Kogan Page

Book SynopsisJean-Noël Kapferer is one of the world's foremost thought leaders on luxury brands. An active researcher, he is an HEC Paris graduate and holds a PhD from Northwestern University's Kellogg Business School. Kapferer is author of Kapferer on Luxury and co-author of The Luxury Strategy (both published by Kogan Page). He is a sought after speaker, leading seminars on luxury worldwide at institutions including HEC Paris, Tsing Hua University Beijing, Seoul Luxury Business Institute and LBI Shanghai. He is also advisor to the president of Inseec Business School (Paris).Trade Review"New exciting ideas and perspectives on brand building." * Philip Kotler, 'The father of modern marketing' *"Kapferer's book is one of the cornerstones of brand management in MBA programs today." * Anand P Rarnan, Senior Editor, Harvard Business Review *"A magisterial work on brands." * Editor, The Journal of Product & Brand Management *"If I had to use just one word to describe this book I would say it is comprehensive. It provides guidance through the entire branding process; no aspect of brand management is left untouched." * Michael Baicoianu, Branduniq.com *"A fully and highly informative text. Well-written and brought to life through numerous appropriate examples." * International Journal of Research, The Market Research Society *"Kapferer continues to be on the leading edge." * Earl N Powell, President Emeritus, Design Management Institute *"One of the best books on brand management. Kapferer is thought provoking and always able to create new insights on various brand related topics." * Rik Riezebos, European Institute for Brand Management *"A solid contribution written with depth and insight. I recommend it to all those who desire a further understanding of the various dimensions of brand management." * David Aaker, author of Managing Brand Equity *"I have been 'blown away' by the depth of thinking, the rigour and the organized structure. It far surpasses anything I have encountered in the world of branding." * Scott Talgo, Managing Director at J Scott Consulting *"The best book on branding." * Design Magazine *Table of Contents Chapter - 00: Introduction - Building the Brand when the Clients Are Empowered; Section - ONE: Why is Branding So Strategic?; Chapter - 01: Brand Equity in Question; Chapter - 02: Strategic Implications of Branding; Chapter - 03: Brand and Business Models; Chapter - 04: Brand Diversity - How Specific Are Different Sectors?; Chapter - 05: Managing Retail Brands; Section - TWO: The Challenges of Modern Markets; Chapter - 06: The New Brand Management; Chapter - 07: Brand Identity and Positioning; Section - THREE: Creating and Sustaining Brand Equity; Chapter - 08: Launching the Brand; Chapter - 09: Growing the Brand; Chapter - 10: Sustaining a Brand Long Term; Chapter - 11: Brand and Products - Identity and Change; Chapter - 12: Growth Through Brand Extensions; Chapter - 13: Brand Architecture; Chapter - 14: Multi-Brand Portfolios; Chapter - 15: Handling Name Changes and Brand Transfers; Chapter - 16: Brand Turnaround and Rejuvenation; Chapter - 17: Managing Global Brands; Section - FOUR: Brand Valuation; Chapter - 18: Financial Valuation and Accounting for Brands

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Book SynopsisChris Tyreman, BN, is an NHS staff nurse in North Wales. He has taught numeracy to adults via distance learning and evening classes. He is also the author of How to Master the BMAT, How to Master the IELTS and co-author of the best-selling How to Master the UKCAT, all published by Kogan Page.Trade Review"I found the simple explanations and examples easy to follow and was able to quickly refresh my memory and hone my skills in key areas of calculation. The chapter progression is logical and the examples clear and easy to follow. I would recommend this text as appropriate for all nurses, regardless of experience, and particularly as a refresher for those embarking on degree modules such as Independent Prescribing where numeracy skills are an essential element of the course." * Karen Dorner (DN Sister, RGN), Journal of Community Nursing *"I have bought this book recently and I cannot believe at how much I have improved in my drug calculations! Brilliant." * Customer review *"I bought this to help me refresh my basic maths in preparation for the university entry tests for Children's Nursing. It was 27 years since I'd done my Maths O Level, so I was rusty to say the least! This book is fantastic. I believe it is the reason I passed my course entry test." * Customer review *"The mock tests at the end of the book are invaluable and will be used as a tool for renewing and updating knowledge through my training as a Paediatric Nurse." * Customer review *"Brilliantly explained, well laid out, good worked examples and essential for all students who are not natural born mathematicians." * Customer review *Table of Contents Chapter - 00: Introduction; Chapter - 01: Basic arithmetic skills; Chapter - 02: Fractions and decimals; Chapter - 03: Measurement; Chapter - 04: Drug dosage calculations; Chapter - 05: Drug administration; Chapter - 06: Mock tests

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Book SynopsisAPMG is a leading global Examination Institute and the Official Accreditor of the UK Government's Cabinet Office and the United Kingdom Accreditation Service (UKAS). They accredit professional training and consulting organizations and manage certification schemes for knowledge-based workers.Richard Smith (Editor) is a specialist in organizational development-related people development issues. He works with clients as diverse as Unilever, Nestle, Mars and Harvard Business School. He is the Chief Examiner for APMG Change Management products and lead author of the first global Change Management Body of Knowledge (CMBoK) for the Change Management Institute. He is also a Fellow of the CIPD.Trade Review"This is a book which would be of principal benefit to people who are beginning to be more responsible for managing significant changes in their organisations. It would also be very useful to anyone further along the path into more senior roles, since it reviews and puts into a practical context a wide range of change, behavioural and management theories.... The book is full of well-researched and academically tested information and practical guidance from successful change managers.... 5 stars: Exceptional, a "must read" for any manager or leader." * Quentin Kopp for the Chartered Management Institute Book Club *"It... includes numerous charts, graphs, and case studies in the course of exploring a change manager's processes. References and insights into how change management concepts can be applied across the board to a wide variety of scenarios makes this a solid reference." * California Bookwatch, The Business Shelf, Midwest Book Review *Table of Contents Chapter - 01: A change management perspective – Richard Smith; Chapter - 02: Defining change – Robert Cole, David King and Rod Sowden; Chapter - 03: Managing benefits: Ensuring change delivers value – Stephen Jenner; Chapter - 04: Stakeholder strategy – Patrick Mayfield; Chapter - 05: Communication and engagement – Ranjit Sidhu; Chapter - 06: Change impact – Caroline Perkins; Chapter - 07: Change readiness, planning and measurement – Nicola Busby; Chapter - 08: Project management: Change initiatives, projects and programmes – Ira Blake; Chapter - 09: Education and learning support – Richard Smith; Chapter - 10: Facilitation – Dan Skelsey; Chapter - 11: Sustaining change – Helen Campbell; Chapter - 12: Personal and professional management – Ray Wicks; Chapter - 13: Organizational considerations – Tim Cole, Martin Lunn, Una McGarvie and Eric Rouhof

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Book SynopsisKevin Murray specializes in strategic communications, reputation management and leadership coaching. He has almost 40 years' experience in communications, including appointments as Director of Communications of British Airways, Director of Corporate Affairs at the UK Atomic Energy Authority, and Chairman of the biggest public relations and communications group in the UK for more than 15 years. He is also author of The Language of Leaders and Communicate to Inspire, both shortlisted for the CMI Management Book of the Year Awards in 2013 and 2014 respectively, and published in multiple languages around the world.Trade Review"Another great book by the author of the bestselling The Language of Leaders. This book brings together the 'best of the best' when it comes to research and best practice on purpose, leadership, engagement and performance. It is exactly the right book to read to seize the huge opportunity for productivity improvement across the UK. It is a masterpiece on values, the value of purpose and the importance of inspirational leadership in creating successful enterprise. Kevin offers a reminder of the immense power of audacious goals and the huge attraction of thriving over survival. A book full of great ideas, great examples and practical advice, this is a textbook on how to succeed as a leader in the 21st century and is fun to read." * Paul Drechsler, CBE, President of the Confederation of British Industry *"Kevin Murray's new book is needed now more than ever. In uncertain times the best way for leaders to navigate is to find their own 'North Star' and help their people to do the same. People with Purpose shows you how to do just that. A must read." * Ann Francke, Chief Executive of the Chartered Management Institute *"WOW. What a tour de force! I couldn't put it down and have re-read it a second time with so many great ideas to implement. If you want to lead with purpose, gain competitive advantage, and have a highly engaged workforce, this is the book for you!" * Sir Eric Peacock, Chairman, Just Loans pic and Buckley Jewellery *"I have never been a great reader of books on management as I've always found them heavy on theory and short on real world experience. To thrive today you need people with purpose. This book shows you how effective leaders develop people with purpose. It's not a book of theory... it's a book of practice from the mouths of leaders who have done it. It's a practical guide to leadership and empowerment from people who have done it. It's a book I wish I could have read 30 years ago." * Lord Stuart Rose, Chairman of Ocado *"Purpose is a very fashionable word in marketing today, but what is really meant by it, and how do you make it work for your brand? Kevin Murray's book uncovers its many layers of meaning and gives a valuable practical guide to making it work for your organisation. As he says, a well-crafted purpose will act as a guiding star for your brand and give it an unfair competitive advantage in three ways: it will focus the company on serving the customer, it will motivate staff to deliver the customer benefit, and it will enrich our society as well as shareholders." * Hugh Burkitt, Chief executive of the Marketing Society *"The twenty first century has truly begun with the realisation that long-term shareholder value can only be created through stakeholder value - so purpose matters and value can only be created by people driven and energised by purpose. Kevin impressively brings this together, linking value and values with engagement and behaviours bound by purpose." * Tony Manwaring, Executive Vice President, Chartered Institute of Management Accountants *"Kevin has once again produced a well-researched, thoughtful and stimulating contribution which enriches our understanding of good management and brilliant leadership. As Chair of the All-Party Parliamentary Group I would love to be able to use this as compulsory reading for all parliamentarians." * Barry Sheerman, MP, UK Parliament *"All my experience from 40 years of leadership across multiple organisations, large and small, plc's and private equity, charities as well as corporates, in the UK, US and elsewhere tells me that Kevin's messages in this book are fundamental and absolutely right. It's a must read for all leaders, current and aspiring, who want to deliver superior performance. It remains deeply depressing how few leaders really do understand the concepts discussed by Kevin." * Philip N Green, CBE, Chairman of Carillion and BakerCorp. *"People with Purpose is an inspiring, fresh and lucid account of how strong values can be transformative of the performance of diverse organisations, improving profitability of businesses, increasing effectiveness of service delivery and nurturing unrealised talent. It is an optimistic book that is even more relevant amid national and global uncertainty. People with Purpose serves as a challenging route map to more resilience by doing and being better." * Baroness Tessa Jowell *"Profit alone isn't enough. People With Purpose brings alive the need for clear and consistent application of purpose, values and goals in enabling businesses to realise their potential and prosper far into the future. Kevin's assessment is a very practical one, it draws on the experience of many business leaders and provides a framework to help leaders motivate and inspire their people. This is an upbeat book, full of insights which will be indispensable to business leaders grappling with profound changes in society and committed to building great businesses for the long term." * Ian Durrant, Chairman, Greggs and Capital and Counties plc *"Kevin serves up a secret sauce for 21st Century business in a rich read that inspires and equips. In the process, he reminds us all that even and especially in the business world, it's our humanity that wins. This timely read advances the global purpose movement from talk to walk." * Valerie Keller, Global lead, EY Beacon Institute, Executive Director, Global Markets, Ernst and Young. *"You don't have to be the CEO of a huge global company to find this book useful. Anyone who leads will find it packed full of practical insights to help their team thrive and grow." * Start Your Business Magazine *Table of Contents Section - ONE: Why Purpose is Central to Performance; Chapter - 01: Effective Leadership - It’s All in the Mind; Chapter - 02: The Purpose Movement - A Growing Global Conversation; Chapter - 03: Purpose and Employee Engagement: Why Giving Employees a Greater Sense of Purpose is Every Leader’s Job; Chapter - 04: How Purpose Powers Better Results… and the Leadership Behaviours That Do Most to Unlock Discretionary Effort From Employees; Chapter - 05: The Value of Values - How Culture Contributes to a Sense of Purpose and to Better Results; Chapter - 06: Measuring the Value of Purpose - Meeting the Needs of Customers and, In So Doing, Creating Long-Term Value For All Stakeholders; Section - TWO: People With Purpose - How Leaders Use Purpose in Their Own Organizations; Chapter - 07: From Surviving to Thriving - The Importance of a Long-Term Vision; Chapter - 08: Authentic Purpose - Start With the Customer to Truly Engage With People Inside and Outside Your Organization; Chapter - 09: Culture is Your Competitive Edge - How Leaders Align Purpose and Values to Create Winning Teams; Chapter - 10: A Framework For Success - How Leaders Create Alignment By Putting Purpose, Values, Vision and Goals on a Single Page; Chapter - 11: Purposeful Conversations - How Leaders Embed Their Vision and Values and Align Their Organizations; Section - THREE: Leading With Purpose - What You Need to Do; Chapter - 12: Define Your Own Purpose - You Can’t Inspire Your Team If You Are Not Inspired Yourself; Chapter - 13: The Purpose Framework - How to Create the Tool That Gives Everyone in Your Team a Sense of Purpose

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Book SynopsisEdward Blackwell was a consultant on small business affairs and, as a former accountant, ran his own business for many years. He was the author of several Kogan Page books.Table of Contents Chapter - 00: Introduction; Chapter - 01: Writing a Business Plan; Chapter - 02: Simple Cash Flow Forecasts; Chapter - 03: The Very Small Business; Chapter - 04: Retail and Catering; Chapter - 05: Manufacturing; Chapter - 06: The Digital Business; Chapter - 07: Expanding a Business; Chapter - 08: The Market; Chapter - 09: Planning the Borrowing; Chapter - 10: How Not to Write a Business Plan; Chapter - 11: Maintaining the Plan; Chapter - 12: Small Business and the Trade Cycle; Chapter - 13: Monitoring Progress

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Book SynopsisChristopher Bones is co-founder of GoodGrowth, He is an established thought leader in organizational strategy and change management in companies such as Diageo, Cadbury, Schweppes and Shell. He is Professor of Creativity and Leadership at Alliance Manchester Business School.James Hammersley is a co-founder of GoodGrowth whose clients include Bupa, The Open University, Barclays Connector and O2.Nick Shaw is Director of Digital for Good Growth. He has over 10 years of experience in leading and helping a variety of organizations to improve their sales effectiveness and innovation performance.Trade Review"Optimizing Digital Strategy successfully challenges the perception that more and more technology is the always answer - the organization is often the biggest barrier to online success and this book explores why and what to do about it. It's a commercial and engaging book that shows leaders how to improve performance. Full of useful frameworks and case examples, it sets out a structure with which leaders can assess their business and then focus on what needs to change to drive growth online." * Anna Rawling, Managing Director, Product and Portfolio Strategy, The Economist *"Every retail leader should read this book. What the authors have written will help today's leaders navigate the maze of the digital world. They remove the mask of mystery to help understand where a business should focus its energy, people and capital. Optimizing Digital Strategy perfectly illustrates that technology alone is not the answer - the answer of course is the customer." * Darren Topp, Chairman, Retail Executives Limited, and experienced retail CEO *"Optimizing Digital Strategy gives business leaders a practical toolkit for thinking about and executing their digital strategy. The Good Growth team have condensed years of research and experience into a genuinely useful handbook." * Alex Murray, Digital Director, Lidl UK *"A practical handbook on running an online business, this is a must-read for the online practitioner through to the executive. Clear models, simple language, with plenty of examples across sectors make this an invaluable asset - it sits permanently on my desk! Importantly, Optimizing Digital Strategy offers good insights, perspective and practical advice on leadership and organizational challenges as a business develops." * Ann Steer, Chief Customer Officer, N Brown Group plc *"An informative and insightful book that should be read by all directors and business leaders. The distinction between good and best practice in this fast-moving area is a point well made. The case studies add richness and amplify the content." * Helen Pitcher OBE, Chairman, Advanced Boardroom Excellence; President, INSEAD Directors Network; Chairman, pladis; Chairman, KidsOut *"It would be hard to imagine a more authoritative guide to the pitfalls and opportunities of multichannel transformation." * Ian Shepherd, former COO, Odeon Cinemas Group *"An essential read for any executive seeking to leverage the opportunities and mitigate the risks posed by digital transformation. This is a book that lays out a clear road map for how organizations can deliver on their digital strategies." * Professor Michael Hartmann, Executive Director, EMBA in Digital Transformation, McMaster University *"This is a compelling guide to the creation and execution of business growth strategy in a high-rate-of-change digital age. It takes a systems-thinking approach and draws out the criticality of active and accountable business leadership, culture, ethics and, above all, the need for ruthless customer-, consumer- and marketplace-centricity." * Stuart Fletcher, Portfolio Director and angel investor, former Global CEO, Bupa, and President International, Diageo plc *"An excellent guide, full of insight, for those of us working in digital leadership. Whether you're starting your journey in digital leadership or have a few years under your belt, this book is a must-read." * Tom Weeks, Sales Director UK, AB Tasty *"The rate of change in this area continues exponentially, but there are some universal truths the book points out that you need to hang on to. Everyone should have a copy in their favourites." * Andraea Dawson-Shepherd, Senior leader, global consumer goods, Coty, Carlsberg, Reckitt Benckiser, Cadbury Schweppes *Table of Contents Chapter - 01: Building digital strategy that works; Chapter - 02: Why digital strategies fail and how to recognize failure; Chapter - 03: Levers for digital growth and how to use them; Chapter - 04: The importance of innovation in driving success; Chapter - 05: The dark side of digital; Chapter - 06: Emerging digital business models; Chapter - 07: The e-commerce system; Chapter - 08: Building a customer-centric culture; Chapter - 09: Making digital choices that differentiate success from failure; Chapter - 10: This is the business of transformation

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Book SynopsisDaniel Rowles is a CIM Course Director, lecturer at Imperial College London, and lead judge for the CIM Marketing Excellence Awards. He is the host of the Digital Marketing Podcast, an iTunes top 10 business global, and CEO of TargetInternet.com, where clients include the BBC, Mastercard, and Warner Brothers. He is the author of Building Digital Culture, category winner of the 2018 CMI Management Book of the Year.Ciaran Rogers is the marketing director of Target Internet. He has worked for and trained a large number of international brands including QA, Liz Earle, Elemis, Time to Spa, Highlands & Islands Enterprise, UKSA, Jubilee Sailing Trust, The Sustainable Food Trust, Hershesons Bliss, REN Skincare and FatFace.Trade Review"A definitive guide to everything you need to know about podcasting." * Gemma Butler, Marketing Director, The Chartered Institute of Marketing (CIM) *"Podcasting continues to be one of the highest-impact forms of content marketing, and guides to the subject don't get more comprehensive than this." * Kelvin Newman, Founder and Managing Director, Rough Agenda (the company behind BrightonSEO) *"A comprehensive guide to the world of podcasting. This book will help you create a podcast - but far more importantly, it will help you create a powerfully loyal audience for it." * Rebecca Moore, Arts Marketing Association (AMA) *"This book is a really practical guide to both podcasting and podcast marketing ¬- it covers absolutely everything you need to know. If you are already on your podcasting journey or are just starting out, this is a must-have guide." * Tracy Hastain, Founder and Director, Wentworth Consultancy *Table of Contents Section - ONE: Podcasting in perspective; Chapter - 01: Stand out from the social media noise - Why you should be podcasting; Chapter - 02: Podcast adoption - Growth and expansion of podcasting as a popular medium; Chapter - 03: Understanding how people really listen to and absorb audio content; Chapter - 04: Building genuine personal engagement through podcasting; Section - TWO: Building your business case and plan; Chapter - 05: How to use podcasts to drive business results; Chapter - 06: Understanding the role of podcasts in the user journey; Chapter - 07: An introduction to podcast marketing; Chapter - 08: What differentiates a great podcast?; Chapter - 09: What is digital branding and how does business development fit in?; Chapter - 10: Defining your content plan and using content calendars; Chapter - 11: Driving action from podcasts; Section - THREE: Building your podcast and making it a success; Chapter - 12: The importance of landing pages and show notes (and getting SEO right); Chapter - 13: Defining your podcast audience and content; Chapter - 14: Understanding and selection of different podcast formats; Chapter - 15: Preparing your podcast recording environment; Chapter - 16: Choosing your recording hardware and software; Chapter - 17: An overview of podcast editing options and how to do it; Chapter - 18: Using interviews with influencers to maximize your podcast strategy; Chapter - 19: Show branding intros and outros - Making the right first impression; Chapter - 20: Podcast advertising and monetization - Where to begin and how to manage; Chapter - 21: Publishing and distributing your podcast; Chapter - 22: Measuring success - Tapping into how and why people listen to your podcast; Chapter - 23: The podcast marketing toolkit; Chapter - 24: The value of web analytics - Measuring the impact of your podcast activity; Section - FOUR: The future of podcasting; Chapter - 25: Where next for podcasting? conversational design, artificial intelligence and machine learning; Chapter - 26: Future-proofing your podcast strategy for the ever-changing user journey; Chapter - 27: Index

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Book SynopsisJohn Adair is acknowledged internationally as an authority on leadership, based in Guildford, UK. The world's first Professor of Leadership Studies, he advises organizations and has received the Lifetime Achievement in Leadership Award. He is the author of the bestselling classics Not Bosses But Leaders, The John Adair Lexicon of Leadership and The Inspirational Leader, all published by Kogan Page.Table of Contents Chapter - 00: Introduction; Chapter - 01: What you have to be; Chapter - 02: What you have to know; Chapter - 03: What you need to do; Chapter - 04: How to turn the core leadership functions into skills; Chapter - 05: How to develop yourself as a leader; Chapter - 06: How to lead at the strategic level; Chapter - 07: How to grow leaders in your organization; Chapter - 08: Appendix; Chapter - 90: Further reading

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Book SynopsisJohn Adair is acknowledged internationally as an authority on leadership, based in Guildford, UK. The world's first Professor of Leadership Studies, he advises organizations and has received the Lifetime Achievement in Leadership Award. He is the author of the bestselling classics Not Bosses But Leaders, The John Adair Lexicon of Leadership and The Inspirational Leader, all published by Kogan Page.Table of Contents Chapter - 00: Introduction; Chapter - 01: Your mind at work; Chapter - 02: The art of effective decision making; Chapter - 03: Sharing decisions with others; Chapter - 04: Key problem-solving strategies; Chapter - 05: How to generate ideas; Chapter - 06: Thinking outside the box; Chapter - 07: Developing your thinking skills; Chapter - 08: Appendix; Chapter - 09: References and Further reading

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Book SynopsisNeetan Chopra is a C-suite level senior digital leader with a track record of driving change and innovation at established enterprises. In his three-decade career, he has led digital transformation in global enterprises operating diverse business models across the aviation, travel, logistics, retail, food and beverage, real estate and entertainment industry sectors. He is currently Chief Digital and Information Officer at IndiGo (InterGlobe Aviation Ltd) in Gurugram, India; prior to this, he also held roles at Dubai Holding, Emirates Airlines and Accenture. He sits on the boards of multiple tech start-ups, has built multiple global innovation labs including at Oxford University and Carnegie Mellon University and is an Adjunct Professor at Botho University, Botswana. He is recognized by the Constellation Research Business Transformation 150 as one of the world's top global executives leading innovative business transformation efforts in their organizations.Trade Review"An insightful, practitioners' guide full of pragmatic ideas and valuable learnings from decades of experience. A must-read for executives vying for industry leadership in digital." * Joydeep Sengupta, Senior Partner, McKinsey & Company *"More than 80% of digital transformation projects fail inside large organizations not through lack of trying. Every organization looking to crack the code for success must read Neetan Chopra's book. By taking a practitioner's point of view, he draws from three decades of experience to provide a proven methodology known as the Honeycomb Framework. Accelerated Digital Transformation is a must-read book for digital leaders." * R ‘Ray’ Wang, Founder and Chairman, Constellation Research *"We live in a time where the fog of technology is often overwhelming, difficult to dissect and changing so rapidly it becomes difficult to have confidence in our decision making. Neetan Chopra takes the mystery out of creating successful digital transformations for companies and their clients in a way that brings light and clarity to an otherwise challenging process. The insights he has gathered through his years of technology experience provide the keys for those who are looking to unlock value during these extraordinary times." * Tim Kobe, Founder and CEO, Eight Inc. *"Every enterprise must succeed on a digital journey to remain relevant, serve customers and add value. Accelerated Digital Transformation provides you with a pragmatic guide and framework to achieve progress and success. I appreciate Neetan Chopra's storytelling approach and many lessons of everyday role models delivering extraordinary customer service. These stories demonstrate the Uplifting Service ethos that earns customer praise and social media attention." * Ron Kaufman, New York Times Bestselling Author, Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet *"Only if one has lived through or, even better, driven digital transformation of a major company, can one seriously understand what it means to write a book about it that is worth reading. Neetan Chopra is exactly one of these few leaders who has lived through such digital transformations and knows exactly what it means, what works and what doesn't. Chopra's book is probably one of the very few books about digital transformation really worth reading, as it is not yet another consultant textbook, far remote from reality, but written by true experience and painful learnings." * Patrick Naef, Managing Partner, Boyden *"Accelerated Digital Transformation deftly fuses practical examples and actionable insights from Neetan Chopra's vast digital experience, with deep foundational learning, borne out of his global academic pursuits. Chopra's storytelling approach, coupled with innovative interventions, such as co-authoring a chapter with an AI-bot, make the book both engaging and first-of-a-kind read. We highly recommend this book, for anyone looking to navigate the ever-evolving digital landscape and staying ahead of the game in the digital era." * Prof Dr Reinhard Jung, Dean, School of Management, University of St Gallen & Prof Dr Ulrike Baumöl, Executive Director, Executive MBA HSG in Business Engineering, University of St Gallen *"Having seen firsthand how Neetan Chopra executes successful digital transformation where others have struggled, I am grateful he has taken the time to write down his framework. His deliberate 'cell by cell' strategy is what it takes to assess, learn and succeed in this complicated mix of technical, business and cultural transformation. And a bonus, he demonstrates learning with this framework by co-authoring one chapter with an AI bot... brilliant!" * Jana Eggers, CEO, Nara Logics *"All transformations, digital or otherwise, are in essence a human journey of change. I like Chopra's storytelling, a colloquial approach to the intimidating topic of digital transformation for business leaders. This will connect with people across all walks of life, demystifying what it takes to thrive in the digital era and create exponential outcomes. The six global experts, the honeycomb archetypes, provide an additional human touch, sharing their experiences and wisdom, using Chopra's Accelerated Digital Transformation as a platform. A must read." * Raj Jain, Former CEO, Bennett Coleman & Co Limited (Times Group) *"Organizations need simple frameworks by which they can plan their digital transitions. Neetan Chopra's efforts on achieving this through a well thought out 'Honeycomb Framework' is commendable. His building blocks of digital transformation provide a succinct and clear framework through which readers can apply these in the context of their organizations. The future is about organizations which will survive and thrive in a digitally driven business ecosystem. Chopra's book will help organizations survive and thrive in a VUCA world." * Krishnakumar Natarajan, Co-founder & Former Executive Chairperson, LTIMindtree *"Chopra's new book helps you reduce bad friction into a manageable hexagon comb while introducing good friction to sweeten the honey from digital transformation." * Soon Yu, Author, Friction: Adding Value by Making People Work For It *Table of Contents Chapter - 01: Breaking organizational inertia; Chapter - 02: Working the Honeycomb – disrupt phase; Chapter - 03: Working the Honeycomb – digital capabilities; Chapter - 04: Accelerated possibilities; Chapter - 05: Honeycomb as a platform; Chapter - 06: The Honeycomb hacks; Chapter - 07: Reflections;

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Book SynopsisFiona Talbot is an internationally acclaimed business writing author. She works in the UK and internationally, training and advising on how to deliver premier written corporate communication for both native and non-native English speakers in today's digital, global economy. She has featured in major publications such as The Sunday Times, The Irish Times, The Press Association, Accounting Technician and Personnel Management. She is also the author of Improve Your Global Business English, Make an Impact with Your Written English, and Executive Writing Skills for Managers, all published by Kogan Page. Fiona Talbot is based in Chester, UK.Trade Review"The book helpfully emphasises that effective writing today isn't just about clarity and conciseness, essential as these are. Today's digital-savvy workforce (and customer base) both expect a great reader experience too. The wide-reaching tips are invaluable, as the author says, 'from entry level to CEO'!" * Fabian Schneider, Managing Director, W.Ulrich GmbH, Germany *"We today are living in 'the attention economy', whether it be with your own teammates in companies, whether it be with your customers, your consumers or even your family. Having the ability to write with clarity in a compelling way that puts across your point of view and adds value to a piece of communication, is incredibly difficult. So to be equipped with the right tools to help people be more succinct and impactful is hugely important in today's world. This book goes a long way in contributing towards that." * Richard Lawrence, Founder, Innovatr, South Africa *"As a build from Fiona's previous books, this one deep dives into subjects that are highly relevant when we consider the impact of our written communication today and for the future. I love the references to 'power words' which bring our messaging to life, along with the reminder of 'staying authentic', 'build your own brand' and 'show your inner marketer!' There is something for everyone in this book, from early to experienced career, and it's all incredibly relevant within a global organisation." * Julie Brookfield, Head of People, GBG PLC, UK *Table of Contents Chapter - 00: Introduction; Chapter - 01: Business writing today; Chapter - 02: Why are you writing?; Chapter - 03: It’s crucial to connect at every stage of your career; Chapter - 04: Quality matters; Chapter - 05: Telling your story through social media; Chapter - 06: Standard or variant English – and changing punctuation and grammar; Chapter - 07: Writing globally ? Or in multinational teams?; Chapter - 08: Email and instant messaging; Chapter - 09: Practical conventions and common confusions; Chapter - 10: Look to the future; Chapter - 11: Conclusion: what will you do differently – and better?;

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Book SynopsisColin Barrow is a Visiting Fellow at Cranfield University and the former Head of the Enterprise Group. Over the past 40 years, he has lectured and researched in business schools across the world. He is also the author of The Business Plan Workbook, The 30 Day MBA, The 30 Day MBA in Finance and The 30 Day MBA in International Business and Supply Chain Management. He is based in Cornwall, UKTable of Contents Chapter - 00: Introduction; Chapter - 01: Introduction to marketing; Chapter - 02: Buyer behaviour; Chapter - 03: Marketing strategy; Chapter - 04: Products and services; Chapter - 05: Advertising and promotion; Chapter - 06: Place and distribution; Chapter - 07: Pricing; Chapter - 08: People: managing the marketing organization; Chapter - 09: Maths for marketing; Chapter - 10: Marketing and the law; Chapter - 11: Marketing plans and budgets;

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Book SynopsisJo Owen is a best-selling and multi-award-winning leadership author, keynote speaker and social entrepreneur. He is a founder of eight charities, including the UK's largest graduate recruiter Teach First. His books The Mindset of Success, Myths of Leadership and Management Stripped Bare, also published by Kogan Page, have been translated into eight different languages.Jo Owen is the first person to win the Chartered Institute of Management Gold Award four times for four of his books. He is based in London UK.

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Book SynopsisPetra Velzeboer is a renowned mental health expert, keynote speaker and CEO of PVL, a mental health consultancy. She is also a psychotherapist with an MSc in Psychodynamics of Human Development and is a qualified ORSC & CTI Certified Coach. She is the author of Begin With You, also published by Kogan Page. She is based in London, UK.

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Book SynopsisJonquil Lowe is an economist and author specializing in personal finance. With a background in stockbroking and then as head of money research at Which?, her career spans 40 years and around 30 books, the latest being The Good Retirement Guide, published by Kogan Page. She is Senior Lecturer in Economics and Personal Finance at the Open University, a Senior Fellow of the Higher Education Academy, and an Associate Member of the Chartered Institute for Securities and Investments. Jonquil Lowe is based in Northampton, UK.

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Book SynopsisAlan Barker is Managing Director of Kairos Training, a learning consultancy devoted to creativity and communication at work. He is the author of How to Manage Meetings, also published by Kogan Page. He is based in Wiltshire, UK.

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Book SynopsisSusan Walsh is the Founder of The Classification Guru, a company that focuses on helping clients solve dirty data problems to maximise profitability and impact. Based in London, UK, she is an industry thought leader, influencer and global speaker. She has been listed in the DataIQ100 for the last two years, as well as winning DataIQ Data Champion 2022 and 2023 and is a finalist for The Great British Businesswoman Awards in the Technology category.

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Book SynopsisJoanna Jensen is Founder of the multi-award-winning baby and child personal care brand, Childs Farm. She is on the Angel Investor Committee of the Invest in Women Task Force, as well as the advisory board of Buy Women Built, Lemonade Dolls and Clothes Doctor Ltd and is a NED to Biscuiteers. Joanna Jenson is Chair of the EISA and the Parella Club, Paralympics GB. She writes a monthly column in The Sunday Times and is based in Marlborough, UK.

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a huge range and FREE tracked UK delivery on ALL orders.

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Book SynopsisAs business priorities change and focus shifts to address arising issues, HR professionals need to be able to reorganize talent swiftly and plan for future needs to enable the business to succeed. It covers how to forecast organizational demand for people, resources and skills, analyze the gap between supply and demand and most importantly, how to fill this gap. This book explains how to use agile workforce planning to achieve this. Agile Workforce Planning is a practical guide for HR and organization development practitioners needing to align their staff, skills and resources with evolving company goals. This book also covers how to identify the skills needed in the workforce, where these skills are already available and when they're missing, how to decide whether to buy, borrow or build them. Agile Workforce Planning explains how to collect data to calculate and predict staff churn as well as how to use qualitative and quantitative demand modelling to forecast for future needs and provides strategies to address these including lateral internal recruitment. There is also expert guidance on horizon scanning, scenario planning and how to secure stakeholder buy in and engagement for an agile workforce plan. Supported by case studies from companies including Apple, Coca-Cola, Procter & Gamble, NATO and the UK National Health Service, this is essential reading for HR and OD professionals needing to continuously align the talent and capabilities in their workforce with the overall business strategyTrade Review"Adam has filled a major gap in the literature with this book. Thoughtful, nuanced, rigorous and practical, it will be a great end-to-end guide and reference for leaders and professionals at all levels on the ROI, theory and practice of effective workforce planning." * Rupert McNeil, Government Chief People Officer, UK Civil Service *"In this constantly changing world we respond with adaptability and speed, with a consistent learning mindset, seeking development and innovation. This book immerses the reader in this agile world through a welcoming narration of personal and business stories, explaining how to practically implement theories and conquer the related statistics. Adam Gibson, offers the recipe to succeed on having the right people capability that will lead an organization become truly agile. This book is written with the people in mind not just the business, preparing us for the future workplace. Its captivating narration offers an enjoyable way of fast knowledge assimilation for all those seeking to extend their knowledge on workforce planning and gain new perspectives, as well as those that want to start their learning on this topic." * Anna Mamalaki, Organizational Development & HR Consulting Director, Business: The Human Aspect LLC *"Adam Gibson provides us with a guide to agile workforce planning for professionals at all levels. This is a go-to handbook on how to plan for the future that I will be using many more times for its wealth of case studies and examples." * Erik van Vulpen, Founder, Academy to Innovate HR *"In Agile Workforce Planning, Adam Gibson has delivered the definitive book on workforce planning. As businesses navigate uncertainty and complexity, this book shows how workforce planning will need to be agile and built upon solid principles of business, economics, and risk. It is a must-read for practitioners in this space." * Nicholas Garbis, former leader of SWP at General Electric and Allianz SE *"At last a comprehensive and practical guide to workforce planning! Whilst organizations are realising the value of strategic workforce planning, as a relatively new discipline within the HR profession and wider business, there hasn't been the corresponding capability to capitalise on their interest. Staying true to Adam's 7Bs of workforce planning, if there is no internal supply and a scarcity of skill in the market then organizations need build this capability. Adam's book takes significant steps in providing the resource for organizations to build a workforce planning capability for themselves. It enables people to become SWP (Strategic Workforce Planning) professionals, providing them with the knowledge, tools and approach to form a solid foundation as a SWP practitioner." * Kath Soole, Strategic Workforce Planning Lead, Ministry of Defence *"Adam has woven together his considerable experience, detailed academic research, organizational case studies and fascinating military anecdotes to convey the 'what' the 'how' and critically the 'why' behind Agile Workforce Planning. I believe all HR professionals, not just those devoted to workforce planning, will find the framework and insights provided of real practical value in shaping, building and delivering the workforces their organizations require." * Steven Scott, Global Head & Managing Director, Workforce Management & Analytics, Standard Chartered Bank *"Workforce planning has always been among the top priorities for HR and Business leaders alike - after all, if we don't anticipate the workforce we need in our organizations well, we may suffer massive direct or opportunity cost. However, in today's VUCA world, workforce planning has proved to be an almost impossible task - how shall we anticipate the workforce requirements when we cannot even predict what might happen a few months ahead? This is why I was so happy to receive a copy of Adam's book, who based on his many year's practical experience shows us that with solid, Agile principles we can create the workforce we need that enables organizations to be successful in the market. The book is based on solid research and academic insights - and also demonstrates many practical, real-life applications showing the readers that workforce planning is a manageable process if we apply an agile mindset- after all, we cannot change the past, but we can always alter our current situation and act now to build the organization of the future." * Mihaly Nagy, Founder & CEO, The HR Congress *"A business strategy without understanding the future workforce shape, capability and skill needs, and cultures and operating model is like having a stool missing a leg. In these times with all the drivers of change in the future of work, organizations need to build the capability for agile workforce planning. This book provides great insights on what this means, why it is important, and the ways in which to approach it. It will help us all in being able to adapt for the future in an uncertain world." * Peter Cheese, Chief Executive, CIPD *Table of Contents Section - ONE: Introduction to workforce planning; Chapter - 01: What is workforce planning?; Chapter - 02: Evolution of workforce planning; Chapter - 03: The value and limitations of workforce planning; Chapter - 04: The agile approach; Section - TWO: Baseline; Chapter - 05: Analysing the strategic context; Chapter - 06: Understanding the workforce; Chapter - 07: Gaining buy-in; Section - THREE: Supply; Chapter - 08: Understanding workforce evolution; Section - FOUR: Demand; Chapter - 09: The nature of demand; Chapter - 10: Forecasting demand; Section - FIVE: Gap analysis; Chapter - 11: Establishing the gap; Section - SIX: Action plan; Chapter - 12: The planning approach; Chapter - 13: Demand optimization; Chapter - 14: Talent management; Chapter - 15: Creating the plan; Section - SEVEN: Deliver; Chapter - 16: Implementing the plan; Section - EIGHT: Conclusion; Chapter - 17: Becoming a workforce planning professional

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Book SynopsisGlenn Templeman has breadth and depth of HR and business partnering experience gained over a twenty-year career thinking about or being an HR business partner across the public, private and not-for-profit sectors. Based in London, UK, he is currently an HR consultant within the management consulting industry working with government and public sector clients.Trade Review"Developing a strategic mindset is an essential skill for all HR professionals. It is never too early to develop such a mindset and this book neatly shows you how." * Dr Dina Gray, Strategy Academic and Consultant *"A step-by-step roadmap on how to be a simply brilliant and fulfilled HR Business Partner. Eloquent, funny and thought-provoking by turn, in an age of machine learning and HR bots, it is heartening to focus on the 'human' nature of this role and how a really effective HR partner to a business area can make a transformative difference. Sage advice for all in HR, regardless of which stage of their career." * Sarah Stacey, Director HR Business Partnering, NATS *"A compelling read for both aspiring and practicing HR Business Partners, written in a style that is informative and relatable and equipping those navigating the perennial challenges of this keystone HR role." * Nick Sloan FCIPD, HR Transformation Specialist, Management Consulting Industry *"A great insight into strategic thinking with practical applications and a wealth of real experiences. A valuable read for all those in HR who want to make a difference." * Nigel Daly, Fellow CIPD, HR L&D specialist *"The HR Business Partner Handbook is one that the profession has been waiting for. It is a complete guide to understanding the depth and breadth of the role of a HR Business Partner and the value it can bring any organization. Coupled with expert insights from Glenn, it will help you to achieve day-to-day excellence through its informative and empowering approach as it sets out expectations to help anyone be an awesome HRBP. Whether you're new to HR or looking to transition from a HR generalist or specialist role, this incredibly practical guide is a must-read on your journey." * Andrew Mina, People and Customer Experience Manager, HR SaaS company *"This is an incredibly helpful, easy-to-read book with a witty slant. It provides wise advice and is an essential read for HR professionals and people leaders alike." * Rachel Gardner-Poole, Chief Operating Officer, innovation & technology sector *"This is an excellent read. It provides valuable insights, guidance and advice to someone starting out on the course of becoming an HR Business Partner - the sorts of insights which you don't normally get from a textbook. It gives the reader a glimpse into the author's own personal story and his views on what makes a strategic HR business partner stand out. It is thought provoking and offers a really interesting perspective." * Elaine McIlroy Employment and Immigration Law Firm Partner *Table of Contents Chapter - 00: Introduction - A well-trodden path should be easy to follow; Section - ONE: The foundational structure; Chapter - 01: Knowing HR; Chapter - 02: Knowing the business; Chapter - 03: Adding value; Section - TWO: The people fundamentals; Chapter - 04: Always listen to people; Chapter - 05: The power of empathy; Chapter - 06: The protection of perception; Chapter - 07: The moral and ethical compass; Chapter - 08: Style, service and subservience; Chapter - 09: Humble headlines; Section - THREE: The road to strategic; Chapter - 10: The active application of procrastination; Chapter - 11: Say no to strangers; Chapter - 12: Ever the pragmatist; Section - FOUR: The clever stuff; Chapter - 13: Strategic is a mindset; Chapter - 14: Don’t treat the symptoms; Chapter - 15: Tell me a story; Section - FIVE: The warning signs; Chapter - 16: Don’t throw nuts; Chapter - 17: Progression over promotion; Chapter - 18: Epilogue

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Book SynopsisBernard Marr is one of the leading voices in Technology and Innovation. A futurist and strategic performance consultant, he has advised many of the world's best-known organizations on their business and data strategies. A frequent keynote speaker, he also writes on the topic of data and analytics for various publications including Forbes and the Huffington Post. Bernard Marr is also the author of Data Strategy (2021) and The Intelligence Revolution (2020) published by Kogan Page.Trade Review"Without a doubt human capability (talent + leadership + organization + HR) increasingly delivers value to all stakeholders. This excellent book provides business and HR leaders the information required to improve decision making. Bernard's insights on analytics and AI will be the keys for progress." * Dave Ulrich, Rensis Likert Professor, Ross School of Business, University of Michigan Partner, The RBL Group *"If anyone was going to publish a book about the impact of the latest technology developments such as AI on the field of HR and People Analytics my bets were on Bernard Marr. And you won't be disappointed. The book offers a deep dive into the world of data of every kind, every possible use case, honest overview of technology and important considerations. It has never been more critical to educate ourselves about it." * Maja Luckos, VP, Employee Success, Salesforce *"This book propelled me into a world of possibilities for HR leaders in embracing the 'intelligence revolution' to shape people strategies that add value to their organizations and their people. It's enlightened me to the power of AI-enabled HR and how I might use it, and it's made me want to learn more. This is a must read for all HR leaders." * Linda Sleath, Group HR Director, Topps Tiles Plc. *"Data-Driven HR strikes a nice balance between exploring emerging trends in people analytics while primarily serving as a practical guide to HR professionals at any stage of their data journey. The second edition seamlessly weaves AI into a narrative that's easy to engage with and is packed full of examples that bring the theories to life." * Mark Ferrie, People Analytics Director, Meta *"Data-Driven HR is a terrific overview of the enormous world of people analytics and AI. For people trying to understand this important space, this book shows you the way." * Josh Bersin, Global Industry Analyst and CEO of The Josh Bersin Company *"Data, analytics and AI provides to elevate HR from its traditional role as a support function to one of a strategic partner creating value for the enterprise, its customers and its employees. There's a well-thumbed copy of the first edition of Data Driven HR on my bookshelf, and in this timely update Marr, one of the most knowledgeable people on the topic, explains how data and AI can enable HR to drive better decision making about people, deliver an enhanced service to employees; and make HR processes more efficient." * David Green, Managing Partner at Insight222, co-author of Excellence in People Analytics, and host of the Digital HR Leaders podcast. *"Bernard Marr has once again delivered an indispensable guide to harnessing the power of data, analytics and AI in HR. This updated edition thoroughly captures the latest innovations shaping human resources while still being accessible for HR professionals at any level. Through compelling examples and clear frameworks, Marr demonstrates how to drive business value through evidence-based talent practices. This is a must-read playbook for any HR leader looking to build capabilities in data-driven decision-making." * Professor Max Blumberg, PhD, University of Leeds *"This is a great guide for HR professionals who are grappling with the transition to becoming data led. It's easy to read, and with real examples and case studies across the employee lifecycle, it's also a pragmatic resource to have in your HR toolkit." * Ashish Sinha Korn Ferry Head of People Analytics, AI & Strategy EMEA Practice Leader *"AI is transforming the world of work and our personal lives. With a people-centric approach, Bernard Marr demystifies data driven AI enabled HR with context, thought provoking insights and examples of AI at the time this book was written. We all have a role to play when it comes to this rapidly evolving space as the output of AI will be a reflection of our culture and values. Staying on top of leading practices, lessons learned, emerging regulations and standards is critical so we can unlock AI's potential and value add to the business, our customers and employees while minimizing risk. This book sets the foundation so we can do just that!" * Terilyn Juarez Monroe, Terilyn Juarez Monroe, Chief People Officer *"Data-Driven HR is an indispensable resource for Career Services professionals looking to equip their students with cutting-edge strategies in today's competitive job market. This comprehensive book offers invaluable insights into recruitment and candidate selection, employer branding, pinpointing the most effective recruitment channels, and harnessing AI-enhanced automation to identify and assess the best candidates for businesses. It's a game-changer for career advisors committed to empowering their students with the knowledge and skills needed to excel in the evolving world of talent acquisition and HR." * Dr. Amber Wigmore Álvarez, Associate Professor, IE Business School and IE University *Table of Contents Chapter - 00: Preface; Section - ONE: Data, Analytics and AI in HR; Chapter - 01: How data and AI are transforming HR; Chapter - 02: How data and AI have come to revolutionise HR; Chapter - 03: The Data, Analytics and AI tools available to HR; Section - TWO: Data-Driven and AI-enabled HR in Practice; Chapter - 04: Better HR insights and decision-making; Chapter - 05: Recruitment and candidate selection; Chapter - 06: Employee Onboarding; Chapter - 07: Performance Monitoring and Management; Chapter - 08: Employee Training and Development; Chapter - 09: Performance monitoring and management; Chapter - 10: Identify the use cases; Chapter - 11: Building skills and aligning culture; Section - THREE: Making data-driven and AI enabled HR happen; Chapter - 12: Identifying the use cases for your organization; Chapter - 13: The future of HR

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Book SynopsisJames Crask is Managing Director of Strategic Risk Consulting for Marsh, working with clients to deliver resilience and business continuity solutions. He also chairs the International Standards Committee responsible for all global Business Continuity and Organisational Resilience ISO Standards, including ISO 22301:2019. He previously worked for PwC where he was responsible for building the UK firm's business resilience advisory services and has held roles for the Nuclear Decommissioning Authority and for the BBC. He is based in London.

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Book SynopsisAshley Faus is Head of Lifecycle Marketing, Portfolio at Atlassian. Based in San Francisco, CA, her work has been featured in TIME, Forbes, Content Marketing Institute and The Journal of Brand Strategy. As a speaker she's shared insights with audiences at conferences including DigiMarCon, Digital Summit, INBOUND and MarketingProfs B2B Forum. She has been awarded as one of the Top 100 Product Marketing Mentors 2024, 50 Top B2B Marketing Influencers, Experts and Speakers to Follow 2022 and 2023 and 50 Marchitects to Follow 2022.

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Book SynopsisKate Mackie is a Partner and Global Integrated Go-To-Market Lead at EY. Based in Salisbury, UK she is a Fellow of the Chartered Institute of Marketing, an alumnus of the Institute for Real Growth and a member of the Marketing Society where she was nominated as Most Influential Marketer of the year 2023. With 20+ years' experience, she is regularly an awards panellist selecting best brands, awarding agency accolades and ensuring marketing excellence has B2B representation. She is an active mentor for entry level marketers and a guest lecturer at Cambridge Judge Business School.

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Book SynopsisSystemic Coaching and Constellations offers a refreshingly uncomplicated path into a potentially complex subject, demonstrating how to understand and manage intricate relationship systems as part of a powerful coaching agenda. This book provides a comprehensive introduction to the principles that sustain systems, how to map and explore them through constellations, as well as a step-by-step guide to integrating these principles and practices into coaching. Featuring a variety of case studies from around the world to illustrate different facilitation styles and approaches, it also contains practical exercises which can be used in a variety of contexts, including one-to-one coaching, group coaching, leadership development coaching and managing conflict in teams. This updated third edition of Systemic Coaching and Constellations contains a new chapter on systemic supervision, new material on team coaching, systemic questions and resourcing constellations as well as new and refreshed case studies and updates to wider research and thinking. Whether used in an initial selection meeting or to underpin all coaching conversations and interventions, it remains an indispensable resource for coaches of all levels of experience and in all remits looking to transform their practice, as well as for those studying coaching as part of a degree or coaching qualification.Trade Review"I was lucky enough to be coached by John Whittington at two critical times in my career. Helping me understand and find my place in the constellations around me from both an organizational and personal perspective allowed me to make critical decisions. As a result, I felt able to move forward with confidence, in a different direction to one I might have taken had I been loyal to old patterns. If you haven't already done so, I highly recommend you take up the invitation in this book to map your own system. John's clarity on the importance of respectful endings also has particular romance and I have used the learnings several times myself and with others, with resolving, positive impact. This is an invaluable book that is both a piece of thought leadership and a very practical guide." * Helen Hyde, Former Personnel Director, Waitrose, and Board Director, The John Lewis Partnership *"The fact that this book is now in its third edition is a testament to its value to coaches interested in systemic and embodied enquiry. John Whittington communicates with incisive simplicity the theory, methods and core practices of constellations, and helps make this powerful approach accessible and inviting . He also locates constellations within the broader panoply of systemic approaches to organizational coaching. I particularly welcome, in this edition, his greater focus on the centrality of belonging; of the origins of many patterns of relating taht come up at work, in our own family systems; and of the imperative of coaches doing our own inner work on 'self-as-instrument' of client outcomes. As an enriching companion-piece to support and explain experiential work with constellations, I highly recommend this book." * Ty Francis, PhD Coach, facilitator, filmmaker and author *"What I find particularly useful about this book is John Whittington's focus on the cycle of joining, belonging and leaving organizational systems. We spend so much energy as leaders, as members of organizational systems and as other kinds of professionals on the start. The recruitment, the incentives and the whole 'hoopla' of moving towards and into an organization. In fact, as John points out, it is attending respectfully to endings and leavings where both the dignity of the individual and the integrity of the field of the organizational system can be built and maintained. Since first working with this methodology some years ago I've continued to find the combination of the philosophy behind constellations and the very practical application of them in my development and the teams I lead very clarifying." * Sarah Weir, Chief Executive, Design Council, UK *"Working with constellations has impacted all aspects of my life. The process is visual and immediately actionable. Leading a creative business is about making things, being productive, constructive. For me this comes down to priorities, alignment of the system and allocation of time and energy - these are finite - and I have not experienced a more effective way to orient myself than this approach. The way I and my co-founders planned the business, went to market, talked with people, the way we executed. Everything became clearer and more aligned. Things changed at the level of the system. Ten years later and on another continent, the methodology described in this book is one that has resourced and clarified me, not just as a leader of an international business but as a human being." * Ben Wolstenholme, Founder and CEO, Madefire, San Francisco *"The simple, practical application of systemic constellations described in this book belies their hidden depths. They are immediately accessible while repaying much study and reflection; they are based on universal observable truths yet express the uniqueness of every human soul. With his gentle provocativeness, John Whittington engages us int his world of paradoxes, guides us through the jungle of uncertainty and delivers us safely into understanding. The genius of this book lies in John's ability to invite coaches and leaders from multiple contexts to see things differently. This third edition of a much-loved book charts the further development of John's thinking, confidence and voice. He is a thought-leader who is a delight to listen to and a joy to read." * Alison Hardingham, Coach, trainer, author and business psychologist *"I've recommended the previous editions of this book to many coaches I train because it's full of practical ways of working with the unspoken. This edition also goes further into the underlying thinking behind constellations which has some of its root in TA: acknowledging and working 'what is', transgenerational messages and loyalties, and co-created exchange systems with their out-of-awareness dynamics. I recommend this edition because it freshly emphasizes the importance of working with phenomenology, the human need to belong and organizational leaders' responsibility to take a systemic stance. It will be a benefit to all coaches who are curious about what clients will reveal to themselves when they are willing to work in the field of invisible dynamics, deeper than the social level of the coaching conversation." * Rosemary Napper, Coach, Training and Supervising Transactional Analyst *Table of Contents Chapter - 00: Acknowledgements; Section - PART ONE: Outside in, inside out; Chapter - 01: Outside in; Chapter - 02: Ingredients; Chapter - 03: Inside out; Section - PART TWO: Principles; Chapter - 04: Belonging; Chapter - 05: Conscience, guilt and innocence; Chapter - 06: The universal language of systems; Chapter - 07: The time is now; Section - PART THREE: Practices; Chapter - 08: Map making; Chapter - 09: Living maps; Section - PART FOUR: Tabletop to workshop; Chapter - 10: One to one: principles and practices in action; Chapter - 11: One to many: systemic team coaching; Chapter - 12: Sticky moments; Chapter - 13: Extending your practice: further practices and applications; Chapter - 14: Systemic supervision; Section - PART FIVE: Familiar themes; Chapter - 15: Human being; Chapter - 16: The F word; Chapter - 17: Appendix: Resources and further reading; Chapter - 18: Meet the team; Chapter - 19: Postscript: Outside in, inside out; Chapter - 20: FAQs: Answers to frequently asked questions; Chapter - 21: Index;

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Book SynopsisIn the new world of work, agility is a business imperative. Agile HR is a practical guide written specifically for people professionals on how the HR function can develop agile processes and practices that save time, boost performance and support overall business goals. From small tech start-ups or large traditional companies, organizations need to be fast, flexible and digitally empowered to succeed. However, too many companies are stuck with siloed, compliance-driven HR processes that work in opposition to the business rather than supporting it. This results in the view that HR is slow and out of touch. However, Agile HR shows that this doesn't need to be the case. Covering every aspect of the HR function from people processes, ways of working and HR services to organization design, operating models and HR teams, Agile HR is an essential guide for all HR practitioners wanting to make their HR practices agile and drive business performance but don't know where to start. As well as guidance on how to deal with resistance, manage a backlog and deal with constraints, there is also invaluable guidance on how HR can prioritize effectively and assess which activities to pursue, which to develop, which to rework and which to abandon in order to achieve continuous business improvement. Supported by case studies from organizations who have seen the benefits of an agile approach to HR including Sky Betting & Gaming and MUJI, this is critical reading for all HR professionals in organizations of any size needing to adopt fast, flexible and evolving agile approaches to effectively compete in the new world of work.Trade Review"Powerful and complete. Hellström and Dank are speakers for our times. HR in Silicon Valley, or SpaceX, is nothing like company policies from any textbook, or any book, until now. Finally, Hellström and Dank guide us through nurturing an ever-evolving, lightning quick business that can keep up with tech giants, global shifts, and the chain of firsts required to get us to Mars and beyond, address climate change, be the next Google, and establish equitable psychological safety in an exhilarating, uplifting, profitable place to work." * Joe Justice, Agile Business Innovator *"Introducing scientific thinking when evolving our next-gen organizations, is a gain not only to HR, but to everyone touched by them. This is more than a book, this is a mindset leap." * Mattias Skarin, Enterprise Agile Coach, Crisp *"Dank and Hellström have distilled years of Agile HR knowledge and experience into one practical book. This is the toolkit every HR professional of the 21st century needs. I wish I had this book years ago." * Tracey Waters, Director of People Experience *"A great book by the pioneers of agile HR, Dank and Hellström! They were able to capture their passion in this book, and I am sure many readers will be eager to follow their guidance." * Tom Haak, Director, HR Trend Institute *"Agile HR takes you from the sticky status quo to the future of work. It's a full toolkit, that's pleasantly practical, relatable and relevant. This is a must-read for anyone who is passionate about HR." * Arne-Christian van der Tang, Chief Human Resources Officer, TomTom *"To see this book in print brings me more joy than I can fully express. The Agile HR movement has been growing organically for some years now and the more HR professionals and organizations can get onboard and inspired by this way of working, the more successful businesses will become. This is the book anyone curious about the Agile philosophy needs to read. It's also for anyone that's already taken a leap of faith to leave behind old hierarchical and traditional business approaches for something more effective, by providing inspiration on how to create a culture where the Agile mindset is lived and breathed by all. Once you start on an Agile journey you never go back." * Nebel Crowhurst, People & Culture Director and early Agile HR Adopter *"This book may become the foundational text for Agile in HR. It provides solid advice all the way through, accurate on Agile and HR, and easy to approach without prior experience in Agile. And while becoming an expert takes time and practice, this book will ease the process a lot, by connecting the dots to a coherent whole." * Petri Heiramo, Certified Scrum Trainer, Agile Enterprise Coach *"Never has the HR profession had such an opportunity to transform our workplaces and this is an essential read for anyone who has been looking for a better, more human way than traditional, legacy approaches. Natal and Riina provide inspiration along with practical tools and techniques to give everyone the confidence to take the next step on their Agile HR adventure!" * Charlotte Goulding, Director of People at Infinity Works *"This book should be mandatory reading for all HR professionals. Written by true experts in Agile who know exactly how to explain key concepts and facts in a way that makes them easy to apply in a commercial environment, this book will elevate your HR practice and will turn you into a raving fan of Agile HR. This book is a true game changer!" * Karen Beaven, Director - PXI, The Creative HR Agency *"This book brings the best of Scrum into People Operations." * Jeff Sutherland,Founder and Chairman, Scrum, Inc *Table of Contents Chapter - 01: Introduction; Section - ONE: An introduction to the Agile Mindset; Section - 02: Why Agile?; Chapter - 03: The Agile Mindset; Chapter - 04: Design thinking for Agile Teams; Chapter - 05: Agile ways of working; Chapter - 06: Scrum & Kanban; Section - TWO: Agile for HR Toolkit; Chapter - 07: Introduction; Chapter - 08: Agile for HR Toolkit: Value and Prioritisation; Chapter - 09: Agile for HR Toolkit: Co-creation; Chapter - 10: Agile for HR Toolkit: Agile Teams & Operational Models in HR; Chapter - 11: Agile for HR Toolkit: Thinking Like a Scientist; Chapter - 12: Agile for HR Toolkit: Continuous Improvement; Section - THREE: HR for Agile; Chapter - 13: Introduction; Chapter - 14: Co-creating the Agile Vision; Chapter - 15: Agile Organisational Design; Chapter - 16: HR’s role in Agile Transformation; Chapter - 17: Agile HR Products and Services; Section - FOUR: Conclusion; Chapter - 18: Conclusion

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Book SynopsisDISTINGUISHED FAVORITE: Independent Press Awards 2021 - Career SHORTLISTED: Business Book Awards 2021 - Business Self-Development Studies show that a massive 70% of people feel like an imposter at some point in their professional life. Brand guru and former Chair of Interbrand, Rita Clifton, shares how she learnt to work with her imposter self rather than hide from it in order to succeed in her career. Imposter syndrome can cause a constant fear of being found out that you aren't 'good enough' or called out for being a 'fraud'. It impacts people in different ways and can be debilitating and negatively affect relationships, personal life and careers. So what can you do about it? Love Your Imposter shows you how to take on your imposter self and use it as a driver to come out stronger. Using practical down-to-earth advice based on her experiences, Rita Clifton, tackles the myth that you need to 'fake it until you make it', highlights why authenticity can be your biggest weapon and skilfully makes the case for business being more humane.Trade Review"Imposter syndrome is something that so many of us feel, and Rita brings her warm, funny and wise commentary to unpacking the issue and reminding us that we can overcome it, and that we are all human." * Hillary Rodham Clinton *"A warm, wise and wonderful leadership manual, full of fun and humanity." * Dame Cilla Snowball CBE, Chair, Women’s Business Council and Governor of Wellcome Trust *"Rita Clifton has always been a great champion for helping people be their best selves, professionally and personally, and this book helps that cause in a fabulously human way. She is funny, insightful, practical and inspiring" * Nicola Mendelsohn CBE, VP EMEA, Facebook *"Most people have felt like an imposter at some point in their career but it takes a modern 21st century leader like Rita Clifton to put it into a book and have you embrace this emotion of vulnerability." * Kanya King CBE, Founder of MOBO Awards *"Do you have a voice in your head telling you you're not good enough? Yes? Join the Imposter Syndrome Club! Women's inequality in the workplace is costing the economy trillions of pounds a year. Much could be solved by replacing that voice with the voice of Rita Clifton instead. This jargon busting, business icon and brand guru will get inside your brain and give you the tools you need to get to the top and most importantly know you deserve to be there." * Kathryn Parsons MBE, CEO & Co-founder Decoded *"Rita Clifton, as anyone who has ever heard her speak knows, is warm, witty, wise and wonderfully inspiring, and her new book is all of those things too. Reading this book makes you feel like you are in the room with her, with Rita as your own personal mentor as you navigate your life and career. Her advice to people going to speak in public at a gathering of any size is 'Show up as a human' and nowhere is Rita more human than in this book." * Professor Heather McGregor, CBE (Mrs Moneypenny), Executive Dean, Edinburgh Business School, Heriot-Watt University *"Finally - someone tackling the imposter syndrome head-on! Enough talking about the fact we have it - at last a book that actually deals with it! If I could have her beside me throughout my own business journey I would. Relatable, funny, down to earth and a woman who's been there, done it and knows what she is talking about. A must-read for every woman across the country." * Holly Tucker MBE, Founder, notonthehighstreet.com *"Love Your Imposter is a brilliant book and it couldn't have come a better time. We are seeing a human revolution where professional and personal boundaries are blurred especially for women. This book gives us inspirational yet practical tips on how to navigate this new world. Rita Clifton writes with refreshing honesty about her career and beginnings and explores concepts such as strength in vulnerability, communication and ways we can all be more empathic to ourselves. I loved it!" * Belinda Parmar OBE, The Empathy Business *Table of Contents Chapter - 00: Introduction; Chapter - 01: Clueless – On my own imposter backstory; Chapter - 02: Groundwork – On early lessons in working life, including a bit of personal branding; Chapter - 03: Hairy moments and happier outcomes – On the strangely positive power of mortification; Chapter - 04: Magic numbers and difficult statistics – On why no numbers = no boardroom; Chapter - 05: Money talks – On learning the language called Finance; Chapter - 06: Why you don’t have to fake it to make it – On how to be your (best) self… most of the time; Chapter - 07: Voices off – On how anyone can learn to be a good communicator. Honestly; Chapter - 08: Extending skills and expanding life – On how to add some good strings to your professional life – and an honest take on personal stuff; Chapter - 09: Women rule OK – On how to ‘do leading’ in a way that suits you… and helps others; Chapter - 10: Nice guys don’t finish last – On why the business and wider world really needs niceness to work; Chapter - 11: You and the future of business – On why the business world really needs… YOU. All of you, flaws and all; Chapter - 12: Epilogue – Back to real life…

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Book SynopsisWhile technology and geopolitical forces change the face of business today, the patterns and challenges of organizing humans to work together across organization, culture, language and time zone boundaries remain. To face these challenges, all organizations need to be agile, networked and scalable. Networked, Scaled, and Agile reveals how to shape organizations that will enable people to make faster and better decisions in a more complex world. By outlining the tension between the need for agility/differentiation and scale/integration, the book offers a new way to think about this debate using the models of the Tower (vertical integration) and the Square (horizontal integration). It addresses the role of the leadership team and how the organization design process can build C-suite leaders and successors. Each chapter concludes with a series of reflection questions for leaders as well as a summary of key concepts and tips. Including case studies from global organizations, Networked, Scaled, and Agile reveals how organization design can address three of the biggest business challenges organizations face today: how to build a new capability across the entire enterprise; how to make the entire organization more customer-centric; and how to allow for faster innovation.Trade Review"Kates, Kesler and DiMartino have created something special. Their framework resists fads in favor of examining the core trade-offs in a business, its environment and through its lifecycle. I believe the concepts herein will survive the test of time." * Gary Guthart, CEO, Intuitive Surgical *"The team at Kates Kesler has an innate feel for how sound organizational design acts as the accelerator for sustainable growth. If you are an executive who is asked to lead a transformation or find a path for growth in these dynamic times, this book will prove invaluable." * Andre Martin, Vice President PeopleDev, Google *"Organization design is not just for the big company. The Kates Kesler methodology positioned Zwift for explosive growth. We've been able to scale efficiently and make smart decisions about linking innovation to our core business." * Eric Min, Founder and CEO, Zwift *"As part of our journey to transform VF's brand portfolio for the future, we partnered with the Kates Kesler team to reimagine our business operating model. Their expertise established a strong foundation that has enabled our enterprise functions and brands to work more seamlessly and with greater agility, ultimately improving how we serve our consumers around the world." * Steve Rendle, Chairman, President and CEO, VF Corporation *"This book shows you how to design an organization to be both big and fast. The Kates Kesler methodology guided W.L. Gore in making key choices to evolve our structure and still maintain the essence of our unique culture." * Mary Tilley, Enterprise Business Transformation Leader, W.L. Gore and Associates, Inc. *"An insightful, compelling and pragmatic book which offers thoughtful solutions to the complex organizational challenges faced by businesses today." * Andrew Clarke, President, Mars Wrigley *"This book provides a timely and insightful lens for thoughtful discourse on designing organizations in our fast-changing landscape. Its focus on networks, scale and agility deeply resonate with our efforts in the Singapore Public Service to design the future of work, workplace and workforce in our agencies." * Ong Toon Hui, Dean and CEO, Civil Service College, Singapore *"Kates, Kesler and DiMartino build on well-tested theories of human behavior and large-scale systems to show how organization design frameworks apply to the new and challenging realities of today." * Charles Snow, Professor Emeritus, Penn State Smeal College of Business *"This is the perfect book for leaders who need to align their organization with the strategy, and who are searching for a comprehensive framework. Kates, Kesler and DiMartino discuss the design of the overall operating model, horizontal linkages as well as the vertical layers and roles in complex organizations. They also provide numerous practical examples of how we can design organization to achieve both agility and efficiency." * Nicolay Worren, Associate Professor, School of Economics and Business, Norwegian University of Life Sciences, Co-founder of Reconfig, Member of curatorial board, European Organization Design Forum *Table of Contents Chapter - 00: Introduction; Chapter - 01: The Central Design Problem; Chapter - 02: Operating Models; Chapter - 03: Organization Models; Chapter - 04: Vertical Organization - The Tower; Chapter - 05: Horizontal Organization - The Square; Chapter - 06: Leadership in the Tower and the Square; Chapter - 07: Design Challenge - Enterprise Capabilities; Chapter - 08: Design Challenge - Customer Solutions; Chapter - 09: Design Challenge - Faster Innovation; Chapter - 10: Conclusion

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Book SynopsisSarah Montano is Professor of Retail Marketing at University of Birmingham. She leads the modules 'Services and Retail Marketing' and 'International Marketing Strategy' for the MSc Marketing. She is the BBC's retail expert, writes for the BBC website and often appears on the BBC news and radio channels to talk about a range of retail subjects.

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Book SynopsisDr. Peter Stephenson is Lecturer in Leadership and Management at the University of Exeter Business School. Prior to commencing his academic career Peter had a career in a commerce and as an entrepreneur founding and successfully exiting two businesses. With a passion for the practical applicability of leadership Peter's research is centred around the perspective that leadership is a collective phenomenon. The influence of communicative processes, internal and external influences, power dynamics, and a nuanced consideration of ethics have all been a part of Peter's research to date. He is based in Exeter, UK.Dr. Richard Bolden is Professor of Leadership and Management and Director of Bristol Leadership and Change Centre at Bristol Business School, University of the West of England. His teaching and research explore the interface between individual and collective approaches to leadership and leadership development. He has published widely on topics including distributed, shared and systems leadership; leadership paradoxes and complexity; cross-cultural leadership; and leadership and change in healthcare and higher education. He is Associate Editor of the journal Leadership, Fellow of the International Leadership Association, Visiting Professor at the University of Pretoria and Senior Fellow of the Higher Education Academy. He is based in Bristol, UK.

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Book SynopsisBarnaby Mollett is a career coach, professional skills trainer and team leader experienced in supporting and engaging diverse groups of students, clients, and stakeholders in businesses and educational institutions. He's worked at a number of universities - the London School of Economics (LSE), University College London (UCL), and Imperial College London - following his own experience studying economics at the University of Cambridge - and is a Senior Fellow of AdvanceHE (SFHEA). Barnaby also works as a freelance career coach with clients globally, co-founded and chaired a national-level committee supporting career mentoring in higher education institutions, and has provided consultancy and insight to edtech and e-learning start-ups.

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Book SynopsisJonathan O'Brien is the CEO of Positive Purchasing Ltd, the international procurement and negotiation consultancy and training provider. With over 30 years of experience, he has helped global organizations increase their purchasing capability through training, education and working directly with practitioners and executive teams. He is also the host of The Procurement Show podcast. He is the author of Category Management in Purchasing, Negotiation for Procurement and Supply Chain Professionals, Supplier Relationship Management and The Buyer's Toolkit, all published by Kogan Page. He is based in Plymouth, UK.

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Book SynopsisErifili Gounari is CEO and Founder of The Z Link, a consultancy which advises leading organizations such as Deloitte, Hearst and Ikea on how they can improve their connection with Gen Z. She is widely recognized as a Gen Z thought leader, was listed in the 2023 class of Forbes 30 under 30 and sits on the Advisory Board of Youthful Cities. She is based in London, UK.

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a huge range and FREE tracked UK delivery on ALL orders.

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Book SynopsisAndrew Hough is Lecturer in Sales Leadership and Performance at Cranfield School of Management, UK and is founder of the Association of Professional Sales.Richard Vincent is Visiting Fellow, Cranfield School of Management, UK and is a founding Fellow of the Association of Professional Sales.Richard Brooks is Visiting Fellow at Cranfield School of Management, UK, and CMO at a high-growth US company.

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Book SynopsisLeila Fataar is a globally renowned brand-builder and leader in delivering cultural relevance for some of the world's biggest brands, previously of Diageo and Adidas before founding her own agency Platform13. Based in London, UK, she has experience across lifestyle, FMCG and sportswear companies at both big brands and boutique agencies. A regular keynote speaker at international conferences and a thought leader, she imparts a vision for branding that is as socially conscious as it is commercially successful.

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a huge range and FREE tracked UK delivery on ALL orders.

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Book SynopsisStephen Sidebottom has served as Chair of the Institute of Risk Management since 2021. He is the Immediate Past Master of the Company of Human Resources Professionals and works as a leadership coach. He has served in senior leadership and executive roles in HR, risk and operations across finance, energy, education and the public sector. He is based in London, UK.

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Book SynopsisJessica Gillingham is the Founder and CEO of Abode Worldwide, a global public relations agency that partners with technology brands and enterprise operators across hospitality and lodging to transform the industry for the future. She is an advisor for Vitur Summit, The Shortyz and the Skift Short Term Rental Summit, and has written for Hospitality Technology and International Hospitality Media. Jessica Gillingham is based in Bath, UK.

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a huge range and FREE tracked UK delivery on ALL orders.

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Book SynopsisMark Tungate is a British journalist based in Paris. He is the author of six books about branding and marketing including Adland and The Escape Industry, both published by Kogan Page. His articles have appeared in publications ranging from Campaign and Advertising Age to the Financial Times. He also has a weekly column in the French marketing journal Strategies. Alongside his writing, he heads the jury of the Epica Awards.Trade Review"Useful nuggets" * Financial Times *"Tungate's absorbing and thoroughly entertaining book examines the new rules of the global fashion industry...An impressive and authoritative overview." * AdBrands *"An essential primer for anyone wanting to make it big in the fashion biz" * Nicholas Coleridge, Managing Director, Condé Nast *Table of Contents Chapter - 00: Introduction; Chapter - 01: A history of seduction; Chapter - 02: Fashioning an identity; Chapter - 03: When haute couture meets high street; Chapter - 04: The designer as brand; Chapter - 05: The store is the star; Chapter - 06: Anatomy of a trend; Chapter - 07: The image-makers; Chapter - 08: They shoot dresses, don't they?; Chapter - 09: This year's model; Chapter - 10: Celebrity sells; Chapter - 11: Press to impress; Chapter - 12: The collections; Chapter - 13: Accessorize all areas; Chapter - 14: Retro brands retooled; Chapter - 15: Targeted male; Chapter - 16: Urban athletes; Chapter - 17: Virtually dressed; Chapter - 18: Rise of the bloggers; Chapter - 19: The faking game; Chapter - 20: Trendy toddlers; Chapter - 21: Style goes back to the future; Chapter - 22: Behind the seams

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Book SynopsisLiz Hall is an award-winning journalist and coach. She is the editor and co-owner of Coaching at Work magazine. Her accolades include the Periodical Training Association's Journalist of the Year Award and the Association for Coaching's Award for Impacting (Leadership/External Focus) Service to the Wider Community for 2010-11. She has written and worked for publications including The Guardian, the Financial Times, The Observer, People Management, Personnel Today and Training Magazine. She is also the author of The Employer's Guide to Screening Employees and The Employer's Guide to Monitoring Employees.Trade Review"This book could change your coaching practice very much for the better. More importantly, it could actually change your life." * Michael Chaskalson, mindfulness trainer and coach, author of The Mindful Workplace *"Liz has integrated three fields; coaching, health and resilience, and mindfulness to reveal a technique for helping others (and ourselves) pursue dreams and shared visions. These are the practices that will also transform teams, organizations and communities." * Professor Richard Boyatzis, Case Western Reserve University *Table of Contents Chapter - 00: Introduction; Section - ONE: Overview; Chapter - 01: Definitions, origins and relevance to coaching; Chapter - 02: A brief history of mindfulness; Chapter - 03: The impact of mindfulness; Section - TWO: Fundamental principles; Chapter - 04: Presence; Chapter - 05: Curiosity, enquiry and non-judgement; Chapter - 06: Attunement and resonance; Chapter - 07: Compassion; Chapter - 08: Being and doing; Section - THREE: Working with mindfulness in coaching and mentoring; Chapter - 09: Developing, supporting and nurturing the coach; Chapter - 10: Introducing mindfulness to clients; Chapter - 11: The FEEL model; Chapter - 12: Stress, anxiety, depression and work–life balance; Chapter - 13: Resilience, happiness and wellbeing; Chapter - 14: Uncertainty, change, complexity and interconnectedness; Chapter - 15: Working with leaders; Chapter - 16: Ethics; Chapter - 17: Working with emotions; Chapter - 18: Creativity; Chapter - 19: Mindfulness and other approaches; Section - FOUR: The future; Chapter - 20: The Mindfulness in Coaching survey; Chapter - 21: The future is mindful

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Book SynopsisJonathan Passmore is a chartered occupational psychologist, an accredited AC coach, a coaching supervisor and fellow of the CIPD. He is the author of several books and editor of Excellence in Coaching, Psychometrics in Coaching, Diversity in Coaching, Leadership Coaching and most recently, Mastery in Coaching, all published by Kogan Page with the Association for Coaching.Trade Review"Whether you are a coach, a leader or the representative of an organization, please don't read this book, use it! Diversity in Coaching can make a positive difference for your organization, you co-workers and yourself." * Marshall Goldsmith *"The book provides useful information for any organisation with a culturally diverse workforce... But Diversity for Coaching goes beyond the international differences; it also looks at gender and age issues." * Works Management *"As coaching becomes increasingly cross-discipline, cross-gender and cross-cultural, coaches need to develop a strong awareness of where and how their own assumptions about clients may affect the quality and outcomes of the coaching relationship. This book provides prespectives from a wide range of cultures and traditions, and in doing so reflects the diversity of coaching itself." -- Professor David Clutterbuck, Clutterbuck Associates * Professor David Clutterbuck, Clutterbuck Associates *"Longitudes and latitudes converge as together we unravel the conundrum of coaching global talent...Diversity in Coaching is a must-read. In sighful case studies, reflective yet pragmatic approaches gifted to the reader. I will be packing it for my next plane journey." -- Angela ryan, Group HR Director Asia Pacifica, GroupM (WPP plc) * Angela Ryan, Group HR Director Asia Pacifica, GroupM (WPP plc) *"This is a great step forward in the advancement of global coaching practices and will be of benefit not just to professional coaches. but managers who seek to develop a global coaching culture in their organizations." -- Dee Dutta, former Global CMO, Sony Ericsson * Dee Dutta, former Global CMO, Sony Ericsson *"they do a sterling job in making coaches culturally and religiously aware when operating in different territories. It's a useful country-by-country guide, and there are differences when it comes to coaching." -- Human Resources * Human Resources *Table of Contents Chapter - 01: Cross-cultural and diversity coaching – Jonathan Passmore and Ho Law; Section - ONE: International perspectives; Chapter - 02: Coaching in Europe – Katherine Tulpa and Frank Bresser; Chapter - 03: Coaching in North America – Robert J Lee and Mary Wayne Bush; Chapter - 04: Coaching in Australasia – Jodie Anagnos; Section - TWO: Developing coaching practices across the globe; Chapter - 05: Coaching in South Africa – Craig O’Flaherty and Janine Everson; Chapter - 06: Coaching in Brazil – Villela da Matta and Flora Victoria; Chapter - 07: Coaching in China – Catherine Ng; Chapter - 08: Coaching in the Middle East – Tom Palmer and Val J Arnold; Chapter - 09: Coaching in India – Yogesh Sood; Chapter - 10: Coaching in Russia – Julia Choukhno; Chapter - 11: Coaching in Japan – Takashi Tanaka; Chapter - 12: Coaching in Central America – Geoffrey Abbott and Carlos Romero; Section - THREE: Coaching difference; Chapter - 13: Coaching with men: alpha males – Eddie Erlandson; Chapter - 14: Coaching with women – Kate Ludeman; Chapter - 15: Coaching people through life transitions – Bob Garvey; Chapter - 16: Coaching disabled people – Lynn Cox; Chapter - 17: Coaching gay and lesbian clients – Shane Warren; Chapter - 18: Coaching and mental health – Dr Jen Nash

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Book SynopsisTony Wall is a senior lecturer and international consultant at the University of Chester's Centre for Work Related Studies, facilitates leadership development through coaching, action learning and neuro-linguistic programming (NLP).John Knights is a co-founder and chairman of LeaderShape, is an experienced coach, mentor and facilitator of senior executives, teams and peer groups. He is an expert in Emotional Intelligence and a thought leader in 'Transpersonal Leadership' and the relationship between neuroscience and leadership. John developed LEIPA and 8ICOL, some of the most sophisticated 360 degree leadership assessments ever developed.Trade Review"This book brings together some of the best thinking, case studies and ideas that help us all better understand and develop leaders for the future." * Peter Cheese, CEO – CIPD (Chartered Institute of Personal Development). *"A thoroughly modern take on judging leaders, reflecting a world in which "knowledge is increasingly available to everyone." ... An engrossing guide for leaders or the HR directors empowering them, with some excellent analytical digressions on storytelling, coaching and diagnosing." * People Management *"A "child in their favorite toy store".......that is how this book will make any inquisitive HR Executive or Business Leader feel, when they delve into the rich insights, learnings and opportunities this book provides! For any "self-aware, development-hungry leader" who strives to be successful, this provides both immediate and long term direction on how to excel as a business and a leader whilst encouraging us to become an exceptional role model for future generations." * Peter Collyer, Senior Vice President, Global Human Resources, Claire's Stores, Inc. *"Tomorrow's Leadership will face far greater challenges than today's privileged generation.We need to be developing tomorrow's leadership now and this book provides many tools, approaches and case studies that can help us with that urgent task." * Professor Peter Hawkins, Henley Business School, author of "Leadership Team Coaching". *"Without leadership, organizations (and nations) perish; this is why this book is so timely, and important. Full of interesting research, practical examples, and insightful advice.An excellent contemporary resource for developing leadership talents; invaluable at both an individual and organizational level." * Dr Barry Z. Posner, Accolti Professor of Leadership, Santa Clara University and co-author of The Leadership Challenge, selected as one of the top ten leadership books of all time *"A timely and insightful treatise on a subject of central importance to every organization today. Essential learning for all professionals engaged in leadership and talent development." * Shubhro Sen, Director, TATA Management Training Centre *"Strongly recommended for managers and leaders" * Robert Ryan, Chartered Management Institute *Table of Contents Chapter - 01: Introduction – Tony Wall; Chapter - 02: Twenty-first century needs transpersonal leaders with emotional intelligence – John Knights; Chapter - 03: Recurring leadership development needs: findings from research – Etukudo Odungide and John Knights; Chapter - 04: Blind spots and hidden strengths: findings from research – Etukudo Odungide and John Knights; Chapter - 05: Transpersonal leadership journeys and assessment (LEIPA® and 8ICOL®) – John Knights; Chapter - 06: Feeding (back and) forwards for talent development – Tony Wall and Danielle Grant; Chapter - 07: Coaching for talent development – Danielle Grant; Chapter - 08: Workplace projects for talent development – Tony Wall and Denise Meakin; Chapter - 09: Director peer groups for team talent development – Chris Gulliver; Chapter - 10: Storytelling for talent development – Lisa Rossetti; Chapter - 11: Improving results through measuring ‘return on investment’ – Philip E Sweet

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Book SynopsisPeter Cheverton is Director of Insight Marketing & People, now established as the leading international training and consultancy firm in KAM implementation, working in more than thirty countries including Australia, Austria, Belgium, Brazil, Canada, China, Denmark, France, Germany, Holland, Hong Kong, India, Italy, Korea, Malaysia, Mexico, Poland, Singapore, South Africa, Sweden, Switzerland, Taiwan, the United Kingdom and the United States, with a client list that includes some of the world's major blue chip companies. He is also the author of Understanding the Professional Buyer and Global Account Management (both published by Kogan Page).Trade Review"A combination of clarity, enthusiasm and common sense... reading this is a rewarding experience." * Professor Malcolm McDonald, Emeritus Professor, Cranfield School of Management *"Will help any business focus their sales activities where they matter... this is the essential guide to global best practice." * Winning Business *"For those who are embarking on key account management from a major project perspective then this is a good introduction....it has good information and guidance on how to select your key accounts and the overall key account management process." * "Getting to Grips with Key Account Management" Kim Tasso's Blog *"A good overview of analytical tools, sound advice on strategy, timely warnings and software and planning tools. We highly recommend this book to anyone with an interest in key corporate sales." * getAbstract, Inc. *"Presents a planning methodology for identifying, obtaining, retaining, and developing key customers." * Journal of Economic Literature *Table of Contents Section - ONE: Definitions and purpose; Chapter - 01: The key account approach; Chapter - 02: Why Key Account Management?; Chapter - 03: The spectrum of KAM ambition; Chapter - 04: What is a key account?; Chapter - 05: What is Key Account Management?; Section - TWO: Analysis: opportunity and value; Chapter - 06: Knowing the market, knowing your value; Chapter - 07: Knowing the people, knowing your value; Section - THREE: Relationship management; Chapter - 08: From ‘bow-ties’ to ‘diamonds’; Chapter - 09: Decision mapping and contact strategies; Chapter - 10: The good, the bad, the sad and the ugly; Section - FOUR: Achieving key supplier status; Chapter - 11: The purchasing revolution; Chapter - 12: Supply chain management: seeking value; Chapter - 13: Purchasing organization: rationalization and centralization; Chapter - 14: Supplier positioning: managing suppliers; Section - FIVE: Achieving strategic supplier status; Chapter - 15: Being of strategic value; Chapter - 16: How do they plan to grow?; Chapter - 17: How do they aim to win?; Chapter - 18: What drives them?; Chapter - 19: A shared future?; Section - SIX: The value proposition; Chapter - 20: The customer’s total business experience; Chapter - 21: The customer’s activity cycle; Chapter - 22: Measuring the value – securing the reward; Chapter - 23: Making the proposal; Section - SEVEN: Planning and joint planning; Chapter - 24: The key account plan; Chapter - 25: Joint planning; Section - EIGHT: Targeting; Chapter - 26: Customer classification; Chapter - 27: Customer distinction; Chapter - 28: Global Account Management; Section - NINE: Making it happen; Chapter - 29: Sins and requirements; Chapter - 30: Leadership and organization; Chapter - 31: Skills, attitudes and behaviours; Chapter - 32: The role of information technology; Chapter - 33: Measuring customer profitability; Chapter - 34: The implementation plan; Chapter - 35: Training and further help

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