Kogan Page

Book SynopsisBrian Wagner is a security and technology executive and leader who has extensive experience in successful security and technology transformation and a dual focus on innovation and robust cybersecurity practices honed over a career spanning over twenty years. The Chief Technology Officer at Revenir, Wagner has also held previous c-suite and leadership positions at Bulletproof, Defense.com, Moody's RMS and Amazon. He is based in London, UK.

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Book SynopsisKate Hardcastle is a multi-award-winning international consumer expert, broadcaster and commentator based in London, UK. With over 20 years' experience in consumer behaviour and retail, she works with some of the world's biggest brands and in 2018 was awarded an MBE for services to business and entrepreneurship. She appears regularly on the BBC, ITV, Channel 4 and Sky News, as well as in Forbes and the Financial Times, and presents at events including the Financial Times Retail Summit, Retail World Congress, The Retail Summit UAE, Shop Talk Las Vegas, The Tech Show and Ideal Home Show.

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Book SynopsisStephen Lowy is Chairman of the British Educational Travel Association (BETA) and CEO of Anglo Educational Services (AES), which manages foreign student apartments in Central London. He is serving as Interim CEO of the Mountbatten Program, and is a board member of the Tourism Alliance, Trustee of the Savoy Educational Trust and Chairman of Association of Serviced Apartment Providers (ASAP). In 2023, he was named by the International Hospitality Institute as one of the '100 Most Inspirational People in Global Hospitality and Travel'. Stephen Lowy is based in London, UK.

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Book SynopsisLucy Widdowson MSc PCC ACTC is an accredited executive and team coach, Director of Performance Edge, and a lead tutor on team coaching at Henley Business School, UK. During her 30 year corporate career she has worked as a HR Director and is a UK board member for team coaching for the ICF.Paul J Barbour MSc PCC ACTC is an accredited executive and team coach, with 20 years prior experience leading businesses and teams in Kerry Group plc. A writer and speaker with strong interests in human collaboration and conflict resolution, he is also a lead tutor on team coaching at Henley Business School, UK.

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Book SynopsisCarlos Mena is the Nike Professor of Supply Chain Management at Portland State University (PSU), USA. Previously, he was a faculty member at Michigan State University, USA and Cranfield University, UK.Remko van Hoek is Professor of Supply Chain Management at the University of Arkansas, USA. Previously, he was Chief Procurement Officer at the Walt Disney Company, California, USA and he held executive roles at Nike, Cofely (GDF SUEZ) and PwC.Martin Christopher is Emeritus Professor of Marketing and Logistics at Cranfield School of Management, Bedfordshire, UK.

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Book SynopsisJohn Foster has a background in journalism and has held senior public relations posts with Pira International and the Institute of Practitioners in Advertising. He has written, edited and produced work ranging from house journals, books, posters and brochures to speeches and presentations. A Fellow of the Chartered Institute of Public Relations, he was awarded the Institute's Stephen Tallents Medal for his 'contribution and commitment to the effective use of the written word'.Trade Review"John Foster's book is a 'how to' guide that gives solid grounding in the writing requirements of the PR business. It covers a lot of ground on a complex but rewarding subject." * Writing Magazine *"Writing good English must be one of the most difficult jobs in the world... This book by John Foster gives invaluable advice, not only on the rules of English grammar, but on how to make the language come alive." * Professor Anne Gregory, Director, Centre for Public Relations Studies at Leeds Metropolitan University *"This book addresses the pitfalls that wind up editors, clients and PR managers alike." * PRWeek *"A brilliantly comprehensive teach-yourself guide to making sure people will want to read or hear your written words. Foster covers print, website, broadcast, blog, Twitter, Facebook and public speaking with a sharp expertise gained from a lifetime in PR and journalism and a love of good, unpretentious English." * Robin Corry, UK Features.co.uk and former Fleet Street editor *"...can be read with pleasure from cover-to-cover or dipped into for a refresher on a particular topic [...] As someone who has spent his career on both sides of the divide, Foster speaks with true authority." * The Writer Magazine *"...covers enormous ground. Besides writing effectively, Foster tackles new media, such as social networks and the Internet, even public speaking. He also gives helpful tips on how to make language come alive [...] to learn more about communicating well, read the book." * Robert Harland, Philippine Rotary *Table of Contents Chapter - 00: Introduction; Chapter - 01: The importance of style: an overview; Chapter - 02: Trouble with plurals and possessives; Chapter - 03: Making your mark; Chapter - 04: Down with capitalism!; Chapter - 05: Clichés, jargon and other worn words; Chapter - 06: Is it easy to read?; Chapter - 07: Headlines: making them work; Chapter - 08: Dealing with figures and abbreviations; Chapter - 09: Keep it short, simple – and plain; Chapter - 10: Social media: the X-factor for PR; Chapter - 11: Writing for the media; Chapter - 12: Captions: how to handle them; Chapter - 13: Why editing matters; Chapter - 14: Skills and styles for the office; Chapter - 15: Traps, snares and pitfalls; Chapter - 16: Americanisms – the differences; Chapter - 17: The spoken word: pronunciation pointers; Chapter - 18: Principles of presentation; Chapter - 19: Writing for the web; Chapter - 20: Tone – the linchpin of reputation; Chapter - 21: Now it’s annual report time; Chapter - 22: Is it legal?; Chapter - 23: Keep to the codes

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Book SynopsisDavid N. Barnett has spent the last 12 years as Head of Analysis and Consultancy at NetNames, a leading global provider of online brand protection and domain name strategy, assisting global brands to prevent brand abuse online. David's professional history has allowed him to acquire an understanding not only the requirements of the online brand-protection industry, but also the associated methodologies and underlying technologies. David has worked with clients in a broad range of different industry areas, giving him extensive knowledge of the needs of, and the questions typically asked by, brand owners.Trade Review"This is the ultimate handbook for every online brand protection focused individual - be that a brand owner or a vendor side trusted advisor. It is incredibly comprehensive, outlining all the key areas of importance for those creating a strong online intellectual property and brand protection strategy. Understanding where online brand abuse occurs and knowing how to enforce effectively is the key to having a strong online brand presence. David's book offers an informative breakdown of each area of brand infringement and gives the reader a roadmap to taking the appropriate action. At last we have a hugely valuable and comprehensive dossier of online brand abuse in all its forms and how a company can take appropriate action to combat this abuse. I have worked within the online brand protection world for the last ten years and this book is the first of its kind - comprehensive, educational, advisory and informative. Online Brand Protection demystified for everyone involved in digital brand management." * Lisa Deegan, Online Brand Protection Trusted Advisor; Sales Director Online Brand Protection and Anti-Piracy, MarkMonitor (2006-2014) *"As more and more business moves online, so does criminal activity from fraudsters and counterfeiters. Dr. Barnett's book offers valuable insights written in a clear, accessible style and is highly recommended to professionals in the field of intellectual property - or indeed anyone curious about how brands protect themselves from online threats. As a guru of online brand protection, Dr. Barnett really knows his subject and its inner workings comprehensively." * David Franklin, Global Sales Director, Brand Protection, NetNames *"Understanding brand protection is an opportunity to get a step ahead of the competition. This book demystifies the complexity in this space and David is one of the best to help explain and share examples to bring this to life. I worked with David at NetNames and his deep knowledge and technical expertise in Brand Protection is immense! A very good read, I highly recommend his book to businesses who want to get an edge." * Edwina McDowall COO, NetNames (2012-2016) *"The ever changing internet landscape is often a complex and difficult space to identify and understand a brand's true presence across the various digital streams. The security and brand protection industry has seen a rapid rise in activity and in turn requirements from major global corporates to provide a holistic and clear strategy to protect their intellectual property. "Brand Protection in the Online World" provides a perfect insight into this world and allows anyone from a legal professional through to Bachelor student the insight and detailed view of the industry. An easy reference guide as well as a comprehensive overview of the industry, the script and content is superbly written and is a must for anyone that wishes to gain a foothold into the online brand protection industry." * Tom Smith, Head of Account Management, NetNames *"This is a very important book for any IP legal counsel. David defines brand protection in cyberspace with great professionalism and technical understanding. The online world brings new challenges and new threats. This comprehensive guide helps to mitigate these IP risks and set standards for the best practice." * Tomas Abelovsky, IP Counsel, Swiss Re *"At last, we have a clear comprehensive guide to all things Online Brand Protection! Before Dr. David Barnett's encyclopedic book, brand owners, legal professionals and anyone needing an all-encompassing bible of all the kinds of online threats to brands were left scrambling around only finding incomplete pieces of information here and there. Now, everything you'd need to know on what and how to keep a brand safe in the digital world is in one convenient place. I can't recommend this guide enough if you are in search of the A-Z of brand protection." * Darcy Delich-Coull, Online IP & Social Media Risk Expert, Crisp Thinking *Table of Contents Chapter - 01: Introduction; Chapter - 02: Domain Names; Chapter - 03: General Brand Use and Abuse; Chapter - 04: E-Commerce Activity and Marketplaces; Chapter - 05: Social Media; Chapter - 06: Online Fraud; Chapter - 07: Digital Piracy; Chapter - 08: Mobile Apps; Chapter - 09: Sponsored-Ad Monitoring; Chapter - 10: Affiliate Monitoring; Chapter - 11: ‘Deep’ and ‘Dark’ Web; Chapter - 12: Additional and Future Areas of Interest

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Book SynopsisProfessor Malcolm McDonald was formerly a Professor of Marketing and Deputy Director at Cranfield University School of Management and is now an Emeritus Professor. Based in the UK, he is also an Honorary Professor at Warwick Business School and the author of Malcolm MacDonald on Marketing Planning, also published by Kogan Page. Dr Beth Rogers was formerly a Business Development Manager at Portsmouth Business School and chaired project board developing National Occupational Standards for UK professional sales. Based in the UK, she is now the Director of two organisations and writes articles for business publications.Trade Review"Soundly based on accepted theory, this book represents an inestimable practical guide to key account management. As a rare collection of wisdom and insight into KAM, it has great value for practitioners and students, and is highly recommended for those aiming for the AKAM Diploma. Malcolm McDonald and Beth Rogers were among the very first in the UK to acknowledge and research KAM, making important contributions to this professional discipline which is still poorly understood by most companies." * Dr Diana Woodburn, Chairman of the Association for Key Account Management *"This book is an up-to-date and comprehensive piece of knowledge on key account management. The solid frameworks and practical insights it contains, together with the expertise and passion of the authors, offer the reader an engaging learning tool for successful KAM." * Dr Rodrigo Guesalaga, Director of the KAM Best Practice Research Club, Cranfield University *"I found this book to be integrating and interesting as it offers some new insights into Key Account Management. I believe that this book is a 'must read' for anyone who is working as a Key Account Manager or who is planning to introduce KAM into their organisation." * Dr Kenneth Le Meunier-FitzHugh, Senior Lecturer in Marketing, University of East Anglia *"Key account management has become increasingly critical to business success. A great combination of key account theory and practice, this book is a must-read for all business leaders." * Nick Porter, Chairman of the Association of Professional Sales *Table of Contents Section - 01: Introducing key account management; Section - 02: The role of key accounts in achieving business growth; Section - 03: Selecting the right key accounts; Section - 04: Understanding buying decisions; Section - 05: Key account plans; Section - 06: Understanding account-based marketing; Section - 07: People and skills for key account management; Section - 08: Going global with key accounts; Section - 09: The risks of key account management; Section - 10: The future of key account management; Section - Appendix 1: The McDonald and Rogers 10 guidelines for profitable key account management; Section - Appendix 2: A quiz for key account managers; Section - Appendix 3: Important research articles on key account management;

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Book SynopsisAndy Maslen is Managing Director of Sunfish, a writing agency specializing in corporate communications, direct marketing and digital content, and CEO of the Andy Maslen Copywriting Academy. A lifetime fellow of the Institute of Direct and Digital Marketing, Maslen works globally with clients such as the NHS, Prudential, The Economist, BBC Worldwide, Hamleys, London Stock Exchange, RSPB, The New York Times and PricewaterhouseCoopers. He is co-founder of the Copy Cabana conference and a bestselling author of numerous fiction and non-fiction books.Trade Review"If you're someone who likes rules but likes breaking them more, this book is for you. Andy provides a balance of discussion, guidance and coaching, delivered with enough wit to make you spontaneously snort-laugh your way to great copywriting." * Elle Graham-Dixon, Head of Planning Global Ford, BBDO New York *"Persuasive Copywriting will give your writing charisma. It refines your words so they hold your reader's gaze, drawing on lessons from Ancient Greece to fMRI technology. It's about more than how your copy can persuade and sell, though. Your writing will inspire, charm and comfort too." * Joe Fattorini, journalist and presenter of The Wine Show *"I rated Andy 10/10 as a speaker. I rate Persuasive Copywriting even higher. It has smashed into the essential reading list on our curriculum, for art directors as well as copywriters." * Marc Lewis, Dean, School of Communication Arts *"There is a crying need for good copy today because of the internet. Yet there is a dire shortage. If you wish to succeed, read this book at least three times. And if you have to judge copy, read it too. All good stuff, blessedly free of jargon." * Drayton Bird, the godfather of direct marketing *Table of Contents Section - ONE: Copywriting in context; Chapter - 01: Creativity – A genuinely marketable skill?; Chapter - 02: The right and wrong way to judge copy; Chapter - 03: The impact of new channels – From mobile to social; Chapter - 04: Blood brothers or ugly sisters – How do copy and content fit together?; Section - TWO: Motivation versus reason – Tapping into your customer's deepest drives; Chapter - 05: Harnessing the power of emotional copywriting to persuade your prospects; Chapter - 06: Three big ideas you should use for copy before highlighting the "benefits"; Chapter - 07: A powerful process for developing customer empathy through copy; Chapter - 08: Copywriting hacks – Flattery will get you everywhere; Chapter - 09: The ancient Greek secret of emotionally engaging copy; Chapter - 10: Copywriting and connecting on social media; Chapter - 11: Creating calls to action – Top tips to bring home the bacon; Section - THREE: The pleasure principle – Making your writing more enjoyable and compelling; Chapter - 12: Balancing pleasure and profit – Five techniques to write fantastic copy; Chapter - 13: How to engage your imagination and free your creativity; Chapter - 14: Tone and technique in copy – Finding your voice (and that of others); Chapter - 15: The definitive guide to when grammar matters in copywriting; Chapter - 16: Injecting life into your sales pitch – An age-old method

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Book SynopsisAndy Lancaster is a pioneer in people development, renowned for his insights and innovative approach, which have helped reshape the organizational learning landscape.With over thirty year's expertise in people development, he is currently Chief Learning Officer at the "Reimagine People Development" consultancy, specializing in supporting and coaching learning leaders and teams to create impactful development strategies and solutions, transform learning cultures and integrate learning into the flow of work.Trade Review"In a world of fast-changing work, Andy shows how L&D can strategically align and integrate learning into work to drive performance." * Mark Reilly, Head of Learning Content Design, Global Learning & Development, McDonald’s Global Franchising Limited *"Few practitioners have walked the talk like Andy. Consequently, this book is bursting with ideas which challenge all in L&D to consider what we're doing to lead learning." * Michelle Parry-Slater, Learning and Development Director, Kairos Modern Learning *"This book is hugely helpful thanks to the focus on learning making a real impact on performance. I'd recommend it for anyone looking to redefine their organization's learning approach." * Gemma Critchley, Head of Technology and Innovation for Learning, Aviva *"Meticulously researched, this book is packed full of useful checklists and tips that will make it the go-to guide for both new and experienced learning professionals dedicated to making an impact in the changing world of work." * Laura Overton, Award winning learning industry analyst and founder of Towards Maturity *"Andy has crafted the way we mesh learning and performance in one supercharged effort. You don't have to be in L&D to gain from this excellent book. But if you are, this is you on turbo!" * Perry Timms, Founder and Chief Energy Officer, People and Transformational HR *"This important book details the case for change in learning and development. A must-read for anybody in learning needing a sense-check of where we are, where we're headed and what this means to them." * David James, Chief Learning Officer, Looop Learning *"If you are a learning practitioner and deeply care about being a 'value creator', then this book is a must-read." * Barbara Thompson, Learning Strategist and Architect, GP Strategies *"Andy sets out a bold and ambitious manifesto for the L&D profession. This is a book that encourages us to build the future today. It is both practical and inspirational." * Dr. Paul Taylor-Pitt, Assistant Director, Organisational Development, NHS Employers *"A great manual for anyone seeking to transform their function in order to drive business performance in the modern world. If you're an L&D practitioner grappling with what's required for the next iteration of corporate learning then read this book!" * Stuart Evans, Head of Leadership & Learning, Rolls Royce *"Driving Performance through Learning is not only a book, but an inspiration. This book gives insight and guidance for changing the face of your L&D function." * Martin Baker, CEO, Charity Learning Consortium *Table of Contents Section - ONE: Understanding emerging landscapes; Chapter - 01: Redefining workplace learning; Section - TWO: Laying essential foundations; Chapter - 02: Diagnosing needs; Chapter - 03: Tracking impact; Chapter - 04: Designing responsively; Section - THREE: Transforming learning approaches; Chapter - 05: Leveraging digital; Chapter - 06: Facilitating communities; Chapter - 07: Curating content; Chapter - 08: Supporting self-direction; Chapter - 09: Embedding coaching; Chapter - 10: Valuing mistakes; Section - FOUR: Redefining the L&D function; Chapter - 11: Transforming roles; Chapter - 12: Transforming mindsets

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Book SynopsisDr Bram DeSmet is the CEO of Solventure where he helps global production and retail organizations in the domain of Strategy, Supply Chain and Operations. He is a Professor in Operations & Supply Chain Management at Vlerick Business School, Belgium and a visiting Professor at Peking University, China.Trade Review"The Strategy Driven Supply Chain book is another masterpiece and must read for Business Executives and Supply Chain Professionals who want to integrate strategy, finance and supply chain in order to create a competitive edge for their organizations. The integrated value planning and execution model (IVP& E) has the potential to become the main business management process for companies in future." * Frank Vorrath, Vice President Service Delivery EMEA & APAC at Gartner Inc. *"One supply chain doesn't fit all. Supply chains differ per company, but also often internally per product market combination. In this great book Bram DeSmet describes how companies should balance service, cost and cash to let their different supply chains create the best value for their varying customers. This book is a must-read for every decision maker in manufacturing, wholesale and retail." * Martijn Lofvers, CEO & Chief Trendwatcher Supply Chain Media *"Supply Chains are becoming incredibly more strategic for most of the companies and their roles have transformed to be crucial in value generation by providing customers with the right service, quality and experience. In his book Bram captures the essence of how strategy, finance and supply chain should interconnect to drive more value through strategy-driven supply chains. A warmly recommended read!" * Mourad Tamoud, Chief Supply Chain Officer, Schneider Electric *"Despite all volatility and uncertainty getting the fundamentals of your supply strategy right is more important than ever before. The latest book of Dr. Desmet connects the ‚magic triangle' with consumer & customer, business and supply chain strategy in a unique and consistent way. Great read!" * Dr. Dirk Holbach, CSCO, Henkel Laundry & Homecare *"This book goes to the essence of high-performance supply chains. That is, launching strategies to meet customer expectations, and then through operational excellence and innovation, freeing cash for re-investment in projects to further improve performance. It's a virtuous circle." * Dr John Gattorna, Global SC ‘thought leader’ and Author *"Supply Chain and Supply Chain Planning are key to value generation at Hero Group, as elegantly captured by the Supply Chain Triangle prominent in Bram's books. A highly recommended read for any finance or supply chain professional." * Witte van Cappellen, CSCO, Hero *"An excellent book in which Prof. Bram DeSmet illustrates how supply chain should be an integral and vital part in building and executing a business strategy. The clear concepts underpinned with good case studies trigger a lot of reflection and are very instrumental to help you in both the strategy exercise and the design of an effective supply chain." * Frank Vromant, Former CFO and Exec VP Bekaert (retired) *"In our increasingly volatile, complex and uncertain world, supply chain as the strategic balancing act between service, cost and cash cannot be underestimated. Mastering a strategy-driven supply chain implies the understanding that in a successful business strategy the value proposition and the corresponding supply chain are inseparable." * Patrick Reekmans, CEO Poppies Bakery Group *"This is a must read. Bram showed me the importance of making choices in order to come to a clear cut strategy which survives changing market conditions. Exercises & cases helped me to see the connection between the supply chain triangle, financial metrics, the different strategic options and how these could lead to streamlined kpi's and organizational models. It offers an ideal framework for management teams."" * Tom Hautekiet, CEO, Port Zeebrugge *"A fascinating book. It is a must-read for anyone who wants to use their supply chain to gain a financial edge" * Dr Harpal Singh, CEO, Arkieva *"The author, Bram Desmet has a strong appetite for seeing and revealing connections and pushing back boundaries. This is more than a supply chain and operations book but a business book that should be read by any CFO or CEO. This book helps provide a comprehensive methodology to connect business improvements and decisions with business performance and supply chain success." * Eric Wilson CPF, Director Thought Leadership Institute of Business Forecasting *"The strategic potential of supply chains has been poorly understood and woefully neglected for far too long, something that has come back to haunt many businesses during these disruptive times. Bram Desmet's first book was therefore a breath of fresh air, providing clear, understandable guidance to business leaders on how to strategically design their supply chains. 'The Strategy Driven Supply Chain' expands on those concepts, providing further indispensable insights into the art and science of designing supply chains that operate as strategic weapons of value generation. A timely and essential book. Bravo." * Sean Culey (SCOR-P, FCILT). Visiting Fellow – Supply Chain at Cranfield School of Management, business transformation advisor, author and award-winning keynote speaker. *"The times when supply chain management could be considered as merely an operational activity focused on cost-reduction are long gone. By introducing the supply chain triangle, thought-leader Bram DeSmet provided supply chain professionals a highly relevant framework to (re)think their contribution. In this inspiring and highly practical book he takes it one step further by addressing the indispensable next question: how can we make our supply chain a true strategic asset?" * Prof.dr. Jack AA van der Veen, Nyenrode Business Universiteit *"Bram Desmet has again proven to write a book that matters. Living in volatile times, overcoming our pandemic, digitalization and sustainability solutions in supply chain networks have become more than ever a must. Companies are now more connected than ever, new business models and ecosystems arise, whilst others disappear fast. Supply chain transformation is at the forefront now. Channel management, stock level management, all performance indicators need to be at the business management fingertips. In this book Bram Desmet describes in his unique practical style how cash, cost and service correlate, their influence on working capital and return on capital employed. All of this to be able to act swift and savvy in these connected times we live in. To be able to navigate in an optimal way in times now where also many new opportunities are at the horizon. Understanding and implementing his book can be the differentiator to be the successful business partner in the value chains you operate. It is a privilege to work with his insights and deep understanding, also for our customers and at our Brightlands Institute for Supply Chain Innovation." * Ton Geurts, Business Director *"The supply chain triangle has changed the way we translate the strategy of the company into targets for our different organizations. It makes the discussions less emotional, more fact based and increases the understanding of each other's goals." * Johan Heyman, Vice President Organizational Excellence, Barco *""I will keep this book at arm's length! In clear language, Bram proposes criteria and models that together form a guide for defining a supply chain strategy in line with the business strategy. It is no surprise that markets are in full evolution, accelerated lately by COVID. The right choices need to be made if you want your strategy to be successful. Bram's book also contains the good news that choosing is not losing, but on the contrary, the key to success."" * André Céron, Logistics Director Retail Partners Colruyt Group *Table of Contents Chapter - 01: The Supply Chain Triangle of Service, Cost and Cash; Chapter - 02: Strategy in the Supply Chain Triangle; Chapter - 03: Strategy-Driven S&OP; Chapter - 04: The Strategy-Driven Enterprise; Chapter - 05: The Strategy-Driven Scorecard; Chapter - 06: Implementing the Strategy-Driven Enterprise; Chapter - 07: Appendix – Financial Templates – Inventory Management; Chapter - 08: Appendix – Financial Templates – The Cost of Inventory – Rent, Room, Risk

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Book SynopsisEric Parsloe was an experienced international executive coach-mentor, one of the founders of the European Mentoring and Coaching Council and founder of The OCM. He was also a member of the International Coaching Federation and the CIPD coaching and mentoring faculty.Melville Leedham is an associate lecturer at The University of Northampton. Based in Northumberland, UK, he runs his own coach-mentoring business and also trains, supervises and assesses other coaches.Diane Newell is the Managing Director of OCM Discovery at The OCM, based in Oxford, UK, offering consultancy and coaching to individuals and teams to support their strategic aims.Trade Review"Diane and the OCM team have compiled and curated an absolute treasure trove of ideas, insights and refreshing illuminations of the essential toolkits and strategies of Coaching & Mentoring. This book will be a powerful resource for anyone wanting to raise their game as a coach or for leaders thinking through how best to implement coaching and mentoring to drive performance and shape culture." * Stephen Parker, Chief Human Resources Officer & Partner, Kearney *"A classic general introduction to coaching and mentoring." * David Clutterbuck, Coaching pioneer and co-founder European Mentoring and Coaching Council *"Eric Parsloe was a great early developer of Coaching in the UK and it is good to see his pioneering work carried forward by Ed Parsloe (his son) and by Diane Newell in this book." * Professor Peter Hawkins, Global thought leader and author *Table of Contents Chapter - 01: Introduction to this edition of Coaching and Mentoring; Section - PART ONE: The purpose, nature and practice of coaching and mentoring; Chapter - 02: Coaching – what the research says; Chapter - 03: Learning and adaptability; Chapter - 04: The core skills; Chapter - 05: The toolkit chapter; Chapter - 06: Awareness of individual differences; Chapter - 07: Supervision for coach or mentor; Chapter - 08: Stories of coaching and mentoring; Section - PART TWO: How to effectively implement coaching and mentoring in organizations; Chapter - 09: Why invest in coaching and mentoring? What and where is the need?; Chapter - 10: Coaching and mentoring: what they are and how they are used in organizations; Chapter - 11: Implementing coaching and mentoring; Chapter - 12: Roles and responsibilities in coaching and mentoring; Chapter - 13: Supervision in practice; Chapter - 14: Coaching the team; Chapter - 15: Coaching and mentoring in the system and the impact of culture; Chapter - 16: What’s next?; Chapter - 17: References; Chapter - 18: Appendix: Professional governing bodies;

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Book SynopsisJonathan O'Brien is the CEO of Positive Purchasing Ltd, the international procurement and negotiation consultancy and training provider, and is based in Plymouth, UK. With over 30 years of experience working in purchasing, he has worked all over the world to help global organizations increase their purchasing capability through online and classroom training, education and working directly with practitioners and executive teams to drive the adoption of supplier relationship management and other strategic purchasing methodologies. He is also the author of Category Management in Purchasing, now in its fourth edition, The Buyer's Toolkit, and the award-winning title Negotiation for Procurement and Supply Chain Professionals, now in its 3rd edition, all published by Kogan PageTrade Review"O'Brien's excellent book is extensive, well-structured and intelligent, and really is the first book anyone interested in supplier management should consult. It is full of useful ideas and clear thinking about SRM, and has been updated in this third edition with relevant information and ideas around sustainable procurement. The advice, tools and thinking here will help any reader and their organization manage suppliers better in order to deliver more value and performance" * Peter Smith, Author, 'Bad Buying' and 'Procurement with Purpose' *"A refreshing new perspective on this important topic that clearly sets out all the components of SRM together with a rich toolkit and practical steps to make it happen. Crucially, this book places collaboration at its core. It recognizes the fact that successful SRM is an organization-wide concern and provides a range of approaches to make this a reality. This book makes sense of supplier segmentation and how to use a variety of supplier management approaches, including how to collaborate and work together with strategic suppliers to create new shared benefit. A definitive guide to SRM and how to really make it happen." * Mark Perera, CEO and Founder, Vizibl and Founder, Procurement Leaders *"A truly definitive guide to SRM and a practical handbook for those doing it! This book demonstrates the value of working with key suppliers and why there is no such thing as a one-size-fits-all approach. The analogy of SRM as an orchestra with many sections runs through the entire book and helps make sense of a complex and often misunderstood topic and provides a framework for organizations to implement it. This book provides a comprehensive exposition of each aspect of SRM (or orchestra section), including enabling supplier driven innovation at scale - the next frontier for the progressive procurement organization. Everything you need to know about SRM in one book." * Philip Ideson, Managing Director, Art of Procurement *Table of Contents Chapter - 00: Introduction; Chapter - 01: What we need from our supply base is...; Chapter - 02: Five good reasons to get close to our suppliers; Chapter - 03: Introducing the Orchestra of SRM; Chapter - 04: Segmenting the supply base; Chapter - 05: Supplier performance measurement; Chapter - 06: Building a supplier performance measurement system; Chapter - 07: Acting upon measurement; Chapter - 08: Supplier improvement and development; Chapter - 09: Supplier management; Chapter - 10: Contract management; Chapter - 11: Relationship management; Chapter - 12: Supply chain management; Chapter - 13: Strategic collaborative relationships; Chapter - 14: Innovation from suppliers; Chapter - 15: The Orchestra of SRM is ready to play; Chapter - 16: Glossary

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Book SynopsisSue France has over 30 years' experience as a secretary and Executive Assistant. She was previously the Emeritus UK Chairman for International Management Assistants organisation and was awarded the prestigious award of The Times Crème PA/DHL PA of the Year 2006. Sue presents at PA conferences throughout the world, and is also involved in training and coaching PAs and secretaries. She is based in Cheshire, UK.Table of Contents Chapter - 01: Introduction; Chapter - 02: The Leadership Challenge; Chapter - 03: How to Motivate Yourself and Your Teams; Chapter - 04: Developing Emotional Intelligence; Chapter - 05: Leading Effective Teams to Success; Chapter - 06: Performance Management; Chapter - 07: Coaching; Chapter - 08: How to Communicate with Different Personality and Behavioral Styles; Chapter - 09: Managing Projects; Chapter - 10: The Art and Science of Effective Negotiation; Chapter - 11: Change Management - How Can You Help

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Book SynopsisAmy Brann is an author, consultant and global speaker. She is the founder of Synaptic Potential, through which she works with companies including Warner Brothers, EY, Twinings, the NHS and Mondelez International to help them better understand their teams, clients and organizations as a whole. Based in Warwick, UK, she is also the author of Make Your Brain Work, published by Kogan Page. Amy was named by HR Magazine as one of the most influential HR thinkers in 2023.Trade Review"It is a rare book that changes the way one sees the world and how we all fit into it. The well-referenced knowledge in this book produces not only 'aha moments' for experiences in the past and present, but provides actionable insights for making coaching and managing easier in the future. Amy's style and explanations make a seemingly difficult topic not only accessible but a pleasure and exciting experience to learn. This book is essential for anyone who is serious about coaching and wants to go deeper into why it all works. Highly recommended." * Simon Powers, CEO and Founder of Adventures with Agile (AWA) *"Every interaction with Amy Brann, leaves you with 'aha moments' that you can't wait to put into practice. Her unique ability to combine deep neuroscience insights with engaging writing, relatable scenarios and actionable take-aways makes her work stand out." * Deepa Suryanarayana, Associate Director, Global Assurance Talent Team, EY *"Whether you're a coaching professional or a manager coaching your team, using neuroscience principles will help you create a more effective coaching experience. Amy Brann translates complex theories and ideas into accessible, practical, and straightforward coaching strategies." * Gemma Leigh Roberts, Chartered Psychologist/Founder at The Resilience Edge *"One contribution of the COVID-19 pandemic has been to sensitize people to their bodies and the processes that enable them to think, feel, love, act and heal. Amy Brann has written a thorough Wikipedia of the brain in coaching. Her third edition is a powerful update of how our brain and neural processes affect us when interacting with and encouraging employees or clients to be open to learning and change." * Richard Boyatzis, PhD, Distinguished University Professor, Case Western Reserve University, Co-author of Primal Leadership and Helping People Change *"Amy Brann's practical and pragmatic approach to neuroscience helps you to put insight into action. For coaches, this information can help you to improve your practice and increase the positive impact of your coaching conversations." * Helen Tupper, CEO, Amazing If and Co-author of The Squiggly Career *"Neuroscience is a topic that no coach or manager can ignore. Amy Brann's well-researched book will provide readers with the latest theory and practical tools for their work. This book is comprehensive, clearly laid out and imaginatively written. I highly recommend Amy's work to those who wish to deploy the latest research in neuroscience to maximize people's performance, resilience, and well-being." * Dr John Blakey, Founder, The Trusted Executive Foundation, CEO Executive Coach and Keynote Speaker *"If you're a coach or leader, you need to read this book! Profoundly researched, practical, and easy to understand, Neuroscience for Coaches unlocks the secrets of how to work with your team more effectively for better results. Amy Brann captures the beautiful intricacies of the brain that will leave you armed with knowledge to use in every area of your life." * Dr. Marshall Goldsmith is a Thinkers50 #1 Executive Coach and New York Times bestselling author *"This book covers the thought-provoking area of neuroscience and its application to the field of coaching. Although potentially a challenging topic, it is written in an easy-to-read style. Amy Brann is to be congratulated on this third edition which many coaches will find useful and informative." * Professor Stephen Palmer PhD, Centre for Coaching, London *"Amy Brann possesses a wonderful ability to present neuroscience in understandable terms and, crucially, brings this alive with practical applications in the coaching relationship. Her zest for the topic runs through every page of this excellent book." * Keith Nelson, Director of Coaching Programmes, Moller Institute *"Amy Brann explains a difficult topic in plain, uncondescending language. Adding the relevance and potential usage of this new understanding, will add real value to coaches wishing to incorporate neuroscience into their practice. A highly recommended read." * Stephen Murphy, EMCC Global VP Thought Leadership & Development *"In this work, Amy Brann does an exceptional job breaking down the science of our complex cognitive processes in a way that's easy to digest and apply to lead meaningful change. As the world's leading expert on Change Enthusiasm, I love reading about practical science that underpins what I teach. This is the stuff we all need to be aware of to take our organizations to the next level. Managers who put their people first, striving to nurture and inspire their teams, MUST read this book." * Cassandra Worthy, World's Leading Expert on Change Enthusiasm, keynote speaker and author *"When it comes to the field of Neuroscience, Amy is simply the best. And I've looked! The way she is able to turn a scientific subject into something practical and meaningful in the world of work means that this book is a must read for anyone who intrinsically understands the value of Neuroscience in the real, lived world, but hasn't quite been able to bridge the gap yet." * Hodl Whittaker, Learning Manager for Group *"An essential guide for coaches that want to understand how the brain works. Amy simplifies the science, demonstrates the coaching application, and importantly contextualizes why each concept is important in the workplace. An invaluable handbook for coaches, managers, leaders, or anyone that wants to get to know themselves better!" * Melissa J. Sayer, Leadership Team Coach (Performance HUB and 6 Team Conditions) and adjunct Assistant Professor in Leadership & Coaching, Trinity Business School, Trinity College Dublin *Table of Contents Chapter - 00: Introduction; Section - ONE: Brain areas; Chapter - 01: Prefrontal Cortex; Chapter - 02: Basal Ganglia; Chapter - 03: Striatum; Chapter - 04: Insular Cortex; Chapter - 05: Amygdala; Chapter - 06: Anterior Cingulate Cortex; Chapter - 07: Hypothalamus; Chapter - 08: Hippocampus; Chapter - 09: Cerebellum; Section - TWO: Brain chemicals; Chapter - 10: Cortisol; Chapter - 11: Dopamine; Chapter - 12: Oxytocin; Chapter - 13: Serotonin; Chapter - 14: Noradrenaline; Chapter - 15: GABA & Glutamate; Section - THREE: Foundational brain concepts; Chapter - 16: Neurons & Synapses; Chapter - 17: Neuroplasticity; Chapter - 18: Threat / Reward response; Chapter - 19: Neuroimaging; Chapter - 20: Working memory; Chapter - 21: HPA Axis; Chapter - 22: Mirror neurons; Section - FOUR: Brain networks; Chapter - 23: Brain networks; Section - FIVE: The quantum brain; Chapter - 24: The quantum brain; Section - SIX: Neuroscience of classic Coaching areas; Chapter - 25: Self control / willpower; Chapter - 26: Optimism; Chapter - 27: Mindfulness; Chapter - 28: Expectations; Chapter - 29: Beliefs; Chapter - 30: The Foundational Four - Safe Space, Listening, Questioning, Reflecting Chapter - 31: Flow; Chapter - 32: Motivation; Chapter - 33: Decision-making; Chapter - 34: Goals; Chapter - 35: Habits; Section - SEVEN: Neuroscience of not so classic Coaching areas; Chapter - 36: Choice Architecture; Chapter - 37: False Memory; Chapter - 38: Trust; Chapter - 39: Fairness; Chapter - 40: Loneliness; Chapter - 41: Conclusion

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Book SynopsisPatrick Barr is the owner and Managing Partner of Barr Performance Coaching, based in Greater Dublin, Ireland. He has over 30 years' international experience in supply chain operations, strategic sourcing and strategy management, and previously held senior supply chain roles at Microsoft, Diageo and British Airways. His current clients range from micro SMEs to major multinationals. He is a Faculty member at the Irish Management Institute and is also the author of The Successful Career Toolkit, published by Kogan Page.Trade Review"The writing style makes it very easy to read and digest. I particularly liked the practical advice to support procurement professionals at all levels cover the breadth of topics that is now required when developing a strategy or new supplier relationship. This practical approach also suits people looking to develop themselves further in procurement." * Piers Grumett, Operations Director, Megger *"It was an easy read and I like the Tips and Tricks section at the end of each section, they are easy steps to follow and can help you get started quickly. Overall a great read." * Eamonn O’Casarlaigh Director/Global Supply Chain Lead, Microsoft *"It is extremely comprehensive, every time I thought of something I would add I found it was covered later. Also I was really pleased to see the sustainability & circular economies covered. I would find this an invaluable tool, enabling me to create checklists and give me confidence in my approach. Additionally it would help understand why my leaders were requesting certain pieces of information or better pre-empt what they need to see." * Karl Clarke, VP Business Development, Georlyn *"What a great book, so well put together! I really enjoyed the flow and how the pattern was the same within each chapter, which made it very easy to follow. I found the tips and tricks and summary at the end of each section to be really helpful. It's almost like a cheat sheet for buyers to help them really start thinking strategically. I would recommend this to any procurement leaders who want to really understand why each of these areas are important and to help educate their teams on strategic sourcing. I also like the fact that it held all meaningful information in one place, so very handy!" * Fiona Lowbridge, VP Client Success, Alom *"Thoroughly enjoyable read from start to finish. Really enjoyed the blend of latest research and cutting edge thinking on soft skills on leadership and culture along with the practical tips to advance core processes such as Supplier Performance Management and Sales & Operational Planning. Post pandemic we have found having totally rethink our entire structure and relationship with global strategic partners and the innovative thinking on how to make the most of supplier collaboration was extremely useful to help develop new frameworks and strategies in this space. Overall a book full of new strategic insights and one that wont just sit on the shelf now as it be a good reference point for numerous strategic initiatives we are working on over the next number of years." * David Aherne, Senior Director Head of Business Strategy, Alexion Operations *"Effective Strategic Sourcing by Patrick Barr is the Bible for those working in Supply chain and a must-read for those that want to take advantage of Patrick's work experience and knowledge in this area. The complex concepts such as cost modelling, decision making processes, risk management and many others are explained in a very practical manner and leaves the reader enriched with solutions and ideas." * Sean Conway, Managing Director, Dutec *"It's a book that covers a broad number of topics on Supply Chain and Strategic sourcing and a key read for anyone stepping into this field." * Suzanne O’ Toole, COO Vodaphone Procurement *Table of Contents Chapter - 01: Establishing strategic sourcing success criteria; Chapter - 02: Supply market research; Chapter - 03: Supplier research; Chapter - 04: Make versus buy decisions; Chapter - 05: Outsource versus insource; Chapter - 06: Supply risk analysis; Chapter - 07: Category management; Chapter - 08: Thinking local acting global; Chapter - 09: Zero carbon footprint sourcing; Chapter - 10: RFI versus RFP; Chapter - 11: Strategic sourcing tools and techniques; Chapter - 12: Ecosystem mapping and value chain dynamics; Chapter - 13: Cost modelling and pricing models; Chapter - 14: Sustaining competitive pricing over time; Chapter - 15: Advanced negotiation skills; Chapter - 16: Supplier performance management

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Book SynopsisDr Rafal Sitko is the Global Coordinator for a postgraduate course Sustainable HRM at Heriot-Watt University. He is also the Global Programme Director for the MA in International Business Administration and is an Assistant Professor in Business Management. Based in Edinburgh, he has more than 10 years' teaching and research experience in different areas of human resource management.Trade Review"The United Nations invites us to consider sustainability in development efforts across micro-individual, meso-organisational and macro-national levels. Rafal Sitko's book on sustainable HRM responds to the urgent need to consider stakeholder-based sustainability in framing human resource management policies and practices. The sustainable HRM volume is an unmissable read for scholars who are interested in HRM from a perspective which is wider and wiser, upholding the common good beyond narrow measures of human performance." * Mustafa F. Özbilgin, Professor of Organisational Behaviour, Brunel Business School, UK *"This is an outstanding book about Sustainable Human Resource Management which not only explains the theoretical and practical aspects of the discipline, but also engages students with its discussion of the complexities and developments in a range of geographical regions. The examples, discussion questions and ideas for workshops bring the various aspects of Sustainable HRM alive and enable students to understand its complexities and its scope. This book is a welcome addition to the literature on Sustainable HRM." * Robin Kramar, adjunct Professor, University of Notre Dame, France *"Sustainable Human Resource Management is one of the most comprehensive and up to date textbooks on Sustainable HRM.Students will understand what Sustainable HRM means, how it is measured and reported on, why it is strategically relevant for organizations, what happens if sustainable HRM is ignored and how it unfolds in diverse cultural contexts. Teachers will receive a text that they can ask students to prepare before class - ideal for inverted-classroom and problem-based learning type of courses." * Ina Aust-Gronarz, Professor of Human Resources Management and Corporate Social Responsibility/Sustainability, University of Louvain, Belgium *Table of Contents Chapter - 01: Introducing sustainable HRM; Chapter - 02: Sustainable HRM: key concepts, theories and models; Chapter - 03: Harm caused by unsustainable HRM; Chapter - 04: Regenerating the human resource base; Chapter - 05: Green HRM; Chapter - 06: Sustainable HRM as a business strategy; Chapter - 07: Implementing sustainable HRM; Chapter - 08: Measuring and reporting sustainable HRM; Chapter - 09: Sustainable HRM in different areas of the world; Chapter - 10: Glossary;

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Book SynopsisAntonia Wade is the global CMO of PwC, leading brand strategy for one of the world's most trusted companies, creating flagship campaigns and running the marketing technology stack. Previously CMO at Capita and she led global marketing teams at Thomson Reuters and Accenture. Based in London, UK, she is on boards for ITSMA and Propolis and is a mentor for the Marketing Academy scholarship program. She has been ranked by Marketing Week as a Top 100 Marketer.Trade Review"Rigorous thinking about B2B marketing is still an anomaly rather than the norm, even though B2B companies form a vast part of the global economy. This much-needed book combines a strategic lens with a treasure trove of practitioner advice on how to navigate the challenging but intellectually fascinating task of attracting the elusive B2B buyer. If you want your marketing organization to be valued as a profit centre and not a discretionary expense, read this book." * Jann Martin Schwarz, Co-Founder and Global Head, The B2B Institute at LinkedIn *"A great many books have been published about B2B marketing, but none by someone who is as demonstrably at the top of her game as Antonia Wade. Somehow, she found the time between CMO roles at some of the world's biggest B2B companies to codify how she approaches the challenge of marketing complex B2B products and services to hard-to-reach business buyers in 2023. In this book, Antonia explains how conventional approaches/thinking/strategies/wisdom may misalign with today's reality, provides a new framework for engaging different categories of decision makers at different buying stages and sets out what B2B marketers need to do to be successful. It's clear, concise and compelling, and it's a book every aspiring B2B marketer should read." * Joel Harrison, Editor-in-chief, B2B Marketing *Table of Contents Section - ONE: ; Chapter - 01: Why do we need a buyer journey framework?; Chapter - 02: The buyer journey framework – What buyers need; Chapter - 03: The buyer journey framework – The B2B marketer’s role; Chapter - 04: Horizon scanner; Chapter - 05: Explorer; Chapter - 06: Hunter; Chapter - 07: Active buyer; Chapter - 08: Client; Chapter - 09: Summary of section 1; Section - TWO: ; Chapter - 10: Bringing the buyer journey together; Section - THREE: ; Chapter - 11: Taking a buyer journey view of brand; Chapter - 12: Using tech and data to drive results across the journey; Chapter - 13: Return on investment, setting targets and a new partnership with sales; Chapter - 14: Appendix

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Book SynopsisStephen Taylor, Chartered CCIPD, is a Senior Lecturer in Human Resource Management at the University of Exeter Business School, UK and also a Chief Examiner for the CIPD. Based in Devon, UK, he previously taught at Manchester Business School and Manchester Metropolitan University Business School and has worked in a variety of management roles in the hotel industry and in the NHS.Professor Carol Woodhams is Professor of Human Resource Management and Head of Department of People and Organisations at the University of Surrey, UK. She has held various positions within the CIPD including National Examiner for Designing and Delivering Training and Editor of the flexible learning materials at Intermediate and Advanced levels and is based in Surrey, UK. She was named by HR Magazine as the most influential HR thinker in 2023.Trade Review"This is one of the most engaging and student-friendly books in the area of HRM. A variety of up-to-date learning activities and practical insights combined with the use of evidence-based research are core to the development of future HR professionals." * Dr. Anastasia Kulichyova,, Lecturer in HRM,, Manchester Metropolitan University *"An important overview which skilfully considers the contemporary HRM environment and essential people management topics with practical examples. Relevant to the first-time student of HRM or the experienced practitioner, this edition provides accessible and useful guidance that can be implemented immediately into study and practice. Expertly commentated and written with the reader in mind, this is a gift for all who study HRM." * Hannah Newbury, Lecturer in HRM, University of Plymouth *"This user friendly text book provides an easy to follow introduction to a range of core HR themes and principles and what it is like to work within the HR profession. Clear reference lists and 'explore further' resources support students to extend their study beyond the text book itself and regular case studies bring the theory to life. The Chapter on research and evidence practice in HRM provides an excellent insight into how students can evaluate the data and information they use to help with their academic study and decision making in the workplace. The clear layout enables students to read through each chapter in turn or to 'dip into' key sections as needed making it a valuable addition to the bookshelf for students and new practitioners alike." * Sheena Bevitt, Senior Lecturer in HRM, University of Derby *"This textbook is essential reading for students of People Management, in particular those studying CIPD's Associate Diploma in People Management or undergraduate degrees. It is well written and provides a balance between theoretical concepts and models and practice. This new edition, updated to align with CIPD's new qualifications will be invaluable to students, especially when used in conjunction with its companion text, Human Resource Management: People and organisations." * Nicky Small, CIPD lecturer, Solihull College and University Centre *Table of Contents Chapter - 01: The people management contribution; Chapter - 02: The people management business environment; Chapter - 03: Strategy and structure; Chapter - 04: Contemporary people management issues; Chapter - 05: Shaping people practice to benefit your organisation; Chapter - 06: Research and evidence-based practice in HRM; Chapter - 07: The behaviour of the people professional; Chapter - 08: Glossary; Chapter - 09: Appendices

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Book SynopsisAmanda Coleman, based in Manchester, UK, is a crisis communication consultant and Director and founder of crisis communication consultancy Amanda Coleman Communication Ltd. With 20+ years' experience in emergency services communication, she is a fellow of the Chartered Institute of Public Relations (CIPR) and The Public Relations and Communications Association (PRCA). She is an advisor for the Resilience Advisors Network, a Senior Associate of the Centre for Crisis and Risk Communication and the Chair of the UK's Emergency Planning Society Communication Professional Working Group. She is the author of Everyday Communication Strategies, published by Kogan Page.Trade Review"If you are a communicator trying to navigate a more unpredictable world, this book is a timely and valuable guide. Drawing on a range of case studies, Amanda Coleman sets out clearly the plans, processes, and procedures you need to put in place to be prepared when a crisis strikes. But more importantly, she recognises the fundamental importance of people - from CEOs to customers, terrorism victims and communicators themselves - to effective crisis communication and recovery." * Oana Lungescu, NATO spokesperson *"This is a book that does something special and really different in crisis communications. It is definitive on the immense organisational challenges but also holds those affected by the crisis at the heart of the approach. A must read." * Professor Lucy Easthope, Disaster Recovery Specialist and Author *"There is a major focus on preparing to issue rapid and accurate communications when a crisis happens. But in this second edition of her acclaimed handbook, the widely admired Amanda Coleman goes beyond the early hours to take us through every stage of a crisis including recovery. Her practical approach is forged through real life experience. This new edition is required reading for public relations professionals and leaders who wish to understand the role of communications in a crisis. It should be in every company library." * Donald Steel, Global Crisis Communications Practitioner and Vice-President, Crisis Communications at Kenyon International Emergency Services *"In a crisis you need people, plans and professionalism to keep a level head. Crisis Communication Strategies is a step-by-step expert guide to the critical early leg work, staying afloat in the eye of the storm and managing the transition to recovery. Jam-packed with learnings from real life crisis case studies, Amanda Coleman has put her years of experience into creating a clear framework for people to follow. If you're a CEO or any director focused on risk and resilience, this book is your critical friend. Grab a copy now." * Sarah Waddington CBE, Director of Wadds Inc *"Making a great resource even better, Amanda Coleman's second edition of her outstanding book Crisis Communication Strategies adds new material on critical issues facing organizations today. Amanda provides step-by-step guidance, checklists, and tips for handling crisis communication successfully. This book should be on every leader and communication pro's desk as an invaluable go-to reference for handling one of the most important aspects of any crisis - how the organization explains it to the public and key stakeholders. I wish I had this book when I first moved into the crisis communication field." * Bob Jensen, Senior Managing Director, Strat3 *"The second edition of Crisis Communication Strategies proves again that Amanda Coleman is one of the best practitioners out there. The book is well written, easy to read and covers a variety of topics and stakeholders that are important for crisis communication to succeed in 2023. What I value the most is that Coleman includes so much practical advice that will be useful for communicators around the world. I can highly recommend this book to anyone interested in the field of crisis communication." * Kjell Braatas, Communications Advisor and Author *Table of Contents Chapter - 00: Acknowledgements; Chapter - 01: Are you ready for a crisis? Creating and testing a crisis communication plan; Chapter - 02: Recognizing a crisis: What it is and how to spot it; Chapter - 03: The operational response: The approaches and how they relate to communications; Chapter - 04: Remembering the people: How employees should come first; Chapter - 05: It’s tough at the top: The role of leadership in a crisis; Chapter - 06: The impact on the community: Managing the consequences; Chapter - 07: It’s OK to not be OK: Ensuring support is in place; Chapter - 08: Stepping on the road to recovery; Chapter - 09: So, what happens next?

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Book SynopsisRonit Ghose, based in Dubai, the UAE, runs the Future of Finance team at Citi. Previously, he was Citi's Global Head of Banks Research and Co-Head of Fintech Research. He is the lead author of Citi's cutting-edge GPS Fintech report series. He is also an Advisory Board member at the Centre for Financial Technology at Imperial College Business School and sits on the advisory board of various technology startups and venture capital firms in the UK, Middle East and Africa.

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Book SynopsisKasper Spiro is co-founder and Chief Learning Strategist at Easygenerator, previously holding the CEO position for 11 years. Based in the Netherlands, he has been involved in knowledge sharing, performance support and e-learning for over three decades. Kasper is an international speaker, podcast host, and author for various L&D magazines. Videhi Bhamidi is Director of Research at Easygenerator. Based in India, she has more than a decade of experience in e-learning, learning technology and user experience, working with diverse L&D teams worldwide specializing in social, mobile and blended learning methods.

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Book SynopsisStephen Frost is a Senior Teaching Fellow and Programme Director of MScs in Finance, Finance and Global Trading, and Finance and Management at Loughborough Business School. He teaches a wide range of courses to undergraduate and postgraduate business, management and economics students, including Financial Reporting and Performance AppraisalTrade Review"A clear and easy-to-read introduction to financial accounting and reporting. It is well-structured and guides the reader through each chapter with the use of examples, questions and learning quizzes. A great book for both accounting and non-accounting students." * Ruth Smith, (CGMA) Senior Lecturer in Accounting and Finance, Derby Business School, University of Derby, UK *"Financial Accounting and Reporting for Non-Accounting Students is written in a language that is accessible to those who do not aim to become professional accountants or analysts. It is rich in real-life examples, illustrating the main accounting concepts that underpin the preparation of financial statements. It also provides ample opportunity for readers to practice and enhance their understanding. I commend this book to everyone who wishes to understand what financial statements are for in a simple straightforward manner." * Professor Gilad Livne, Professor of Accounting, University of Bristol, UK *"Financial Accounting and Reporting for Non-Accounting Students is an accessible, hands-on textbook that demystifies the world of accounting for undergraduate and postgraduate students who are not specialists, but who need to know how accounting works in practice. With a wealth of practical examples, real-world cases and a friendly tone, this book renders financial accounting not only understandable but engaging. Through clear explanations and absence of technical jargon, Stephen Frost ensures that the reader gains the knowledge and confidence needed to interpret financial statements, understand financial reporting and make informed judgments about financial performance." * Dr. Rhoda Brown, Senior Lecturer in Financial Reporting, Nottingham Trent University *"This is an excellent book on Financial Accounting and Reporting for non-accounting business and management students. Stephen Frost perfectly succeeds in streamlining complex financial accounting topics and delivering them in a simple language with various real-life case studies and a multitude of numerical and illustrative examples. Highly recommended for both undergraduate and postgraduate students." * Dr Sarah G. Mohamed, Senior Lecturer in Accounting, Birmingham City University Business School *"This book provides an excellent resource for students without a specialised background who seek a clear and comprehensive understanding of accounting. The comprehensiveness of the content, coupled with the practical approach, sets this accounting textbook apart. It is truly a pleasure to recommend this outstanding textbook to anyone embarking on their accounting journey." * Dr Petros Vourvachis, Lecturer in Financial Accounting, Loughborough Business School *"Comprehensive, easy to read, and a very useful textbook for students." * Dr Omiros Georgiou, Associate Professor in Accounting, Birmingham Business School *Table of Contents Chapter - 00: Introduction; Chapter - 01: Introduction to Financial Accounting; Chapter - 02: The Statement of Financial Position; Chapter - 03: The statement of profit and loss; Chapter - 04: Non-current Assets; Chapter - 05: Inventory Valuation; Chapter - 06: The Statement of Cash Flows; Chapter - 07: Performance Appraisal - analysing operating profitability; Chapter - 08: Performance appraisal - investor returns and operating assets; Chapter - 09: Financial reporting issues;

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Book SynopsisSarah Armstrong-Smith is recognized as one of the most influential women in cybersecurity and UK tech, with over 25 years' experience delivering and advising C-suite leaders on large-scale cybersecurity, information protection and resilience programmes. She is Chief Security Advisor at Microsoft and has previously held roles at EY, Fujitsu, AXA, and the London Stock Exchange Group. She is based in Bath, UK.

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Book SynopsisKeith Martin is a Professor of Information Security at Royal Holloway, University of London, UK, and director of the EPSRC Centre for Doctoral Training in Cyber Security for the Everyday. Jassim Happa is a Senior Lecturer in Information Security at Royal Holloway, University of London, UK.Konstantinos Mersinas is a Senior Lecturer in Information Security at Royal Holloway, University of London, UK. Guido Schmitz is an Assistant Professor in Computer Science and Cyber Security at Lancaster University, UK.

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Book SynopsisCoach your organization for data-driven change and condition it to attain excellence in its data capabilities, mindset and performance with this guide for data leaders.

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Book SynopsisZeineb Djebali is a Senior Lecturer at the Brett Centre for Entrepreneurship, University of Liverpool Management School, where she teaches entrepreneurship and social entrepreneurship to undergraduate and postgraduate students. She is also an entrepreneur in practice, having founded social enterprises globally following senior roles in not-for-profit and corporate sectors.

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Book SynopsisSachiko Scheuing is an award-winning privacy professional based in Frankfurt, Germany. She serves on the Europe Middle East and Africa senior leadership team of Acxiom, part of Interpublic Group (IPG), as European Privacy Officer. She also currently serves as the Co-Chairwoman of the Federation of European Data and Marketing (FEDMA). In 2020, she was awarded the DataIQ Professor Derek Holder Lifetime Achievement Award for her contribution to the data protection and advertising industries. In 2024, she was named by Women in Data as one of the 20 most influential women in data and tech.

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Book SynopsisGordon Glenister, based in Essex, UK, is Global Head of Influencer Marketing for the Branded Content Marketing Association and has over 25 years' experience in promotional marketing. He is the host of Influence Global Podcast, runs his own influencer consultancy and regularly speaks around the world on influencer marketing. Glenister also runs his own influencer course helping individuals become influencers and was previously Director General of the British Promotional Merchandise Association for 11 years.

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Book SynopsisOlivia Gambelin is a leading AI ethicist who specializes in the practical application of ethics to technological and artificial intelligence innovation. She is the founder of Ethical Intelligence, an AI ethics advisory firm. Gambelin works directly with business leaders on the operational and strategic development of Responsible AI, has advised multiple organizations in utilizing ethics as a decision-making tool and also advises on AI policy, governance and regulation. Gambelin is based between San Francisco, California and Brussels, Belgium.

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Book SynopsisThomas Duncan Bell is a leading wellbeing and neurodiversity speaker and consultant. He is the founder of My Whole Self, a leading mental health consultancy. He draws upon his professional expertise and his own experiences of living with bipolar disorder, ADHD, dyslexia and PTSD to offer insights to leading organizations including the BBC, American Express and Mercedes Benz. He previously worked as a FTSE 500 & SME Commercial consultant. He is based in London, UK.

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Book SynopsisBowei Chen is Associate Professor of Marketing Analytics and Data Science at the Adam Smith Business School, University of Glasgow, UK. He is also the Programme Director of the MSc in Finance and Management and an ESRC IAA Reviewer. Gerhard Kling is Professor in Finance at the University of Aberdeen, UK. He has worked in higher education for over 18 years (SOAS, University of Southampton, UWE, Utrecht University).

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Book SynopsisDaniel Rowles, based in Jersey, has more than 20 years of digital marketing experience on both client and agency sides. A CIM Fellow and course director, he is the lead judge for the CIM Marketing Excellence awards. Rowles also lectures at Imperial College London and co-hosts the Digital Marketing Podcast, a global top-ten business podcast on iTunes. His digital marketing company TargetInternet.com supports clients such as the BBC, Vodafone, Sony, Oracle and Tesco.

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Book SynopsisHelen Millward is a lecturer in Marketing at Keele Business School, Keele University. She leads the Principles of Responsible Management Education (PRME) at Keele Business School and is a Certified Management and Business Educator (CMBE). Millward teaches Marketing at both undergraduate and postgraduate level.

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Book SynopsisMick Marchington was Emeritus Professor of Human Resource Management at University of Manchester, UK and a Chartered Companion of the CIPD.Adrian Wilkinson is a professor and was founding director of the Centre for Work, Organisation and Wellbeing at Griffith University, Australia and a Chartered Fellow of the CIPD.Rory Donnelly is Professor of HRM at the University of Liverpool, UK and a Chartered Member of the CIPD.Anastasia Kynighou is a senior lecturer in Human Resource Management at Manchester Metropolitan University, UK and a Chartered Member of the CIPD.

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Book SynopsisIan Greer has over 30 years' experience in vocational education and training. He has been a lecturer and senior manager in two of England's largest further education colleges, an external verifier and examiner for City & Guilds and a quality adviser for the Learning and Skills Council. He is based in Sheffield, UK.

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Book SynopsisJon-Stephen Stansel is Founder of Saturn 9 Media, a Social Media Management and Strategy Consultancy. Based in Bentonville, Arkansas, he has over 10 years' experience running social accounts for Texas State University, the Texas Department of Transportation as well as Amazon Prime animated series such as The Lord of The Rings: The Rings of Power and Avatar: The Way of Water. He has presented at conferences such as HighEdWeb, CASE and CUPRAP. He has delivered webinars for Hootsuite, Semrush and Slate Teams and has appeared on podcasts such as Agents of Change, Talking Tactics and PR360.

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Book SynopsisKasey Harboe Guentert is a consultant with APTMetrics, a human resources consultancy specializing in talent management solutions. Prior to this she was Head of Global Assessment, Selection and Measurement at Airbnb and Global Talent Selection Manager at Meta. She is based in San Francisco, California. Mollie Berke is a Managing Director at Modern Executive Solutions. Prior to this she was a Global selection Science Partner and Global Talent Assessment Partner at Meta and a Leadership Assessment and Succession Consultant at Korn Ferry. She is based in Jacksonville, Florida.

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Book SynopsisSimon Asplen-Taylor is the founder and CEO of DataTick, a leading data, analytics and AI consultancy and was the first Chief Data Officer in the UK. He previously served as Chief Data Officer for multiple FTSE firms including Bupa, UBS, Tesco and Regus and led some of the largest data led transformations in Europe. He is a Fellow of the Royal Statistical Society (RSS) and serves on the RSS's AI Taskforce. He In 2023, he was named by CEO Magazine as Most Influential Data Analytics CEO. He is based in London, UK.

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Book SynopsisStefan Stremersch is the Founder of MTI2 which is a consultancy focused on supporting organizations and their people to use their potential to achieve commercial success. He is an author, conference speaker and globally renowned expert on innovation. He is also a Professor at Erasmus University Rotterdam, Ghent University, Belgium and has previously held positions at IESE Business School, Spain and the University of Southern California, USA. He is based in Rotterdam, the Netherlands.

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Book SynopsisKamilla Jones is a lecturer in Fashion Business and Management at the University of East London where she leads the BA (Hons) Fashion Studies Top Up and teaches on the MA International Fashion Business with Luxury Brand Management and the MA International Fashion Business with Marketing and Public Relations. She has over 15 years of experience in the fashion sector, including in brand consultancy, branding, marketing, international trade and business.

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Book SynopsisAccounting has a reputation as a technical and jargon-heavy subject, but there is no reason why those without formal training cannot master the basics of interpreting accounts and making good decisions. Accounting for Non-Accountants assumes no prior knowledge of the subject area and is designed to serve as an introductory text for managers and non-specialists who wish to gain an oversight of the accounting discipline. The book covers both financial and management accounting in sufficient detail to allow data to be interpreted but in a clear and accessible manner so the reader can quickly gain an understanding of the basic principles of the subject area. Now in its 12th edition, Accounting for Non-Accountants has been fully updated to the latest regulatory requirements including the UK GAAP framework, International Financial Reporting Standards (IFRS) and International Accounting Standards (IAS). The final chapter focuses on the impact of changes in the economic environment on businesses and there are introductions to areas including tax, transfer pricing and creative accounting. This practical guide includes review questions in each chapter, with answers and workings where appropriate, and is supported online by over 200 questions and a glossary to develop a firm understanding of all topics.Trade Review"This book provides an easy-to-understand essential guide for managers to learn key concepts and systems of financial accounting, management accounting, and corporate finance. With balanced coverage of practical applications of preparing financial statements, financial analysis and related questions and exercises, the book gives managers the necessary skills in understanding and using accounting information for decision-making in the real business world. I strongly recommend this book for anyone interested in Accounting and Finance." * Professor Aly Salama, Professor of Accounting and Head of Accounting Subject Group, Northumbria University *"This is a useful and elaborate overview of the principles of financial accounting and management accounting. Well written, comprehensive volume. This textbook is very informative, the chapters are well organized, the learning goals are highlighted and illustrated in a straightforward and understandable fashion. The basic formulas, concepts and theories associated with managerial finance including solved examples are very well designed and presented." * Dr. Neveen Abdelrehim, Senior Lecturer in Accounting & Finance, Newcastle University *"This book has been a key resource in the preparation of lecture and seminar sessions, as it is well written and easy to comprehend. I highly recommend Accounting and Finance for Managers to those interested in understanding how accounting and finance informs business decision making by organisations, whether you are a student or manager within the business world. The illustrative examples provided facilitate a deeper understanding of the topic areas covered in each chapter, whether you have background in accounting and finance or are new to the subject." * Paul Brewster, Programme Leader – Football Business and Finance, UCFB Wembley *"Managers seeking to improve analytical skills with new accounting and finance tools will find this handbook emphasizes learning through example, and teaches the basics of accounting from how to prepare a set of basic financial statements to interpreting profit, cash budgets, pricing strategies to suit different kinds of markets, and more. Each chapter is paired to course structures so the book can be used as a classroom text, and each melds theory with real-world business applications for maximum effect. It's rare to find a title suitable for self-study and classroom learning alike: this book fits the bill, on both." * Midwest Book Review, California Bookwatch, The Business Shelf *Table of Contents Chapter - 01: Financial Record Keeping; Chapter - 02: Income Statements; Chapter - 03: The Balance Sheet; Chapter - 04: Further Adjustments to the Income Statement; Chapter - 05: Checking the Double-entry System; Chapter - 06: Accounting Concepts; Chapter - 07: Accounting for Other Business Organisations; Chapter - 08: An Introduction to Business Costing; Chapter - 09: Marginal Costing and Decision Making; Chapter - 10: Standard Costing; Chapter - 11: Budgeting; Chapter - 12: Working Capital Management; Chapter - 13: Capital Investment Appraisal; Chapter - 14: An Introduction to Limited Companies; Chapter - 15: Published Accounts of the Limited Company; Chapter - 16: Current Issues in Accounting; Chapter - 17: Statement of Cash Flows; Chapter - 18: Accounting Ratios; Chapter - 19: The Economic Environment

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Book SynopsisPerformance Coaching is a complete resource for improving organizational and employee performance through coaching. Full of tips, tools and checklists, it covers all the fundamental elements of the coaching process, from developing the skills needed to coach effectively, to coaching in leadership, manager-as-coach training, cross-cultural coaching and measuring return on investment. It explores the key techniques and models in the field to allow readers to identify which approach is most suited to specific situations. Featuring case studies from organizations including Virgin, IKEA, the NHS and England Rugby showing how effective coaching approaches have been applied in practice, this book is for coaches of all levels of experience, as well as HR managers and leaders looking to embed a coaching culture in their organizations. This revised third edition of Performance Coaching has been updated to include the latest insights and developments and contains new chapters on creating a global coaching culture, the coaching-mentoring-managing continuum and how to lead a generative thinking meeting. New material also covers distance coach training, neuroscience in coaching, coaching the bully at work and coaching in education.Trade Review"A fundamental read to give a connected view of coaching from a broad range of perspectives, which is particularly important and helpful when it comes to applying coaching in a way that adds value in a complex corporate context." * Sara Gosden, Director, Global Talent Management, Expedia Group *"If you are looking to grow your business through releasing the potential of people and teams then this book is a great investment." * Catriona Mackie, former Global Head of Learning & Development, Diageo *"If you're looking for a comprehensive book on Performance Coaching, complete with thought leadership, case studies, management methodologies and the latest thinking, then I highly recommend this book. It's a must-read for leaders everywhere at all levels in an organization." * Diane Yates, Head of Leadership and Executive Development, Deloitte LLP *Table of Contents Section - ONE: The fundamentals of performance coaching; Chapter - 01: What is coaching?; Chapter - 02: The differences between coaching, therapy, counselling, mentoring and consultancy; Chapter - 03: The directive–non-directive continuum; Chapter - 04: Self-limiting beliefs; Chapter - 05: Coaching and neuroscience; Section - TWO: Creating a coaching culture in organizations; Chapter - 06: The meaning of a coaching culture; Chapter - 07: Ten steps to creating a coaching culture; Chapter - 08: Coaching in the workplace; Chapter - 09: Coach training in the workplace; Chapter - 10: Coaching in leadership; Chapter - 11: Cross-cultural coaching; Chapter - 12: Distance coach training; Chapter - 13: Coaching in schools; Chapter - 14: Coaching for Crisis at Christmas; Chapter - 15: Corporate social responsibility and shared value - bringing business and society back together; Chapter - 16: Bullying in the workplace; Chapter - 17: Resilience in leadership; Chapter - 18: Coaching supervision: a workplace perspective; Chapter - 19: ROI - Measuring the return on investment in coaching; Section - THREE: Skills for coaches and managers; Chapter - 20: Listening; Chapter - 21: Reflecting, summarizing and clarifying; Chapter - 22: Questioning; Chapter - 23: Permission protocol; Chapter - 24: The GROW coaching model; Chapter - 25: The EXACT model - a coaching approach to goal setting; Chapter - 26: Coaching feedback; Chapter - 27: The structure of coaching; Chapter - 28: Setting and reviewing actions; Section - FOUR: Tools of the trade - continuing professional development; Chapter - 29: David Grove’s Clean Language; Chapter - 30: David Grove’s Emergent Knowledge; Chapter - 31: Transpersonal coaching; Chapter - 32: An introduction to neuro-linguistic programming; Chapter - 33: Systemic Coaching; Chapter - 34: Transactional analysis and the OK Corral; Chapter - 35: 360-degree feedback; Chapter - 36: The Reuven Bar-On Emotional Quotient inventory (BarOn EQ-i); Chapter - 37: Thomas-Kilmann Conflict Mode Instrument; Chapter - 38: Marshall Rosenberg’s ‘Non-Violent Communication’; Chapter - 39: Peer leadership Chapter - 40: Situational Leadership; Chapter - 41: Kouzes and Posner: The Leadership Challenge; Chapter - 42: Cultural Transformation Tools; Chapter - 43: The Inner Game; Chapter - 44: Nancy Kline’s Thinking Environment; Chapter - 45: Appreciative Inquiry; Chapter - 46: Mindfulness; Chapter - 47: Elizabeth Kubler Ross’s Change Curve six stage model; Chapter - 48: Bruce Tuckman’s ‘forming, storming, norming and performing’ team development model; Chapter - 49: The Myers-Briggs Type Indicator (MBTI®); Chapter - 50: The Enneagram; Chapter - 51: Kolb’s learning styles; Chapter - 52: DISC; Chapter - 53: Johari Window; Chapter - 54: More team role models

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Book SynopsisGain essential grounding in SEO, email marketing, social media, content marketing, performance marketing and much more, with this practical and essential guide to digital marketing. The world of digital media is constantly changing, as technologies continue to transform the way we interact and communicate on a global scale. In this climate, Understanding Digital Marketing provides a practical, no-nonsense guide to digital marketing, from strategy and digital transformation to best-practice basics and trends, packed with clear and informative case studies and examples. This fifth edition of the bestselling Understanding Digital Marketing is fully updated to reflect the latest global developments in the industry including martech, consumer data and privacy considerations, influencer marketing and voice marketing. Complete with first-hand accounts of what success in digital marketing looks like, this book is an essential resource for practitioners and students alike. It is now required reading for more than 100 universities and colleges, and has received endorsements from Harvard University, Hult Business School and the Chartered Institute of Marketing.Trade Review""Understanding Digital Marketing accomplishes well the difficult feat of assembling current practical strategies from leading experts in the digital marketing field."" * Carol Stuckey, Dean, School of Professional Studies, MCPHS University *""Comprehensive, contextualized and current. Does a great job of balancing solid overview with specific, insightful case examples. An essential addition to any marketer's bookshelf."" * Agnes Nairn, Professor of Marketing, School of Management, University of Bristol *"Gives you the information and insight necessary to implement a great foundation for a successful digital business. And in today's world, every business is a digital business." * Scott Brinker, Editor, chiefmartec.com, author, Hacking Marketing *""A no-nonsense, clearly written book which you can dip in and dip out of depending on your digital needs. Excellent to see that the 'human side of digital' has a clear presence throughout."" * Dr Sarah Warnes SFHEA, Principal Teaching Fellow, UCL School of Management *"A must-read for those wishing to become digital marketers or improve their existing knowledge and skills. The book diligently covers the fundamental cornerstones of the modern marketing mix, whilst delivering best practices, advice and real-world case studies from market-leading brands."" * John Horsley, Founder & CEO, Digital Doughnut *""A must-read, whether you're new to online advertising or are already experienced but need a refresher or deep subject dive. Covers all the bases from a human, user point of view. Full of examples and case histories - and it's readable too!"" * Bob Wootton, Principal, Deconstruction and Mediatel columnist *""This book seeks to help the reader both understand digital marketing and develop marketing strategies that work within the digital realm. An attractive, accessible and informative guide with a great affordable price tag to match."" * Darren Ingram, Editor, Darren Ingram Media *Table of Contents Chapter - 01: Introduction - Digital transformation; Chapter - 02: Digital marketing strategy setting; Chapter - 03: Being online: Welcoming the world; Chapter - 04: Search - Being found online; Chapter - 05: Email marketing; Chapter - 06: Mobile marketing; Chapter - 07: Social media; Chapter - 08: Content marketing and native content; Chapter - 09: Programmatic marketing; Chapter - 10: Performance marketing; Chapter - 11: How to form meaningful insights from data

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Book SynopsisA high-performing and cohesive leadership team is essential for organizational success. Leadership Team Coaching in Practice provides an overview of the tools and techniques for coaching leadership teams and shows how these approaches have been applied around the world in a variety of team types and industries. Featuring expert contributions from chief executives, team coaches, team leaders and consultants in organizations including Comair and the UK National Health Service (NHS), this practical guide illustrates best practice tailored to the needs of each organization. The new and updated third edition of Leadership Team Coaching in Practice incorporates the latest research and thinking in the field, including new material on developing the personal core capacities for systemic team coaching. Alongside updates to case studies to offer a long-term view of interventions, the third edition contains new case studies including team coaching in Toyota through a period of transformation. There is a new medley chapter of short case stories that address some of the regularly asked questions by new team coaches and new material that explores ways of creating a teaming and 'team of teams' culture. This book remains an essential resource for executive and team coaches, CEOs, team leaders, organizational development consultants, and those studying coaching as part of a degree or coaching qualification.Trade Review"Systemic, Team and Coaching - three powerful concepts. The case studies and other chapters in this book show how you can put them together to enable leaders and their teams to meet the challenges of an evolving world with confidence and integrity!" * Professor David Clutterbuck, Co-Dean of the Global Team Coaching Institute *"A great new edition from Peter Hawkins, the world's leading pioneer in Systemic Team Coaching, which provides rich case examples of coaching teams in different sectors and different countries around the world. A must-read if you want to see best practice in action." * Damian Goldvarg, President, Goldvarg Consulting Group, Inc *"In a highly interconnected and interdependent world, it is critical for organizations to recognize their role and power in impacting the broader ecosystem in which they exist. What better way to guide leaders and coaches on how to go about this organizational transformation than through a compelling collection of case studies (collected from around the world) sharing how real teams are using leadership team coaching to grapple with their own unique complex systemic issues." * Ilka Dunne, Leadership and Coaching Lead, FirstRand Bank South Africa *"Peter Hawkins' world class methodology is very helpful for high level steering and developing of all types of companies and organizations, plus a great tool with teams and for personal development. For me, as a CEO, it is the basis of my work." * Dr. Frank Quante, CEO, Fraport Bulgaria (Varna Airport and Burgas Airport) *"An inspiring and practical read for Leaders, Coaches and OD Consultants on how to take your teams to the next level of what the future needs and be stakeholder centric. Edited by Peter Hawkins, the world's leading pioneer in Systemic Team Coaching, it offers case examples from around the world, many written jointly by CEOs and their team coach." * Marshall Goldsmith, New York Times #1 bestselling author of Triggers, Mojo, and What Got You Here Won’t Get You There *Table of Contents Chapter - 01: Introduction: High value-creating teams – the latest research and development [Peter Hawkins]; Chapter - 02: What are leadership team coaching and systemic team coaching? [Peter Hawkins]; Chapter - 03: Learning from case studies and an overview of published case studies [Peter Hawkins, Catherine Carr and Jacqueline Peters]; Chapter - 04: Coaching the commissioning and clarifying: A case study of a professional services leadership team [Hilary Lines]; Chapter - 05: Coaching the co-creating within the team: Two case studies from Canada [Catherine Carr and Jacqueline Peters]; Chapter - 06: Coaching the Connections: Inter-team coaching at Yeovil Hospital Foundation Trust [Peter Hawkins and Gavin Boyle]; Chapter - 07: Coaching the team working with its core learning [Sue Coyne and Judith Nicol]; Chapter - 08: Systemic team coaching: co-creation by four teams – A Japanese case study: Kyoto Toyota Motor Company [Hidetoshi Tajika]; Chapter - 09: Team coaching for organizational learning and innovation: A case study of an Australian pharmaceutical [Padraig O’Sullivan and Carole Field] Chapter - 10: The team coaching journey with a leadership team in a period of transformation [Olivia Chauvain, Claire Forest, Fanny Sensen and Christophe Mikolajczak]; Chapter - 11: Systemic Team Coaching combined with a leadership team coaching program: Peel Police Canada [Heather Clayton, Catherine Carr and Nishan Duraiappah]; Chapter - 12: Developing an effective ‘team of teams’ approach in Comair [Barbara Walsh, Danny Tuckwood, Erik Venter, Geraldine Welby-Cooke, Tracey Mccreadie and Justin Dell, Peter Hawkins]; Chapter - 13: A medley of team coaching vignettes: challenges and innovation [Peter Hawkins, Helen Zink, Nathalie Lerotic Pavlik and Nqobekile Dorah Manyoni, Monica Callon, Lucy Shenouda and Ralph Cochrane, Declan Woods]; Chapter - 14: Assessment and evaluation of teams and team coaching [Peter Hawkins]; Chapter - 15: Coaching the board: How coaching boards is different from coaching executive teams, with case examples from the private, public and voluntary sectors [Peter Hawkins and Alison Hogan]; Chapter - 16: Creating a ‘teaming’, and ‘team of teams’ culture and a strategy for team coaching [Peter Hawkins]; Chapter - 17: Embodied approaches to team coaching [Peter Hawkins and David Presswell]; Chapter - 18: Developing the personal core capacities for systemic team coaching [Peter Hawkins]; Chapter - 19: Training systemic team coaches [Peter Hawkins, John Leary-Joyce and Hilary Lines]; Chapter - 20: Systemic team coaching – where next? [Peter Hawkins and Krister Lowe]

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Book SynopsisPhilip Carter is an IQ expert who is continually devising new tests and puzzles. He has produced many books covering all aspects of testing, puzzles and reasoning. These include Advanced IQ Tests, IQ and Aptitude Tests, IQ and Personality Tests, IQ and Psychometric Test Workbook, IQ and Psychometric Tests, Test and Assess Your Brain Quotient and The Brain Fitness Workout. With the late Ken Russell he has written Test Your IQ, Test and Assess Your IQ and Ultimate IQ, all published by Kogan Page.Table of Contents Chapter - 00: Introduction; Chapter - 01: Verbal aptitude; Chapter - 02: Spatial aptitude; Chapter - 03: Numerical aptitude; Chapter - 04: IQ tests; Chapter - 05: Answers, explanations and assessments

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