ill Patients Who's in Charge Here: Behavioral Health RisksAssesing Risk BehaviorsNonadherenceViolenceAlcohol UseSex Puzzling ProblemsThe List-MakerThe Patient's CompanionConfusion: Communicating with the Cognitively Impaired PatientThe Patient Bearing LiteratureWhen Your Patient is a DoctorDisclosing Unexpected Outcomes and ErrorsCoaching Communication SkillsAppendix: Selected Readings for the Entire Text INDE
