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Book SynopsisNeil Mullarkey is a communication expert based in London, UK. He has delivered hundreds of keynotes and workshops to various organizations, including Microsoft, KPMG, WPP, Saatchi & Saatchi, Vodafone, EY, Google, Deloitte and GSK. He is a guest speaker at London Business School, London Business Forum and Bayes Business School. He is also a prominent comedian. He performs weekly at the Comedy Store London and often appears on TV and radio shows such as QI and The Pentaverate.Trade Review"A creative masterclass for every moment." * Mike Myers *"Neil Mullarkey is the master of the moment and this book weaves together his planet-sized brain and funny bones with uber practical ideas to bring magic to the mundane." * Caroline Goyder, author of 'Gravitas' *"Neil Mullarkey has done the unthinkable: he's managed to write a book about improvisation and business that is devoid of cliches. In the Moment provides practical insights to unlock the creativity and innovation of your best self." * Kelly Leonard, VP, Creative Strategy, Innovation and Business Development, The Second City *"Innovative, smart, practical, original, and above all, a fun read." * Nigel Nicholson, Emeritus Professor of Organisational Behaviour, London Business School *"This masterpiece gives you the tools to seamlessly blend structure and creativity, unleashing untapped potential and heralding a new age of unprecedented accomplishment." * Stephen Shapiro, innovation expert and author *"In a world that's more volatile and uncertain than ever, businesses need people who can communicate with confidence. This is what Neil does and he teaches it brilliantly." * Matt Brittin, President, Google EMEA *"Neil Mullarkey has written a masterpiece on how to improve your spontaneity to increase momentum at work." * Mark Bowden, author and communication coach *"This book has everything. It shares a message we all need to hear about leadership in the moment and in virtual times. We should risk winning if we are to build the world we all want to live in." * Dr Jacqui Taylor, Founder & CEO, FlyingBinary *"A concise, powerful read that redefines collaboration and communication, perfect for professionals eager to thrive in today's dynamic landscape." * Michelle Taite, Global Chief Marketing Officer, Intuit Mailchimp *"Technical ability and knowledge is important but not enough. It's about the people, relationships, communication and respect. Neil takes you on a journey of stories and practical tips essential for today's leaders." * Dr Lynne Maher, Adjunct Associate Professor, The University of Tasmania *"Discover the full importance of human ingenuity and relationships at work. Neil's unique approach makes this both a fun and insightful read." * Ben Renshaw, leadership thinker and author *"Neil Mullarkey is a master of his craft. He is educated, erudite and enthusiastic about how business can be better by using the soft skills associated with his comedy career." * Paul Boross MBE, speaker and pitch doctor *"In a world moving at pace and in unpredictable directions, improvisation is an essential leadership capability in its own right. Neil is a master and he has set out the principles for us all in this book." * Dr David Pendleton, Professor in Leadership, Henley Business School *"I strongly recommend this book to anyone who wants to increase their productivity and enjoyment at work." * Luke Johnstone, author and entrepreneur *"This book shows you how the magic of being 'in the moment' can transform your career. Simply brilliant!" * Graham Shaw, coach and award-winning author *"The interpersonal and communicative skills that this book will sharpen are absolutely critical for business leaders to navigate complexities and manage teams." * Doris Claesen, Ads Marketing Lead, APAC at Google *"This book will help every leader make an impact and create momentum." * Lesley Uren, Senior Client Partner and President, EMEA Consulting, Korn Ferry *"An amazingly eclectic, thought-provoking and above all, useful book. There is something for everyone in Neil's great book, one that I'll pick up time and time again." * Andrew Cross, Professor of Practice, Hult EF *"You'll be better at communication, comprehension and life by reading this brilliant book." * Michael Heppell, author, speaker and coach *"No technology can replace the human ability to collaborate, communicate and create at work. Learn how you can sharpen these abilities with Neil's fascinating book." * Steve McDermott, author and founder, The Confident Club *"Wow, Neil is simply the best of the very best. If confidence, innovation and turning work into an adventure are on your agenda then read this book today!" * David Taylor, author and founder, Naked Leader *"A highly engaging and elegantly written book. Neil discusses the tension between structure and spontaneity and offers some great practical tools and techniques for the reader to improve their own practice, whatever it is they do." * Dr Graham Curtis, Director of Operations, Roffey Park Institute *"Road-tested with top executives from around the world, Neil's techniques will ensure that you succeed whatever your role." * Dave Allen, Founder, Brandpie *"Neil has written a stirring playbook for personal growth and leadership. The ease, clarity and depth with which he discusses these topics will rewire your thinking and vocabulary for good." * Asad Ur Rehman, expert media and communication professional *"A refreshing antidote to all those "be a great leader" courses and books which are inflicted on us. Read this instead!" * Richard Westney, HR Consultant *"There are no three greater skills in life than confidence, communication and creativity, and no better person than Neil Mullarkey to help you master them." * Luke Manning, Head of LSEG Foundation, London Stock Exchange *"Like a Swiss Army Knife for effective business communication." * Veronika Elsener, Chief Marketing Officer, Victorinox *"In the Moment is chock-full of practical tips, road tested with real leaders, and great fun to read." * Donald Sull, Senior Lecturer, MIT Sloan School of Management *"This book is proof of how serendipity and improv and work together in daily life to actively create futures." * Annie Pye, Professor of Organization Studies, Cardiff University *"The warmth, wisdom and wonder of Neil Mullarkey radiate out from every page of this entertaining, inspiring and rigorously researched book. If you want to be your best, buy this book!" * Simon Lancaster, speechwriter and author of Connect *"Gives a 360 degree perspective for everyone to utilize fascinating insights before taking the advantage to craft their own success." * Erwin Parengkuan, CEO & Founder, TalkInc. *"If you want to have a future in work then this is a book that demands to be kept within an arm's reach." * Steve Martin, Faculty Director, Columbia Business School *"Charming and practical advice for those navigating the uncertain and often confusing corporate world." * Mike Southon, co-author, The Beermat Entrepreneur *"No technology can replace the human ability to collaborate, communicate and create at work. Learn how you can sharpen these abilities with Neil's fascinating book." * Sophie Devonshire, CEO, The Marketing Society *"This book is a menu of practical ideas that you can select as you wish to boost your esteem, presentation skills and creative powers." * Brendan Barns, Founder, London Business Forum *"Neil Mullarkey has such incredibly diverse experiences and so many brilliant stories. This book brings his insights to life." * Kate & Helen Richardson-Walsh, Olympic Hockey Gold Medallists *"Whether you're seeking to connect with a co-worker, feel more credible and confident in a presentation, or step up to lead in a new situation, Neil Mullarkey's insightful book will show you how to communicate - and learn - more effectively." * Herminia Ibarra, Charles Handy Professor of Organizational Behaviour, London Business School *"A powerful case for a more collaborative and more creative approach to work." * Stefan Stern, columnist and author *"A fabulous quiver of practical tools for the business executive of any level - a great reminder to listen, experiment and empower." * Tom Gathercole, Head of EMEA & EVP, Aircastle Limited *"It's delicious to imagine a corporate world in which all of Neil Mullarkey's insights and tips are heeded and acted upon; where we all approach the world with a "yes and..." mindset." * Sarah Nelson Smith, Global Head of Corporate & Commercial, Legal at Booking.com *"Outstandingly written, thought provoking and hugely transferable into daily life for business professionals." * Simon Ewins, Managing Director, UK Hotels & Restaurants, Whitbread PLC *"Ever wondered what improv comedy can offer the world of organisations and business? This book has many answers, with a unique blend of stories and research." * Paul Z Jackson, Director, The Solutions Focus *"A truly excellent book. Neil has connected all of the dots between improvisation and business for you." -- Deborah Frances-White, comedian, author and screenwriter"Backed up by fascinating research, stories and case studies, Neil Mullarkey offers some home truths and superb advice." * Caroline Webb, leadership coach and author, How to Have a Good Day *"Easily digestible, this book provides a mix of great hints and tips with case studies." * Joanna Causon, CEO, The Institute of Customer Service *"Neil Mullarkey's insights bring flexibility to corporate strategy and strengthen human connections as our work paradigm shifts." * Jesús Fernández Muñoz, Principal Office in Europe, Office of Outreach and Partnerships, Inter-American Development Bank, Madrid *"How spontaneous are you? Are you willing to drop your plans and be inspired? If so, this brilliant book was written for you." * Robert Holden, author, Shift Happens and Higher Purpose *"A must read for anyone leading or managing, Neil Mullarkey is entertaining and practical in equal measure. Some insights that will make you stop and question, balanced with real examples and tools that you can use yourself." * Malcolm Brown, CEO, Angel Trains Limited *"This book teaches interpersonal skills which ChatGPT can't do; and which are even more necessary now that ever." * Vanessa Lui, CEO and co-founder, Sugarwork *Table of Contents Chapter - 01: Improv and me; Chapter - 02: Human connection; Chapter - 03: Collaboration; Chapter - 04: Creativity; Chapter - 05: Leadership mindset; Chapter - 06: Meetings; Chapter - 07: Humour; Chapter - 08: Serendipity; Chapter - 09: Storytelling; Chapter - 10: Where next?;

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Book SynopsisMark Shayler works with businesses and corporations to reduce their environmental impact and his clients include Coca-Cola, Nike, Bacardi, WPP, Samsung Electronics Europe, Welsh Water, Hiut Denim and Novatech. He is a founding partner of the Do Lecture series and is a Visiting Fellow in Sustainable Design at Loughborough University. He lives near Leicester, UK.Trade Review"Mark Shayler is a pioneer of the notion that going green is good for business, and this brilliantly accessible book shows how every workplace can make a difference for the planet, and still be business winners." * Hugh Fearnley-Whittingstall, founder of River Cottage and environmental campaigner *"All small businesses should read this book because it's a revolution waiting to happen. I truly believe that business can change the world and nobody breaks down the steps to making a profit with principles better than Mark does here. If you want to make a (real) difference but aren't sure how, this is a superb place to start." * Holly Tucker MBE, Founder of Notonthehighstreet *"This is the book I was waiting for. With his characteristic verve and straight-talking swagger, Mark Shayler shows you the sustainability bits that matter and ditches the ones that don't. Suddenly everything makes sense! Keep this book in your back pocket for meetings, project pitches and getting lost in the forest. A must-read and a must-act book which illuminates your path every step of the way." * Lucy Siegle, Author and Journalist *"An honest and enlightening manifesto for change. Between the sober truth and some reasons to be cheerful, Mark highlights the brutal reality of our current road to terminal illness, whilst explaining that every business can contribute to our road to recovery by correctly harnessing the power of its people. Energy. Circularity. Mobility. Regeneration. Resilience. Education. Activism. If any of these words are resonant with you, this book is your must-have guide to understanding the impact of doing business on the planet, providing a multitude of options to re-think and re-invent why an accountable, progressive and regenerative business culture is the key to designing a better future." * Raoul Shah, Founder and Joint CEO, The Casbah Group *"Mark Shayler has been around a bit in the world of corporate sustainability - in fact, more than 30 years. And he's worked with a shedload of companies during that time. So he knows what he's talking about, the anecdotes are authentic, and his humour a tonic in what can be very arid territory. Part 'how to' primer, part explainer of all things relevant, and part celebration of the power of creative design. You Can't Make Money from a Dead Planet ticks all the boxes." * Sir Jonathan Porritt, environmentalist and former Director of Friends of the Earth *Table of Contents Chapter - 00: Introduction; Chapter - 01: Where are we and how did we get here?; Chapter - 02: You can’t make money from a dead planet; Chapter - 03: The main environmental challenges; Chapter - 04: Business impacts; Chapter - 05: Is there any good news?; Chapter - 06: How do we do good and still turn a profit?; Chapter - 07: The strategic tools you need to change your business; Chapter - 08: The practical and science-based tools to change your business (and still make a profit); Chapter - 09: Re-framing business; Chapter - 10: The regenerative business; Chapter - 11: ‘The last chapter’; Chapter - 12: Notes;

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Book SynopsisAdam Ross Nelson is a data science consultant and career coach based in Washington D.C. As a consultant, he provides insights on data science, machine learning and data governance. He previously worked as a data scientist at The Common Application.Having transitioned into the data science field from his career as an attorney, he offers workshops, talks and online courses for those looking to develop their data science skills, pivot their career or improve their career trajectory.Trade Review"Value-packed on every page. Everything you need to break into data science is covered. Nelson also offers various technical examples through code to ensure every concept is thoroughly understood. I Highly recommend this book to both data science beginners and seasoned practitioners." -- Derrick Mwiti, Machine Learning Developer"This book has it all! From the history of data science to practical examples for how to grow your data career. I wish I had this book when I was starting out. It's a must-read for anyone trying to break into data science." -- Asa Howard, data analyst and educator"A work of immense practicality and intellect, which serves as both an extensive guide for novices and a valuable reference for seasoned practitioners." -- Stuart Flint, Chief Data Scientist, Yomp and Cloudify Legal"Provides a clear, vibrant guide to all things data. This book engages the reader in a comprehensive exploration of data science. Nelson approaches the topic with humility, clearly sketching both the possibilities and limits of data science." -- Julie F. Mead, Professor Emerita, University of Wisconsin-Madison"This is not just a book-it's an invitation to understand and immerse yourself in the world of data science. It artfully discusses ethics, data culture, and the processes that help data science provide immense business value." -- Diogo Resende"Data science guru Adam Ross Nelson thoughtfully discusses key fundamentals of data science - including AI and machine learning - so that you can learn and apply the concepts no matter how the field evolves." -- Kristina 'KP' Powers"If you are thinking about making a career move into data science, then pick up this book before you get on that path." -- Mark Paige, Professor & Chair, Department of Public Policy, UMass-DarthmouthTable of Contents Section - SECTION ONE: Getting oriented; Chapter - 01: The untold history of data science; Chapter - 02: Genres and flavours of analysis; Chapter - 03: Data culture and the data science process; Section - SECTION TWO: Getting going; Chapter - 04: Data science examples in production; Chapter - 05: A weekend crash course; Section - SECTION THREE: Data science for clients; Chapter - 06: The client, the project and the data; Chapter - 07: Topic analysis; Chapter - 08: Regression; Chapter - 09: Classification; Chapter - 10: Sentiment analysis; Section - SECTION FOUR: Tools of the trade; Chapter - 11: Data sources; Chapter - 12: Data visualization; Chapter - 13: Python + R; Chapter - 14: Retrospective / prospective

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Book SynopsisDonald Clark has over 35 years' experience in online learning, simulations, virtual reality, mobile and artificial intelligence projects. He was a founding member of Epic Group plc and the founder and CEO of Wildfire Learning. He is a frequent global speaker, blogger, advisor and researcher and is also a Visiting Professor at the University of Derby. Based in Brighton, UK, he is the author of Artificial Intelligence for Learning, Learning Experience Design and Learning Technology, all published by Kogan Page.Trade Review"This groundbreaking book on the metaverse is a must-read for anyone interested in the future of learning. With expert insights and compelling research, the author illuminates the immense potential of immersive technologies. It is an essential resource for educators and learners seeking to navigate the exciting realm of the metaverse and unlock new frontiers in education." * Sheila Jagannathan, Global Head, Open Learning, World Bank *"Excitement about the metaverse died down towards the start of 2023, its oxygen stolen by the arrival of Generative Pre-trained Transformers (GPTs) - astonishingly capable AI models. But the metaverse will be back: the tech giants (especially Apple and Meta) are still spending vast sums on its development. It is best understood as the internet in 3D, the application of extended reality, including virtual reality (VR), augmented reality (AR) and mixed reality (MR). These technologies are going to be enormously influential in every aspect of life, and perhaps most of all in education. There is no better guide to this exciting new world than Donald Clark, who has been at the cutting edge of education technology for over 35 years. Not only does he talk and write with deep expertise, but also engagingly and entertainingly. What fun!" * Calum Chace, Author, Surviving AI, Global keynote speaker *"Donald Clark gives a great overview of learning and the metaverse, easing us in with an exploration of the term before deeply immersing the reader into a myriad of benefits. Part three is particularly insightful, as he shows his specialism in learning technologies. I left with a much better understanding of the topic, and recommend the second half to experienced professionals in L&D." * Tom Ffiske, Editor, Immersive Wire *Table of Contents Chapter - 01: What is the metaverse?; Chapter - 02: The origins of the metaverse; Chapter - 03: What does the metaverse mean for learning and development?; Chapter - 04: Evidence for learning and the metaverse; Chapter - 05: Virtual Reality (VR); Chapter - 06: Augmented Reality (AR); Chapter - 07: Gamification; Chapter - 08: Simulations; Chapter - 09: Immersive technologies; Chapter - 10: Web 3.0; Chapter - 11: Designing learning for the metaverse; Chapter - 12: ROI of learning in the metaverse; Chapter - 13: Lessons for the future of learning; Chapter - 14: Glossary; Chapter - 15: List of acronyms

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Book SynopsisLucy Brazier OBE is one of the world's leading authorities on administrative and assistant skills. She is CEO of Marcham Publishing and Publisher of Executive Support Magazine, a training magazine dedicated to the development of administrative professionals.She was awarded an OBE in recognition of her services to office professionals in 2021. She has also received an Honorary Fellowship to the Institute of Administrative Management and is based in London, UK.Trade Review"The Modern-Day Assistant is a must read book. I loved reading it. Lucy delivers a truly knowledgeable, heart driven book for assistants and their leaders." -- Samantha Cox, COO, Denny Group and former EA to Sir Richard Branson"Essential reading for elevating your presence and role. Pulsating with invaluable information and guidance, this book will empower you to become an indispensable force in an ever-changing landscape of the Assistant role." -- Libby Moore, Former Chief Of Staff to Oprah Winfrey"This book has the potential to change not only individual careers but entire organizations. Readers will find themselves rapidly turning the pages to digest the knowledgeable, confident and encouraging mentorship of Lucy Brazier." -- Ann Hiatt, Leadership Strategist, Former EA to Jeff Bezos and former Chief-of-Staff to Eric Schmidt"Prepare to be inspired, equipped, and motivated as you dive into the pages of The Modern Day Assistant. This book will inspire you to reach new heights of excellence and become an invaluable asset to any organization." -- Helen Monument, Chair, World Administrators AllianceTable of Contents Chapter - 00: Introduction; Chapter - 01: A changing world and your place in it; Chapter - 02: The network is all powerful; Chapter - 03: The assistant as an influential leader; Chapter - 04: Communication, the key to advancement; Chapter - 05: Quality conversations, office politics and emotional intelligence; Chapter - 06: Building powerful partnerships; Chapter - 07: So, you think you’re strategic?; Chapter - 08: The productivity piece; Chapter - 09: The future is hybrid; Chapter - 10: Project management; Chapter - 11: The problem is not the problem; Chapter - 12: Stress: how to stop the overwhelm; Chapter - 13: Book club questions;

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Book SynopsisKeith Keating is a Chief Learning Officer at BDO and Academic Director for the University of Pennsylvania's CLO doctoral program. A respected industry author and keynote speaker, he has more than 20 years' experience in the Learning and Development (L&D) industry. He champions lifelong learning as the pathway to seizing control of one's career trajectory and is also an advocate for talent development. He leverages his platform to emphasize human talent as the cornerstone of organizational success. He resides in Toronto, Canada.Trade Review"Embark on a journey of transformation with The Trusted Learning Advisor. This book is a treasure trove of strategies, tools and insights to transition from a traditional L&D role to a trusted business partner. Let it guide you and your colleagues towards becoming change agents for learning, development and business performance!" * Elliott Masie, Chair, The MASIE Learning Foundation *"Dr. Keating's groundbreaking work serves as a transformative compass for L&D professionals and academics alike, offering not only an update on the latest in learning science but also illuminating the path towards fostering trust and building impactful relationships." * Dr. Raghu Krishnamoorthy, Director, University of Pennsylvania’s Chief Learning Officer Executive Doctoral Program *"The story of talent development is being actively rewritten. HR and learning professionals need to rapidly rethink how they prepare the workforce and workplace to address the evolving complexity of work. To develop and grow a future-ready workforce, L&D must bring a strong perspective, a flexible and strategic approach and an end-to-end mindset to developing talent. In this book, Dr. Keating presents an actionable approach to help reverse the malaise that many L&D organizations now find themselves in. He offers an approach that recognizes how we must become more connected to the business, more consistent in our solutions and more credible as trusted advisors that enable the outcomes both the business and the workforce need in today's work environments." * Brandon Carson, Global Head of Learning, Starbucks *"Steeped in practical wisdom, The Trusted Learning Advisor is a game-changer for every L&D professional. It urges you to redefine your role, align your strategies with the business objectives and prove the value of learning interventions. Let this book be your guide in your journey from being a simple order-taker to an indispensable strategic partner." * Matthew Daniel, Senior Principal of Talent Strategist, Guild Education *"WARNING: This book contains learning and development GOLD. This notion of being an order taker is a constant battle in the L&D world. Many of us struggle with this daily. Dr. Keating has so eloquently articulated practical insights and strategies that will allow any learning professional to navigate the important role of the 'Trusted Learning Advisor'. It is so important that those struggles don't become battles, but rather opportunities to build strong relationships with strategic partners. Once the key is turned, prepare to unlock excellence and the full potential of your learning programs!" * Stephanie Curry, Manager, Cadillac Academy *"The ability to learn, unlearn and relearn has never been more critical for organizations in these challenging times. Dr. Keating's The Trusted Learning Advisor provides readers with practical wisdom, invaluable tools and transformative strategies that equip L&D professionals with all the tools they need to lead their companies to become places where learning is a strategic advantage." * Paul Estes, VP, Magic Leap *"For years, the HR function has been striving to transition to the role of trusted business advisors. All too often the Learning & Development function has forgotten that it is either directly part of the HR function or at least tangentially connected with the explicit goal of unleashing the capability of both individual employees and the collective organization. In his book, The Trusted Learning Advisor, Dr. Keith Keating aptly zeros in on this oft made mistake of L&D leaders and highlights proven practices that can help the most junior to the most senior L&D leaders become trusted advisors to the business. His book is a must read for any L&D leader looking to bring true purpose to their role and impact to their organization." * Clint Kofford, Chief Talent Officer, Covetrus *"There is a great change that needs to be made in the learning and development industry and leaders like Keith Keating, who have the authority, experience and clearly well researched practices to back it up, are going to be the ones to help strengthen the wave of momentum. The Trusted Learning Advisor provides a truth and sincerity that needs to be heard, while giving you tangible and practical strategies to evolve and be better integrated into the learning worlds of your organizations. Read it." * Lauren Waldman, Founder and Learning Scientist, Learning Pirate Inc. *"Embrace the future of learning and development with The Trusted Learning Advisor. This captivating book offers L&D professionals a wealth of practical advice, tools, and strategies to elevate their role from order-taker to trusted strategic partner. By aligning learning strategies with business objectives and influencing key stakeholders, you'll become a driving force behind your organization's growth and transformation. Prepare to embark on a journey of personal and professional transformation with this invaluable guide." * Alison Redpath, Learning Leader, HSBC *"An L&D champion and a Trusted Learning Advisor himself, Dr Keith Keating now shares over 20 years of invaluable, hard-earned experience on navigating the challenging, day-to-day delivery of corporate L&D and performance improvement successfully. Leaving no stone unturned, he covers everything from managing stakeholder expectations right through to personal, continuous development and branding. A motivational and experienced mentor, Keith's optimism and positivity throughout is infectious. I highly recommend The Trusted Learning Advisor to anyone, from those only starting out in L&D, to those looking to reflect upon and improve their current practice." * Dr. Markus Bernhardt, Consultant, ChangeUp Operations *"The role of the L&D professional must transform to meet stakeholder and shareholder demands. The Trusted Learning Advisor outlines this transformative pathway to ensure that the role L&D plays is no longer a transaction, but rather strategic partners with credibility and reliability. This is a must read for any L&D professional!" * Dr. Chris Bittinger, President, Open Pivot *"The Trusted Learning Advisor effectively captures an approach that will allow learning practitioners to ensure they deliver real organizational value. Developing the skills to become an internal consultant that can genuinely move the needle is priceless and timeless." * Adam Stedham, CEO, GP Strategies *Table of Contents Chapter - 01: Introduction to Trusted Learning Advisors; Chapter - 02: Understanding Order Takers; Chapter - 03: Why do we need to evolve?; Chapter - 04: What makes a Trusted Learning Advisor?; Chapter - 05: The Art of Trust Chapter - 06: Building Relationships Chapter - 07: Taking the Order; Chapter - 08: Defining the value of Trusted Learning Advisors; Chapter - 09: Best Practices of Trusted Learning Advisors

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Book SynopsisProfessor Julie Hodges is a leading international expert on change in organizations and is currently a Professor of Organizational Change at Durham University Business School, UK. Prior to this, she worked as a business consultant for over 20 years in several profit and non-profit organizations including PwC, Vertex and the UK British Council. She is the author of several books including Managing and Leading People through Organizational Change and Consultancy, Organizational Development and Change, both published by Kogan Page.Trade Review"The book focuses on how to achieve engagement and active participation of stakeholders with the organizational change. It introduces a cyclical business transformation framework and its associated principles, which I find particularly appealing as they offer practical guidance on how to establish a change management approach that prioritizes people over processes. Readers will also find the many case studies as a great source of insight that provide valuable lessons learned directly from the field. In essence, this book is an essential read for anyone seeking to navigate the complexities of effecting successful, people-first change in our post-pandemic, fast-paced and hybrid world." * Peter Scheytt, Transformation Manager at Cognizant Netcentric, Munich, Germany *"People-centric Organizational Change emerges as a beacon of accessible guidance for leaders navigating the post-pandemic and economic crisis era. Bringing us up to date with the impact of generative AI and geopolitical turmoil, the book not only acknowledges the external pressures we face but seamlessly integrates them into its framework, offering a comprehensive guide to managing change amidst adversity. With thought-provoking case-studies, chapter questions and prompts for turning strategy into action, this is not merely a book; it is a manifesto for a new era of leadership-one that recognizes the value of a people-centric approach in achieving lasting transformation." * Jaimie Brown, Senior Director Change Management, Medical Affairs EMEA M&D Communications & Change Management, Astellas, UK *"With a clear structure spanning from theory to practice, People-centric Organizational Change guides readers through the complex challenges of involving people in transformation processes and preparing them for uncertainties. The selected case studies are like windows into reality, illustrating how theoretical approaches can be brought to life practically. For executives, change managers and all those working at the intersection of human dynamics and corporate development, as well as for those who not only lead changes but also shape them with meaning and sensitivity, it deserves a permanent place on the bookshelf." * Daniel Auwermann, TRAFO founder, Berlin, Germany *"Professor Julie Hodges presents the inescapable truth that people are at the core of business transformation. As a piece of work it is captivating, inspiring and just about perfect in the way it is done." * Kathy Gilbert, Executive Management Consultant, Australia *"In an environment where we strive to have our leaders ready for future skills, especially in the technology world, this book provides us with an answer - a people-centric approach. This book makes me a believer that equipping teams to cope, limiting pressure and using dialogue is at the heart of not only successfully leading transformations but also sustaining and improving operations. Any current or aspiring leader will benefit from reading this book. It will equip any leader with the ability to navigate the ambiguity and uncertainty that team members may feel during transformations." * Inga Grigaliunaite, Global Talent Development and Leadership Programs Lead, Dell Technologies Ireland *"In a landscape where outdated approaches struggle to address the complexity of change management amidst dynamic and chaotic situations, this book emerges as guidance. It recognizes that transformation is not a single linear event but a confluence of simultaneous initiatives, necessitating a focus on agility and adaptability. Dive into this compelling read to discover the essence of people-centric change management and equip yourself with the tools to navigate the intricate web of contemporary business transformation successfully." * Henry Harianto, Group Chief Information Officer, Meratus group, Indonesia *"This is a thought-provoking and well-rounded book on organisational change with people at the core! It brings to life some of the key challenges that we face on a daily basis, and as Head of Change, the principles provided reinforce many of the best practices that I follow but take these to another level by giving insightful case studies and examples." * Nic Purvis, Head of Change Management, Sage, UK *Table of Contents Chapter - 01: Rationale for People-Centric Change; Chapter - 02: Why Engaging People in Business Change is Crucial; Chapter - 03: Engaging Stakeholders; Chapter - 04: Engaging Opposing Voices; Chapter - 05: Communication of Change; Chapter - 06: Change as an opportunity, not a threat; Chapter - 07: The role of Managers in Change; Chapter - 08: Wellbeing during Change; Chapter - 09: Equality, Diversity and Inclusion and Change; Chapter - 10: Fostering Collaboration; Chapter - 11: How to build a people-centric change strategy; Chapter - 12: Glossary and Further Reading

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Book SynopsisIan Hesketh is the Senior Responsible Owner for the National Police Wellbeing Service UK, Wellbeing Lead for the UK College of Policing and works with the National Forum for Health and Wellbeing at Work at the Alliance Manchester Business School. He is a visiting fellow at Durham University Business School and the Open University. Professor Sir Cary Cooper is 50th Anniversary Professor of Organizational Psychology and Health at the University of Manchester. Based in Manchester, UK, he is the former President of the Chartered Institute of Personnel and Development (CIPD).Trade Review"A vital read for anyone embarking on or refining a strategic approach to wellbeing in the workplace. Cary and Ian have created a perfect blend of theory and practical application, making the evidence-base accessible to everyday business leaders. A bang up-to-date guide that gets to the heart of what really matters in the current times." * Charles Alberts, Global Head of Wellbeing and People Experience, Clifford Chance LLP *"Since the very popular first edition the world of work has been changed by seismic events beyond our control. This new edition re-positions the issues, exposes the challenges and shows how employee wellbeing has become truly centre stage and crucial to employee health and productivity. The practical advice is much to be applauded as well." * Professor Dame Carol Black, DBE, FRCP, British physician and former advisor to the British Government on workplace health *"This new edition provides great insights on why wellbeing is so important, as well as clear guidance on how to think strategically to make a real difference to all our people. A good wellbeing strategy should be at the core of our thinking about work and the workplace for the future, which will be good for our people, good for positive organizational outcomes, and ultimately good for our wider economy and society as well." * Peter Cheese, Chief Executive, CIPD *Table of Contents Chapter - 00: Introduction; Chapter - 01: Wellbeing – what has changed?; Chapter - 02: Getting started; Chapter - 03: Promoting workplace wellbeing; Chapter - 04: Problems and pitfalls; Chapter - 05: Monitoring and evaluating; Chapter - 06: Tools and legislation; Chapter - 07: References;

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Book SynopsisJoe Wheeler is a bestselling author, speaker and consultant. He is the CEO of CX/Digital, a subsidiary of The Service Profit Chain Institute (SPCI), a Boston-based consulting firm. Before launching The Service Profit Chain Institute, he was the Quality and Productivity Executive for Bank of America. Prior to this, he was Executive Vice President with The Forum Corporation, where he managed the firm's Customer Experience Consulting Practice.He earned his MBA from Edinburgh Business School and lives in Hingham, Massachusetts.Trade Review"Joe Wheeler's latest book hits a lot of my hot buttons: immersive experiences, customization at scale, flywheels of learning and of course digital technology. Get your highlighter out before you open it up and let Joe's principles and case studies lead you in developing your own playbook for thriving in today's Experience Economy." * B. Joseph Pine II, co-author of 'The Experience Economy: Competing for Customer Time, Attention, and Money' *"A timely treasure for those who wonder whether, why and how 'digital' fundamentally changes the customer experience, with an added bonus 'playbook' for designing business models up to the task." * Susan Fournier Allen, Questrom Professor and Dean, Boston University, Questrom School of Business *"A must-read for managers looking to stay current on this rapidly changing topic. The book could not be more timely or useful!" * Leonard A. Schlesinger, Baker Foundation Professor, Harvard Business School *"Joe's book reminds us that in a digital-first world, our people have never been more important. That the brands customers love understand how to design experiences that create enduring value for employees, customers and shareholders. I highly recommend it." * Maxine Clark, Founder, Build-A-Bear Workshop; CEO, Clark-Fox Family Foundation *"Creating a best-in-class digital experience requires a design that resonates with your consumers. This book focuses on the role of design and the importance it plays in creating the deepest relationship with your consumer and the impact that is possible for your business." * Chris McCann, Chief Executive Officer, 1-800-FLOWERS.Com *"Joe Wheeler is my 'go-to' for anything related to customer insights and customer experience. There is no one better. This new book shares the wisdom of a true master." * Robert C. Wolcott, Co-Founder & Chair, TWIN Global *"A focused manifesto for companies looking to leverage digital technologies to deliver a highly valued customer experience. Joe's ability to boil this down to seven intuitive strategies with carefully chosen examples to bring these to life with actionable playbooks make this a must-read for multiple departments." * Abhi Ingle, Chief Operating Officer, Revenue Operations Qualtrics *"A hallmark of Joe Wheeler's work has always been his clear-eyed understanding that it's not enough merely to design a great product or service. You also have to be able to deliver it consistently, at reasonable cost and in a sustainable manner. This practical perspective permeates The Digital First Customer Experience. Joe outlines an approach that is both simple and sophisticated, both immediately impactful and enduring. And he does it through a series of engaging and enjoyable stories, making it as accessible as it is essential." * Rob Markey Partner, Bain & Company, and co-author of 'The Ultimate Question 2.0' *"What Joe's book Managing the Customer Experience did for the experience economy, so his latest book will do for the digital economy. If you want to understand how to create leading edge CX, this book is for you." * Shaun Smith, Founder, Smith+Co *"I deeply admire Joe's passion for creating enduring customer experiences. He is relentless in seeking to understand how human centered design can improve the digital experience to create shared value for the customer, employee and enterprise." * Brad Warner, Board Member, Capital One *"I've seen first-hand the perils and promise of digital-first strategies. Wheeler's playbook ensures the former is avoided and latter is achieved. I highly recommend it." * Dana Stalder, Partner, Matrix *"Joe Wheeler's book is a gift to those who work to take up the cause which I love and have made my own life's work: to improve lives. I know you will find his book an outstanding arrow in your quiver of resources to elevate your company to one that is admired and loved." * Jeanne Bliss, Author of Chief Customer Officer 2.0' and 'Would You Do that to Your Mother?' *"Joe Wheeler continues to innovate as the global market leader in customer experience strategy. Through digital-first, Joe has created the digital roadmap that customer-centric leaders can execute to grow their business." * Michael Crosby, Chief Executive Officer, AquOm Incorporated *"I love this book. If you are operating a business in 2023 and beyond, it's critical you understand and master the CX Digital space. The Digital-First Customer Experience by Joe Wheeler tells you how you do it." * Brad Smith, Founder President of Vector Business Navigation, Inc; CXPA Board member alumni *"Joe Wheeler's new book succinctly describes the 'digital tsunami' that is changing the way all companies will deliver customer experiences in the future. His advice? Instead of just adapting to it, put it to your advantage. I couldn't agree more, and this book shows you how." * Diane Hessan, Founder and Chairman, C Spa *"The Digital-First Customer Experience provides actionable strategies to design next-generation experiences, move AI from the back office to the customer and to help you make the right choices in a digital-first world." * Geoffrey Parker, Charles E. Hutchinson '68A Professor of Engineering Innovation, Dartmouth College; co-author of 'Platform Revolution' *"The Digital-First Customer Experience provides a peek into how successful companies across different industries deliver a personalized path to engage customers throughout their journey. Key AI/ML tech enablers serve as a backdrop while the design principles framework provides structure to innovate an engaging CX-driven solution." * Sherri Dorfman, Chief Executive Officer, Stepping Stone Partners *"Joe Wheeler is a long-time friend and colleague who I respect and admire. I highly recommend reading his new book, The Digital-First Customer Experience. The fusion of digital and its impact on looking at holistic experiences vs. fragmentation is essential for the success of CX and employee experiences in the future. The time has come, if not long past, for CX and EX professionals to be well versed in the essential shift from the Industrial Age perspectives to the Age of Transformative Experience. Value creation has been with us for a while, yet CX perspectives seem siloed and fragmented. A recipe for ineffectiveness." * Lou Carbone, Chief Executive Officer, Experience Engineering, Inc. *Table of Contents Chapter - 00: Introduction; Chapter - 01: PART 1: The new 3 C’S Chapter - 02: PART 2: The 7 design strategies Chapter - 03: DESIGN STRATEGY 1: Achieve emotional peaks across channels, finishing strong Chapter - 04: DESIGN STRATEGY 2: Create a personalization flywheel to grow customer engagement Chapter - 05: DESIGN STRATEGY 3: Strengthen customer commitment by providing choice and control Chapter - 06: DESIGN STRATEGY 4: Foster ownership through customer community and co-creation Chapter - 07: DESIGN STRATEGY 5: Inspire rituals that create shared meaning Chapter - 08: DESIGN STRATEGY 6: Empower customers through immersive experiences Chapter - 09: DESIGN STRATEGY 7: Link digital assets to leverage value over cost Chapter - 10: The 7 design strategies summary Chapter - 11: PART 3: The playbook Chapter - 12: Start by solving the right problems Chapter - 13: Build your business case Chapter - 14: The design process Chapter - 15: Execute to scale Chapter - 16: Epilogue Chapter - 17: APPENDIX: CX/digital maturity assessment Chapter - 18: APPENDIX 1: The CX/digital design accelerator

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Book SynopsisTim Mason, based in London, UK, has over 30 years' experience in the grocery and retail industries, specializing in customer loyalty and strategic marketing. He is CEO of Eagle Eye, a SaaS technology company specializing in delivering omnichannel personalization at scale. Sarah Jarvis, based in London, UK, has over 15 years' experience as a retail marketing leader in the loyalty industry. She has worked with some of the world's largest retailers to help them drive profitable growth by prioritizing the customer in their decision-making processes. She is the Communications and Propositions Director at Eagle Eye.Trade Review"The second edition of Omnichannel Retail is a ginger shot of retail marketing genius - packed full of concentrated advice and case-studies, it is utterly stimulating. I read it in one sitting and emerged fizzing with reinvigorated energy and ideas to boost our omnichannel strategy." * Charlotte Lock, Partner & Customer Director, John Lewis & Pan Partnership *"Omnichannel Retail clearly articulates how to bridge the online and offline gap by utilizing best practice digital marketing, data and loyalty approaches. A must read from one of the original pioneers of retail loyalty." * Max Savransky, Customer Loyalty Expert, Loyalty & Reward Co *"There are very few people who have truly dedicated their entire professional lives to customer loyalty, but Tim Mason has done exactly that. His legendary expertise spans the online and offline worlds, giving him a unique perspective and expertise on the challenges and opportunities that omnichannel retail requires. In this insightful book, Tim and his co-author Sarah Jarvis make a compelling case for the power of culture, communications and connection, both online and offline, as tools that drive success, with clear and practical examples that make this book essential reading for every ambitious retailer in today's digital world." * Paula Thomas, Founder and CEO, Let’s Talk Loyalty *"In the omnichannel world we live in, it's so easy for retailers to get lost in the jargon and the technology and lose sight of what really matters - understanding and serving your customers better. This book reminds us that customer-first thinking is more important than ever and is packed full of advice and case studies for building relevant, meaningful digital connections with your customers." * Matt McLellan, VP Customer Planning and Proposition, Asda *"This book looks to highlight the real value of knowing your customers and the insights into realizing how powerful your customers are to the growth of your business. If you believe customers can be the spokes in your wheel of fortune, then read this book (especially the chapters on loyalty!)." * Adam Posner, Founder, The Point of Loyalty *"The whole idea of Omnichannel has never sat right with me. Pushed by tech vendors and consultants, the concept of Omnichannel has contorted into a confusing buzzword that creates unrealistic expectations for marketing leaders. Yet, the second edition of Omnichannel Retail gives us a fresh, and perhaps better approach to the concept. This revised edition could not come at a better time for retail leaders as brands have to respond to out-of-control cost of living challenges, a post-Covid-19 world and increased digital expectations from consumers. In Omnichannel Retail, Tim Mason and Sarah Jarvis have delivered a vision for what this confounding word should represent that I can finally get behind." * Juan Mendoza, CEO and Editor-in-Chief, The Martech Weekly *"Tim Mason is a pioneer in the world of enterprise customer engagement - a genuine icon. And while you have to credit him for the incomparable work he has done for the brands he's worked on over the years and how he has advanced the thinking and awareness of the critical human factors that underpin this industry, that's not why you should read this book. Read this book because Tim provides retailers with strategies and tactics that are not only practical but are actionable right now and which (unlike so many other current books in this genre) actually help to move the needle! Tim Mason has done it again!" * Mike Giambattista, Founder and CEO, TheCustomer *"In the latest edition of Omnichannel Retail, Tim shares his invaluable, hard-won experience and learning from establishing Clubcard to innovative digital and insight-driven marketing that Eagle Eye deliver. He brings it bang up to date with the latest on loyalty fundamentals, personalisation, AI and machine learning. It's not all data magic wizardry, most importantly, Tim describes the 'non-negotiable' of kind and humane culture for the people who work for an organisation in its sustainable success. Tim never shies from the realities of creating, building and keeping loyal customers and colleagues, it's hard work and requires relentless focus but if you follow this priceless 'how to' you are increasing your odds of getting close and staying close to customers and growing your brand." * Sheila Hooper, Former Director of Performance, Barclays Retail *"Omnichannel Retail brings to life Tim Mason's unrivalled sense of customers the world over and how their lives are changing. It draws out his life-long retail experiences and his instinct for growth and is a must-read for all thoughtful and sustainable retailers." * David Potts, Group Chief Executive of Morrisons *"Brilliant, and for retailers, most welcome! Omnichannel Retail nails its value proposition. Tim Mason, in providing a comprehensive and highly practical guide to harnessing digital technologies, urges retailers to rethink brand, upgrade customer experience, deliver loyalty and (for most) regain profitability. He provides an exciting vision for the role of retail in the 21st century." * Seán Meehan, Professor of Marketing and Management & Dean of Faculty IMD *"Customers live and shop digitally and physically now...but they don't see the distinction that retailers make between the two. The retailers that will win in the future will be able to effortlessly combine physical and digital experiences and marketing. Taking the disciplines of digital marketing that deliver more targeted, more scaled and more interactive messages for customers now is a "must-do" to create that seamless experience. Omnichannel Retail helps to address how to deliver this." * Rob Hattrell, Head of Digital, TDR Capital *"I worked alongside Tim Mason for 15 years and he is the best marketer I have ever worked with. Whilst "success has many fathers", Tim can genuinely lay claim to many of the customer initiatives that drove the growth of Tesco over a remarkable 20 plus years. This book brings all that customer knowledge and focus to life for the digital age." * Andrew Higginson, Chairman, JD Sports *"Since the last edition, 4 years have flown by and a lot has changed. The principles outlined in the first edition of Tim's excellent book have not only accelerated, but they have been enhanced in this new edition. By reading this book, you'll learn from a real master in the of the art and science of marketing. Tim and Sarah have captured brilliantly new and improved ways of winning in the connected world. Omnichannel Retail shows how to blend customer understanding, data and technology into a winning mixture. Tim proves that his innovative mindset keeps adapting and evolving to keep finding ways to compete. A good lesson for us all. Worth the read." * Matt Atkinson, Non-Executive Chair, UNiDAYS *Table of Contents Chapter - 00: Introduction; Chapter - 01: The digital imperative; Chapter - 02: Analogue learnings; Chapter - 03: Is loyalty dead?; Chapter - 04: The fundamentals of loyalty; Chapter - 05: Data-based retailing; Chapter - 06: The power of personalization; Chapter - 07: ‘Near me’ – the importance of place; Chapter - 08: The digitally augmented store; Chapter - 09: Mobile makeover; Chapter - 10: Marketing in the moment; Chapter - 11: Monetizing the customer connection; Chapter - 12: The culture of loyalty; Chapter - 13: Lessons learnt;

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Book SynopsisJenny Li Fowler is the director of social media strategy at the Massachusetts Institute of Technology (MIT). She served as Editor-in-Chief of State Farm's Auto Learning Center as well as Social Media Manager and Web Editor for Harvard Kennedy School of Government. A recurring correspondent for HubSpot's INBOUND and a recognized voice across the social media marketing space, Fowler takes a strategic approach to the process of creating an organic presence on social media. Jenny is Korean-American. She is based in Cambridge, Massachusetts.Trade Review"Filled with incredibly useful tips, valuable insights and actionable advice. This is the book I wish I had when I first started in social media marketing and should be required reading for social media managers everywhere." * Jon-Stephen Stansel, social media strategist, speaker and consultant *"In a sea of noise telling you there's a trick or shortcut to success, Jenny captures the truth of organic social with a thoughtful and dedicated perspective. Her attention to culture, technology and, most importantly, the audience drives a connective and deeply human approach to how social should be used by brands, creators and the general public. A must-read for social media professionals of all stages, whether they need to learn or be reminded of what organic social can truly be." * Christina Garnett, Principal Marketing Manager, HubSpot *"Jenny Li Fowler's book offers the ultimate peace of mind for social media managers and companies looking to build their brand online. In the cluttered landscape of social media advice, Jenny offers refreshingly original and memorable frameworks you can implement in your every day. You'll gain the know-how to build a sustainable strategy to foster long-term social media growth and engagement. The best part? Jenny's foundational techniques will hold true regardless of future social media innovations. Her expertise shines through on every page, and you will benefit from her trusted guidance for years to come." * Brianne Fleming, University of Florida Communications Instructor and 'Making the Brand' podcast host *"This is the book I wish I had starting out as a social media manager, but I know I'll be returning to throughout my career. Organic social media management can often feel like navigating the wild west. This book is the ultimate grounding guidebook to remind SMMs about what really matters and how to grow their channels. As a creator dedicated to improving mental health resources and eliminating burnout for social media managers, I was particularly moved by the section on social media and mental health. While this book is full of helpful ways to grow your career and your company's channels organically, we could all use these reminders to take a step back from time to time and take care of ourselves offline. Everyone with a career in social media management should have a copy of this book at the ready to consult and continue iterating. I certainly will." * Nicole Tabak, Founder, Social Media Detox *"Organic Social Media is a groundbreaking and insightful book that not only exceeds my expectations but will redefine the way I approach social media management. Across its ten chapters, Jenny Li Fowler masterfully navigates the complex world of how brands manage and leverage social media. The book's brilliance lies in its ability to seamlessly blend theory with practicality, making it equally valuable for both seasoned professionals and newcomers to the field. In essence, this gem of a book transforms the way we perceive and approach organic social media management, providing a holistic and empowering guide that is both timely and timeless. Whether you're a social media team of one or work with a full staff, this book is a must-read, offering a comprehensive roadmap to success in the ever-evolving world of digital communication. Organic Social Media is not just a game-changer; it's a life-changer for anyone in the field." * Harrison "Soup" Campbell, Head of Marketing & Brand, ZeeMee *"I have watched Jenny succeed across verticals (broadcasting, financial services, higher education) so it's a joy to see her first book in market. A wonderful balance of strategy and tactical tips, Organic Social Media delivers on Fowler's goals of knowledge transfer, thought leadership and inspiration. A must-read for social media practitioners and aficionados." * Teri Lucie Thompson, CEO, TLT Enterprises *"If it comes from the mind of Jenny Li Fowler, you can bet that it's not only accurate, but trustworthy and provocative; all non-negotiables when you're trying to evolve an industry. Jenny is a revolutionary thinker and a pragmatic doer. This is a must-read for anyone in the social media space." * Kevin Tyler, Director of Marketing and Community, SimpsonScarborough *"Jenny's expertise in social truly shines throughout. My favourite section is the tactics vs. strategy (often confused even by leadership) because her clarity and explanation will truly help the social team in their uphill battle, especially when meme culture is taking over all content. I also loved the part about authenticity; that is the only way to be consistent and build a community that you can continue to uphold. Jenny's knowledge comes from being immersed in the internet and it translates wonderfully as lessons for both beginners in the industry and seniors who want to understand it better!" * Chi Thukral, Marketer, creator, strategist *"This is the book I wish I had when I started my career in social media. Jenny breaks down the nuances of working in social media in a simple, digestible manner, providing strategies that social media professionals at any level can immediately implement for success." * Azad Yakatally, Experienced Social Media Specialist, Accomplished Speaker, Digital Marketing Strategist *"Jenny Li Fowler's Organic Social Media is a critical read for social media professionals and marketing/communications leaders in all industries. Jenny does a wonderful job of advocating for community-centred content that is also strategic, sustainable and actually engages. The book is woven with lots of relevant examples, practical models and action steps, from creating goals to reporting on metrics. What I enjoyed the most was how it felt like a 1-1 coaching session with Jenny, as she writes in a conversational and honest tone about the realities and real opportunities of social media." * Dr. Josie Ahlquist, Digital Engagement and Leadership Consultant, Speaker and Executive Coach *Table of Contents Chapter - 01: Strategy versus tactics; Chapter - 02: Social media goalsetting; Chapter - 03: Who is your audience?; Chapter - 04: Choosing the right platforms; Chapter - 05: Content discovery; Chapter - 06: The posting process; Chapter - 07: The content calendar; Chapter - 08: What metrics should you be tracking on social media?; Chapter - 09: The backup plan; Chapter - 10: Tips for thriving as a social media manager;

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Book SynopsisThe Telegraph is an award-winning, multimedia news brand that has been synonymous with quality, authority and credibility for more than 165 years. Telegraph Media Group (TMG) is the publisher of The Daily Telegraph and The Sunday Telegraph, The Telegraph Magazine, Telegraph.co.uk, the Telegraph app and a number of books, including the annual Telegraph Tax Guide.Table of Contents Chapter - 00: Introduction; Chapter - 01: You and HMRC; Chapter - 02: Tax rates and allowances; Chapter - 03: Tax credits; Chapter - 04: Interest payments and other outgoings; Chapter - 05: Working in employment; Chapter - 06: Value Added Tax; Chapter - 07: Working for yourself; Chapter - 08: National Insurance and state benefits; Chapter - 09: State and private pensions; Chapter - 10: Savings and investment income; Chapter - 11: The family unit; Chapter - 12: Residence and domicile; Chapter - 13: Capital gains; Chapter - 14: How to complete your Tax Return and work out your tax; Chapter - 15: Paying your tax, interest and penalties; Chapter - 16: Elections and claims: time limits; Chapter - 17: Inheritance Tax; Chapter - 18: Budget measures;

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Book SynopsisRyan Hopkins is a leading wellbeing expert who specializes in improving mental health, productivity and happiness at work. He is the Chief Impact Officer at JAAQ, a wellbeing start-up and was previously the Future of Wellbeing Leader at Deloitte. His popular 'Toilet Break Wellbeing' video series has helped thousands discover new ways to improve their wellbeing. He is the host of the Audacious Goals Club podcast, in which he interviews inspiring guests about their achievements. He is based in London, UK.Trade Review"A practical guide to a better you. A fascinating and inspiring read." * Mo Gawdat *"A book packed with lived experiences and intuitive ideas. It is also a very entertaining read and had me chuckling away many times! I highly recommend it." * Stuart White, CEO, HSBC Global Asset Management *"Ryan combines his trademark sense of humour with a pragmatic view of well-being, making this an engaging and informative read." * Dr. Clare Fernandes, Chief Medical Officer, BBC *"This is a book we all need, facts conveyed through the prism of someone who has lived life hard, fully, and come through with all the love in the world." * Carmel McConnell MBE, tech entrepreneur and author *"A book of bite-sized bits of brilliance. Dip in or read it all at once- the choice is yours. Ryan has set out the micro-interventions and habit changes that will improve your working life."" * Isabel Berwick, Financial Times *Table of Contents Chapter - 00: Introduction; Chapter - 01: Taking a stroll; Chapter - 02: Reducing the noise; Chapter - 03: 28 days to a sunnier disposition; Chapter - 04: Breaking news; Chapter - 05: And breathe; Chapter - 06: A personal appointment; Chapter - 07: The world’s greatest stretch; Chapter - 08: Say cheese; Chapter - 09: Bread on the hook; Chapter - 10: Touching base; Chapter - 11: Non-negotiable wellbeing; Chapter - 12: Work–life balance does not exist; Chapter - 13: Want some green?; Chapter - 14: Anxiety or excitement; Chapter - 15: Instantly unavailable; Chapter - 16: No one cares as much as you; Chapter - 17: Feeling sad? Time for hygge; Chapter - 18: Furusato; Chapter - 19: Kintsugi; Chapter - 20: The power of routine; Chapter - 21: Cosmic insignificance therapy; Chapter - 22: The authentic hero; Chapter - 23: Rest ethic; Chapter - 24: In my humble opinion; Chapter - 25: A life full of misery; Chapter - 26: What are you waiting for?; Chapter - 27: Back-to-back-to-back meetings; Chapter - 28: JOMO; Chapter - 29: Solitude; Chapter - 30: Your circle; Chapter - 31: Fresh air; Chapter - 32: Cold therapy; Chapter - 33: Opening your eyes to the power of sleep; Chapter - 34: Happiness vs joy; Chapter - 35: The myth of willpower; Chapter - 36: Your emails are killing you; Chapter - 37: You vs a goldfish – attention; Chapter - 38: The 80/20 rule; Chapter - 39: I do not have the time; Chapter - 40: Little and often is key; Chapter - 41: Rain or liquid sunshine?; Chapter - 42: You are a product of your environment; Chapter - 43: The blank canvas; Chapter - 44: Childlike wonder; Chapter - 45: Eating al desko; Chapter - 46: David vs Goliath: social media; Chapter - 47: Toilet break wellbeing; Chapter - 48: In the tunnel; Chapter - 49: Data manipulation; Chapter - 50: Show me the money; Chapter - 51: Music is the answer; Chapter - 52: Wellbeing and neurodiversity; Chapter - 53: Conclusion;

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Book SynopsisJessica Barker is the co-founder and co-CEO of Cygenta, a leading consultancy which advices businesses such as Mastercard, Microsoft and Cisco on their cybersecurity and cyber risk. She is also a prominent thought leader on the topics of cybersecurity and cybercrime and was named as the 'Cyber Citizen of the Year 2022' by the National Cyber Awards. She is the author of Confident Cyber Security (also published by Kogan Page). She is based in Las Vegas.

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Book SynopsisKevin Wheeler is a HR, talent acquisition and L&D consultant specializing in advising global firms on how to improve their recruitment function. Based in Fremont, California, he is a frequent keynote speaker and industry writer.Bas van de Haterd is a professional speaker, consultant and trainer with a particular focus on using technology to improve recruitment. Based in Soest, The Netherlands, he has more than 20 years' experience and his consulting clients include Dutch Rail, Dutch Post and Twente University.Trade Review"With Talent Acquisition Excellence, Kevin and Bas offer a timely and astute look at how we are in a revolutionary period in recruiting. Blending keen insights with compelling examples, this book illuminates the future for talent leaders seeking to drive innovation and results. Required reading for anyone aiming to master modern recruiting's tools and tactics." * Toby Culshaw, Head of Talent Intelligence, Amazon Stores *"People teams worldwide are wrestling with the implications of divergent yet intersecting trends in the gig economy, shift to remote, cloud & collaboration, profound social and cultural change, the arrival of transformation technology in generative artificial intelligence, all amidst an unstable and increasingly worrisome geopolitical environment. This is a timely book from Kevin Wheeler and Bas van de Haterd, two of the most original and iconoclastic thinkers in the world of TA / HR, who pull together these diverse threads into a concise, imaginative and persuasive narrative." * Hung Lee, Curator Recruiting Brainfood *"This book is an insightful exploration of how the world of work is evolving and how the field of recruiting needs to adapt alongside it. Few authors can bring this to light with the credibility and bonafide of Kevin Wheeler and Bas van de Haterd. The depth of their collective experience is on display throughout each page as they explore the evolving dynamics of the workplace, seamlessly blending insights on technology, human psychology and the art of recruitment. The book covers an impressive spectrum, from exploring the role of algorithms and analytics in shaping recruitment strategies to the human-centric aspects of workforce planning and talent attraction. It is a guide, a reflection of decades of earned wisdom and a strategic tool all rolled into one." * Lars Schmidt, Founder & CEO Amplify Talent *"In Talent Acquisition Excellence, Bas van de Haterd and Kevin Wheeler set out a compelling and powerful template for talent acquisition in the age of AI, analytics and complex talent ecosystems. I particularly enjoyed the scenarios laid out in the book, which provide a compelling treatise on how strategy, technology, process and data can be interwoven together to build a world-class talent acquisition function. A must-read for recruiters, HR professionals and business leaders alike." * David Green, Managing Partner at Insight222, co-author of Excellence in People Analytics, and host of the Digital HR Leaders podcast. *"Talent Acquisition Excellence is a pragmatic guide for a TA or HR leader on what to consider when building a future-proof TA function from scratch. The authors use results and scientific data to understand what's integral to a best practice TA function and are not afraid to conjecture on how this will play out in the future with a mixture of recent real-life examples and near future projections to inspire HR and TA leaders. I welcome the thought-provoking discussion this forward-looking book will inspire and influence Talent Acquisition development for years to come." * Andrea Marston, Senior Director Global Talent Acquisition, VMware *"Kevin and Bas offer a balanced perspective that underscores how the universal themes and best practices of Talent Acquisition transcend industry sectors, languages, and borders across the globe. It's a treasure trove of wisdom, filled with real-world examples and insights. A must-read for TA leaders seeking practical answers and thought-provoking insights." * Shelley Billinghurst & Serge Boudreau, The Recruitment Flex Podcast *"Embark on a transformative odyssey alongside the visionary insights of Bas and Kevin, the oracles of talent acquisition. In their meticulously crafted guide, business leaders will discover the strategic power of talent acquisition, gaining profound insights into the future of recruitment. Peer into the crystal ball of emerging trends, technologies and strategies that will sculpt the hiring landscape. Stay ahead, triumph in the war for talent, elevate your leadership, make informed decisions and propel your organization to unprecedented success!" * Tash Johnston, Talent Acquisition Leader *"A timely and profound exploration of how to attract and retain top talent in today's rapidly evolving work environment. Talent Acquisition Excellence offers a masterclass in recruitment strategy, providing state-of-art perspectives and guidance." * Ross Dawson, Futurist, Keynote Speaker and Author of "Thriving on Chaos", Chairman, Advanced Human Technologies Group *"In an industry typically heavily influenced by vendors setting the tone for what TA excellence means, Kevin & Bas have curated an independent & refreshing take on navigating our ever-evolving landscape of recruiting & hiring practices. Your new 'go-to' recruiting resource is a blueprint for innovative approaches for success in sourcing, engaging, & securing top talent. This book is packed with punchy narratives, cool charts & contemporary insights that have practical application. leveraging real-world scenarios, useful tools and meaningful data it's a comprehensive guide that will resonate and provoke thought, as well as enable recruiters and hiring partners. A must-read for anyone aiming to keep ahead of the curve or elevate their recruitment game in the times ahead!" * Tracy Quinn, APAC Regional Head of Talent Acquisition *"Talent Acquisition Excellence is a masterful orientation to the current state of the art in TA with a big look at what we can expect next. Kevin and Bas combine their broad knowledge of international trends, and Kevin, as always, considers the grand sweep of history before making predictions about the future. It's practical, smart and full of concrete examples. I wish I had this book ten years ago!" * Dart Lindsley, Strategic Advisor, People Experience, Google, Speaker and host of Work For Humans *"This is a vital book for any talent acquisition professional looking to get ahead of the curve. These are incredibly disruptive times for the recruiting function with challenging talent markets, exponential technological advances, and fast-changing business needs that make it impossible to know what skills will be needed and when. Talent Acquisition Excellence provides a roadmap to the radically changed talent acquisition function of the future. The book is visionary but at the same time also accessible, pragmatic and practical." * Matt Alder, Host, The Recruiting Future Podcast *"Talent Acquisition Excellence provides a clear roadmap for building a more effective and efficient talent supply chain that is capable of meeting your organization's current and future talent needs. This book is a must read for any HR leader looking for practical advice and real-world examples for how to transform the recruiting function into a strategic capability." * Thomas Bertels, Founder and President, Purpose Works Consulting *"Talent Acquisition Excellence by Kevin Wheeler and Bas van de Haterd is a game-changer in recruitment literature. It stands out with its clear, no-nonsense approach, directly addressing how digital tools and analytics can revolutionize hiring. The authors, renowned experts in the field, effectively combine recruitment fundamentals with emerging technologies. The book offers unique insights and real-world case studies, making complex concepts accessible and applicable. This book is especially valuable for HR professionals and recruiters looking to leverage technology for smarter, more effective talent acquisition. Readers can expect to gain practical strategies and see tangible improvements in their recruitment outcomes. It's a concise and impactful read, essential for staying ahead in the modern recruitment landscape." * Felix Wetzel, Vice President, Product Management, Cielo *Table of Contents Chapter - 00: Introduction – what’s happening to work?; Chapter - 01: The emerging talent ecosystem; Chapter - 02: Technology and talent acquisition; Chapter - 03: Talent supply chain thinking; Chapter - 04: Talent attraction; Chapter - 05: Selection; Chapter - 06: RPO or in-house?; Chapter - 07: A radical new model for talent acquisition; Chapter - 08: ‘What hath God wrought?’;

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Book SynopsisAnne Boden, based in London, founded Starling Bank in 2014, after a distinguished 30 year career in financial services. She led Starling from its early days as a fast-growing fintech start-up to become a leading bank. She stepped aside as CEO in June 2023, but remains on the Board.She is widely considered as a thought-leader in the fintech sector. She was awarded an MBE for services to fintech in 2018 and is chair of the government's Women-led High-growth Enterprise Taskforce. She also sits on the Business Advisory Council of the Mayor of London. She is the author of The Money Revolution, published by Kogan Page

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Book SynopsisRachel Miller is an internationally recognized authority on Internal Communication (IC). A former journalist, she has 20 years' experience in IC and advises many of the world's best-known companies through her consulting business, All Things IC. She is a Chartered PR Practitioner and Fellow of the Institute of Internal Communication and Chartered Institute of Public Relations. Rachel is a keynote speaker and Candid Comms podcast host. One of the Inspiring Workplaces' top 101 global employee engagement influencers, Rachel was awarded the Chartered Institute of Public Relations' President's Medal in 2020 for distinguished service to PR.

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Book SynopsisAnastasia Karklina Gabriel is a cultural theorist and strategist, specializing in inclusivity within marketing, media and tech. Currently a senior insights lead at Reddit, she earned her doctorate in cultural studies from Duke University and has consulted for the world's top brands and agencies. A lifelong activist, she helps brands ignite cultural innovation and leverage the power of media for good. Her insights have been featured in the Association of National Advertisers (ANA), Advertising Week, Wall Street Journal, New York Times, Washington Post and Teen Vogue.

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Book SynopsisOlivier Duha is the CEO and co-founder of Webhelp, a leading global provider of IT solutions and customer experience management services. Prior to founding Webhelp, he worked Bain & Company and served on the advisory council on strategy and mergers and acquisitions for LEK Consulting. He also served as President and Vice President of CroissancePlus from 2009 to 2013. Based in Brussels, Belgium, he is a member of the Mouvement des Entreprises de France (MEDEF), France's largest employer's federation.Trade Review"A great summary of the challenges companies face when trying to deliver an outstanding customer experience combined with practical ideas on how to address them. A must-read for anyone who has to decide where to invest precious resources in CX, and a timely reminder about the importance of humans in the delivery of exceptional customer experiences." * David Rickard, Partner, Everest Group *"Customers are a firm's most valuable asset. Therefore, it makes economic sense to nurture, protect and develop that asset. The book Think Human extends that view by focusing on the experiences customers have in their interactions with firms. Olivier Duha makes a convincing case that firms need to embrace technology to enhance the human side of the customer experience. After all, customers are human beings and have to be treated accordingly." * Dr Heiner Evanschitzky, Professor of Marketing, Alliance Manchester Business School, University of Manchester *"Behavioural science has consistently demonstrated that experiences are the most critical factors shaping human behaviour. In this hugely insightful and useful book, Olivier Duha uses his extensive research, knowledge and experience in the field to guide readers on what creates game-changing customer experiences. By recognizing that customer relationships are fundamentally human relationships, he provides invaluable advice and frameworks for creating great human experiences for the people who buy from your business - without whom you have no business." * Richard Chataway, author of The Behaviour Business *"This is a vital and amazingly comprehensive reference for all of us involved in the Copernican struggle to make technology work for humans rather than the other way around." * Rory Sutherland, Vice Chairman, Ogilvy *"In a thought-leadership tour de force, Olivier Duha identifies with precision not only the key challenges that have evolved in the art of customer management, but he does so while proposing real-world solutions that all CX professionals should be heeding as they make plans for 2024. In a world where the customer experience sector is filled with theoretical rhetoric and management speak, Think Human is one of the best blueprints for getting CX right that I have had the privilege of reading in some time." * Peter Ryan, Principal Analyst and Founder, Ryan Strategic Advisory *"Think Human provides a timely and compelling explanation as to why human endeavour will continue to be vital in an increasingly digital world. Olivier Duha draws on his own extensive knowledge about the importance of a strong human-first approach to successful customer outcomes. This book is an essential read for decision makers charged with competing choices for their customer operations. Achieving the correct equilibrium of human endeavour and automation is the holy grail of success in businesses of all sectors during today's climate of disruption and significant change." * Anne-Marie Forsyth, CEO, CCA Global *"Olivier Duha's sentiment that human connection is central in our world aligns with my own beliefs. Think Human demonstrates a strong understanding of marketing and its role in customer service as a means for business growth, and the way Olivier Duha builds on the historical foundations of business success with the 4Es is refreshing. Business leaders would benefit greatly from reading this book to give their organizations a chance in the modern world." * Leigh Hopwood, CEO, CCMA (Call Centre Management Association) *Table of Contents Chapter - 00: Introduction; Section - ONE: A digital coup d’état – the customer becomes the new master of commerce; Chapter - 01: Before the digital revolution – the pre-customer era; Chapter - 02: The customer’s copernican revolution; Chapter - 03: The customer’s subjectivity is the number one concern for brands; Section - TWO: How to win the battle for customers; Chapter - 04: Customer experience – the new brand compass; Chapter - 05: The keys to a successful customer journey; Chapter - 06: What can you do ? a toolbox to manage customer relationships; Chapter - 07: Conclusion;

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Book SynopsisJo Owen is a best-selling and multi-award-winning leadership author, keynote speaker and social entrepreneur. He is a founder of eight charities, including the UK's largest graduate recruiter Teach First. His books The Mindset of Success, Myths of Leadership and Management Stripped Bare, also published by Kogan Page, have been translated into eight different languages.Jo Owen is the first person to win the Chartered Institute of Management Gold Award four times for four of his books. He is based in London UK.

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Book SynopsisAnne Boden, based in London, founded Starling Bank in 2014, after a distinguished 30 year career in financial services. She led Starling from its early days as a fast-growing fintech start-up to become a leading bank. She stepped aside as CEO in June 2023, but remains on the Board.She is widely considered as a thought-leader in the fintech sector. She was awarded an MBE for services to fintech in 2018 and is chair of the government's Women-led High-growth Enterprise Taskforce. She also sits on the Business Advisory Council of the Mayor of London. She is the author of The Money Revolution, published by Kogan Page

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Book SynopsisMatthew Sekol is an ESG and sustainability advocate at Microsoft, based between New York City, New York and Philadelphia, Pennsylvania. He guides companies across industries by unpacking their ESG and sustainability challenges along the intersection with technology. In his current role, he also sits on the LP Advisory Committee of Morgan Stanley's Next Level Fund. In 2023, Onalytica named him to its "Who's Who in ESG" list.

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Book SynopsisDr Jan-Benedict Steenkamp is Distinguished Professor of Marketing at University of North Carolina, USA. He is Honorary Professor at the European Institute for Advanced Studies in Management, Fellow of the European Marketing Academy, and Fellow at the Institute for Sustainable Growth at Fudan University (Shanghai). His work has received over 38,000 citations and been featured in the Wall Street Journal, Financial Times and the Economist.Dr Laurens Sloot is Professor of Retail Marketing at the University of Groningen. He founded the EFMI Business School at Erasmus University, which has since developed into a leading educational and research institute.Trade Review"Provides the best possible insights regarding the phenomenon of Hard Discounting. A book worth every minute to read." * Harry Brouwer, Executive Vice President at Unilever Food Solutions - Global *"A must-read for any brand marketer. Is it too late to save your brand? You'd better hope not." * John Gerrie, Chairman at FMCG Association ANZ *"Essential reading for everyone that competes with or sells to this dynamic sector of retailing." * John Failla, Founder, Store Brands Decisions, USA *"Finally a book that analyses the discounters from an international, global perspective! Most publications focus on national markets. Not this book. This makes the book definitely a "must read" for everyone professionally involved in the retail business today. But also shoppers, interest groups, investors and policy makers can learn from the unique insights and considerations revealed in the book." * Philippe Gruyters, Managing Director European Marketing Distribution (EMD), Europe's largest grocery alliance *"Professors Steenkamp and Sloot have written a 'must-read' for anyone interested in retail. Truly understand and comprehend the disruptive powers of discount formulas are an essential read and should therefore be on every retail professional's night stand." * Dave Pieters, former General Manager of Coles Australia *"In the last 25 years, hard discounters have achieved remarkable success in the Western world. So far, conventional retailers and brand manufacturers have failed to find the right answers as to how to deal with this retail disruption. The very insightful book by Steenkamp and Sloot uncovers the primary secrets of the hard discount business model. It will be very helpful for retailers and marketers around the world to understand why they are so successful. Just one warning: understanding hard discounters doesn't mean that you can beat them!" * Kees Buur, former Buying Director Health & Beauty A.S. Watson Benelux *Table of Contents Chapter - 01: How hard discounters are disrupting the traditional retail model; Section - ONE: Hard discounter strategies; Chapter - 02: Understanding the hard discounter business model; Chapter - 03: Strategies of key hard discounters: Aldi, Lidl, Trader Joe’s and DIA; Chapter - 04: Hard discounter success around the world; Chapter - 05: The next frontier – dissecting the US grocery retailscape; Section - TWO: Competitive counterstrategies for conventional retailers; Chapter - 06: How are conventional retailers being impacted by discounter entry?; Chapter - 07: How conventional retailers can compete with hard discounters; Chapter - 08: Strategies to reduce procurement costs; Section - THREE: Brand manufacturer strategies versus hard discounters; Chapter - 09: Competition – creating winning brand propositions versus private labels; Chapter - 10: Cooperation – producing private labels for hard discounters; Chapter - 11: Co-opetition – generating successful sales in hard discounter stores; Chapter - 12: A look into the future of disruptive retailing

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Book SynopsisArtificial intelligence is creating huge opportunities for workplace learning and employee development. However, it can be difficult for L&D professionals to assess what difference AI can make in their organization and where it is best implemented. Artificial Intelligence for Learning is the practical guide L&D practitioners need to understand what AI is and how to use it to improve all aspects of learning in the workplace. It includes specific guidance on how AI can provide content curation and personalization to improve learner engagement, how it can be implemented to improve the efficiency of evaluation, assessment and reporting and how chatbots can provide learner support to a global workforce. Artificial Intelligence for Learning debunks the myths and cuts through the hype around AI allowing L&D practitioners to feel confident in their ability to critically assess where artificial intelligence can make a measurable difference and where it is worth investing in. There is also critical discussion of how AI is an aid to learning and development, not a replacement as well as how it can be used to boost the effectiveness of workplace learning, reduce drop off rates in online learning and improve ROI. With real-world examples from companies who have effectively implemented AI and seen the benefits as well as case studies from organizations including Netflix, British Airways and the NHS, this book is essential reading for all L&D practitioners needing to understand AI and what it means in practice.Trade Review"The world of workplace learning will be dominated by AI within a few years. Artificial Intelligence for Learning plots a clear and concise path through what is the biggest opportunity the industry has had for many years." * Paul McElvaney, CEO of Learning Pool *"Donald Clark has been at the leading edge of technology in learning for over 30 years. His take on tech is always informed by his detailed knowledge of learning theory. This book on AI is no exception - it's bold, thorough, bang up to date, well-researched, evidence-based and practical." * Kirstie Donnelly MBE, CEO of City & Guilds Group *Table of Contents Section - PART ONE: Introduction; Section - 01: Homo technus; Section - 02: What is AI?; Section - PART TWO: Teaching; Section - 03: Robot teacher fallacy; Section - 04: Teaching; Section - PART THREE: Chatbots; Section - 05: AI is the new UI; Section - 06: Chatbots; Section - 07: Building chatbots; Section - PART FOUR: Learning; Section - 08: Content creation; Section - 09: Video; Section - 10: Push learning; Section - 11: Adaptive learning; Section - 12: Learning organizations; Section - 13: Assessment; Section - PART FIVE: Data; Section - 14: Data analytics; Section - 15: Sentiment analysis; Section - PART SIX: Future; Section - 16: Future skills; Section - 17: Ethics and bias; Section - 18: Employment; Section - 19: The final frontier; Section - 20: Where next?; Section - 21: Index

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Book SynopsisWe are living in an uncertain world that is rapidly changing with an overload of information and a continual rise of technologies. Automation, the gig economy, digital platforms and other innovations are changing the fundamental nature of work and are having a significant impact on the workforce, workplace and the HR function. Digital HR Strategy is crucial reading for all HR practitioners and leaders wanting to ensure that their organization adapts to this changing and increasingly competitive environment by creating a strategic approach for sustainable transformation which goes beyond conventional digital HR propositions. Featuring case studies from organizations including Airbnb and PepsiCo, it covers areas such as the importance of cultural change and creating a human-centric employee experience, leveraging value propositions, and harnessing data insights and analytics to improve performance. Digital HR Strategy also explores frameworks, strategies and opportunities for wellbeing initiatives, upskilling and reskilling workforces to respond to and establishing a culture of collaboration and innovation. Featuring tips, tools, and key questions to consider, it is an indispensable resource for all HR practitioners and leaders looking to build, develop and execute a digital HR strategy in order to achieve and sustain competitive advantage in this fast-changing digital age.Trade Review"Soumya has done a masterful job weaving together the emerging digital agenda for business and HR. This is an outstanding compendium of thinking and action." * Dave Ulrich, Rensis Likert Professor, Ross School of Business, University of Michigan, Partner, The RBL Group *"A comprehensive and useful book that shows any organization how to understand the vast impact of digital business on all aspects of work, organizations, and HR." * Josh Bersin, Global Industry Analyst *"I thoroughly enjoyed his book and will be using it as a basis of how to embrace the digital reality of today and the future." * Steve Browne, SHRM-SCP, Vice President of Human Resources, LaRosa's, Inc., author of HR on Purpose *"Any business leader, learner or HR professional with an interest in the ways digital transformation intersects with human capabilities will benefit from this compelling book." * Ester Martinez, CEO and Editor-in-Chief, People Matters *"Work, workers and workplaces are all evolving from the analogue world to the digital. The HR function will need to lead the transformation, but to do that it needs to transform itself. Digital HR Strategy outlines the possibilities." * Abhijit Bhaduri, Digital transformation coach, author of The Digital Tsunami, host of the podcast Dreamers & Unicorns by PeopleStrong *"Digital is a wonderful opportunity for HR to make a difference - to the business, to the workforce and to the function itself. I am sure that this book will be read and read again by HR leaders seeking to make a difference in their organizations." * David Green, writer, speaker and consultant on people analytics and the future of work, and Executive Director at Insight222 *"Soumya is a thought-leader in HR technology - this is a first-rate book." * Gautam Ghosh, HR Thought Leader and Influencer, Ex Director, Talent Branding, Flipkart *"A welcome guide to HR's long-needed transformation to become a strategic engine for success through humans. He asks the right questions and proposes an excellent blend of ideas, methods and tools." * Frode Hvaring, Chair, Digital Leadership Lab, Geneva Business School *"Delivers a blueprint for implementing new principles of digital HRM in practice and offers a great opportunity to completely rethink the HR function." * Kai Reinhardt, Professor for Business Administration, Organizational Behavior and HR, HTW Berlin *"The area of digital transformation is fraught with misconceptions and failed attempts to apply a 20th century mindset to modern organizations. Soumya attempts to unravel this and provides a useful guidebook for HR practitioners and organization builders." * Andrew Spence, Workforce Strategist, Glass Bead Consulting *"In his book Soumyasanto guides us through the basic as well as more advanced elements of digital HR. HR and business leaders can learn a lot from his structured approach." * Tom Haak, Director HR Trend Institute *"A must-read as we enter this new digital age in organizational design and human experience." * Marc Coleman, Founder & CEO UNLEASH *"Soumyasanto is perhaps one of the industry's most thorough and well-researched thinkers advancing the HR discipline. His extraordinarily comprehensive book is the best preparation to navigate your own digital transformation." * Jeff Wellstead, VP of People Operations, ONI *"Gives amazing clarity and guidance on how to design your digital HR strategy that is sustainable in this VUCA world." * Bala Asirvatham, Founder and Managing Partner, FutureXeed *"Soumyasanto's book is a very important and timely publication on how to drive digital HR transformation and equip HR leaders and practitioners to prepare organization for the future." * Mihaly Nagy, Founder & CEO, The HR Congress *Table of Contents Chapter - 00: Introduction; Section - ONE: Revolution; Chapter - 01: Growing the digital economy alongside disruptions; Chapter - 02: The need for transformation and having the right mindset; Chapter - 03: The game changers - culture, data and strategy; Chapter - 04: Creating value propositions that are fit for purpose; Section - TWO: Survival; Chapter - 05: The demand for the human-centric experience; Chapter - 06: Evolving the future of work, jobs and the workforce; Chapter - 07: Ongoing augmentation, reskilling and collaboration; Section - THREE: Sustainability; Chapter - 08: Recreating the organization as a living organism; Chapter - 09: Driven by innovation and led by people; Chapter - 10: A sustainable evolution and a fairer society; Chapter - 11: Conclusion; Chapter - 12: Index

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Book SynopsisWith the rise of cloud services and the digitization of all business units, procurement managers need to understand how to buy technology services in order to generate revenue, drive innovation and retain customers. The Technology Procurement Handbook provides a structured and logical view of the digital buying process. It includes invaluable advice on how to manage digital demand, prepare sourcing strategies, analyze the cost and benefits of proposed solutions and negotiate and implement comprehensive agreements. The Technology Procurement Handbook examines the multiple streams of data that feed into the technology procurement process, such as ITIL service lifecycle data, PMI project management and cloud and software contract provisions. The book includes case studies and extensive practical advice based on the authors experience from recent procurement projects. There is also a chapter on modular contracting for the US market, explaining the use of agile contracts for IT projects.Trade Review"The Technology Procurement Handbook is a useful and practical guide in the field of technology procurement. Sergii has experience guiding inexperienced team members and upskilling mature professionals in IT procurement, which is why I would recommend this book." * Adil Al Mulla, Vice President, Etihad Aviation Group Procurement & Supply Management *"As we become firmly embedded in the Industry 4.0 era, it is good to see a book that addresses the changing needs of stakeholders as well as the refined tools required by procurement professionals to procure and engage with technology. The Technology Procurement Handbook provides practical tools for procuring IT and related services and also bridges the gap between traditional methods and the additional considerations and requirements specific to IT." * Sam Achampong, Head of CIPS MENA *"The Technology Procurement Handbook should be a part of the library not only of a procurement expert, but any executive of the business where procurement affects the enterprise efficiency. The systematic presentation supported by the extensive practical experience of the author ensures that the book becomes a valuable tool for procurement specialists." * Vladimir Kolomoets, Client Partner / Country Manager Ukraine, Pedersen & Partners *"The impact of Technology 4.0 on the procurement profession should not be underestimated. Procurement professionals face a rapidly changing global business environment and are expected to make sound and justified decisions as they procure technology and develop relationships with technological developers and suppliers, all whilst adding value and ensuring business success. The Technology Procurement Handbook captures these key challenges and offers essential practical advice on how procurement professionals can address the impact of Technology 4.0, providing an essential handbook for current and future members of the profession." * Dr. Gary Ramsden, Associate Professor, University of Lincoln *"What a read! Regardless which corporate function you call home, this is a must read if you are dealing with technology or procurement alike. It covers the past, present and future of the craft. It gives a masterful and in depth structure to everything you really need to understand in technology procurement. And it provides you with real life examples. Required reading for beginners and executives alike." * Andreas Raubach, Former VP Corporate Procurement of Air Berlin, Germany *Table of Contents Chapter - 01: Setting the scene for the next-generation technology procurement; Chapter - 02: Four pillars of technology procurement; Chapter - 03: Technology basics for procurement professionals; Chapter - 04: Relationship management in procurement; Chapter - 05: Deep dive into the procurement process; Chapter - 06: Practical advice and case studies on technology procurement; Chapter - 07: US legislation and regulation on agile deployment and contracting and performance-based management; Chapter - 08: Procurement 3.1 – Agile, lean, and value delivery today; Chapter - 09: Conclusion;

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Book SynopsisUnlock your potential with the latest neuroscientific insights and succeed as a leader in complex business environments. As understanding of neuroscience increases, it is better understood how scientific insights can be applied to develop and enhance leadership. Neuroscience for Leaders captures the most up-to-date and important findings in neuroscience and links these to the business world. This guide offers a simple framework to put these principles into practice to make better decisions, take the right actions and find faster solutions. Now in its second edition, this book presents a comprehensive approach to leading people and organizations based on academic research. The authors' 'Brain Adaptive Leadership' approach offers a step-by-step guide to enhancing the way leaders think, understanding and nurturing emotions, shaping automated brain responses and developing dynamic relationships. Examples, activities and practical suggestions are all designed to be clear and engaging. Neuroscience for Leaders is the essential guide for leaders who are ready to gain the business advantage scientifically.Trade Review"Leading a company successfully isn't easy. And since times are changing more rapidly than ever, your leadership skills need to adapt too. The Brain Adaptive Leadership model explained in this book provides the understanding and the practical methods for upgrading your leadership skills for the challenges to come." * Patrick De Pauw, CEO, Social Seeder *"A timely book by Dr. Dimitriadis and Prof. Psychogios in this transformative moment, as the world sheds its old skin. Neuroscience for Leaders is a clarion call to business leaders and to the world's growing human-centered economy movement. The book offers insightful and practical approaches and frameworks necessary for leading a sustainable and meaningful socio-economic environment." * Siamak Z. Salimpour, Founder, Alchemy of Work *"HR professionals worldwide are under pressure to upgrade their game by incorporating innovative methods and new ideas into their practices. At the same time, uncertainty and complexity being higher than ever have reinforced the belief that a strong focus on people is the only meaningful way forward for all companies, regardless of industry or location. Putting people at the very center of what you do requires a better understanding of what it means to be human, how we make decisions and what drives our behavior. Since neuroscience sheds a new light into human nature, this book is an important step towards this direction. Highly recommended." * Alexis Doukas, CEO, Optimal HR Group *"With leadership remaining an ongoing challenge, this book finally sets the record straight that intelligence matters not least because it combines cognitive, emotional and intuitive dimensions." * Elena Antonacopoulou, Professor, GNOSIS, University of Liverpool Management School (about a previous edition) *"I firmly believe that business results are the direct outcome of collective efforts, guided by a strong vision and even stronger leadership. However, until now the true nature of leadership was difficult to explain, regardless experiencing it daily. Dr Dimitriadis and Dr Psychogios have managed to untangle the mystery of effective leadership by revealing how the brain works in complex business environments. Read it, practise it and become a great leader!" * Maria Anargyrou-Nikolic, General Manager, Coca-Cola HBC Slovenia, Croatia, Bosnia and Herzegovina (about a previous edition) *"There are many books on leadership - perhaps too many! However, this book is well worth reading. The authors have done a really great job in bringing together developments in neuroscience and thinking about leadership to produce a thought provoking view of leadership. They make the complex area of neuroscience very accessible and use this to produce a really helpful framework for thinking about leadership. The authors have achieved a fine balance between the rigour of their arguments and the practical applications of the framework that they have developed. Even if you have a lot of books on leadership on your shelves you should make room for this one." * Malcolm Higgs, Professor of Organization Behaviour and HRM, Southampton Business School, University of Southampton (about a previous edition) *"Neuroscience is invading every scientific, economic and social aspect more and more. This book is the brilliant confirmation that understanding the mechanisms, processes and functions of the brain can help us solve problems, distinguish leaders from regular managers and uncover the right answers for generating growth." * Matteo Venerucci, Cognitive Psychologist and Brain Propaganda Founder (about a previous edition) *"An amazing compendium that will certainly assist managers and professionals in advancing their leadership skills. The book deals with the subject of this interdisciplinary research to resolve complex problems while facing challenging environments. The authors have included numerous examples from a practical and holistic perspective in order to illustrate how to create common ground about our adaptive leadership and how to put into action our leadership brain capabilities by applying their proposed BAL model. It is a fascinating book which will change your life." * Panayiotis H Ketikidis BSc MSc PhD, Professor, University of Sheffield International Faculty, City College and Chairman of the South East European Research Centre (about a previous edition) *"Leadership as an attitude? Yes. Read through and you will find it in your brain! This book will help you get acquainted with how neuroscience, psychology and anthropology can improve performance and develop your leadership brain. I have found the concepts discussed in the book highly beneficial." * Ghaleb A. Al-Ghoutani, Head of OD, Rawabi Holding – KSA (about a previous edition) *Table of Contents Chapter - 00: Introduction – The leadership enigma and the human brain; Section - ONE: Pillar 1 thinking brain; Chapter - 01: Powerful brain, powerful leader; Chapter - 02: Clear mind, strong direction; Chapter - 03: Higher performance, more followers; Chapter - 04: Summary of pillar 1; Section - TWO: Pillar 2 emotional brain; Chapter - 05: More emotion, better decisions; Chapter - 06: Right emotion, right action; Chapter - 07: Summary of pillar 2; Section - THREE: Pillar 3 brain automations; Chapter - 08: Gut reaction, faster solution; Chapter - 09: Summary of pillar 3; Section - FOUR: Pillar 4 relational brain; Chapter - 10: More connected, more successful; Chapter - 11: Brain communication, better persuasion; Chapter - 12: Summary of pillar 4; Chapter - 13: Concluding remarks – The future, the brain and the BAL approach

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Book SynopsisLearning and Development (L&D) programmes are too often based on fads, the latest trends or learning designers' personal preferences without critical evaluation. Evidence-Informed Learning Design allows learning professionals to move away from this type of approach by showing them how to assess and apply relevant scientific literature, learning science research and proven learning techniques to design their training in a way that will make a measurable difference to employee performance and overall business success. Packed with tips, tools and examples, Evidence-Informed Learning Design enables L&D and training professionals to save both time and money by ensuring that efforts are focused on designing learning that's proven to be effective. Covering techniques like interleaving and self-directed and self-regulated learning, as well as debunking myths and fallacies in the field, it covers how best to test, measure and reinforce learning in both online, offline and face-to-face scenarios. To ensure that employees develop the skills the business needs to succeed and that the L&D function is recognised as adding true organizational value, this book is essential reading for anyone responsible for designing learning.Trade Review"If you are interested in education, teaching, training design, assessment or performance improvement in almost any setting - buy this book. You will not be disappointed." * Richard Clark, Emeritus Professor of Educational Psychology, University of Southern California, Emeritus CEO of Atlantic Training Inc. and Expert Knowledge Solutions LLC *"A clear roadmap for finding, judging, and applying proven evidence-informed methods to transform training outcomes." * Patti Shank, PhD, instructional design expert and author, Manage Memory for Deeper Learning *"Brutally honest about the fallacies and myths that hinder practice, it is also refreshingly strong on contemporary research and recommendations. Read it and do it!" * Donald Clark - LearnTech Entrepreneur, Professor, Speaker & Blogger *"A solid foundation for making training work. A must-read for all learning professionals." * Jeroen J. G. van Merriënboer, Professor of Learning and Instruction in the School of Health Professions Education, Maastricht University, The Netherlands *"A great service to learning design and a clear guide to the necessity, barriers, and core elements of evidence-informed learning." * Clark Quinn, consultant and author of Engaging Learning, Designing mLearning, and Revolutionize Learning & Development *"Opens our eyes to the truth and complexity of effective learning design. Everyone in workplace learning should read, study, and keep this book close at hand." * Will Thalheimer, PhD, Work-Learning Research, Inc. *Table of Contents Section - ONE: What is evidence-based learning design?; Section - TWO: Learning and development design in organizations; Section - THREE: Fads and fallacies; Section - FOUR: Tools and techniques; Section - FIVE: Self directed learning

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Book SynopsisHow can a brand become one of those peerless 'Ueber-Brands' we all admire and are willing to pay a premium for? Is there a proven process? Where should we start? Brand Elevation explains the main drivers behind brands becoming peerless and priceless and how to harness these principles to develop a winning brand strategy. Written for marketers and brand managers of all levels of experience, and for both those working in start-ups and established players, it proposes a six-step, easy-to-follow program to elevate your brand. Brand Elevation explores challenges such as creating a distinct and brand-guiding mission, mediating between exclusivity and inclusion and mastering the art of seduction. Featuring case studies and expert accounts from organizations including Airbnb, Acqua di Parma, Burt's Bees, Lakrids, Starbucks, TerraCycle, and YouTube, Wolfgang Schaefer and JP Kuehlwein skilfully explain how any brand - regardless of sector and industry - can become a modern prestige brand.Trade Review"A must-read for both the managers of mass brands that used to dominate and teams at start-ups that set out to disrupt the market." * Russ Klein, CEO, The American Marketing Association *"I always believed that a brand is what makes a product worth more than the product itself. And what makes it worth a whole lot more is creating an Ueber-Brand. It takes creativity, courage and cash to make that happen - and the principles outlined in this excellent book." * Ivan Pollard, Global CMO, General Mills *"In this second book on 'Ueber-Branding', The authors provide a step-by-step approach on how to build brands that instil strong desires in customers." * Bernd Schmitt, Professor at Columbia Business School and author of "Experiential Marketing" *"A well-curated practical guide for brand builders who understand the value of values. The thought-provoking 'Dream-Do-Dare' framework will help you define and operationalize your brand purpose in a way that elevates profit as well." * Virginie Helias, Chief Sustainability Officer, Procter & Gamble *"Provides insightful guidance and inspiration not only on how to create a 'love brand', but how to maintain one." * Leonardo Chavez, Global Brand President, Kiehl’s Since 1851 *"Standing out in a burgeoning panoply of branding literature is no mean feat. Schaefer and Kuehlwein have done it again with Brand Elevation - a practitioner's road-map to curating brand desire and equity." * Deryck J van Rensburg, Dean, Pepperdine Graziadio Business School *"An astute, practical and ethical guide to branding and marketing for companies willing to self-examine the best purpose of their enterprise, and cultivate long-term relationships with their customers on the basis of shared values and identity." * Vincent Stanley, Director of Philosophy, Patagonia, co-author of "The Responsible Company: What We've Learned From Patagonia's First 40 Years" and poet *"Makes an incredibly complex marketing innovation clear to anyone: it provides the fundamentals to break down what gives a brand meaning and how to give inanimate objects animate characteristics." * Scott Galloway – Professor at NYU Stern School of Business, author of "The Four" and founder of L2Inc. and Section 4 *"Explains perfectly how much the classical approach to marketing has changed and how small new brands - Ueber brands with a real story to tell - become so relevant. A must-read for everyone who wants to understand this recent development!" * Felix Ahlers, CEO, FRoSTA AG *"A highly relevant book for every business executive and marketing student, offering in-depth analyses, a hands-on how-to program, and rich case studies all in one. A unique and outstanding reference to deliver superior brand performance." * Glyn Atwal, Associate Professor, Burgundy School of Business and co-author of "Luxury Brands in China and India" *"A must-read for any marketer wanting to elevate a brand - and that is almost everyone of us." * Erich Joachimsthaler, Founder and CEO, Vivaldi Group and author of "Brand Leadership" with David Aaker and of "Hidden in Plain Sight" *"This book follows-up on JP and Wolf's first book with step-by-step instructions on how brand builders can go about elevating their brands and taking them 'ueber' - above and beyond the crowd of competitors." * Frédéric Fekkai, Executive Chairman and Founder, Frederic Fekkai & Co and Bastide *Table of Contents Section - ONE: RECAP – THE PRINCIPLES OF UEBER-BRANDINGTM; Section - 01: Principle 1 - Mission incomparable – Having a distinct, brand-guiding Mission; Section - 02: Principle 2 - Longing vs belonging – Balancing exclusivity and inclusion; Section - 03: Principle 3 - Un-selling – Mastering the art of seduction; Section - 04: Principle 4 - From Myth to meaning – Giving the brand soul; Section - 05: Principle 5 - Behold the product! Making your product manifest the Myth; Section - 06: Principle 6 - Living the dream – Letting the brand radiate from the inside out; Section - 07: Principle 7 - Growth without end – Balancing scaling and brand building; Section - TWO: HOW TO – SIX STEPS TO ELEVATE YOUR BRAND; Section - 08: Step 1 - Set Your Mission; Section - 09: Step 2 - Write Your Myth; Section - 10: Step 3 - Realize Your Dream; Section - 11: Step 4 - Live Your Dream; Section - 12: Step 5 - Find Your Ueber-Target; Section - 13: Step 6 - Ignite All Targets; Section - 14: Summing up – The Ueber-Branding Model; Section - THREE: LESSONS – UEBER-BRANDING IN ACTION; Section - 15: Case 1 - TerraCycle – From Mission to Myth to movement, or – How to ‘eliminate the idea of waste’; Section - 16: Case 2 - Acqua di Parma – The power of a mythical core, or – How to build your business and your equity simultaneously; Section - 17: Case 3 - Burt’s Bees – Growing an Ueber-Brand ground up, or – How purpose and profit can live in harmony; Section - 18: Case 4 - Starbucks – The renaissance plan, or – How to leap ahead by going back to quality and service; Section - 19: Case 5 - Airbnb – The importance of culture, or – How Airbnb found, launched and lives its purpose; Section - 20: Case 6 - Lakrids – Growth without end, or – How to scale a dream; Section - 21: Case 7 - YouTube – Platform or brand of the future, or – How to be one when you are many; Section - EPILOGUE: Crises – Times of Ueber-Opportunities; Section - 22: References and further reading; Section - 23: Index

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Book SynopsisApproach the future as a conversation, not a declaration. How can you be prepared for what's next when emerging trends constantly threaten to turn your strategic plan on its head? The world of business is experiencing a state of hyperchange influenced by global movements, disruptive technologies, political uprisings and new consumer expectations. If your world is turned upside down, will you know how to pivot and thrive, or will you be roadkill in the 'adapt or die' business race? Futuring is the art of anticipating and testing the trade-offs of different futures by making sense of key trends, signals and emerging patterns. How to Future is the only book that will teach you how to become a strategy wayfinder, allowing you to evaluate, plan and prepare for better futures for you and your business. How to Future is a guidebook to futuring and arms you with tools, strategies and practices that illuminate new strategic pathways. Renowned futurists Scott Smith and Madeline Ashby teach you how to manage the daily flood of information and signals, and discern emergent patterns that have a direct impact on the direction of your business. How to Future isn't about the "one future" you expect. Instead, this book equips you with valuable tools and concepts, builds a future-focused mindset and enables you to envision, stress-test and prototype adaptable, informed and agile strategic visioning. These tools will empower you, your team and your organization to anticipate whatever futures emerge.Trade Review"Just like great science fiction, 'futuring' isn't about trying to predict the future; it's about stimulating creative thinking about a range of possible futures. In How to Future, two of the best strategic foresight professionals in the business share all of their secrets, explaining how you can use the same tools they use to help their clients systematically think about and prepare for what's coming next--whatever it might be. It's a toolbox for taking control of your own future." * Kevin Bankston, AI Policy Director at Facebook and Fellow at Arizona State University's Center for Science and the Imagination *"The Future is no longer uncertain once you have read How to Future. The book does a brilliant job of providing the reader with the confidence and know-how to embrace uncertainty and work purposefully towards the future with ease. Using models of possibility and clear framework tools, anyone can learn to understand, predict, and shape the future, which is particularly refreshing considering the fact that futuring can often feel like an intimidating task." * Julie Doleman, Managing Director, Global Expansion at Experian Consumer Services *"The future is rarely singular, and even more rarely stable. And there are few voices I would rather have in my head, to keep me company into all those futures than Scott Smith and Madeline Ashby. Drawing on more than two decades of expertise and experience, this book is an exemplary way-finding tool, full of helpful instructions and sign-posts that will be unfailing useful no matter where you find yourself. And the book is also an incantation: summon the future, they write, but do it with intentionality, a sense of purpose, and a strong moral compass!" * Distinguished Professor Genevieve Bell, Director of the 3A Institute, Australian National University and Senior Fellow, Intel Corporation *"Smith and Ashby have done our increasingly uncertain world a service with How to Future by sharing the crown jewels of the futurists' trade. This book is filled with plain-spoken but extremely sophisticated guidance on how to understand-and prepare for-what's over the horizon." * August Cole, co-author of Burn In: A Novel of the Real Robotic Revolution and Ghost Fleet: A Novel of the Next World War *"Reading How to Future in mid-2020, reinforced in my mind how important it is to broaden the scope of who gets to 'future.' There has never been a better time to learn how to imagine new possibilities and incorporate more diversity of experiences and points of view into the process. If you want to engage communities and make new, different, and more resilient futures happen, Smith and Ashby's book provides both a manual and a call for doing so." * Matt Jones, Principal Designer, Google AI *"In a world that needs proper, grown-up futures thinking more than ever, How To Future is simply brilliant - it's the tonic (and the gin!) we've been waiting for. A true manual to futuring, it is both accessible and wise, written by two of the leading thinkers in the field with their characteristic wry pragmatism. With hope and without hype, the book shows us how to better think about, prepare for, and deal with the many strange things the future yet has to offer." * Professor Alf Rehn, Author "Innovation for the Fatigued" *"When the going gets weird, the weird turn pro. The old pros at Changeist have written the definitive guide to thinking around corners, out of quarantine, and through the uncertainty ahead. How to Future contains all the accrued foresight you need to begin practicing futures as a team or organization, and persuasively argues that your "return on vision" will trump straight-line projections every time." * Greg Lindsay, Director of Applied Research, NewCities Foundation *Table of Contents Chapter - 00: Introduction; Chapter - 01: Different futuring for different needs; Chapter - 02: Getting started – scoping; Chapter - 03: Sensing and scanning – finding signals of the future now; Chapter - 04: Sense-making and mapping – turning data and insights into patterns and themes; Chapter - 05: Scenario development – combining patterns and themes to tell strategic stories; Chapter - 06: Storytelling and prototyping – creating ways for others to engage with your future stories; Chapter - 07: Assessing effectiveness – tools for monitoring and measuring fitness of approach; Chapter - 08: What to do next? Building a futuring culture; Chapter - 09: Conclusion

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Book SynopsisWINNER: Independent Press Awards 2021 - Business: Motivational DISTINGUISHED FAVORITE: NYC Big Book Award 2021 - Leadership Leadership presence doesn't come with a title or promotion - good leaders develop presence over time. Leadership presence is how you show up and contribute to meetings, and whether or not you can project confidence and poise under pressure - do you already have a presence? Leadership presence is that elusive "we know it when we see it" quality. You may have a leadership title or tremendous leadership potential, but that alone does not give you presence. Being perceived as a leader when interacting with customers, peers or executives is the essence of leadership presence. Your leadership presence is evaluated by others based on how you show up and contribute in meetings, how well you project confidence and keep poise under pressure and whether you can engage others in ways that are authentic, empathetic and motivational. Stand Out walks you through achieving this presence so you get that next promotion and give your career that extra boost. Stand Out explains that the goal of leadership presence is to align other people's impression of you with your best authentic self. Body language expert and executive coach Carol Kinsey Goman teaches the five essential skills needed: composure, connection, confidence, credibility and charisma. She also explains how leadership presence is different for women, how nonverbal communication builds or destroys presence and why self-promotion is essential. This book shows aspiring and experienced leaders alike how to more positively influence the impression they make on others.Trade Review"Almost every new undertaking (moving to a different assignment, getting promoted to a higher level of leadership) creates anxiety and self-doubt. The key is to develop leadership presence, so that you can step up and project a level of confidence that will calm the butterflies in your stomach and show the outside world that you are ready and able. Current and aspiring leaders can learn a lot from this book!" * Robert L. Dilenschneider, Founder and Chief Executive Officer, The Dilenschneider Group *"Carol shows you how to be authentic and to look authentic at the same time! Both are critical for effective leadership." * Marshall Goldsmith, #1 New York Times bestselling author of Triggers, MOJO and What Got You Here Won't Get You There *"Leadership presence is the essential ingredient to be seen as the successful leader you are. Without it, your accomplishments can be overlooked. With it, you stand out!" * Cindy Lu, Founder, CHRO Partners, HR Peer Advisory Groups *"The groundwater of customer loyalty is trust, expressed as authenticity. It is also the feature that makes leaders trusted. Carol's profound book reveals ways leaders can source and express this powerful feature they already possess." * Chip R. Bell, bestselling author of Inside Your Customer’s Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions *"Helping people to authentically display leadership presence. I love what Carol does!" * Michael Massari, Chief Sales Officer, Caesars Entertainment *"Internalize the clear-headed wisdom and proven expertise provided by Carol Kinsey Goman in her best book yet and move forward with enhanced self-awareness. If you want to take your career to the next level and higher, get this book!" * Leslie J. Saleson, Founder and CEO, Hi Rise Network *"This book reinforces many of the key tenets I have learned about the importance of leadership presence from one of the world's premier leadership institutes, the U.S. Army. The six Cs: Credibility, Confidence, Composure, Connection, Charisma, and Cross-cultural leadership will assist everyone in enhancing their leadership presence, self-awareness, and overall effectiveness." * Josh Woody, Captain, U.S. Army *"Carol is an expert on the impact of body language on leadership presence. This is a must-read!" * Cheryl Berrington, Principal, Berrington Group *"With her keen eye for detail and a knack for taking complex non-verbal research findings and translating them into actionable skills, Carol Kinsey Goman stands out in communicating how to create and maintain authentic leadership presence in the workplace. Goman authoritatively, yet engagingly, informs the reader how to project presence across multiple contexts and situations." * Patrick A. Stewart, PhD, Associate Professor of Political Science, University of Arkansas, Fayetteville, and author of Debatable Humor: Laughing Matters on the 2008 Presidential Primary Campaign *"The time for women leadership has come. Women have made impressive gains in politics and the business world, making their voices heard and breaking the glass ceiling of organizations and boardrooms. Carol is an expert on the impact of body language on leadership presence. Stand Out should be on the reading list for every woman leader." * Barbara Dietrich, CEO, Diplomatic World (Belgium) *"Carol is always one of the most talked about speakers at our London events. The authenticity and clarity with which she discusses body language and leadership presence inspires and keeps the audience's attention. You'll find this book is likewise both attention-grabbing and inspiring." * Afi Ofori, Managing Director, Zars Media (UK) *"Confident, credible and empathetic. Three words existing and aspiring leaders need to heed to stand out. Yet again, Carol's lucid insights illustrate the true power of presence." * Rob Briggs, Director, Graystone Communications, and author of ‘Organizational Trust’ in the IABC Global Handbook (UK) *"To be the most influential, women need to build on the unique talents and strengths we bring to our organizations. That takes leadership presence-and this valuable book gives insights into how others perceive us, and how to project our best authentic selves." * Yanina Dubeykovskaya, Founder, Women Influence Community (Russia) *"Carol consistently wows our audiences with her rare insights about what it takes to be a confident and authentic leader, and how to use those traits to inspire others. This book is filled with her insights." * Christina Corrigan, Deputy Executive Director, Communications/Programs, Texas Municipal League *"Never has there been a greater need to stand out above the din and disruptions thrown at us all. In Stand Out, Carol shows you exactly how to lead others when their attention is short, their hearts crave connection, and their passions are seeking you-the leader they need during these chaotic times." * Bill Jensen, bestselling author of Disrupt! and Future Strong *"Carol knows better what is needed in leadership. It's not just about being eloquent, it's about knowing how to act. In other words, you need to know what the other person is looking for. When it comes to projecting leadership, you'll get a lot out of this book." * Kaz Amemiya, President, Crossmedia Communications, Inc. (Japan) *"Carol shows you the importance and impact of presence to be an inspiring and authentic leader." * Michael Rudnick, CEO, Velaku Software *"With a deep experience in leading global fashion and beauty businesses, I am often asked: How did you get to the top? How did you succeed in a mostly male-dominated corporate environment? How did you build a network? While there are no cookie-cutter answers, Carol provides a practical, accessible, real-life guide to unleashing your full potential as a leader" * Laure de Metz, General Manager, BITE Beauty *"Carol is right-a title alone doesn't give you presence. I've watched celebrities and successful executives project their own special brand of charisma to land them roles and sell ideas. In the end, your presence is the most valuable resource you have." * Garrett DeLorm, Executive Producer, Camp+King *"A title is what someone gives you as a result of your expertise and hard work. But leadership is more than a title; it's an attitude, a presence. In order to become highly effective and memorable, you have to cultivate traits that align with who you are and the image you want to portray. Carol's book offers actionable steps that ensure you stand out and leave a lasting impression. Pick up the book, put those steps to practice, and become the leader that others want to follow." * Jeffrey Hayzlett, primetime TV and podcast host, speaker, author, and part-time cowboy *"Careers don't flourish on smarts alone. While expertise counts big time, so does your ability to deliver your ideas in a way that captures your audience, whether that is just one person or a room full of people. Carol really drives this home. Wish I had this book much earlier in my own career." * Dr. Beverly Kaye, Author, Speaker, Consultant and Co-Author of Help Them Grow or Watch Them Go *"An indispensable read. Carol is a master at turning managers into leaders through the way they talk, walk and behave." * Marc Wright, Founder, simplycommunicate (UK) *Table of Contents Chapter - 00: Introduction; Chapter - 01: Leadership Presence; Chapter - 02: Credibility; Chapter - 03: Confidence; Chapter - 04: Composure; Chapter - 05: Connection; Chapter - 06: Charisma; Chapter - 07: Body Language for Leadership Presence; Chapter - 08: Self-Promotion; Chapter - 09: Leadership Presence for Women; Chapter - 10: Cross-Cultural Leadership Presence; Chapter - 11: Conclusion - Leading in Times of Uncertainty and Change

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Book SynopsisCATEGORY SILVER WINNER: Axiom Awards 2021 - Human Resources/Employee Training Category Despite global economic conditions, companies are always looking to attract and retain the best talent. Unfortunately, almost 30% of US job seekers leave a new job within the first 30 days. Why? Many new recruiters rely too heavily on high-tech tools to attract candidates and may not have learned the fundamental relationship-building skills that help recruiters ensure that clients and candidates are a good match. High-Tech High-Touch Recruiting provides recruiters with an end-to-end process for recruiting the highest caliber talent who, after they are hired, will become engaged employees. While emphasizing the overall importance of building "high-touch" relationship-building skills, the book outlines how these can be blended successfully with "high-tech" tools such as AI-powered software applications to identify a large pool of qualified job candidates. Once you've identified candidates, the author cautions against the sole use of text and email communication and suggests that recruiters conduct a general interview in order to better ascertain whether a candidate is the best fit for the role. High-Tech High-Touch Recruiting comes with online resources including sample offer letters, recruiting scripts, job requisitions, interview scorecard, a listing of characteristics of best hires and guidelines for a 9-step telephone interview process.Trade Review"A must-have for everyone in the recruiting profession." * Trinette R. Cunnigham, CPC, CTS, President, National Association for Personnel Services (NAPS) *"As an accomplished staffing and recruiting professional, Barb's knowledge and expertise serves as a trusted resource for those in our industry, as well as those looking for their next professional opportunity. Not only is Barb an engaging communicator and trainer, she's also an excellent speaker and writer. Through the delivery of straight-forward and targeted information, Barb is able to connect with her audience, in person and in the written word, to create connections and inspire a new way of thinking around the importance of the candidate driven experience." * William H. (Bill) Stoller, CEO and Chairman of the Board, Express Employment International *"Barb is the rare individual who can cover strategy and immediate tactics to ensure success in a single book. It doesn't matter if you are an experienced recruiter or just starting on the journey with recruiting as a career, I have not encountered a more engaging person than Barb Bruno. She instantly connects with her audience and provides immediate value, not just theory to help you achieve success!" * Randy Marmon, CEO, Lucas Group *"In this book, Barb Bruno unravels the ways in which ever-changing technological advances affect communication (and consequently recruiting and talent acquisition) and how to utilize tech, in conjunction with the human touch, to enhance the candidate experience. The tools and techniques Bruno outlines are particularly engaging, as they draw on her vast experience within the industry. Featuring immersive and actionable subject-matter, and comprehensive online resources, this book is a significant contribution to the Recruiting Profession." * Tammi Heaton, Chief Operating Officer, PrideStaff *"Barb is an outstanding trainer, speaker ... and most importantly listener. Her experience as an adviser to scores of recruiters has been distilled in this comprehensive look at sound competitive strategies. This should be a go-to for recruiters looking to hone their skills for success." * Ron Herzon, CEO, Fortune Franchise Corporation *"We have benefited from Barbara's insights over the past few years, and now everyone else has the same opportunity to learn from her. The insights she provides is the differentiation from being a recruiter to a "workforce workplace expert." This is a must-read for anyone working in the recruiting or staffing profession. This should be utilized as a reference guide and not a one-time read with all the golden nuggets of information Barbara has provided, as our profession embraces the need for a high-tech but also high-touch approach." * Pat Patel, CEO, Intelliswift Software, Inc. *"For the past 18 years, I've been a student of Barb Bruno's philosophies, training and education. Barb continues to raise the bar with her newest book and I encourage any recruiting professional who is wanting to amplify their career to take the time and read her latest achievement." * Robert Krzak, President, Gecko Hospitality *"We have had the distinct pleasure of knowing and working with Barb for several years. Her contributions to our company, bolstered by her vast experience, have been immeasurable! This book is a gold mine and veritable roadmap on how to succeed on every level in staffing. Whether you are an owner, a manager, account manager or recruiter, this book will give you the shortcut to the greatest staffing techniques known to the industry. This book will be required reading for all of our employees going forward!" * Eric F. Brady, CEO & Richard J. Mainz, CFO, Mainz Brady Group *"A comprehensive thorough primer that offers a firm foundation for a newbie and a superlative review for a pro. If recruiting is something you feel you might excel at or if you have already experienced the passion of one of the most fulfilling professions, this is required reading. This book is one of a kind, written by the leading trainer to the staffing and recruiting professions." * Kenneth J. Bohan, President/CEO, The Liberty Group *"Barb is always on point, direct and provides relevant content. Anyone reading this book will obtain information they can immediately put into action to improve their success in the recruiting profession. This book proves the relevance of a high-tech high-touch approach while continuing to improve the candidate experience. I love Barb's "Say it like it is" style and would highly recommend this book" * Jeri Meyers, EVP of Sales, QPS Employment Group *"Barbara proves with great alacrity and insight how technological advance, when paralleled with the art of communication through high-touch resource, is crucial to all business' growth and ongoing success." * Johanne Berry, CPC, C.M. Presidente, Strategie et Rayonnement d’affaire, Gestion Johanne Berry, Inc. *"Barbara Bruno shares her insights, lessons learned and actionable techniques honed over decades as the leading authority and trainer in recruiting. Delivered in her signature authentic, direct and empathic style, this is an essential resource that belongs on the bookshelf of anyone who wants to up their game in recruiting." * Mark Roberts, CEO, TechServe Alliance *"A great foundation for any new recruiter and a fabulous refresher with many surprising new ideas for the seasoned professional." * Dave Nerz, President, NPAworldwide Recruitment Network *"Barbara Bruno's passion for helping others succeed shines as she shares her years of practical experience in this must-read, step-by-step guide for anyone who wants to succeed in recruiting the best talent." * Mark Demaree, President and CEO, Top Echelon Software *Table of Contents Chapter - 00: Introduction; Chapter - 01: Start with updating the hiring process; Chapter - 02: Identify the best talent and communicate effectively; Chapter - 03: Interview to hire the best talent; Chapter - 04: Clarify timing with hiring authorities and candidates; Chapter - 05: Extend offers that will be accepted; Chapter - 06: Employ techniques to eliminate surprises; Chapter - 07: Nurture candidates pre- and post-hire and obtain referrals; Chapter - 08: Create a balanced approach to recruiting; Chapter - 09: Selling your services as a third-party recruiter; Chapter - 10: Conclusion

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Book SynopsisSHORTLISTED: CMI Management Book of the Year 2017 - Commuter's Read Category (previous edition) The Trusted Executive helps leaders deliver outstanding results, create inspiring relationships and provide a positive contribution through the power of trustworthy leadership. In the shifting world of business, affected by trends involving robotics, AI, data privacy, the #metoo movement, climate crisis, employment rights and income inequality, trust and truthfulness have become the agenda. But how can business leaders and executives build trust in an untrusting world? The Trusted Executive, gives leaders the tools to build trust by focusing on ability, integrity and benevolence. Providing a range of tools, exercises, examples and case studies, the fully updated edition will help readers: - Understand the primary role of trust as a leadership skill - Build trust around themselves as a leader, and develop role modelling behaviours - Lead transformation change within their own organization - Develop strategies to deal with unwanted violations of trust within their businessTrade Review"This inspiring book sets out a leader's individual responsibility for driving the actions that create organizational trust. The measures John Blakey recommends are highly practical and well within the capability of all business leaders who are determined to leave a positive legacy." * Jane Frost CBE, CEO, Market Research Society *"What this bold and thought-provoking book shows is that there is an urgent need to re-build trust through developing leaders that don't just 'talk the talk', but who also 'walk the talk." * Paul Kehoe, former CEO, Birmingham Airport *"I've read many books on organizational trust and John's is one of the best - a welcome addition and a must-read." * Barbara Brooks Kimmel, CEO and Co-founder, Trust Across America *Table of Contents Chapter - 00: Introduction - ‘You’re too nice, Blakey’; Section - ONE: Trust lost and trust regained; Chapter - 01: A broken model - The blue pill vs the red pill; Chapter - 02: The three pillars that inspire trust; Section - TWO: The nine habits that inspire results, relationships and reputation; Chapter - 03: Pillar 1 - Habits of ability; Chapter - 04: Pillar 2 - Habits of integrity; Chapter - 05: Pillar 3 - Habits of benevolence; Chapter - 06: Cracks in the pillars - What to do when things go wrong; Section - THREE: Building a high-trust culture; Chapter - 07: Working with the Nine Habits of Trust; Chapter - 08: Conclusion - ‘Well done, Blakey’

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Book SynopsisWINNER: Business Book Awards 2021 - Personal Development & Wellbeing Do you feel trapped in a toxic work culture? Or stuck in a job you're great at... but that you don't actually like? Why do good people stay in bad jobs for so long? The Success Trap answers all these questions - and shows you what to do about it. An estimated 80% of individuals in the western workforce want to change job - if you're one of them, then this book will enable you to understand why, help you reconnect with what's really important to you, and provide practical tips and tools to empower you to take control of your own career. Written by specialist coach and consultant Dr Amina Aitsi-Selmi, this book builds on her years of experience as a physician, in healthcare policy, and coaching and consulting with hundreds of individuals and organizations. Combining her personal expertise with scientific research - including Google's Project Aristotle and the Global Happiness Council's Workplace Wellbeing report - it provides insights and useful takeaways you can use in your own work life. Don't stay stuck in a job you hate - let this book help you escape The Success Trap.Trade Review"Even for those not blessed with a grounding dose of self-doubt, the career success that seems for a while only to breed success can suddenly also bring burnout, a loss of the creative urge or a reluctance to strike out in new directions. By helping you through this high-achiever paradox, Amina Aitsi-Selmi can show you how to rekindle that sense of true purpose that gets the best out of you and all those who work around you." * Edwina Moreton OBE, former Diplomatic Editor, The Economist *"As a society and as individuals we should want more from our working lives. Amina Aitsi-Selmi's insights, gathered from many years of coaching, help us understand why we accept less than we should and how we might go about making our work an integral part of living the best life we can." * Matthew Taylor, Chief Executive, The RSA *"The Success Trap is a superb guide on how to overcome fear and embrace the entrepreneurial spirit within all of us. The principles in this book enable you to navigate career choices, discover passions and make the impossible possible. Learn to overcome the self-doubt plaguing your mind and listen to the maddening little voice in your head that says, 'What's really stopping me? Why wait for others to capitalize on my idea?' Only then can you begin your first steps towards making your dreams come true." * Michael Zhou, CEO, Living Sky Technologies, and Co-founder, Alibaba *"Thanks to the fear of change, it can be agonizing for high achievers to move on from 'good' jobs that no longer feel fulfilling: it means choosing uncertainty and growth over the illusion of safety. But it's the path to a life of greater meaning and joy - and in this wise and generous book, Amina Aitsi-Selmi provides all the encouragement and practical guidance required for making the shift." * Oliver Burkeman, writer at The Guardian, and author, The Antidote: Happiness for people who can't stand positive thinking *"Long-term achievement means finding long-term behaviours that will deliver success. Amina Aitsi-Selmi's considered thoughts start with science to embrace her extensive coaching experience. If you want to change your life, you need to change yourself, and this book will show you how." * Professor Michael Mainelli, Alderman and Sheriff of the City of London *"I believe this book provides an opportunity to reflect on how we can all engage to work together to provide a better future in a volatile, uncertain and complex time." * Professor Virginia Murray FRCP, FRCPath, FFPH, FFOM, Head of Global Disaster Risk Reduction, Public Health England *"Success and happiness are not the same thing. Yet despite this, many people stay in superficially successful but deeply unfulfilling jobs that they don't like. Aitsi-Selmi addresses this paradox, writing with compassion and insight into the modern world of work. Everyone who has ever worried about whether they are happy at work will find something valuable in this book, which provides an eminently practical approach to escaping the Success Trap and living a happier and more fulfilled life." * Professor Geraint Rees FMedSci, UCL Pro-Vice-Provost (AI), and Dean, UCL Faculty of Life Sciences *"In a time of high uncertainty, we have to rethink how we approach our life and our careers. The Success Trap provides valuable insights into how we can all make smart and aligned career (and life) choices in a fast-changing world." * Dr Christian Busch, author, The Serendipity Mindset, and Director, CGA Global Economy Program, New York University *"This is a timely and much needed book, especially now that the old world of work is being recalibrated and new ways of working are emerging. Toxic workplaces will not be able to survive and many people will want to break free to work at humane workplaces or work for themselves. I warmly welcome this book." * Professor Vlatka Hlupic, author, The Management Shift and Humane Capital *"Amina Aitsi-Selmi has written a timely, deep and practical book. The illusion of stability and predictability is disappearing fast. We will all make many career choices in our lives. She explains how to make those choices by uncovering your individual answers to four fundamental questions: who are you, what do you value, what do you want and what do you love? Answering these questions, and breaking habits of thought and behaviour, creates freedom and awareness. You travel beyond fear of change or goal addiction to work that is fulfilling and meaningful, and Amina is your wise guide." * Dr Stephen Burt, Leadership Coach, and author, The Art of Listening in Coaching and Mentoring *Table of Contents Section - 00: Introduction; Section - ONE: THE SUCCESS Trap - why people stay in jobs they don’t like; Section - 01: The challenge of work in the 21st century; Section - 02: The makings of a career crisis; Section - 03: The High Achiever Paradox, imposter syndrome and other work identity traps; Section - TWO: BREAKING FREE from the Success Trap; Section - 04: Goal-driven versus creative flow; Section - 05: Slow down to speed up; Section - 06: Unlearn your limiting beliefs; Section - THREE: THRIVING OUTSIDE the trap; Section - 07: Practical freedom – tools to reconnect, respond and receive; Section - 08: Turning uncertainty into opportunity; Section - 09: From the employee-expert mindset to the entrepreneur-leader mindset; Section - 10: Work cultures that liberate; Section - 11: Conclusion – ‘It always appears impossible until it’s done’; Section - 12: Bibliography; Section - 13: Index

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Book SynopsisLONGLISTED: CMI Management Book of the Year 2021 The business world is currently experiencing fundamental disruption, in part driven by the technology enabled Fourth Industrial Revolution. Corporate value is created and lost in breathtakingly short periods, and the rise of 'unicorns' against the demise of once-venerated organizations has shown that how firms compete has changed. Management and Leadership in the 4th Industrial Revolution presents a framework for managing and winning in the new accelerated world of business, focusing on the key capabilities organizations now need to achieve competitively superior performance. Building on the 'dynamic capabilities' approach already familiar to strategists and based around his own research, Stephen Wyatt shows how executives can assess the dynamic capacity of their organization - a leading indicator of future performance in comparison to their industry peers. Written in an accessible style with best practice examples from companies and quotes from executives to support each insight, this book includes a self-assessment questionnaire to measure the dynamic capacity of your organization and advice on how to strengthen areas of relative weakness. Management and Leadership in the 4th Industrial Revolution offers timely insights on driving innovation and emphasizes the importance of long-term strategy, change management and new models of dynamic leadership.Trade Review"The 4th Industrial Revolution is disrupting businesses and beliefs all the way to the very concept of risk and performance. Professor Steve Wyatt demonstrates with extensive insight why and how leadership, above and beyond technology, is going to be the most important asset to compete dynamically and drive enduring growth. A thought-provoking and actionable read for anyone in the business. Dip in and out, there are treasures and actionable insights throughout the book." * Alessandro Bogliolo, Chief Executive Officer, Tiffany & Co. *"Steve Wyatt's development of a new form of competitive advantage (for the 4th Industrial Revolution) addresses an age-old strategy issue. How can the firm most effectively compete in the present - while at the same time investing in resources and capabilities to catch the next wave of competitive advantage? It is foundational thinking - along with a practical set of easy-to-use tools - that will help shape the evolution of the field of strategy." * Professor Bernie Jaworski, Dean and Peter F Drucker Chair of Management, Peter F Drucker School of Management, University of Southern California *"This is a brilliant piece of work by Steve Wyatt, skillfully balancing the strategic agility with purpose-led leadership as critical enablers to compete and win sustainably in the 4th Industrial Revolution. Steve's deep insights from emerging markets, supported by research and reflections, paint a compelling picture for change in the leadership narrative. Humanity in leadership or human-centred workforce management, which Steve has called out as one of the key elements of leadership in 4IR, will be the single biggest differentiator between success and failure of leaders. Having known Steve for a while and seen his work, there was no one better placed than him to create this masterpiece." * Atul Khosla, Senior Vice President and Global Head of Talent, Learning and Organization Effectiveness, Mondelez International *"Management and Leadership in the 4th Industrial Revolution is a critical read given the current global environment and the changing expectations and responsibilities of corporations. The 4th Industrial Revolution and the shift toward purpose-driven business strategy is already having a profound impact on the global economy, businesses and people. It's imperative that leaders today adopt a more human-centred and multi-stakeholder approach to grow responsibly and better serve everyone. Steve details how values-based strategy and business growth are not at odds with one another, but required for sustainable, purpose-led growth. This book is a must read for leaders looking to drive impactful growth in this new landscape." * Jonathan Auerbach, Executive Vice President and Chief Strategy, Growth and Data Officer, PayPal *"Steve masterfully brings together his private sector and academic careers to codify and enunciate what many managers in various industries have been dealing with as a result of the massive changes taking place as part of the 4th Industrial Revolution. The ideas and thoughts outlined in this book force a re-evaluation of strategy and management from a completely fresh perspective and spurs the re-thinking of fundamental principles that many of us took for granted in leadership, talent management, and technological innovation. Reflections upon the principles that Steve brings forth will help equip all leaders to embrace disruption as opportunity rather than challenge - driving sustainable growth and innovation." * Luke Kang, Executive Vice President, Managing Director, North Asia, The Walt Disney Company *"A thought provoking and game changing book that perfectly captures the challenges and new realities of the 4IR! Steve is proposing genuine and pragmatic solutions anchored in real business transformation experiences from the most successful corporations on the planet. A must read for anyone looking to accelerate growth, transform continuously and stay ahead!" * Julien Hemard, Chief Transformation Officer, Group Sales, Pernod Ricard *"Fresh thinking from an experienced strategist who has also 'rolled up his sleeves'. Steve Wyatt's analysis and insight into leadership and management for the VUCA world shaped by the 4th Industrial Revolution should be mandated reading for those who lead businesses and those who advise and support them. 'More of the same' is not enough to survive, let alone thrive; with a clear focus on the organization and people therein this book will help shape your strategy, thinking and approach to the world at work - a handbook for success. A consultant and academic, Steve writes with an engaging, entertaining and educational style - you'll want to keep reading, and you'll want to apply what you read!" * Mark Hewett, Vice President, Capgemini Invent *"Prof. Steve Wyatt has a gem in writing. I highly appreciate the valuable insights and examples he provided in this book - first-hand from his work with prominent organizations around the world, particularly in Asia. In a fast-changing world with increasing complexities, being resilient and fast adapting is critical for business sustainability. Understanding Dynamic Capacity and how to harness it in one's organization will be critical in building the leadership and organization capabilities required for business sustainability and ongoing success. A great read with fresh perspectives." * Bryan Loo, Vice President/General Manager, Asia Pacific, Envista *"Only a consultant with tons of experience fixing companies across the globe could possibly provide these insights. Only a Professor with years of teaching experience could communicate these insights in a meaningful and easy way. Prof. Steve Wyatt is both, and in his book Management & Leadership in the 4th Industrial Revolution he helps leaders decrease uncertainty through sensing. He helps leaders facing ambiguity to seize and replicate opportunities. He helps leaders in complex environments simplify choices by reconfiguring options. This is a playbook for every business leader wanting to navigate and lead their organization through the 4th Industrial Revolution and beyond." * Hitendra Patel, Founder and CEO of IXL Center, Innovation Thought Leader, New Ventures Investor, President, Global Innovation Management Institute *"People often say, "Talent will trump strategy" - but why not have both! With Steve's unique background of both strategy consulting and human capital advisory he can really bring the best of both worlds together. As the world continues to transform at pace, it's increasingly clear that understanding how talent drives strategy is a critical component to success. Steve's experience and insight are therefore most timely and most valuable." * David Hui, Regional Managing Partner (Industrial), APAC & Middle East, CEO & Board Practice, Heidrick & Struggles *Table of Contents Section - ONE: Introduction; Chapter - 01: Competing for tomorrow, today; Section - TWO: Build dynamic capacity - Thrive in 4IR; Chapter - 02: Sense & Make Sense; Chapter - 03: Seize & Replicate; Chapter - 04: Reposition & Reconfigure; Section - THREE: Drive audacious growth - Be purpose-led; Chapter - 05: Purpose-led, forward-leaning; Chapter - 06: Ambidextrous - ‘Both AND’ mindset; Chapter - 07: Continuous evolution; Section - FOUR: Win the 4IR talent race; Chapter - 08: The race to develop 4IR talent; Chapter - 09: Deploy talent with fluid teaming; Chapter - 10: Human-centred workforce management - Duty of care; Section - FIVE: Dynamic advantage; Chapter - 11: Superior performance in 4IR; Section - SIX: Summary; Chapter - 12: Boosters and key themes

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Book SynopsisSHORTLISTED: Business Book Awards 2022 - Leadership Find out what makes great leaders tick, learn what it takes to be credible and read about the things that they'd do differently if they had to do it all again. The Nine Types of Leader introduces some obvious and some not so obvious types of leader through stories, anecdotes and insight garnered from hundreds of encounters with world-class leaders. Featuring interviews with industry titans including Jean-Francois Decaux of JC Decaux, Michael Rapino of Live Nation, Zhang Ruimin of Haier, Gavin Patterson of Salesforce and Isabelle Kocher of Engie, it explores how the leaders of tomorrow will improve their game by borrowing from the very best of the nine types of leader that exist today. Renowned journalist, James Ashton assesses the strengths and weaknesses of each leadership type, highlighting where and when they are best deployed, whilst helping you identify who you are and how you can improve performance. As the world seeks to recover from drastic disruption and uncertainty and the most acute test of leadership in living memory, it projects how future leaders can learn from what has gone before.Trade Review"This is a very well researched and uniquely observed encyclopaedia of leaders and leadership. A must-read for all current and aspiring leaders." * Dame Cilla Snowball, Wellcome Trust Governor, GREAT Private Sector Council Chair and former Group CEO and Group Chairman of AMV BBDO *"Every successful business is the result of successful leadership. However, there are wildly different types of leaders, with different strategies. Different markets, organizational cultures and industries require different leadership. And your own abilities and style determine your own leadership. James Ashton has produced a fresh, thoughtful, modern look at business leadership that will provide key insight to leaderships everywhere." * Reid Hoffman, LinkedIn Co-founder, author of Blitzscaling and host of Masters of Scale podcast *"I've always said life is 50 per cent luck and 50 per cent what you do with it. James Ashton's The Nine Types of Leader captures the luck and actions of CEOs around the world, and then turns it into an opportunity for you to look at what you've been given and use it to shape the leader you will become." * Ajay Banga, Mastercard Executive Chairman *"From interviews with a who's who of global business glitterati, James Ashton's new breakdown of nine types of leader is purposeful, authentic and delivered with his trademark readability." * Stevie Spring, Chairman of the British Council and the mental health charity Mind *"James Ashton has managed to produce a book about leadership that stands out in a busy field and cuts through management waffle. Pin-sharp analysis of the different types of leader, insightful commentary about the many leadership personalities he has interviewed over the years and vivid storytelling. As you read, you can't help but think about the type of leader you are yourself (and secretly hope it's the Human one). A great read - thoroughly enjoyed it." * Rita Clifton, CBE, portfolio chair, non-executive director and author of Love Your Imposter *"Business leaders are peculiar and brave. Few aspire to it; even fewer succeed. James Ashton has shrewdly tabulated his own butterfly collection of this exotic breed. Long on narrative, short on jargon and very entertaining." * Sir Peter Bazalgette, ITV Chairman and former Chair of Arts Council England *"James Ashton has a knack for unpicking how leaders' motivations and methods develop over many years. This book neatly compiles a range of different approaches and suggests where leadership goes next as modern corporations and stakeholder demands evolve." * Gavin Patterson, Salesforce President and Chief Revenue Officer and former Chief Executive of BT Group *"The world needs more great leaders, and James's thoughtful taxonomy points the way towards better leadership. Career-minded executives should pick it up." * Dambisa Moyo, global economist, author, 3M and Chevron Board Director and former Board Director of Barrick Gold and Barclays *"Packed full of fascinating real-world examples of the leaders that James Ashton has spent years researching and interviewing, this entertaining book shows how the different personality traits of leadership can play out in the human beings running some of our biggest businesses." * Chris Hirst, Havas Creative Global Network Chief Executive and author of No Bullsh*t Leadership *"A very readable book about the types of modern business leadership, sprinkled with great personal anecdotes and inside stories. If you only buy one book on leadership this year, make it this one!" * Brian McBride, Trainline Chairman, Standard Life Aberdeen, Wiggle and Kinnevik Non-executive Director, former Chairman of Asos and former Chief Executive of Amazon.co.uk *"A timely book - definitely one for the Davos crowd." * Sarah Sands, former BBC Radio 4 Today programme Editor and former Evening Standard Editor *Table of Contents Section - 00: Introduction; Section - 01: Alphas; Section - 02: Fixers; Section - 03: Sellers; Section - 04: Founders; Section - 05: Scions; Section - 06: Lovers; Section - 07: Campaigners; Section - 08: Diplomats; Section - 09: Humans;

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Book SynopsisWith considerable turmoil in international trade and logistics it is more important than ever to understand trade and customs issues and their impact on logistics operations. At every port and border international freight operations are exposed to trade and customs procedures. Cross-Border Logistics Operations serves as a comprehensive guide and companion to the cross-border trade and customs environment and its implications for international business supply chains and their control. Inspired by the World Customs Organization's Professional Standards (also known as the WCO PICARD Standards), it provides key insights into transporting goods across borders and effectively managing the requirements for compliance and enforcement. International students, business operators and government officials will find the book rich in detail with practical examples that include the political, administrative, regulatory, technological and economic context throughout. It covers all the critical operational and legal aspects of cross-border logistics operations, including: -prevailing trade, customs and border policy -tariffs and import taxes -border management and supply chain security practices -prohibitions and restrictions -enforcement and compliance practices -supply chain and logistics arrangements -disaster relief operations -frictionless trade and trade facilitation principles.Trade Review"Drawing on his many years as a trade facilitation practitioner and academic in the field, including as a contributor to the WCO's PICARD Programme, Andrew's book provides a comprehensive and valuable look at cross-border logistics, the players involved, the challenges faced and even offers glimpses of what the future could look like. This book should be on the reading list for anyone in the public or private sector whose work touches on cross-border logistics and desires a deeper understanding of how and why it all works." * Kunio Mikuriya, Secretary General, World Customs Organization (WCO) *"Building on personal experience, a thorough literature review and years of project practice, Andrew Grainger gets one key message across: successful trade facilitation helps achieve both better controls and - at the same time - easier trade. And the book shows you how to do it." * Dr Jan Hoffman, Chief, Trade Logistics Branch, United Nations Conference on Trade and Development *"This book deals with a topic that is of global importance and affects the economic development of all countries. Cross-border logistics is the basis of international trade. As the subtitle of the book points out, it is about making trade facilitation and border management effective. The author covers all the important aspects of cross-border logistics in the book and also points out the future development. Dr Grainger has produced a refreshingly well-written, seminal book that will serve scholars, students and practitioners for years to come." * Prof. Dr. Hans-Michael Wolffgang, Institute of Customs and International Trade Law at the University of Muenster *"Professor Andrew Grainger's book Cross Border Logistics unravels the mysteries of cross border trade, offering an expansive but digestible overview of cross border commerce. In his book Professor Grainger explains the rules and conventions that define how goods are moved around the globe and in a language that does not assume an in-depth knowledge of the subject. This is a useful guide that should be on the bookshelf of anyone involved in international trade whatever your role and experience." * Steven Pope, Group Head Trade Facilitation - Go Trade, Deutsche Post DHL Group *"Trade facilitation, or how to ease the flow of goods across borders, is a much discussed but generally poorly understood topic. It has long been as important - if not more important - than tariffs for most goods in developed country trade and is of vital importance for developing economies wishing to engage in international trade. This volume is a must read for anyone wishing to understand the processes and challenges involved in goods crossing borders." * Dr Stephen Woolcock, Associate Professor of International Relations, London School of Economics *"This book gives an excellent overview of how cross-border logistics can be improved by simplification and harmonization of customs procedures, often referred to as trade facilitation. It provides a thorough scientific analysis of these issues, explaining the latest developments in regulation, policy making and IT innovations that foster trade facilitation. Combined with the extensive experience of the author in trade facilitation consulting, it provides a rich set of guidelines and best practices that can inspire customs officers and logistics professionals to realize the full potential of trade facilitation." * Prof Yao-Hua Tan, Professor of Information and Communication Technology, Delft University of Technology *"In a time when cross-border operations are becoming increasingly complex and the need for Customs & Trade Compliance is greater than ever, Andrew's book is a timely and extremely useful view of this rapidly changing landscape and should be a reference of choice for any professional operating in this area." * Mark Corby, National UK Customs & Trade Compliance Manager, Kuehne + Nagel *"Kudos to Andrew for such a comprehensive book covering all aspects of cross border trade from logistic operations and customs compliance to coordinated border management and supply chain integrity. It seems he responded to the challenge 'if you don't see the book you want on the shelf, write it'. An essential go-to resource for all its readers." * Dr Mohammad Saeed, Senior Advisor Trade Facilitation and Policy for Business, International Trade Centre *"Unlike most supply chain and logistics books which deal with it as a footnote, this book unveils every inch of cross-border operations; an increasingly important and urgent subject governing the international flow of goods which should be taught at every business school. By focusing on the 'missing link' and overcoming friction between business operators and border agencies, Dr Grainger, a worldwide trade facilitation expert, has produced a much needed, insightful and up-to-date book that is worth every page." * Prof Cristiano Morini, University of Campinas, Faculty of Applied Sciences, FCA/UNICAMP, Brazil *"A spot-on contribution to the field of cross-border logistics management, the role of customs and other border agencies, as well as the facilitation of global trade. I warmly recommend Dr Grainger's book as a key learning and reference resource for students, executives, researchers and policy makers worldwide." * Dr Juha Hintsa, Founder of Cross-border Research Association, Switzerland *"What a great book! There is so little useful literature in our field, and this book fills that gap. I recommend this book to all practitioners and academics in the field of cross border logistics." * Prof. Dr. Albert W. Veenstra, Professor of Trade and Logistics, Rotterdam School of Management, Erasmus University Rotterdam *"Organisations moving goods across international borders face a multitude of challenges and risks, including successfully dealing with national administrations and negotiating the diverse range of rules and regulations. In this book Andrew provides an insightful overview of compliance activities for cross-border logistics, addressing the spectrum of issues that need to be considered, including customs administration, declarations, prohibitions, compliance and coordination. The book discusses the role of customs and other border agencies within the wider context of logistics and supply chain management, the importance of trade facilitation, and the institutions that contribute to making international trade work, and concludes with a look at the impact on the movement of goods in crisis situations. These insights are drawn from Andrew's extensive career in trade facilitation both operationally and academically. In this book the world of customs and trade facilitation is made understandable, and will be useful to students, policy makers and practitioners. The absence of textbooks covering this subject means that this book is both the first of its kind, and an essential text for anyone interested in trade facilitation, customs operations and cross border logistics." * Professor Stephen Pettit, Logistics and Operations Management, Cardiff Business School *"What an impressive book!. An essential resource for anyone involved in cross-border logistics operations as well as those that seek to mitigate the impact of borders on international commerce. I have, for nearly thirty years, been an active proponent of semantic data harmonisation to encourage digitilisation of global supply chain communications as a migration path from paper and for progression towards Single Window environments. This book provides a textbook for supporting these ambitions for enhanced trade facilitation. " * Sue Probert, Chair, United Nations Centre for Trade Facilitation and Electronic Business (UN/CEFACT) *Table of Contents Chapter - 01: Cross-border logistics operations; Chapter - 02: Customs administrations, tariffs and other taxes; Chapter - 03: Customs declarations and control; Chapter - 04: Prohibitions, restrictions and other border procedures; Chapter - 05: Border facilities - Operations and design; Chapter - 06: Trade and customs compliance management; Chapter - 07: Coordinated border management and supply chain security; Chapter - 08: Logistics, supply chain management and borders; Chapter - 09: Trade facilitation; Chapter - 10: Borders and disaster relief logistics operations

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Book SynopsisWINNER: Nonfiction Authors Association Book Awards Gold Award 2021 Designing Exceptional Organizational Cultures is a practical guide for HR and OD professionals which explains how to proactively design, build and foster a culture that creates employee and business success. For a company to outperform the competition and achieve sustainable business growth, it needs a high performing, engaged and committed workforce with the skills the business needs both now and in the future. Attracting, motivating and retaining top talent can't be done simply by attaching individual benefits to specific job roles. To be effective, companies need to build an exceptional company culture where people want to work and that allows them to develop and perform to their full potential. Designing Exceptional Organizational Cultures provides guidance on all elements of building a top performing culture including how to identify and define core company values and embed them throughout policies, processes and behaviours as well as how to create an organizational structure that leverages employees' strengths for optimum performance. It also covers how to assess what roles the business needs, how to recruit for future success and make the most of non-traditional hires as well as covering employee engagement, motivation, reward, diversity and Learning and Development (L&D). With practical examples, tips and advice throughout , this is crucial reading for anyone needing to build a culture that attracts the very best talent and achieve sustainable business growth.Trade Review"As two experienced practitioners, Hema and Jamie have unlocked the mysteries of organizational culture and provided a practical approach for learning and applying the important skills needed to drive an effective and sustainable culture. Their insights and examples are powerful. This book is an important read for all leaders invested in increasing engagement and motivation using values and belonging as tools." * Dr. Tony I. Herrera, Author of Candor and Senior Vice President of Executive Education and Development at LPL Financial *"Organizational culture is the most important factor for hiring and retaining high-performing talent and it's an area that so many organizations get wrong. This book clearly walks leaders through how to create a long-lasting culture that will out-perform your competition. A must read!" * Marshall Goldsmith, New York Times #1 bestselling author of Triggers, Mojo, and What Got You Here Won’t Get You There *"Culture eats everything for breakfast! That's the essential message from Designing Exceptional Organizational Cultures. Create a high performing culture to achieve success on many levels: customer experience, employee experience and operational. It's a must-read for ambitious leaders seeking practical, detailed toolkits to create amazing organizations that competitors envy. As an executive coach, I love how Hema and Jamie articulate the link between high performing culture and the self-awareness of leaders. Every page oozes experience and expertise." * Jacqui Harper MBE, Leadership Presence Expert, Author *"A company's future is dependent on nurturing its culture of today and what may be ahead. This book engages in the critical thought-provoking topics that support unleashing the power of people. Designing a future in today's environment is more challenging than ever and the concepts explored in this book support creating an environment for high-performing teams to flourish." * Linda Rogers, Senior Vice President Human Resources, Dolby Laboratories *"I'm so excited for this book and the impact it will have on every leader who reads it, every organization they touch, and the lives of everyone involved. Culture is how we solve the most important problems, build the best companies, and enrich the lives of the most people. Kudos to Jamie and Hema for their work and wisdom in writing it!" * Carey Ransom, Founder & President, Operate *"There are thousands of ways for teams to climb the metaphorical mountain of success. Yet, at the core, a well-developed culture that supports everyone's actions is paramount. Jamie and Hema have done an exemplary job of simplifying and articulating how cultures can be intentionally created in Designing Exceptional Organizational Cultures. Having run multiple companies and worked with numerous cultures, this is a timely book for both aspiring and existing company executives." * Tony Enrico, CEO and Author of Championship Selling *"A must read for every business and HR leader. Organizational culture is the most important factor for attracting and retaining high-performing talent and it's one area which many organizations get wrong. DEOC clearly walks leaders through how to create a long-lasting culture that will out-perform your competition. Especially valuable are the "Questions to Ask" at the end of the chapters, which serve to help the reader digest the content and reflect on how to apply their learnings within their own organization." * Edie L. Goldberg, Ph.D., author, speaker, consultant and co-author of The Inside Gig *"There is no shortage of books on the subject of organizational culture, but the treatment of the topic by the authors of Designing Exceptional Organizational Cultures: How to Develop Companies Where Employees Thrive will leave professionals in the fields of Human Resources and Organizational Development with a detailed handbook full of solid advice that goes beyond designing an acceptable culture, but rather an exceptional one that is intentional in its efforts to attract and retain the type of talent that reflects--or can be taught to reflect--the values of the company, closely aligns to its practices, and exceeds it expectations. The only way leaders can organically accomplish this is to follow the type of model that authors Jamie Jacobs and Hema Crockett outline--that of recognizing common pitfalls, asking the "right" questions--first and foremost of themselves--to determine next steps towards finding meaningful solutions, then moving into action to strategically employ these steps. Brief but pointed case studies, as well as nuggets of wisdom from successful leaders of companies around the world, drill down the points made by the authors. Final thoughts at the end of each chapter will move the reader to dig in further to discover ways to encourage employees to develop the behaviors and mindsets that help them contribute to the company culture just as much as the leaders do. Designing Exceptional Organizational Cultures is a masterful guidebook that belongs on the shelf of any company of any size in any industry." * Nonfiction Authors Association Book Awards Programme *Table of Contents Chapter - 00: Introduction – C is for conscious; Chapter - 01: What is organizational culture?; Chapter - 02: Why top-performing cultures don’t happen by accident; Chapter - 03: Organizational structure; Chapter - 04: Identifying and defining core values; Chapter - 05: Skills for now and the future; Chapter - 06: Attracting and retaining the right talent; Chapter - 07: Engagement and motivation; Chapter - 08: Total Rewards; Chapter - 09: Diversity, inclusion, and belonging; Chapter - 10: Moving to action;

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Book SynopsisDISTINGUISHED FAVORITE: NYC Big Book Award 2021 - Marketing & PR Many organizations and leaders struggle to respond effectively to fast-evolving customer expectations driven by innovations in products, services and technologies such as AI and mobile. Failing to build the necessary strategy, culture and processes, they suffer from high costs, dissatisfied customers and brand damage. The mandate to get customer experience right is real and urgent. Leading the Customer Experience is a guide to shaping experiences that win loyalty and deliver outstanding business results. It provides a bold, step-by-step approach that will get you and your team pointed in the right direction. And equipped to make sound decisions along the way. Leading the Customer Experience is easy to understand and imminently practical. It is based on the author's extensive experience both as a founding partner of one of the world's most influential customer management organizations, and his work with B2B and B2C organizations in the private and public sectors. The author's down-to-earth explanations cut through jargon and clutter, while stories and examples bring important principles to life. Leading the Customer Experience is relatable to anyone leading, managing or aspiring to better understand customer experience.Trade Review"Sooner or later, every successful business realizes that customer experience is the experience that really matters. Brad's book lays out the road map for any leader who wants to make a difference for the customers they serve." * Seth Godin, author of This is Marketing *"In his book, Brad Cleveland generously gives his considerable years of experience in leadership and methodology to his readers. Read it, swallow it up and use it to advance your course!" * Jeanne Bliss, Author, Chief Customer Officer 2.0; Cofounder, Customer Experience Professionals Association *"There are many books about the customer experience, but few as good as this one. Written by an accomplished practitioner with a depth of expertise, you'll learn everything you need to lead the customer experience if you read it and apply the lessons. Highly recommended." * Mark Sanborn, President, Sanborn & Associates, Inc.; author of The Fred Factor and You Don’t Need a Title to be a Leader *"Now, more than ever, every organization must innovate to stay relevant, to stay on top. This book outlines a step-by-step approach to listening to your customers, engaging your employees, and delivering products and services they love." * Robert Pasin, CEO (Chief Wagon Officer), Radio Flyer *"Leading the Customer Experience is a practical and easily understood approach that resonates and is an excellent guide for leaders at all levels. Brad's experience and wealth of knowledge shines through. All that's left to do after the read is to get on with it!!" * Matt Clarke, General Manager, Digital Services, Services Australia (Government of Australia) *"Leading the Customer Experience is exactly what it says it is: a book designed for leaders focused on their companies' customer experience. If you're trying to figure out how to get your own company's CX efforts under way and operating on all cylinders, you'll find this book to be a very practical, organized and helpful tool. Use it!" * Don Peppers, author of Customer Experience: What, How, and Why Now *"Brad's new book is perfect for new leaders as well as veterans who want to be sure they're current on best practices. The book is an easy read and provides tons of new ideas for packaging and delivering the voice of the customer upward, and the nature of the customer's needs and journey to the front line. I came away with five new ideas I can apply with my clients tomorrow." * John Goodman, author of Customer Experience 3.0 *"I will use Leading the Customer Experience as a textbook for my teams by assigning reading, crafting study questions, then facilitating discussions on the assignments. It will allow us to further our goals of improving knowledge, enhancing the team dynamics and finding actionable strategies to incorporate into our business practices. The book is a low-cost, high-yield, must-have addition to any customer experience professional's library." * Dr Debra Bentson, Senior Workforce Management Manager, Kaiser Permanente *"Brad is an industry expert and amazing at breaking down the keys to successful customer engagement, retention and expansion. He establishes a clear pathway towards effective customer experience that can be exercised at every stage of a company's maturation." * Hasan Ali, Founder and CEO, Air Tutors *"Leading the Customer Experience is a thorough analysis of how culture and values determine results. The directives in the book are very clear and based on a deep understanding of worst or best practices that lead to either dysfunction or sustainable success." * Blair Clark, President, Canyon Bicycles USA, Inc. *"Brad Cleveland has spent decades traveling the globe witnessing the upside and downside of customer experience first-hand. This book captures not only his most valuable insights, but also provides a roadmap for customer experience leaders on how to approach strategy, planning and operations more effectively. Brad's voice is accessible, informed and practical. You'll be referencing this business-critical guide for years to come!" * Tara Gibb, Group Portfolio Director, ICMI and HDI, parts of Informa *"An amazing customer experience doesn't just happen. It takes work and involves everyone in the organization. Brad's book provides an easily digestible foundation for anyone in any role or industry to remove barriers and elevate the customer experience while continuing to adjust to ever evolving customer needs." * Jenny Dempsey, Consumer Experience Manager, Apeel Sciences *"In this new book, Brad Cleveland provides insightful and powerful knowledge in a very clear format. I recommend it for students and experienced professionals." * Professor KJ Cheong, President, CIRC, Korea *"Our city is going through an explosive growth period as many people look for the small town, outdoor recreational, experience. It could be easy to lose focus on our customers: our citizens, visitors and business owners. Brad's book comes just in time to reemphasize our dedication to the customer experience. It will be a valuable tool in thinking about and implementing our strategic planning, our organizational structure and our continual evaluation of success." * Peter Hendricks, Mayor, Sun Valley, Idaho *"Brad's book is the work of an experienced and trusted consultant who clearly knows how to explore the many facets of customer experience. I enjoyed the case studies and many key recommendations in this well-crafted instructional manual accessible to all level of professionals. The structure of ideas and approach of implementation are creating a thread of continuity that keeps you focused on strategic CX objectives. It's also a great source of immediate takeaways." * Pierre Marc Jasmin MBA, Co-founder, Services Triad, Board, SOCAP Canada Chapter *"Brad applied his vast, multi-industry experience and expertise to the intimately connected and burgeoning realm of customer experience. Today, the stakes for any company looking to survive, compete and grow in an ever-increasing customer expectations environment are higher than ever. By devouring and applying the concepts, strategies and tactics meticulously outlined in Leading the Customer Experience, CX leaders have a fighting chance of coming out on top." * Dominick J Keenaghan, President, INSIGHTS Middle East, Dubai *"You know customer experience is important, but where do you start? Brad Cleveland answers that question in Leading the Customer Experience. The book is an essential guide to the broad steps needed to lead a successful customer experience initiative." * Jeff Toister, CPLP, PHR, Toister Performance Solutions, Inc. *"In this time of significant change, this book can help you and your team chart a successful course to the future. Everyone has a role in delivering a great customer experience, and it makes relevant principles clear, and easy-to-understand and apply." * Anna Toikka, Head of Customer Center and External Sales, Odd Magnus Barstad; Head of Claims, If P&C Insurance Ltd (Finland, Sweden, Denmark, Norway) *Table of Contents Chapter - 00: Introduction; Chapter - 01: Build Your Approach - Getting Started; Chapter - 02: Build Your Approach - Engaging Your Team; Chapter - 03: Listen and Learn - Hearing Your Customers; Chapter - 04: Listen and Learn - Leveraging Customer Service; Chapter - 05: Educate and Design - Telling Your Customer's Story; Chapter - 06: Educate and Design - Shaping Processes and Technology; Chapter - 07: Inspire and Execute - Building Customer Advocacy; Chapter - 08: Inspire and Execute - Delivering Perfection; Chapter - 09: Adjust and Innovate - Assessing and Improving; Chapter - 10: Adjust and Innovate - Keeping the Momentum Going

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Book SynopsisFinancing the End-to-End Supply Chain provides readers with a comprehensive understanding of the financial synergies across the supply chain. It demonstrates the importance of the strategic relationship between the physical supply of goods and services and the associated financial flows. The book provides a clear introduction, demonstrating the importance of the strategic relationship between supply chain and financial communities within an organization. This book links together treasury, banking, supply chain, systems, IT, and key stakeholders. Financing the End-to-End Supply Chain will help senior supply chain practitioners to build collaboration, improve relationships and enhance trust between supply chain partners. With its combination of theory and practice it tackles vital issues including physical, information and financial flows, and tailoring supply chain finance to individual organisations' circumstances. Recognizing that supply chain finance means different things in different countries, the authors also consider various initiatives to harmonize and develop cross-border financing as well as including an agenda for national and international policy makers. The new edition features interviews from SCF platform providers on how ecosystems are involved in supply chain finance, additional learning activities for students and new examples on working capital management.Trade Review"With supply chain financing, companies are able to de-risk the balance sheet and improve free cash flows, thereby enhancing return on capital. This reference guide paves the way to generate great potential in global trade and supply chain financing." * Parvaiz HH Dalal, Head of Supplier Financing EMEA, Global Head of Strategy and Solution Working Capital Finance, Citigroup, UK *""Supply chain financing uses the supply chain to fund the organization, and the organization to fund the supply chain. Companies and decision makers who want to find out how to capture these funds will find concrete assistance and helpful guidance in this second edition."" * Dale S Rogers, Professor of Logistics and Supply Chain Management and Co-director, Internet Edge Supply Chain Lab, WP Carey School of Business, Arizona State University *"Financing the End-to-end Supply Chain is not only an excellent guide for practitioners but also an informative compendium for researchers and students." * Zhao Xiande, Professor of Operations and Supply Chain Management, Director, CEIBS-GLP Centre for Innovation in Supply Chains and Services and Co-director, CEIBS Centre for Automotive Research *"It's good to see such a comprehensive, up to date and clearly written book on this vital topic, from authors who combine intellectual understanding of the subject with practical real-life experience." * Peter Smith, Spend Matters *"Financing the end-to-end supply chain is not only an excellent guide for practitioners but also an informative compendium for researchers and students. Supply chain finance provides badly needed financial resources for small medium sized enterprises and offers tremendous potential waiting to be identified, explored and unlocked, especially in the Asian region." * Dr Zhao Xiande, Professor of Operations and Supply Chain Management Director, CEIBS-GLP Centre of Innovations in Supply Chains and Services Co-Director, CEIBS *"After reading this book, supply chain professionals will be able to show their tangible contribution to the overall performance of the enterprise, enhancing the perception of the value of the supply chain among senior executives" * Enrico Camerinelli, Member of the Italian delegation at the United Nations Centre for Trade Facilitation and Electronic Business (UN/CEFACT) *"Supply chain finance has a highly strategic relevance for us, as it substantially ensures a sustainable value generation for our company. The comprehensive understanding of financial synergies across the supply chain is therefore a requirement for shareholder value. This reference guide offers practical methods and recommendations for our daily business." * Friedemann Kirchhof, Head of Supply Chain Finance, Siemens Treasury GmbH, Munich, Germany *"The authors have addressed an important need with a timely book. Firms looking to improve their financial standing are looking to their supply chains for assistance. This book captures that journey." * Dr. Dale S. Rogers, Professor, Logistics & Supply Chain Management, Co-Director, Internet Edge Supply Chain Lab, Arizona State University | W. P. Carey School of Business *"This comprehensive book will be an invaluable addition to the bookshelves of anyone embarking on a serious analysis of supply chain finance as an option, as well as for supply chain finance professionals wishing to make sure their knowledge of the subject is well rounded." * Andrew Sawers, SCF Briefing *Table of Contents Section - 00: Introduction; Section - PART ONE: The background; Section - 01: The nucleus – Supply chains and financial performance; Section - 02: The big issue – Working capital management; Section - 03: The flows – Towards an integrated view of supply chain processes; Section - PART TWO: The current practice; Section - 04: The concept – A case for supply chain finance; Section - 05: The ecosystem – Who is involved in supply chain finance?; Section - 06: The value proposition – Solutions for supply chain finance; Section - 07: The implementation – Bringing supply chain finance programmes to life; Section - PART THREE: The future; Section - 08: The global setting – Supply chain finance in the context of cultural and geographical dispersion; Section - 09: The look beyond – Factors impacting the future of supply chain finance; Section - 10: Index

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Book SynopsisIn a world adapting to continuous change and disruption, delivering a great employee experience is vital. How can organizations create an experience that enables their people to thrive; an experience that unlocks productivity and creates competitive advantage? Employee Experience by Design is a practical guide for HR professionals, business leaders and anyone needing to create an employee experience that empowers people to perform at their best. By setting out simple steps that any team or organization can follow, it demystifies EX, and shows how to design an exceptional experience for employees. Drawing on positive psychology, the book demonstrates what a good workplace experience means for people. A world away from perks and benefits, the authors show how to discover what really drives an excellent EX. They then walk through a user-friendly framework covering all levels of EX, from organizational culture to people processes and everyday behaviours. Employee Experience by Design shows how to build a robust business case for employee experience and align EX activity with organizational strategy to demonstrate impact. Readers will also learn how to measure EX and demonstrate return on investment. Packed with clear and practical tips, tools, and examples from organizations including ING, Expedia Group and ADEO, this book is essential reading for anyone looking to develop a happy, productive, high-performing environment in which people can excel.Trade Review"For many people work is a cause of stress and anxiety - this book is here to solve that. Using the latest research and evidence - while being fantastically readable - the book gives a positive, people-first approach to making work better!" * Bruce Daisley, author of The Joy of Work *"This is a must-read book for anyone working in the field of employee experience. It offers simple, practical tools and advice to help you make a positive difference to your employee experience. Bringing together the latest research and thinking from positive psychology and human-centred design, Emma Bridger and Belinda Gannaway demystify EX and provide everything you need to start making a difference today." * Mark Levy, EX adviser and former pioneer of employee experience at Airbnb *"Employee experience is now rightly starting to be viewed as being as important as customer experience. This book is therefore a timely and vital read for leaders wanting to have high-performing businesses powered by great people. The insights and tools included are highly practical and you can start using them straight away to make a real difference in the life of your team and your business." * Pete Markey, CMO, Boots *"As the global pandemic has accelerated our transformation to a fully digital economy and society, dubbed the fourth industrial revolution, too many focus on the technology tools. This is a mirage because tools need humans. What we are really entering is the human capital era where human talent is the most valuable resource. Our ability to adapt through leading our teams on learning tours will be the hallmark of the most successful and resilient organizations. Engaging talent in continuous learning and adaptation requires designing the ultimate employee experience. Drawing on their deep expertise in leading transformational change, talent engagement, employee experience and the psychology underpinning human motivation, Emma Bridger and Belinda Gannaway have crafted an approachable handbook to do just that. My advice: read it with your teams so you can rethink your organization to unleash maximum human potential." * Heather E McGowan, future-of-work strategist and co-author of The Adaptation Advantage *"Successful companies understand that employee experience must be intentionally designed and delivered to both drive impactful business outcomes and meet the needs of their people. Employee Experience by Design takes you on a guided tour of employee experience from the foundational basics to the future of what's next. More importantly, packed within is a comprehensive reference of practical guidance and techniques for building an EX mindset and elevating your organization's EX practice today." * Damon Deaner, Director, Employee Experience & Design, IBM Talent & Transformation *"This book provides an extensive insight into creating a successful employee experience. A step-by-step approach in how to implement a user-friendly job-worker experience is put forward. The book also provides the reader with methodological advice on how to measure the employee experience." * Dr Julian Edwards, Research Fellow, The Open University *"A must-read for anyone with an interest in employee experience. Employee Experience by Design is a practical guide for both beginners and more practised EX professionals, providing a valuable methodology for approaching EX design at a strategic and solution level." * Ann-Marie Blake, Board Member, International Association of Business Communicators (IABC) *"A great introduction to what employee experience is and how it can be developed using design thinking. Anyone taking an employee-centric approach to internal communication will find this useful in terms of connecting communications to experience." * Dr Kevin Ruck, co-founder, PR Academy, and editor of Exploring Internal Communication: Towards informed employee voice *"Finally, a practical and accessible guide that is a must-read for designing better employee experiences. Filled with easy-to-execute activities to bring EX to life anywhere and real-life examples from organizations, this book will be your go-to resource. The blend of research, context and lived experiences comes together seamlessly to show the way." * Lindsay Bousman PhD, former Senior Director of Talent Programs, Expedia Group *"It's brave to talk of employee experience in the current guise of work. Often one of those overly used phrases, it could be construed as the latest tactic in convincing people they have it good when in reality they don't. With Employee Experience by Design there's no longer a hiding place for falsehoods and platitudes regarding EX. If you're NOT following what's in this book, then you're not designing, developing and delivering a considered, optimized and fulfilling employee experience. This book is that useful: it should be the touchstone for all who aspire to really show they care about their people and their experience of work. Leaders, ignore this at your peril." * Perry Timms MCIPD and FRSA, founder and Chief Energy Officer at PTHR, TEDx speaker, and Adjunct Professor/Visiting Fellow at four UK business schools *Table of Contents Chapter - 01: Introducing employee experience design – Definitions and approaches; Chapter - 02: Making the case for EX; Chapter - 03: Busting myths – What’s really driving your EX?; Chapter - 04: Culture, leadership and EX; Chapter - 05: EX design in action; Chapter - 06: Scoping the employee experience; Chapter - 07: Empathy and the opportunity space; Chapter - 08: Ideate; Chapter - 09: Prototype, test and iterate; Chapter - 10: Measuring employee experience; Chapter - 11: What next in EX?; Chapter - 12: Index

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Book SynopsisHaving a customer-centric business model has evolved from being a nice-to-have to a must-have for any organization. A focus on products and services alone is no longer enough to outstrip the competition. In the current digital ecosystem, consumers can instantly compare products, prices and services with the touch of a button from the comfort of their home. Therefore, every organization must now focus on their overall customer experience to achieve the tricky but imperative balance between efficiency and personalization. In The Power of Customer Experience, Martin Newman presents clear data that proves the direct link between customer-centricity with profit and shareholder value. Drawing on examples from well-known companies like JD Sports, Delta Airlines, Lego, Selfridges, BMW, Hilton, Deliveroo and Uber, it analyses how organizations provide the most effective customer experience, and reveals the strategies that have allowed them to succeed. Featuring tips and tools throughout, it will enable readers to understand the impact of customer centricity on some of the best known brands, to gain invaluable insights that can be used to grow emerging brands and revitalize existing brands.Trade Review"As we try and make sense of how to grow our businesses in a disrupted world, Martin has done the thinking for us. Here is a well-researched and practical guide on to how to build a sustainable and commercially successful business based around customer-centricity. An essential read for anyone, at any level, involved in selling products and services to customers." * Andy Rubin, Deputy Chair, Pentland Group *"Customer centricity is one of those topics that's easy to talk about but hard to do. Martin does a brilliant job here of breaking this down into a thoughtful but eminently practical toolkit." * Doug Gurr, Director of the Natural History Museum, formerly CEO Amazon UK, President Amazon China *"A masterclass for anyone who has a genuine interest in improving the experience of their customers. It is full of real-life examples of brands who have lost their way, as well as those who have found a whole new way to excel. An insightful and practical read that is an enjoyable journey. So many powerful lessons from so many different sectors, delivered with authority." * Debbie Hewitt MBE, Chairman, White Stuff *"A superb read for customer-centric leaders on a mission to embrace the best ways of leveraging and driving the new paradigm of how and why consumers buy and build your brand equity. Packed with insightful and comprehensive reference points, Martin has provided an excellent combination of a thought-provoking read and a pragmatic framework to implement." * Vince Gunn, CEO and NED *"Another excellent book by Martin Newman - packed with helpful case studies and examples, providing easy-to-understand frameworks that can be applied in any business. The world is continuously changing, and Martin picks up on the shifts in consumer behaviour driven by global questions such as diversity and inclusion, climate change and the broader ethical questions of consumerism." * Eve Henrikson, Online Director, Tesco *"If you are serious about transforming your business to become "customer centric" which only a few very successful companies truly managed to achieve, then this is your must-read book. Martin, in his typical authentic style, shows us the way with clarity and conviction; providing valuable, actionable insights and useful frameworks supported with numerous up-to-date case studies. For me, this a guidebook for retailers to thrive, not just survive." * Koray Gul, ex COO Missguided *"Imagine working for an organization that creates value for customers, value for those in the organisation who create it, value for stakeholders and value for the Planet. Martin Newman is one of the few people I know who really understands the meaning of the word "value". This is a fantastic book that will show you how to create it." * Professor Malcolm McDonald MA(Oxon) MSc PhD DLitt DSc Emeritus Professor, Cranfield University School of Management *"Another great read, truly focusing on the important elements to drive customer centricity. Martin once again highlights the key attention points of why the customer should be at the centre of all decision-making in terms of marketing, store layout and of course product. This book is a must read for all omni-channel retailers giving clear examples of why retailers have either won or lost. I will for one be giving it to all of my team." * Philip Mountford, CEO, Hunkemöller *Table of Contents Section - 00: Introduction Section - 01: The fundamental building blocks for sustainable commercial success; Section - 02: Buy less, eat better, experience more; Section - 03: The fallen - The brands that have sadly bitten the dust and why; Section - 04: The resurrected; Section - 05: Brands that have stood the test of time and why; Section - 06: Customer-centricity – it all adds up; Section - 07: Employee-first - The first building block in driving customer-centric transformation; Section - 08: Purpose before profit - The shift from value to values; Section - 09: Diversity and inclusion - On the outside and the inside; Section - 10: Commercially successful disruptive business models in consumer sectors; Section - 11: If you were starting a retail business today, what would it look like?; Section - 12: To infinity and beyond - What makes a successful bank, airline and car dealer in the 2020s?; Section - 13: We all gravitate towards social people - The same can be said of brands; Section - 14: Generation Z will show us the way; Section - 15: The road map to customer-centricity; Section - 16: Index

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Book SynopsisMaking learning and development (L&D) content inclusive and accessible for everyone is not only a good thing to do, it's the right thing to do. Designing Accessible Learning Content provides evidence-based advice on designing digital learning content that ensures all learners are included and are therefore able to perform to their full potential. This is a practical guide on accessibility for anyone involved in the design, creation, development or testing of online learning content. It provides detailed guidance on how to meet the Web Content Accessibility Guidelines making it essential reading for L&D professionals, instructional designers and course developers who need to comply with legal accessibility requirements. Using the author's 'eLearning Accessibility Framework', Designing Accessible Learning Content demystifies sometimes complex technical accessibility standards and provides an easy to follow contextual framework uniquely designed for learning content created using any authoring tool. This book also demonstrates how creating accessible learning content can improve usability and provide the best possible learning experience for everyone. In addition, it offers essential background information such as a focus on disability, an overview of assistive technology and an exploration of the case for digital accessibility. This guarantees that L&D professionals have the vital background knowledge they need to make sense of accessibility before they begin practically applying the principles. With online checklists, learner case studies, and industry perspectives, Designing Accessible Learning Content is an essential handbook for all L&D professionals seeking to harness the benefits of accessibility in order to improve their learning content for everyone.Trade Review"Every eLearning designer needs this book on their desk! So much of the accessibility guidance out there is written for programmers and assumes you are creating websites. Finally, we have a resource just for us. This book will save you countless hours of frustratingly confusing research. Susi Miller's masterful reference guide on eLearning accessibility demystifies everything from why accessibility matters all the way down to complying with each individual WCAG standard. Complete with clear language explanations and helpful screen captures, you'll finally have the answers you've been searching for." * Diane Elkins, Co-owner, Artisan E-Learning and E-Learning Uncovered *"This is an invaluable guide for L&D practitioners giving the how and why of making learning content accessible. It brings together an extensive range of resources and practical advice in one place and will likely become a standard work in our field." * Donald H Taylor, Chair, Learning Technologies Conference *"Susi Miller combines her own and others' lived experience into an empathy-fueled work that creates clarity and removes barriers for anyone seeking to understand how to produce accessible learning content and why. Her book has a compelling and comprehensive approach to digital accessibility and disability inclusion, which really brings the subject to life. This is recommended reading for any professional producing digital content." * Michael Vermeersch, Digital Inclusion Lead, Microsoft *"I know from working with Susi Miller through the eLearning Network that she is not only passionate about accessibility in eLearning design but also extremely knowledgeable about what is required by those of us creating eLearning. It comes as no surprise that she's made this book accessible in the way she's structured it and the language she uses! This will surely become a must-read for all eLearning professionals; after all, making better learning experiences for all learners is what we are (or should be) all about!" * Joan Keevill, Director, Designs on Learning, and Chair of the eLearning Network *"I wish I had this book when I started working with accessible eLearning. Susi Miller does a fantastic job of showing why eLearning professionals need to ensure that their training needs to be accessible, while also providing, through the eLearning accessible framework that she proposes, a practical way of making it happen. I'm looking forward to putting what I learned here into practice and recommending the book whenever I'm discussing eLearning and accessibility." * Kevin Gumienny, Senior Consultant, Guidehouse *"Digital accessibility can be a tough and technical subject to tackle, but Susi has broken down complex guidelines and carefully brought them to life through using her personal learning journey, practical examples and how-to illustrations. It is an essential read for any eLearning practitioner." * Grant Broome, Digital Inclusion Strategist and Director, DIG Inclusion Ltd. *"Designing Accessible Learning Content is a unique and much-needed resource for L&D practitioners struggling with the complexities of eLearning accessibility. The wealth of background knowledge it provides, combined with practical frameworks, clear explanations and examples make this a vital handbook for anyone who believes that designing inclusive learning content is the right thing to do." * Dr Nasser Siabi OBE, CEO, Microlink PC *"Before instructional designers understand how to develop accessible eLearning, they often fall back on providing a written course transcript. However, armed with modern eLearning authoring tools and the information found in this book, author Susi Miller suggests that 'as eLearning professionals become more familiar with designing accessible content, they find ways of making all learning content inclusive without needing to provide accessible alternatives' (emphasis mine). If you aspire to develop universally accessible eLearning, look no further than this comprehensive, plain-language guide." * Chris Willis, Director of Product, Lectora, eLearning Brothers *"At a time where everything is changing, acquiring new skills is of paramount importance. Now more than ever learning is being delivered online and remotely. If we want everyone to have an equal chance of acquiring new skills, learning content needs to be accessible. In this book, Susi Miller demystifies and explains what learning and development professionals need to know in order to make their content work for the widest possible learner base. The work recognizes the difference between standard web content and learning materials and offers practical and pragmatic advice on accessible content creation." * Neil Milliken, Global Head of Accessibility (Atos Group), Atos *Table of Contents Chapter - 00: Introduction; Section - Part One: Accessibility fundamentals; Chapter - 01: How to use this book; Chapter - 02: Getting started; Chapter - 03: Exploring disability; Chapter - 04: Designing for assistive technology and impairments; Chapter - 05: The case for digital accessibility; Section - Part Two: Accessibility frameworks; Chapter - 06: The WCAG (Web Content Accessibility Guidelines) framework; Chapter - 07: The eLa (eLearning accessibility) framework; Section - Part Three: WCAG 2.1 level A and AA accessibility standards; Chapter - 08: Perceivable; Chapter - 09: Operabl; Chapter - 10: Understandable; Chapter - 11: Robust; Section - Part Four: WCAG 2.1 level AAA and WCAG 2.2 draft accessibility standards; Chapter - 12: WCAG 2.1 level AAA accessibility standards; Chapter - 13: WCAG 2.2 draft accessibility standards; Chapter - 14: Conclusion;

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