Description

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Table of Contents
Table of Contents Part One: FOUNDATIONS OF COMMUNICATION CHAPTER 1: ELEMENTS OF COMMUNICATION 1a Getting Started in Communication Studies Why Do We Need Communication? Defining Communication 1b Examining the Transactional Model of Communication Elements of Communication Applying the Transactional Model Cultural Connections — Native American Indians 1c Identifying Communication Contexts 1d Understanding the Universals of Communication You cannot not communicate. All communication has a content and relational dimension. Communication is a series of punctuated events. Communication is irreversible and unrepeatable. Communication is culture-specific. 1e Communicating Ethically Eye on Ethics — Being Yourself 1f Communicating Competently Components of Communication Competence Enhancing Your Communicative Competence Competence Summary Review Questions Discussion Questions Key Terms Module A: UNDERSTANDING COMMUNICATION APPREHENSION HIGH COMMUNICATION APPREHENSION LOW COMMUNICATION APPREHENSION MODERATE COMMUNICATION APPREHENSION Personal Report of Communication Apprehension (PRCA-24) CHAPTER 2: PERCEPTION OF THE SELF AND OTHERS 2a Understanding Perception 2b Identifying the Stages of the Perception Process Stage One: Stimulation Stage Two: Organization Cultural Connections — Perceptions of Time Stage Three: Interpretation-Evaluation 2c Understanding Perceptual Biases Halo Effect and Reverse Halo Effect Eye on Ethics — Attractiveness Bias Perceptual Accentuation Primacy Effect and Recency Effect 2d Examining Influences on Perception Self-Perception Personal Experiences Third-Party Influences Physical Conditions Psychological Conditions Self-Fulfilling Prophecy 2e Engaging in Perception Checking Competence Summary Review Questions Discussion Questions Key Terms CHAPTER 3: LISTENING 3a The Importance of Listening 3b Why Don’t We Listen? 3c Examining Listening versus Hearing Listening Is Intermittent Listening Is a Learned Skill Listening Is Active Listening Implies Using the Message Received 3d Understanding the Listening Process Receive Stimuli Select Stimuli Understand the Message Evaluate Resolve 3e Identifying Barriers to Effective Listening Pseudo-listening Selective Listening Stage-hogging/Interrupting Sidetracking Physical Distractions Psychological Distractions Factual Distractions 3f Promoting Better Listening Desire to Listen Focus on the Message Understand the Speaker’s Point of View Reinforce the Message Provide Feedback Withhold Judgment Actively Listening Cultural Connections — High and Low Context Cultures Eye on Ethics — Right of Refusal Competence Summary Review Questions Discussion Questions Key Terms CHAPTER 4: THE POWER OF LANGUAGE 4a Identifying the Functions of Language Communicate Ideas Send Messages About Users Strengthen Social Bonds Serve as Instrument of Play Check Understanding 4b Exploring the Nature of Language Language Is Symbolic Language Is Subjective Language Is Rule-governed Cultural Connections — Connotative Meanings 4c Communicating Effectively Use Language Correctly Use Language Clearly Use Language Ethically Eye on Ethics - Doublespeak 4d Understanding the Power of Language Powerless Language Confirmation and Disconfirmation 4e Creating a Supportive Communication Climate Competence Summary Review Questions Discussion Questions Key Terms CHAPTER 5: NONVERBAL COMMUNICATION 5a Understanding the Principles of Nonverbal Communication Nonverbal communication is deliberate or unintentional. Nonverbal signals are cultural. Nonverbal messages are trusted more that verbal messages when the two conflict. Nonverbal messages can be ambiguous. 5b Identifying Types of Nonverbal Communication Paralanguage Proxemics Artifacts Personal appearance Eye on Ethics — Weight and the Hiring Process Kinesics Eye communication Silence Chronemics Haptics Olfactics Cultural Connections — Presidential Nonverbal Faux Pas 5c Examining the Functions of Nonverbal Cues Substitute Reinforce Regulate Contradict Indicate a Relationship Deceive Manage Identity 5d Putting Nonverbal Communication into Action Expectancy Valance Ambiguous Behaviors Competence Summary Review Questions Discussion Questions Key Terms Module B: THE ART OF SMALL TALK THE IMPORTANCE OF SMALL TALK INTRODUCTIONS BEGINNING THE CONVERSATION SUSTAINING THE CONVERSATION CONCLUDING THE CONVERSATION Part Two: Interpersonal Communication CHAPTER 6: INTRODUCTION TO INTERPERSONAL COMMUNICATION 6a Defining Interpersonal Communication 6b Forming Interpersonal Relationships Why Do We Need Relationships? With Whom Do We Form Relationships? 6c Examining Relationship Development and Dissolution Knapp’s Model of Relationship Development Cultural Connections — Cultural Influences on Self-Disclosure Conville’s Model of Relationship Development and Dissolution 6d Relational Dialectics Autonomy-Connectedness Predictability-Change Openness-Closedness 6e Understanding the Dynamics of Self-Disclosure Self-Disclosure in Interpersonal Relationships Social Penetration Theory Competent Self-Disclosure Through Self-Monitoring Eye on Ethics — The Disappearing Act Competence Summary Review Questions Discussion Questions Key Terms MODULE C: MANAGING INTERPERSONAL COMMUNICATION APPREHENSION UNCERTAINTY REDUCTION THEORY ADDITIONAL STRATEGIES FOR MANAGING INTERPERSONAL COMMUNICATION APPREHENSION CHAPTER 7: RELATIONAL CONFLICT 7a Defining Conflict Components of Conflict Phases of Conflict 7b Exploring Positive and Negative Consequences of Conflict Positive Consequences of Conflict Negative Consequences of Conflict 7c Identifying Types of Conflict and Conflict Issues Conflict Types Conflict Issues 7d Examining Approaches to Conflict Management Potential Conflict Outcomes Five Traditional Approaches to Conflict Management 7e Managing Conflict Conflict Management Styles Aggressiveness Versus Argumentativeness Unproductive Strategies for Managing Conflict Cultural Connections — Fist Fighting as a Conflict Management Style 7f Examining Interpersonal Conflict: John Gottman versus John Gray Gottman’s Four Horseman of the Apocalypse John Gray’s Interpersonal Conflict Perspective Eye on Ethics — Moral Conflict Competence Summary Review Questions Discussion Questions Key Terms MODULE D: COMPUTER-MEDIATED COMMUNICATION CMC AND THE TRANSACTIONAL MODEL OF COMMUNICATION INTERPERSONAL COMMUNICATION AND CMC MODULE E: GENDER AND COMMUNICATION DISTINCTION BETWEEN SEX AND GENDER GENDERLECT STYLES DO MEN AND WOMEN REALLY COMMUNICATE DIFFERENTLY? Part Three: Group Communication CHAPTER 8: Introduction to Groups and Decision Making 8a Introduction to Group Communication Defining Group Communication Why Do We Need to Learn About Groups? 8b Identifying Types of Groups Primary Groups Secondary Groups 8c Understanding Group Culture Establishing a Group Setting Group Goals Establishing Group Norms Building Cohesiveness Cultural Connections — Karaoke Builds Cohesiveness Positive and Negative Effects of Group Conflict 8d Distinguishing Between Problem Solving and Decision Making 8e Effective Group Problem Solving Understanding The Process of Problem Solving Dewey’s Problem Solving Model 8f Effective Group Decision Making Identifying Stages of Group Decision Making Exploring Decision Making Methods Eye on Ethics — Trust in the Workplace Competence Summary Review Questions Discussion Questions MODULE F: MANAGING GROUP COMMUNICATION APPREHENSION EFFECTS OF GROUP MEMBER COMMUNICATION APPREHENSION ON GROUPS INFLUENCE OF LEADERSHIP ON GROUP MEMBER COMMUNICATION APPREHENSION MANAGING GROUP COMMUNICATION APPREHENSION CHAPTER 9: Working Effectively in Groups 9a Being an Effective Group Member Task Functions Maintenance Functions Self-centered Functions The Responsibilities of Group Members 9b Being an Effective Group Leader Approaches to Leadership The Responsibilities of Group Leaders Eye on Ethics — Leader and Member Responses When Groups Fail 9c Effectively Using Group Meeting Times Reasons for Unproductive Meetings Creating an Environment for a Productive Meeting Concluding the Meeting 9d Power and Group Communication Cultural Connections — Power Distance and Organizational Participation Competence Summary Review Questions Discussion Questions Key Terms Part Four: Public Speaking CHAPTER 10: Understanding THE SPEECH PROCESS, ANALYZING YOUR AUDIENCE, AND GENERATING YOUR TOPIC 10a Overview of the Speaking Process 10b Analyzing Your Audience Analyze the Specific Speaking Situation Understand the Diversity of Your Audience Conduct and Audience Analysis Apply the Results to Your Speech 10c Choosing and Narrowing Your Speech Topic Generate a List of Ideas for Possible Topics Select Your Topic Focus Your Topic Determine Your General Purpose Formulate Your Specific Purpose Word Your Thesis Statement Eye on Ethics — Sensitive Speech Topics Cultural Connections — Adapting Your Message To Different Learning Styles Competence Summary Review Questions Discussion Questions Key Terms Module G: MANAGING SPEAKER APPREHENSION CONTROL YOUR NERVOUSNESS FOCUS ON YOUR SPEECH, NOT YOURSELF KNOW YOUR SPEECH VIEW SPEECH MAKING POSITIVELY PRACTICE YOUR DELIVERY REVIEW YOUR PERFORMANCE CHAPTER 11: RESEARCHING YOUR SPEECH TOPIC AND SUPPORTING YOUR SPEECH 11a Researching Your Topic and Supporting Your Speech Assess Your Personal Knowledge Develop Your Research Plan Collect Your Information Record Your Information Conclude Your Search Cultural Connections — Restricted Access to Information on the Internet 11b Supporting Your Speech Consider the Purposes of Your Supporting Materials Consider the Types of Material Available for Your Topic Evaluate the Validity and Strength of Your Support Eye on Ethics — The Privacy of Public Information Competence Summary Review Questions Discussion Questions Key Terms References Module H: INTERVIEWING ADVANTAGES OF INTERVIEWS PREPARING FOR THE INTERVIEW CONDUCTING THE INTERVIEW FOLLOWING UP ON THE INTERVIEW CHAPTER 12: ORGANIZING AND OUTLINING YOUR SPEECH 12a Organizing the Body of Your Speech Topical Division Chronological Division Spatial Division Causal Division Pro-Con Division Problem-Solution Division 12b Developing Your Key Ideas Signposting the Idea Stating the Idea Supporting the Idea Summarizing the Idea Cultural Connections — Supporting Materials 12c Connecting Your Key Ideas with Transitions Complementary Transition Causal Transition Contrasting Transition Chronological Transition 12d Organizing the Introduction of Your Speech Get the Attention of Your Audience State Your Topic Establish the Importance of Your Topic Establish Your Credibility to Speak on Your Topic Preview Your Key Ideas Put It All Together 12e Organizing the Conclusion of Your Speech Summarize Your Key Ideas Activate Audience Response Provide Closure Put It All Together 12f Outlining Your Speech Principles of Outlining Stages of Outlining Eye on Ethics — Chronemics and Public Speaking Competence Summary Review Questions Discussion Questions Key Terms References CHAPTER 13: DELIVERING YOUR SPEECH AND USING PRESENTATIONAL AIDS 13a Exploring the Basics of Delivery Methods of Delivery Qualities of Effective Delivery 13b Examining Elements of Vocal Delivery Rate and Pause Volume Pitch and Inflection Voice Quality Articulation and Pronunciation 13c Understanding the Elements of Physical Delivery Appearance Posture Eye Contact and Facial Expression Movement Gestures Cultural Connections — Delivery Styles 13d Using Presentational Aids Effectively Plan Your Aids for Your Purpose and Audience Create Effective Presentational Aids Speak Effectively Using Your Presentational Aids Eye on Ethics — Using Graphic Photographs and/or Visual Images Competence Summary Review Questions Discussion Questions References CHAPTER 14: INFORMATIVE SPEECHES 14a Speaking to Inform 14b Classifying Informative Speech Topics Speeches about People Speeches about Objects Speeches about Places Speeches about Activities and Events Speeches about Processes Speeches about Concepts Speeches about Conditions Speeches about Issues 14c Guidelines for Speaking to Inform Stress Your Informative Purpose Be Objective Be Specific Be Clear Be Accurate Limit Your Ideas and Supporting Materials Be Relevant Use Appropriate Organization Use Appropriate Forms of Support Use Effective Delivery Eye on Ethics — Managing Bias in an Informative Speech 14d Citing Your Sources Cultural Connections — Credibility 14e Outlining Your Informative Speech Competence Summary Review Questions Discussion Questions References CHAPTER 15: PERSUASIVE SPEECHES 15a Understanding the Importance of Persuasion As a Speaker As a Listener 15b Identifying Types of Persuasive Speeches Speeches to Convince Speeches to Actuate Speeches to Inspire 15c Examining Persuasive Speaking Strategies Establish Your Credibility Eye on Ethics — Biased Sources: To Use or Not To Use Focus Your Goals Connect With Your Listeners Organize Your Arguments Support Your Ideas Enhance Your Emotional Appeals 15d Using Monroe’s Motivated Sequence Attention Need Satisfaction Visualization Action 15e Constructing a Persuasive Argument Argument by Example Argument by Analogy Argument by Cause Argument by Deduction Argument by Authority 15f Evaluating a Persuasive Speech Cultural Connections Competence Summary Review Questions Discussion Questions References Module I: SPEAKING AS A GROUP PREPARING A GROUP PRESENTATION DELIVERING A GROUP PRESENTATION Module J: SPEAKING ON SPECIAL OCCASIONS SPEECH OF INTRODUCTION SPEECH OF PRESENTATION ACCEPTANCE SPEECH SPEECH OF TRIBUTE SPEECH TO ENTERTAIN IMPROMPTU SPEECH

Communication

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A Paperback / softback by Kristin Froemling, George Grice, John Skinner

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    Publisher: Pearson Education (US)
    Publication Date: 13/05/2010
    ISBN13: 9780205467372, 978-0205467372
    ISBN10: 0205467377

    Description

    Book Synopsis


    Table of Contents
    Table of Contents Part One: FOUNDATIONS OF COMMUNICATION CHAPTER 1: ELEMENTS OF COMMUNICATION 1a Getting Started in Communication Studies Why Do We Need Communication? Defining Communication 1b Examining the Transactional Model of Communication Elements of Communication Applying the Transactional Model Cultural Connections — Native American Indians 1c Identifying Communication Contexts 1d Understanding the Universals of Communication You cannot not communicate. All communication has a content and relational dimension. Communication is a series of punctuated events. Communication is irreversible and unrepeatable. Communication is culture-specific. 1e Communicating Ethically Eye on Ethics — Being Yourself 1f Communicating Competently Components of Communication Competence Enhancing Your Communicative Competence Competence Summary Review Questions Discussion Questions Key Terms Module A: UNDERSTANDING COMMUNICATION APPREHENSION HIGH COMMUNICATION APPREHENSION LOW COMMUNICATION APPREHENSION MODERATE COMMUNICATION APPREHENSION Personal Report of Communication Apprehension (PRCA-24) CHAPTER 2: PERCEPTION OF THE SELF AND OTHERS 2a Understanding Perception 2b Identifying the Stages of the Perception Process Stage One: Stimulation Stage Two: Organization Cultural Connections — Perceptions of Time Stage Three: Interpretation-Evaluation 2c Understanding Perceptual Biases Halo Effect and Reverse Halo Effect Eye on Ethics — Attractiveness Bias Perceptual Accentuation Primacy Effect and Recency Effect 2d Examining Influences on Perception Self-Perception Personal Experiences Third-Party Influences Physical Conditions Psychological Conditions Self-Fulfilling Prophecy 2e Engaging in Perception Checking Competence Summary Review Questions Discussion Questions Key Terms CHAPTER 3: LISTENING 3a The Importance of Listening 3b Why Don’t We Listen? 3c Examining Listening versus Hearing Listening Is Intermittent Listening Is a Learned Skill Listening Is Active Listening Implies Using the Message Received 3d Understanding the Listening Process Receive Stimuli Select Stimuli Understand the Message Evaluate Resolve 3e Identifying Barriers to Effective Listening Pseudo-listening Selective Listening Stage-hogging/Interrupting Sidetracking Physical Distractions Psychological Distractions Factual Distractions 3f Promoting Better Listening Desire to Listen Focus on the Message Understand the Speaker’s Point of View Reinforce the Message Provide Feedback Withhold Judgment Actively Listening Cultural Connections — High and Low Context Cultures Eye on Ethics — Right of Refusal Competence Summary Review Questions Discussion Questions Key Terms CHAPTER 4: THE POWER OF LANGUAGE 4a Identifying the Functions of Language Communicate Ideas Send Messages About Users Strengthen Social Bonds Serve as Instrument of Play Check Understanding 4b Exploring the Nature of Language Language Is Symbolic Language Is Subjective Language Is Rule-governed Cultural Connections — Connotative Meanings 4c Communicating Effectively Use Language Correctly Use Language Clearly Use Language Ethically Eye on Ethics - Doublespeak 4d Understanding the Power of Language Powerless Language Confirmation and Disconfirmation 4e Creating a Supportive Communication Climate Competence Summary Review Questions Discussion Questions Key Terms CHAPTER 5: NONVERBAL COMMUNICATION 5a Understanding the Principles of Nonverbal Communication Nonverbal communication is deliberate or unintentional. Nonverbal signals are cultural. Nonverbal messages are trusted more that verbal messages when the two conflict. Nonverbal messages can be ambiguous. 5b Identifying Types of Nonverbal Communication Paralanguage Proxemics Artifacts Personal appearance Eye on Ethics — Weight and the Hiring Process Kinesics Eye communication Silence Chronemics Haptics Olfactics Cultural Connections — Presidential Nonverbal Faux Pas 5c Examining the Functions of Nonverbal Cues Substitute Reinforce Regulate Contradict Indicate a Relationship Deceive Manage Identity 5d Putting Nonverbal Communication into Action Expectancy Valance Ambiguous Behaviors Competence Summary Review Questions Discussion Questions Key Terms Module B: THE ART OF SMALL TALK THE IMPORTANCE OF SMALL TALK INTRODUCTIONS BEGINNING THE CONVERSATION SUSTAINING THE CONVERSATION CONCLUDING THE CONVERSATION Part Two: Interpersonal Communication CHAPTER 6: INTRODUCTION TO INTERPERSONAL COMMUNICATION 6a Defining Interpersonal Communication 6b Forming Interpersonal Relationships Why Do We Need Relationships? With Whom Do We Form Relationships? 6c Examining Relationship Development and Dissolution Knapp’s Model of Relationship Development Cultural Connections — Cultural Influences on Self-Disclosure Conville’s Model of Relationship Development and Dissolution 6d Relational Dialectics Autonomy-Connectedness Predictability-Change Openness-Closedness 6e Understanding the Dynamics of Self-Disclosure Self-Disclosure in Interpersonal Relationships Social Penetration Theory Competent Self-Disclosure Through Self-Monitoring Eye on Ethics — The Disappearing Act Competence Summary Review Questions Discussion Questions Key Terms MODULE C: MANAGING INTERPERSONAL COMMUNICATION APPREHENSION UNCERTAINTY REDUCTION THEORY ADDITIONAL STRATEGIES FOR MANAGING INTERPERSONAL COMMUNICATION APPREHENSION CHAPTER 7: RELATIONAL CONFLICT 7a Defining Conflict Components of Conflict Phases of Conflict 7b Exploring Positive and Negative Consequences of Conflict Positive Consequences of Conflict Negative Consequences of Conflict 7c Identifying Types of Conflict and Conflict Issues Conflict Types Conflict Issues 7d Examining Approaches to Conflict Management Potential Conflict Outcomes Five Traditional Approaches to Conflict Management 7e Managing Conflict Conflict Management Styles Aggressiveness Versus Argumentativeness Unproductive Strategies for Managing Conflict Cultural Connections — Fist Fighting as a Conflict Management Style 7f Examining Interpersonal Conflict: John Gottman versus John Gray Gottman’s Four Horseman of the Apocalypse John Gray’s Interpersonal Conflict Perspective Eye on Ethics — Moral Conflict Competence Summary Review Questions Discussion Questions Key Terms MODULE D: COMPUTER-MEDIATED COMMUNICATION CMC AND THE TRANSACTIONAL MODEL OF COMMUNICATION INTERPERSONAL COMMUNICATION AND CMC MODULE E: GENDER AND COMMUNICATION DISTINCTION BETWEEN SEX AND GENDER GENDERLECT STYLES DO MEN AND WOMEN REALLY COMMUNICATE DIFFERENTLY? Part Three: Group Communication CHAPTER 8: Introduction to Groups and Decision Making 8a Introduction to Group Communication Defining Group Communication Why Do We Need to Learn About Groups? 8b Identifying Types of Groups Primary Groups Secondary Groups 8c Understanding Group Culture Establishing a Group Setting Group Goals Establishing Group Norms Building Cohesiveness Cultural Connections — Karaoke Builds Cohesiveness Positive and Negative Effects of Group Conflict 8d Distinguishing Between Problem Solving and Decision Making 8e Effective Group Problem Solving Understanding The Process of Problem Solving Dewey’s Problem Solving Model 8f Effective Group Decision Making Identifying Stages of Group Decision Making Exploring Decision Making Methods Eye on Ethics — Trust in the Workplace Competence Summary Review Questions Discussion Questions MODULE F: MANAGING GROUP COMMUNICATION APPREHENSION EFFECTS OF GROUP MEMBER COMMUNICATION APPREHENSION ON GROUPS INFLUENCE OF LEADERSHIP ON GROUP MEMBER COMMUNICATION APPREHENSION MANAGING GROUP COMMUNICATION APPREHENSION CHAPTER 9: Working Effectively in Groups 9a Being an Effective Group Member Task Functions Maintenance Functions Self-centered Functions The Responsibilities of Group Members 9b Being an Effective Group Leader Approaches to Leadership The Responsibilities of Group Leaders Eye on Ethics — Leader and Member Responses When Groups Fail 9c Effectively Using Group Meeting Times Reasons for Unproductive Meetings Creating an Environment for a Productive Meeting Concluding the Meeting 9d Power and Group Communication Cultural Connections — Power Distance and Organizational Participation Competence Summary Review Questions Discussion Questions Key Terms Part Four: Public Speaking CHAPTER 10: Understanding THE SPEECH PROCESS, ANALYZING YOUR AUDIENCE, AND GENERATING YOUR TOPIC 10a Overview of the Speaking Process 10b Analyzing Your Audience Analyze the Specific Speaking Situation Understand the Diversity of Your Audience Conduct and Audience Analysis Apply the Results to Your Speech 10c Choosing and Narrowing Your Speech Topic Generate a List of Ideas for Possible Topics Select Your Topic Focus Your Topic Determine Your General Purpose Formulate Your Specific Purpose Word Your Thesis Statement Eye on Ethics — Sensitive Speech Topics Cultural Connections — Adapting Your Message To Different Learning Styles Competence Summary Review Questions Discussion Questions Key Terms Module G: MANAGING SPEAKER APPREHENSION CONTROL YOUR NERVOUSNESS FOCUS ON YOUR SPEECH, NOT YOURSELF KNOW YOUR SPEECH VIEW SPEECH MAKING POSITIVELY PRACTICE YOUR DELIVERY REVIEW YOUR PERFORMANCE CHAPTER 11: RESEARCHING YOUR SPEECH TOPIC AND SUPPORTING YOUR SPEECH 11a Researching Your Topic and Supporting Your Speech Assess Your Personal Knowledge Develop Your Research Plan Collect Your Information Record Your Information Conclude Your Search Cultural Connections — Restricted Access to Information on the Internet 11b Supporting Your Speech Consider the Purposes of Your Supporting Materials Consider the Types of Material Available for Your Topic Evaluate the Validity and Strength of Your Support Eye on Ethics — The Privacy of Public Information Competence Summary Review Questions Discussion Questions Key Terms References Module H: INTERVIEWING ADVANTAGES OF INTERVIEWS PREPARING FOR THE INTERVIEW CONDUCTING THE INTERVIEW FOLLOWING UP ON THE INTERVIEW CHAPTER 12: ORGANIZING AND OUTLINING YOUR SPEECH 12a Organizing the Body of Your Speech Topical Division Chronological Division Spatial Division Causal Division Pro-Con Division Problem-Solution Division 12b Developing Your Key Ideas Signposting the Idea Stating the Idea Supporting the Idea Summarizing the Idea Cultural Connections — Supporting Materials 12c Connecting Your Key Ideas with Transitions Complementary Transition Causal Transition Contrasting Transition Chronological Transition 12d Organizing the Introduction of Your Speech Get the Attention of Your Audience State Your Topic Establish the Importance of Your Topic Establish Your Credibility to Speak on Your Topic Preview Your Key Ideas Put It All Together 12e Organizing the Conclusion of Your Speech Summarize Your Key Ideas Activate Audience Response Provide Closure Put It All Together 12f Outlining Your Speech Principles of Outlining Stages of Outlining Eye on Ethics — Chronemics and Public Speaking Competence Summary Review Questions Discussion Questions Key Terms References CHAPTER 13: DELIVERING YOUR SPEECH AND USING PRESENTATIONAL AIDS 13a Exploring the Basics of Delivery Methods of Delivery Qualities of Effective Delivery 13b Examining Elements of Vocal Delivery Rate and Pause Volume Pitch and Inflection Voice Quality Articulation and Pronunciation 13c Understanding the Elements of Physical Delivery Appearance Posture Eye Contact and Facial Expression Movement Gestures Cultural Connections — Delivery Styles 13d Using Presentational Aids Effectively Plan Your Aids for Your Purpose and Audience Create Effective Presentational Aids Speak Effectively Using Your Presentational Aids Eye on Ethics — Using Graphic Photographs and/or Visual Images Competence Summary Review Questions Discussion Questions References CHAPTER 14: INFORMATIVE SPEECHES 14a Speaking to Inform 14b Classifying Informative Speech Topics Speeches about People Speeches about Objects Speeches about Places Speeches about Activities and Events Speeches about Processes Speeches about Concepts Speeches about Conditions Speeches about Issues 14c Guidelines for Speaking to Inform Stress Your Informative Purpose Be Objective Be Specific Be Clear Be Accurate Limit Your Ideas and Supporting Materials Be Relevant Use Appropriate Organization Use Appropriate Forms of Support Use Effective Delivery Eye on Ethics — Managing Bias in an Informative Speech 14d Citing Your Sources Cultural Connections — Credibility 14e Outlining Your Informative Speech Competence Summary Review Questions Discussion Questions References CHAPTER 15: PERSUASIVE SPEECHES 15a Understanding the Importance of Persuasion As a Speaker As a Listener 15b Identifying Types of Persuasive Speeches Speeches to Convince Speeches to Actuate Speeches to Inspire 15c Examining Persuasive Speaking Strategies Establish Your Credibility Eye on Ethics — Biased Sources: To Use or Not To Use Focus Your Goals Connect With Your Listeners Organize Your Arguments Support Your Ideas Enhance Your Emotional Appeals 15d Using Monroe’s Motivated Sequence Attention Need Satisfaction Visualization Action 15e Constructing a Persuasive Argument Argument by Example Argument by Analogy Argument by Cause Argument by Deduction Argument by Authority 15f Evaluating a Persuasive Speech Cultural Connections Competence Summary Review Questions Discussion Questions References Module I: SPEAKING AS A GROUP PREPARING A GROUP PRESENTATION DELIVERING A GROUP PRESENTATION Module J: SPEAKING ON SPECIAL OCCASIONS SPEECH OF INTRODUCTION SPEECH OF PRESENTATION ACCEPTANCE SPEECH SPEECH OF TRIBUTE SPEECH TO ENTERTAIN IMPROMPTU SPEECH

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