Kogan Page

Kogan Page

Kogan Page is an award winning publisher of Business, Finance & Law books from global experts, academics and professionals.

Key genres include business strategy, management and management techniques and artificial intelligence

Best known titles include Steven Van Belleghem’s Customer Passion, AI Strategies For Teams and Superskills again focussing on how best to manage & cope with AI technologies.

Key authors include the prolific HR expert Michael Armstong How To Manage People Fast and Alan Barker who has published many titles on professional skills such as Speak Up, Stand Out. Whilst Matt Haig is better known as a fiction author he was previously a respected author on all elements of branding with Brand Success and Brand Failures being highlights.

1792 products


  • The Apology Impulse

    Kogan Page Ltd The Apology Impulse

    5 in stock

    Book SynopsisSir Cary Cooper, CBE, is the 50th Anniversary Professor of Organizational Psychology and Health at the ALLIANCE Manchester Business School. He holds the office of president of the CIPD, the British Academy of Management, RELATE and Institute of Welfare.Sean O'Meara is the founder and MD of Essential Content, a specialist content and PR agency. He's worked with leading organizations including The Co-Op Bank and the BBC.Table of Contents Chapter - 01: Introduction; Chapter - 02: Who’s been apologizing and what are they sorry about?; Chapter - 03: The six reasons organizations apologize and the one reason they won’t; Chapter - 04: Culture, values and consumer expectations; Chapter - 05: The definitive modern apology and why everyone ignored it; Chapter - 06: If everyone’s sorry, nobody is sorry; Chapter - 07: How the experts apologize without saying sorry; Chapter - 08: Schrödinger’s apology, grammatical deflections and evasions; Chapter - 09: Crisis fatigue and the case for rationing apologies; Chapter - 10: It’s not about you; Chapter - 11: Keep trying; Chapter - 12: ‘Forced to apologize’?; Chapter - 13: ‘We got it wrong’; Chapter - 14: Self-service apologies; Chapter - 15: Optics anxiety and apologizing for how things look; Chapter - 16: The true cost of corporate atonement; Chapter - 17: The economics of saying sorry:; Chapter - 18: Crisis communications and the potential for mischief; Chapter - 19: Apology laundering; Chapter - 20: Apologizing on behalf of others; Chapter - 21: £1 million in sales in four days; Chapter - 22: Don’t mistake kindness for weakness; Chapter - 23: Conclusion;

    5 in stock

    £17.99

  • Platform Strategy

    Kogan Page Ltd Platform Strategy

    Book SynopsisDr Tero Ojanperä is a world-renowned technology business leader. The co-founder of Silo AI, one of Europe's largest private AI labs, he is an investor and venture capitalist. Fast Company crowned him the seventh most creative person in business and he is a Young Global Leader with the World Economic Forum. He lives in Helsinki, Finland. Prof Timo O. Vuori is a strategy consultant and professor at Aalto University, a Financial Times top 40 business school. Timo helps companies formulate and execute strategies, helping them transform into intelligent platforms. He lives in Helsinki, Finland.Trade Review"Ojanperä and Vuori's Platform Strategy is a unique book. It combines Ojanperä's hands-on experience of a senior executive grappling with the opportunities and threats of platform dynamics and Vuori's path-breaking work on the impact of affect and emotions on senior team action. As a result, Platform Strategy is an amazingly helpful book linking platforms and AI to an incumbent firm's shift in strategy and, in turn, organizational transformation. The uniqueness of this book is that it provides research-based and experience-based insights to help senior executives both think and feel their way through platform strategies. This book belongs on leaders' desks as well as academics' desks." * Michael Tushman, Professor, Harvard Business School and author of Lead And Disrupt, Winning Through Innovation And Navigating Change: How CEOs, Top Teams, And Boards Steer Transformation *"Creating a platform business and adopting AI are fundamental challenges for many organizations today. Ojanperä and Vuori build on their senior executive experience and top-tier research to provide a step-by-step guide for transforming your business. You learn how to manage both the hard business challenges and the softer human forces that determine whether you will succeed or fail." * Laura Huang, Professor, Harvard Business School and author of Edge: Turning Adversity Into Advantage *"This book provides a comprehensive and cutting edge set of insights on how to succeed in deploying value-creating platforms, relying on state-of-the-art technologies such as AI and machine learning. It provides many practical step-by-step frameworks for executives to plan their implementation of platform-based offerings. One of the book's more distinctive values is that it combines both hard and soft considerations. The authors provide many useful insights related to hard aspects such as strategies, organizational structures and systems, and software technologies such as application programming interfaces (APIs). And they deftly combine these hard aspects with soft behavioural factors such as emotional energy, human creative thinking and responsible control over AI." * Quy Huy, Professor of Strategy, INSEAD *"Platform business models together with AI create a new competitive advantage and superior value for customers. A clear and practical guide on how to build an Intelligent Platform with your team and external stakeholders." * Henrik Ehrnrooth, CEO, KONE *"This book provides hands-on guidance on how platform strategies, combined with the forces of data and AI, will create a competitive edge for companies regardless of industry. The authors' combination of research and in-depth experience provides leaders with the sense of urgency needed to be a winner in the future. Regardless of sector, companies will need the confidence to cooperate in smart and open eco-systems and thereby create greater outcomes together with partners. I especially appreciated the human-centric view on leadership and organizational impact to simplify governance and speed up the transformation for the benefits of customers, employees and society at large. Read it!" * Lundstedt Martin, CEO, Volvo Group *"AI and platforms are common denominators for winning strategies in the future. Ojanperä and Vuori show how you can transform your business with lessons learned from the best companies in the world." * John Lindfors, Managing Partner, DST Global *"As C-Level executives or non-executive directors of technology companies, we all strive to stay current with the technologies that underpin the power and appeal of platforms and AI. The bigger challenge however is to distill this down to a set of practical priorities that are executable and scalable across distributed workforces. The authors explain in a practical way how to get started with building an intelligent platform to transform your business. But even more importantly, you will learn what you can do as a leader to drive change and help your team, colleagues, and external stakeholders succeed in an ever-increasing competitive world." * Rick Simonson, Managing Partner, Specie Mesa LLC and Former CFO, Sabre Corporation and Nokia *"This book brilliantly ties together the essential components needed for transforming your business using AI, platform thinking, and human creativity." * Mårten Mickos, CEO, Hacker One, Former CEO, MYSQL and Senior Vice President, HR and Sun Microsystem *"To build a successful platform and business takes actions in the right sequence to truly benefit and delight your customers and business partners. The seven steps Ojanperä and Vuori outline provide a travel guide for this journey. Starting with energy, create value with focus, and ultimately multiply the benefits by creating the unexpected." * Christian Von Reventlow, CTO or Myrepublic and Former Chief Product Officer, Telstra and Detsche Telekom *"AI and platforms drive digital transformation touching every industry segment. Opportunities to disrupt or be disrupted abound. In between the two extremes, components for sustainable competitive advantages are available for the fastest movers. Platform Strategy provides a straightforward seven-step program on how executives build and execute a strategy for the AI and platform era. Its unique approach builds on extensive research, numerous case studies, and practical guidance - a must-read book for leaders." * Risto Siilasmaa, Chairman, F-Secure Corporation and Former Chairman, Nokia *Table of Contents Chapter - 00: Introduction - Intelligent platforms are winning; Chapter - 01: Turn fear into energy; Chapter - 02: Remove friction; Chapter - 03: Focus your actions to create fans; Chapter - 04: Create a learning loop; Chapter - 05: Open up with an algorithmic handshake; Chapter - 06: Create the unexpected; Chapter - 07: Organize around AI; Chapter - 08: References

    £29.99

  • Mavericks

    Kogan Page Ltd Mavericks

    Book SynopsisDavid Lewis is a guest lecturer at London Business School and Hult International Business School. A global business consultant, cited on the Thinkers50 Radar of top global management thinkers, he is based in London, UK.Dr Jules Goddard is a Fellow of London Business School. He has written extensively on strategy and leadership and his corporate clients include Orange, Tata, Danone, Toshiba, and Rolls-Royce. He is based in London, UK.Tamryn Batcheller-Adams is a psychologist and leadership development consultant who has worked with leaders in over 20 countries. She is based in Cape Town, South Africa.Trade Review"Mavericks drive progress and the world needs many more - this book shows why." * Sir James Dyson *"I love everything about this book. The world needs more Mavericks!" * Julia Hobsbawm, Founder, Editorial Intelligence *"Release your inner Maverick - this ground-breaking book gives everyone a manual for how to make a difference at work and in society." * James Purnell, President and Vice-Chancellor, University of the Arts London *"Mavericks is a very different take on the type of leadership we need if we are going to tackle the monumental challenges we face. It is one I recognize and heartily endorse. The book is a refreshing, exhilarating read whether you want to use it for personal inspiration or to assess the world in which you operate on a day-to-day basis. It is also practical and gives you the tools to nurture your own inner Maverick, or those of the people around you." * Gary Lubner, CEO, Belron International *"Reading this delightful and incisive book, I recalled a line Henry David Thoreau wrote in Walden: "If a man does not keep pace with his companions, perhaps it is because he hears a different drummer. Let him step to the music which he hears, however measured or far away." All of us are capable of being Mavericks - those who see a gap between what is and what could be. The five characteristics of Mavericks herein are profound, a guiding light you can refer to over and over to avoid fatalism. By fusing all five of these traits, you will transform into an effective rebel with a cause, contributing to a flourishing life for all." * Ronald J Baker, Host, The Soul of Enterprise Podcast, Founder, Verasage Institute and Bestselling author of 'Implementing Value Pricing' *"Mavericks is an optimistic book about how we can do better. When something is wrong and we don't stand up for improvement, we fail ourselves and everyone. This book shows how Maverick leaders who are "normal" people (like us) use their belief, determination and courage to ameliorate the world; it also discusses creating an environment for such change. Much needed right now; no other book challenges us like this, for the good of all." * Diana Ambache, Founder, Ambache Charitable Trust and pioneer of The Revival of Classical Music by Women *"This book is truly liberating! Armed with a Maverick mindset, ordinary people can become inspirational leaders. Packed full of practical examples, this is a ground-breaking toolkit that awakens the characteristics within, so you can become an inspirational and Maverick leader. Mavericks gives you the inspiration to say "I can" and the confidence to say "I will". Bravo!" * Jez Groom, Founder, CEO, Cowry Consulting *"I was declared a Maverick in the mid-nineties in the brand new (read charmless, uncomfortable and desperately boring) boardroom of a multinational corporation. That day, my boss used this term to qualify my contribution to the collective efforts of our European board. Twenty-five years of Maverick-ability later, I know that this is not a title of glory, nor an actual job title but a desperate attempt by many executives to escape the status quo and corporate nonsense. A Maverick attitude is a little thing that makes a big difference. Society and organizations are suffering from a huge appetite for conformity and a subsequent lack of "fantaisie". Make your voice heard and join the Mavericks club, it's never too late." * Christophe Gillet, Programme Director, CEDEP and former Director of Business Innovation, Sony Business Europe *"With Mavericks, Lewis, Goddard, and Batcheller-Adams have identified the essence of entrepreneurship. They demonstrate that innovation and creativity can occur anywhere so long as one person remains, as they put it, "undeterred in the face of ridicule, resistance and outright hostility". The book itself creates a movement, just like the Maverick leaders identified therein. I hope to join this movement and change our world for the better." * Ed Kless, Host, Sage Thought Leadership Podcast and Co-Host, The Soul of Enterprise Podcast *Table of Contents Chapter - 00: Introduction; Chapter - 01: Belief: We should do better; Chapter - 02: What makes a Maverick leader?; Chapter - 03: Resourcefulness: Connecting people, ideas and assets; Chapter - 04: Nonconformity: The instinct to question; Chapter - 05: Experimental: Learning through trial and error; Chapter - 06: Undeterred: Resisting opposition; Chapter - 07: Maverick styles of leadership; Chapter - 08: Maverick forms of organization; Chapter - 09: Maverick states of society; Chapter - 10: Becoming a Maverick leader; Chapter - 11: References;

    £25.42

  • Words That Work

    Kogan Page Ltd Words That Work

    Book SynopsisVal Wright is a US based innovation and leadership consultant working with clients including Starbucks, LinkedIn, Microsoft, the Financial Times and the LA Lakers. She is based in California, USA. She is a regular contributor to CNBC Inc, Fox Business News, Business Insider, Fast Company, MSN, Reuters, the LA Times.Trade Review"As the CEO of my own STREAM foundation and creator of STEM-based cooking classes and workshops, the advice in this book is super valuable. It is full of new ways of how to put your customers at the heart of your company, manage your external media relationships, and lead with purpose, heart, and passion. As a 16-year-old business owner, Words That Work gives me the playbook for continuing to grow my business to new heights! Your work, advice, and tools are priceless information for any business entrepreneur. " * Simone Bridges, CEO, Goddess Food Factory, Founder, Simone Bridges Inspires Inc. *"Val Wright has made the ultimate guide to business communication. Words That Work is full of suggestions and alternative statements that open up communication. I am excited to have this new tool that will help me improve my ability to ask questions and affirm what others are saying." * Rachel Canales, Chief of Staff, Global Accounts / Chief Customer Advocate, Lenovo *"Val Wright has been an immensely valuable strategic advisor to me surrounding innovation and leadership through acquisitions and an IPO. I have considered her previous books required reading for any executive responsible for leading people through growth and change, and her clear, insightful voice will put her new book on the top of my recommended reading list. In her characteristic style, Wright provides candid advice every leader needs to navigate innovation, communicate with impact, harness emotions, and actively manage external and internal communications. The easy-to-read format addresses the many situations executives will go through when they are asked to create outcomes that stretch beyond the current trajectory of the business." * John Schneider, Chief Marketing Officer, Betterworks *"Val Wright's third book sets us on a path to the essential art of truth-telling in business. I've used Wright's words in many situations and it's true, they do just work! The practical examples in this book will allow every leader to speak more boldly, which will grow their business and career." * Susan Potter, Vice President of Digital Experience, Hootsuite *"This book is a culmination of the wise counsel Val Wright has given me over the last few years. Just the right words at the exact right moment. Every leader needs to read this book and benefit from its confidence-building positivity. The world needs to hear from more incredible, badass, uplifting women like Val Wright. " * Ronalee Zarate-Bayani, Chief Marketing Officer, Newlight Technologies *Table of Contents Chapter - 01: Creating a Company of Truth Tellers; Chapter - 02: Setting the Right Hurdle Height; Chapter - 03: Getting Others to Cooperate; Chapter - 04: Creative Internal Communications; Chapter - 05: Customers at the Heart of Your Company; Chapter - 06: It’s a Lovely Day for a Moonshot; Chapter - 07: How to Love Your Anger and Other Emotions; Chapter - 08: Taking the Boredom Out of Your Board of Directors; Chapter - 09: Turning Investor and Media Interactions to Your Advantage; Chapter - 10: Creating Your Perfect Executive Launch; Chapter - 11: Creating Your Playbook for Success;

    £27.83

  • The New World of Work

    Kogan Page Ltd The New World of Work

    Book SynopsisPeter Cheese is Chief Executive of the Chartered Institute of Personnel and Development (CIPD), the professional body for HR and people development. He is also Chair of the What Works Centre for Wellbeing. Based in London, UK, he writes and speaks widely on the themes of the future of work, and engages with politicians, policy makers, academics, business leaders and leaders in the people profession. Prior to the CIPD, he was Chair of the Institute of Leadership and Management after a long career at Accenture where he led the global consulting practice in people and organisation.Trade Review"Few people have thought so long and hard about the future of work as Peter Cheese. His book offers a timely and comprehensive guide to the forces that will shape the work of tomorrow and lays down the challenge to all of us to help create a good work future." * Matthew Taylor, CEO, RSA, and author of the Taylor Review of Modern Working Practices *"Peter's considerable experience in the world of HR makes this book on the future of the workplace and workforce a must read." * Lord Mark Price, former MD of Waitrose, Founder of Engaging Business and WorkL, and Chairman of Fair Trade UK, Member of the House of Lords *"Peter Cheese's unique perch offers readers a thoughtful perspective on the changing world of work. His observations are astute; his predictions compelling; and recommendations impactful. With his insights, business and HR leaders will discover opportunity as they harness the uncertainty ahead." * Dave Ulrich, Rensis Likert Professor, Ross School of Business, University of Michigan, Partner, The RBL Group *"As a passionate advocate of equality in the Workplace, it is fantastic to see this book talk about the future of work and the challenges and the opportunities it will present. Everyone in business should read this. It opened my eyes to the future we all face." * Baroness Ruby McGregor-Smith, former CEO of Mitie Group, President of the British Chambers of Commerce, Member of the House of Lords *"Never has the pace of change in the world been so rapid. And while we can't be certain of the future, as Peter Cheese sets out in this book, we can shape it. The New World of Work is a compelling narrative of the factors at play and the principles at stake, and is a "must" read for policy makers, business people, educators, indeed for all of us, as it touches the heart of humanity and the skills we will all need to adapt and prosper in the future." * Sir Peter Estlin Former Lord Mayor of the City of London *"For anyone wanting to better understand and glean valuable insights into the future of work and its drivers, challenges and opportunities, this book hits the target. Importantly, it also offers a set of principles to help guide us to a better future of work." * Professor Chris Warhurst, Director of the Institute for Employment Research, Warwick University *"At a time of huge dislocation in the world of work this books provides context and ideas about how we adapt and adopt a new approach to work, workforce and workplace - a useful blueprint for all those working in an ambiguous time." * Helen Cook, Chief HR Officer, NatWest Group *"When someone with great leadership experience is generous enough to share his wisdom and knowledge with others, it provides a short cut for the rest of us in finding solutions to the complex challenges we face. Peter has been more than generous in this book. However, Peter does more than be generous. Peter shows the reader how to navigate through choppy seas whilst maintaining our integrity, our compassion and our sense of responsibility for leaving the world of work a better place for the next generation. It's a "must read" book for all who are bothered about being trustworthy leaders."" * Professor Veronica Hope Hailey, Director of Policy and Research, The Forward Institute, Professor Emeritus of Management Studies, University of Bath. *"Good work is central to fulfilled personal lives and successful organisations. Peter sets out the rationale for change along with practical insights to secure improved individual and organisational wellbeing." * Anne Sharp CBE, CEO Lincolns Inn and former CEO Acas *"Peter is a leader on Human Resources, CEO of the Chartered Institute of Personnel and Development, and Chair of the What Works Centre: What Works Wellbeing, He knows a great deal about people and work. Human capital and organisation are his passion, and he is a highly respected and recognised consultant, speaker and writer in the field. Writing this book in a Covid-engulfed world, he discusses major shifts in technology, globalisation, geopolitics, education and training, all amid economic uncertainty. The volatility and ambiguity of our current world is made clear. We are at the point of new era and this book helps us to understand what should guide us for the future." * Professor Dame Carol Black, former President of Royal College of Physicians, Principal of Newnham College Cambridge, senior government advisor on health and wellbeing *Table of Contents Chapter - 01: A new era of work; Chapter - 02: Economics and the economy; Chapter - 03: Globalization and geopolitics; Chapter - 04: Social and demographic change; Chapter - 05: Technology: Automation, AI and beyond; Chapter - 06: Education and learning; Chapter - 07: Focusing on the right things; Chapter - 08: Building responsible business; Chapter - 09: Leadership for the future; Chapter - 10: People strategy at the heart of business strategy; Chapter - 11: Good work as a goal; Chapter - 12: The agile learning organization; Chapter - 13: Wellbeing as an outcome; Chapter - 14: #WTF - What’s the future?;

    £21.99

  • The Business of Winning

    Kogan Page Ltd The Business of Winning

    1 in stock

    Book SynopsisMark Gallagher has worked in Formula One for almost four decades and spent 20 years working as senior executive within the management of Jordan, Red Bull Racing and Cosworth. Gallagher now heads up a Formula One business consultancy working with teams, sponsors and drivers on a wide range of corporate programmes. He also makes regular appearances in the media and is a features writer and columnist for GP Racing Magazine, Autosport and the Motorsport Network. He speaks for multinational companies at business events globally. He is based near Oxford, UK.Table of Contents Chapter - 00: Foreword by David Coulthard MBE; Chapter - 00: Preface; Chapter - 01: Formula One – A global business; Chapter - 02: Insights on leadership; Chapter - 03: Building winning teams; Chapter - 04: The diversity challenge; Chapter - 05: Teamwork – The pit stop; Chapter - 06: Formula One’s safety revolution; Chapter - 07: Managing change; Chapter - 08: The climate race; Chapter - 09: Esports revolution; Chapter - 10: Performance management; Chapter - 11: Innovating to succeed; Chapter - 12: Communication

    1 in stock

    £18.33

  • Future Tech

    Kogan Page Ltd Future Tech

    Book SynopsisTrond Arne Undheim is a futurist, venture partner at Antler and Hitachi Ventures, ecosystem evangelist at Tulip, non-resident Fellow at the Atlantic Council, co-founder of Yegii, and former Director of MIT Startup Exchange, based in Wellesley, Massachusetts. He holds a PhD on the future of work and artificial intelligence and cognition. He is the former Program Director of MIT Startup Exchange, Director of Standards Strategy & Policy at Oracle and National Expert for e-Government at the European Commission.Trade Review"Undheim weaves together at grand scale themes of tech-fueled disruption and innovation ecosystems, providing a roadmap for navigating the technologies of tomorrow." * Gary A. Bolles, Chair for the Future of Work, Singularity University *"Trond brings a wealth of experience across business and academia, start-up and enterprise to the challenge of scanning the horizon. Most importantly, he listens, drawing on the perspectives of a huge range of thinkers and digesting them on our behalf. This book will undoubtedly be an invaluable guide to those leading small business or large enterprises, seeking to understand how tech trends will make or break their future." * Tom Cheesewright, author of Future-proof Your Business and UK Futurist *"Future Tech is an insightful guide to our emerging future. What will the impact of new disruptive technologies be both on the individual and society, and how should we respond? Trond not only tests our assumptions, but suggests the actions we can take and tools we can use to benefit from, and adjust to, the coming reality." * Lord Clement-Jones, CBE, Member of the House of Lords, Co-Chair All Party Parliamentary Group on Artificial Intelligence & former Chair of the House of Lords Artificial Intelligence Select Committee *"Technology is disrupting multiple facets of business and society. A key challenge for us is how we shape the impact of technology for the good of all. Trond Arne Undheim's vision for how technology should be applied is inspiring because it puts humans back in the driver's seat for shaping the future. I strongly recommend this book to all those who are interested in better understanding the forces of change impacting our work and lives." * Soumitra Dutta, Professor of Management, Former Founding Dean SC Johnson College of Business, Cornell University and Founding Editor, Global Innovation Index *"A thought leader's guide to the forces behind emerging tech innovations and their implications for business and society." * William H. Dutton, Emeritus Professor, University of Southern California & Oxford Martin Fellow, University of Oxford *Table of Contents Chapter - 00: Introduction - What Drives Change; Chapter - 01: The Four Forces of Disruption - Technology, policy, business models and social dynamics; Chapter - 02: Science and Technology Enable Innovation; Chapter - 03: Policy and Regulation Moderate Market Conditions; Chapter - 04: Business Models Upend Markets; Chapter - 05: Social Dynamics Drive Adoption; Chapter - 06: The Five Technologies that Matter and Why; Chapter - 07: How to Respond - Become an expert in one domain and well-versed in dozens; Chapter - 08: How to Respond - Personalize your insight ecosystem; Chapter - 09: How to Respond - Merge with technology to achieve a cognitive leap; Chapter - 10: Conclusion - Turn change into opportunity

    £29.99

  • Myths of Social Media

    Kogan Page Ltd Myths of Social Media

    Book SynopsisMichelle Carvill is Founder of Carvill Creative - a social media marketing agency whose clients include the BBC, Nuffield Health and Norbord. Passionate about the digital future she advises clients on online marketing communication and social media strategies, and leads a team delivering practical social media planning and daily management. She is the author of Get Social, published by Kogan Page.Ian MacRae is a work psychologist, consultant, speaker, author and Managing Director of High Potential Psychology. He works with, and writes about, a wide range of topics relating to psychology and the workplace. He developed the High Potential Traits Inventory (HPTI), a personality assessment which has been translated into dozens of languages and used by over 50,000 people around the world. Myths of Social Media is his fifth book, he is co-author of Motivation and Performance and Myths of Work, also part of the Business MytTable of Contents Chapter - 00: Introduction; Chapter - 01: Social media is a waste of time; Chapter - 02: All social networks do the same thing; Chapter - 03: Social media isn’t that influential; Chapter - 04: Social media replaces real-life networking; Chapter - 05: Social media marketing is a dark art; Chapter - 06: It’s not worth responding to criticism on social media; Chapter - 07: Sharing more content is always better; Chapter - 08: Social media is free; Chapter - 09: Social media can replace your business website; Chapter - 10: Social media activity is purely a marketing function; Chapter - 11: Social media cannot be done well in-house; Chapter - 12: Social media means my business has to be available 24/7; Chapter - 13: Social media is no use for internal communications; Chapter - 14: Employees know what is expected of them on social media; Chapter - 15: Social media is not effective for business development; Chapter - 16: It’s not possible to measure social media ROI; Chapter - 17: Digital natives are all social media experts; Chapter - 18: Social media influencers are a new phenomenon; Chapter - 19: People have different personalities on social media; Chapter - 20: Saying the wrong thing on social media will get me cancelled; Chapter - 21: Public social media profiles are fair game for employers and recruiters; Chapter - 22: Business leaders don’t need a presence on social media; Chapter - 23: Social media is full of #fakenews; Chapter - 24: Social media is the best source of information; Chapter - 25: Social media intensifies information bubbles; Chapter - 26: Social media is not strategic; Chapter - 27: Social media is purely for broadcasting; Chapter - 28: Oversharing on social media can reveal trade secrets; Chapter - 29: Being active on social media lets me control my digital footprint; Chapter - 30: Social networks will protect my data

    £12.34

  • Decoding the Metaverse

    Kogan Page Ltd Decoding the Metaverse

    Book SynopsisChris Duffey spearheads Adobe's Creative Cloud strategic development partnerships across the enterprise space. Based in New York City, New York, Duffey serves on the Board of Directors for Association of National Advertisers New York (ANA NY) and the Consumer Technology Association's (CTA) Board of Industry Leaders. The author's work has been featured in The Wall Street Journal, The Guardian, Adweek, Adage, Cheddar, The Mirror, The Drum, Campaign, CMO.com, New York Post and Business Insider. He has been recognized as one of "the industry's leaders on the top issues, challenges and opportunities in the fast-changing world of mobile marketing" by Business Insider, one of the leading minds in AI by Qualcomm and voted the #1 Boldest Digital Health Influencer Award by New York City Health Business Leaders. Duffey is the author of Superhuman Innovation, also published by Kogan Page.Trade Review"In his comprehensive new book, Chris Duffey breaks down the building blocks of the next generation of immersive and surprisingly empowering and delightful experiences - the so-called 'metaverse.' The creative minds and companies that understand and embrace these opportunities first will enjoy a tremendous advantage in the gold rush of the next digital age. Duffey's book is an indispensable guide to this exciting new world of possibility." * Scott Belsky, Founder, Behance; Chief Product Officer, Adobe *"In the coming years, every enterprising marketer will have occasion to venture into the metaverse. In this book, Chris Duffey provides the essential guidebook. Chris in turn demystifies its core concepts and stokes excitement for the coming Cambrian explosion." * Jim Habig, VP of Marketing, LinkedIn *"Chris Duffey provides a valuable explanation of the building blocks for the metaverse, including its linkage to Web3 and blockchain. The practical examples featured throughout the book explain why and how the metaverse will trigger one of the most significant changes that we have experienced in the past few decades. This is a fantastic go-to resource for organizations developing their metaverse strategy." * Roberto Hernandez, US Customer Strategy and Experience Leader and Global Metaverse Leader, PwC *"A true masterpiece that aggregates essential knowledge and insights to thrive within the forthcoming metaverse era!" * Hwan Jin Choi, Professor, Hanshin University, South Korea *"An essential resource and a refreshing and enlightening take on the metaverse as a canvas for creativity for people, business and society." * Simon Cook, CEO, LIONS *"We are in a new era of mass digital acceleration and significant industrial change. The lines are blurring in multiple ways across creative spaces, technology, behaviors and society. It's easy to feel overwhelmed or unprepared. What we need is a modern companion to help us understand how we got here and what lies ahead, and that's exactly what Decoding the Metaverse offers readers. This is the perfect handbook for those designing the future, and it will help you navigate the crazy new era we find ourselves in." * Wayne Deakin, Global Principle, Creative, Wolff Olins *"As businesses engage in the metaverse and Web3 technology, we must learn from history and make the conscious choice to use this technology to connect us, not separate us. Chris Duffey underscores this in Decoding the Metaverse, all of us need to be educated and informed on the metaverse and Web3 tech." * Jon Levy, behavioral scientist and 'The New York Times' bestselling author *"In Decoding the Metaverse, Chris Duffey provides insight into the commercial integration of emerging technology, business and society. The book offers a much-needed technical overview and glossary that managers can use to think strategically about their involvement in the metaverse and Web3." * Matthew Quint, Director of the Center on Global Brand Leadership, Columbia Business School; Cohost of BRITE Ideas *Table of Contents Chapter - 00: Introduction; Section - ONE: Decoding the platform; Chapter - 01: Web 1.0, Web 2.0, Web 3.0; Chapter - 02: The metaverse; Chapter - 03: Blockchain; Section - TWO: Decoding the experience; Chapter - 04: NFTs; Chapter - 05: Gaming; Chapter - 06: Entertainment; Chapter - 07: Digital fashion; Chapter - 08: Tokenomics; Chapter - 09: 3D worlds; Chapter - 10: Infrastructure - Endpoints, central systems, network, software and AI; Section - THREE: Decoding the imperative; Chapter - 11: Ethics, privacy, security and standards; Chapter - 12: Connection, unity and community; Chapter - 13: The world of empowerment

    £24.99

  • The Cryptocurrency Revolution: Finance in the Age

    Kogan Page Ltd The Cryptocurrency Revolution: Finance in the Age

    Book SynopsisThe world of cryptocurrencies and blockchains was initially viewed as a niche space of little interest to mainstream business and finance sectors. With major banks now licensed to provide cryptocurrency custody solutions, and everyone from Facebook to governments using the underlying technology to create their own digital currencies, this has undoubtedly changed. The Cryptocurrency Revolution explains the most important takeaways from the continued growth of digital currencies and blockchain technology and explores the transformative possibilities of borderless payments, decentralized finance ('DeFi') and machine-to-machine transactions. Written in jargon-free and accessible language, this book examines the key value proposition of Bitcoin and other cryptocurrencies and how decentralized technologies could enable banks and financial institutions to become more efficient. It looks at the potential impact of company-backed virtual currencies (such as Facebook's Libra) and how governments and regulators around the world are reacting to these innovations. With discussion of the principles of tokenomics and the difference between public and private blockchains, The Cryptocurrency Revolution is the essential guide for those wishing to understand the threats and opportunities of the changing world of payments and finance.Trade Review"This book is essential reading as an accessible, coherent and up-to-date non-technical introduction to the fast-paced jargon-laden world of cryptocurrency. Comprehensive in scope, it provides lucid insights into the philosophy of money, the evolution of the major cryptocurrencies, token economics, state-issued cryptocurrencies, regulation and much more." * Prof William Knottenbelt, Director of the Imperial College Centre for Cryptocurrency Research and Engineering *"A recommended read to understand how blockchain technology shapes the future of finance. Rhian tells an exciting story about the rise of cryptocurrencies while also explaining complex concepts behind them." * Quynh Tran-Thanh, Chief Product Officer, CryptoCompare *"The Cryptocurrency Revolution is essential reading for anyone who wants to gain a clear understanding of digital currencies and blockchain-enabled economies and the way these rapidly evolving technologies are set to change our world." * Jamie Burke, Founder, Outlier Ventures *"Rhian's book is an excellent overview with topics including Bitcoin, other crypto assets, money in general and its regulation. It is not purely technical, but goes exactly as deep as needed to understand this inspiring and highly dynamic blockchain ecosystem." * Prof. Dr. Philipp Sandner, Head of Frankfurt School Blockchain Center *Table of Contents Chapter - 00: Introduction; Chapter - 01: What is money?; Chapter - 02: The first 10 years of Bitcoin; Chapter - 03: Litecoin, Ethereum and a tidal wave of altcoins; Chapter - 04: Libra: how Big Tech moved in on digital currencies; Chapter - 05: Tokenomics and governance; Chapter - 06: Driving change with token economies: case studies; Chapter - 07: Public blockchains versus permissioned blockchains; Chapter - 08: ICO mania; Chapter - 09: Banking and financial services; Chapter - 10: A revolution in financial products; Chapter - 11: Regulation; Chapter - 12: State-issued digital currencies; Chapter - 13: Future digital currency trends

    £26.99

  • From Logistics Strategy to Macrologistics:

    Kogan Page Ltd From Logistics Strategy to Macrologistics:

    Book SynopsisMacrologistics is a strategic view of logistics as a production factor on national scales to support a shift towards sustainability. The book details logistics' evolution from a functional discipline to a value chain optimiser and, ultimately, an enabler of sustainability, including the evolution of metrics to support this shift. Macrologistics instrumentation involves striving towards the lowest total cost of ownership for national economies where, to improve decision-making, these costs should ultimately include the societal and ecological costs incurred due to logistics activities. From Logistics Strategy to Macrologistics represents macrologistics research outputs for a number of developing economies, identifying distinctive macrologistics policy and infrastructure investments themes to address national logistics challenges in developing economies. The book culminates in a discussion on the potential future role of logistics to support the shift to a more sustainable society, where an acceptance of a degrowth paradigm might be required, and even advisable, for a more secure, fulfilling future. Logistics (and economics) scholars, researchers and practitioners should steer their work towards contributing to the development of an ecologically sustainable society, where resources and returns are shared widely, sustainably and equitably.Table of Contents Chapter - 01: An introduction to logistics and macrologistics; Chapter - 02: Business logistics and its role in customer service; Chapter - 03: Measuring and communicating the value of logistics; Chapter - 04: An introduction to strategy; Chapter - 05: Logistics strategy; Chapter - 06: Strategy implementation and change management; Chapter - 07: The need for macrologistics; Chapter - 08: The instrumentation of macrologistics; Chapter - 09: Macrologistics strategy; Chapter - 10: Logistics and the future

    £52.24

  • She Made It: The Toolkit for Female Founders in

    Kogan Page Ltd She Made It: The Toolkit for Female Founders in

    Book SynopsisWant to be the next Ella Mills? Award-winning rising star entrepreneur, Angelica Malin shows you how. For a new generation of fiercely independent and ambitious career women, going at it alone and even thinking you could launch your own successful business remains a pipe dream. The business world, and the start-up scene in particular, remain ruthless, unwelcoming and scary. She Made It is the secret weapon you need. With honesty, practicality and a helping of epic and successful women in business, this book offers you a voice of reason and encouragement that will allow you to square up to the big players in Silicon Valley or any of the tech entrepreneur scenes of the world. She Made It is your go-to guide to launching your own business, as well as to finding your feet and voice as a woman in business. It details the practicalities of being an entrepreneur and your own boss, guiding you through the day to day running of a start-up with lessons in hiring a team, raising investment and backing yourself and your ideas. It also addresses the challenges of being a female founder and businesswoman, with sections on stress management, finding your voice and style and building a personal brand. Angelica Malin has been there. An award-winning rising star entrepreneur, she tells the story of how she has overcome some of the barriers to success and tapped into a wealth of knowledge from fellow women founders. You can absolutely break out of the 9 to 5 - get your inspiration from She Made It and change your life.Trade Review"I wish I'd had this book at the beginning of my journey and I'm sure it'll resonate with all aspiring female entrepreneurs. It is jam-packed with practical advice and inspiring case studies - a must-read!" * Saasha Celestial-One, Co-founder and Chief Operations Officer, OLIO *"Essential for any aspiring entrepreneur. She Made It empowers people to take the plunge but also deals with the real challenges entrepreneurship brings." * Dan Murray-Serter, Co-founder, Heights; and host, Secret Leaders podcast *"A much-needed guide that will empower so many women." * Shahroo Izadi, bestselling author, The Kindness Method and The Last Diet *"The ultimate handbook for any aspiring entrepreneur - She Made It is smart, accessible and the perfect first step for any woman wanting to run her own business." * Rebecca Reid, former Digital Editor, Grazia; and author, Perfect Liars and The Power of Rude *"Practical and inspirational in equal measure - She Made It is packed full of advice, inspiration and wisdom from not just Angelica Malin, but many successful female entrepreneurs. This is a must-read, must-use toolkit for the next generation of kickass female founders and business leaders." * Katie Vanneck-Smith, Co-founder and Publisher, Tortoise Media *"This is the guide every female entrepreneur needs when starting out. Angelica Malin demystifies what is really involved in starting your business and what it takes to succeed - all the things I wish I'd known beforehand!" * Stephanie Johnson, Founder and Co-chief Executive Officer, Pollen + Grace *"This is the book I wish I'd had when I was getting started. It's absolutely comprehensive, practical, no-nonsense - and truly inspirational! As a reader, you are taken deep beneath the surface, emerging with a clear idea not just of what to do with your life, but why." * Rachel Carrell, Founder and Chief Executive Officer, Koru Kids *"Jam-packed with practical information and actionable tips. The ultimate toolkit for women who want to take control of their career." * Zanna Van Dijk, Influencer and Co-founder, Stay Wild Swim *"The book I wish I'd had when starting my business. It covers all areas you need to mentally prepare yourself and your business for success. All female entrepreneurs - new and experienced - can take what they need from She Made It." * Lucy Hitchcock, Founder, Sassy Digital and Partner in Wine *"A vital toolkit for any founder looking to build a structurally sound business, She Made It leverages decades of combined entrepreneurial learnings to ensure that 'learning the hard way' becomes a concept of the past." * Gabriela Hersham, Co-founder and Chief Executive Officer, Huckletree *"It's such an exciting time for female entrepreneurs and this book really helps demystify the process of launching your own business, with lots of great actionable tips and real-life examples. A must-read for any woman wanting to start their own business - your toolkit for success in 2021!" * Camilla Ainsworth, Founder and Chief Executive Officer, M+LKPLUS *Table of Contents Section - 00: Introduction; Section - ONE: All about you; Section - 01: How to own your career; Section - 02: How to build a business you love 18 Section - 03: How to think like an entrepreneur; Section - 04: How to define what success means to you; Section - 05: How to maximize your skill set; Section - 06: How to boost your productivity; Section - 07: How to find your inner boss; Section - 08: How to manage stress, burnout and founder fatigue; Section - TWO: All about your business; Section - 09: How to start the right business; Section - 10: How to structure and finance your business; Section - 11: Problem-solving businesses; Section - 12: Making your business stand out from the crowd; Section - THREE: Your toolkit for success; Section - 13: Creating a personal brand; Section - 14: Social media to supercharge your business; Section - 15: PR strategy for your business; Section - 16: Supercharge your community with events; Section - 17: Conclusion; Section - 18: Notes; Section - 19: Index

    £22.28

  • Getting to Nimble: How to Transform Your Company

    Kogan Page Ltd Getting to Nimble: How to Transform Your Company

    Book SynopsisWith increased pressure from digital natives, now is the time for established companies to address outdated and antiquated practices in order to respond quickly to the ever-increasing speed of market changes. The pace of change in business today is such that it is becoming easier to go from a legendarily high-performing company to liquidation in a short period of time. Getting to Nimble shares the stories of organizations that were able to successfully transform their people practices, processes, technology, ecosystems and strategy for the digital era. The book also covers once dominant companies like Circuit City and Kodak that neglected to change and were impaired or died as a result. Highlighting a framework to follow along with best practices that others can emulate, Getting to Nimble includes case studies from major organizations such as Capital One, FedEx, CarMax, The Washington Post, Domino's Pizza, Walmart and the country of Estonia.Trade Review"Peter High has the context to write a much-needed guidebook to the innovation journey, focused on the vast majority of great companies who are 'digital immigrants', not digital natives. His survey of the most relevant areas of disruption (and therefore, innovation) in our time is peppered with insightful stories from recent technology history and practical frameworks. It's a must-read for business and technology executives in the age of unprecedented pace of change." * Sarah Guo, General Partner, Greylock *"It is essential that leaders, be they of universities, not-for-profits or corporations, take control of the change that digital innovation is exerting upon us. We must be nimble enough to run toward opportunity and away from potential issues. In Peter High's fascinating book, he provides the roadmap to follow to do just that." * Pradeep Khosla, Chancellor of the University of California, San Diego *"Since I first collaborated with Peter High nearly a decade ago, he has been a source of wisdom for me. In his book, Peter offers a synthesis of some of his most important thoughts for companies around the world, grappling with how to create organizations that do well for the long term. By following his methodology and the examples he provides, your organization will be successful at meeting the disruptive changes that come your way." * Vicente Fox, 55th President of Mexico *"The pace of innovation and change is already unprecedented and will only get faster in the future. Companies that are not nimble enough to pivot quickly, both in times of crisis and opportunity, will get left behind. In his new book, Peter High has set a playbook for CEOs, CIOs, CDOs and other executives to follow to stay nimble enough to find sustainable success." * John T. Chambers, CEO, JC2 Ventures and former CEO, Cisco *"One of the biggest challenges an organization faces as it grows is how to remain nimble. There are many forces at work in large corporations that layer in bureaucracy and attempt to mute its entrepreneurial spirit. In today's world, a company's technology is particularly vulnerable to falling behind and hindering marketplace agility. In Getting to Nimble, Peter High shows how technology is essential to any company's ability to adapt at the speed required by today's constantly changing market forces." * Frederick W. Smith, Chairman of the Board and Chief Executive Officer, FedEx *Table of Contents Chapter - 00: Introduction; Chapter - 01: Only the Nimble Survive; Chapter - 02: Attracting and Retaining People with Grit, Ambition and Curiosity; Chapter - 03: Adapting Processes to Scale; Chapter - 04: Future-Proofing Technology; Chapter - 05: Curating an Ecosystem for Insights; Chapter - 06: Strategic Nimbleness as the Path to Innovation; Chapter - 07: Conclusion

    £26.99

  • How to Pass Diagrammatic Reasoning Tests

    Kogan Page Ltd How to Pass Diagrammatic Reasoning Tests

    Out of stock

    Book SynopsisMike Bryon is an expert in psychometrics and training solutions. He is also the author of The Advanced Numeracy Test Workbook, The Graduate Psychometric Test Workbook, The Ultimate Psychometric Test Book, How to Pass Graduate Psychometric Tests , How to Pass the Civil Service Qualifying Tests and How to Pass Advanced Numeracy Tests, and co-author of How to Pass Selection Tests and How to Pass Technical Selection Tests, all published by Kogan Page.Table of Contents Chapter - 01: A unique source of essential practice; Chapter - 02: Abstract reasoning tests; Chapter - 03: Input-type diagrammatic reasoning tests; Chapter - 04: Conceptual or spatial reasoning tests; Chapter - 05: Answers and explanations

    Out of stock

    £13.49

  • How to Grow Leaders

    Kogan Page Ltd How to Grow Leaders

    Out of stock

    Book SynopsisJohn Adair is the world's leading authority on leadership and leadership development. Over a million managers worldwide have taken part in the Action-Centred Leadership programmes he pioneered, and he advises many organizations in business, government, education, health and the voluntary sector. John is the author of over 50 books, including the leadership classic Not Bosses But Leaders, (also published by Kogan Page), and he continues to write and teach throughout the world, inspiring new audiences with his vision of leadership.Table of Contents Chapter - 00: Introduction; Section - ONE: Exploring Leadership – A Personal Odyssey; Chapter - 01: The Qualities Approach; Chapter - 02: The Group or Functional Approach; Chapter - 03: Leaders or managers?; Chapter - 04: The Situational Approach; Chapter - 05: Levels of leadership; Section - TWO: How to Grow Leaders – The Seven Principles; Chapter - 01: Principle One: Training for leadership; Chapter - 02: Principle Two: Selection; Chapter - 03: Principle Three: Line managers as leadership mentors; Chapter - 04: Principle Four: The chance to lead; Chapter - 05: Principle Five: Education for leadership; Chapter - 06: Principle Six: A strategy for leadership development; Chapter - 07: Principle Seven: The chief executive

    Out of stock

    £17.99

  • Living the Brand

    Kogan Page Ltd Living the Brand

    Out of stock

    Book SynopsisNicholas Ind is a partner in Equilibrium Consulting. He has worked on projects for Manpower, British Council, Ford of Europe, The Economist Group, TNS, Telenor and Unicef. He is on the advisory board of Corporate Reputation Review, the editorial board of the Journal of Brand Management, and is an Industrial Fellow at Kingston University, UK. He teaches on branding and communication at Stockholm University, the Nordic Brand Academy and BI-Oslo. He is the editor of Beyond Branding (also Kogan Page).Trade Review"Essential reading...contains some powerful insights." Call Centre Focus "A bible of the 'employee-centric' approach... Fascinating stuff." Infomatics "This is a timely book because the issue of how to define brands and bring them to life is at the heart of our age. As this readable book argues, if organizations are to maximize the full intellectual capital at their disposal and deliver excellent service, they need to engage employees with their ideals." Marketing "Includes the most memorable case to date on living the brand." Chris Macrae, Author of The Brand Chartering Handbook "Living the Brand offers some exciting reading." Brand News "Living the Brand is a useful guide to help you achieve this objective, to create a business 'brand' which people will feel more proud of, more committed to and therefore want to be associated with" Marketing (Ireland) Jan 2008Table of Contents Chapter - 10: Conclusion Chapter - 09: Managing the brand; Chapter - 08: Measuring success; Chapter - 07: Sustaining the brand: stories and myths; Chapter - 06: Bringing the brand to life; Chapter - 05: Defining the brand; Chapter - 04: Why organizations need purpose and values; Chapter - 03: Why people need vision and values; Chapter - 02: Living brands; Chapter - 01: I’m genuinely feeling groovy; Chapter - 00: Introduction;

    Out of stock

    £31.34

  • How to be a Brilliant Thinker

    Kogan Page Ltd How to be a Brilliant Thinker

    Book SynopsisPaul Sloane is an experienced speaker, course leader and facilitator as well as a leading author of lateral thinking puzzles with some 17 books published. He is a recognised authority on innovation and creative speaking and he speaks and gives workshops on these subjects to leading corporations around the world. He has written The Leader's Guide to Lateral Thinking Skills and The Innovative Leader, also published by Kogan Page.Trade Review"This marvellous new book reveals to how jump out of your well-worn mental habits, beliefs and assumptions and into some powerful, profitable new ways of thinking. If you want to make an impact in your world, then read How to be a Brilliant Thinker!" * Chuck Frey, Founder and Publisher, InnovationTools.com *Table of Contents Chapter - 01: The need for different thinking; Chapter - 02: Consider the opposite; Chapter - 03: Confront assumptions; Chapter - 04: Analyse problems; Chapter - 05: Ask questions; Chapter - 06: Think in combinations; Chapter - 07: Parallel thinking; Chapter - 08: Think creatively; Chapter - 09: Think laterally; Chapter - 10: Think what no one else thinks; Chapter - 11: Evaluate ideas; Chapter - 12: Make difficult decisions; Chapter - 13: Develop your verbal thinking; Chapter - 14: Think mathematically; Chapter - 15: Get to grips with probability; Chapter - 16: Think visually; Chapter - 17: Develop your emotional intelligence; Chapter - 18: Be a brilliant conversationalist; Chapter - 19: Win arguments; Chapter - 20: Ponder; Chapter - 21: Maximize your memory; Chapter - 22: Experiment, fail and learn; Chapter - 23: Tell stories; Chapter - 24: Think humorously; Chapter - 25: Think positively; Chapter - 26: Set goals; Chapter - 27: Prioritize and focus; Chapter - 28: Turn thinking into action; Chapter - 29: Common thinking errors; Chapter - 30: Boost your brain; Chapter - 31: Games for brilliant thinkers; Chapter - 32: Summary – a checklist for the brilliant thinker

    £16.09

  • Executive Writing Skills for Managers

    Kogan Page Ltd Executive Writing Skills for Managers

    Out of stock

    Book SynopsisFiona Talbot originally co-founded a communication consultancy in Rotterdam that helped multi-nationals improve their use of English as an international business language. Fiona now runs TQI Word Power Skills, a Business Writing Skills Consultancy that helps both native and non-native English speakers, both in the UK and internationally. She delivers workshops and e-coaching at all levels. She has an extensive social media following for her #wordpowerskills brand and has featured in major publications such as Personnel Today, British Airways' business magazine, The Sunday Times, Accounting Technician, and Call Centre Focus amongst many others. Learn more at http://www.wordpowerskills.com/index.php Fiona has a YouTube channel showing short clips to emphasise the problems often faced in using English in business: https://www.youtube.com/user/TQIwordpowerskillsTable of Contents Chapter - 00: Introduction; Chapter - 01: English as a language of global communication; Chapter - 02: Writing in English: support your people; Chapter - 03: Why we communicate commercially; Chapter - 04: Word Power Skills 2.0: interacting with readers as customers; Chapter - 05: Adapt: stay ahead or stay behind; Chapter - 06: Time is money; Chapter - 07: Helping you write those documents; Chapter - 08: Writing to lead, inspire – and change; Chapter - 09: Writing e-mails; Chapter - 10: Feedback and performance reviews

    Out of stock

    £14.24

  • The Leadership of Muhammad

    Kogan Page Ltd The Leadership of Muhammad

    Book SynopsisJohn Adair is the world's leading authority on leadership and leadership development. Over a million managers worldwide have taken part in the Action-Centred Leadership programmes he pioneered. John was also the only British national serviceman to serve in the Arab Legion, where he became adjutant of a Bedouin regiment. He is the author of over 50 books, many of which are published by Kogan Page, including the leadership classics, Not Bosses But Leaders and How to Grow Leaders.Trade Review"Integrity, courage, practicality, and other virtues are the focus, and makes 'The Leadership of Muhammad' a certainly intriguing read. The Midwest Book Review, October 2010" * The Midwest Book Review *"Authoritative and wise." * Warren Bennis, Distinguished Professor of Management, University of Southern California *Table of Contents Chapter - 00: Introduction; Chapter - 01: In the black tents of Bani Sa’d; Chapter - 02: The shepherd; Chapter - 03: Caravan leader; Chapter - 04: Dwellers of the desert; Chapter - 05: Muhammad ‘the Trustworthy One’; Chapter - 06: Sharing in hardship; Chapter - 07: Humility; Chapter - 08: From past to present

    £17.99

  • The Reward Management Toolkit

    Kogan Page Ltd The Reward Management Toolkit

    Book SynopsisMichael Armstrong is a former Chief Examiner of the CIPD. He has sold over 500,000 books on the subject of HRM (published with Kogan Page).Ann Cummins is a management consultant specializing in reward and performance management.Table of Contents Chapter - 00: Introduction: the tools and how they are used; Chapter - 01: Reward reviews; Chapter - 02: Reward strategy; Chapter - 03: Total rewards; Chapter - 04: Reward risk management; Chapter - 05: Job evaluation; Chapter - 06: Market analysis; Chapter - 07: Base pay management; Chapter - 08: Contingent pay; Chapter - 09: Bonus schemes; Chapter - 10: Executive remuneration; Chapter - 11: International reward; Chapter - 12: Employee benefits; Chapter - 13: Pay reviews; Chapter - 14: Evaluating reward

    £37.99

  • Customer Care Excellence

    Kogan Page Ltd Customer Care Excellence

    Book SynopsisSarah Cook is a management development consultant who specialises in customer care. She is currently Managing Director of the Stairway Consultancy. Sarah previously worked as a marketing manager for Unilever and as Head of Customer Care for a retail management consultancy.Table of Contents Chapter - 01: An introduction to customer care; Chapter - 02: How managers need to drive and support a service strategy; Chapter - 03: Listening to customers; Chapter - 04: Implementing a service excellence strategy; Chapter - 05: Empowerment and ownership; Chapter - 06: The internal customer; Chapter - 07: Training and development for customer service; Chapter - 08: Communications; Chapter - 09: Recognition and reward; Chapter - 10: Sustaining a customer focus

    £29.99

  • Successful Interview Skills

    Kogan Page Ltd Successful Interview Skills

    2 in stock

    Book SynopsisRebecca Corfield is a consultant and trainer on career development, management and presentation issues. A former President of the National Institute of Career Guidance, she advises individuals and companies on career issues and personal change. In demand as a conference speaker, trainer and coach, Rebecca is also the author of Preparing the Perfect CV.Table of Contents Chapter - 00: Introduction; Chapter - 01: The interview; Chapter - 02: What employers are looking for; Chapter - 03: Planning and preparation; Chapter - 04: Creating the best impression; Chapter - 05: Making a presentation; Chapter - 06: Answering interview questions; Chapter - 07: Bringing it all together

    2 in stock

    £12.34

  • Brand Success

    Kogan Page Ltd Brand Success

    Book SynopsisMatt Haig is an acclaimed writer and journalist. He is the author of the the best-selling Brand Failures, (published by Kogan Page) and also several best-selling novels, including The Radleys, The Dead Fathers Club and The Last Family in England (Vintage).Trade Review"Ideal for executives or PR pros who wish to learn about successful brands through practical examples." * PR Week *"A comprehensive collection of brand success stories that will enable the reader to identify the factors behind these successes." * Publishing News *Table of Contents Chapter - 00: Introduction; Chapter - 01: Innovation brands; Chapter - 02: Pioneer brands; Chapter - 03: Distraction brands; Chapter - 04: Streamlined brands; Chapter - 05: Muscle brands; Chapter - 06: Distinction brands; Chapter - 07: Status brands; Chapter - 08: People brands; Chapter - 09: Responsibility brands; Chapter - 10: Broad brands; Chapter - 11: Emotion brands; Chapter - 12: Design brands; Chapter - 13: Consistent brands; Chapter - 14: Advertiser brands; Chapter - 15: Distribution brands; Chapter - 16: Speed brands; Chapter - 17: Evolution brands; Chapter - 18: The BRIC brands

    £23.74

  • The Complete Personality Assessment

    Kogan Page Ltd The Complete Personality Assessment

    Book SynopsisJim Barrett is a chartered psychologist and consultant with many years` experience in advising organizations of all sizes on their selection procedures and assessment systems. He is the co-author of the international best-seller Test Your Own Aptitude, and also How to Pass Advanced Aptitude Tests, Career, Aptitude & Selection Tests and Ultimate Aptitude Tests, all published by Kogan Page. Hugh Green has a lifetime of experience in individual and organization development both as a group human resources director and as an external consultant. He is a Chartered Fellow of the Chartered Institute of Personnel and Development.Table of Contents Chapter - 00: Introduction; Chapter - 01: Who are you?; Chapter - 02: What do you want to do?; Chapter - 03: Your work and life balance

    £16.14

  • Kogan Page Ltd The Luxury Strategy Break the Rules of Marketing

    Out of stock

    Book SynopsisJean-Noël Kapferer is an internationally recognized thought leader on brands and brand management. A professor at HEC Paris, he holds a PhD from Northwestern University (USA) and is an active consultant to many European, Asian and American corporations. He is the author of 12 books, including the international bestseller New Strategic Brand Management, and Reinventing the Brand (published by Kogan Page). Vincent Bastien is one of the most experienced senior managers in the luxury business. Formerly MD of Louis Vuitton Malletier and CEO of Yves Saint Laurent Parfums, he has held senior posts at some of the world's most prestigious luxury brands. He is now Affiliate Professor at HEC Paris, teaching Strategy in Luxury.Trade Review"This well-written, comprehensive volume on managing luxury products is a blueprint for successfully navigating what many marketers have found to be a treacherous path. ...Abundant examples enhance the text. All components of the marketing mix are explored in terms of how they should be applied to luxury brands ...Summing Up: Highly recommended. Practitioners, students at all levels, general readers, and researchers." * Choice *"Praise for the previous edition: Actionable information and advice. If you market luxury products, or want to, The Luxury Strategy should be on your bookshelf." * Roger Dooley, Neurosciencemarketing.com *"Highly recommended for any basic business collection." * Midwest Book Review *"A very intriguing book that can generate passionate discussions...an original and competent point of view on luxury marketing." * Branduniq *Table of Contents Section - ONE: Back to luxury fundamentals; Chapter - 01: In the beginning there was luxury; Chapter - 02: The end of a confusion: premium is not luxury; Chapter - 03: Anti-laws of marketing; Chapter - 04: Facets of luxury today; Section - TWO: Luxury brands need specific management; Chapter - 05: Customer attitudes vis-à-vis luxury; Chapter - 06: Developing brand equity; Chapter - 07: Luxury brand stretching; Chapter - 08: Qualifying a product or service as luxury; Chapter - 09: Pricing luxury; Chapter - 10: Distribution and the internet dilemma; Chapter - 11: Communicating luxury; Chapter - 12: Financial and HR management of a luxury company; Section - THREE: Strategic perspectives; Chapter - 13: Luxury business models; Chapter - 14: Entering luxury and leaving it; Chapter - 15: Learning from luxury; Chapter - 16: Luxury and sustainable development: convergences and divergences

    Out of stock

    £36.99

  • Selling to Win

    Kogan Page Ltd Selling to Win

    Book SynopsisRichard Denny is one of the foremost authorities on sales, management training and personal development. A highly sought-after inspirational speaker, he has been sharing his ideas on success and achievement around the world for over 20 years. He is also the author of Winning New Business, Motivate to Win, Communicate to Win and Succeed for Yourself (all published by Kogan Page). His books have sold over a quarter of a million copies worldwide.Trade Review"The master of professional salesmanship" * The Times *Table of Contents Chapter - 00: Introduction; Chapter - 01: Selling in perspective; Chapter - 02: Planning to win; Chapter - 03: The vital ingredient; Chapter - 04: Finding the time; Chapter - 05: Finding the business; Chapter - 06: Getting the appointment; Chapter - 07: The rules of professional selling; Chapter - 08: The sales presentation; Chapter - 09: Closing the sale; Chapter - 10: The principles of professionalism; Chapter - 11: Giving real service; Chapter - 12: Handling objections; Chapter - 13: Negotiation; Chapter - 14: Letter writing; Chapter - 15: Body language; Chapter - 16: Avoiding the negative; Chapter - 17: Don’t quit

    £17.99

  • Corporate Governance Ethics and CSR

    Kogan Page Ltd Corporate Governance Ethics and CSR

    Book SynopsisJohn Taylor is a Senior Lecturer in accounting and auditing at Leeds Metropolitan University. He has substantial experience of working as an accountant in the audit profession and was formerly financial director of a company in the clothing industry.Justine Simpson is a Principal Lecturer in Accountancy Financial Services at Leeds Met. She teaches professional accounting qualifications (CIMA, CIPFA, ACCA) and management accountancy, project management, forensic accounting and financial management modules on BA Accounting Finance degree and MSc Accounting.Table of Contents Chapter - 00: Introduction; Chapter - 01: The need for trust; Chapter - 02: Corporate culture; Chapter - 03: Ethical behaviour; Chapter - 04: Principles of corporate governance; Chapter - 05: The role of the senior executives/board; Chapter - 06: Assessing performance and remuneration of directors and senior executives; Chapter - 07: The audit function; Chapter - 08: Corporate governance and other stakeholders; Chapter - 09: Corporate Social Responsibility and its reporting; Chapter - 10: Corporate Social Responsibility, its measurement, theories and models; Chapter - 11: Small companies, charities and other not-for-profit organizations; Chapter - 12: Emerging issues

    £37.99

  • Embodied Leadership

    Kogan Page Ltd Embodied Leadership

    Book SynopsisPete Hamill is a consultant, facilitator and coach with an international background in leadership and organizational development. He is the only executive coach in Europe to have completed an intensive training internship with Dr. Richard Strozzi-Heckler at the Strozzi Institute for Embodied Leadership. He has been certified as a Somatic Leadership Coach and has completed a Certificate in Humanistic Counselling with the Gestalt Centre in London.Trade Review"A thought provoking, practical, accessible guide on how to use your body to develop authority, presence and impact as a leader." * John Leary-Joyce, CEO of the Academy of Executive Coaching *"This book offers refreshingly practical ideas for everyone wanting to develop their leadership skills. It takes deliberate practice, but building on the principles of embodied leadership it opens our eyes to how much choice we actually have when we don't let our past determine our behavior, and hence our potential at work" * Eeva Sipila, Chief Financial Officer, Cargotec Corporation *"A thoroughly insightful and fresh perspective on leadership which makes a compelling case for a different approach." * Melanie Richards Partner, KPMG *Table of Contents Chapter - 00: Introduction; Section - ONE: Setting the foundations; Chapter - 01: What do we mean by leadership anyway?; Chapter - 02: How do I get better at it?; Chapter - 03: If I am to develop myself, what exactly is my ‘self’?; Chapter - 04: What does neuroscience have to say about the self?; Chapter - 05: Embodying our selves; Section - TWO: Exploring the ideas in practice; Chapter - 06: Developing choice and clarity as a leader; Chapter - 07: Conflict, stress and our conditioned tendencies; Chapter - 08: Giving feedback and being mindful rather than mindless; Section - THREE: The wider implications for leadership; Chapter - 09: Ethical leadership; Chapter - 10: Leadership for the 21st century; Chapter - 11: Conclusions

    £37.99

  • Leadership Transitions

    Kogan Page Ltd Leadership Transitions

    Book SynopsisRichard Elsner is a writer, a consultant and a coach. For the last three years, he has been Managing Director of The Turning Point. Earlier in his career, Richard worked for 15 years as a change and organization consultant with Kinsley Lord, KPMG and Dialogos and he teaches on the MBA programme at HEC Paris.Bridget Farrands is an international organization consultant and coach.Table of Contents Chapter - 00: Introduction: The great unspoken struggle; Chapter - 01: The myths of transition; Chapter - 02: The reality of transition; Chapter - 03: The tensions of transition; Chapter - 04: The inner qualities of leaders; Chapter - 05: The tools for transition

    £29.99

  • Brand Failures

    Kogan Page Ltd Brand Failures

    Book SynopsisMatt Haig is an acclaimed writer and journalist. He is the author of the best-selling Brand Success, (previously published as Brand Royalty by Kogan Page) and also several best-selling novels, including The Radleys, The Dead Fathers Club and The Last Family in England (Vintage).Trade Review"An entertaining and useful read. As a ready crib for the most famous brand foul-ups, this book is hard to beat." * The Financial Times *"This book is a lot of fun. Haig wants to educate as well as to entertain, and at this he succeeds." * Journal of Consumer Marketing *Table of Contents Chapter - 01: Introduction; Chapter - 02: Classic failures; Chapter - 03: Idea failures; Chapter - 04: Extension failures; Chapter - 05: PR failures; Chapter - 06: Culture failures; Chapter - 07: People failures; Chapter - 08: Business cycle failures; Chapter - 09: Rebranding failures; Chapter - 10: Internet and new technology failures; Chapter - 11: Tired brands

    £23.74

  • Brandwashed

    Kogan Page Ltd Brandwashed

    15 in stock

    Book SynopsisMartin Lindstrom, chairman and founder of Buyology Inc, was voted one of the World's 100 Most Influential people by Time magazine. Among the globe's foremost marketers, Lindstrom advises top executives at companies such as McDonald's Corporation, Procter & Gamble, Nestlé, PepsiCo, Mercedes-Benz, and Microsoft. His most recent book, Buyology, was a huge international bestseller and he is also the author of Brandsense and Brandchild (both published by Kogan Page).Trade Review"A marketing veteran who lists McDonald's, Procter & Gamble and Microsoft among his former clients, Martin Lindstrom knows the industry well." * The Economist *"When the author of Freakonomics talks in such glowing terms about a book it's worth taking a peek. And Martin Lindstrom's Brandwashed certainly deserves it. It's an insiders guide to the sophisticated and cunning ways we are all manipulated on a daily basis by the global brands that want to part us from our pay packets. Lindstrom is a well-qualified guide to this maze of hidden persuasion." * British Airways Business Life Magazine *"Lindstrom knows every trick going. This fascinating book follows how advertisers literally target everyone often using highly manipulative tactics to convince us to buy their products. An eye-opening read." * Star Magazine *"After reading this book you will never feel the same after watching an ad again." * Healthy Magazine *Table of Contents Chapter - 00: Introduction; Chapter - 01: Buy buy baby: When companies start marketing to us in the womb; Chapter - 02: Peddling panic and paranoia: Why fear sells; Chapter - 03: I can’t quit you: Brand addicts, shopaholics, and why we cannot live without our smart phones; Chapter - 04: Buy it, get laid: The new face of sex (and the sexes) in advertising; Chapter - 05: Under pressure: The power of peers; Chapter - 06: Oh, sweet memories: The new (but also old) face of nostalgia marketing; Chapter - 07: Marketers’ royal flush: The hidden powers of celebrity and fame; Chapter - 08: Hope in a jar: The price of health, happiness, and spiritual enlightenment; Chapter - 09: Every breath you take, they’ll be watching you: The end of privacy; Chapter - 10: Conclusion: I’ll have what Mrs Morgenson is having The most powerful hidden persuader of them all: us

    15 in stock

    £33.40

  • The Language of Leaders

    Kogan Page Ltd The Language of Leaders

    Book SynopsisKevin Murray specializes in strategic communication, reputation management and leadership coaching. He has 40 years of experience in communications, first as a journalist, then in corporate communications, and now consultancy as chairman of The Good Relations Group, which is part of Chime Communications plc.For the past three decades, Kevin has been advising the global chairmen and chief executives (and their leadership teams) of a wide range of organizations. He has provided personal coaching for many of these leaders, helping them to become more effective communicators.Trade Review"A treasure chest of precious stories and ideas that will be of enormous value to all who read it for many years to come." * John Heaps, Chairman, Eversheds Llp *"Kevin Murray shows the key importance of communication for inspiring leadership. The Language of Leaders is required reading for anyone aspiring to lead a world-class organization." * Professor Mark P. Taylor, Dean of Warwick Business School, University of Warwick *"Kevin has written an essential, must-read book on why leaders need to be great at communicating and how they can best do it, packed with stories and insights." * Tony Manwaring, Chief Executive, Tomorrow’s Company *"I have just read one of the most inspirational leadership books for a long time. The Language of Leaders by Kevin Murray examines how top chief executives communicate to inspire, influence and achieve results." * Caroline Shaw, Chief Executive, The Christie NHS Foundation Trust *"I was utterly fascinated by Kevin Murray's analysis of the need to make communication a top skill for leaders. His book has been invaluable. The "must have skills" for leaders he discusses have certainly struck a chord with me as I grapple with the challenge of leading an organisation of 3,000 staff." * Heather Munro, Chief Executive, London Probation Trust *"To anyone who aspires to be a good leader of people at any level in an organisation, The Language of Leaders is relevant, insightful, powerful and very clearly structured. . It is the most invaluable book for business leaders. I wish it had been written years ago." * Paul Drechsler, Chairman & CEO, Wates Group *"In an overcrowded field, this is a book about leadership that offers rare insight. Not only thanks to the wealth of interview material, but also thanks to the intimate nature of their answers. This is likely to be the result of Murray's view that we follow leaders because of how they make us feel." * City AM *"If you read the book, you'll find the content is compelling. Anyone who aspires to be a better leader will benefit from it." * Jeremy Thompson, Managing Director, Gorkana *Table of Contents Chapter - 00: Introduction: communicate to inspire; Section - ONE: Why you need to be a better communicator if you want to lead; Chapter - 01: Napoleon’s leadership legacy; Chapter - 02: Leadership transformed – life in the fishbowl; Chapter - 03: The 12 principles of leadership communication; Section - TWO: The fundamentals; Chapter - 04: Learn to be yourself, better; Chapter - 05: Provide a framework for leadership and action, through mission and values; Chapter - 06: Communicate the future to drive the present; Chapter - 07: Bring the outside in and focus on building relationships and trust; Chapter - 08: Engage and align through conversations; Section - THREE: Communicate, communicate, communicate; Chapter - 09: It’s all about them – the need for audience centricity; Chapter - 10: The inspiring effect of listening leaders; Chapter - 11: Stand up to stand out – why you need a point of view; Chapter - 12: The power of stories; Chapter - 13: Watch out for the undermining signals beyond the words; Chapter - 14: Prepare properly for public platforms; Section - FOUR: Conclusion; Chapter - 15: Learn, rehearse, review, improve; become fluent in the language of leaders; Chapter - 16: Leadership in the public sector – is it different?; Chapter - 17: If you remember nothing else...; Chapter - 18: The tough questions all leaders need to ask of themselves

    £24.29

  • The Complete Guide to Professional Networking

    Kogan Page Ltd The Complete Guide to Professional Networking

    Book SynopsisSimon Phillips is an author, trainer and coach who is an expert in teaching people how to network and in running his own networks. He has run sessions on Mastering Networking with networking groups, at SME events, in Universities and at corporate events. His corporate clients include Accenture, easyJet, O2 and Lloyds TSB.Simon Ellinas has been a professional cartoonist for thirty years. His work has been published in many national newspapers and magazines as well as advertising campaigns and books. He is also a regular on the entertainment caricaturing circuit drawing guests at corporate parties and events.Trade Review"A fantastic 'go-to' guide to help business professionals deal with the increasingly important challenge of networking within the digitally-enabled commercial world. Easy to read, aided by illustrations and provides an excellent amalgamation of thinking from a wide range of experts. I will certainly be recommending the book to consultants as a way to differentiate themselves as effective networkers in a growing and noisy marketplace." * Tony McNeill, Founding Principal, B2E Consulting *"Packed full of ideas and tools to help you build an effective network, grow your business and build your reputation." * Christina Bush, Chairman, Reading and West Berkshire – Federation of Small Businesses, and Director, Social Facilitators *"This book is the best investment in networking you can make" * Kevin Garrett, Director, Social Facilitators *"Very practical and yet motivational at the same time" * Vanda North, Founder, Mind Chi Ltd *"The Complete Guide to Professional Networking outlines strategies, practical techniques and exclusive tips from some of the world's most successful networkers to achieve powerful results. The author, Simon Phillips, presents his ideas in an engaging style that makes it accessible and helpful to all readers, whether they are networking novices or experienced professionals looking to utilise their networks more effectively." * Business Ireland *Table of Contents Chapter - 01: What is networking?; Chapter - 02: How big should my network be?; Chapter - 03: What’s your networking style?; Chapter - 04: How to work the room in five easy steps; Chapter - 05: Tools for the job; Chapter - 06: Building your reputation online; Chapter - 07: How to network effectively at work; Chapter - 08: The networking scorecard; Chapter - 09: The complete professional networker; Chapter - 10: Mobilizing your network

    £25.64

  • Develop Your Assertiveness

    Kogan Page Ltd Develop Your Assertiveness

    Book SynopsisSue Bishop is a trainer, consultant and author of several training sourcebooks (also published by Kogan Page).Table of Contents Chapter - 00: Introduction; Chapter - 01: To be, or not to be?; Chapter - 02: Prepare to assert yourself; Chapter - 03: Positive thinking; Chapter - 04: Rights and wrongs; Chapter - 05: Now and then; Chapter - 06: Now see hear; Chapter - 07: Body talk; Chapter - 08: Relationships; Chapter - 09: Words and phrases; Chapter - 10: Power; Chapter - 11: Yes and no; Chapter - 12: Problem people; Chapter - 13: Tricky situations; Chapter - 14: Evolving technologies

    £12.34

  • Rethinking Prestige Branding

    Kogan Page Ltd Rethinking Prestige Branding

    Book SynopsisWolfgang Schaefer is CEO and Founder of zwoelf consulting, specialized in narrative brand strategies. Based in Berlin and NYC, he lectures at XU Exponential University Potsdam and other schools in Europe and the US. For the past 25 years as chief strategist he has worked with many of the world's top marketers at LVMH, P&G, Miele, Swarovski, Coty and Unilever et al.JP Kuehlwein is the Founder of marketing consultancy Ueber-Brands. He's also Adjunct Professor of Marketing at NYU Stern and Columbia Business School and leader of the Marketing Institute at The Conference Board think tank. Previously, he was Executive Vice President at Frederic Fekkai & Co as well as Brand Director and Director of Corporate Strategy at Procter & Gamble.Trade Review"Rethinking Prestige Branding defines the nature of 'ueber' brands and services and sets out the rules for their effective management.... For professionals in the premium brand industry, as well as those studying it or investing in it, Rethinking Prestige Branding presents a complete and information-packed resource covering every aspect of this mythical sector." * Dr. Christiane Beyerhaus, Professor of Marketing and Retail, Program Director (BA and MA) Global Brand and Fashion Management, International School of Management (ISM), Germany *"Thoughtful and probing, Schaefer and Kuehlwein expertly delve into the marketing alchemy of 'Ueber-Brands' beyond superficial catchphrases and generic notions. Empirical in essence and laced with philosophical quotes, yet triangulated with years of practitioner experience, the authors distill 7 key precepts on how to stay remarkable in prestige branding. A fresh and comprehensive work. Definitely worth the read." * Deryck J van Rensburg, President, Global Ventures, The Coca-Cola Company *"Shifts in demographics and worldview have meant that the approaches for Prestige brands in every category are changing. JP and Wolfgang's book sets a clear compass, balancing the mystery of magic and distance with the importance of purpose, meaning and customer delivery." * Jenny Ashmore, President, Chartered Institute of Marketing, CIM, UK *"This is one of the best new books to come out in recent years on the changes and elevations of branding in marketing and society today, through to their mythic aspects." * Robert Kozinets, Professor of Marketing, Schulich School of Business, York University (Toronto) *"Rethinking Prestige Branding describes in an entertaining way today's marketing paradigm of prestige and luxury brands. This book is an absolute must-read for any marketer working within the prestige or luxury industry." * Atissa Tadjadod, Director of Global Communications, Piaget (Richemont International) *"Based on an extensive benchmarking, this book unveils the seven major clues explaining the success of these brands. This is a much welcomed book for all marketing VPs." * Professor Jean-Noël Kapferer, HEC Paris, author of The Luxury Strategy, Kapferer on Luxury, and The New Strategic Brand Management *"In a world of disparate alternatives, consumers are choosing to express themselves with brand choices that reflect their values. Kuehlwein and Schaefer expertly navigate these waters to enable the architects of prestige brands." * Andy England, Executive Vice President and Chief Marketing Officer at MillerCoors *"Consumers today expect so much more from brands than just the physical product. Particularly premium products need to wrap service, meaning, and engagement around an authentic consumer experience, and digital and social media open up a canvass of possibilities. This book inspires our thinking about the possibilities at so many levels." * Pete Blackshaw, Global Head of Digital, Nestle *"It's often said that luxury brands follow their own rule book. That those who master it are a breed far apart from the annals of academia, brand keys and value propositions. For the most part that holds true. But after reading Rethinking Prestige Branding, I dare say that even luxury's rule book has been radically rewritten with this engaging and provocative treatise. It dovetails succinctly with the evolution of luxury marks I've had the pleasure (and pain) of leading." * Uwe Ellinghaus, Chief Marketing Officer, Cadillac *"I have been involved in brand equity building for more than 20 years. I found Rethinking Prestige Branding to be insightful and enjoyable, practical and at the same time conversational. Schaefer and Kuehlwein share important principles of Ueber branding illustrated with a wide array of case studies, brand stories and industry insights sparking imagination - for everyone interested in brands and in delivering sustainable business success." * Inge Heinsius, International Strategy and Marketing Expert, former CMO Godiva *"Kuehlwein and Schaefer find the rules of luxury have changed once again. In this new world, how can prestige brands expand reach while maintaining their status as leaders? This book is a great read for managers charged with building and maintaining prestige brands." * Scott Galloway, Professor of Marketing, NYU Stern *"The game has changed and continually changes but the one thing that must remain is a laser focus on the emotions of our consumer. JP and Wolfgang have drilled to the true essence of the Ueber-Brand breaking it all down to where the emotional content really lives." * Ian Ginsberg, President C.O. Bigelow Apothecaries *"I was fascinated by the authors' approach, and highly encourage you to read this book." * Dr. G. Clotaire Rapaille, Founder-CEO, Archetype Discoveries Worldwide *"This book made me reflect on the Moleskine brand in a radically different way. There is much to learn from its innovative approach." * Maria Sebregondi, Co-founder, Moleskine *"Rethinking Prestige Branding is very timely. In a rapidly changing world where prestige brands are facing explosive growth and incredible challenges, Wolfgang and JP provide a framework to understand and develop 'Ueber-Brands." * Professor Srinivas K. Reddy, Academic Director, LVMH-SMU Asia Luxury Brand Research Initiative *"A thoroughly enjoyable read. The well researched and insightful principles provide a new framework to define prestige branding in the socially connected landscape. And in a world where creating an aspiration brand is more about high values than high value and demands a connection to the consumer's mindset versus their wallet" * John Goodwin, CFO and Executive Vice President, Business Enabling, LEGO *"A compelling, enlightening and fascinating translation of the language of luxury. The authors have thoughtfully analysed and carefully defined a subject matter that has been overlooked in its significance to culture and contribution to innovation." * Gwen L. Whiting and Lindsey J. Boyd, Co-founders, The Laundress *"I enjoyed reading the book because the authors do not restrict themselves to luxury brands but explain concepts from multiple and varied industries. They have chosen carefully companies which are not only well-known but are making news in their respective industries and categories." * Professor Ashok Som, Founding Director, ESSEC-IIMA Global Management Program on Luxury and Retail *"You have to be able to make your customer dream and love your product...The authors help professionals and people who are about our industry to dig in some of its 'secrets." * Christian Foddis, Managing Director, Greater China, Salvatore Ferragamo *"With this book and the 'Ueber-Brand' concept we are all stimulated to put a new energy to our brands as conditions for success in the contemporary world. Easy reading and not only academic but rich with real examples of success." * Fabrizio Penta de Peppo, Professor of Luxury Marketing Management, Instituto Europeo di Design *Table of Contents Section - ONE: Rethinking prestige branding; Chapter - 01: The times they are a-changing; Chapter - 02: From marker to myth – a brief history of branding; Chapter - 03: A new kind of prestige – or what we mean by Ueber-Brands™; Section - TWO: The seven secrets of Ueber-Brands; Chapter - 04: Principle 1: Mission incomparable – the first rule is to make your own; Chapter - 05: Principle 2: Longing versus belonging – the challenge is both; Chapter - 06: Principle 3: Un-selling – the superiority of seduction; Chapter - 07: Principle 4: From myth to meaning – the best way up is to go deep; Chapter - 08: Principle 5: Behold! – the product as manifestation; Chapter - 09: Principle 6: Living the dream – the bubble shall never burst; Chapter - 10: Principle 7: Growth without end – the ultimate balancing act

    £25.64

  • Stickier Marketing

    Kogan Page Ltd Stickier Marketing

    Book SynopsisGrant Leboff is the founder of Sticky Marketing Ltd., a consultancy which advises clients on sales and marketing strategies, building their brand and positioning it as market leader in their particular sector. A regular speaker at conferences around the world, he is also a contributor to many business magazines and newspapers including, The Daily Telegraph, The Independent, and The Financial Times. Grant is also the author of the best-selling book, Sales Therapy, published by Wiley.Trade Review"...should be considered nothing less than gospel." * Elite Business Magazine *"Grant says the world wide web has commoditised the world, and being good at what you do is the minimum entry level to be allowed to compete - this is very powerful advice. It's not about what your business does, it's about how it does it, and who you do it for." * Talk Business *Table of Contents Section - ONE: Prologue; Section - TWO: Setting the scene; Chapter - 01: Printing press to world wide web; Chapter - 02: Scarcity to abundance; Chapter - 03: Transactions to engagement; Section - THREE: Developing an effective marketing strategy; Chapter - 04: Benefits to problems; Chapter - 05: Products to experiences; Chapter - 06: Unique selling point to customer engagement points; Section - FOUR: Communicating the message; Chapter - 07: Messages to conversations; Chapter - 08: Image to reputation; Chapter - 09: Controlling to sharing; Section - FIVE: It’s not about you, it’s about the customer; Chapter - 10: Advertisements to content; Chapter - 11: Broadcast to discovery; Chapter - 12: Static to mobile; Section - SIX: Epilogue; Customers to communities

    £24.99

  • Mastery in Coaching

    Kogan Page Ltd Mastery in Coaching

    Book SynopsisJonathan Passmore is well known for editing the Association for Coaching series, as well as for other titles in leadership and organizational psychology. He is an occupational psychologist with an international reputation, having spoken at conferences across the world from Harvard University, to Denmark, South Africa and Israel. He is also the Series Editor for the Wiley Blackwell Industrial Psychology series and has authored/co-authored The Top Business Psychology Models, Appreciative Inquiry for Change Management and The Facebook Manager over the last four years. In 2010, Jonathan was awarded the AC Global Coaching Award for his contribution to practice and research. He divides his time between academia, where he works as a professor of psychology at the University of East London, and business, where he works as a practicing psychologist.Trade Review"Mastery in Coaching, the sixth book in the AC series, skilfully draws upon a rich body of knowledge, demonstrating that coaching works. It is a significant contribution to the profession, based on the premise that mastery is not a destination in itself, but a journey of lifelong learning." * Katherine Tulpa, CEO and Co-founder, Association for Coaching *"While this book is entitled Mastery in Coaching: A complete psychological toolkit for advanced coaching, in fact, it offers far more than a toolkit. It will help you along your coaching journey by offering a wide array of research and perspectives. At the Institute of Coaching at Harvard Medical School we see that the greatest challenge facing coaches today is to bridge good theory and research to best practices. The Association for Coaching and Jonathan Passmore achieve this difficult challenge with ease and grace. As you absorb the information presented here, the theory, its application and case examples will help you pull knowledge and wisdom from your mind to your heart and gut." * Carol Kauffman , Founder and Executive Director, Institute of Coaching *Table of Contents Chapter - 01: Mastery in coaching – Jonathan Passmore; Chapter - 02: Positive psychology coaching – Lindsay G Oades and Jonathan Passmore; Chapter - 03: Psychodynamic coaching – Ulla Charlotte Beck; Chapter - 04: Narrative coaching – David Drake and Reinhard Stelter; Chapter - 05: Gestalt approaches – Alison Whybrow and Julie Allan; Chapter - 06: Neurobehavioural modelling: Applying neuroscience research to the development of coaching practice – Paul Brown and Denyse Busby-Earle; Chapter - 07: Cognitive behavioural coaching – Helen Whitten; Chapter - 08: Mindful coaching – Liz Hall; Chapter - 09: Compassionate mind coaching – Tim Anstiss and Paul Gilbert; Chapter - 10: Acceptance and commitment coaching – Tim Anstiss and Rich Blonna; Chapter - 11: Motivational interviewing – Jonathan Passmore

    £31.34

  • The Responsible Leader

    Kogan Page Ltd The Responsible Leader

    Book SynopsisTim Richardson is a thought leader and expert in socially responsible leadership. He is the former Head of Leadership Development and Talent Management at PricewaterhouseCoopers, where he created the firm's Emerging Leaders Programme and developed a global talent management strategy. Currently a Director at Waverley Learning Ltd and Director of It's Original Ltd, his portfolio boasts an array of corporate clients including HSBC, BBC, BOC, Zurich, Centrica, Lloyds TSB, Barclays and Uniliver amongst others. A regular speaker at conferences around the world on the subject of talent and leadership, he is also Chair of Lambourne End, an outdoor centre for disadvantaged young people in Essex, UK.Trade Review"At this time of rapid change, every institution and organization, including the church, is reviewing its understanding of leadership. Tim Richardson has assembled some very helpful models of a style of leadership which unites professional competence with the human characteristics which make all the difference between deadening and fruitful leadership." * Richard Chartres, Bishop of London *"A well-written overview of how we got where we are in our leadership understanding and the forces that are shaping our leadership context today." * Michael McKinney, LeadershipNow *"Especially recommended and appropriate for readers aspiring to becoming a leader in the corporate world or in government. The Responsible Leader will prove to be a significant and important addition to personal, professional, community, and academic library collections." * Midwest Book Review, Reviewer's Bookwatch, Logan's Bookshelf *"Timely, practical and stimulating." * Ian Powell, Chairman and Senior Partner, PwC UK *Table of Contents Chapter - 00: Introduction; Chapter - 01: How did we end up here?; Section - ONE: A fresh response: outlining the case for responsible leadership; Chapter - 02: What distinguishes responsible leaders?; Chapter - 03: What it means to be a responsible leader in practice; Chapter - 04: Living with paradox as a responsible leader; Section - TWO: The organizational response; Chapter - 05: Developing responsible leaders; Chapter - 06: Evolving a culture of responsible leadership; Chapter - 07: Potential pitfalls and myths; Section - THREE: A visionary narrative; Chapter - 08: Our moments of truth

    £23.82

  • Supply Chain Management Accounting

    Kogan Page Ltd Supply Chain Management Accounting

    Book SynopsisSimon Templar is a qualified accountant with 20 years industry experience as well as a lecturer on supply chain and procurement MScs in Cranfield and Plymouth. The author is a founding member of the Supply Chain Finance Community, a not-for-profit association which aims to share best practice and new research in an open, collaborative environment.Trade Review"Supply chain decisions, such as sourcing globally, investing in a new manufacturing facility, reducing inventory levels, or redesigning a transport network, have a profound impact on financial performance. However, decision makers rarely understand the full impact of these decision on their own firms, their supplier, and their customers. In this book, Dr. Simon Templar relies on his extensive practical experience and his academic expertise to build bridges between supply chain management and accounting. Whether you are an accountant or a supply chain practitioner, if you want to learn how to get the best financial results out of your supply chain, this book is for you." * Carlos Mena, Nike Professor of Supply Chain Management, Portland State University, USA *"The book highlights that supply chain management (SCM) is much more than operational decision-making, demand planning or logistics execution. The work demonstrates impressively that SCM also affects financial variables such as sales revenues, net working capital or asset utilization. The book perfectly emphasises the very important but often neglected interfaces between operations and managerial accounting. The book serves both as a basis for "newcomers" to this field as well as compendium for specialists for a more in-depth examination of the operations-finance-relations." * Prof. Dr. Erik Hofmann, Director, Institute of Supply Chain Management, University of St.Gallen, Switzerland *Table of Contents Chapter - 00: Supply chain accounting; Chapter - 01: Profitability, liquidity and asset utilisation; Chapter - 02: Supply chain management and firm performance; Chapter - 03: Product costing – Comparing marginal costing with full costing; Chapter - 04: Activity based costing and time based process mapping; Chapter - 05: Investment appraisal; Chapter - 06: Total cost of ownership and life cycle costing; Chapter - 07: Target costing and new product development; Chapter - 08: Introduction to supply chain finance; Chapter - 09: Customer profitability analysis; Chapter - 10: Budgeting, sales and operations planning, standard costing and variance analysis

    £42.74

  • On Purpose

    Kogan Page Ltd On Purpose

    2 in stock

    Book SynopsisShaun Smith is founder and partner of the customer experience consultancy Smith+Co, working with leading brands. A thought leader on customer experience strategy, he has featured many times on CNBC's Ask the Expert. He is the co-author of Bold (Kogan Page), Uncommon Practice and Managing the Customer Experience.Andy Milligan is a leading consultant on brand culture. He has worked for almost 20 years advising major organizations on brand building, customer experience and internal culture. Andy appears regularly in the media. He is the author of Brand it Like Beckham and co-author of Bold (Kogan Page), Uncommon Practice and Don't Mess with the Logo.Trade Review"To define a purpose that will galvanise the entire organisation is a leap of faith and requires strong leadership, but it also requires the clear and compelling process outlined in this book if you are to embark on this incredible journey." * Patrick Dempsey OBE, former Managing Director of Whitbread Hotels & Restaurants *"Shaun and Andy have created another great book, On Purpose, describing simply how great businesses use purpose and focus to fill customer needs and create value. Well done." * Vernon W. Hill II, Founder/Chairman of Metro Bank *"Creating a WOW experience for customers starts with creating a WOW experience for employees and both need to be based on your purpose. This book can show you how." * Tony Hsieh, CEO of Zappos.com, Inc. and New York Times bestselling author of Delivering Happiness *"With their latest book, Shaun Smith and Andy Milligan delve even further into the fabric of customer-focused companies, exploring the very purpose of these brands, and making a convincing correlation between customer advocacy and a strong sense of company purpose.... But On Purpose isn't just thought-provoking - it is also action-provoking. It will surely generate an urgent sense of soul-searching amongst those whose brands are built as money-making machines. But it will also encourage those brands built on more purposeful foundations to revisit their philosophies and ensure that these are being clearly communicated both to employees and customers. The key message of this terrific book is that brands need to be engaging and inspiring to stand out from the crowd. And without a clear sense of purpose - within the company, its leaders, its staff and its communications - brands will struggle to be distinctive." * Neil Davey Editor, MyCustomer, Group Editor SIFT MEDIA *"Shaun Smith and Andy Milligan have added another strong chapter to their purpose. This is a must read for any leader who is looking at differentiating their business by asking the important "why" and "why us" questions. It will provide excellent guidance on how to create your own journey and, most importantly, how to stick to it once your business purpose has been found." * Frans-Willem de Kloet, Managing Director & CEO UPC Czech Republic *"No successful business leader of the future can feel exempt from reading this remarkable book. It is by two global experts, extremely readable and compelling in its key message to place customer experience at the very core of every business." * Roger Harrop, The CEO Expert, Author, International Speaker *"Every now and then a truly cutting-edge book comes along that changes everything we know about the secrets of organizational greatness. On Purpose is a profound yet practical book no leader should miss reading. Laced with powerful examples and pragmatic practices, and written in a poignant style, Smith and Milligan reveal the mysteries of long-term enterprise success." * Chip R. Bell, author of The 9½ Principles of Innovative Service *"'On Purpose' wonderfully, informatively and encouragingly, brings to life the importance of a brand recognising the importance of having 'an authentic and credible sense of purpose'. It explores why this matters to consumers and employees alike - we all need to have an emotional connection with the purpose of a brand. ... Whether you are looking for validation of existing knowledge; new ideas to take your approach to Customer Experience forward; or just inspiration from two of the most experienced 'specialists' around, this cracking book has something for everyone interested in wanting to answer this fundamentally critical question: "what purpose does my business serve"." * Ian Golding, Customer Experience Specialist and Certified Customer Experience Professional, Customer Experience Consultancy Ltd *"Great book - highly recommended!" * Joe Pine, co-author of The Experience Economy *Table of Contents Section - ONE: Stand Up; Chapter - 01: Purpose Driven; Chapter - 02: Purposeful Leadership; Section - TWO: Stand Out; Chapter - 03: Infectious Communication; Chapter - 04: Distinctive Customer Experience; Chapter - 05: Continuous Innovation; Section - THREE: Stand Firm; Chapter - 06: Cult-Like Culture; Chapter - 07: Distinctive Employee Experience; Chapter - 08: Experience Measurement; Chapter - 09: Never Stand Still; Chapter - 10: On Purpose Profile; Chapter - 11: How to Implement – Successfully; Chapter - 12: Putting the Principles into Practice

    2 in stock

    £24.29

  • Leading Digital Strategy

    Kogan Page Ltd Leading Digital Strategy

    Book SynopsisProfessor Christopher Bones is an established thought leader in people, organization strategy and change and a widely acclaimed, award-winning author. He has over 30 years' experience in senior leadership positions, working with companies such as Diageo, Cadbury Schweppes and Shell. Appointed the first non-academic Principal of Henley Business School in 2004, he is now Dean Emeritus at Henley and Professor of Creativity and Leadership at Manchester Business School.James Hammersley founded Good Growth with Christopher Bones, an innovative digital change consultancy, whose clients have included Bupa, The Open University, Barclays Connector and O2 among others. Having worked on introducing digital performance to large organizations as a sales specialist he has witnessed first-hand the potential of digital to transform how we listen to and respond to customers.Trade Review"For businesses to thrive in today's markets they need to engage effectively with digital. This book provides an effective framework that helps leaders drive their digital efforts in the right direction. It offers a blueprint that many leaders will find invaluable." * Paul Walsh, Chairman, Compass Group and former CEO of Diageo *"The authors very successfully educate, challenge and stimulate smart thinking and practical actions. In particular, the excellent 'killer questions' poke the reader into a thorough assessment of their business." * Feilim Mackle, Sales and Service Director, O2/Telefonica *"The speed of evolution in digital business is accelerating. However digitally savvy you may be, this is a useful blueprint for business leadership in the digital age." * Doug Johnson-Poensgen, former Managing Director, Corporate Banking, Barclays Bank *"This is for the executive who sees the opportunity in digital but who is frustrated or daunted by the practicalities of execution. Leading Digital Strategy provides us with a response, refreshingly framed in terms of the fundamental management and leadership disciplines required. It is a confidence-inspiring guide that reminds us that it is not technology, but established business best practice that drives success in the digital world. I wish I had read a copy three years ago." * Alan South, former CEO, IDEO Europe *"Leading Digital Strategy is a must read for those who want to stay relevant in the 21st century through strong e-commerce." * Jan Mühlfeit, former Chairman, Microsoft Europe *Table of Contents Chapter - 00: Introduction; Chapter - 01: 21st-century markets; Chapter - 02: Identifying the e-commerce opportunity; Chapter - 03: Putting customers first; Chapter - 04: The new marketing model; Chapter - 05: The business of e-commerce; Chapter - 06: The growth organization; Chapter - 07: Leadership in change; Chapter - 08: Digital leadership in practice; Chapter - 09: The e-commerce leadership model

    £29.99

  • Kapferer on Luxury

    Kogan Page Ltd Kapferer on Luxury

    2 in stock

    Book SynopsisJean-Noël Kapferer is one of world's foremost thought leaders on luxury and its brands. An active researcher, HEC Paris graduate and PhD-holder from Northwestern University's Kellogg Business School (USA), Kapferer is co-author of The Luxury Strategy and The New Strategic Brand Management and has written many seminal articles. He is a sought after speaker, leading seminars on luxury all around the world at institutions such as HEC Paris, Tsing Hua University Beijing, Seoul Luxury Business Institute and LBI Shanghai. He is also advisor to the president of Inseec Business School (Paris).Trade Review"Kapferer strikes a powerful balance between marketing theory and the real world making it an accessible read....Kapferer is the authority on luxury branding. His work spans decades and he's partnered with an enviable number of researchers and authors." * John King, Head of Marketing at Asons Solicitors, for the Legal Support Network *"getAbstract recommends his insights to students of economic trends as well as luxury brand investors, managers, marketers and sellers." * getAbstract, Inc. *Table of Contents Chapter - 00: Introduction: Growth issues for luxury; Section - ONE: How luxury is changing; Chapter - 01: Sustaining the luxury dream: challenges and insights; Chapter - 02: Abundant rarity: the key to luxury growth; Chapter - 03: The artification of luxury: from artisans to artists; Section - TWO: Specific issues and challenges; Chapter - 04: Luxury after the crisis: pro logo or no logo?; Chapter - 05: Why luxury should not delocalize: a critique of a growing tendency; Chapter - 06: Internet and luxury: under-adopted or ill-adapted?; Chapter - 07: Does luxury have a minimum price?: an exploratory study into consumers’ psychology of luxury prices; Chapter - 08: All that glitters is not green: the challenge of sustainable luxury; Section - THREE: The business side of luxury brands’ growth; Chapter - 09: Not all luxuries act alike: the distinct business models of luxury brands; Chapter - 10: The LVMH–Bulgari agreement: what changes in the luxury market lead family companies to sell up?; Chapter - 11: Developing luxury brands within luxury groups: synergies without dilution?

    2 in stock

    £31.34

  • Building Leadership Development Programmes

    Kogan Page Ltd Building Leadership Development Programmes

    Book SynopsisNigel Paine is a change-focused leader with a worldwide reputation and extensive experience in leadership and consultancy. As the Head of Training and Development at BBC, he built one of the most successful learning and development operations in the UK. He now runs his own consultancy, which focuses on leadership, creativity, innovation and e-learning, working with companies in Europe, Brazil, Australia and the US. He is an academic director and member of the international advisory board at the University of Pennsylvania, board member of Management Issues and a Masie Learning Fellow.Trade Review"This book is well researched, covers the right ground, gives some fascinating examples of great programs from all over the world and extracts the learning from all of this. For me, it is the right book at the right time." * Elliott Masie, CEO and President, The Masie Centre *"This book should be required reading for everyone in leadership development... Anyone paying attention to its messages will deliver better and more effective leadership programmes. Highly recommended." * Donald H Taylor, Chair, Learning and Performance Institute *"This books is extremely well written, accessible and easy to understand, whilst being very well researched. Nigel Paine has a unique perspective on what makes leadership development effective and it will help anyone interested or involved in this field." * Dr Annie McKee, Senior Fellow at the University of Pennsylvania and Director of the PennCLO Executive Doctoral Program *"This book provides a solid foundation: a conceptual framework, and a broad range of grounded case studies, sharing both design and execution stories, tales of aspiration, tales of learning, tales of failure. It is this willingness to ground the work in a succession of practical examples that differentiates this for many of the other leadership texts that adorn my bookshelf." * Julian Stodd, Founder of Sea Salt Learning *"Leadership development is a dangerous game: easy to commit to, much harder to win. Nigel Paine's new book Building Leadership Development Programmes plots a sensible course eschewing high theory in favour of multiple, grounded, pragmatic and freely shared case studies....It is this willingness to ground the work in a succession of practical examples that differentiates it from many of the other leadership texts that adorn my bookshelf." * Inside Learning Technologies and Skills magazine *"[Nigel's] books are very practical and immediately applicable" * Adam Stedham, Senior Vice President, Learning Solutions at GP Strategies Corporation *"[It] was a pleasure to read....There were some examples that I enjoyed in particular, such as the BP and the SeaSalt example, mostly because they were new to me and provided a lot of insight in how others approach big challenges.... I also LOVED chapter 11 (The Shape of the Future). It gave me a completely different perspective on the potential of AI and VR." * Mirjam Neelen, Sr. Learning & Development Consultant at Learnovate Centre *"My team is presently in the process of designing a flagship programme for scientific leaders...and I've no doubt it will be incredibly useful in shaping our approach." * Director, People Development and Operations at Broad Institute of MIT and Harvard *Table of Contents Chapter - 00: Introduction: Why this book? Section - ONE: The Leadership Challenge Chapter - 01: The leadership context Section - TWO: Improving the Paradigm Chapter - 02: Beyond the corporate university: GE’s Crotonville Chapter - 03: Leadership on the edge: Discomfort as a learning experience Chapter - 04: Rethinking executive leadership development: DeakiPrime Chapter - 05: Leadership as a catalyst for change: The example of the NHS Section - THREE: Changing the Paradigm Chapter - 06: Any time, any place leadership: BP’s digital leadership development Chapter - 07: Leadership development as storytelling: Social leadership in a large company Chapter - 08: Making online learning an immersive experience Section - FOUR: Elements for Transformation Chapter - 09: Action learning: The community develops itself Chapter - 10: DIY leadership development: Ensuring leadership development when you have a very low budget Chapter - 11: The shape of the future: The increasingly powerful role of technology Section - FIVE: Lessons Learned Chapter - 12: How to move forward

    £31.34

  • Ultimate IQ Tests

    Kogan Page Ltd Ultimate IQ Tests

    1 in stock

    Book SynopsisKen Russell and Philip Carter are IQ test experts who are continually devising new IQ tests and puzzles. They have produced over 60 books covering all aspects of testing, crosswords, puzzles and reasoning. These include the best-selling Test your IQ published by Kogan Page. Philip Carter is also the author of IQ & Psychometric Tests, The IQ & Psychometric Test Workbook, Test and Assess Your IQ, Advanced IQ Tests, IQ and Aptitude Tests, IQ and Personality Tests, Succeed at IQ Tests, all published by Kogan Page.Trade Review"A 'must-have' for anyone who expects to take an IQ test, as well as a fun way to keep one's mind active and sharp!" * Wisconsin Bookwatch, The Self-Help Shelf, Midwest Book Review *Table of Contents Chapter - 01: Test 1 - Questions; Chapter - 02: Test 2 - Questions; Chapter - 03: Test 3 - Questions; Chapter - 04: Test 4 - Questions; Chapter - 05: Test 5 - Questions; Chapter - 06: Test 6 - Questions; Chapter - 07: Test 7 - Questions; Chapter - 08: Test 8 - Questions; Chapter - 09: Test 9 - Questions; Chapter - 10: Test 10 - Questions; Chapter - 11: Test 11 - Questions; Chapter - 12: Test 12 - Questions; Chapter - 13: Test 13 - Questions; Chapter - 14: Test 14 - Questions; Chapter - 15: Test 15 - Questions; Chapter - 16: Test 16 - Questions; Chapter - 17: Test 17 - Questions; Chapter - 18: Test 18 - Questions; Chapter - 19: Test 19 - Questions; Chapter - 20: Test 20 - Questions; Chapter - 21: Test 21 - Questions; Chapter - 22: Test 22 - Questions; Chapter - 23: Test 23 - Questions; Chapter - 24: Test 24 - Questions; Chapter - 25: Test 25 - Questions

    1 in stock

    £16.14

  • 4D Leadership

    Kogan Page Ltd 4D Leadership

    Book SynopsisDr Alan Watkins is CEO and Founder of Complete Coherence, a consultancy that brings the latest approaches from neuroscience, physiology and systems theory to the human performance challenges faced by business leaders around the world. A qualified physician and neuroscientist, he has been an affiliate professor of leadership at the European School of Management, London, and a previous honorary senior lecturer in neuroscience and psychological medicine at Imperial College, London. Dr Alan Watkins' TED Talks have viewing figures of over 700,000. He is also the author of Coherence: The Secret Science of Brilliant Leadership (also published by Kogan Page, 2013).Trade Review"This is the book I've been waiting for. A genuine game changer." * John Browett, CEO, Dunelm *"This book demonstrates how leaders and businesses can be purpose-driven and a force for good when they focus on all four dimensions." * Carolyn McCall, CEO, easyjet *"This book provides a number of interesting and potentially useful frameworks and ideas for leadership development." * John Gibbs, Leading Business Books *"Practical as well as interesting, the book contains summarised action points throughout and should be of interest to leaders, aspiring leaders and human resources practitioners." * Frank Dillon, The Irish Times *Table of Contents Section - ONE: The objective world of ‘doing’ (‘IT’); Chapter - 01: The escalating leadership challenges in the VUCA world; Chapter - 02: Vertical development in the ‘IT’ dimension; Section - TWO: The subjective world of ‘being’; Chapter - 03: Vertical development of the ‘I’ dimension; Chapter - 04: The untapped potential of adult maturity; Section - THREE: The inter-personal world of ‘relating’; Chapter - 05: Vertical development of the ‘WE’ dimension; Chapter - 06: The secret of successful relationships in the ‘WE’ dimension Chapter - 07: Conclusion

    £31.86

  • Advanced Customer Analytics

    Kogan Page Ltd Advanced Customer Analytics

    Book SynopsisMike Grigsby has been involved in marketing science for more than 25 years. He was marketing research director at Millward Brown and has held leadership positions at Hewlett-Packard and the Gap. With a wealth of experience at the forefront of marketing science and analytics, he now heads up the strategic retail analysis practice at Targetbase. Mike is also known for academic work, having written articles for academic and trade journals and taught at graduate and undergraduate levels. He is a regular speaker at trade conventions and seminars.Trade Review"Advanced Customer Analytics provides a great introduction into the main analytical tools marketing managers should be familiar with these days. Starting from regression analysis the book gradually covers more sophisticated methods including time series models, survival analysis, TOBIT models and structural equation models. What makes this book special is the easy to understand way in which these methods are explained and applied to problems marketing managers face every day. This makes this book great for practitioners as well as for readers interested in learning applied statistics. I strongly recommend this book to anyone interested in data-based marketing decision making." * Michael Haenlein, Professor, ESCP Europe *"Advanced Customer Analytics provides a serious but accessible tool kit for the aspiring retail leader." * Michael Beverland, Professor of Marketing, School of Economics, Finance and Marketing *"I would highly recommend Advanced Customer Analytics. The book is well written and will become your favourite go-to reference. The examples given throughout are typical day-to-day problems that arise within the marketing analytics field and could be easily translated into other fields as well. The book reads as though Mike is right there with you baring his brains and humour on a topic that needs both. Mike explains even the most complicated concepts in an easy to understand and logical manner with many examples." * Susan Martin, Senior Analyst and Big Data Guru *"Written from a practice viewpoint, Advanced Customer Analytics is an engaging and easy-to-read book that would interest students and practitioners attentive to research and, more specifically, retailing. The book is conceptually substantial and serves as a practical guide to understanding and applying retail analytics. A particular strength of the book is the application to relevant industry issues facing large retailers today (such as Wal-Mart, Sears, Macys, Kohls, etc.) as more and more companies are facing downsizing and restructuring pressures." * Dr Candice R. Hollenbeck, Ph.D., University of Georgia, Terry College of Business *"An approachable and enjoyable read... the business cases are just outright fun." * Jehoshua Eliashberg, Sebastian S. Kresge Professor of Marketing and Professor of Operations, Information, and Decisions, The Wharton School *"Advanced Customer Analytics gives an in-depth focus on how to communicate with your customers scientifically and effectively using statistics and predictive modeling." * Cai Chen, E-commerce and Digital Marketing Analytics Practitioner *"Mike Grigsby, the author of Marketing Analytics, takes a critical and in-depth look at the issues underpinning customer analytics. The book provides a fresh and comprehensible view on the complex issue of advanced customer analytics. Starting from the basics of regression and factor analysis he quickly moves to what is essential in business and marketing i.e. purchasing, order of purchases, pricing and discounts, allocation of marcom, bundling, category management and CLV. The book is full of practical examples from retailing industry and more importantly he shows how the analysis is actually done. If you want to deepen your knowledge of customer focused analytics this is the book to read!" * Jari Salo (D.Sc.), Professor of Marketing (Digital Business and Marketing) at the Oulu Business School *"Mike has once again presented complex marketing concepts such that the newcomers to the field will appreciate the fundamental rationale economics plays in doing good market research. The reader is guided through the appropriate use of many popular statistical procedures to address basic marketing concerns. Mike's "no nonsense" (albeit at times humorous) interpretation of statistical output provides an excellent template to help more seasoned marketing analysts explain their work. At the very least, the reader will be treated to a very entertaining discussion of the making of marketing analytics. I highly recommend Advanced Customer Analytics." * Derek Glatz, Senior Pricing Analyst, Loewe-Adler International Inc. *"This book is an extremely useful resource which gives a wide overview on the targeting, segmenting and building, and measuring customer loyalty in retailing. The book presents a practical application of traditional techniques applied to different kinds of non-traditional data, helping practitioners to understand the basics of marketing analytics in retail." * Prof. Lina Anastassova, PhD, Head of Marketing Chair, Burgas Free University, Bulgaria *"We are in the midst of digital business and society transformation. Also known as the real time digital economy. Marketers past, present and future need to understand this world and how it will influence clients, customers and how analytics will optimize messaging for decision makers from all professional backgrounds. Mike Grigsby has been at the genesis of this tipping point for quite some time and has captured many great methods and experiences to set you on this journey." * Tony Hamilton, Solution and Best Practices Consultant at Planet Analytics *"Mikes style of writing is easy and right to the point. In Advanced Customer Analytics Mike adds specific math and statistics examples that are relevant and easy to follow. If you want to step up your analytics understanding this book is for you." * Emmett Cox SVP Customer Intelligence at BBVA Compass and author of Retail Analytics *Table of Contents Section - 01: Overview; Section - 02: Regression and Factor Analysis; Section - 03: Retail; Section - 04: Retail; Section - 05: Understanding and estimating demand; Section - 06: Price elasticity and discounts; Section - 07: Valuing marketing communications (marcomm); Section - 08: Forecasting future demand; Section - 09: Targeting the right customers; Section - 10: Maximizing the impact of mailing; Section - 11: The benefits of product bundling; Section - 12: Estimating time of purchase; Section - 13: Investigating the time of product purchase; Section - 14: Increasing customer lifetime value; Section - 15: Modelling counts (transactions); Section - 16: Quantifying complexity of customer behaviour; Section - 17: Designing effective loyalty programmes; Section - 18: Identifying loyal customers; Section - 19: Introduction to segmentation; Section - 20: Tools for successful segmentation; Section - 21: Drawing insights from segmentation; Section - 22: Creating targeted messages; Section - 23: RFM vs. segmentation; Section - 24: Marketing strategy;

    £33.24

  • Armstrongs Handbook of Management and Leadership

    Kogan Page Ltd Armstrongs Handbook of Management and Leadership

    Book SynopsisMichael Armstrong is the UK's bestselling author of Human Resource Management books including Armstrong's Handbook of Human Resource Management Practice and several other titles published by Kogan Page. With over a million copies sold, his books have been translated into twenty-one languages. He is managing partner of E-Reward as well as an independent management consultant. Prior to this he was a chief examiner of the Chartered Institute of Personnel and Development (CIPD) and an HR director of a publishing company.Trade Review"The definitive guide on the processes of management and leadership" * Commerce and Industry (about a previous edition) *"A revealing book that will help readers to develop leadership skills in others and guide them towards personal excellence as a leader" * Business Executive (about a previous edition) *"this is a helpful and fairly comprehensive reference source for middle and senior managers and students." * Bob Baker for the CMI Management and Consulting Book Club *Table of Contents Section - ONE: Leading, managing and developing people fundamentals Chapter - 01: Leadership Chapter - 02: Management Chapter - 03: Developing people Section - TWO: Human resource management and learning and development Chapter - 04: The essence of human resource management Chapter - 05: The practice of HRM Chapter - 06: The practice of learning and development Chapter - 07: The contribution of HRM and L&D in different types of organizations Chapter - 08: The professional and ethical approach to HRM and L&D Section - THREE: People management processes Section - 09: Motivation Chapter - 10: Commitment Chapter - 11: Employee engagement Chapter - 12: Change management Chapter - 13: Flexible working Chapter - 14: Managing diversity and inclusion Section - FOUR: Leadership, management and learning and development skills Chapter - 15: Leadership skills Chapter - 16: Management skills Chapter - 17: People management skills Chapter - 18: Learning and development skills Chapter - 19: Managing interpersonal relationships at work Chapter - 20: Managing oneself Chapter - 21: Problem solving and decision making Chapter - 22: Analytical, critical and consultancy skills Chapter - 23: Information handling skills Chapter - 24: Business and financial skills Chapter - 25: Postgraduate study skills

    £37.99

  • When Digital Becomes Human

    Kogan Page Ltd When Digital Becomes Human

    Book SynopsisSteven Van Belleghem is a successful entrepreneur, academic, speaker and author. He is a thought leader on the transformation of customer relations and the future of customer-centric marketing. The former Managing Partner at market research and consultancy firm InSites Consulting, he is a professor at Vlerick Leuven Gent Management School and author of The Conversation Manager and The Conversation Company.Trade Review"Do you think customer relationships are important? Do you believe you are running a customer-focused company? Then read this book. Using a wide range of case studies and inspiring stories, it will show you how to really put the customer at the heart of everything. You will learn how to combine the digital and human dimensions to create emotional, productive customer relationships." * Dominique Leroy, CEO, Proximus *"When Digital Becomes Human goes further than the traditional theories on customers and the future. It forces you to take the customer relationship ten steps further. It is an inspiring read for all managers serious about their relationships with their customers." * Wiebe Draijer, CEO Rabobank *"Everyone wants to be digital, even CEOs. But it only works if you create an authentic relationship with your customers - in this digital world, personal relationships actually become more important. The link between digital and human is explored brilliantly in this book. A mustread for every modern CEO. A must-read for every old-fashioned one too." * Marc Coucke, CEO, Omega Pharma *"A great book for anyone in business, When Digital Becomes Human answers the question, what is great customer service in the digital age? The case studies he uses, such as Amazon, Toyota, ING, Nike and Starbucks, reinforce the idea that having a person on the other end can be the difference between keeping and losing a customer... Van Belleghem argues that the human touch will become more, not less important, in the future." * The British Weekly *"An interesting book about a subject that might confound current wisdom or feeling for many, yet it manages to transform thought without being confrontational or overly evangelistic. It lets the subject just speak for itself!" * Darren Ingram, Darren Ingram Media *Table of Contents Section - ONE: Introduction; Chapter - 00: Introduction; Chapter - 01: The customer relationship of the future; Section - TWO: Digital Transformation; Chapter - 02: Digital first = customer first; Chapter - 03: A single digital ecosystem; Chapter - 04: From self-service to automation; Chapter - 05: Not ‘big data’ – ‘big relevance’; Section - THREE: The human transformation; Chapter - 06: The technology becomes human; Chapter - 07: Heartketing; Chapter - 08: The human touch; Chapter - 09: Crowd power

    £25.64

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