Kogan Page

Kogan Page

Kogan Page is an award winning publisher of Business, Finance & Law books from global experts, academics and professionals.

Key genres include business strategy, management and management techniques and artificial intelligence

Best known titles include Steven Van Belleghem’s Customer Passion, AI Strategies For Teams and Superskills again focussing on how best to manage & cope with AI technologies.

Key authors include the prolific HR expert Michael Armstong How To Manage People Fast and Alan Barker who has published many titles on professional skills such as Speak Up, Stand Out. Whilst Matt Haig is better known as a fiction author he was previously a respected author on all elements of branding with Brand Success and Brand Failures being highlights.

1792 products


  • Kogan Page Ltd Fundamentals of Risk Management

    Out of stock

    Book SynopsisClive Thompson was founding Chair of the Professional Standards and the Interest Group Committees of the Institute of Risk Management where he served on the board and was Deputy Chair until 2020. Based in West Sussex, UK, he has been a risk manager and consultant delivering projects globally. He is a Certified Fellow of the IRM.Trade Review"This book is the definitive 'go to' guide for those involved in risk management. Its logical structure offers a comprehensive analysis of every facet of risk management, including current challenges such as alignment with corporate strategy, ESG and cyber risks." * Paul McDonald, Director, Group Insurable Risk, BAE Systems *"This book provides a thorough and instructive foundation for any professional or team looking to increase their enterprise's rigour around risk. Acknowledging and discussing critical contextual issues, such as global finance, international regulations, corporate culture and natural human responses to risk, sets the reader up for success - and empowers them to proactively and positively navigate the uncertainty we all work in."-" * Kelly Barner, Owner and Managing Director, Buyers Meeting Point *Table of Contents Section - ONE: Introduction to Risk Management; Chapter - 01: Approaches to Defining Risk; Chapter - 02: Impact of Risk on Organizations; Chapter - 03: Types of Risks; Chapter - 04: Scope of Risk Management; Chapter - 05: Principles and Aims of Risk Management; Section - TWO: Approaches to Risk Management; Chapter - 06: Risk Management Standards; Chapter - 07: Establishing the Context; Chapter - 08: Enterprise Risk Management; Chapter - 09: Alternative Approaches; Section - THREE: Risk Assessment; Chapter - 10: Risk Assessment Considerations; Chapter - 11: Risk Classification Systems; Chapter - 12: Risk Analysis and Evaluation; Chapter - 13: Loss Control; Chapter - 14: Defining the Upside of Risk; Section - FOUR: Risk Response; Chapter - 15: Tolerate, Treat, Transfer and terminate; Chapter - 16: Risk Control Techniques; Chapter - 17: Insurance and Risk Transfer; Chapter - 18: Business Continuity; Section - FIVE: Risk Strategy; Chapter - 19: Core Business Processes; Chapter - 20: Reputation and the Business Model; Chapter - 21: Risk Management Context; Chapter - 22: Risk Management Responsibilities; Chapter - 23: Control of Selected Hazard Risks; Section - SIX: Risk Culture; Chapter - 24: Risk-Aware Culture; Chapter - 25: Importance of Risk Appetite; Chapter - 26: Risk Training and Communication; Chapter - 27: Risk Practitioner Competencies; Section - SEVEN: Risk Governance; Chapter - 28: Corporate Governance Model; Chapter - 29: Stakeholder Expectations; Chapter - 30: Operational Risk Management; Chapter - 31: Project Risk Management; Chapter - 32: Supply Chain Management; Section - EIGHT: Risk Assurance; Chapter - 33: The Control Environment; Chapter - 34: Risk Assurance Techniques; Chapter - 35: Internal Audit Activities; Chapter - 36: Reporting on Risk Management

    Out of stock

    £44.64

  • Learning Experience Design

    Kogan Page Ltd Learning Experience Design

    1 in stock

    Book SynopsisDonald Clark has over 30 years' experience in online learning, simulations, virtual reality, mobile and artificial intelligence projects. He was a founding member of Epic Group plc and the Founder and CEO of Wildfire Learning. He is a frequent global speaker, blogger, advisor and researcher and is also a Visiting Professor at the University of Derby.Trade Review"Always moving things forward in learning design, here Donald takes us into new territory towards, workflow learning, AI, data and LXPs. His depth of knowledge on learning theory, along with his 35 years in designing learning experiences makes this the 'go-to' text for Learning Experience Design." * Ben Betts, CEO, Learning Pool *"Couldn't believe the huge number of hints and tips on design. You find yourself coming across learning experiences and design tips you'd never have thought of, where his depth of knowledge on learning theory gives you faith in its authority." * John Helmer, Host, The Learning Hack *"As video producers we spend a lot of our own learning time studying film and how it works. There's little time left to study the research about the use of video in learning - and where do you find that information? Donald is all over the latest evidence in this area, and his chapter about video in learning is probably the best resource there is for a video maker to get across the facts about where video is really effective in learning. As such, this book is invaluable." * Tom Hickmore, Creative Director, Nice Media *"At last, a Learning Design book that is sensitive to what learners actually do and need! It sees learning as a process and not an event so includes the all-too-important design issues of performance support, moments of need and designing learning around the learner." * Bob Mosher, CEO and Chief Learning Evangelist, APPLY Synergies *Table of Contents Chapter - 01: Learning experience design; Chapter - 02: Learning experience designers; Chapter - 03: Emotion, attention and motivation; Chapter - 04: Interface design; Chapter - 05: Text and graphics; Chapter - 06: Audio for learning; Chapter - 07: Video and animation; Chapter - 08: Engagement, questions and feedback; Chapter - 09: Scenarios and simulations; Chapter - 10: VR and AR; Chapter - 11: Games and gamification; Chapter - 12: Social learning; Chapter - 13: Transfer and practice; Chapter - 14: Workflow, curation and data

    1 in stock

    £31.34

  • The Contemporary CFO

    Kogan Page Ltd The Contemporary CFO

    Book SynopsisMichael Haupt is a Partner in Deloitte Consulting, based in London. He is a senior leader of Deloitte's Finance, Performance Management and Technology practice in Europe and works very closely with many senior finance, business and technology executives of leading global companies. He is a widely recognized thought leader who has contributed to several publications on finance and performance management. He has written The Contemporary CFO to help current and future finance leaders navigate the demands of an increasingly fast-changing, complex and interconnected world.Trade Review"Brilliant! An insightful and highly relevant view into the ongoing evolution of the CFO role and the transformation of the Finance function and companies more generally." * Tony Latham, Chief Financial Officer, Bacardi *"Business are changing, evolving and adapting at a pace never seen before. CFOs are expected to play multi-dimensional roles, drive the transformation, foster capabilities and deliver performance. By framing the role through the lenses of a digital engineer, entrepreneur and economist, Michael has brought to life the impact a strong CFO can create, both for winning today and tomorrow. This book is a treatise on many highly relevant topics with key insights and practical implementation actions. A must read for all professionals." * Srinivas Phatak, Executive Vice President Finance, Unilever *"A must read for CFOs - and an asset for the wider executive team. By dividing the content into three parts, the book explores the central role of the CFO but also addresses her/his relationships to peers on the board, the need for contemporary finance leaders to integrate across functions, as well as the necessary tools for modern corporate governance in changing times." * Dr Christian Langer, Chief Digital Officer HHLA Hamburger Hafen und Logistic AG, and former Chief Digital Officer, Lufthansa AG *"Spot-on! Michael superbly describes how technology is as essential to finance today as double entry accounting has been for centuries. He provides very concrete clues to help a CFO navigate through a digital finance transformation keeping in mind that data is its Alpha and Omega." * Christophe Lambinet, Global Head of Finance, Legal & Compliance Technology, Nestle *"This book is a super interesting read and details how CFOs should be a driver of change rather than be driven by it. Creating an inspiring work environment and developing psychological safety within the team is, I believe, key to successful transformation. Along with choosing the right people for the team with the right mindset and allowing them the space to come up with bold new ideas, work on projects, develop an intrapreneurial spirit and establish a culture that embraces mistakes as learning opportunities." * Sonja Simon, Chief Financial Officer, SAP Latin America *"An excellent, actionable guide for current and future finance leaders seeking to drive sustainable growth and value creation in an increasingly complex and interconnected business environment." * Mark Shadrack, Chief Operating Officer, Hope and Homes for Children, and former Vice President Finance, Unilever *"A powerful insight into the changing landscape and role of CFOs in this dynamic environment - reminding me of many inspiring conversations with Michael and our Finance Leader Round Table." * Anoop Agarwal, Chief Financial Officer, Mars Pet Nutrition, and former Vice President Finance, Digital & Staff Officer, Mars Incorporated *"Talking about the future is always hypothetical and speculative. The Contemporary CFO brings it to the point: Future is happening now. This makes the book unique: a clear blueprint and call for action for finance executives - supported by extensive original research at academic standards, combined with exclusive insights from in-depth interviews with top management and hands-on experiences from delivering transformational change in leading global organisations." * Dr Ulrich Kloubert, board member, TechFunder, and former academic director, GEM Global E-Management, University of Cologne *"The Contemporary CFO is a must-read for leaders keen to understand and apply the principles underpinning successful digital transformation. Packed with timely, yet timeless insights about business performance and growth in a connected world, this is an essential guide for finance, business and technology executives." * Mark Waller, Chief Digital Strategist, TechShifts Media *"Michael has written a must-read for CFOs and their teams who really want to make the Digital Finance leap. This book helps finance leaders to avoid going after all the bells and whistles and instead focus on what really matters to drive transformational change." * Mohamed Bouker, Partner at Deloitte, and author of The CFO in Pole Position *"This book is absolutely inspiring for me. It reflects very well the situation that most of our CFO community is in - between leaving old business models and creating a new world. Transformation is becoming the main goal of every CFO. This book will help readers to be the leader in a digital transformation and shows the new role of the CFO in the 21st century. Thank you for this inspiring insight!" * Thomas Behrens, Chief Financial Officer, SAP EMEA North *Table of Contents Chapter - 00: Introduction; Section - ONE: The engineer perspective (and the art of design thinking); Chapter - 01: Introduction; Chapter - 02: Beyond process automation; Chapter - 03: Data, data, data; Chapter - 04: It’s all about people; Chapter - 05: The engineer perspective - Summary; Section - TWO: The entrepreneur perspective (and the art of systems thinking); Chapter - 06: Introduction; Chapter - 07: The strategic performance dialogue; Chapter - 08: The operational performance dialogue; Chapter - 09: Performance culture; Chapter - 10: The entrepreneur perspective - Summary; Section - THREE: The economist perspective (and the art of network thinking); Chapter - 11: Introduction; Chapter - 12: Digital business platform; Chapter - 13: Digital business ecosystems; Chapter - 14: Multi-stakeholder value; Chapter - 15: The economist perspective - Summary; Chapter - 16: Bibliography

    £31.34

  • The Driving Instructors Handbook

    Kogan Page Ltd The Driving Instructors Handbook

    2 in stock

    Book SynopsisJohn Miller has been involved in the driver training industry for over 35 years, based in Chichester, UK. He is a qualified and experienced instructor trainer and LGV instructor. For many years he ran his own driving school for car and lorry drivers in Chichester, together with an instructor training facility. He is now a consultant to the driver training industry.Table of Contents Chapter - 00: Introduction; Chapter - 01: Qualifying as an Approved Driving Instructor; Chapter - 02: The Driver Training Industry; Chapter - 03: ADI Part 1 - Theory test and hazard perception; Chapter - 04: ADI Part 2 - Driving Ability; Chapter - 05: Driving Theory; Chapter - 06: Trainee Licence; Chapter - 07: ADI Part 3 - Instructional Ability; Chapter - 08: The ADI Standards Check; Chapter - 09: Driver Training; Chapter - 10: Lesson Topics; Chapter - 11: The Driving Test; Chapter - 12: The Driver; Chapter - 13: Driving Syllabus; Chapter - 14: Disabilities and Impairments

    2 in stock

    £22.94

  • User Research

    Kogan Page Ltd User Research

    Out of stock

    Book SynopsisStephanie Marsh (she/they) is a leading UX research professional and currently UX Research Operations Lead at Springer Nature. They are the former Head of User Research and Analysis for the UK Government Digital Service and former Head of Digital Strategy for the UK Ministry of Defence. She was also previously a consultant at Bunnyfoot, a leading UX consultancy in the UK. They have contributed chapters to a range of peer-reviewed texts in related fields and has delivered talks on UX Research, Research Operations and UX strategies at a range of conferences and industry events. She is based in London.Trade Review"This book offers a comprehensive overview of how to be a great user researcher and explains exactly how to plan, run and debrief impactful user research. This new edition is right up to date with modern research needs for ethical data handling, and operationalising research. An essential handbook for new and experienced researchers to keep by their side!" * Steve Bromley, Principal User Researcher at Reach PLC and author of Building User Research Teams and How To Be A Games User Researcher *"For those embarking on a career in user research, research operations, or for those with experience in the fields, User Research is a must-have guide. Fantastically practical with all those questions you didn't even know you had already covered." * Brigette Metzler, ResearchOps Lead, Department of Agriculture, Water, and the Environment (Australia) and co-chair of the ResearchOps Community *"A true guide as it covers the full lifecycle of user and qualitative research, from design and collection through to dissemination. Following the advice in each chapter will ensure you deliver robust research and insights. The addition of the research operations section and the prominence given to the legal and ethical considerations only further enhances the credibility and utility of this book." * Laura Wilson, Data Quality Hub Lead, UK Office for National Statistics and author of Respondent Centred Surveys *"This is an essential handbook for anyone learning how to conduct user research. It's also an invaluable reference book for experienced researchers. I shall add it to my library! What stands out in this book is the excellent blending of the basic building blocks with best practice for conducting quality user research." * Karmen Guevara, Human-Computer Interaction Pioneer *"We finally have a practical and pragmatic overview of user research methods together in one book. I expect to see well-thumbed and bookmarked copies of this book on the desks of everyone who believes in the value of designing for their users." * Amy Stoks, Principal Consultant, Affinity UX Ltd *"Stephanie Marsh artfully and comprehensively describes modern user research methods...and importantly, exactly when to use which one!" * Colin MacAthur, Adjunct Professor, University Bocconi *"The comprehensive guide that follows delivers this promise, empowering its reader with clear explanations and practical instructions based on Stephanie's extensive experience. If you've ever felt intimidated by the complexity and breadth of the subject of user research, this book is for you." * Amy Hupe, Design Systems and Content Design Expert *"Stephanie Marsh does a hard thing well- she covers the whole gamut of a user researcher's process while placing a strong emphasis on the core fundamentals. Whether you're an experienced researcher or you're new to the field, you'll want to keep this book close to hand." * Mithula Naik, Head of Client Experience, Canadian Digital Service *Table of Contents Chapter - 01: Introduction - Why is user research so important?; Section - ONE: The fundamentals - What good research looks like; Chapter - 02: Planning, objectives and legalities in user research; Chapter - 03: Best practice in user research - Who, what, why and how; Chapter - 04: Managing user research logistics - Agencies, facilities and contracts; Section - TWO: Selecting and using user research methods; Chapter - 05: Usability testing - Observing people doing things; Chapter - 06: Content testing - What do people think your content means?; Chapter - 07: Card sorting - Understanding how people group and relate things; Chapter - 08: Surveys - How to gauge a widespread user response; Chapter - 09: User interviews - Understanding people's experience through talking to them; Chapter - 10: Diary studies - How to capture user research data over time; Chapter - 11: Information architecture validation - Does the structure of your information work for your users?; Chapter - 12: Ethnography - Observing how people behave in the real world; Chapter - 13: Contextual inquiry - Interviewing people in their own environment; Chapter - 14: A/B Testing - A technique to compare different options; Chapter - 15: Getting the best out of stakeholder workshops; Chapter - 16: Guerrilla research - Running fast-paced research in the real world; Chapter - 17: How to combine user research methodologies; Section - THREE: Analyzing and presenting your data; Chapter - 18: Content analysis - A method of coding and making sense of your qualitative data; Chapter - 19: Affinity diagramming - Understand your data through identifying its themes; Chapter - 20: Prioritizing issues and user needs - What’s important and what to work on next; Chapter - 21: Making recommendations - How to make your research findings actionable; Chapter - 22: Creating executive summaries and detailed reports to present results; Chapter - 23: Using video playback to present your research results; Chapter - 24: Using personas to communicate user characteristics and behaviours; Chapter - 25: Using mental models to visualize how users think and identify opportunities; Chapter - 26: Using journey and experience maps to visualize user research data; Chapter - 27: Using scenarios and storyboards to represent the user journey; Chapter - 28: Using infographics to translate numerical and statistical data; Chapter - 29: How to recommend changes to visual, interaction and information design; Chapter - 30: Conclusion

    Out of stock

    £999.99

  • FutureReady Retail

    Kogan Page Ltd FutureReady Retail

    Book SynopsisIbrahim Ibrahim is a futurist, retail strategist and designer, based in London, UK. He has been a regular speaker at conferences for over 20 years and is a frequent contributor to journals and the trade press and for The Economist 'Insights'. He is the Managing Director of Portland Design, part of the Chicago-based Perkins & Will global architecture and design network. He is a member of the UK Government High Street Task Force, the UK Infrastructure and Urban Development Council and a board member for the Centre for London Think Tank.Trade Review"Ibrahim perfectly catches the transition of retail from being a commodity to a structural part of the experiential activation of one of the most sensitive layers of the beauty and quality of every city, being the ground level integrated with public spaces" * Manfredi Catella, Founder & CEO, Coima SGR S.p.a *"This book provides guidance and great examples from someone with a global view. A valuable read not only for retail players, as learnings are instantly transferable to other sectors" * Henrie W. Kötter, CEO, ECE Work & Live GmbH. & Co. KG *"This book sets out an optimistic new roadmap for retail, backed by dizzying insights on every page. Ibrahim is always worth listening to, and this is a book that should be read by anyone involved in, or interested in, how cities will evolve" * Graeme Craig, Director Commercial Development, TfL *"Ibrahim, always provokes and inspires, an essential read." * Mark Robinson, Chair, UK Government’s High Street Task Force *"When Ibrahim speaks - the industry listens, quotes and follows"." * Kajsa Hernell, Managing Director, Nordic Council of Shopping Centres *"A fascinating book with real insight and creative thinking on how our high streets and town centres can evolve into once again being the heart of our communities and the very best places for people to experience." * Cllr Nesil Caliskan, Leader of Enfield Council *"Essential reading for anyone working in the retail and placemaking industries and who is interested in the future and is seeking actionable insights" * Anthea Harries, Head of Assets, King's Cross, Argent *"Thoroughly inspiring, enriching, and once more manifesting Ibrahim's vast experience and penetrating insights into the future of retail!" * Rudolph Sprungli, Founder, RKSSC Strategy Consulting *"A visionary outlook from one of the most forward thinking persons in today's retail industry - must read for everyonewho cares about next gen retail" * Patrick M. Graf, Chief Commercial Officer, Bucherer *"In Future Ready Retail Ibrahim Ibrahim has brilliantly highlighted the retail journey through a period of fast paced change to where we are now and most importantly where we, as retail investors, need to focus in the future." * Caitriona Hunter, Director, UK Retail, CBRE Investment Management *Table of Contents Chapter - 00: Introduction; Chapter - 01: Entropy, retail and defining the place experience; Chapter - 02: A new audience; Chapter - 03: A new customer journey; Chapter - 04: Reinventing convenience; Chapter - 05: Reconnecting to community; Chapter - 06: Remaking place; Chapter - 07: Repositioning value; Chapter - 08: Data, new revenue models, new value metrics; Chapter - 09: A people revolution; Chapter - 10: The future of our high streets; Chapter - 11: Post-pandemic reality; Chapter - 12: Final thoughts

    £24.99

  • Agile Change Management

    Kogan Page Ltd Agile Change Management

    Book SynopsisMelanie Franklin is a globally recognized thought leader in change management who has effected business change programmes across public and private sector organizations. Based in London, UK, she is the Director of Agile Change Management Ltd and Founder of the Continuous Change Community. An impressive array of clients in Europe, the US and the Middle East benefit from her unique insights into change. She designs and runs in-house programs to develop skills in change and transformation and advises boards on strategies for change. She is Chief Examiner for the Agile Change Agent qualification from APMG International and works for several professional bodies to help grow the consulting and change management professions. She is the author of several publications and a regular keynote speaker at various conferences worldwide.Trade Review"This book is full of practical tools, which are real life and easy to understand. I found inspiration in the well-structured guide through the life of change, from start to finish. My inspiration has led to igniting that fire of agile change within the teams around me! This book is everything that the title says it is, it is easy to follow, has helped me apply the best aspects of the agile approach to my daily work. Thank you, Melanie, for your ever enthusiastic and dedicated mission to agile change." * Theresa Walker, Head of Customer Excellence *"This book is full of practical tools and it guides the reader through the life of a change from start to finish. I keep it to hand and dip into it regularly - it always delivers something valuable." * Kate Nowicki, Director of Strategic Planning, Performance and Change *"This book provides a clear, structured approach to managing change throughout the full lifecycle. It is agile made easy and provides very practical tools and techniques which support managing both small- and large-scale change. It is a fantastic reference point for anyone involved in Change Management and really helps to get results." * Jane Blackman, Head of Business Transformation *"This book is full of practical tools and is easy to understand -- a well-structured guide through the life of a change from start to finish." * Theresa Moulton, Editor-in-Chief, Change Management Review *"This book provides a well-structured framework, full of practical tools and techniques that has helped me apply the best aspects of the agile approach to my work." * Anthony Brown, Business Change Lead *"I'd recommend this book for any manager looking to build their Agile skills. Packed full of useful tools, this book will help you plan and deliver changes with confidence." * Graham Goodwin, Change Manager and Agile Coach *"This book is an easy to understand, well-structured guide through the life of a change from start to finish. It's full of practical tools and tips that makes it easy to apply the best aspects of agile change to my work." * Liz Losty, Agile & Change Manager *"This book is an easy to understand, well-structured guide through the life of a change from start to finish. It comes high on my list of recommendations to anyone managing a change project!" * Caroline Fitzpatrick, Senior People Development & Learning Manager *"This book is always on my desk as a reference guide that I reach for frequently. Not only is it full of practical tools and easy to understand, but it has enabled me to apply the best aspects of the agile approach to my work." * Kerry McCulloch, Change Lead, Change Management, John Lewis Partnership *"Melanie understands the need for fast benefit realization and is pragmatic about how to deal with the continuous and evolving nature of change. This book is a must-read for any change practitioner today." * Soraya Robertson, Head of Benefits Management and Business Change, Investment, Portfolio & Strategy *Table of Contents Chapter - 01: Concept; Chapter - 02: Roadmap; Chapter - 03: Business need; Chapter - 04: Relationship building; Chapter - 05: Environment; Chapter - 06: Coaching for Change

    £109.25

  • DataDriven Organization Design

    Kogan Page Ltd DataDriven Organization Design

    2 in stock

    Book SynopsisRupert Morrison is an industry leader and entrepreneur in data-driven business. He is the founder and CEO of Arahi and was previously the CEO and co-founder of Concentra Analytics. Based in London, UK, he is also an international conference speaker and industry writer, whose contributions have featured in Forbes, HR Director and Personnel Today. He is the author of Organizational Planning and Analysis, also published by Kogan Page.Trade Review"You've certainly heard the term 'digital transformation'. Yet being more 'digital' or collecting more data won't get you very far if there aren't methods and tools to better inform the management process. Data Driven Organization Design 2nd Edition renews its focus on the most important asset of any organization: its people. It covers everything you need to easily master the concepts, leverage the data, communicate effectively, and successfully make the positive changes necessary to adopt a data-driven organization design." * Stéphane Hamel, Academic Advisor, Faculty of Business Administration, Laval University *"As technology continues to automate work and radically change business models, organization design has become one of the biggest issues on the minds of CEOs. Rupert's book Data-Driven Organization Design is a comprehensive bible on this important topic, and I recommend it for all HR and business leaders." * Josh Bersin, Global Industry Analyst *"We live in a constantly changing world. The pace of change is just going to increase and is now a constant that we all need to live and work with. To be successful in this environment, businesses need to be able to adapt their own operating model, organization design and people strategy not only to respond to these changes, but to pre-empt them. Key to being able to do this is having access to live data that can help inform the changes that could be made, quickly identify the business benefit of doing so and equally the implications of not doing them. An organization then needs the tools and the culture to make the required changes at pace, taking into consideration the people impact. This book is a must-read for those looking to enhance their business (and people) performance." * Annette Andrews, Interim Group Chief People Officer, Impellam Group *"Anyone leading or planning to lead a large business, or who has led a large business in the past does eventually learn how vital to an organization it is to have clear strategy, role design and accountabilities. Rupert connects theory and practice in an accessible way. He has a unique perspective having been a student of the theory, and crucially, having lived through the practice. More important than culture, strategy, finance or marketing, is the way in which senior management in a business structure, plan, organize and effectively manage their most valuable asset, their colleagues." * Ian Kantor, Founder of Investec *"Ever wondered about how to approach designing an organization to get the right people in the right place with the right skills doing the right work in the right way? If so then this richly informative book is for you. With high energy, infectious enthusiasm and vast knowledge, Rupert Morrison shows how good data, thoughtful analysis of it, and careful implementation of the insights it yields, provide the bedrock for design success." * Naomi Stanford, Organization Design Author and Consultant *"Brilliant. There's a well-thumbed copy of the first edition of Data-Driven Organization Design on my bookshelf, and this timely update by one of the genuine thought leaders in our field provides a masterful template for HR leaders looking to drive innovation and value to their business. If you are looking to turn organizational design theory into practice - and align it to data - then this is the book for you." * David Green, co-author of Excellence in People Analytics, Managing Partner at Insight222 and host of the Digital HR Leaders Podcast *"Every organization has a Financial Planning & Analysis capability. Until Data Driven Organization Design, I had found it impossible to get ahead of the ever-changing organization. The concepts, practices, and visualizations in this book convinced me that organizational planning is possible and that we can analyze, design, and plan organizations to meet their objectives." * Ana Coronel, VP Organization, Transformation & Global Services at IGT *"In a world filled with uncertainty, Data-Driven Organization Design is a welcome resource for HR executives who care about building the right organizational structure to compete and win. Rupert offers a framework for identifying the real challenges in organizations, gives clarity to the ambiguity of aligning human behaviour, and lays out solutions that are both actionable and measurable. If you feel like your business has stagnated or your people are not bringing their best thinking to work, this book will give you new insights to reimagine your organizational structure in a way that allows it to evolve with market conditions, adapt with new talent and ideas, and ultimately thrive - a goal on every CEO's wish list." * Beau River, Partner at Vantage Leadership Consulting and Adjunct Lecturer at Northwestern University’s Masters of Science in Learning and Organizational Change *"It is about time we shift our thinking from static organization structures to dynamic systems. A must-read if you are looking for a practical guide to understand how different parts of the organization continuously confluence together to drive business outcomes." * Shradha Prakash, VP, Future of Work, Org Design and Talent Enablement at Prudential Financial *"This book is the compendium of exceptional ideas with impact. By connecting the six components of an organization with data, organizations will continue to deliver value to all stakeholders. Thorough, timely, and relevant!" * Dave Ulrich, Rensis Likert Professor, Ross School of Business, University of Michigan Partner, the RBL Group *Table of Contents Section - ONE: Introduction; Chapter - 01: Data driven organization design; Chapter - 02: Challenges; Chapter - 03: Foundations and core concepts; Section - TWO: Macro design; Chapter - 04: Strategy articulation and design criteria; Chapter - 05: Structural options and business case; Section - THREE: Micro design; Chapter - 06: The data goldmine; Chapter - 07: Objectives management; Chapter - 08: Fixed process design; Chapter - 09: Dynamic process design; Chapter - 10: Competency management; Chapter - 11: Rightsizing; Section - FOUR: Making it real; Chapter - 12: Common traps; Chapter - 13: How will it work in practice (HOWWIP)?; Chapter - 14: Implementation; Chapter - 15: Workforce planning; Chapter - 16: Talent management, succession development and planning; Chapter - 17: Organizational getting things done; Chapter - 18: Sustaining the edge

    2 in stock

    £37.99

  • The Sustainable Business Handbook

    Kogan Page Ltd The Sustainable Business Handbook

    Book SynopsisDavid Grayson CBE is Emeritus Professor of Corporate Responsibility at Cranfield School of Management, based in London, UK. From 2007-17 he was Professor and Director of the Doughty Centre for Corporate Responsibility at Cranfield. He is the chair of the Institute of Business Ethics and has worked with responsible business coalitions across the world.Chris Coulter is CEO of GlobeScan, an insights and strategy firm that helps organizations build the trust they need to create value for themselves and society, and is based in Toronto, Canada. He is the Chair of Canadian Business for Social Responsibility (CBSR) and is a member of the Multinational Subcommittee of B Lab's Standards Advisory Council and Walgreen's Corporate Responsibility Advisory Board.Mark Lee is the Director of the Sustainability Institute by ERM, which launched in 2020 to define, accelerate and scale sustainability performance by developing actionable insight for business. He is also an ERM Partner Trade Review"As a global brand, McDonald's relies heavily on our suppliers across the world to embed sustainability, in order for us to achieve our ambitious goals. This handbook is a highly practical manual to help our suppliers and tens of thousands of other companies like them become better businesses." * Francesca DeBiase, Executive Vice President, Chief Global Supply Chain Officer at McDonald's *"This is the book for anyone who wants to turn their interest in being a responsible business into tangible action. The books is packed with practical advice and proven case studies which together constitute a 'how-to' guide for any responsible business leader." * Ben Fletcher, Group CFO of the Very Group *"Family businesses have a particularly strong sense of stewardship and desire to be a force for good. For those family businesses who are young or just starting to more consciously realise their social impact, this book is a very practical, easy-to-use guide that can help companies turn those aspirations into action." * Sir James Wates CBE, Chairman of Wates Group and Chair of the Institute of Family Business *"The Sustainable Business Handbook is required reading for executives who are looking to better understand and respond to one of the most important issues facing business today, sustainability (or ESG)." * Siddharth Sharma, Group Chief Sustainability Officer – Tata Sons, India *"This is the practical "how to" of sustainability that so many businesses urgently need. Drawing on years of practical, hands-on experience, the authors demystify the language of sustainability and provide plain-language guidance for action - now. This book is great news for any leader of any small or medium-sized business looking for the "how to do it" of sustainability. In clear, simple and above all business-focused language the authors have provided a much-needed tool that will enable a more sustainable, resilient and, yes, profitable future." * Rob Cameron, Global Head of Public Affairs at Nestlé SA *"It is critical to build bridges connecting well intentioned commitments to make change happen with the actions needed to make these changes real. Practical handbooks like this - with a focus on the tools and real life stories of both strategies that work and those that don't - are precious to people who are harnessing the power of business as a force for good." * Charmian Love, CoFounder of B Lab UK *"This book with three authors on three continents adopts a practical and international approach to the over familiar, but poorly understood topic of sustainability. It addresses all the roadblocks that hinder companies from taking the steps they need to ensure their own and our planet's survival. It starts with purpose of a company - why is it in business and who is it here to serve. Dig deeply into this and from there it is plain sailing." * Katie Hill, Executive Director B Lab Europe (B Lab is the not for profit behind the B Corp movement) *"Climate change, the loss of nature and rising inequality represent the biggest crises facing business today, while sustainability and purpose have become mainstream levers of performance. That is why addressing them effectively have become key determinants of business success. And yet few companies know where to start. How do you put principles into practice. This comprehensive, step-by-step guide has the answers, skillfully navigating business through the big questions of our time." * Alan Jope, CEO of Unilever plc *"David, Chris and Mark invite readers to suggest content for the second edition of this handbook. My hope is that dynamic businesses across Africa will use this handbook and thus make sure that we have many more examples from Africa in that second edition!" * Dr Ndidi Nnoli-Edozien, Chair Circular Economy Innovation Partnership (CEIP) Africa and Chair Afrikairos *"Sustainability is not a luxury but a must to all businesses. Large firms are changing, and small ones need to catch up quickly in order to survive and grow.?The Sustainable Business Handbook comes at a perfect time!" * Dr. GUO Peiyuan, Co-Founder and General Manager of SynTao Co., Ltd, Beijing *"Business leaders are facing an unprecedented shift in expectations from their stakeholders to embrace ESG. The Sustainable Business Handbook provides practical measures for companies of all sizes and from all geographies to respond to these expectations and become better businesses through the integration of sustainability." * Mark Cutifani, Chief Executive of Anglo American *"Sustainability is an important value-driver for all businesses. For those executives running companies that have yet to embrace sustainability, I highly recommend you read this book as it is an actionable primer to get your company up to speed on this critical business imperative." * Frank Ravndal, CEO, HAVI *"For the corporate manager who is tasked with bringing sustainability to their company, this handbook provides a wealth of useful advice on everything from assessing ESG materiality to building a culture of sustainability. The authors' experience with executing sustainability strategies provides readers with very practical ways to position their company to manage ESG risks and explore related business opportunities." * Tensie Whelan, Clinical Professor of Business and Society, Director of NYU Stern Center for Sustainable Business, USA *"There is a growing wave of companies everywhere needing to begin their sustainability journeys and the Sustainable Business Handbook is a critical tool to help them do it effectively." * Feroz Koor - Group Head of Sustainability – Woolworths, South Africa *"Sustainability is now mission critical. David, Chris and Mark deliver a timely and pragmatic guide to help organizations move from intent to action. We welcome this roadmap to accelerate the sustainability agenda and usher a new era of stakeholder capitalism." * Sarah Galloway, Co-leader Global Sustainability Sector for Russell Reynolds Associates *"It is clear that we need many more companies ramping up their sustainability efforts in the coming years if we are going to achieve the UN Sustainable Development Goals by 2030. The Sustainable Business Handbook provides a perfectly timed and well thought through roadmap for companies beginning their sustainability journey." * Dr Mark Watson - Group Head of Sustainability at John Swire & Sons (H.K.) Ltd, Hong Kong *Table of Contents Chapter - 00: Introduction; Section - PART ONE: Getting started; Chapter - 01: Purpose; Chapter - 02: Materiality; Chapter - 03: Business case; Section - PART TWO: Building it up; Chapter - 04: Strategy; Chapter - 05: Operationalizing; Chapter - 06: Culture; Chapter - 07: Leadership; Chapter - 08: Reporting; Chapter - 09: Governance; Section - PART THREE: Taking it to the world; Chapter - 10: Engagement; Chapter - 11: Communications; Chapter - 12: Partnering; Chapter - 13: Advocacy; Chapter - 14: Conclusion;

    £31.34

  • Humans at Work

    Kogan Page Ltd Humans at Work

    Book SynopsisAnna Tavis is Clinical Professor and Academic Director of the Human Capital Management Department at NYU School of Professional Studies, Senior Fellow with the Conference Board and the Academic in Residence with Executive Networks. She is based in Brooklyn, New York.Stela Lupushor is the founder of Reframe.Work Inc. She is also Program Director for the Strategic Workforce Planning and Talent Management Councils, as well as the Human Capital Analytics Institute Senior Fellow shaping the research agenda of the Conference Board. She is based in Summit, New Jersey.Trade Review"Despite everything we know about humans at work, the undeniable fact is that work is simply not working for many people. This timely book, by two of the leading experts in the field, shows us why there has never been a better time to apply the key lessons from the science of human resources management and organizational psychology, as well as the field of people analytics, to help every human thrive at work. A book that every organization needs to study in detail." * Dr. Tomas Chamorro-Premuzic, Chief Innovation Officer at ManpowerGroup and Professor of Business Psychology, Columbia University and UCL *"At this time of intense change, the voices of deep thinkers like Anna Tavis and Stela Lupushor are crucial. Humans at Work adds significant insight about empathy and technology into the evolving debate about the future of work." * Dr. Lynda Gratton, Professor at London Business School and author of Redesigning Work *"If the 'great reassessment' taught us anything, it is the willingness to listen and to meet people where they are. At Mastercard this is central to our DQ (or Decency Quotient). Anna Tavis and Stela Lupushor show how empathy can be a force multiplier in our organizations that when done in an authentic way can build a winning culture that our people and stakeholders will trust and value." * Michael Fraccaro, Chief People Officer, Mastercard *"Humans at Work is the book, roadmap and manifesto we have been waiting for. After years of handwringing on the 'future of work' and the 'middle skills gap,' Humans at Work takes us back to the necessary fundamentals and shows us that the largest and truest successes-for businesses, workers and in our personal lives-happen when we take a radically honest approach to what we do and why we do it. Thank you for this wonderful work that finally makes sense and brings order to the crashing levels of noise and dissonance on the 'work, workforce, workplace and worth' conversation." * Angie Kamath, Dean, NYU School of Professional Studies *"Humans at Work is a must-read for anyone who is struggling with the effects of the Covid-19 pandemic and the myriad of other forces changing in fundamental ways how people work and how organizations organize and manage to deliver value-added products and services. Anna Tavis and Stela Lupushor have synthesized this complex and ever-changing environment into a cogent guidebook and playbook from which each reader will gain significant insights and benefits." * Mike Dulworth, CEO, Executive Networks *"Humans at Work meets today's moment. Too often, organizations adopt mechanistic approaches to living, dynamic, human organizations. Anna Tavis and Stela Lupushor inject the human element into an intuitive yet clear and systematic framework for any organization seeking alignment with the people that are its business." * Dr. Michael N Bazigos, Global Managing Director (Partner) for People and Organizational Analytics, Accenture *"Many leaders recognize we are lacking the skills needed for the future of our workforce. Anna Tavis and Stela Lupushor have outlined a practical user guide and model through which to consider the relevant aspects of the new world of work, and how to optimize the relationships and outcomes for both companies and the workforce. I look forward to further exploring and engaging in this journey." * Zane Zumbahlen, Chief Human Resources and Talent Officer, Cancer Treatment Centers of America *"In this thought-provoking book, Anna Tavis and Stela Lupushor challenge our thinking about how to design work and the workplace to create value for humanity at large. Well researched and evidence-based yet filled with practical frameworks and advice-a must-read for future-minded business and HR leaders. The authors compel us to choose empathy, trust and impact on others to design workplaces that benefit all stakeholders." * Michaela Schoberova, Worldwide Director of People, Organization and Leadership Development, Colgate-Palmolive *"Anna Tavis and Stela Lupushor continue to be at the forefront of the future of work. The social contract and world of work is shifting at earthquake levels of magnitude and intensity. Their research and new ways of thinking help us accelerate our understanding of these shifts and solutions that can help our organizations survive this phenomenon and become more fit for human beings and performance." * Wendy Branche, Vice President and Global Head of Talent Management, Visa *"Humans at Work explains how to both consider and, crucially, apply technology and analytics in the workplace with the human purpose in mind. In the book, Anna Tavis and Stela Lupushor provide a timely reminder that our tools, frameworks and technologies should have the ultimate purpose of restoring the workplace to its human-centric design. The four parts of Humans at Work explore the origins and the evolution of the 4Ws of 'work'-work, workforce, workplace and worth. The book's extensive appendix helps translate these concepts into practical tools that can be applied in the day-to-day work of human resources teams. Humans at Work is an indispensable guide for any HR leader or professional looking to ensure that their work has a positive impact on their firm and, more importantly, the people who work for it." * David Green, co-author of 'Excellence in People Analytics', Managing Partner of Insight222 and host of the 'Digital HR Leaders' podcast *"Workplaces are now subject to a new 'social contract,' where the needs of 'humans' are transcending the safety of pay and benefits to experiences of purpose for themselves and their communities. A must-read for anyone involved with defining 'work,' this book showcases the expertise of two convincing analysts." * Rajamma Krishnamurthy, Senior Director HR Technology, Microsoft *Table of Contents Chapter - 00: Foreword by Peter Cappelli Chapter - 00: Introduction; Section - PART ONE: Work; Chapter - 01: What Is Work?; Chapter - 02: Jobs vs Work; Chapter - 03: How Work Is Measured - Productivity vs Impact; Section - PART TWO: Workforce; Chapter - 04: Human-Centered Work Design - Humans vs Workforce; Chapter - 05: Designing for Inclusion - Empathy as a Superpower; Chapter - 06: From Customers to Employees - Employees Are the New Customers; Section - PART THREE: Workplace; Chapter - 07: Where Work Happens; Chapter - 08: Work at Scale - Organizations as Platforms; Section - PART FOUR: Worth; Chapter - 09: Why Work? The Rise of Employee Experience; Chapter - 10: Work Reputation as Experience; Chapter - 11: Conclusion;

    £28.49

  • Artificial Intelligence for HR

    Kogan Page Ltd Artificial Intelligence for HR

    15 in stock

    Book SynopsisBen Eubanks is an HR industry analyst and influencer. He is the Principal Analyst at Lighthouse Research & Advisory where he oversees the development of research, assets and insights to support HR, learning and talent executives. Based in Huntsville, Alabama, he is also the founder of HR community upstartHR, the co-founder of the HRevolution movement and host of the We're Human podcast.Trade Review"I found Ben's book to be a very useful distillation of a complex and increasingly important area of HR capability and investment. My students, future HR leaders, gained tremendous insight into AI for HR and the facilitating role it will soon play in the best organizations for people. Artificial Intelligence for HR demystifies a complex topic and contextualizes what some regard as just the latest HR fad. It is a well-organized and well-written book worth reading by HR leaders, educators and students. Despite the title, it's really all about people!" * John Haggerty, Ph.D. Senior Lecturer, HR Studies at Cornell University *"The HR landscape has changed dramatically over the last three years. As the "War for Talent" continues to escalate, the value of the business minded, technologically aware HR professional has increased. What's needed are HR professionals who view AI and other technology as an augmentation to HR, giving them the ability to be business consultants versus the more common, reactive HR. Ben's book explores how HR professionals are using new technology to transform their businesses and the industry as a whole. If you are in search of a data-packed, transformational book, I'd encourage you to take the time to dive deep, take notes, and transform your own business with what you learn." * Trent Cotton, VP Talent Acquisition and Retention at Bureau Veritas and Author of Sprint Recruiting *"Ben Eubanks' Artificial Intelligence for HR is a must-read for those involved with human resources. Ben's dedication and passion for HR promotes instrumental success for organizations and leaders alike. This book offers insights into the ever-changing HR environment and navigation through new AI technology while still promoting the evolutionary development of human resource professionals." * Jamie McCall, Director, Talent Acquisition at The Henry M. Jackson Foundation for the Advancement of Military Medicine *"Ben does an excellent job helping HR leaders who have historically been trained with deep departmental expertise apply new AI technologies to their domains. More importantly, he helps them transition to strategically addressing the workforce with consumer experiences which earn their loyalty, net promotion, retention, and engagement the same as we experience in our personal lives." * Randy Womack, CEO, Socrates.ai *"Today's HR leaders must understand technology to thrive in the modern business environment and AI is one of the most transformational technologies of our age. This is often an intimidating reality for HR professionals since many signed up not realizing digital acumen was a top skill for career success. Fortunately, Ben has translated his wealth of experience and expertise into an easy-to-follow handbook. He simplifies the complexity of AI and highlights pragmatic opportunities for every HR function. It's a must-read for any HR professional looking to thrive in today's disruptive environment." * Christopher Lind, Chief Learning Officer at ChenMed and Founder, Learning Sharks *Table of Contents Chapter - 01: A snapshot of HR today; Chapter - 02: The basics of artificial intelligence; Chapter - 03: General AI Applications with HCM; Chapter - 04: Core HR and workforce management; Chapter - 05: Talent acquisition; Chapter - 06: Learning and development; Chapter - 07: Talent management; Chapter - 08: Challenges of adopting AI technology; Chapter - 09: HR skills of the future

    15 in stock

    £32.99

  • Fundamentals of Operational Risk Management

    Kogan Page Ltd Fundamentals of Operational Risk Management

    Out of stock

    Book SynopsisDr Simon Ashby is Associate Professor of Financial Services at Vlerick Business School, based in Brussels, Belgium. Prior to this he was Associate Professor at Plymouth Business School, UK and worked as a financial regulator and a senior risk manager in a number of top UK financial institutions. He is a Fellow and former Chairman of the Institute of Operational Risk (IOR) and a Senior Research Fellow at the Centre for Risk, Banking and Financial Services at the University of Nottingham.The IRM is a world leading professional body for risk management, driving excellence in managing risk to ensure organizations are ready for opportunities and threats of the future.Trade Review"Simon Ashby is very well placed through his long association with the Institute of Operational Risk to write what will prove to be the definitive book on operational risk. He challenges us to expand our understanding of operational risk to encompass 'unpredictable outcomes of the efficiency and effectiveness of operations.' Using a series of compelling case studies, he brings the subject alive. It is sobering to see how many of the selected case studies had underlying cultural drivers. I found the section on risk culture particularly practical in its insights to monitoring and taking action. The approach to operational risk event data establishes the benefits of learning from past events and ensuring recurrence is prevented, which surely is the essence of any robust approach to operational risk." * Alex Hindson, Chief Risk & Sustainability Officer, Argo Group *"This is an excellent book, serving as an effective pragmatic tool for risk practitioners working in all three lines across the world, as well as a good guide for the academics in operational risk." * Dominic Wu, Director, Risk Management BCT Group *"Simon Ashby presents a very well structured, research-based and informative guide to operational risk management. This excellent book covers every key topic, from embedding risk culture to conducting scenario analysis. A remarkably rewarding source for practitioners." * Elena Pykhova, Director and Founder, The OpRisk Company *"It is becoming more and more clear that operational risk models are of limited use, while taking behavioural elements into account in risk culture, governance etc. is of tremendous importance. This book sets absolutely the right focus - and numerous case studies confirm that Simon is not just a seasoned academic, but very familiar with the important details of practical implementation as well. Really worthwhile reading!" * Prof. Dr. Thomas Kaiser, Professor Kaiser Risk Management Consulting & Goethe University *Table of Contents Chapter - 01: Understanding operational risk - Key concepts and management objectives; Chapter - 02: Embedding operational risk management; Chapter - 03: Categorizing operational risks; Chapter - 04: Risk culture; Chapter - 05: Risk appetite; Chapter - 06: Operational risk governance; Chapter - 07: Risk and control self-assessments; Chapter - 08: Operational loss events; Chapter - 09: Operational risk indicators; Chapter - 10: Scenario analysis and stress testing; Chapter - 11: Organizational resilience; Chapter - 12: Regulating operational risk

    Out of stock

    £999.99

  • Successful Employee Communications

    Kogan Page Ltd Successful Employee Communications

    Book SynopsisSue Dewhurst worked as a senior internal communicator in house and as a consultant for over 20 years, before specializing in learning and development. She's trained thousands of leaders and professional communicators and her models and frameworks are used in organizations worldwide. Liam FitzPatrick is experienced in change management, PR and internal communications in-house and for major consultancies. He lectures on developing teams, research, and planning, and has served as an external examiner at UK universities.Trade Review"More than ever, people expect to understand where they add value to an organization and be credited for the value they bring. This second edition superbly blends theory, practice and many expert case studies in a highly practical way. Its very readable style from two battle-worn, time-served, highly experienced practitioners again makes it an excellent practitioners' handbook." * Russell Grossman, Head of UK Government Internal Communications Profession *"Employee communications have always been a critical part of how organizations engage their people. Now, more than ever, when ways of working mean employers have to work harder to ensure their people feel connected to their purpose and culture, a focus on effective communications is essential. This book is a timely update giving great practical advice for any communications or HR practitioner to raise their game in employee communications." * Jacky Simonds, Chief People Officer, Experian *"The perfect blend between capturing highly relevant thinking from an impressive array of experts combined with useful insights and applications of successful employee communication from leading practitioners. This is a very timely book and highly recommended to communication leaders and executives." * Kim Larsen, President of the European Association of Communication Directors (EACD) and Head of Global Communications & Brand Experience at ING. *"Sue and Liam have collected a broad range of great examples of practice and explain how communications professionals at every level can apply these lessons in their day-to-day work. With its explanation of recent research and academic thinking, this book is a valuable resource for anyone investing in their skills and career." * Jennifer Sproul, Chief Executive, Institute of Internal Communication *"Successful Employee Communications receives a timely update after an extraordinary couple of years since its initial publication. Packed with even more insight, as well as further wisdom in the form of case studies and interviews with heavy-hitting communication professionals, Sue Dewhurst and Liam FitzPatrick never lose sight of one thing: it's about people - whether we're talking employees or leaders. This is a book I see myself coming back to regularly to challenge or confirm my thinking." * Simon Monger, Internal communications, Change and Engagement Consultant, President (2022/23 Board), IABC UK & Ireland *"This book is a terrific and timely resource for communicators who seek to bring their employee communication skills to the next level, teachers, students, scholars, and leaders in diverse organizations. It is a deep dive into various crucial issues and surging trends in employee communication. The book beautifully blends professional expertise, insights, models, expert views, numerous cases and examples, and organizational best practices on a global scale. Integrating strategies, tactics, checklists and toolkits, this book not only helps us "know" more but also provides clear roadmaps for communicators to actually solve day-to-day employee communication problems and issues. The book belongs on the must-have list." * Rita Men, Associate Professor of Public Relations, University of Florida *"This updated edition is packed with strategic insight, practical advice and fascinating case studies. It's essential reading for anyone wanting to demonstrate the true value of effective employee communications in the workplace." * Katie Macaulay, Host, The Internal Comms Podcast *"The refreshed edition is an excellent handbook for practitioners involved in enhancing their organization's internal reputation and raising their own standards as professionals. As organizations grapple with rising disengagement and attrition, the authors share deep insights on how internal communicators can step up and bring clarity, drive connection, and build communities that enable shared success. The chapters blend theoretical perspectives with practical wisdom and the book is highly recommended for practitioners to gain a better understanding of dynamics shaping the workplace." * Aniisu K Verghese, award-winning communication leader, speaker and author of Internal Communications – Insights, Practices & Models (2012) and Get Intentional (2021) *"Written by two of the most experienced people in employee communication, what makes this book really special is that it is like having two wise, friendly mentors by your side whom you can consult whenever you need to. Authoritative, easy-to-read, practical and pragmatic, it's packed with great case studies to illustrate the key points." * Hilary Scarlett, international speaker and author of Neuroscience for Organizational Change *Table of Contents Chapter - 01: Making the case for employee communications – Understanding the value leading practitioners add; Chapter - 02: Conducting your own employee communications audit – Tools and tips from experts; Chapter - 03: Setting objectives – Considerations and templates that work based on real life examples; Chapter - 04: Understanding your audience – Building a realistic profile of your workforce and how to use it; Chapter - 05: Defining your messages – Insights from pros on why it matters, how to define them, get them agreed and stick to them; Chapter - 06: Channel choices for employee communications – What to consider when choosing and using methods; Chapter - 07: Line managers as communicators – How to help them add the most value; Chapter - 08: Making it happen – Overcoming obstacles and project management when implementing employee communications; Chapter - 09: Change and transformation – Understanding the differences for effective employee communication; Chapter - 10: The Changing Nature of Work and the Workplace; Chapter - 11: Listening and Employee Voice; Chapter - 12: Communicating in tough times – Preparing leaders for delivering tough messages; Chapter - 13: Is it working? – Evaluation and measurement of an employee communication strategy that adds value; Chapter - 14: Communicating on purpose – Helping employees find meaning in the modern workplace

    £31.34

  • Kogan Page Ltd How to Manage People

    Out of stock

    Book SynopsisMichael Armstrong is a bestselling author and people management expert, based in London, UK. With over a million copies sold, his books have been translated into twenty four languages. He is managing partner of E-Reward as well as an independent management consultant. Prior to this, he was a chief examiner of the Chartered Institute of Personnel and Development (CIPD). He is also the author of the bestselling How to Be an Even Better Manager, now in its 10th edition and also published by Kogan Page.Table of Contents Chapter - 00: Preface; Section - ONE: Managing people; Chapter - 01: What managers do; Chapter - 02: Treating people right; Section - TWO: Leading, motivating and engaging people; Chapter - 03: Leadership; Chapter - 04: Motivating people; Chapter - 05: Enhancing engagement; Section - THREE: Organizing people; Chapter - 06: The process of organizing; Chapter - 07: Defining roles; Chapter - 08: Team building; Chapter - 09: Managing remote workers; Section - FOUR: Managing performance; Chapter - 10: Performance leadership; Chapter - 11: Performance leadership skills; Section - FIVE: Approaches to people management; Chapter - 12: Delegating; Chapter - 13: Selection interviewing; Chapter - 14: Developing people; Chapter - 15: Rewarding people; Chapter - 16: Managing change; Chapter - 17: Managing conflict; Section - SIX: Handling people problems and issues; Chapter - 18: Approaches to handling people problems; Chapter - 19: Dealing with disciplinary problems; Chapter - 20: Managing under-performers; Chapter - 21: Dealing with negative behaviour; Chapter - 22: Dealing with absenteeism and timekeeping issues; Chapter - 23: Handling challenging conversations; Chapter - 24: Giving bad news; Chapter - 25: Managing bias; Chapter - 26: Dealing with bullying and harassment; Chapter - 27: Appendix - Notes on exercises; Chapter - 28: References

    Out of stock

    £11.69

  • Kogan Page Ltd How to Write a Marketing Plan

    Out of stock

    Book SynopsisJohn Westwood has held a wide variety of senior sales and marketing positions and is currently an independent marketing consultant, based in East Sussex, UK. He is the author of The Marketing Plan, 30 Minutes to Write a Marketing Plan, The Marketing Plan Workbook and Marketing Your Business, all published by Kogan Page.Table of Contents Chapter - 01: Introduction; Chapter - 02: Situation analysis – The marketing audit; Chapter - 03: Objectives; Chapter - 04: Strategies and action plans; Chapter - 05: The distribution plan; Chapter - 06: The advertising and promotions plan; Chapter - 07: Costs and budgets; Chapter - 08: Writing the plan; Chapter - 09: Presenting the plan, follow-up and revision; Chapter - 10: Mini-plans and quick plans; Chapter - 11: Appendix – Marketing plan for the UK market

    Out of stock

    £12.99

  • Diversity Inclusion and Belonging in Coaching

    Kogan Page Ltd Diversity Inclusion and Belonging in Coaching

    1 in stock

    Book SynopsisSalma Shah is the Founder and Director of the award-winning Mastering Your Power, a certified coach training programme designed with a wider systemic lens of diversity, inclusion, belonging and equity. Based in London, UK she works with clients at a senior level in public, private and voluntary sectors. She supervises and trains other coaches as well as presenting at events globally. She has worked with clients across a range of industries, including: Teenage Cancer Trust, Reuters O2 and British Transport Police. She has also delivered programs for major international organisations including: Oracle and Ernst and Young (Kuwait, Palestine).Trade Review"I believe allyship is key to achieve an inclusive society with diversity, equity and belonging, and coaching is, most probably, the best tool to achieve it. I found this book very inspiring, engaging and thought provoking. A must-read for all practitioners and beneficiaries of coaching." * Dr Riza Kadilar, President, EMCC Global *"Salma's new book for me is a 'meta response' to the challenge of diversity, inclusion, equity and belonging. This book brings to the fore the importance of evolving coaching and as a result will no doubt deliver a meta response to the world of coaching." * Claire Camara, Global Chief People Officer, Mediacom *"Salma Shah has achieved that sweet spot where you will increase your understanding of coaching and inclusion in equal measure. Both practical and deep, it's delivered with empathy and power and will leave its mark, whether you are new to either discipline or an experienced practitioner." * Rachel Billington, Head of Equity, Diversity and Inclusion (ED&I) Aecom *"Timely, challenging, compassionate. An important and essential read for those seeking to play a meaningful role in creating a diverse and inclusive workplace and society. This courageous book explains how understanding our own stories and vulnerabilities, as well as those of our clients, is critical for transformational change. It provides practical tools, useful models, self-reflection and insightful lived experience in a way that is both accessible and engaging." * Dr Tim Spackman, Head of Organisational Development, Skipton Building Society *"If I said I could give you a tool that would raise your cultural competence, teach you how to apply it to those who need it most and develop yourself as an emotionally intelligent, nuanced leader with one book, what would you say? This book does all of that and should be required reading for anyone with leadership aspirations." * Hermann Trepesch, Global Diversity & Inclusion, Sanofi *"This book is a game-changer within the Diversity, Inclusion, and Belonging (DIB) space. If you are passionate about driving diversity, embedding inclusion, and creating a sense of belonging, this is the only book you need. Whether you are a beginner or an experienced leader I am confident you will benefit hugely. Combining DIB with Coaching has the power to inspire people and transform workplaces. But if you don't know where to start, start with this book. Cover to cover, it's an engaging read." * Zaheer Ahmad MBE, Global Head of Diversity, Equity, and Inclusion, GSK *"A comprehensive practical guide for leaders, coaches or for anyone interested to connect with people on a human level. This book tackles key topics including intersectionality, culture and allyship interwoven with coaching conversations, reflection points and thought provoking case studies. Drawing on her life experience and coaching skills, Salma has written an insightful approach supporting others to take a deeper connection with your own identity and life experience, whilst expanding your awareness when leading and coaching others." * Tali Shlomo, Inclusion and Diversity, Vice President EMEA (Swiss Re) *"This book provides a chance for everyone to experience the quality coaching Salma teaches, exploring the techniques, theories, but also providing confidence in exploring challenging topics and the lived experience with our coachees. I thoroughly recommend this book and Salma's work, which is perfectly timed and placed to make a significant different to so many people's lives." * Mark Laine-Toner, Finance Director (Hermes) *"This is a hugely timely and nuanced gem of a book. Whilst Salma doesn't shy away from the big issues, she is a gentle and wise companion, acknowledging that we're all fragile and prone to bias. Through illuminating case studies, insights, practice tips and reflection prompts, she encourages, inspires and supports the reader to meet people where they truly are, and be better professionals and fellow humans in the process." * Liz Hall, editor of Coaching at Work magazine and author of Mindful Coaching *"A great invitation to dig deeper into what it really means to be an inclusive coach along with practical steps to unlock personal growth in yourself and others through the lens of the lived experience. Essential reading." * Ash Schofield, CEO, Giff Gaff *"A critical and ground-breaking text accessible to all leaders, in how to use coaching as an enabler for creating and sustaining inclusive, equitable and diverse organizations. Salma explores human connectedness and shared lived experience through the systemic lens, with expertise, authenticity and compassion, whilst equipping the reader with insights and practical strategies to apply both individually and systemically for change." * Charmaine Kwame, National Lead for Coaching, NHS England *Table of Contents Chapter - 01: Introduction; Chapter - 02: Coaching the lived experience; Chapter - 03: Identity; Chapter - 04: Belonging; Chapter - 05: Inclusion; Chapter - 06: Entanglement; Chapter - 07: Trauma; Chapter - 08: Resilience; Chapter - 09: Authenticity; Chapter - 10: Psychological safety; Chapter - 11: Thriving; Chapter - 12: Equity; Chapter - 13: Allyship

    1 in stock

    £31.34

  • Kogan Page Ltd Managing Multiple Projects

    Out of stock

    Book SynopsisElizabeth Harrin provides training, education and mentorship to project managers through her award-winning website, Rebel's Guide to Project Management. She has over 20 years' experience managing large IT and business change projects in financial services and healthcare. She is a Fellow of the Association for Project Management (APM) and is based in West Sussex, UK.Trade Review"Elizabeth has presented at several events for our Assistant community and written fantastic articles for our website. She is an expert in project management and always provides clear guidance and excellent strategies to those who need help managing multiple projects. I highly recommend her book and encourage anyone who has to manage projects to seek out her work." * Nicky Christmas, Founder and Editor of Practically Perfect PA *"In this increasingly projectized world of portfolios, programs, multiple projects, tasks, contracts and virtual teams, in an ever more complex and uncertain environment, the challenges and stressors facing project professionals can be daunting. Elizabeth has taken on these challenges with knowledgeable, practical and very readable advice. She's one of the most creative project management experts that I know of. If you are working on two or more projects and want to both be more successful and reduce stress, this is the book for you." * David L. Pells, HonFAPM, PMI Fellow, Editor, PM World Journal, Addison, Texas, USA *"This practical and well-written guide uses a simple framework to help you manage your workload, combine project schedules and engage stakeholders across multiple projects. It also helps you optimize your personal productivity. Reading this book will increase the quality of your work and save you time in the long run." * Susanne Madsen, Executive Coach and author of "The Power of Project Leadership" *"Elizabeth Harrin has written an excellent guidebook for project managers and others juggling multiple projects. Filled with practical advice on managing it all, you will become a better project manager. She lays out a framework that is easy to follow and will help you get control of your workload. To get the most out of this book, implement the action steps at the end of each chapter and check out the appendices to find helpful checklists and templates. I highly recommend this book." * Cornelius Fichtner, PMP, CSM, President, OSP International LLC, Founder of The Project Management PrepCast and Host of The Project Management Podcast *"We are living in a time of mass disruption, and Elizabeth counsels us that so much can be solved with better planning and by being better organized. When so much feels outside of our control, Elizabeth brings us order by presenting various tools and techniques to help us create our own ways of working across waterfall, hybrid and agile approaches. Want to be a better project manager? Read this book, get a hold of these practices, and put them into action." * Brantlee Underhill, Managing Director, North America, Project Management Institute (PMI) *"Employee engagement has a direct correlation to productivity" ... and the importance of engaging with people, especially when working across multiple projects with varying deadlines and dependencies, has been documented perfectly in this book. As a professional managing multiple projects in my career this was a refreshing read, breaking down the plan concept across 5 main areas. Elizabeth's focus on the importance of people, engagement and communication was a pleasure to read, and a must for every project manager out there." * Nicola Graham, Managing Director, Simplify Change *"Managing a project is tough, managing multiple projects can be overwhelming. To succeed you need the skills of a juggler, a mind that can multi-process, and a spirit of adventure. A great reference guide can only be a bonus and this is exactly what you have in Elizabeth Harrin's book 'Managing Multiple Projects', a perfect partner to multiple project success." * Peter Taylor, author ‘The Lazy Project Manager’ *"The reason lots of project people are down-trodden, over worked, underpaid and undervalued is because they appear as a level of effort line on the project plan. They're there, but no-one knows what they really do. A non-value adding overhead. Elizabeth's book helps you become a benefits-driven portfolio. Rather than project managing others or blindly delivering tasks, it shows you how to better understand and manage yourself, but in a project and portfolio way. A strategic and self-reflective way. Poacher turned gamekeeper. The world needs smart citizens for the smart cities it needs to live in. This book will help you and help others make the world the better place it urgently needs to become." * Steve Wake, Chair, BSi MS/2, past APM Chair, Freeman of the Guild of Educators *"In a world where everyone is increasingly expected to juggle multiple tasks, priorities and projects, this book is an important and much needed resource. Combining useful insights from effective managers with meaningful reflection, it offers a practical and tailorable coaching manual designed to guide and support managers throughout their multi-project career." * Professor Darren Dalcher, Director, National Centre for Project Management, Lancaster University Management School *"Managing multiple projects is often neglected in project management theory and texts - so it's about time we finally get a practical no-nonsense guide that helps us deliver all our projects with their varying needs and stakeholders without burning out. Elizabeth knows her stuff!" * Anita Phagura, Founder, Fierce Project Management *"Organisations around the world are all suddenly demanding one key skill - the ability to manage multiple projects (MMP). The problem is that few people actually have this skill. This book shows how to rise to the challenge of MMP, make a fantastic contribution to your organization and yet still have a life. If you are facing MMP overload this book should be No 1 on your infinite "to do" list. read it now!" * Stephen Carver, Senior Lecturer, consultant and speaker in Change and Crisis Management at Cranfield University School of Management *"In work, there's no such thing as problems, merely the opportunity for projects and productivity. Elizabeth Harrin has written a thoughtful, detailed and useful guide to project management for smart people. It's packed with models, practical perspectives and some of the best thinking on being productive with the bigger picture. Whether your projects look like sushi, spaghetti or a side-dish, this book will help you make sense of them, and get your world under control." * Graham Allcott, founder of Think Productive and author of How to be a Productivity Ninja *Table of Contents Chapter - 00: Introduction; Chapter - 01: Quick start guide: fast answers to urgent questions; Chapter - 02: Why managing multiple projects is different; Chapter - 03: Concept #1 - Portfolio - Understanding your workload; Chapter - 04: Concept #2 - Plan - Combining project schedules; Chapter - 05: Concept #3 - People - Engaging stakeholders across multiple projects; Chapter - 06: Concept #4 - Productivity - Managing your own time; Chapter - 07: Concept #5 - Positioning - Setting up the environment for success

    Out of stock

    £29.99

  • Organizational Planning and Analysis

    Kogan Page Ltd Organizational Planning and Analysis

    Book SynopsisRupert Morrison is an industry leader and entrepreneur in data-driven business. He is the founder and CEO of Arahi and was previously the CEO and co-founder of Concentra Analytics. Based in London, UK, he is also an international conference speaker and industry writer, whose contributions have featured in Forbes, HR Director and Personnel Today. He is the author of Data-Driven Organization Design, also published by Kogan Page.Trade Review"Building a forward-looking OP&A unit is crucial at these times of increasing economic disruption. This book is so much more than an optional read." * Ian Kantor, Founder, Investec *"In his new book, Rupert astutely illustrates applying systems theory to organizational planning for driving outcomes in a complex environment. He gives us courage to rethink planning as a dynamic and insightful process to build long term organizational capabilities." * Shradha Prakash, VP, Future of Work, Org Design and Talent Enablement at Prudential Financial *"Rupert masterfully offers ideas, specific analytical tools and cases on planning, transformation, workforce, and technology to improve organizations. Anyone interested in creating more effective organizations will find this an exceptional guide." * Dave Ulrich, Rensis Likert Professor, Ross School of Business, University of Michigan Partner The RBL Group *"Leadership is about taking an organization from one place to another knowing that the movement can only come from the people. This book shows how data can power alignment, speed and purpose on the journey." * Pär Åström, President Gardena Division, Husqvarna Group *"In his new book Organizational Planning and Analysis, Rupert offers a compelling guide for executive and practitioner alike. If you truly believe that people are your organization's greatest asset and you have been frustrated with previous efforts to make a workforce transformation real, then look no further. Blending strategy, finance, workforce planning and analytics, this book offers a logical, evidence-based process for introducing OP&A as a new capability in your organization. Doing so will ensure that you can achieve sustained and measurable workforce success. Highly recommended." * David Stroud, Director, Workforce Insight Pty Ltd *"If you enjoyed Data-Driven Organization Design, the prequel to this book, then you'll love Organizational Planning and Analysis. Rupert is one of the genuine thought leaders in our field. He first outlined the key concepts outlined in this book to me as a guest on the Digital HR Leaders podcast. I was captivated. If you want to understand how to use data and analysis to build organizational capabilities through workforce planning and drive business success, then this is the book for you." * David Green, co-author of Excellence in People Analytics, Managing Partner at Insight222 and host of the Digital HR Leaders podcast. *"We all know, in theory, that planning and analysis founded on good data is an organizational must. Getting the theory into day-to-day practice is more problematic. Rupert Morrison clearly and carefully lays out why and how to do this. What's not to follow in his guidance? The benefits are huge." * Naomi Stanford, organization design author and consultant *"A practical guide to using data to continuously optimize organizational performance, aligning for innovation, agility and productivity. A must build muscle for all organizations today." * Kent McMillan, Managing Director, Global Organization Strategy & Design Lead, Accenture *"In a world where business leaders are told to reflect properly and plan effectively, this book equips them with the right questions to ask and a framework for generating continuous performance. Ultimately, it ushers in a leadership approach that is confident and clear in the face of an increasingly volatile and opaque business landscape. Essential reading." * John Brown, Founder and CEO, Don’t Cry Wolf *"Simplicity is something hard to achieve. OP&A is a simple yet very effective concept to solve one of the most complex challenges that organisations face today. This is an essential read to anyone in charge of teams." * Thiago R. Kiwi, Head of Marketing & Communications at Headspring Executive Development *Table of Contents Section - ONE: Introduction; Chapter - 1.1: Organizational planning and analytics; Chapter - 1.2: Data-driven organization design; Chapter - 1.3: Financial planning and analytics; Section - TWO: Making it real - Transformation and optimization; Chapter - 2.1: Introduction; Chapter - 2.2: Preparing to execute; Chapter - 2.3: Implementation; Chapter - 2.4: Ongoing optimization; Section - THREE: Workforce Planning; Chapter - 3.1: Introduction; Chapter - 3.2: Supply forecasting and top-down demand planning; Chapter - 3.3: Bottom-up position planning, finalizing the workforce plan and monitoring progress; Section - FOUR: OP&A analysis; Chapter - 4.1: Introduction; Chapter - 4.2: Laying the foundations for effective OP&A analysis; Chapter - 4.3: Ignoring statistical traps and leveraging data science; Section - FIVE: The OP&A function; Chapter - 5.1: Introduction; Chapter - 5.2: Stage 1: Scoping the macro operating design and writing the business case; Chapter - 5.3: Stage 2: Detailing the OP&A function; Chapter - 5.4: Stage 3: Making the OP&A function real; Chapter - 18: Glossary

    £33.24

  • Improve Your Communication Skills

    Kogan Page Ltd Improve Your Communication Skills

    Out of stock

    Book SynopsisAlan Barker is Managing Director of Kairos Training, a learning consultancy devoted to creativity and communication at work. He is based in Wiltshire, UK. He is the author of How to Manage Meetings, also published by Kogan Page.Table of Contents Chapter - 01: What is communication?; Chapter - 02: What’s your communication style?; Chapter - 03: Seven ways to improve your conversations; Chapter - 04: The skills of enquiry; Chapter - 05: The skills of persuasion; Chapter - 06: Tough conversations; Chapter - 07: Making a presentation; Chapter - 08: Putting it in writing; Chapter - 09: Networked – The new conversation

    Out of stock

    £12.99

  • HR for Hybrid Working

    Kogan Page Ltd HR for Hybrid Working

    Book SynopsisGary Cookson is the Founder and Director of EPIC, a consultancy where he helps clients to improve workplace performance. Based in Cheshire, UK, he has more than 20 years' experience in both strategic and operational HR, Learning and Development (L&D) and Organization Development (OD) roles in the public, private and voluntary sectors. He is a Chartered Fellow of the CIPD (Chartered Institute of Personnel and Development), a Fellow of the LPI (Learning and Performance Institute) and a qualified coach.Trade Review"'HR for Hybrid Working' brings an accessible, intelligent and well structured overview to one of the most pressing challenges facing organizations. Cookson's thoughtful work is deeply referenced, full of interesting case studies and, most importantly, hugely practical. If you are looking for resources to help you or your team navigate the world of hybrid working, then this book should be at the top of your list." * David D’Souza, Membership Director, CIPD *"The world and the workplace have shifted forever. Companies have been trying to adapt without having a solid resource that could give them direction and a roadmap to thrive in this new environment. Gary Cookson has created the resource that had been missing. Using this book will help you manoeuvre into this new reality so your employees can be hybrid or remote and perform. He's taken a tangible and applicable "how-to" approach that can fit any organization to engage, anchor and encourage their people." * Steve Browne, SHRM-SCP, Chief People Officer, LaRosa’s, Inc, and Author of HR on Purpose and HR Rising *"Gary Cookson's book provides a much needed and coherent game plan for the future of work. Fusing research, everyday experiences and practical solutions, it will help you to navigate the uncertainty and redesign your people practices to drive high performance." * Jeremy Snape, Former England Cricketer and Founder Sporting Edge Digital Learning *"Someone needed to cut through the noise of what Hybrid Working means to people (HR) professionals and those with a vested interest in teams and how they work. This book is like Gary Cookson has listened to every conversation, online video call and posted thread. A vivid set of examples through digestible, practical insight and recommendations." * Perry Timms, Founder and Chief Energy Officer, PTHR, Author of Transformational HR and The Energised Workplace *"The perfect time for the perfect book! HR for Hybrid Working is an incredibly thoughtful, practical, and insightful read that takes you through a reflective and forward-looking journey into redesigning organizations and preparing for a newer world of hybrid working. It will encourage you to be more ambitious in your thinking about the possibilities on how and where work gets done, enabling people and businesses to perform at their best whilst enhancing employee experience. But this is not a book of concepts and theories, it really lifts the lid on all aspects of delivering people services, helping you rethink how the people profession can make a significant contribution to the future of work regardless of your organization's size or sector. It's cleverly written with many different readers in mind, giving options for shorter and longer reads and is bursting with real case studies, sketch notes and action plans. If you are looking to embrace the future opportunities of hybrid working and need a supportive and encouraging hand to do this, this book is for you! Highly recommended. A fantastic read!" * Daphne Doody, Head of CIPD Northern England *"As the demand for Hybrid working increases post-pandemic, many organizations are seeking guidance on how to implement this model. I would recommend Gary Cookson's book 'HR for Hybrid Working as the definitive guide on how you can successfully do so!" * Olive Strachan MBE, Global businesswoman, entrepreneur and founder of Olive Strachan Resources, Author of – The Power of You *"The world of work is changing, fast. In this essential book, Gary Cookson provides a clear assessment of where people professionals need to change, and provides solid, practical advice on what they need to do. It's a handbook for the future." * Donald H Taylor, Chair, Learning Technologies Conference *"We are facing a once in a generation opportunity to reshape the world of work to become more inclusive, more sustainable and more human. The people profession is in a unique position to influence this change, having stepped up during the pandemic in many organizations. Gary Cookson's book provides a timely and comprehensive support to the profession, drawing on his years of experience and creative thinking about the nature of work. HR for Hybrid Working is the ideal guide for people professionals in navigating the possibilities of work in the era of Covid-19. Full of practical examples and case studies, it is required reading for HR professionals wanting to change work for the better." * Katie Jacobs, Senior Stakeholder Lead, CIPD *"In our changing world, Gary Cookson has managed to encapsulate the thinking on hybrid working through story telling his own experiences, expressing the views of others and using relevant references. This fascinating read is filled with case studies and sketch notes, which not only helps to draw attention to what is happening in businesses but furthermore, adds a new dimension to summarizing the reader's learning. This must-read book is bursting with advice and considerations around hybrid working, the new skills needed, why company policies need to change and why technology has to be an integral part of hybrid working." * Alan Price, CEO, BrightHR *"The demand for hybrid working from the workforce has rocketed and organizations are jumping onto the bandwagon to attract and retain talent in this new world of work. It is in this context that Gary Cookson's book is both timely and indispensable. Written from the perspective of a HR practitioner for HR practitioners and people managers, it helps dispel the myths and more importantly tackle some of the challenges with hybrid working that lead to lost time and resources if implemented badly. Whether you need to dip into one of the shorter reads or take a deeper dive, this book is for you with practical action plans to enable you to help your people do their best work whilst making sure they feel included, valued and their wellbeing is cared for by their organization." * Shakil Butt (FCIPD, FCCA) HR & Leadership Consultant, Founder of HR Hero for Hire *Table of Contents Section - ONE: The world we came from; Chapter - 01: Where we came from; Chapter - 02: When the going got tough, the tough got going; Chapter - 03: The new normal?; Chapter - 04: A word about technology; Section - TWO: The world we are in; Chapter - 05: Hellos and goodbyes; Chapter - 06: Formalities; Chapter - 07: Employee relations; Chapter - 08: Safe spaces - Wellbeing; Chapter - 09: Safe spaces - Inclusion and belonging; Chapter - 10: Learning and development; Section - THREE: The world we are headed to; Chapter - 11: Spaces and places; Chapter - 12: People professionals in the future; Chapter - 13: References

    £28.49

  • Data and Analytics Strategy for Business

    Kogan Page Ltd Data and Analytics Strategy for Business

    Out of stock

    Book SynopsisSimon Asplen-Taylor is an experienced and successful data and analytics leader based in London, UK, having served as Chief Data Officer for multiple FTSE firms and led some of the largest data led transformations in Europe. He specialises in transforming business through the use of data, analytics and artificial intelligence and is currently leading the data transformation at Lloyd's of London. He was included in the dataIQ 100 Most Influential People in Data in both 2020 and 2021.Trade Review"In my experience taking people somewhere they've not been before requires leadership and trust, whether that's climbing Everest or making a success of your business through the use of data and analytics. In Data and Analytics Strategy for Business, Simon cuts through the jargon and provides a clear route for success." * Kenton Cool has completed 15 successful Everest summits and led Sir Ranulph Fiennes' 2008 and 2009 Expeditions. *"One of the benefits of going digital is that organizations can collect, review and analyse enormous quantities of data. Correctly interpreted, this data provides the intelligence which enables a business to understand the consumer and marketplace in a completely new way. Successful organizations require a clear data strategy and a disciplined set of operational processes. Simon Asplen-Taylor shows in practical detail how to make this happen in the real world. He demonstrates that data is key but reveals that an effective data officer never loses sight of the commercial application and human element of the intelligence created." * Kevin Gaskell, Serial entrepreneur, former MD Porsche GB, BMW GB *"Brilliant book! Genuinely the best and most readable book for existing and aspiring CDOs. Every CEO should read the first chapter. Simon Asplen-Taylor has shared his significant expertise to create the go-to data guide for business and data leaders. Data and Analytics Strategy for Business uses examples from a wide range of organizations to explain why data can revolutionise a business. A genuinely good read, the book's structure superbly guides the reader through all aspects of delivering a data and analytics strategy with vital tools and tips. Whether your organization is struggling with trust in its reports or ready to launch the bots, this book is for you." * Nina Monckton. Head of Data, Just Group PLC *"Businesses operate in an increasingly complex and fast moving environment, where making the right decision at the right time can mean the difference between winning and losing. Key to this is the successful management and use of data underpinned by a robust data strategy. Data and Analytics Strategy for Business provides a structured approach to show how you can succeed - whether you are just embarking on your journey, part way through or just fine tuning. The book is full of practical advice, anecdotes and experiences to help you win and not lose." * Carl Bates, former Senior Partner, Data & Analytics and leader of Deloitte’s Ventures practice. *"One of the ways we can encourage women into data leadership roles is to provide the advice and methods to help remove barriers, whilst sponsoring next generation leaders. In Data and Analytics Strategy for Business, Simon Asplen-Taylor does just that. He has shared his experiences and strategies for success, to create a level playing field for all data leaders. He also talks specifically about how to build and leverage the strengths of a diverse team." * Roisin McCarthy, Founder, Women in Data. *"As we strive to gain more value from our data assets, we create more risk, opportunity and motivation for breaches. Simon's new book Data and Analytics Strategy for Business provides amazing insight on how you can create more value in your organization's data whilst also ensuring its security! Highly recommended." * Ned Finn, CISO, Currys. *"A very interesting book in such an important and contemporary area of knowledge and skills. Data Analytics is not just an area of knowledge that you need to learn more about, but it is considered to be a crucial skill kit that is required for every business. Therefore, this book is a great addition to the intellectual body of knowledge that can help students, especially those studying post experience executive programmes, such as MBAs and DBAs, to gain clear insights of the key elements of business analytics and to acquire the required set of skills to compete in the changing world of practice." * Professor Amir Michael, Professor of Accounting & Associate Dean (MBA, DBA), Durham University Business School, UK *"The world of a Chief Data Officer requires a full understanding of how a business operates, the sector it works within and the people involved. Simon's book gives a fine insight into the approaches, decisions and specific actions a CDO can use to bring real value to your organization, and make it a critical part of your business strategy." * Helen Crooks, Chief Data Officer, Ofgem *"Beyond his remarkable expertise across all the complexities of today's data sphere, this book clearly demonstrates Simon's mastery of the art of data storytelling. Yet, what makes it even more compelling is that it is so helpfully structured in waves that align to the variety of levels across the entire data maturity spectrum - making it instantly transformative regardless of where an organization currently finds itself in its data journey. This book is an absolute essential for anyone who wants to successfully leverage the abundant value that can be derived from data and analytics." * Edosa Odaro, Chief Data & Analytics Officer at Tawuniya and Author of Making Data Work *Table of Contents Section - ONE: How data and analytics can help you grow your business; Chapter - 01: How can this book help you?; Chapter - 02: The business case for data; Chapter - 03: Your data and analytics strategy; Chapter - 04: A team game; Section - TWO: Wave 1 - Aspire; Chapter - 05: A quick win; Chapter - 06: Repeat and learn; Section - THREE: Wave 2 - Mature; Chapter - 07: Data governance; Chapter - 08: Data quality; Chapter - 09: A single customer view; Chapter - 10: Reports and dashboards; Chapter - 11: Data risk management and ethics; Section - PART FOUR: Wave 3 - Industrialize; Chapter - 12: Automation, automation, automation; Chapter - 13: Scaling up and scaling out; Chapter - 14: Optimizing; Section - PART FIVE: Wave 4 - Realize; Chapter - 15: The voice of the customer; Chapter - 16: Maximizing data science; Chapter - 17: Sharing data with suppliers and customers; Section - PART SIX: Wave 5 - Differentiate; Chapter - 18: From data-driven to AI-driven; Chapter - 19: Data products; Chapter - 20: Right leadership, right time; Chapter - 21: Epilogue - Data success

    Out of stock

    £28.49

  • Using Behavioral Science in Marketing

    Kogan Page Ltd Using Behavioral Science in Marketing

    1 in stock

    Book SynopsisNancy Harhut is Co-Founder and Chief Creative Officer at HBT Marketing, a consultancy which specializes in applying human behavior techniques in marketing and whose clients include H&R Block, AARP and Transamerica. Based in Boston, Massachusetts, she previously held senior creative management positions with agencies within the IPG and Publicis networks, where she worked with clients including Dell, Bank of America and AT&T. A regular international conference keynoter, she has been recognized as an Online Marketing Institute Top 40 Digital Strategist and Ad Club Top 100 Creative Influencer.Trade Review"Marketing professionals can benefit greatly from this book. Its engaging style and numerous research-based takeaways make it a standout in the field." * Robert Cialdini, Author of Influence and Pre-Suasion *"Nancy's book is like a Brain Tell-All: Revealing all the secrets, biases, and weird brain science fueling human decisions." * Ann Handley, WSJ bestselling author of Everybody Writes, and Chief Content Officer, MarketingProfs *"A tour de force. The most intelligent marketing book I have read in years." * Mark Schaefer, author of Marketing Rebellion *"Using the latest behavioral science research, Nancy Harhut has created a clear and actionable guide to how customers' brains really work. Every marketer who wants to attract and retain more customers needs this book." * Roger Dooley, Author of Brainfluence and Friction *"An actionable and comprehensive guide to neuromarketing from an industry veteran - get it before your competitors do!" * Tim Ash, Author of Unleash Your Primal Brain, keynote speaker, executive marketing advisor *"You'll use these tactics in your next marketing campaign, but you'll also use them in your next marketing meeting. Yes, this book will help you win support for your ideas in the conference room. I apply what I've learned from Nancy in marketing, in sales and even in management." * Andy Crestodina, Co-Founder/Chief Marketing Officer, Orbit Media Studios, Author of Content Chemistry *"Tried and tested principles are at the heart of Nancy's book. Bringing in behavioural techniques such as temporal landmarks, instant gratification and bridging the gap between our present and future selves, this is the type of practical book needed now as we take behavioural science out of the lab and into our working business practices." * Louise Ward, 42 Courses & Co-Host of Behavioural Science Club *"Nancy has one of the most brilliant marketing minds I have ever come to know. If you follow even one of the principles outlined in this book it will change the course of your business forever!" * Paul Chambers, CEO and Co-Founder, Subscription Trade Association (SUBTA) *"Nancy has created a straight-forward, well researched, easy to use guide for how behavioral insights can improve your marketing strategy and results. It is a gift." * Jeff Kreisler, Co-author of Dollars and Sense, Founding Editor of PeopleScience.com, Head of Behavioral Science, JP Morgan Chase *"This is the most important book on marketing in many years. Every page includes valuable and often counter-intuitive information you can put to use right away. If you like Dan Ariely, Robert Cialdini and other behavioral scientists, you're going to love Nancy Harhut." * Alan Rosenspan, President, Alan Rosenspan & Associates, Author of Confessions of a Control Freak *"Is it too late to steal this manuscript and tell everyone I wrote it? The world is frustrated with what marketing can't accomplish for their businesses. What Nancy Harhut has here is the fix. Don't read this book. Implement it." * Chris Brogan, author and keynote speaker *"A valuable playbook for using mental shortcuts to speed up the decision-making process. One of the most worthwhile marketing books you'll ever read!" * Kerry O'Shea Gorgone, Senior Editor and Writer at Appfire, Consigliere and Showrunner at Chris Brogan Media, LLC *"Marketers have a must read with Using Behavioral Science in Marketing. Nancy provides both thoughtful research and insight into how to better connect with the behaviors of consumers." * Kenneth "Shark" Kinney, Professional Speaker, Marketing Strategist, Host of "A Shark's Perspective" Podcast *"Through continuous testing, direct marketers have long understood that they could motivate a response from prospects using various methods like urgency and social proof. But they never understood exactly why people respond the way they do. At last, Nancy Harhut has harnessed modern neuroscience to explain the reasons behind human response, and help us apply the science to our campaigns. A must for every marketer's bookshelf." * Ruth P. Stevens, B2B marketing consultant and educator, Author of B2B Data-Driven Marketing, Adjunct professor at NYU Stern *"Clear, concise, and most importantly, interesting. If you can't see her on stage, you're holding the next best thing." * Damian Francis, Managing Partner, Unmade and former Head of Content at Mumbrella *"Nancy has an incredible ability to help marketers uncover why people respond and how to capture that interest. This is a must read for anyone who wants to drive engagement, sales, and growth." * Jay Schwedelson, Founder, SubjectLine.com, and President and CEO, Worldata Group *"Using Behavioral Science in Marketing does a fantastic job of taking a weighty and complex topic like behavioral science and making it practical and easy for anyone to apply. On top of that, it is a fun and engaging read! The book moves along at a pleasing pace, with short chapters that give you a mix of great stories balanced with science and Nancy's proven tips. A must read for every marketer who wants to be competitive in the age of behavioral science (which has already begun)." * Melina Palmer, author of What Your Customer Wants and Can't Tell You and host of The Brainy Business podcast *"Have you ever wished someone would read all the books you've been meaning to read, highlight the best parts, and then figure out the best ways to put those parts into practice with the specific work you do? That's what Nancy Harhut does with this absolute gift of a book. With Using Behavioral Science in Marketing, Nancy Harhut has created a must-have manual for marketers who want to make sure their work actually works." * Tamsen Webster, author of Find Your Red Thread *"Mind. Blown. Nancy has reverse-engineered buyer behavior to help you know EXACTLY how to connect and engage with your audience based on behavioral science." * Tom Shapiro, CEO Stratabeat, author of Rethink Lead Generation and Rethink Your Marketing *"Nancy Harhut is unquestionably one of the sharpest, most knowledgeable and experienced authorities on consumer psychology in the marketing world. Both hyper-effective and supported by data science, the strategies she outlines in her book, Using Behavioral Science in Marketing, will have an immediate impact on your marketing campaigns and a massive impact on your bottom line." * Jeffry Pilcher, CEO/President, The Financial Brand *"In an era of media abundance and attention scarcity, we as marketers have to make the most of every moment we happen to get with a prospective consumer. Nancy's practical application of such a wide variety of behavioral science principles will help any brand ensure these valuable moments aren't wasted. An amazing collection of case studies with proven outcomes that will inspire smarter, more effective work and offer readers a distinct competitive edge." * Josh Blacksmith, Senior Director - Global Consumer Relationships and Engagement, Kimberly-Clark *"A great read for today's results-now marketers. Practical and specific, this is how to actually increase response." * Brian Whipple, CEO Accenture Interactive, 2010-2021 *Table of Contents Chapter - 01: Emotional and rational elements in decision making; Chapter - 02: Conveying customer benefits through loss aversion and the endowment effect; Chapter - 03: Achieving urgency and exclusivity through the scarcity principle; Chapter - 04: The reciprocity principle and the marketing value of give to get; Chapter - 05: Social proof - Harnessing the power of people like us, and the people we like; Chapter - 06: Storytelling - Increasing consumer involvement and engagement; Chapter - 07: Autonomy bias - Harnessing the human need for control; Chapter - 08: Encouraging sales and loyalty through the consistency principle and the Zeigarnik effect; Chapter - 09: Information gap theory - Prompting consumers to take action through curiosity and the need to know; Chapter - 10: Tapping into the authority principle to stand out and prompt responses; Chapter - 11: Choice architecture and status quo bias - How to use inertia to get things moving; Chapter - 12: Labeling and framing - Making people see things your way; Chapter - 13: Increasing action through automatic compliance triggers and reasons; Chapter - 14: Maximizing the impact of your marketing copy and language; Chapter - 15: Increasing desirability though triggering availability bias; Chapter - 16: Creating stand out marketing communications through context, rewards and unpredictability; Chapter - 17: Temporal discounting and temporal landmarks - The effects of time on behavior

    1 in stock

    £28.49

  • The Martech Handbook

    Kogan Page Ltd The Martech Handbook

    Book SynopsisDarrell Alfonso is an award-winning Martech leader with 15 years' experience managing marketing technology at startups and the world's leading enterprises. Based in California, he leads marketing operations at Amazon Web Services and has consulted for Fortune 500 companies such as GE, Abbot Labs and AT&T. He was named a Top Martech Marketer to Follow in 2020 by Martech Alliance and is a two-time Adobe Marketo Champion. He is also a marketing instructor and was previously VP of Communications at the American Marketing Association.Trade Review"In an era of increasingly complex go-to-market strategies, Darrell Alfonso has helped capture some fundamentals that every Marketing Operations and Martech professional needs. What's more, it's an incredible resource for leaders to wrap their minds around the complex (and ever changing) landscape of Marketing Technology." * Mike Rizzo, CEO, MarketingOps.com *"Digital marketing has forever changed how businesses operate. Having personally experienced much of this transformation as it was happening, I can tell you the Martech Stack will continue to expand and evolve as technology, channels and strategies change. This book is masterfully written and a great blend of current practices, and what's next for Marketing teams." * Nick Bonfiglio, CEO and Founder of Syncari *"Darrell's deep knowledge in how Martech really works in an organisation, paired with a thoughtfully researched historical context and visionary foresight into where it's heading makes this essential reading for the seasoned or beginner marketing technologist alike." * Juan Mendoza, Founder and Editor, The Martech Weekly *"To be successful in marketing requires an understanding of how marketing technology is used to create the customer experience and to acquire, engage and retain customers. With this book Darrell Alfonso has made the complex world that is the marketing technology industry accessible and delivers a comprehensive guide to help companies deploy and manage an effective technology strategy. This is a must read for anyone in marketing or the C-Suite." * Anita Brearton, Founder and CEO, CabinetM *"Bible to all marketers. Martech is an integral part and lies at the center of any Marketing organization and all Marketing leaders must have a basic grasp and understanding of Martech. This book is the bible to understanding bringing the right Martech and the right people to orchestrate the strategy and the tools together." * Jessica Kao, Director, F5 Networks *"The explosion of martech in the last decade is a phenomenon that is defining the potential and future of marketing as a profession and a discipline. If you're in any way interested in martech, and what it means for your career in marketing, this book is a must-read." * Joel Harrison, Co-founder & Editor-in-Chief, B2B Marketing & Propolis *"Today, every business is a digital business where consumers are in control of the buying experience. Yet, while marketing technology is foundational to building your brand and growing your business digitally, most senior leaders don't understand "martech." Which is why this book is essential, as it enlightens us on how we leverage the power of marketing technology now and in the future." * Cassidy Shield, Chief Growth Officer, Refine Labs *"The Martech Handbook is a must for every modern marketer. With the acceleration of digital transformation in the world there has never been a more important time for marketers to build their knowledge and capabilities in martech. This book provides a deep dive on the core principles of marketing technology success including stack design, gaining stakeholder martech buy-in to developing robust marketing operations governance." * Carlos Doughty, Founder and CEO, Learning Experience Alliance *"Marketing is now thoroughly a technology-powered discipline. To thrive in today's environment, marketing organizations need to develop strong, mature marketing operations and martech capabilities. You couldn't ask for a better guide to achieving than Darrell Alfonso, a pioneering martech industry leader and marketing ops pro. The Martech Handbook is a treasure map to world-class marketing in an age of digital transformation and beyond." * Scott Brinker, Editor, chiefmartec.com *"This is chalked full of real-world advice to unlock the value of martech. A must read for any marketer thinking about or in the throes of using tech and tools to run Marketing like a business." * Scott Vaughan, Go-to-Market and MarTech Strategist *Table of Contents Chapter - 01: Introduction – The rise of marketing technology; Chapter - 02: The business need for Martech; Chapter - 03: Key categories of Martech; Chapter - 04: What is a Martech stack?; Chapter - 05: The framework for effective Martech stack design; Chapter - 06: The core business systems and platforms for every marketing team; Chapter - 07: Identifying value-add marketing platforms and tools; Chapter - 08: Principles for robust and scalable Martech stack management; Chapter - 09: Martech measurement, monitoring, and governance; Chapter - 10: Getting buy-in; Chapter - 11: Continual improvement

    £22.99

  • Digital Marketing Strategy

    Kogan Page Ltd Digital Marketing Strategy

    1 in stock

    Book SynopsisSimon Kingsnorth is a digital marketing expert with over 20 years' industry experience. Based in Reading, UK, he was formerly the Global Head of Digital Marketing at Citi Bank and has provided consultancy services to leading brands such as Vodafone, Asda and Lloyds TSB. A regular conference keynote speaker and contributor to industry publications, he is the author of The Digital Marketing Handbook, also published by Kogan Page.Trade Review"This new edition of Simon Kingsnorth's book keeps pace with the latest developments in digital marketing, which continues to make it a key source of information for digital marketing students during their studies and beyond." * Dr Emma Louise Slade, Lecturer in Marketing, University of Bristol *"It is very rare to find such applicable, accurate and up to date advice in a single resource, which is exactly what Digital Marketing Strategy offers. Simon's in-depth understanding of such a broad range of digital marketing channels and topics makes this book undoubtedly an essential read for both budding and experienced digital marketing professionals alike." * Carl Hewitt, CEO and Co-Founder, Hewitt Matthews *"One of the issues with marketing and marketing books today is pre-pandemic thinking. With this third edition of Digital Marketing Strategy, Simon has really taken the time to bring the book up-to-date with modern case studies and chapters. This really is a marketing book for the post-pandemic world." * Tim Hughes, Co-Founder and CEO, Digital Leadership Associates *"Impressive depth and rigor, with excellent insights and practical tips. A must-have resource for every marketer and business leader. This is a book you will keep coming back to over and over again." * Arek Dvornechuck, Branding Expert, Ebaqdesign *"This is everything that you need and want to know about digital marketing. Simon Kingsnorth expertly combines the logic and magic of the discipline and brings it together in an engaging and comprehensive way. A master class wrapped up in a book that you should read and use to develop your marketing strategy and grow as a marketer." * Suki Thompson, Founder, Let’s Reset *"I have used and recommended Digital Marketing Strategy for a number of years to digital marketing students. This latest edition has made sure that it has kept up to date and is supported by some detailed case studies. The publication continues to be a valuable resource for both students and practitioners." * Bradley Lansdale, Lecturer and CIM Examiner *Table of Contents Chapter - 00: Introduction - How will this book transform your digital marketing strategy?; Chapter - 01: The foundations of digital marketing; Section - ONE: Knowing your business objectives and your customer; Chapter - 02: Understanding the digital ecosystem; Chapter - 03: Integrating digital into wider organization strategy; Chapter - 04: Understanding the evolving digital consumer; Chapter - 05: Barriers, considerations and data protection in digital marketing strategy; Section - TWO: Integrating digital change into your wider organization; Chapter - 06: Enabling technologies for online marketing and digital transformation; Chapter - 07: Planning your digital marketing strategy – Objectives, teams and budgeting; Section - THREE: Using channel strategy to reach your customers; Chapter - 08: SEO strategy and organic techniques; Chapter - 09: Building and optimizing a winning paid search strategy; Chapter - 10: Display advertising and programmatic targeting; Chapter - 11: Tailoring your social media strategy; Chapter - 12: Marketing automation, messaging and email marketing – the unsung heroes; Chapter - 13: Affiliate schemes and partnerships to deliver highly targeted leads; Chapter - 14: Lead generation that delivers results; Chapter - 15: Content strategy – a key pillar of success; Chapter - 16: Personalizing the customer journey and digital experience; Section - FOUR: Conversion, retention and measurement; Chapter - 17: Effective Experience Design (XD); Chapter - 18: Optimizing your e-commerce platform; Chapter - 19: Managing loyalty, CRM and data; Chapter - 20: Measuring success through data analytics and reporting; Section - FIVE: Tailoring your final digital marketing strategy; Chapter - 21: Providing a smooth online service and customer experience; Chapter - 22: Putting together your digital marketing strategy

    1 in stock

    £41.34

  • Marketing Metrics

    Kogan Page Ltd Marketing Metrics

    Book SynopsisChristina Inge is the Founder and CEO of Thoughtlight, a tech consulting company which specializes in digital marketing and analytics strategies. She has worked with well-established brands such as Nissan, Smithsonian and Pega Systems, as well as a range of startups and nonprofits. Based in Boston, Massachusetts, she is a member of the Massachusetts Technology Leadership Council and has served on the board of the American Marketing Association-Boston. An instructor at Harvard University Extension School and Northeastern University College of Professional Studies, she is a frequent and sought-after speaker and has been published in numerous industry publications.Trade Review"Christina J Inge dives deep into building a data-driven culture to catalyze business growth. She goes beyond best practices and details techniques that any business can deploy to make better decisions based on data." * Dale Bertrand, Founder, Fire & Spark marketing agency *"This is a book for anyone who is interested in learning about the numbers and data behind successful marketing campaigns. From direct mail to email, social to mobile, whatever channel is being used to market products and services, you'll learn what it takes to set goals with confidence, gather the data and analyze the results.It's a book for anybody who wants to ace the subject of Marketing Analytics." * Bob Cargill, Past President, New England Direct Marketing Association and Past President, American Marketing Association, Boston *"Whether you're justifying your marketing spend or trying to predict future market conditions, measurement skills are key to a successful marketing career. This book insightfully weaves practical measurement tips and techniques into a series of strategic frameworks that will help marketers make the right choices no matter what the challenge may be." * Todd van Hoosear, Senior Lecturer, Mass Communication, Advertising & Public Relations, College of Communication, Boston University *"For years I've turned to my friend and colleague Christina Inge for any and all questions related to marketing metrics. Not only does she know the subject inside and out, she explains it in simple and clear ways for those of us who are novices. Now that I have my copy of Marketing Metrics, I may not need to bug Christina quite so much!" * Ed Powers, Faculty Lead, M.S. in Corporate and Organizational Communication, Northeastern University *Table of Contents Chapter - 01: Data-driven strategy; Chapter - 02: Customer data - The core four; Chapter - 03: Metrics-driven customer journeys and personas; Chapter - 04: Channel metrics; Chapter - 05: Data-driven branding; Chapter - 06: Content marketing metrics frameworks; Chapter - 07: Content marketing: the essential metrics; Chapter - 08: Data-driven product strategy; Chapter - 09: Price and place metrics; Chapter - 10: Marketing performance metrics; Chapter - 11: Data governance and the new privacy laws; Chapter - 12: Building dashboards and data evangelism; Chapter - 13: What are the skills of a metrics-driven marketer?; Chapter - 14: Marketing metrics resources; Chapter - 15: Dictionary of marketing metrics and related terms

    £28.49

  • Kogan Page Ltd Dealing with Difficult People

    Out of stock

    Book SynopsisRoy Lilley is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He regularly contributes to The Today Programme, Newsnight, the Midnight Hour, BBC News 24, and BBC Radio Five Live. He writes for The Guardian, The Sunday Times, The Telegraph and other national papers and management periodicals. He is based in Surrey, UK.Table of Contents Chapter - 01: A short course in human relations; Chapter - 02: The seven classic difficult types; Chapter - 03: Dealing with difficult bosses; Chapter - 04: Dealing with difficult colleagues; Chapter - 05: Dealing with difficult staff; Chapter - 06: Massaging the egotists; Chapter - 07: Handling aggressive people; Chapter - 08: Deaing with laziness; Chapter - 09: Beating the bullies at their own game; Chapter - 10: Moaners, groaners and critics; Chapter - 11: Perfectionists can be a pain; Chapter - 12: Manipulating the manipulators; Chapter - 13: Morale, attitude and how was it for you; Chapter - 14: Fault-finders and nit-pickers; Chapter - 15: Gossip - A bush fire you can do without; Chapter - 16: The customer is always right – really?; Chapter - 17: Complaints: we love them; Chapter - 18: e-difficut@yourplace; Chapter - 19: Social networking; Chapter - 20: If things don’t change they’ll stay the same; Chapter - 21: A fast-track guide to conflict and how to handle it; Chapter - 22: And, finally, finally…

    Out of stock

    £12.99

  • Develop Your Presentation Skills

    Kogan Page Ltd Develop Your Presentation Skills

    1 in stock

    Book SynopsisTheo Theobald has spent most of his adult life in front of an audience, as Management Trainer, Stand-Up Comic and most recently Funeral Celebrant, writing and conducting countless services. A media career including a senior role with the BBC, was followed by 20 years as a freelancer. He is the author of On Message, also published by Kogan Page. He is based in Worcestershire, UK.Table of Contents Chapter - 00: Introduction; Chapter - 01: What’s your motivation?; Chapter - 02: Where do you begin?; Chapter - 03: What on earth are you going to say?; Chapter - 04: It’s time to write… now!; Chapter - 05: The power of storytelling; Chapter - 06: Using humour; Chapter - 07: Working from home; Chapter - 08: Rehearsal; Chapter - 09: Finding your voice; Chapter - 10: Openings; Chapter - 11: Endings; Chapter - 12: Handling your nerves; Chapter - 13: Handling your audience; Chapter - 14: Question and answer sessions; Chapter - 15: Getting ready – Some practical aspects; Chapter - 16: As the moment approaches; Chapter - 17: Stripped bare; Chapter - 18: Advanced interactivity; Chapter - 19: Progress report; Chapter - 20: Confidence under pressure; Chapter - 21: What next?

    1 in stock

    £11.69

  • Kogan Page Ltd Armstrongs Handbook of Human Resource Management

    Out of stock

    Book SynopsisMichael Armstrong is the UK's bestselling author of HRM books. With over a million copies sold, his books have been translated into 21 languages. Based in London, UK, he is managing partner of E-Reward and was previously a chief examiner of the Chartered Institute of Personnel and Development (CIPD). Stephen Taylor, Chartered CCIPD, is a senior lecturer in Human Resource Management at the University of Exeter Business School and a chief examiner for the CIPD.Trade Review"Armstrong and Taylor's text provides comprehensive and user-friendly coverage of key concepts and models of HRM, HRM processes and applications together with related delivery strategies. This edition extends and updates earlier versions, and is testimony to its enduring relevance and appeal." * John Simmons, Lecturer, University of Liverpool Management School (about a previous edition) *"There is a reason why Michael Armstrong's HR books represent a gold standard: they are both thorough and academically rigorous but benefit from real world experience and an informed perspective on practice." * Robert Jeffrey, Editor-in-chief, People Management (about a previous edition) *"Armstrong's authoritative handbook continues to be a paragon of HR texts. The new edition of this indubitably vital HR resource for students, tutors and practitioners alike, follows a tried and trusted, coherent format." * Lezlee-Jayne Stones, Associate Professor, Academic Lead, Workforce Planning & Resources, University of Lincoln (about a previous edition) *"This comprehensive book is a major resource and gives the reader both an in-depth and detailed view of all major assignments that the HR Manager will encounter in the work setting. It is also a valuable asset for the student of HR Management." * Thordur S. Oskarsson Ph.D., retired Adjunct Professor, School of Business, University of Iceland (about a previous edition) *"A detailed, yet accessible text suitable for all levels. This latest edition further establishes its position as the 'go to' text for HR students, academics and practitioners alike. I highly recommend it." * Dr. Edward O’Connor, Assistant Professor, Maynooth University, School of Business (about a previous edition) *Table of Contents Section - ONE: Fundamentals of human resource management; Chapter - 01: The essence of HRM; Chapter - 02: Human capital management; Chapter - 03: The context of HRM; Chapter - 04: The future of work; Chapter - 05: HRM and organizational performance; Chapter - 06: The ethical dimension of HRM; Chapter - 07: Corporate social responsibility; Section - TWO: The strategic approach to HRM; Chapter - 08: Strategic HRM; Chapter - 09: HR strategy; Section - THREE: Delivering HR; Chapter - 10: The role of HR; Chapter - 11: The HRM role of line managers; Section - FOUR: Human resource management processes; Chapter - 12: Evidence-based HRM; Chapter - 13: HR analytics; Chapter - 14: Digital HRM; Chapter - 15: Knowledge management; Chapter - 16: Competency-based HRM; Section - FIVE: Organization; Chapter - 17: Organizational behaviour; Chapter - 18: Organization design; Chapter - 19: Work design; Chapter - 20: Job design; Chapter - 21: Organization development; Section - SIX: Factors affecting the behaviour of people at work; Chapter - 22: Motivation; Chapter - 23: Commitment; Chapter - 24: Employee engagement; Section - SEVEN: People resourcing; Chapter - 25: Resourcing strategy; Chapter - 26: Workforce planning; Chapter - 27: Recruitment and selection; Chapter - 28: Talent management; Section - EIGHT: Employment practices; Chapter - 29: The employee experience; Chapter - 30: Managing employment; Chapter - 31: Managing diversity and inclusion; Chapter - 32: Managing flexibility; Chapter - 33: Managing home and hybrid working; Section - NINE: Learning and development; Chapter - 34: The basis of learning and development; Chapter - 35: Strategic learning and development; Chapter - 36: Organizational learning and the learning organization; Chapter - 37: Individual learning; Chapter - 38: The process of learning and development; Chapter - 39: The practice of learning and development; Chapter - 40: Leadership and management development; Section - TEN: Performance management; Chapter - 41: The basis of performance management; Chapter - 42: Performance management systems; Chapter - 43: Performance leadership; Section - ELEVEN: Reward management; Chapter - 44: The basis of reward management; Chapter - 45: Reward strategy; Chapter - 46: The practice of reward management; Chapter - 47: Managing reward for special groups; Chapter - 48: Reducing the gender pay gap; Section - TWELVE: Employment relations; Chapter - 49: The basis of employment relations; Chapter - 50: Employment relations strategy; Chapter - 51: The employment relationship; Chapter - 52: The psychological contract; Chapter - 53: The practice of industrial relations; Chapter - 54: Employee voice; Chapter - 55: Employee communications; Section - THIRTEEN: Employee wellbeing; Chapter - 56: Principles and practice of employee wellbeing; Chapter - 57: Health and safety; Section - FOURTEEN: HR practices; Chapter - 58: HR policies; Chapter - 59: HR procedures; Chapter - 60: Dealing with the legal aspects of employment; Section - FIFTEEN: International HRM; Chapter - 61: The basis of international HRM; Chapter - 62: The practice of international HRM; Chapter - 63: Managing expatriates; Section - SIXTEEN: People management skills and competencies; Chapter - 64: Strategic people management skills; Chapter - 65: Business skills; Chapter - 66: Dealing with business issues from an HR perspective; Chapter - 67: Problem-solving and decision-making skills; Chapter - 68: Analytical and critical skills; Chapter - 69: Research skills; Chapter - 70: Statistical skills; Chapter - 71: Selection interviewing skills; Chapter - 72: Job, role and skills analysis and competency modelling; Chapter - 73: Learning and development skills; Chapter - 74: Negotiating skills; Chapter - 75: Change management; Chapter - 76: Influencing skills; Chapter - 77: Leadership; Chapter - 78: Handling people problems; Chapter - 79: Handling challenging conversations; Chapter - 80: Managing conflict; Chapter - 81: Political skills; Chapter - 82: Project management; Section - SEVENTEEN: Conclusion; Chapter - 83: Trends in HRM;

    Out of stock

    £999.99

  • Logistics and Supply Chain Innovation

    Kogan Page Ltd Logistics and Supply Chain Innovation

    Book SynopsisJohn Manners-Bell is Founder and CEO of Transport Intelligence Ltd. He is an Honorary Visiting Professor, London Guildhall Faculty of Business and Law, London Metropolitan University. He was formerly Chair of the Logistics and Supply Chain Global Agenda Council of the World Economic Forum, speaking and moderating at the annual Davos meeting. In 2021 he founded the Foundation for Future Supply Chain. He has spoken at conferences in Asia, USA, Africa, Latin America, Middle East and Europe. He is based in Bath.Trade Review"The need for innovation in logistics was never an option and should be in the DNA of every supply chain professional. The second edition of Logistics and Supply Chain Innovation is an easy-to-read, substantial reference book. It is the opportunity to add new imperatives that already and will continue to disrupt the world of logistics and supply chain such as global pandemics and the decarbonization urgency, calling for a next normal." * Celine Hourcade, Founder and Managing Director, Change Horizon *"Logistics and Supply Chain Innovation - a classic. With the past two years highlighting the critical role that supply chain plays in our lives, the authors John Manners-Bell and Ken Lyon have provided a timely update to their comprehensive guide to innovation in the chain. Whether it is digitalization, globalization, transformation or technological disruption, the authors provide an in-depth explanation of the current state and what the future holds for sustainable expansion to soften the pain in the chain. A must-read and must-have reference for any practising logistics and supply chain professional." * Raghu Ramachandran, Founder, 13 Colony Global and former Director of the Strategic Enterprise Fund, UPS *"Given the rapid rate at which logistics systems and supply chains are evolving both technologically and managerially, the new edition of this excellent review of innovation in the field is particularly welcome. To my knowledge, no other book is so comprehensive, up-to-date and insightful in its assessment of the major developments currently reshaping the way in which goods are distributed." * Professor Alan McKinnon, Professor of Logistics at Kuehne Logistics University and Emeritus Professor of Logistics at Heriot Watt University *"This latest edition is a very valuable read for anyone working in the supply chain. Appreciating and adopting innovation is key to business performance, and to saving our planet." * Nick Wildgoose, CEO, Supplien Consulting and former Global Supply Chain Product Leader, Zurich Insurance *"This latest edition demonstrates how innovation can contribute in a positive way to address disruption throughout global supply chains. It is important that the digital journey continues to develop and I warmly recommend this book to any reader that might be interested in innovations within global supply chains." * Cecilia Strokirk, Project Manager Seamless Transports & Logistics, RISE Research Institutes of Sweden *"This second edition of Logistics and Supply Chain Innovation provides the most up-to-date, essential and comprehensive 'What You Need to Know' about future directions for Logistics and Supply Chain, including practical insights on how to deal with the strategic supply chain priorities for the post-pandemic world - namely, Resilience, Sustainability and Digitalization." * Mark Millar, Supply Chain Thought Leader and Author, 'Global Supply Chain Ecosystems' *"With the ongoing supply chain crisis resulting from COVID-19, one might have thought that John Manners-Bell and Ken Lyon would have to rewrite their 2018 first edition of Logistics and Supply Chain Innovation. In reality, events have confirmed the importance of the key issues already covered in their 2018 edition. Without the technological and organizational advances we have seen in logistics over the last decade and analyzed in the book, COVID-19 would have had a far worse negative impact on global trade and supply chains. In their second edition, the authors eloquently update the reader on key developments in supply chain models, technologies, digitalization, sustainability imperatives, and markets. The reader is guided through the recent past towards an outlook and future directions. A timely book, which will be important for policy makers and practitioners who have become ever more aware of the crucial importance of supply chains for today's trade and development." * Jan Hoffmann, Head, Trade Logistics Branch, Division on Technology and Logistics, UNCTAD *"There is never a dull moment in the planning and moving of material and the authors prove just that. Disruptive innovation is a story without an ending and this presentation of the broad subject matter entices readers to continue to breakout, influence, and build something new." * Dr Don Clark, Principal, DC Maritime Systems *"Digging from the extensive knowledge and hands-on experience of its authors, this book provides a thorough analysis of technological and business model innovations in supply chains and logistics. Providing an overview of major trends, from containerization a few decades ago to more recent developments in, for instance, IOT, big data, artificial intelligence, blockchain and autonomous vehicles. It helps the reader understand the profound transformations that are affecting the supply chains and logistics industry, and what this could mean for the future. An excellent publication, and a lively reading thanks to a wide variety of examples and case studies." * Anne Miroux, Faculty Fellow, Emerging Markets Institute, Cornell University and former Director of the Division on Technology and Logistics, United Nations Conference on Trade and Development *Table of Contents Chapter - 00: Introduction; Section - ONE: The impact of innovation and disruption on the supply chain; Chapter - 01: The Fourth Industrial Revolution and the anatomy of innovation; Chapter - 02: Breaking the paradigm; Chapter - 03: Lessons from the past; Chapter - 04: Disruption to the post-Covid-19 supply chain and logistics industry; Section - TWO: Transforming supply chain models; Chapter - 05: The direct-to-consumer model and its implications for logistics; Chapter - 06: Alternative downstream retail distribution models; Chapter - 07: On-demand delivery and crowd-shipping; Chapter - 08: Innovating to meet the challenge of urban distribution; Chapter - 09: The disruptive power of e-retailing; Chapter - 10: Amazon – The ultimate disruptor; Chapter - 11: 3D printing and the transformation of upstream supply chains; Section - THREE: New technology development and adoption; Chapter - 12: The Internet of Things, Big Data and artificial intelligence; Chapter - 13: Control towers and supply chain visibility; Chapter - 14: Blockchain in supply chains; Chapter - 15: The disruptive potential of robots and automation in the warehouse; Chapter - 16: Autonomous vehicles and delivery robots; Section - FOUR: Digitalization of logistics markets; Chapter - 17: Digital road freight and warehousing platforms; Chapter - 18: The digitalization of international freight forwarding; Chapter - 19: Disrupting trade finance; Section - FIVE: Innovating for sustainability; Chapter - 20: The role of new technologies in mitigating climate change; Chapter - 21: A guide to alternative propulsion systems; Chapter - 22: Designing smart and circular supply chains; Chapter - 23: ‘Shifting to Green’ survey; Section - SIX: Future directions for global supply chains; Chapter - 24: The ‘Great Reset’; Chapter - 25: Conclusion

    £37.99

  • Inclusive Marketing

    Kogan Page Ltd Inclusive Marketing

    Book SynopsisJerry Daykin is a global marketing leader who has held senior roles at brands including Beam Suntory, GSK Consumer Healthcare, Diageo and Mondelez. Based in London, UK, he is a WFA (World Federation of Advertisers) Diversity Ambassador and co-chair of its Diversity Task Force, where he created its framework for representation and inclusion. He also sits on the diversity and inclusion boards at the Advertising Association and ISBA, as well as on boards at the Conscious Advertising Network and Outvertising. A regular conference speaker, he has written for The Drum, AdWeek, Campaign, Marketing Week and The Guardian.Trade Review"Inclusive marketing is not only the right thing to do, it is also a business growth opportunity. Doing it well is a skill to be mastered, as it is full of nuances that most of us are not trained to see. This handy book provides not only thought-provoking concepts that will make you aware of your biases, but also a practical how-to guide grounded in insight and authenticity so you can truly make an impact." * Taide Guajardo, Chief Brand Officer Europe, P&G *"Daykin's thorough and practical approach makes this an invaluable read for any marketer or business looking to make strides on inclusive marketing as well as deliver business growth. A mix of expert insight, simple frameworks and inspiring case studies ensures that this book brings the topic to life vividly, and with real applicability." * Grainne Wafer, Global Director of Guinness, Smirnoff & Baileys, Diageo *"In Inclusive Marketing, Jerry offers a mix of inspiration and very practical advice on how to deliver more inclusive, and simply better and more effective marketing. A fresh and deeply uplifting vision that inspires marketers to embrace one of the defining challenges of our society. A must-read." * Stephan Loerke, CEO, World Federation of Advertisers *"In marketing, the notion of 'inclusion' is too often an obvious bolt-on. Jerry Daykin provides a practical framework and a wealth of real-world experiences to show how to make representation and inclusion an authentic and effective part of every marketing communications programme." * Helen Edwards, Adjunct Associate Professor, Marketing at London Business School, and Brand Columnist *"This book is an important and timely addition to the essential marketing guidebooks that have nudged the profession in the right direction. While 'inclusive marketing is a much banded term, Jerry's book demonstrates the 'how to do it well' part, with great clarity and direction. The book is an insightful read with many perspectives, and you will highlight, bookmark and return to its succinct and helpful summaries until the process becomes second nature. Don't just buy the book for yourself, buy a copy for a colleague, client or business partner, as the answers for truly inclusive marketing are all here." * Dino Myers-Lamptey, Founder at The Barbershop *"If you work in marketing/advertising and you're on the DE&I journey within your organisation, whether that's struggling to know where to start or wanting to do more, this book breaks down the processes within your marketing cycle where you can make mindful changes to be more inclusive. An inspirational must read for all marketers, carefully written and curated by Jerry Daykin, a marketer who has always actively championed inclusion and representation in every role he has worked." * Vidad & Bobi Carley, Inclusion Co-Leads, ISBA *"Advertising that represents society in all its diversity and that heightens the situation of marginal groups in societies can have a powerful effect on the promotion and protection of the rights of vulnerable and subjugated people. In this excellent book, Jerry Daykin makes an accessible and principled case for how to build diversity and inclusion into marketing." * Pia Oberoi, Senior Advisor on Migration and Human Rights, United Nations *"For all marketers, inclusion is no longer a question of if we should consider it but HOW we should. This book will do more than help you, it's the perfect guide to all the questions you should ask yourself about Inclusive Marketing." * Delphine Malvy, Senior Director Global Family Marketing, McDonalds *""I see you, I see the whole of you", Is perhaps my favourite language that sums up perfectly what to expect in this book. It offers is the perfect education, framework and advice for any marketer serious about inclusion. And Jerry is right, the time for change is now. This is definitely a book you need to read more than once to take in all the goodness written in its pages." * Karen Nelson Field, Author and Founder at Amplified Intelligence *Table of Contents Chapter - 00: Intoduction - Representation Matters; Chapter - 01: What we mean by inclusive marketing & representation; Chapter - 02: Why representation matters to me & other marketers; Chapter - 03: Why representation matters to business and society; Chapter - 04: A framework to deliver inclusive marketing; Section - ONE: Stage One - Inclusive briefing & strategy; Chapter - 05: Business & brand strategy; Chapter - 06: Using strategic insights and data; Chapter - 07: Marketing & creative briefs; Section - TWO: Stage Two - Inclusive Planning; Chapter - 08: Partner & team selection; Chapter - 09: Creative development & product design; Chapter - 10: Consumer testing; Section - THREE: Stage Three - Inclusive Production; Chapter - 11: Production; Chapter - 12: Post-production; Chapter - 13: Localisation; Section - FOUR: Stage Four - Inclusive Launches; Chapter - 14: Media & 360 Activation; Chapter - 15: Launch & consumer response; Chapter - 16: Measuring Success; Section - FIVE: Conclusion - How to Drive Change; Chapter - 17: Case Study - Driving Change at GSK/Haleon; Chapter - 18: Partnering to Help Drive Change; Chapter - 19: The future of inclusion; Chapter - 20: Checklist Appendix

    £24.99

  • Myths of Strategy

    Kogan Page Ltd Myths of Strategy

    Book SynopsisJérôme Barthélemy is Executive Vice-President, Dean for Post Experience Programs, Corporate Programs and Relations and Professor of strategy and management at ESSEC Business School, Paris, France. He has been a visiting professor and visiting research scholar at New York University (NYU), Stanford University and Cambridge University.His book, Unleash your company's competitive spirit, received France's best management book award in 2017.Trade Review"Myths of Strategy will surprise you. Backed by deep research and packed with rich nuggets of insight, this book serves up a potpourri of smart ideas. A clever, practical and fun read!" * Kathleen Eisenhardt, Professor, Stanford University, co-author of Simple Rules *"A great book and a must read for strategists and CEOs altogether. Jérôme Barthélemy's analysis of 35 strategic myths is full of great stories quickly read which often defy conventional wisdom." * Pierre-André de Chalendar, Chairman of the Board, Saint-Gobain *"The business world abounds with claims about what it takes to achieve high performance. In Myths of Strategy, Jérôme Barthélemy considers many popular claims and, by drawing on empirical research, reveals them to be at best partially right - and often downright wrong. An insightful, entertaining, and thought-provoking read!" * Phil Rosenzweig, Professor, IMD, author of The Halo Effect *"Far from the linear structure of classic studies on business strategy, Myths of strategy is a book to explore with curiosity and enthusiasm. Senior managers may not agree with the author on all points, but this lively and solidly researched essay with its many insightful examples will doubtless open up some relevant avenues for making strategy a powerful force in leveraging performance!" * Benoît Coquart, CEO, Legrand *"Grounded on findings from decades of research, Jérôme Barthélemy's book reveals the limitations of strategy recommendations and tools by debunking myths about business strategy. A compelling read that presents powerful lessons for anyone seeking to develop an effective business strategy." * Laurence Capron, Professor, INSEAD *Table of Contents Chapter - 00: Introduction; Chapter - 01: You should look to the best for inspiration; Chapter - 02: Strategy is very different from the sciences; Chapter - 03: The most successful strategies are carefully planned; Chapter - 04: Success is essentially about talent; Chapter - 05: It is impossible to think strategically in an environment of volatility, uncertainty, complexity and ambiguity; Chapter - 06: Direct aim is the best way to attain goals; Chapter - 07: Firms achieve higher performance when they adopt a raison d’être; Chapter - 08: Having a corporate social responsibility strategy is bad for performance; Chapter - 09: The best strategy is to set up an attractive business and try to beat competitors; Chapter - 10: In most firms, costs are too high; Chapter - 11: In the digital era, having the best or cheapest product is enough for success; Chapter - 12: A firm must address its weaknesses before it develops its strengths; Chapter - 13: Business success depends primarily on a firm’s capabilities; Chapter - 14: The best business leaders are visionaries; Chapter - 15: Businesses benefit from hiring stars; Chapter - 16: Interviews are the best technique for selecting new employees; Chapter - 17: A good strategy is enough for success; Chapter - 18: It’s easy to drop a strategy that has failed to deliver; Chapter - 19: Boards of directors are willing to challenge bad strategy decisions; Chapter - 20: Innovation requires state-of-the-art technologies; Chapter - 21: To innovate, businesses need experts; Chapter - 22: Always listen to customers; Chapter - 23: Innovating means offering customers new products or services; Chapter - 24: Businesses innovate more when they have more resources; Chapter - 25: Business leaders have a long-term outlook; Chapter - 26: It is impossible to reconcile the long term and the short term; Chapter - 27: A firm that’s improving is headed for success; Chapter - 28: Change is always good for businesses; Chapter - 29: The first thing to do in a recession is cut costs; Chapter - 30: Process management improves performance; Chapter - 31: Mergers and acquisitions create value for shareholders; Chapter - 32: Outsourcing is good for firms; Chapter - 33: Adopting management fads is pointless; Chapter - 34: Financial analysts like firms that have an original strategy; Chapter - 35: Consultants always help improve performance

    £11.78

  • Myths of Management

    Kogan Page Ltd Myths of Management

    Book SynopsisStefan Stern writes for the Guardian and the FT, where he was the management columnist between 2006 and 2010. He is visiting professor in management practice at Cass Business School and is Director of the High Pay Centre.Sir Cary Cooper CBE is the 50th Anniversary Professor of Organizational Psychology and Health at the Alliance Manchester Business School, University of Manchester. He is President of the CIPD, President of the British Academy of Management and Editor-in-Chief of the Blackwell/Wiley Encyclopedia of Management.Table of Contents Chapter - 00: Introduction; Chapter - 01: Myth 1 - There is One Right Way to Lead or Manage; Chapter - 02: Myth 2 - It’s Tough at the Top; Chapter - 03: Myth 3 - Long Hours Will Lead to Success; Chapter - 04: Myth 4 - It’s Important Not to Show Vulnerability or Doubt; Chapter - 05: Myth 5 - It’s Lonely at the Top; Chapter - 06: Myth 6 - You Need to be the Smartest Person in the Room; Chapter - 07: Myth 7 - Hierarchy is Finished; Chapter - 08: Myth 8 - Consistency is Essential; Chapter - 09: Myth 9 - Only Hire People Who Will Fit In; Chapter - 10: Myth 10 - Leadership is More Important than Management; Chapter - 11: Myth 11 - You Have to Pay Top Dollar to Get the Right Person; Chapter - 12: Myth 12 - Annual Appraisals Help You Manage Performance; Chapter - 13: Myth 13 - Information Must be Controlled and Limited; Chapter - 14: Myth 14 - … but Women Don’t Really Want Top Jobs; Chapter - 15: Myth 15 - Leaders are Born Not Made; Chapter - 16: Myth 16 - Your First 100 Days in a New Job are Make or Break; Chapter - 17: Myth 17 - You Have to Know Everything that is Going On; Chapter - 18: Myth 18 - Heroic Leaders Can Change Entire Organizations on their Own; Chapter - 19: Myth 19 - The Boss with the Best Strategy Wins; Chapter - 20: Myth 20 - It is Not Possible to Work Flexibly in Senior Roles; Chapter - 21: Myth 21 - Pay Must be Kept Confidential; Chapter - 22: Myth 22 - Psychology is Psychobabble and there’s No Need or Place for it; Chapter - 23: Myth 23 - The Robots are Coming to Take Your Job; Chapter - 24: Myth 24 - Leadership Must Be Transformational; Chapter - 25: Myth 25 - Conformity Leads to Success; Chapter - 26: Myth 26 - Feelings are Soft and for Losers; Chapter - 27: Myth 27 - Keep Your Distance if You Want Respect; Chapter - 28: Myth 28 - Be Yourself -- It’s All About Authenticity; Chapter - 29: Myth 29 - Date of Birth is Destiny; Chapter - 30: Myth 30 - People are Motivated by Money; Chapter - 31: Myth 31 - Fear Works and ‘Engagement’ is Unnecessary; Chapter - 32: Myth 32 - The Business Case Will Always Prove Persuasive; Chapter - 33: Myth 33 - There’s Nothing Wrong with the Business, there’s just a Few Rotten Apples; Chapter - 34: Myth 34 - We Have Woken Up to the Problems Caused by Prejudice; Chapter - 35: Myth 35 - All the Power Resides at the Top; Chapter - 36: Myth 36 - People Will Learn if you Explain Things to them Clearly; Chapter - 37: Myth 37 - You Must Keep Up with all the New Management Ideas and Give Them a Try; Chapter - 38: Myth 38 - You’ve Got to Talk Like a Real, Serious, Grown-Up Business Person. Learn the Jargon; Chapter - 39: Myth 39 - You Can’t Manage People if You Can’t See Them; Chapter - 40: Myth 40 - Who Needs Employees Anyway? Get With the Gig Economy; Chapter - 41: Myth 41 - People Hate Change; Chapter - 42: Big Data Will Fix Everything; Chapter - 43: Myth 43 - A Cool Office Will Make Everybody More Creative; Chapter - 44: Myth 44 - There are Only 44 Things to Get Wrong

    £11.78

  • Talent Intelligence

    Kogan Page Ltd Talent Intelligence

    Book SynopsisToby Culshaw is the Talent Intelligence Leader at Worldwide Amazon Stores, leading a diverse global team of economists, consultants, business analysts and researchers in talent intelligence. Previously, he was Global Head of Talent Intelligence and Executive Recruitment Research at Royal Philips, the Dutch health technology group. He was named by Recruiter Magazine as one of the 11 Most Influential In-house Recruiters in 2017 and has consistently ranked every year from 2019 until 2023 and is an international speaker on sourcing, executive research and talent intelligence. Based in Brighton, UK he is also the founder of the Talent Intelligence Collective, a Talent Intelligence Mentor at Udder and a co-host of the Talent Intelligence Collective Podcast.Trade Review"Toby Culshaw wrote an insightful book to help you execute your talent strategy. What I like most about Talent Intelligence is how actionable it is. Toby shares years of his learnings and experience, and he explains in detail how you can apply it yourself through practical steps." * Anita Lettink, Keynote speaker and adviser on the future of work, partner at Strategic Management Centre and founder of HRTechRadar *"This is the first comprehensive discussion on Talent Intelligence I have seen. This is a topic much discussed, but little understood. Toby has finally given us a clear definition and a practical way to implement this powerful process." * Kevin Wheeler, Founder, The Future of Talent Institute *"Wow, from the maestro of TI, Toby himself. I was honoured when asked to read the book and comment and it is jam-packed with practical advice and real examples of talent intelligence in all its forms. A must read for business leaders and HR leaders alike who want to drive smarter business decisions. To quote from the book "the shifting mindset of operational to strategic is critical". Loved all of it - I will be buying the book for every member of our team for sure." * Alison Ettridge, Founder, Stratigens *"It's all about the data and the insights we can draw from it. I've felt this for a long time and this book and the work Toby has done confirms to me that this is a game changer! In an ever changing and highly competitive world the notion and discipline of talent intelligence is, for me, an essential part of an integrated talent strategy not only to compete but to win." * Denise Haylor, Former CHRO Royal Philips, Flextronics, Managing Director & Partner Boston Consulting Group *"Toby is a recognized & trusted expert in talent intelligence. Over the years he's proven to be one of the key leaders in this developing field. It's exciting to see how TI is developing and becoming more recognized as a valuable source of meaningful and actionable insights business leaders can leverage. In this text he brings together these experiences and a wide range of sources, it's a thorough essay on TI space and key reading for anyone interested in developing this knowledge." * Giles Harden, SVP People at INFARM *"Toby Culshaw and his insight on the function of Talent Intelligence as described in this text takes on and excels at creating a lexicon and foundational set of practices in the young and ever-growing space of Talent Intelligence. Creating a process is plenty hard, as is scoping a business case for change - both of which are in this text - yet defining a language for others to use in years to come is even harder. I am looking forward to applying many of these principles and labels to the products and services I use for the public and private sector companies we serve. Other leaders in recruiting, workforce planning, and analytics should review this lexicon and render into their own work so we can advance this ecosystem together as colleagues." * Andrew Gadonmski, Managing Director, Aspen Analytics *"The most inclusive and comprehensive work on Talent Intelligence I've seen to date. Toby's book captures the art and science of this continually evolving craft and emerging technology platforms complete with concrete and impactful examples. A must read for all leaders who see their competitive advantage coming from deeply understanding and acting on distilled insights from the internal and external talent landscape." * Cortney Erin, Vice President, Global Talent Acquisition Microsoft *"Timely and comprehensive examination of an often under-explored but critical area of talent strategy. Toby manages to come up with with something for everyone - from early to late adopters - as well as write a bit of a love letter to the subject." * Teresa Wykes, Global Head of Talent Intelligence, SAP *Table of Contents Chapter - 00: Introduction; Chapter - 01: Context; Chapter - 02: Types of Intelligence; Chapter - 03: The great debate; Chapter - 04: Building the case for Talent Intelligence; Chapter - 05: What type of work can TI functions support?; Chapter - 06: Metrics for Success and KPIs; Chapter - 07: Where to sit TI function within organizations; Chapter - 08: Talent Intelligence Maturity Model; Chapter - 09: Tooling and Resources; Chapter - 10: Potential structures of Talent Intelligence teams; Chapter - 11: Roles and skills needed in teams; Chapter - 12: Career pathing; Chapter - 13: In House and partner landscape; Chapter - 14: Examples of use of talent intelligence; Chapter - 15: What does good look like?; Chapter - 16: What is the future of Talent Intelligence?; Chapter - 17: Tales from the trenches; Chapter - 18: Well that’s a wrap

    £28.49

  • Survive Reset Thrive

    Kogan Page Ltd Survive Reset Thrive

    Book SynopsisRebecca Homkes is a high-growth strategy specialist and CEO and executive advisor. She is a Lecturer at the London Business School, Faculty at Duke Corporate Executive Education, and a former fellow at the London School of Economics Centre for Economic Performance. A global keynote speaker and recognized thought leader, she is also the global Faculty Director of the Active Learning Program with the Young Presidents Organization (YPO), leads several fintech accelerators, and serves on the boards of many high-growth companies. She earned her doctorate at the London School of Economics as a Marshall Scholar and is now based in Miami, USA and London, UK.Trade Review"Full of street-smart insight, practical steps and effective techniques - Rebecca's Survive, Reset, Thrive approach delivers for teams that want to perform through real-world disruption and constant change." * Toto Wolff Team Principal & CEO, Mercedes-AMG PETRONAS F1 Team *"As Rebecca Homkes defines for us: uncertainty is a series of future events that may or may not occur, and it is amplified during times of extreme disruption. SRT asked us to embrace uncertainty head-on and find the opportunities it provides rather than protect ourselves from threats. Using SRT gave my organization the power of focus and empowered our leaders to act, not hide in fear. Result we thrived!!" * Garry Ridge, Chairman Emeritus WD-40 Company & The Culture Coach *"Rebecca Homkes has written a highly relevant, readable and practical guide on how to formulate and update strategies to thrive in a fast changing business environment, which should be a go-to guide for all organizational leaders." * Martin Reeves, Chairman, BCG Henderson Institute. *"Survive, Reset, Thrive is an essential compass for entrepreneurial leaders charting a course through today's unpredictable business climate. With a compelling call to embrace uncertainty and harness it for growth, Rebecca offers a pragmatic and actionable strategy for organizations of all sizes. This book is a testament to her expertise, providing a playbook that is both grounded in theory and rich in practical application. It's a must-read for any executive seeking to lead their company to sustainable performance and turn disruptive forces into opportunities. Survive, Reset, Thrive doesn't just offer a path to survival; it's a blueprint for flourishing in an era of relentless change. Leaders who follow this guide will not only future-proof their organizations, but position them to thrive, no matter the market conditions." * Dr. Marshall Goldsmith, Thinkers50 #1 Executive Coach and New York Times bestselling author of 'The Earned Life', 'Triggers' and 'What Got You Here Won’t Get You There' *"Survive, Reset, Thrive was energizing and empowering for leaders in our organization as they learned to adapt intelligently and we were able to succeed in any market environment." * Rich Wolowski, President & Chief Executive Officer, Gordon Food Services *"Most strategy tools do not factor in uncertainty or change. Survive, Reset ,Thrive is therefore a timely guide for leaders as to how we embrace ambiguity and yet still develop and execute strategy in times when the goalposts keep moving. As Rebecca so eloquently puts it " you can't stop the market from punching you, but you can get better than anyone else at taking hits". At its core, this is a book about how to develop the resilience that will enable companies to thrive in an uncertain world." * Steve Brass, President and CEO, WD-40 Company *"Survive, Reset, Thrive is an inherently practical resource for leaders looking to drive strong market returns when facing radical uncertainty. It asks us to reframe what we've learned about linear strategy development when we're leading in dynamic markets and instead guides us through a process of debating, articulating and testing market beliefs, making iterative adjustments to strategy from learning, and placing and executing on growth bets. There are fundamental changes happening to industries we assumed were stable, and Survive, Reset, Thrive helps us face those head on and engage productively on the opportunities that this change presents." * Philip Meyers, Director of Business Development, Associated British Foods *"This book is an essential read for executives and leaders who are grappling with the enormous changes - such as AI- being brought across the economy. AI is already impacting business and operating models of all types of companies and Dr. Homkes helps leaders to develop a strategic framework to reset and thrive in this era. I highly recommend this book for all leaders looking to succeed in constantly changing times." * Karim R. Lakhani, Professor Harvard Business School & Chair of Digital Data Design Institute at Harvard *"Survive, Reset, Thrive is an immensely practical take on strategy. SRT empowers leaders with the 'how' to adapt intelligently, learn fast, and be ready to succeed in any market environment. It helps leaders find opportunities in an uncertain environment rather than protect against threats. At Gorilla, the process engaged my team in the strategy process, simplified a complex world, and provided a simple approach to reset our strategy for growth." * Mark A. Mercurio, President & CEO The Gorilla Glue Company *"These days, uncertainty is everywhere, it seems. Unwelcome tradeoffs are rampant. The result, all too often, is analysis paralysis, leading to blissful inaction. But it doesn't have to be this way. Homkes helps us see that uncertainty can be our friend, not our enemy. By embracing, rather than fearing uncertainty, and by providing us with a pragmatic playbook, she shows us how to survive, reset, and ultimately thrive in even the most daunting situations. If you want your business to grow through thick and thin, this book is for you." * John Mullins, Associate Professor, London Business School Best-selling author, 'Break the Rules!' and 'The Customer-Funded Business' *"It is rare to find a book on strategy that is well written, simple, practical and addresses an aspect of strategy that is often overlooked: uncertainty. I have read many strategy books and written one or two, but I highly recommend Survive, Reset, Thrive as the needed resource for today's leaders to guide their team's with confidence. Rebecca asks us to embrace uncertainty because it creates opportunities. Yes, uncertainty is inconvenient, and can even be a threat. But, as with all change, it disrupts the status quo, and that creates opportunities for those ready to respond. Survive, Reset, Thrive will help you be ready. It provides a playbook that helps business leaders prepare for uncertainty, reset their strategies as events develop and achieve sustainable performance building on the opportunities that emerge. Facing uncertainties such as digital transformation, AI, climate, or changing customer preferences, you will find the playbook powerful. It will help you guide your team with confidence." * Andrew Campbell, Professor, Author of 'Strategy for the Corporate Level' and 'Operating Model Canvas' *"Rebecca Homkes's strategy approach takes away all of the buzz words and provides a set of simple steps that work. This playbook help formulated my understanding of my business, and most importantly how to win. I have used Rebecca's methodology for over six years, and it is consistently helpful and relevant. Using Survive, Reset, Thrive has taken the company from serval years of losses to 10% net profitability. Rebecca's work, style, and content is simple, full of gold nuggets, and importantly it is actionable." * Husam Al-Saleh, CEO of SAC-Motor, Deputy CEO Arabian Hala *"We applied Rebecca Homkes's Survive, Reset, Thrive strategic framework to tripe the size of Primekss. In today's volatile and unpredictable world, SRT is uniquely the best in getting the team to translate the power of crisis into growth momentum, and it does this in an easy to grasp yet smart and comprehensive way. Highly recommend to all who want to grow fast!" * Janis Oslejs, CEO Primekss Group, Chair, YPO Construction Industry Network *Table of Contents Chapter - 00: Introduction; Section - ONE: Strategy under uncertainty - Survive Chapter - 01: Setting strategy under uncertainty Chapter - 02: Survive - Proactive stabilization of the organization Section - TWO: Reset for growth - Strategy choices Chapter - 03: What Is the situation and how will It change? Chapter - 04: How will you win - Competitive advantage and the right to win Chapter - 05: Where will you play - Your who, what, how Chapter - 06: Setting a definition of success - Intent and boundaries Chapter - 07: What will stop you and what should you do? - Setting and executing must-win battles Chapter - 08: There are only three ways to hyper-grow - Setting a high-growth path Section - THREE: Thrive - Building a robust growth organization Chapter - 09: From reset to thrive - Transitioning through the loop and thrive organizations Chapter - 10: Thrive - Building a BLAST organization Chapter - 11: Leadership roles Chapter - 12: Conclusion

    £18.99

  • Practical Teaching Skills for Driving Instructors

    Kogan Page Ltd Practical Teaching Skills for Driving Instructors

    Out of stock

    Book SynopsisJohn Miller has been involved in the driver training industry for over 35 years, based in Chichester, UK. He is a qualified and experienced instructor trainer and LGV instructor. For many years he ran his own driving school for car and lorry drivers in Chichester, together with an instructor training facility. He is now a consultant to the driver training industry. Susan McCormack is Managing Director of Tri-Coaching Partnership, which focuses on training and developing Approved Driving Instructors (ADIs), based in East Anglia, UK. A regular contributor to industry media, she has created several training courses, including the Pearson-accredited BTEC Level 4 in Coaching for Driver Development.Trade Review"Contains all the information you need on how to improve your teaching skills in line with current practices and established criteria" * The Approved Driving Instructor Register *"Ideal support material to the driving instructor's handbook and gives helpful advice to trainee or new instructors." * DRIVING Magazine *"Not just useful for new entrants to driver training, but a source of knowledge of modern, up-to-date skills that could be usefully absorbed by those who have been around for a while but need some updating." -- John Lepine, MBE, General Manager * The Motor Schools Association *Table of Contents Chapter - 00: Introduction; Chapter - 01: Learning to drive; Chapter - 02: Communication skills; Chapter - 03: Client-centred learning and coaching; Chapter - 04: Lesson structure and content; Chapter - 05: Structured driver training; Chapter - 06: National driving training standards explaining; Chapter - 07: The ADI standards check

    Out of stock

    £22.49

  • HighImpact Content Marketing

    Kogan Page Ltd HighImpact Content Marketing

    1 in stock

    Book SynopsisPurna Virji is a globally renowned content strategist and Principal Consultant, Content Solutions at LinkedIn. She previously led global learning and thought leadership programs for Microsoft and is an award-winning former journalist. Virji is a top-rated international keynote speaker and has been featured in The Drum, TNW, Marketing Land and Adweek. She has also been recognized as an Adweek Young Influential, was crowned the Search Personality of the Year by the US Search Awards and was named the most influential PPC Expert in the world by PPC Hero.Trade Review"There are few people out there that understand content marketing and how it drives business impact more than Purna Virji. Her book brings together decades of experience in one of the fastest evolving and most critical areas of marketing today. Not only will you walk away with a better understanding of how we got to where we are, but a step-by-step plan on how to create, deliver and measure content that won't just drive growth, but will build a brand your customers will love and advocate for on your behalf." * Joanna Lord, Global CMO & Marketing Advisor *"If there's someone who we can all learn from about high impact content marketing, that is Purna! She's one of the savviest, most experienced, well-rounded, empathetic digital marketers I know, who has developed some of the most compelling content I've ever read." * Aleyda Solis, International SEO Consultant & Founder, Orainti *"Less is more and relevancy is key. In typical Purna-style with some hilarious examples, this book makes content marketing easy to apply with timeless principles. A must read for every marketer to remind us that despite sophisticated technology and algorithms, it's still about people." * Mascha Driessen, Vice President, Continental Europe Microsoft Advertising *"High-Impact Content Marketing is a thoroughly enjoyable and eminently readable guide for content and marketing professionals who are navigating this moment of singular change. Just as AI powered by large language models disrupts the industry, Purna Virji has created the essential manual to help content professionals not just navigate the storm, but to thrive in a world where behavioural science and human empathy will be the superpowers that help content professionals stay ahead of the machines. The book is chock full of useful tips, inspirational anecdotes, and practical frameworks to help even the most skilled communicators thrive in a changing world. Truly, a must read for content marketing professionals!" * Keith Boyd, Senior Director, Employee Experience, Microsoft *"Content marketing has no end. It always has room for fine tuning to stay competitive and to adapt the market shifts. This book is a comprehensive ultimate guide for the content marketer at any level. It covers the causes and effects, and solutions for a variety of scenarios. Keep it within your reach at work." * Motoko Hunt, President, International Search Marketing Consulting, AJPR *"High-Impact Content Marketing is a game-changing guide that offers a fresh, holistic perspective on content creation and strategy, drawing from Purna's extensive experience in diverse industries and roles. With its practical, easy-to-apply and evergreen principles, this book paves the way for a new, more zen approach to marketing that transcends content marketing alone. Its focus on creativity, trust, empathy and leveraging AI to amplify our humanity makes High-Impact Content Marketing the essential guide for marketers seeking to connect, empower and inspire in a fast-paced digital world." * Jenise Uehara, CEO, Search Engine Journal *"I am thrilled to endorse Purna Virji's ground-breaking book on content marketing, which couldn't have come at a more opportune time. As the world of marketing continually evolves, it is essential for marketers to stay ahead of the curve and adapt to the changing needs of their customers. This book, with its focus on practicability, analysis and customer needs provides a refreshing perspective on how to future-proof your content marketing strategy." * Prof. Dr. Sepita Ansari Pir Seraei, Professor of Digital Marketing, Hochschule für angewandtes Management *"I learned my favourite metric from Purna - ROTS - return on time spent. Purna's ideas have been battle tested for years across a multitude of industries. This book is sure to become your go to guide for building sustainable, high return-on-effort content." * Aaron Levy, VP of Paid Search, Tinuiti *"The ultimate reference guide for content marketing planning and execution. The frameworks here can scale up or down and apply to any industry, a must have for teams of one or one hundred." * Elizabeth Marsten, Vice President, Commerce Strategic Services at Tinuiti *"Purna's book is a game-changer for anyone looking to bridge the gap between content creators and the c-suite. Having watched her in action, I know that Purna has the unique ability to help audiences understand the value of content in the long-term, taking an empathic, audience-focused approach that challenges readers to think beyond what Google wants and instead focus on what's right for the searcher. The real-world examples make this book a must-read for anyone seeking to communicate effectively with executives and solve the right problems with the right content at the right time. In a world full of quick tips and tricks, this book grounds you in an approach that should stand the test of time, that's why I would consider this a must read. Tricks come and go, understanding how to solve problems for customers and communicating that value to inspire action does not." * Wil Reynolds, VP Innovation, Seer Interactive *"This isn't a traditional content marketing book. Purna Virji covers everything from step-by-step audience anthropology to competitive analysis, to specific creative tactics, to distribution. It's a perfect guide for new content strategists and old pros who are looking to reset." * Ian Lurie, Digital Marketing Consultant *Table of Contents Section - Section 1: Evolve or Perish with the Status Quo Chapter - 01: Why it's time to reinvent and future-proof your approach to content marketing Chapter - 02: The must-haves for long-term content marketing success Chapter - 03: Needs analysis: How you'll build a strong foundation Section - Section 2: Build the Right Foundation for High Impact Chapter - 04: The GIFTED way to figure out internal needs Chapter - 05: How to conduct a powerful, conversion-driving customer needs analysis Chapter - 06: Decode the competitive landscape with a competitor content audit Section - Section 3: Design a High-Impact Strategy Chapter - 07: High-impact strategy and measurement planning Chapter - 08: High-impact brainstorming: How the best ideas are born Chapter - 09: Mine, combine, refine: Simple strategies to optimize your brainstorming Section - Section 4: Create and Distribute the High-Impact Way Chapter - 10: Make inclusion the default Chapter - 11: Time-proven copywriting strategies to keep people reading on and on Chapter - 12: Build with distribution in mind: Less effort. More impact.

    1 in stock

    £24.99

  • Lateral Thinking for Every Day

    Kogan Page Ltd Lateral Thinking for Every Day

    1 in stock

    Book SynopsisPaul Sloane is an experienced speaker, course leader and facilitator, based in Surrey, UK. A recognized authority on innovation and creative speaking, he speaks and gives workshops to leading corporations around the world. He is also the bestselling author of How to Be a Brilliant Thinker, The Innovative Leader and editor of A Guide to Open Innovation and Crowdsourcing, all published by Kogan Page.Trade Review"Too many of today's business books come at problems from the same angles. This book turns problems on their head and makes us think differently. It is very useful not just in business, but in life." * Brian McBride, President of the Confederation of British Industry *"A comprehensive reset for your mind that will unlock your creative potential." * Jane Casey, Author of Maeve Kerrigan series *"Lateral thinking is imperative for business leaders who need to unlock creativity and innovation. This book gives you a fresh perspective to help you survive in these challenging times." * Moira Clark, Professor of Strategic Marketing at Henley Business School *"From outrageous ideas to weird combinations, Paul Sloane's unique approach to problem solving will revolutionise the way you think. Laterally the best book I've read this year." * Sam Kelly, Chief Marketing Officer, AKQA *"An enlightening read at a time when seeing the problem from multiple perspectives and finding creative solutions to move you forward has never been more important." * Tim Leney, Managing Director at TCC *"What a great read - highly entertaining and informative, packed with stories of real innovators and so many practical techniques." * Ralph Varcoe, Chief Growth Officer, Connexin *"This is the ultimate inspirational guide to lateral thinking, and a treasure trove for anyone interested in great stories about how taking a different perspective can grow yourself or your business - and having fun doing it." * Peter Hovstadius, Former Chief Scientific Officer at Novartis Nordic RegionC *"Fascinating historic and current examples of lateral thinking." * Ian Gander, Managing Director, Gemini Data Loggers *"Paul Sloane has done it again. In his new book, he provides a number of simple frameworks and activities to build your teams' ability to think laterally, approach challenging problems in a new way and enhance their creativity." * Nick Skillicorn, Innovation Consultant and Speaker *"Paul Sloane's very readable and entertaining presentation ably illustrates how you can use lateral thinking to benefit from changing perspectives and ideas in your home, social and business lives." * Dalim Basu, Chairman of London Branch at the British Computer Society *Table of Contents Chapter - 01: What is lateral thinking and why do you need it?; Chapter - 02: Example - Steven Spielberg and Jaws; Chapter - 03: Challenge your assumptions; Chapter - 04: Some lateral thinking puzzles to get you thinking; Chapter - 05: How to use De Bono's Six Thinking Hats to improve meetings and decisions; Chapter - 06: Lateral ways to succeed at interview; Chapter - 07: Ask smarter questions; Chapter - 08: Clever riddles; Chapter - 09: So you think you are open-minded; Chapter - 10: Lateral memory improvement techniques; Chapter - 11: Sometimes it pays to be outrageous; Chapter - 12: Games which promote creativity and lateral thinking; Chapter - 13: Example - Sidney Bernstein and Granada TV; Chapter - 14: More lateral thinking puzzles; Chapter - 15: Analyse problems first - The fishbone method; Chapter - 16: Example - The founding of Google; Chapter - 17: A Lateral thinking method - The Random Word; Chapter - 18: Lateral thinking in the office - How to get noticed and promoted; Chapter - 19: How to succeed with study and exams - Tips for students; Chapter - 20: The Disney Method for creative ideas; Chapter - 21: Lateral thinking and mathematics - With some puzzles; Chapter - 22: Example - Hannibal crossing the Alps; Chapter - 23: Lateral Thinking in art; Chapter - 24: Sneaky tricks in sports; Chapter - 25: More memory methods; Chapter - 26: Using Six Serving Men to understand problems; Chapter - 27: Lateral Rock Stars - Bowie, Mercury, Madonna, Lady Gaga; Chapter - 28: How to take a different point of view; Chapter - 29: Become a brilliant conversationalist; Chapter - 30: How lateral thinking can improve relationships; Chapter - 31: Wacky Word Puzzles; Chapter - 32: Use an Outsider Mindset; Chapter - 33: Clever Ways to Appear Smarter than you are!; Chapter - 34: Try Weird Combinations; Chapter - 35: What if the opposite were true?; Chapter - 36: Fire up your Imagination with these exercises; Chapter - 37: Lateral Inventors; Chapter - 38: Take advantage of accidents; Chapter - 39: Sometimes think like a criminal; Chapter - 40: When the world Zigs, Zag; Chapter - 41: The Power of Silly Questions; Chapter - 42: The Greatest Bluff; Chapter - 43: Move the Kettle!; Chapter - 44: Don't be a Zebra, be a Giraffe!; Chapter - 45: Beware these Cognitive Biases

    1 in stock

    £12.99

  • Built for People

    Kogan Page Ltd Built for People

    Book SynopsisJessica Zwaan is a startup and technology executive with a background in Operations, People, and Talent spanning across three continents. She is the Chief Operating Officer at Talentful, a talent recruitment company. Prior to this she was the Chief Operating Officer at Whereby, Group Head of Talent at McCann Worldgroup and VP People and Talent at Wonderbly. She is based in New York, New York.Trade Review"At last, new thinking on operationalizing HR. We needed this. If you're thinking about how to take your people team to the next level, read this! Jessica's fresh thinking is the energy we need in an often predictable domain." * Ben Branson-Gateley, CEO and Co-founder, CharlieHR *"A thoroughly enjoyable read. Built for People delivers a practical guide to unleash the true power of the People Team. Jessica lays a clear path for us to follow, and it leads to People teams delivering measurably more business impact." * Huw Slater, COO, Travelperk *"Built for People is an indispensable tool for you and your team that offers a fresh approach to solving new and old issues in the workplace. It offers a clear and concise framework for rethinking how we approach and design programmes with and for employees." * Lars Schmidt, author, Redefining HR & founder, Amplify Academy *"Jessica not only offers a more humane and durably effective approach to acquiring, growing and managing great talent, but also in the fundamentals of great product management unpacked in highly-relatable terms. People leaders will take away a fresh approach to building teams, and product managers will view their discipline through a novel lens. Rarely are these two disciplines discussed in the same place, but Jessica delivers a masterclass in both." * Andy Tyra, Chief Product and Technical Officer, Whereby *"Jessica Zwaan doesn't just tell us how important People Ops should be: she urges us to make that a reality by leveraging principles used by the world's best product teams, often the same principles that our companies are already using, right down the hall." * Michael Wolfe, Co-founder, Gladly & Advisor, Point Nine Capital *"Productivity and performance gains are guaranteed by following Jessica's powerful and deeply practical advice. Her experience in such a diverse range of organizations enables her to recommend an engaging approach to People Operations that is applicable to all, whichever sector and whether you're an established or emerging entity. It's fantastic that her innovative ideas are now accessible to a wider audience thanks to this excellent book." * Abbie Pugh, Head of Leadership Development, Kindred Capital *"Jessica's book offers strategies that will encourage current and emerging leaders to question the status quo. Change driven by COVID and economic downturn makes this book essential reading for modern leaders who are required to manage transnational companies." * Dr Jeanne McConachie, Previous Manager, Griffith Honours College *"With brutal efficiency, accessible clarity and smart framing, this book has given People Operations and HR Professionals no excuse to opt out of "productising" the things it creates. That Jessica describes herself as a terrible (but very passionate) crafter is almost poignant because this book creates craft from process, policy and protocols that are the HR hallmark. Smart, snazzy and searching you will change forever how you view the products that are necessary to enable your people to do their best work. The future of work may be human, but the future of People Operations is product management. It's the clarion call we needed." * Perry Timms, Founder, Chief Energy Officer, PTHR *Table of Contents Chapter - 01: Why change how we execute ? The need to think like a product manager; Chapter - 02: What is the product ? The employee experience; Chapter - 03: The reconsidered responsibilities of people operations; Chapter - 04: Embedding agility with two maxims of product management; Chapter - 05: User research and evidence-based decision-making; Chapter - 06: Execute like a product squad; Chapter - 07: Iteration of people practices and processes; Chapter - 08: Standing out in the marketplace of culture; Chapter - 09: Hiring and building at scale; Chapter - 10: Metrics for success; Chapter - 11: Prioritizing people; Chapter - 12: Closing thoughts on the future;

    £28.49

  • Learning Habits

    Kogan Page Ltd Learning Habits

    1 in stock

    Book SynopsisSarah Nicholl is a Corporate Learning Strategist with more than 20 years' experience leading learning transformation programmes. She specialises in behavioural science-based materials to scale effective learning in organizations to drive business results. Based in Toronto, Canada, Sarah Nicholl is currently a Senior Customer Success Strategist at Pluralsight where she works with global clients to use learning science to improve internal and external business outcomes. Prior to this she was the Customer Success Director of Corporate Learning at D2L and the Strategic Programme Manager at Skillsoft.Trade Review"Companies are competing at the pace of learning. Learning Habits is an actionable guide from an expert with more than 25 years of experience working with the world's top brands. A must-read for any organization looking to drive business forward." * Mariangel Babbel, Director, Brand Marketing at Rev *"Learning Habits is a great read that is based on sound principles, experience and solid research. I believe that it's a book with no time limit and is a mandatory read for use as a reference tool within our field of workforce learning." * Julia Suk, Senior Vice President Enterprise Sales, Hurixdigital *"Sarah Nicholl is a highly credible thought leader and practitioner in organizational change, and this book is jam packed with practised, repeated and proven steps and processes. I've witnessed the impact of what's shared in this book. Consider this a timeless roadmap for top executives, leaders/managers, and individual contributors." * Wendy Nagy, VP, Customer Success, Pluralsight *"An invaluable guide for Learning and Development practitioners who want to build a learning culture in their organizations. Anchored around the famous Habit cycle (Cue, Routine and Reward), the book is packed with valuable practical examples and tips on building learning habits at the individual, team and organization level. It is a must-read for corporate learning professionals - aspiring and experienced - searching for frameworks and tools to build a more holistic approach to learning. Read this book and learn from a true learning practitioner!" * Pratima Krishnan, Learning & OD practitioner and Chief Learning Officer, Techcombank, Vietnam *"Want to build a world-class learning culture? Start here. You'll find an ideal guide to the latest research and best practices in organizational learning and performance. But you need more than theory - you need to put it into practice. That's where Sarah Nicholl draws on her extensive experience to provide a practical roadmap: from meetings, reviews and right goals and habits to executive buy-in and the right metrics to measure, Learning Habits has everything you need to succeed." * Simon Allardice, Creative Director & Principal Author, Pluralsight *"Learning must be an everyday reality for organizations and employees. Sarah's book, Learning Habits, is a powerful message, approach and strategy for creating and supporting learning habits in these changing and challenging times. A must read!" * Elliott Masie, Chair, The Learning Collaborative *"Written by a practitioner with clear focus on how to achieve learning habits, this is a well written, engaging book. It makes so much sense, it is a real page turner. The author is right on the money with her assessment of where business is at right now, and where it needs to head. This is the first book I have seen to honestly outline why people like face-to-face courses. We were prepared to put up with online courses during the pandemic but now we are wondering where the benefits of face-to-face are hiding. This book offers hugely useful mnemonics which help the application of a variety of ideas around forming and sustaining habits. This is an important book for any L&D practitioner, OD practitioner, change manager, process consultant or senior leader in business. This book outlines strong arguments for why learning habits create successful businesses, and how you can engender such habits in your corporate organization. A must read!" * Michelle Parry-Slater, Director, Kairos Modern Learning *"This comprehensive guide is packed with practical tips and techniques to help you master critical learning skills. In today's rapidly changing world, learning is the key to success for individuals, teams and organizations. Sarah Nicholl has done an outstanding job of compiling best practices into a detailed and well-researched resource for anyone responsible for learning. Learning Habits is a corporate learner's manual that provides actionable plans for anyone looking to incorporate the art of learning into their daily routine and foster a culture of learning around them. Whether you're a seasoned professional or just starting, this book is packed with relevant resources. Get a copy and take your learning skills to the next level!" * Kevin Mulcahy, co-author, The Future Workplace Experience *"Learning Habits explains how to both consider and crucially, integrate learning habits in the workplace that will help embed learning initiatives and plans into the flow of work. Many leaders and learning practitioners struggle with the myriad of forces that can inhibit growth and development in organisations. Sarah Nicholl's book provides a model and change approach that addresses these challenges, and assists in cultivating a productive learning environment." * Glenn Carter, Product Owner, Head of Tech Capability Development *Table of Contents Chapter - 00: How to use this book; Section - One: Getting started; Chapter - 01: Introduction; Chapter - 02: The need for a learning culture; Chapter - 03: Introduction to habits; Chapter - 04: Making habits AUTOMATIC; Chapter - 05: The LEARN model; Section - Two: Organization habits; Chapter - 06: AIM to LEARN; Chapter - 07: Executive-led dedicated time for learning; Chapter - 08: Fiscal year start; Chapter - 09: Company-wide meetings; Chapter - 10: Learning council; Section - Three: Team habits; Chapter - 11: Quarterly business reviews and follow-ups; Chapter - 12: Team meetings; Chapter - 13: Manager one-on-one; Chapter - 14: Performance review follow-ups; Section - Four: Individual habits; Chapter - 15: Log-on learning; Chapter - 16: Follow-up actions; Chapter - 17: Collaboration channel; Chapter - 18: Accountability partner; Chapter - 19: Conversations; Section - Five: Bringing it all together; Chapter - 20: Bringing it all together; Chapter - 21: Additional resources;

    1 in stock

    £26.99

  • The Solutionists

    Kogan Page Ltd The Solutionists

    1 in stock

    Book SynopsisSolitaire Townsend is the co-founder and chief solutionist of Futerra, an award-winning sustainability agency. Townsend works with clients like Ikea, Formula 1, Google, the United Nations and Lancôme to make sustainable development happen. The 2008 Ethical Entrepreneur of the Year, she has chaired talks at COP26 and COP27, delivered a TED talk on the creative industries' responsibility to act on climate emergency and is an in-demand sustainability and change speaker. A Forbes contributor, she writes for or has been featured in The Guardian, Management Today, Campaign, Raconteur, and The Independent. She is based in London, UK.Trade Review"Solitaire Townsend's passion for finding answers is as infectious as it is compelling. Her core argument is brilliantly argued: move over pessimists and naysayers; the future belongs to the Solutionists." * Paul Polman, business leader, campaigner and former CEO, Unilever *"The world needs many more solutionists - and if you're going to read just one book about them this year, it should be this one!" * Professor Rebecca Henderson, John and Natty McArthur, University Professor, Harvard University and author of Reimagining Capitalism *"Here it is.... all in one book: how each of us can and should actively contribute to solving our urgent global challenges. Deeply transformational and yet delightfully light reading." * Christiana Figueres, Executive Secretary, United Nations Framework Convention on Climate Change from 2010-2016 and co-author of The Future We Choose *"Actions speaks louder than words, and The Solutionists is all about that. This book gives you the insights and the learnings of how to lead with purpose and get things done." * Jesper Brodin, CEO, Ingka Group *"The Solutionists is a breath of fresh air, where no stone is left unturned by its ambitious, yet fun and energetic search for solutions. The main lesson: the Solutionists can be all of us, we just need to find our star and begin the journey now. Reading this book is an excellent way to set sail." * Daniel Servitje, Chairman and CEO, Grupo Bimbo *"We have a new name for those leading change for a better world - Solutionists. Solitaire Townsend has set out clear guidance, tactics and advice for the millions more Solutionists we need." * Erik Solheim, Green politician, diplomat and 6th Executive Director, UN Environment *"If you enjoy saying things like '1.5 degrees is out of reach, we might as well prepare for the apocalypse', beware reading this book, it might just encourage you to dare to hope. If you've already taken the first courageous step of daring to imagine a better world, you'll have fun and take practical inspiration from every page!" * Nigel Topping, UN High Level Climate Action Champion, COP26 *"Solitaire Townsend's The Solutionists provides experience-based insights and concrete examples and guidance to help young business people become agents for change within their organizations." * Professor Tensie Whelan, Director, NYU Stern Center for Sustainable Business *"Courage and stamina are always essential, but so is the playfulness to think around corners. How joyous to find Solitaire Townsend's irrepressible energy and creativity between the covers of this book." * John Elkington, Founder & Chief Pollinator, Volans and author of Green Swans *"The polycrisis world needs Solutionists in every job at every level - Solutionist CEOs and workers, Solutionist chemists and farmers and accountants, Solutionist money people and energy people, Solutionist designers and marketers and customers. In this book Solitaire Townsend sets out an ebullient, well-argued and compelling blueprint for anyone who wishes to become (a bigger) part of the solution." * Bruno Giussani, Lead Curator, TED Countdown *"I love the term Solutionist and have now proudly adopted it for myself and so many other wonderful colleagues and friends! We need a movement of Solutionists and people should read this book to get inspired to become one." * Kate Brandt, Chief Sustainability Officer, Google *"If the next quarter keeps you awake at night, read the newspapers. If it's the next quarter century, read The Solutionists." * Rafael Pamias, Executive VP and Chief Sustainability Officer, Grupo Bimbo *"For anyone beginning to despair that all is lost, this book comes as a wake-up call that solutions are not only desperately needed but are great business opportunities, and you might have some fun along the way. It serves not just as a call-to-arms, but also a how-to guide for anyone who's got a solution that needs unleashing on the world." * Helen Clarkson, CEO, Climate Group *"While the non-profit industrial complex continues to talk to itself, businesses operating out in "the wild" are responding to masses of consumers who vote with their dollars. Solitaire illustrates the value of that crucial link between who we are and who we want to be." * Majora Carter, Real Estate Development Consultant and author of Reclaiming Your Community *"In The Solutionists, Solitaire Townsend lifts the weight of the many challenges we face with a new way of thinking about how we build a fairer and more sustainable world. This is the book - and the motivation - we need to build the world that we can all thrive in, and be proud of." * Aron Cramer, CEO, Business for Social Responsibility *"Even partway through Soli's engaging book you recognize that anyone has an opportunity to be a Solutionist. Through the numerous conversations and Soli's research and writing, you will learn what it takes to move forward and how to become part of the next generation of stars." * Tom Szaky, Founder & CEO, TerraCycle and Loop *"This is a must-read book and call to action for sustainable and solutions focused business innovation. Solutionists can lead us to a greener, equitable and climate-optimism fuelled future, and this is the guide to get us there." * Leah Thomas, author of The Intersectional Environmentalist *"I hope The Solutionists becomes a much-used reference in every business leader and changemaker's library. Solitaire's brilliant, uplifting prose reminds us - we can still rise and solve our existential challenges - within our generation." * Karimah Hudda, Founder and Chief Catalyst, illumine.earth *"Insights gained from the experts in "The Solutionists" will provide readers with fresh perspectives that hopefully spark even more innovative actions to help the planet." * Toni Petersson, CEO, Oatly *"The Solutionists is full of inspiring case studies from impact entrepreneurs and changemakers. If you are looking for a book to inspire you to address a social or environmental problem in the world, either as an impact intrapreneur or entrepreneur, this book should be at the top of your list." * Jamie Palmer, Co-Founder & CEO, Social Supermarket *"The Solutionists offers something for everyone, whether you are already in the mix of making change or wanting to take the first steps. Reading this book gives you a much-needed boost to keep facing the challenges and finding those solutions" * Karina O’Gorman, Head of Force for Good, innocent drinks *"We don't need another hero, we need a world of solutionists ..." * Jon Khoo, Head of Sustainability, Interface *"It's rare that I finish a book by thinking, "Everyone who cares about the future needs to read this." But I did this time. Solitaire Townsend, a gifted storyteller, has captured the essence of what it takes to tackle the seemingly impossibly broken parts of our world and to fix them - with passion, impact and joy." * Joel Makower, Chairman and Co-founder, GreenBiz Group *"The Solutionists is a good reminder that each of us is the solution. It is a breath of pragmatic optimism and inspiration. And best of all, Solitaire extends an open invitation to be a part of the greatest opportunity our generation has ever had: to tackle climate change together." * Vaitea Cowan, Co-founder, Enapter *"Solitaire Townsend's unique perspective on the challenges we face, enables understanding of how we can be involved in making urgent and necessary changes to the way we think about how live and work." * Lola Young, Baroness Young of Hornsey OBE *"This book is a breath of fresh air in our transformational change discourse. If you are not yet a Solutionist, Soli Townsend entices you to become one with her easy "solutionist star methodology", and if you are a Solutionist she'll make you recognise once again the thrill and deep sense of being that solving today's complex challenges offer." * Sandrine Dixson-Declève, President, The Club of Rome *"The Solutionists is as inspiring as it is fun, both of which are critically important to unlocking the toughest challenges. By focusing on the change-makers, Solitaire Townsend digs behind the usual approach of identifying the solutions by instead focusing on the mindset and approach it takes to achieve the transformative change those solutions are intended for." * Diane Holdorf, Executive Vice President, The World Business Council for Sustainable Development *"The Solutionists is unusual among books on solving the world's challenges: it's easy to read, fun, and optimistic. But more importantly, it's an invitation...to join the game of fixing the world." * Andrew Winston, sustainability strategist and author of Net Positive *"We are all obliged to act within what is possible for us to address the world's greatest challenges. The Solutionists offers tangible advice and examples that can serve as inspiration for everyone." * Mads Nipper, CEO, Ørsted *"An English literature expert and a climate expert walk into a bar. Turns out they get along. Turns out they need each other! Solitaire Townsend embodies this intersection, making her one of the best climate communicators I've met." * Emma Stewart, CSO, Netflix *"Solitaire Townsend assembles a cast of Solutionists who combine vision, grit, flex, fun and soul to reimagine what it means to lead. Through their stories and her personal reflections, an inspiring blueprint for how to change the world takes shape." * Amanda Gardiner, Sustainability Innovation & Engagement Head, Meta *Table of Contents Chapter - 00: Introduction; Chapter - 01: Welcome to the Solutions Economy; Chapter - 02: Your star; Chapter - 03: Architects, Accelerators and Actioners; Chapter - 04: The Mississippi mind; Chapter - 05: Fix it formula; Chapter - 06: Hope is a business plan; Chapter - 07: The quarter rule; Chapter - 08: Storytelling the solutions; Chapter - 09: Myths and traps; Chapter - 10: Joyful entrepreneurship; Chapter - 11: Signal boost; Chapter - 12: Conclusion; Chapter - 13: References;

    1 in stock

    £14.24

  • The Good Retirement Guide 2023

    Kogan Page Ltd The Good Retirement Guide 2023

    1 in stock

    Book SynopsisJonquil Lowe is an economist and author specializing in personal finance. With a background in stockbroking and then as head of money research at Which?, her career spans 40 years and around 30 books, the latest being The Good Retirement Guide, published by Kogan Page. She is Senior Lecturer in Economics and Personal Finance at the Open University, a Senior Fellow of the Higher Education Academy and an Associate Member of the Chartered Institute for Securities and Investments. Jonquil Lowe is based in Northampton, UK. Table of Contents Chapter - 01: Are you looking forward to retirement?; Chapter - 02: Money and budgeting; Chapter - 03: Pensions; Chapter - 04: Tax; Chapter - 05: Investment; Chapter - 06: Your home; Chapter - 07: Retiring abroad; Chapter - 08: Leisure activities; Chapter - 09: Starting your own business; Chapter - 10: Looking for paid work; Chapter - 11: Voluntary work; Chapter - 12: Health; Chapter - 13: Holidays; Chapter - 14: Caring for elderly parents; Chapter - 15: No one is immortal;

    1 in stock

    £14.99

  • The 30 Day MBA

    Kogan Page Ltd The 30 Day MBA

    Book SynopsisColin Barrow is the former Head of the Enterprise Group and current Visiting Fellow at Cranfield University. His career spanning nearly 40 years, he has lectured, researched and collaborated with colleagues in business schools in the UK, America, Australia, East Asia and throughout Europe. He is also the author of The Business Plan Workbook and Financial Management for the Small Business (both published by Kogan Page). He is based in Cornwall, UK.Table of Contents Section - 00: Introduction Section - 01: Accounting Section - 02: Finance Section - 03: Marketing Section - 04: Organizational behaviour Section - 05: Business history Section - 06: Business law Section - 07: Economics Section - 08: Entrepreneurship Section - 09: Ethics and social responsibility Section - 10: Operations management Section - 11: Quantitative and qualitative research and analysis Section - 12: Strategy

    £14.24

  • The Coachs Casebook

    Kogan Page Ltd The Coachs Casebook

    Book SynopsisDr Joan Swart is a coaching psychologist, accredited supervisor, researcher and author. Based in Cape Town, South Africa, she is the Corporate Programme Director at Coaching Minds. She developed the curriculum of the Jay Shetty Certification School and is an accredited supervisor at the Association for Coaching.Christine Guirguis is an Association For Coaching Certified Productivity and Performance Coach. She founded Advaya Project which provides people with the tools they need to reach their true potential. She is based in Cairo, Egypt.Trade Review"This book is a comprehensive toolkit for coaches looking to deepen their skills and help their clients achieve meaningful transformation. It covers the importance of self-awareness, self-management, supervision and wellbeing; along with neuroscience, enabling energy shifts, building strong habits, and working with clients' systems to create lasting change - would highly recommend!" * Katherine Tulpa, CEO Association for Coaching and Wisdom8 Ltd *"The Coach's Casebook is an outstanding resource for beginner coaches, with insights and chapters to also engage the more experienced coach. Full of witty, insightful and great examples, the contributors have brought coaching alive, showcasing the key attributes needed by every coach and explorations of key issues facing coaches in the 2020s. This book will be the place to start for every new coach." * Professor Jonathan Passmore, Henley Business School, UK *"The Coach's Casebook is a remarkable coaching manual that provides practical tools and techniques for both novice and experienced coaches. Highly recommended for anyone looking to take their coaching practice to the next level. " * Andrea Giraldez-Hayes PhD., Course Director, University of East London, UK *"This book provides a treasure trove of tools, techniques, approaches, and strategies that are vital for novice and experienced coaches' professional development. Written by experienced practitioners, the book is a fresh and welcome addition to professional guidebooks on coaching." * Dr Ioanna Iordanou, Reader in Human Resource Management, International Centre for Coaching and Mentoring Studies, Oxford Brookes Business School, UK *"The Coach's Casebook is a comprehensive volume, which will be an excellent resource for both new and seasoned coaches. It combines theory and practice, and topical issues, such as mental health and coaches' own self-care, which should be considered by all working in this field." * Dr Ana Paula Nacif, Lecturer and Module Leader for the Master of Positive Psychology and Coaching Psychology, University of East London, UK *Table of Contents Chapter - 01: Introduction and misconceptions of coaching; Section - ONE: Models and frameworks; Chapter - 02: The three Cs of coaching and professional practice; Chapter - 03: Awareness and accountability in coaching; Chapter - 04: Building habits; Section - TWO: Competencies; Chapter - 05: Coach supervision – who needs it?; Chapter - 06: Coaching presence; Chapter - 07: The importance of self-management for a coach; Chapter - 08: Are you listening to listening ? The art of listening; Chapter - 09: The power of non-directive questioning; Chapter - 10: Clarity from heart–brain connection to self-discovery; Chapter - 11: Seeking transformation versus focusing on solutions; Section - THREE: Approaches; Chapter - 12: Holistic transformation; Chapter - 13: Neuroscience-based coaching; Chapter - 14: Masculine/feminine energy aspects in coaching; Chapter - 15: Mindfulness and psychological flexibility in emotion-based coaching; Section - FOUR: Techniques and tools; Chapter - 16: Embodiment; Chapter - 17: Identifying and challenging blind spots in coaching; Chapter - 18: Coaching tools and techniques; Chapter - 19: The eyes watch but the brain sees – Visualization as a coaching tool for shifting the client’s present view; Chapter - 20: The Wheel of Life; Section - FIVE: Transforming theory into practice – Application and implementation; Chapter - 21: Transitioning from theory to practice; Chapter - 22: Imposter syndrome; Chapter - 23: Ikigai; Chapter - 24: Preventing burnout by attaining a healthy work and personal life balance; Chapter - 25: Combining coaching and mindfulness; Chapter - 26: Establishing an effective coaching dialogue; Chapter - 27: Expanding modes of mind – From doing to being and becoming; Chapter - 28: The power of intention – Life coaching and the gap between intention and action; Chapter - 29: Overcoming fear: Stepping out of your comfort zone; Section - SIX: Transforming theory into practice – Execution; Chapter - 30: Goal setting – be SMARTER!; Chapter - 31: Sustaining and committing to action; Chapter - 32: The discovery call; Chapter - 33: Coaching ethics – don’t be a plastic coach!; Chapter - 34: Structuring the session (or not); Chapter - 35: Questioning techniques; Section - SEVEN: Special niches and target groups; Chapter - 36: Leadership and executive coaching; Chapter - 37: Coaching and mental health; Chapter - 38: Coaching ‘difficult’ personality types; Chapter - 39: Empowering women to overcome cultural barriers; Chapter - 40: Conclusion;

    £28.49

  • Social Media Strategy

    Kogan Page Ltd Social Media Strategy

    10 in stock

    Book SynopsisJulie Atherton, MBA, based in Bristol, UK, is the founder of the social media advisory and marketing consultancy Small Wonder. As a public speaker, consultant and strategist, she has 30 years' experience working with global brands including Nissan, ITV, Deloitte Digital, Asos and St John Ambulance. She lectures in social media on university MBA programmes and trains marketing professionals in digital, brand, social media and content marketing. Her book B2B Social Selling Strategy, is also published by Kogan Page.Trade Review"While social media platforms may evolve and change, the fundamental principles of effective social media strategy remain relevant. This book focuses on these timeless principles, providing you with a solid foundation that can be applied across different platforms and adapt to future trends." * Paul Wickers, CEO and Founder, Huggg *"A breath of fresh air to creatives who thrill to the freeing constraints of a carefully considered and thoughtfully defined social campaign strategy. This is 30 years' experience and expertise from a social pioneer distilled into an easy-to-navigate guide, updated with provocative interviews and illustrated with compelling case studies. It's not just a handbook on how to develop strategy. It's a handbook on how to inspire breakthrough campaigns that use social media to activate the power of the brand, leverage the differences between social networks and unleash the power of one-to-millions marketing. Not for the sake of awards. Or even campaign KPIs. But for enduring brand, business and customer value." * Debi Bester, Founder & Chief Innovation Officer, Department of Change *"Social media without the strategy is just, 'stuff'. Avoid this by using Julie's book and the principles in it as your North Star, creating social campaigns that deliver both commercial and creative value for the brands and organisations you work with." * Emma Perrett, Strategy Consultant, Industry Unlimited *"This new edition is an essential, encyclopaedic tool that offers actionable guidance supported by real-world examples and insights, making it an indispensable guide for achieving success in an ever-changing social media landscape. Julie's expertise is evident throughout, making this edition an invaluable resource for anyone from experienced leaders to those just getting started." * Deborah Womack, Marketing Transformation Leader, and Founding Member of BRiM (Black Representation in Marketing) *"Julie's analysis and insight into the contemporary social media landscape is enlightening and entertaining - and chock-full of real-world examples any brand manager operating in the modern social space can live and learn by. From reputation management, to influencer and advocacy activity, Social Media Strategy packs in interviews, case studies and takeaways which are both illuminating and practical." * Tom Dennis, Head of Content Marketing, English Heritage *"The first book opened our eyes to the importance of social media to achieve our business aims. In this second edition, Julie has taken this to another level with invaluable learning and expert insights, a perfect mix in today's world." * Thomas Pinington, Managing Director, Pinington *"Social media continues to move at a dizzying pace, and this timely and inspiring second edition guides readers using solid strategic principles that are timeless. It offers practical advice on how to understand markets and consumers to create compelling campaigns, where social media is intrinsic to wider business objectives. Case studies and examples are supported by fascinating and candid interviews, and theory is clear and can be easily applied. A must-read for anyone interested in how to design and deliver successful social media strategy." * Tamsin McLaren, Senior Lecturer in Marketing, University of Bath, UK *"Social media marketing is no longer optional, and those who use it without a clear underpinning strategy run the risk of losing ground to those who do. Julie Atherton carefully unpacks the winning formula for effective social media marketing in this engaging, stimulating and thought-provoking key text. I strongly recommend that any marketer worth their salt should have a copy of this book on their shelf." * Rob Angell, Associate Professor in Marketing Research, University of Southampton, and Co-founder, Angell Sloan Research, University of Southampton *"Social Media Strategy brings together traditional models with the most current of social trends. This is a must read for established industry leaders to keep on top of their game as well as providing a great insight for those wanting to work in the sector." * James Eder, business coach and Co-founder, Student Beans *"A must for anyone engaged in social media. This book manages to be both at the cutting edge, forward thinking and a definitive reference of the best approaches to social. Frankly, it might put me out of a job." * Adam Fulford, Strategic Consultant, The Thread Team *"This is so much more than a social media 'how to' book. By showing where social integrates with the full suite of marketing tools and channels Julie has created a mini marketing handbook too. It's held together by her strong but simple ABC (audience, brand, campaign) model, and usefully covers social in the context of important marketing practices like brand purpose, behavioural economics, and customer journey planning. Interspersed with case histories and interviews with marketing leaders, it was a great read." * Mark Runacus MBE, Strategist, Acting Chair of Outvertising *"In this new edition Julie Atherton shares her extensive experience and continues to de-mystify the world of social media to produce a practical, research-based guide to the successful creation and implementation of social media marketing strategies. The new edition adds up-to-date case studies and covers the impact of emerging AI technologies. The book remains exceptional in linking this to wider marketing strategy and deals effectively with the difficult issue of the development of the brand in social media. I have no hesitation in recommending the book for all those interested in understanding and developing the opportunities for effective customer engagement in this fast moving and fascinating world." * Matthew Housden, Principal Lecturer, University of Greenwich, Visiting Professor, Grenoble Ecole De Management *"This is a powerful and practical social media strategy guide to what makes truly great work, how to implement it and importantly how to measure it. An essential read for anyone who wants to implement successful social media campaigns. Highly recommended." * Pete Markey, Chief Marketing Officer, Boots UK *"This book is the perfect guide to the contemporary digital culture that we are all now immersed in. Social media marketing is now such a huge influence within the consumers choice of brands and customer engagement, that this book is an essential tool in understanding it. On a personal note, Julie has been a huge supporter of our degree course and is a highly knowledgeable and informed person within the realms of social media." * Lee Thomas, Course Leader B.A. ( Hons ) Advertising, University of South Wales *"This new edition successfully combines the theoretical and practical, balancing updated, contemporary cases and interviews with a pragmatic readable approach. It will help anyone in business (or studying it) navigate the rapidly changing technological and social media landscape. The book knits together business purpose with customer/audience understanding, to provide a solid strategic base for successful social media and/or influencer activity. An important read for anyone in the business." * Professor Donald Lancaster, MBA Programme Director, University of Exeter *"Clear and insightful. This book is the go-to guide for creating a far-reaching social media strategy for your brand, corporate campaign or cause." * Susan Walkley, Managing Director, Public Relations & Creative Comms, Havas Life Medicom *Table of Contents Chapter - 00: Introduction – How to use this book; Chapter - 01: Understand how social media is utilized in business, marketing and interpreting customer expectations; Chapter - 02: Integrated customer engagement – How to ensure your social media strategy is integrated into your wider marketing and business development; Chapter - 03: Getting started – Aligning social media goals and KPIs with your wider business objectives; Chapter - 04: Audience – Using social listening to profile your networked audience and generate customer insights for a global social media strategy; Chapter - 05: Brand presence – How to drive action and engagement through integrated content marketing on social media; Chapter - 06: Campaigns – A quick step guide to organic and paid social media channel selection for your objectives and audiences; Chapter - 07: Measuring and benchmarking success – How and when do you know your social media strategy is working?; Chapter - 08: From customers to celebrities – Identifying and attracting a range of influencers to advocate for your brand; Chapter - 09: Crisis and reputation management for social media and PR – A clear guide for the unpredictable; Chapter - 10: Thoughts on the future of social – What will happen next?;

    10 in stock

    £28.49

  • People and Data

    Kogan Page Ltd People and Data

    Book SynopsisThomas C Redman is known as the 'Data Doc' and is the founder and President of Data Quality Solutions. Through this company he helps people and organizations think about data and data quality in new and exciting ways. Based in Rumson, New Jersey, he previously worked at AT&T where he formed their data quality lab.Trade Review"Based on my own decades-long experience working with organizations on removing data-related barriers and building data-driven strategies, I could not agree more with Tom's guidance to put people at the center. He's on to something massively important here - if you internalize and act on the people-focused principles he's suggesting, you will no doubt accelerate and amplify your impact on the business." * Ted Friedman, Former Gartner Analyst and Industry Thought-Leader *"For any organisation to succeed in the 21st Century, it needs people and data. Moreover, as Tom Redman explains in People and Data, when these two elements unite and when the benefits of data are extended to everyone in the organisation you can transform your business. Whether you are a leader, manager or worker or whether you work in HR, Finance, Operations or Marketing, I heartily recommend reading People and Data." * David Green, Co-author of Excellence in People Analytics, Managing Partner at Insight222, and host of the Digital HR Leaders podcast. *"People and Data offers great insights and advice on how organizations can unleash "real people" , working together, to solve the data quality problem, once and for all. We could all benefit from Tom's optimism and experience." * Maria Villar, Head of Enterprise Data Strategy & Transformation, SAP North America *"People and Data is the provocation that many data managers and executives need to spur them into action. Today's world is driven by data, but as Tom reminds us, if the data is poor (garbage in), then the outcomes are as well (garbage out). Tom's solution for maintaining quality data lies not in technology but in people - how they are organized, what tasks they are given, what culture they create, how they are motivated, promoted and trained. Tom explores all aspects of building a world-class data organization." * Theresa Kushner, former Head of Innovation Center, NTT Data, North America *"Tom Redman has a knack for taking the complex world of data and making it simple to understand and improve. What businesses have struggled with for decades is delivered in this next generational approach: data is predominantly a people issue and must be considered a team sport. In this new book, Redman brings solutions that highlight how regular people working together within and across organizations, under the direction of senior leaders, can finally solve this very expensive and seemingly endless enigma and no longer need to stand on the data sidelines." * Bob Palermo, former Vice President, Performance Excellence, Shell *"The book, People and Data: Uniting to transform your business is an exceptional resource by one of the world's leading thinkers and practitioners on 'data' - Dr. Thomas Redman. Every professional, with "data" in their title or not, should read Tom's book and learn from his experiences developed over 25+ years as the 'Data Doc'." * Anne Marie Smith, Ph.D., Alabama Yankee Systems, LLC *"Nothing of quality happens without quality people, fueled with quality data, making quality decisions. Here Redman establishes the case, roadmap and tools for dramatic business growth through quality data. Lead People, Manage Assets goes the adage. Tom shows us sensible ways to Lead regular people in uniting to successfully manage the unique assets of data, and information technology. Fortune Favors The Brave: so read People and Data - then lead bravely for sustained business growth." * Robert Pautke, Founder & Leadership Coach, SOAR with Purpose, LLC *Table of Contents Chapter - 00: Introduction; Section - ONE: The big picture; Chapter - 01: Ann’s data Tuesday; Chapter - 02: The opportunity and the problem; Chapter - 03: Building a better organization for data; Section - TWO: People; Chapter - 04: The data generation and provocateurs; Chapter - 05: All roads lead through quality; Chapter - 06: Putting data to work; Section - THREE: Data is a team sport; Chapter - 07: Fat organizational pipes; Chapter - 08: Don’t confuse apples and oranges; Chapter - 09: Dream big, but change the culture one project at a time; Section - 10: The data teams companies need now; Section - 11: Conclusion - Courage required; Section - 12: Resource Centre 1 - Toolkit; Section - 13: Resource Centre 2 - Curriculum for training regular people;

    £28.49

  • The 30 Day MBA in Business Finance

    Kogan Page Ltd The 30 Day MBA in Business Finance

    1 in stock

    Book SynopsisColin Barrow is a Visiting Fellow at Cranfield University and the former Head of the Enterprise Group. Over the past 40 years, he has lectured and researched in business schools across the world. He is also the author of The Business Plan Workbook, The 30 Day MBA, The 30 Day MBA in Marketing and The 30 Day MBA in International Business and Supply Chain Management. He is based in Cornwall, UKTable of Contents Chapter - 00: Introduction; Section - ONE: The fundamentals of business finance; Chapter - 01: Financial business reports; Chapter - 02: The rules of the game; Chapter - 03: Analysing financial reports; Chapter - 04: Finance as a value creator; Section - TWO: Corporate capital structures; Chapter - 05: The role of business structures in financing business; Chapter - 06: Debt finance; Chapter - 07: Equity; Section - THREE: Financial strategies and special topics; Chapter - 08: Risk and management; Chapter - 09: Business tax and profit reporting procedures; Chapter - 10: Mergers and acquisitions; Chapter - 11: Business plans and budgets;

    1 in stock

    £15.29

  • Introduction to People Analytics

    Kogan Page Ltd Introduction to People Analytics

    1 in stock

    Book SynopsisNadeem Khan is a futurist, speaker and consultant. Based in Lancaster, UK, he is Head of Strategy & Growth at Zosh Occupational Health Ltd (ZOHL) and the Managing Director of Optimizhr Ltd.Dave Millner has 30 years of consulting experience working with global organizations to offer a range of organizational development solutions underpinned by people analytics, based in St. Albans, UK. In 2021 he was named as one of the Most Influential HR Thinkers by HR Magazine.Trade Review"Rarely do I come across a book whose title so undersells its value, scope and practitioner insight as this 'Introduction to People Analytics'. Nadeem and Dave have distilled in a single volume all that a modern HR practitioner needs to know, do and embody to be an effective partner to their organization and a trusted advisor to their senior executives. Whilst fully informing the reader in the operational and strategic use of data and all that is required to be a people analyst it goes far beyond this to cover the broad and essential skills of the modern HR professional at the individual level and the shape, purpose and operating model for the future of the HR function itself. Full of examples of theory into practice, case studies, and thought leadership this is essential reading for every HR practitioner and ought to be the prime textbook in every undergraduate and Masters programme teaching the next generation of HR professionals." * Anton Fishman, Coach & Mentor, Business Adviser and Organizational Consultant *"Introduction to People Analytics has refined a new perspective in exploiting organizational data as a tool for performance improvement. With clarity, insight and a strong practical orientation from thought provoking case studies, this book is not only a typical book for HR practitioners but also an ideal book for any managers." * Dr. Danny Soetanto, Associate Professor in Entrepreneurship, University of South Australia *"The second edition provides a deep insight into the world of people analytics and the importance of delivering value within HR. This book will enable HR practitioners to use the power of data to bring real value to all leaders. It's a must for all HR practitioners at all levels as the age of data, analytics and actionable insights is developing at a rapid pace, so go ahead and join the revolution! This book will help you." * Hani Nabeel, Chief Behavioural Scientist, iPsychTec *"An absolute brilliant book by Khan and Millner on people analytics, and a must-read for every practitioner with the ambition to build a mature and accepted people analytics practice. The book reflects perfectly that people analytics is not only about data and methodologies, but also, or even more, about having a clear strategic alignment with your organization, and having a commercial mindset as HR. I wish I had this book when I started our journey 10 years ago." * Patrick Coolen, Global Head of HR Advanced Analytics, Workforce Management, HR Dashboards and Survey Management, ABN AMRO Bank N.V. *"Khan and Millner have built a bridge between HR analytics and value creation. They demonstrate how a pragmatic use of data can help HR practitioners ensure what they are doing is based on a proper analysis of the problem and therefore guarantee that their solutions will add value to the business increasing HR's credibility and impact." * Nick Holley, Director of Learning, CRF *"Introduction to People Analytics bridges the gap between theory and practice. It articulates the impact of exponentially evolving technology, disruptive yet evolving new ways of working and the art of creating business impact in a simple yet actionable framework and approach. Highly recommended title for both HR analytics professionals and HR business partners who play a critical business partnering role from problem identification to solution creation and delivery." * Ashish Sinha, Senior Partner & Head of People Analytics EMEA, Practice Leader *"Written by seasoned HR professionals, this book provides an insight into renowned organizations that have learnt and benefited from adopting this as part of their HR strategy. A must read for HR professionals who understand the importance of analysing data with an aim to align HR strategy with that of the broader business strategy." * Shuja ul Haque, Head of Talent, Learning & OD, Kuwait Energy *"Khan and Millner have further enhanced their excellent roadmap for the HR function to be more data-oriented and analytical in this second edition. They have provided multiple case studies and examples of what HR professionals need to do to become more strategic by adopting a commercial mindset that is rooted in the business and people analytics. A must read for anyone who wants to improve their engagement and impact with the business." * Alec Levenson, Senior Research Scientist, Centre for Effective Organizations, Marshall School of Business, University of Southern California *"This book advocates a seismic shift at how the HR profession looks at the contribution it can make. With the use of contemporary tools to analyse data, HR can place itself at the heart of a business strategy. The authors support that argument with illustrations from dynamic, successful, organizations. HR Directors will find much of value here. Chief Executives should do so too." * Malcolm Martin, Author, Human Resource Practice, Managing Director, Employer Solutions Ltd *"This second edition has clearly reiterated how data can be transformational in driving strategic people decisions in organizations of any size. With a whole variety of case studies that are relevant to me and my organization, this book has brought to life how data and the insight it provides are relevant for us too. This remains a game-changing contribution to the data discussion." * James Madeley, People Director, NearForm *"This book is invaluable in understanding the purpose of data, how to interpret and analyse it and knowing how to pragmatically apply this effectively within your business. This book is a must read for any HR practitioner who wants to get to grips with understanding the commercial mindset and how data can drive the future of the HR function." * Lisa Bailey, Head of HR, Aston Villa Football Club *"Introduction to People Analytics is such an important tool. It's the definite guide that provides both the theoretical foundations and the pragmatic applications of data analytics in the people function. This is a must-read book for beginners and experts looking to start their journey or improve their practice in the people analytics space." * Enrique Rubio, Founder, Hacking HR *"Nadeem and Dave have managed a nearly impossible task, seamlessly merging HR domain knowledge with practical models from the growing fields of data analytics/science and human capital reporting. This is an essential title for analytics professionals moving into HR and for HR professionals that want to harness the power of analytics for their organization. The quality and clarity of the text and the rich organizational case studies will have me reaching for this book again and again." * Laurence Hopkins, People & Culture Lead, Remuneration, Systems and Data, Spark New Zealand *"Does what it says on the tin! A truly 'practical guide to data-driven HR' that goes way beyond the basics of how people analytics can add value and gets under your skin to provoke real thinking and ideas. It challenges you to consider what this means for you as a HR professional, for your team, the organization you work in, and the individual experience of each employee - leaving you in no doubt that people analytics is a no brainer." * Heidi Lopez, Group Strategy Director, Liaison Group & Managing Director, Activ8 Intelligence *"Getting to grips with the latest possibilities and practical applications of data analytics can be tough for HR pros and leaders. This book makes it easier; it's great at breaking down the uses of people data, how to interpret and analyze it, and how to apply it in the best ways within your organization! I'd recommend Introduction to People Analytics to HRBPs and HR practitioners looking to get a better handle on the commercials and how data can drive better people processes." * Bill Banham, Editor, HR Gazette, Host of the HRchat Podcast *"This second edition provides a road map and guide to creating a modern people management function within any organization. I particularly liked the model of the HR Service Station vs. the HR Power Station...what would you rather be running? This book is for businesspeople who work in HR and the learnings within this volume will take you to the top of your game allowing you to be the best while managing a constantly changing environment. Just buy it!" * Gordon A Headley, BSc, CEng, MBA, FCIPD, VP HR, Vision RT Ltd *"Data and people analytics are increasingly becoming an important part of the HR function and this book clearly and comprehensively outlines what to do, how to do it and importantly how the HR practitioner needs to change their mindset to embrace more of a data driven approach. It's a must read." * Harris Daskalakis, President and CEO, Business College of Athens and Greek Institute of Maritime Education *"I commend Khan and Millner for encouraging HR to adopt a commercial approach, and acknowledging that the journey towards data-driven decision-making takes time. Because of the included case studies and thought leadership insights, the book effectively caters to executive needs regardless of where they are on their analytics journey. Everyone can leverage the book's content to make a meaningful impact. In my opinion, this book deserves a prominent place on the bookshelves of all decision-makers." * Sharna Wiblen, Senior Lecturer/Assistant Professor, Sydney Business School, University of Wollongong *"Resources are dispensable but people are not! I congratulate the authors on structuring a new view of 'people and analytics' in organizations - a pleasing step ahead of the human resources school. The content is well balanced with graphics and illustrations and this work should be high value reading for practicing managers and scholars of business." * Javaid Ahmed, Senior Fellow, Strategy and Market Innovation, Institute of Business Management, Pakistan *"It is a thought-provoking yet clear narrative that can serve as an excellent starting point for any Strategic HR Manager to think about what the changes in the modern world mean for their function and their business, and how to future-proof them - all based on solid evidence from analytics. The book will be of interest both to HR Managers, Strategic Managers, and consultants working in the area." * Dr Pavel Bogolyubov, Associate Professor, Department of Organization, Work and Technology Lancaster University Management School *Table of Contents Chapter - 00: Introducing the framework; Section - Part One: Context for change; Chapter - 01: Redefining HR: The context for change; Chapter - 02: The age of data and people analytics; Section - Part Two: Making the shift to a data-based approach; Chapter - 03: The commercial HR mindset; Chapter - 04: Developing new ways of working; Chapter - 05: Working with data; Section - Part Three: People analytics delivering value; Chapter - 06: A people analytics framework: Laying the foundations through metrics, reporting and core analytical activity; Chapter - 07: A people analytics framework: Identifying business insights from analytics; Chapter - 08: Delivering people analytics projects; Section - Part Four: Looking to the future; Chapter - 09: How to be more data-driven and people analytics-focused; Chapter - 10: The road ahead: Turning intent into tomorrow’s people function through people analytics;

    1 in stock

    £30.39

  • Brand Love

    Kogan Page Ltd Brand Love

    Book SynopsisLydia Michael is a speaker, consultant and owner of Blended Collective, a multicultural marketing and brand consultancy based in Detroit, Michigan. She works with companies to develop inclusive brands and marketing strategies. Her work has been recognized with several diversity and marketing awards.Trade Review"There are many books about marketing, but Brand Love is unique. It not only puts on a pedestal the importance of emotional engagement in brand building, but it does so by emphasizing the critical need of addressing the multicultural perspective when doing so. With the world becoming more diverse every day, that is now an imperative for brand growth. And I love all the practical examples!" * Bill Duggan, Group EVP, Association of National Advertisers (ANA) *"I am thrilled to endorse Lydia Michael's book, Brand Love. It is an absolute must-read for anyone who wants to build strong, lasting emotional connections with their consumers. I found the book to be a valuable resource that provides a framework for continuous human-centric brand evolution, while also considering cultures and customer values as key elements of the equation. Michael's writing style and tone are some of my favorite aspects of the book. She is a multicultural marketing thought leader, global citizen and expert consumer who weaves her professional expertise with personal experiences alongside the latest research and compelling case studies, offering a perspective that is highly relatable, relevant and exciting. What sets Brand Love apart is how Michael's own expertise and passion in the subject took me on my own personal journey of falling in love with the book. With each stage of the "Eight Brand Love Stages," my desire to implement these strategies grew. Overall, I highly recommend Brand Love to seasoned and up-and-coming marketers alike. It's a powerful and insightful book that will breathe new life into the way you think about engaging consumers through emotionally-driven strategies!" * Ashmi Elizabeth Dang, Vice President of Marketing & Communications, Wayfarer Studios *"Lydia Michael gets it and makes it easy for you, too. Customers own your brand! Michael provides real-world stories from companies you know and love that demonstrate the importance of moving your customer relationship from transactional to brand love. Brand Love shows how to create a customer for life. Why else be in business?" * Ron Davis, loyalty and information technology executive *"Brand Love offers a deeply personal and relatable journey through the intricacies of building strong consumer-brand connections. The book touches upon essential frameworks and quickly steers the reader through impactful stories of how they can be applied. Brand Love reminds of a world obsessed with AI and deep technologies in that the biggest challenge in business can only be addressed by thinking through first principles and acting from our hearts." * Roman Fernandez, Venture Architect, Evolvia *"Brand love is a powerful force. Lydia Michael's book delves into this topic, revealing why we create emotional ties to some brands and not others. If you want your brand to be loved, this book gets to the heart of the matter and shows you just how to do it." * Christophe Folschette, Founder & Chief Strategy Officer, Talkwalker *"This is the toolkit you need if you want people to fall in love (and stay in love) with your brand! As a marketing professional, I found the eight stages to achieving brand love incredibly relevant, impactful and easy to follow. Lydia Michael's unique personal and professional background has armed her with a wealth of knowledge that shines through in each chapter as she shares countless examples and personal client experiences. Her focus on cultural nuances offers refreshing insights that any brand could benefit from. The "Love Notes" absolutely stole my heart! These key takeaways at the end of each chapter are clear, concise and actionable. This is a book you'll find yourself coming back to again and again as you continue to build your brand." * Ashley Franso, Senior Project Manager, Commonwealth McCann *"What's love got to do with it? Well, everything. Without brand love, businesses struggle to stand the test of time. "Love," however, is a soft and fluffy topic. Thankfully, Lydia Michael provides structure and rigor to how brands can ignite desire and fandom, mapping out a path for the eight stages of brand love with tips and inspiration for each step of the process. Readers will be left reflecting on where their own brand sits on their journey for love and how they can continue to drive deeper connections." * Jon Freshwater, Client Partner, AKQA *"In her first book, Lydia Michael cements her position as a prolific thought leader with an expansive knowledge of global markets and the human psyche. She thoughtfully takes us through the journey of the "The Eight Brand Love Stages" that is the tried-and-true roadmap for any size business to create meaningful consumer-brand connections that will result in brand loyalty. What's most delightful about her observations is the insight she provides, stressing the importance of connecting with key demographics, multicultural consumers as well as supporting diverse and minority-owned brands." * Joya Harris, VP, Strategy & Creative, DCI Marketing (Marmon/Berkshire Hathaway Company) *"Brand Love not is not only an informative how-to, but it is substantive in its delivery on the importance of building a brand that resonates with customers, how it's good for business and why it's essential for long-term growth. This book is a must-have guide for any marketing and brand professional." * Shikha Jain, Partner, Simon-Kucher *"Lydia Michael has given us a fresh take on a topic that can easily become a marketing cliché: "brand love." Combining insights into emotional and rational drivers, she offers a framework for building brand connections that last. Peppered with practical examples and helpful chapter love notes, her book is a great read for marketing practitioners, no matter your level of experience." * Steve Keller, Sonic Strategic Director, Studio Resonate, SXM Media *"In her book, Lydia Michael makes a compelling case as to why brands should strive to build meaningful emotional connections with consumers. She clearly lays out the stages of building brand love in a way that makes it accessible to a wide audience, from students to career-long marketing professionals. In an increasingly competitive market, brand identity is more important than ever, and as Michael points out, consumers are drawn to brands that reflect aspects of their own values and represent the multiple dimensions of their identities. This book is filled with valuable insights for anyone who is looking to develop brand recognition, build customer loyalty, increase social impact or build company culture from the ground up. It's also a wonderful resource to help guide young professionals as they cultivate their own personal brands in the early stages of their careers. Well-organized, thoughtful and inspiring!" * Heba Khadre, digital customer experience associate *"Brand Love goes where no other marketing material has gone to date, providing a manual for professionals to strengthen consumer bonds and produce brand champions and loyalists. Lydia Michael does an incredible job tapping into her extensive professional experience to provide readers with tangible insights and examples, and she follows these with actionable takeaways for all to use." * Shahbaz Khan, Global Director, Flagship Social Media, Nike *"Filled with personal anecdotes and marketing insights, Brand Love analyzes the core aspects of building and growing a successful brand that consistently connects with customers. Readers will love this book. The featured stories are exciting, the eight-stage brand love model and studies are relevant, and Lydia Michael's concise and digestible writing style is highly engaging." * Gabriela Klewenhagen, Digital Marketing Manager, SAP *"Lydia Michael does a fantastic job showing how an investment in a brand can build trust, loyalty and drive real business results. The relevant examples in this book make it a must-read for any professional who is serious about building an everlasting brand that adapts and engages with diverse audiences." * Fares Ksebati, co-founder and CEO, MySwimPro *"As an organizational psychologist, one of the most important concepts to understand about whether people will engage is how connected they feel. Whether it's with a company, coworkers or a brand, we engage where we feel we belong. Brand Love guides us through the steps to inviting others to be a part your brand, a place where they feel welcome and will want to stay. We invest heavily into presenting our brand in a way that will interest our customers. This book helped me to see that my brand is owned by my customer (they decide what my brand is) and how to positively influence that perception. Brand Love quickly establishes its own brand that is easy to fall in love with." * Tracy Maylett, CEO, DecisionWise; organizational psychologist, professor and bestselling author of 'Swipe: The Science Behind Why We Don’t Finish What We Start' *"Lydia Michael presents a refreshing and digestible look into gaining the trust of customers that leads to a love of your brand in a world where people are demanding more than ever from the brands they consider buying. A must-read for marketers aiming to stay ahead of the curve." * Chioke McRae, Associate Director, Strategic Planning Analyst, Leo Burnett *"I enjoyed reading Brand Love because it brought to my attention different ways to engage with customers. Looking at brands ranging from huge and multinational to small and local companies emphasized how these ideas can be put into play across companies of vastly different sizes, budgets and product lines. I also appreciate the push to utilize all five senses when connecting with customers, and the emotional ties that form as a result." * Kevin Peterson, cofounder, cocktail scientist and Nose, Sfumato Fragrances, Castalia *"I'm very impressed with the attention to detail, the incorporation of inclusion and multicultural marketing, as well as real life examples to help put all the content into perspective. Inclusion in branding is getting more and more attention, and Lydia by far is the best subject matter expert I've met. In Brand Love, I especially love the "Love Notes" at the end of the chapters that effectively summarize the most impactful points. Brand Love should be used by any company or organization looking to effectively create a brand that wants to be inclusive and create a lasting impact!" * Taharah Saad, Executive Director, Arab American Women’s Business Council *"The framework introduced here is parsimonious, and Lydia Michael skillfully uses the complete canvas to paint the picture so that one can see how it is applicable to a wide variety of situations. It is elegant in its simplicity. Drawing upon work with clients and a body of evidence from a number of studies, she introduces the brand love model and provides the reader with the scaffolding to both comprehend and construct strong ties between consumers and the brands they will love. While many are familiar with the contours of customer relationship management, few are well versed in the rational and emotional underpinnings of the relationship, and this exposition regarding the drivers of brand love ensures that we will not overlook the sometime subtle, but always critical, influence of these factors." * Jeff Stoltman, Director, Entrepreneurship and Innovation Programs, Mike Ilitch School of Business, Wayne State University *"In order to thrive in today's competitive environment, one must familiarize themselves with Lydia Michael's Brand Love. This book offers guidance on creating an intimate bond between a brand and consumers, which is integral for a successful business. What I love most about this book is its real world, global examples that make the concepts in this book easy to follow. Michael simplifies what brand love actually means while simultaneously segregating the brand love drivers into emotions versus logic or the right versus left side of our brains. With its emphasis on identifying your brand's "why," the book delivers an essential roadmap for business owners striving to cultivate long-lasting customer relationships." * Dionne Vaz, Marketing Director, CoinDesk *Table of Contents Section - 00: Introduction; Section - ONE: The brand love foundation; Chapter - 01: Why brand love?; Chapter - 02: Brand desire and intimacy; Chapter - 03: Fostering self-identification and belonging; Section - TWO: Emotional drivers; Chapter - 04: Living brand authenticity; Chapter - 05: Embracing purpose and sustainability; Chapter - 06: Building trust and encouraging inclusion; Chapter - 07: Personalizing the customer experience; Chapter - 08: Being human and nostalgic; Section - THREE: Rational drivers; Chapter - 09: Relevance, differentiation and consistency; Chapter - 10: Experience, innovation and convenience; Section - FOUR: Love reinforced; Chapter - 11: Love brand lockdown; Chapter - 12: Conclusion;

    £24.99

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