Description
Book SynopsisPeter M. Kettner is Professor Emeritus at Arizona State University School of Social Work. He is author or co-author of six books, four of which have been translated into multiple languages. He has also authored over 50 articles, monographs, and book chapters on the topics of program planning, macro practice in social work, human services administration, purchase-of-service contracting, and privatization,. Over his 30 year career in academia he served as consultant to five different state human service agencies and dozens of local nonprofit agencies on their design and implementation of effectiveness-based planning systems and purchase of service contracting practices. In retirement he has continued his writing and consultation with local government and nonprofit agencies.
Table of ContentsIn this Section:
1. Brief Table of Contents
2. Full Table of Contents
BRIEF TABLE OF CONTENTS:
Chapter 1: Developing a Theory and Philosophy of Management
Chapter 2: Understanding the Organization from a Systems Perspective
Chapter 3: Using Structure to Facilitate and Support Achievement of the Agency’s Mission
Chapter 4: Job Analysis and Job Design
Chapter 5: Maximizing Organizational Performance through Human Resources Planning
Chapter 6: Strengthening the Organization throughExcellent Recruitment, Selection, and Hiring Practices
Chapter 7: Maximizing Employee Potential through Staff Training and Development
Chapter 8: Promoting Excellence through Well-Designed Motivation and Reward Systems
Chapter 9: Supervision, Performance Appraisal, Rewards, and Termination
Chapter 10: Using Data and Information to Achieve Excellence
Chapter 11: Managing Resources to Support Excellence
Chapter 12: Monitoring and Evaluating Organizational Efforts and Accomplishments
FULL TABLE OF CONTENTS:
Chapter 1: Developing a Theory and Philosophy of Management
Understanding the Manager’s Role
Defining Management and Administration
Creating a Positive Work Environment
Establishing Criteria for Organizational Excellence
Excellence as Defined by Accreditation Standards
The Opinions of Managers
Some Themes Emerging from a Study of Organizational Excellence
The Usefulness of Early Management Theory
Scientific Management &nb
