Description
Book SynopsisThis book provides expert guidance on using feedback as a performance improvement tool. It includes many simple tools readers can use to improve feedback in their work unit. The book suggests that feedback works best when the giver and receiver realize that they are in a dance together.
Trade ReviewPraise for the Bestselling First Edition:
… a well-organized guide for creating open and honest communication in the workplace. This clearly written book is like having your own personal coach assisting you with techniques that foster productive interactions.—Nedra Weinstein, Principal, Arden Consulting
Table of ContentsUsing the Toolkit. About Feedback. When Feedback Works. What Gets in the Way. General Guidelines. Applying the Guidelines. The Importance of Dialogue. Tools for Giving Feedback. Learning from Mistakes. A "What Are We Doing" Meeting. Expectations for Exchange. Project Debriefing. How’s Our Team Doing? Management by Wandering Around. Positive Feedback for Teams. Conducting a Performance Review. Acid Bath Feedback. Providing Feedback as a Mentor. Open-Book Management. Tools for Receiving Feedback. Preparing to Receive Feedback. Guidelines for Receiving Feedback. Don’t Forget SARA (Surprise, Anger, Rationalization, Acceptance).
Feedback from Staff. Feedback from Your Boss. Feedback from Peers. Feedback from a Coach. Feedback from Questionnaires.
