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Book SynopsisPontus Wadström is an independent consultant and advisor in strategy and change based in Stockholm, Sweden, and has worked with all types and sizes of organization in almost all industries. He is also an affiliate researcher and lecturer at KTH Royal Institute of Technology, Stockholm. His research focus is on how large and complex organizations 'do' strategy in practice, all influenced by his previous studies in both management and behavioural psychology.Trade Review"Too often, we try to control the hyperactive world of business with staid and passive strategies, enshrined in documents and presentation materials rather than in hearts and minds. Pontus Wadström's excellent book on active, behaviourally engaged strategy is a welcome antidote to this passivity, and offers a scintillating take on making strategy a living, breathing thing, without turning it into something convoluted and verbose. It outlines the future of behaviour-sensitive strategizing for an ever more complicated world, and will be a powerful tool for any executive trying to develop smart, straightforward strategies." * Dr. Alf Rehn, Professor and Head of the Department of Technology and Innovation, University of Southern Denmark *"This book has been a great source of inspiration for our company's strategy work and was read by our entire management team. It has helped us de-dramatize and concretize the concept of 'strategy' and clearly demonstrates how long-term goals are achieved by prioritizing shorter-term goals, and by continuously driving and developing behaviour linked to such priorities. Pontus' book can be highly recommended." * Lars Bergh, Vice President and CFO, Elgiganten Logistik *"In this book Wadström presents a truly crucial link between strategy and behavioural science as well as sharp and concrete advice to everyone who wants to make strategies come alive in business. This book is an 'Aha!' experience that inspires one to action!" * Elisabeth Wahlström, Business Development Manager, Manpower Group Sweden *"Pontus describes, in a truly accessible way, how organizations can work to realize strategies in practice. This book is, in my opinion, one of the few management books that can really make a difference in your organization." * Peter Hjelmze, Head of Project Management, AFRY *"Pontus Wadström presents an intelligent combination of the usually separated domains of strategy and behavioural psychology. It is a tangible and hands-on guide to how to actually realize your strategy, which is achieved only by fully understanding and affecting the behaviour of the organization." * Daniel Resh, Business Development Manager, Volvo Cars *"I hope that many will read this book, it makes such an important point! Truly great strategies can be perfectly formulated and yet be a total waste of time since it is not clear how they should be realized by the individuals of the organization. Pontus Wadström has clearly and credibly captured the essentials of psychology and management to present how strategy must be linked to behaviours if we are to improve our organizations. This book is therefore as relevant to the CEO, the board and the management team as it is to the psychologist in occupational healthcare or anyone trying to develop an organization and its members. Pontus' background in both academia and practice shines through as he presents in a simple, understandable and theoretically substantiated way both organizations' strategy realization challenges and pitfalls, and how to manage them in real life. This captured me as a reader." * Carin Dannert, Founding Partner, Heartpace Söderberg & Partners *"In today's turbulent time, finding the 'right' strategy is not enough: excellence in realization has become an utterly critical imperative. By introducing the behavioural dimension of strategy work, this book presents a powerful complement to existing management books. Wadström's own practical experience from leading change processes in major firms, in combination with deep insights into relevant research, makes this text a must read for people interested in strategizing processes in organizations." * Dr. Matti Kaulio, Professor and former Head of the Department of Industrial Economics and Management, KTH Royal Insitiute of Technology *"This truly usable book is a must read for all organizations trying to create competitive edge and value for their customers. Its methods built on science and proven experience will help you thrive in today's changing, challenging and fluctuating markets. Clearly presented and to the point in each chapter, Pontus Wadström forms a system and recipe for company success at all levels. Your clients, staff and colleagues will thank you, and your competitors will gasp and wonder what happened." * Mattias Magnell, Leadership Development Manager, Skanska and Chairman of the board of Swedish Chartered Institute for Standards' (SIS) Human Resource Management committee *"An inspiring and accessible one-stop-shop for change makers in search of understanding and accessing the sweet spot where successful strategy execution moves beyond just plans and metrics into a place of people-centric continuous evolution of learning, changing and adaptation." * Åsa Åberg, Head of Executive and Member Office, Plan International *"Wadstrom strives to create a common leadership language of behavioural psychology that would make an organization continuously eager and self-sufficient, with empowered people moving in the right direction; a behavioural strategy to engage within. This is a book worth reading, to understand and to utilize in any organization today. It is well and clearly written but tough to implement." * Dr. Jan-Erik Nordström Business Development Manager Innovation, Neste *Table of Contents Section - ONE: A theory of everything; Chapter - 01: Introduction to strategy and behaviour; Chapter - 02: Strategy, change and behavioural psychology; Chapter - 03: A common language; Chapter - 04: Behaviour – The least common denominator; Section - TWO: Arbitrariness is over; Chapter - 05: Old management principles are no longer good enough; Chapter - 06: The organization, its development and lack of development; Chapter - 07: Evidence and measurement; Section - THREE: Unexpected simplicity; Chapter - 08: Behaviour – The foundation of everything; Chapter - 09: Activators – The igniting spark; Chapter - 10: Consequences – No feedback is also feedback; Section - FOUR: Strategy is behavioural change; Chapter - 11: A behavioural view of strategy; Chapter - 12: To realise strategy is to change; Chapter - 13: Exploiting competitive advantages – Big, best, fast and beautiful; Section - FIVE: Smart as a competitive advantage; Chapter - 14: From individual insight to competitive edge; Chapter - 15: Smart and behavioural strategising; Chapter - 16: The future of competitive advantage

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Book SynopsisSean O'Meara is a public relations and user experience consultant from Nottinghamshire, England. He founded the 'remote-first' digital communications consultancy Essential Content in 2015 and has more than 15 years' experience of working remotely. He lives in Stockport, Greater Manchester, UK.Professor Sir Cary Cooper is the 50th Anniversary Professor of Organizational Psychology and Health at the ALLIANCE Manchester Business School, University of Manchester, UK and was President of the Chartered Institute of Personnel and Development (CIPD). Based in Macclesfield, UK, he is also the Chair of the National Forum for Health and Wellbeing at Work.Trade Review"Prior to COVID-19, flexible working was, to most people, a largely theoretical construct that applied to a very limited number of employees in specific circumstances. That all changed very quickly and now most people in jobs that can be done remotely, have experienced some form of flexible working. As we now move into a more defined state of 'hybrid working', this excellent book provides meaningful and actionable insights into the challenges, opportunities and potential pitfalls that lie ahead. I thoroughly recommend it to anyone dealing with this issue in their workplace." * David Roomes, Chief Medical Officer, Rolls-Royce plc. *"Remote Workplace Culture is spot-on for the new world of work! This cutting-edge contribution for human resource professionals and hybrid-working professionals is a rich resource to address all aspects of the human side of working, achieving, and contributing to make an impact... without burning out and whilst staying healthy." * James Campbell Quick, Professor Emeritus, The University of Texas at Arlington *"This is vintage stuff from Sir Cary Cooper and Sean O'Meara. Rich with examples and reassuring in its tone, they navigate an exciting new world of change and opportunity. This is essential reading for anyone interested in tomorrow." * Chris Lewis, CEO & Chairman of LewisPR *"Covid-19 has shaken up the world of work and of the workplace for many people. This book is invaluable for employers and employees alike as we navigate how and where we work and our life-work balances of the future. Fascinating, timely, informative and highly readable." * Rita Gardner, CEO, Academy for the Social Sciences *Table of Contents Chapter - 00: Introduction; Chapter - 01: The new normal; Chapter - 02: It’s not just where we work, it’s how we work; Chapter - 03: Recruitment, onboarding and retention; Chapter - 04: Social impact; Chapter - 05: Work–life integration; Chapter - 06: Wellbeing, environment, inclusion and belonging; Chapter - 07: Remote by design - A case study; Chapter - 08: Remote culture tools, hacks and techniques; Chapter - 09: Rules and etiquette; Chapter - 10: A hybrid future - Balancing physical and virtual culture; Chapter - 11: Conclusion; Chapter - 12: References;

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Book SynopsisMike Stevens has played key roles in two of the most iconic start up-challenger brands in recent years: Innocent smoothies and Peppersmith plant-based chewing gum and mints. At Innocent, he built and ran their supply chain for six years before becoming a country manager and heading up the brand's launch in Scandinavia. In 2009 he co-founded Peppersmith. He now advises D2C food and drink businesses and is a mentor for Virgin Startup. He is based in Dorset, UK.Trade Review"Very few books are both as inspiring and useful as this. Mike has looked beyond the glossy case histories to the real learning curves of success and failure in DTC and feeds the flame of our entrepreneurial spirit as he does so." * Adam Morgan, author of "Eating the Big Fish" and Founder and Partner, Eatbigfish *"I loved reading the gritty backstory of so many of my favourite founders and brands. Mike really brings it all together concisely and compellingly. Chock full of helpful learnings - a must-read for anyone adventuring and playing in the DTC world." * Jonathan Petrides, Founder and CEO, allplants *"Finally, a book taking on the DTC world. Recommended." * Alessandro Savelli, Founder and MD, Pasta Evangelists *"Packed full of inspirational stories from pioneering brands, this book will prove a treasure trove of insight and learning for everyone who is interested in the DTC space." * Simon Duffy MBE, Founder of Bulldog Skincare and Waken Mouthcare *"An essential read for those who work in DTC or are thinking about setting up on their own. The case studies and interviews with some of the UK's fastest growing DTC scaleups brilliantly capture the common challenges and different approaches to meeting them." * Aron Gelbard, Founder and CEO, Bloom & Wild *"A must-read for anybody working in marketing. DTC is so much more than a sales channel, and this book provides a healthy dose of case study inspiration and best practice tips around where brand meets e-commerce." * Mark Palmer, Former Green & Black's and Pret A Manger Marketing Director, Founder of Cawston Press. *"The book I wish I had when starting Heights (and knew very little about the space). No matter where you are on your journey, there's always more to learn, but Mike has done a great job of distilling everything we need to know in one superb book. A must read if you're serious about DTC." * Dan Murray-Setter, Co-Founder, Heights and Host of UKs Top Business Podcast, Secret Leaders *"Mike has drawn together the hard-earned lessons of the UK's most successful DTC companies, unearthing what it really took to make them fly. This book gives you the insights you just can't get elsewhere." * Jon Wright, Partner, JamJar Investments and Co-founder, innocent drinks *"A fantastic insight into some of the most successful DTC brands out there." * Oliver Bridge, Founder, Cornerstone *"Running a fast-growth business is all about learning. You often learn from your own mistakes, but it's far, far better to learn from others, from those that have gone before you and paved the way. Mike has done an incredible job assembling an all-star cast for us all to learn from and presented their lessons in a truly engaging way. A must-read for all entrepreneurs." * Guy Blaskey, Founder and CEO, Pooch & Mutt *"Companies can and should make the world a better place and win the hearts of people. This book, like its author, is guiding you to dare to be outspoken, different, better and more fact based. Learn how to open to pathways for loyal brand advocates to join you on your mission." * Henk Jan Beltman, Chief Chocolate Officer, Tony's Chocolonely *"DTC is the most important emerging tool for anyone who makes a physical product. However, it is also the most misunderstood. Mike has captured the spirit of the DTC landscape while also highlighting just what this channel can do." * Anthony Fletcher, Former CEO, graze and Founder, I Believe in Science *"Essential reading for anyone who works in or for the direct to consumer world." * Mark Runacus MBE, Co-Founder Wax/On *"I'm so glad this book exists! What a fantastic insight into how businesses are really built. It's never pretty, and it's not simple, but could anything be more fun? Mike has captured the stark reality of what it's really like being at the vanguard of DTC. I wish I'd had this book when I started Snag." * Brie Read, CEO and Founder of the Snag Group *"Mike's book is a goldmine of hard-earnt lessons and priceless insight from some of the most inspiring, disruptive and successful DTC brands of the last few years. It's a must-read for any entrepreneur looking to start or scale their DTC channel." * Jason Gibb, Founder of the Bread and Jam Festival for Food Entrepreneurs *"Mike packs every useful lesson about building and scaling DTC companies into a single, digestible book. Bringing each to life through engaging case studies and interviews with the people who are building Graze, Heights, Bloom & Wild, Ugly Drinks and many others. If you're thinking about launching a consumer product start-up or are involved in them in any way, this is required reading." * Damian Routley, Chief Commercial Officer at Founders Factory and DTC founder *"OMG, get The DTC Playbook ASAP." * Mike Coulter. Creative Director, The Do Lectures. *Table of Contents Chapter - 00: Introduction; Chapter - 01: In the beginning was graze.com - graze; Chapter - 02: From a side hustle to international stardom - Huel; Chapter - 03: Unearthing a huge problem hidden in plain sight - Snag; Chapter - 04: Measuring satisfaction and why it matters - Bloom & Wild; Chapter - 05: Moving with the times and the art of resilience - Cornerstone; Chapter - 06: Why bigger is not always better - Sugru; Chapter - 07: Using DTC toilet paper to build toilets and ensure access to sanitation for every person on the planet by 2050 - Who Gives A Crap; Chapter - 08: Building a community for a higher purpose - TRIBE; Chapter - 09: Launching a DTC brand in the 2020s. The new rules of the game - Lick | Clearing; Chapter - 10: The importance of an emotional connection with your customers - tails.com; Chapter - 11: Using stress and burnout as the inspiration to build a better business - Heights; Chapter - 12: How to use your low margin DTC channel as your omnichannel marketing machine - Ugly Drinks; Chapter - 13: Overcoming the challenges of a frozen supply chain to accelerate an inevitable shift to plant-based diets - allplants; Chapter - 14: How DTC is helping a whole town get its mojo back - Hiut Denim; Chapter - 15: Summing up

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Book SynopsisDarrell Alfonso is an award-winning Martech leader with 15 years' experience managing marketing technology at startups and the world's leading enterprises. Based in California, he leads marketing operations at Amazon Web Services and has consulted for Fortune 500 companies such as GE, Abbot Labs and AT&T. He was named a Top Martech Marketer to Follow in 2020 by Martech Alliance and is a two-time Adobe Marketo Champion. He is also a marketing instructor and was previously VP of Communications at the American Marketing Association.Trade Review"In an era of increasingly complex go-to-market strategies, Darrell Alfonso has helped capture some fundamentals that every Marketing Operations and Martech professional needs. What's more, it's an incredible resource for leaders to wrap their minds around the complex (and ever changing) landscape of Marketing Technology." * Mike Rizzo, CEO, MarketingOps.com *"Digital marketing has forever changed how businesses operate. Having personally experienced much of this transformation as it was happening, I can tell you the Martech Stack will continue to expand and evolve as technology, channels and strategies change. This book is masterfully written and a great blend of current practices, and what's next for Marketing teams." * Nick Bonfiglio, CEO and Founder of Syncari *"Darrell's deep knowledge in how Martech really works in an organisation, paired with a thoughtfully researched historical context and visionary foresight into where it's heading makes this essential reading for the seasoned or beginner marketing technologist alike." * Juan Mendoza, Founder and Editor, The Martech Weekly *"To be successful in marketing requires an understanding of how marketing technology is used to create the customer experience and to acquire, engage and retain customers. With this book Darrell Alfonso has made the complex world that is the marketing technology industry accessible and delivers a comprehensive guide to help companies deploy and manage an effective technology strategy. This is a must read for anyone in marketing or the C-Suite." * Anita Brearton, Founder and CEO, CabinetM *"Bible to all marketers. Martech is an integral part and lies at the center of any Marketing organization and all Marketing leaders must have a basic grasp and understanding of Martech. This book is the bible to understanding bringing the right Martech and the right people to orchestrate the strategy and the tools together." * Jessica Kao, Director, F5 Networks *"The explosion of martech in the last decade is a phenomenon that is defining the potential and future of marketing as a profession and a discipline. If you're in any way interested in martech, and what it means for your career in marketing, this book is a must-read." * Joel Harrison, Co-founder & Editor-in-Chief, B2B Marketing & Propolis *"Today, every business is a digital business where consumers are in control of the buying experience. Yet, while marketing technology is foundational to building your brand and growing your business digitally, most senior leaders don't understand "martech." Which is why this book is essential, as it enlightens us on how we leverage the power of marketing technology now and in the future." * Cassidy Shield, Chief Growth Officer, Refine Labs *"The Martech Handbook is a must for every modern marketer. With the acceleration of digital transformation in the world there has never been a more important time for marketers to build their knowledge and capabilities in martech. This book provides a deep dive on the core principles of marketing technology success including stack design, gaining stakeholder martech buy-in to developing robust marketing operations governance." * Carlos Doughty, Founder and CEO, Learning Experience Alliance *"Marketing is now thoroughly a technology-powered discipline. To thrive in today's environment, marketing organizations need to develop strong, mature marketing operations and martech capabilities. You couldn't ask for a better guide to achieving than Darrell Alfonso, a pioneering martech industry leader and marketing ops pro. The Martech Handbook is a treasure map to world-class marketing in an age of digital transformation and beyond." * Scott Brinker, Editor, chiefmartec.com *"This is chalked full of real-world advice to unlock the value of martech. A must read for any marketer thinking about or in the throes of using tech and tools to run Marketing like a business." * Scott Vaughan, Go-to-Market and MarTech Strategist *Table of Contents Chapter - 01: Introduction – The rise of marketing technology; Chapter - 02: The business need for Martech; Chapter - 03: Key categories of Martech; Chapter - 04: What is a Martech stack?; Chapter - 05: The framework for effective Martech stack design; Chapter - 06: The core business systems and platforms for every marketing team; Chapter - 07: Identifying value-add marketing platforms and tools; Chapter - 08: Principles for robust and scalable Martech stack management; Chapter - 09: Martech measurement, monitoring, and governance; Chapter - 10: Getting buy-in; Chapter - 11: Continual improvement

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Book SynopsisSachiko Scheuing is an award-winning privacy professional based in Frankfurt, Germany. She serves on the Europe Middle East and Africa senior leadership team of Acxiom, part of Interpublic Group (IPG), as European Privacy Officer. She also currently serves as the Co-Chairwoman of the Federation of European Data and Marketing (FEDMA). In 2020, she was awarded the DataIQ Professor Derek Holder Lifetime Achievement Award for her contribution to the data protection and advertising industries. In 2024, she was named by Women in Data as one of the 20 most influential women in data and tech.

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Book SynopsisJames Crask is Managing Director of Strategic Risk Consulting for Marsh, working with clients to deliver resilience and business continuity solutions. He also chairs the International Standards Committee responsible for all global Business Continuity and Organisational Resilience ISO Standards, including ISO 22301:2019. He previously worked for PwC where he was responsible for building the UK firm's business resilience advisory services and has held roles for the Nuclear Decommissioning Authority and for the BBC. He is based in London.

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Book SynopsisAndy Lancaster is Chief Learning Officer at Reimagine People Development consultancy, specializing in supporting, coaching and mentoring learning leaders and teams to create impactful development strategies and solutions, transform learning cultures and empower socialized learning communities. The former Head of Learning at the Chartered Institute of Personnel and Development (CIPD), Andy is a trusted thinker, commentator and inspiring speaker, renowned for his insights that have helped reshape the organizational learning landscape globally. He is the author of award-winning Driving Performance Through Learning, also published by Kogan Page.

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Book SynopsisMelissa Davies is a negotiation expert, professional trainer and coach based in Geneva, Switzerland. She is the founder of negoservices Sàrl and has over 25 years' experience in negotiating agreements and building lasting partnerships around the world. She leads workshops in negotiation skills and conflict management for businesses, universities, research institutes and not-for-profit organizations, and is a visiting lecturer at Geneva School of Business Administration, University of Applied Sciences Western Switzerland.Trade Review"In this book Melissa provides the necessary toolbox for having the right mindset and a structured approach to long-lasting negotiations." * Arnaud Chivard, Head of Engineering Performance Management and Improvement, Airbus Defence and Space *"This book represents the distillate of many years of professional negotiation experience - it simply works." * Dr. Jochen Rink, Director, Department of Tissue Dynamics and Regeneration, Max Planck Institute of Biophysical Chemistry *"A must-read book that offers a blueprint for handling conflicts, negotiating partnerships and concluding lasting agreements. It provides practical guidance and uses engaging stories. As a professional with an impressive track record in successful negotiations, Melissa Davies expertly introduces her solution-focused approach. She offers a five-step guide to lasting agreements, enlivened by 'real-life' examples from business, politics and humanitarian action. A compelling, highly accessible and timely book that will change your negotiation mindset and skills."" * Frédéric Varone, Professor of Political Science, University of Geneva *"The Practical Negotiation Handbook offers a fresh take on negotiations. Melissa Davies emphasizes a constructive and collaborative approach aimed at building long-term partnerships. The book offers extremely practical, easy-to-implement advice on getting what you want from a negotiation. She focusses on hard skills and tactics - as you would expect from a book on negotiations - but also helps to develop the soft skills needed to land a good deal and build a long-term relationship at the same time."" * Lynda Mansson, Director General, MAVA Foundation *""Caution! This book could fundamentally change how you think about negotiation. Taking advantage of her extensive experience in partnerships building, Melissa Davies gives us a thorough and handy guide to bringing out the best in our negotiations and achieving sustainable collaborations. You will find this book fascinating, and your counterpart will be delighted that you have read it. I loved Melissa's very simple and rigorous approach. It was interesting to put it in perspective with what we teach at university: both we (based on scientific studies) and Melissa (based on her experience) arrive at very similar conclusions. Does this mean that for once theory and practice meet?"" * Lisa Faessler, Ph.D. candidate in Management and assistant for Negotiation classes, University of Lausanne *"Incredibly helpful! The Practical Negotiation Handbook is indeed what the title says, providing a very useful and elegant five step model for 'solution focused negotiation.' It describes in practical detail a process where each negotiating party explores the conditions under which they could say yes to the other party's request. There are plenty of gems here - online negotiations, non-violent communication, mindset, non-cognitive skills, multicultural negotiation. And a really insightful chapter on gender and negotiation including gender backlash and the influence of race and culture on gender, further developed out with the author's own experience as a negotiator over 25 years. Many thanks, Melissa!"" * ny thanks, Melissa!" Tim Newton, Sustainability Manager, Solution Focused Practitioner, UKASFP *"I've been applying Melissa's life-changing approach to negotiation on work and personal projects, and it has done wonders to establish the best outcome in any situation. I would recommend this read to all my friends and co-workers." * Sandra Pichon, Engineering Director, Nagravision *"I consider negotiation a key survival skill that can be learned and practiced continuously to achieve more in life and at work, now and in the future. Melissa's book is very easy to read and I agree with her that "the best indicator of a successful negotiation is its sustainability". Melissa establishes interesting links with the solution focused coaching methodology and explores some original angles, like gender diversity or the challenges related to remote communication in critical conversations. Enjoy the read!" * Dr Ofra Hazanov, Head of Talent & Development, EPFL (Swiss Federal Institute of Technology Lausanne) *"A systemic view of negotiation with clear procedures and helpful examples. I can now prepare myself for negotiations in a completely different way and I know to respond much better to my counterpart." * Dr Caroline Biewer, Team lead HR development and training, Helsana *"Very good read. I particularly like that the author clearly distinguishes between negotiations and other means of reaching a solution, and discusses under which circumstance either have their justification." * Gerlind Wallon, Deputy Director, EMBO *"This practical handbook will become your best partner for preparing and conducting important negotiations." * Arnaud Chivard, Head of Engineering Performance Management and Improvement, Airbus Defence and Space *Table of Contents Chapter - 00: Preface - Why this book fills a market need; Chapter - 01: Introduction and mind-set; Chapter - 02: The five-step negotiation process; Chapter - 03: Prerequisites and positioning your goal; Chapter - 04: Step 1 - Contextual analysis; Chapter - 05: Step 2 - Preparing your goal and your roadmap; Chapter - 06: Step 3 - The encounter(s); Chapter - 07: Step 4 - The offer; Chapter - 08: Step 5 - The implementation; Chapter - 09: A few words on gender and negotiation; Chapter - 10: Stand out as an excellent negotiator

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Book SynopsisElizabeth Harrin has over 20 years' experience in project roles across financial services and healthcare and currently works as a senior project manager. She is the founder of the award-wining website, Rebel's Guide to Project Management which provides training, education and mentorship to project managers and also runs the project management community, Project Management Rebels. She is based in Brighton, UK.

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Book SynopsisEmma Bridger is an award-winning employee engagement specialist and Director of People Lab, an employee engagement consultancy that works with high-profile clients worldwide. Based in Hastings, UK, she has designed and developed the CIPD range of public and in-house employee engagement courses and is a regular conference speaker. She contributed to the UK Government Review Engaging for Success and is a member of the Engage for Success movement as part of its "guru group". In 2021, she was named as one of the Most Influential HR Thinkers by HR Magazine.Trade Review"Emma Bridger is the go-to expert for employee engagement which makes this book the definitive guide for engaging your employees. This third edition has been updated to include the latest thinking and practice required to make a difference to your people. Employee engagement is more critical now than it has ever been and this book has everything you need; whether you're starting out in the field or you're an established practitioner. Packed full of practical tools and guidance backed up by science, and relatable case-studies, it's a must read for anyone working in employee engagement." * Pete Markey, CMO, Boots *"Emma Bridger's book Employee Engagement is a concise reference for the practical implementation of staff engagement approaches within organizations. Managers, HR staff and academics can use this book to plan how to introduce a thorough staff engagement programme and research how it all works in practice. Employee Engagement design, measurement, implementation and future action planning are all investigated within this comprehensive book and Emma also provides an easily digestible literature overview within the field." * Dr Julian A Edwards, Research Fellow, The Open University (about a previous edition). *"This is essential reading for everyone working in employee engagement and, beyond that, an invaluable source of learning for all individuals working in teams as critical components within organizations striving to deliver better results." * Rob Neil OBE, Director & Founder, Krystal Alliance (about a previous edition) *"Employee Engagement is the must-read book for any manager or HR professional who is concerned about raising and maintaining high levels of engagement. Written in an authoritative yet accessible style by one of the UK's leading experts, the book guides the reader step-by-step through the complex decisions that need to be made in developing and implementing a successful engagement strategy." * Katie Bailey, Professor of Work and Employment, King's College London (about a previous edition) *"Emma Bridger brings a practical and effective approach to the big subjects of employee engagement and organizational culture, which are so vital for any organization's success today. Beneath her warm and friendly style lies considerable expertise, and this book shares the insight she has gained over many years helping organizations like ours to unlock the potential of our people." * Richard Parry, Chief Executive, Canal & River Trust (about a previous edition) *Table of Contents Chapter - 00: Introduction; Chapter - 01: What is employee engagement?; Chapter - 02: Does engagement matter?; Chapter - 03: Developing your employee engagement strategy; Chapter - 04: How it works; Chapter - 05: Employee engagement: How do you do it?; Chapter - 06: Employee engagement tools and techniques; Chapter - 07: Planning and action; Chapter - 08: Measuring engagement; Chapter - 09: The future of employee engagement

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Book SynopsisJanthana Kaenprakhamroy, based in London, UK, is founder of multiple award-winning insurtech Tapoly, the first on-demand insurance platform for the gig economy in Europe. Recognized as a trailblazer working at the intersection of insurance and technology, she was named one of Forbes' Top 100 Women Founders to Watch (no.6), one of the Insurtech Institute's Top Ten InsurTech Influencers, one of the Most Influential Women in Tech, the winner of Elite Women in 2021 and an Insurance Leader of the Year.

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Book SynopsisZontee Hou is Founder of Media Volery, a digital marketing agency, and Managing Director of consultancy Convince & Convert. She has nearly 20 years of experience in the marketing industry and has advised organizations including the International Monetary Fund, Fidelity Investments, Indiana University and Caesars Entertainment. Hou has been a lecturer at Columbia University and The City College of New York, and she is a sought-after business speaker. She is based in Brooklyn, New York.

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Book SynopsisAlison Arnot is an award-winning business owner, trainer, consultant and speaker with over 25 years' front-line experience in PR, internal communication and crisis communication. For the past 12 years she has trained others in these disciplines for the Chartered Institute of Public Relations (CIPR) and for clients through her business Catalyst Communications.

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Book SynopsisIan Greer has over 30 years' experience in vocational education and training. He has been a lecturer and senior manager in two of England's largest further education colleges, an external verifier and examiner for City & Guilds and a quality adviser for the Learning and Skills Council. He is based in Sheffield, UK.

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Book SynopsisJonathan O'Brien is the CEO of Positive Purchasing Ltd, based in Plymouth, UK. With over 30 years of experience, he has helped equip global organizations to increase their purchasing capability through digital platforms, training, education and working directly with practitioners and executive teams. He is the author of Category Management in Purchasing, Supplier Relationship Management, The Buyer's Toolkit, and Sustainable Procurement, all published by Kogan Page.

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Book SynopsisSorin Patilinet is the Senior Director of Marketing Effectiveness at Mars based in Brussels, Belgium. His initiatives such as the innovative AVI and ACE effectiveness measurement systems have earned industry recognition from prestigious organizations including WARC, ANA and WFA. As a keynote speaker at renowned industry events including Cannes, WFA, ANA, Mad//fest, Festival of Marketing, Possible, and ARF, and as a regular guest lecturer at Wharton Business School and other universities in Europe, he plays a crucial role in shaping the future of marketing and inspiring the next generation of marketers.

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Book SynopsisHilary Scarlett is an international speaker, consultant and author. Her work has spanned Europe, North America and Asia and focuses on helping leaders in the private and public sectors to introduce change efficiently and effectively. Based in London, UK, she is a member of the British Neuroscience Association and the British Psychological Society.

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Book SynopsisKevin Perlmutter is Chief Strategist and Founder of Limbic Brand Evolution, a brand strategy consultancy which puts emotional insight at the center of how brands spark desire. Based near New York City, NY he works with business and brand leaders to create stronger connections between their brand and the people they want to reach. Previously, he was Senior Director of Brand Strategy at Interbrand. For over a decade has been a writer and speaker on the intersection of brand strategy, emotion and customer engagement, including as a podcast host and contributing writer for Brandingmag.

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Book SynopsisJulie Hodges is a leading expert on change in organizations and is a Professor of Organizational Change at Durham University Business School, UK. She worked as a business consultant for over 20 years in several organizations including PwC, Vertex and the UK British Council. She is an Academic Fellow of the International Council of Management Consulting Institutes (ICMCI), a Principal Fellow of the Higher Education Academy and a Senior Fellow of the Foundation for Management Education (FME). She is the author of People-Centric Organizational Change and Consulting, Organization Development and Change, both published by Kogan Page.

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Book SynopsisKasey Harboe Guentert is a consultant with APTMetrics, a human resources consultancy specializing in talent management solutions. Prior to this she was Head of Global Assessment, Selection and Measurement at Airbnb and Global Talent Selection Manager at Meta. She is based in San Francisco, California. Mollie Berke is a Managing Director at Modern Executive Solutions. Prior to this she was a Global selection Science Partner and Global Talent Assessment Partner at Meta and a Leadership Assessment and Succession Consultant at Korn Ferry. She is based in Jacksonville, Florida.

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Book SynopsisTom Miner is a social media strategist and former Head of Global Social Media at Crocs Shoes. For the last decade he has lead social media efforts for global consumer brands, B2B technology companies, international universities, government agencies and global non-profits. At Crocs, Tom helped spark the brand's transformation to one of the hottest brands today. He now consults and develops strategies for a diverse range of clients around the world, from household name consumer brands like Martha Stewart and Funko, to international B2B technology enterprises such as EGYM. He is based in Denver, Colorado.

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Book SynopsisColin Barrow has lectured in business schools in the UK, the USA, Australia, the Far East and throughout Europe. A former visiting fellow at Cranfield School of Management, he is the author of the 30 Day MBA series, Financial Management for the Small Business and Starting a Business from Home (all published by Kogan Page). He is based in Penzance, Cornwall, UK.

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Book SynopsisAmy Brann is Founder and Director of Synaptic Potential and an expert in helping organizations harness their unrealised people potential through the power of neuroscience. Over the past 18 years, Amy has advised top businesses across the globe, including Tesco, Warner Brother, EY, Twinings, Novartis and BNP Paribas and is an Associate of the Moeller Institute at the University of Cambridge. She is the author of Neuroscience for Coaches, also published by Kogan Page and is based in Warwick, UK.

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Book SynopsisNicholas Ind is an associate professor at Oslo School of Management and a partner in Equilibrium Consulting. Previously he ran Icon Medialab's brand consultancy arm in Sweden. He is former director of the Design Business Association (UK), a member of the advisory board of Corporate Reputation Review and the editorial board of the Journal of Brand Management. He was a founder member of the Medinge Group, an international branding think tank. Nicholas is the author of eleven books including Beyond Branding, Living the Brand and Brand Together, all published by Kogan Page. Sandra Horlings is a branding and marketing consultant specializing in sustainable business development in a circular economy. Before she founded Wonderwings in 2008, she was a member of the BBDO board in the Netherlands and responsible for Proximity in Amsterdam. Sandra is a guest lecturer and corporate trainer. She is a member of Medinge and a founder of Wereldmarketeers, a Trade Review"Brands with a Conscience presents a timely and necessary reflection on how brands should focus to remain competitive and relevant in today's marketplace. The cases and concluding framework showcase what have become the imperative foundations for building brands in a participative market where consumers, more than ever, have control over the identity of a brand. A must-read for any student, manager, or entrepreneur trying to contribute in making a better world." * Francisco Guzman, Associate Professor, University of North Texas and Co-Editor of the Journal of Product and Brand Management *"In an age of understandable scepticism about brands, it is refreshing to see a more rounded view of branding being taken by Sandra Horlings and Nicholas Ind. Being a brand with a conscience isn't another gimmick but should be a way of life for a brand; a recognition that brands can improve our lives. This interesting and varied collection of case studies highlights how deep seated values should be at the core of 21st Century brand management." * Professor Stuart Roper, Bradford University School of Management *"I like that Brands With a Conscience builds sustainable thinking and doing into their way of being. As a more than 300-hundred-years-old family business, Berry Bros. & Rudd share this ethos. To be successful over the long term, we know the importance of having a vision of the future, balancing a humanistic approach with commercial realities of running a business, and, critically, being able to know when to change and when to stay the same." * Geordie Willis, Creative Director, Berry Bros. & Rudd *Table of Contents Chapter - 01: Introduction, by Ava Hakim; Chapter - 02: Case Study 1: Dilmah Tea, by Jack Yan; Chapter - 03: Case Study 2: John Lewis Partnership, by Erika Uffindell & Simon Paterson; Chapter - 04: Case Study 3: Dr. Hauschka by Brigitte Stepputtis; Chapter - 05: Case Study 4: Merci by Philippe Mihailovich; Chapter - 06: Case Study 5: Tony's Chocolonely by Sandra Horlings; Chapter - 07: Case Study 6: Slow Food by Peter Brown; Chapter - 08: Case Study 7: DNV GL by Nicholas Ind; Chapter - 09: Case Study 8: Cosentino by Cristián Saracco; Chapter - 10: Case Study 9: TATA Steel by Horo Sudhir; Chapter - 11: Case Study 10: Placebranding by Nikolaj Stagis; Chapter - 12: Case Study 11: Leadership by Enric Bernal;

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Book SynopsisMartin Newman has over 35 years' experience in marketing, digital, CEO and Chairman roles working with major brands including Harrods, Burberry, Pentland Brands and Intersport. Based in the UK, he serves as a Chairman and Board Advisor to a host of well-known brands, and is the founder of The Customer First Group and Customer Service Action. A renowned thought-leader, he has been named by Retail Week as one of the 50 most powerful people in online retail for 5 consecutive years, and listed in the Retail Insiders top 100 Retail Movers & Shakers and the British Vogue Online Fashion 100. He is the author of The Power of Customer Experience (also published by Kogan Page).Professor Malcolm McDonald is Emeritus Professor at Cranfield and Honorary Professor at Warwick Business School. As Chairman of six companies, McDonald works with the operating boards of some of the world's leading multinationals and has written over 40 books, including the bestseller, Marketing PlaTrade Review"The vital importance of customer-centricity is an enduring business truth. Newman and McDonald's book creates a contemporary perspective on how businesses can embrace this goal in new ways. Typically, their ideas are hugely practical and straightforward for organizations to implement." * David Wild, CEO, Domino’s *"A pithy, practical, enjoyable and thought-provoking book that brings new insights into consumer behaviour and how to improve the experience you deliver. This book will appeal to anyone who works in a consumer business, irrespective of the sector. A book that you can read from cover to cover and then dip in and out of when you are looking for inspiration to change the way you might be framing a consumer challenge. I really love the practical and relatable examples." * Debbie Hewitt MBE, Chairman, White Stuff *"Written by one of the world's leading multichannel customer experience experts with the support of one of the world's leading marketing academics, this practical guide to improving customer experience is essential reading for anyone who wants to thrive in an increasingly disrupted, hyper-local, mobile world. I have worked with both of them separately, but this author combination provides a powerful fusion." * Andy Rubin, Chairman, Pentland Brands *"100 ways to turn disruption into opportunities. This book should become your best friend in a fast-changing retail environment. Newman's common sense is brilliant!" * Paul Delaoutre, President, Al-Futtaim Retail *"If you are a CEO, buy this book for your team and devote an off-site day (or two) to undertaking an honest appraisal of how you score against Martin Newman's 100 recommendations for transforming your service culture. If you are not a CEO, buy this book and give it to your CEO." * Richard Pennycook, Non-Executive Director and Chairman, retail sector *Table of Contents Chapter - 00: Introduction; Chapter - 01: Put the customer first: if you don’t, someone else will; Chapter - 02: Marketplaces and disruptors are eating your lunch (taking your market share); Chapter - 03: Removing friction from the customer’s journey: getting the basics right in travel, retail, food and beverage, leisure and financial services; Chapter - 04: How to be disruptive in your own business; Chapter - 05: The role of the store and its new footprint; Chapter - 06: We live in a hyper-local world where mobile is key; Chapter - 07: Organizational design to put the customer first; Chapter - 08: Cultural change – must be top down and bottom up; Chapter - 09: Less about corporate, more about social responsibility; Chapter - 10: Retail as a service; Chapter - 11: Winning the hearts and minds of customers in international markets; Chapter - 12: Customer-centric marketing communications; Chapter - 13: A new framework for the marketing mix: the Customer Mix or 6Ws; Chapter - 14: Strategic social media and its importance to the whole organization; Chapter - 15: The impact of AI, augmented virtual reality, machine learning and voice on customer experience; Chapter - 16: The rise of the ‘ations’ in driving differentiation; Chapter - 17: Understanding customer behaviour: turning data into actionable insight and the key drivers for customer relationship management; Chapter - 18: So where do you start to transform your business?; Chapter - 19: 100 practical ways to improve customer experience;

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Book SynopsisOD expert and executive coach, Paul Lawrence is Co-director of the Centre for Systemic Change, a change management company based in Sydney. Paul was previously a Global Programme Director for OD and Learning at BP.Trade Review"This is a practical book packed with real life examples, constructive advice and challenge. The content will make you think, smile and occasionally wince! I commend it to everyone fascinated by the real drivers of change in organisations - big, small, start up, mature and across sectors." * Ann Ewing, Strategic Human Resources Leader with an international charity, formerly Head of Learning & Development with a major bank, and previously Vice-President Organisational Capability for BP. *"Paul Lawrence has used his unique background as businessman, author, coach and consultant to provide a practical approach to a new way of understanding how successful change really works." * Andreas Priestland, Director Learning Project and formerly Senior Organisational Development Consultant BP Group *"What sets Leading Change apart from all of the the other publications that are so abundant on this topic, is the fact that it addresses change management via first hand accounts of real business leaders deep within the "change trenches". These leaders all confronted extraordinary situations, across a variety of cultures and business sectors. In doing so it offers the reader a real look into the dynamic juxtaposition of insight and reflection, action and reaction, listening and involving, learning and coaching that is anything but academic, static or linear within an organization...especially when it comes to change." * Graham Kwan, Chief Executive Officer, Character Capital Inc. *"Leading Change is the umpteenth book on change management but it treats it very differently from other books I have come across. Paul manages to make it very personal and thus recognisable. He shows the struggle that each and every change agent is going through and makes it clear there is no one answer. The book is almost a reversed version of the average textbook: it does not teach you the model and then try to explain it. It builds up 'the Emerging Change Model' step by step, chapter by chapter, taking the reader by the hand. It shows how all the elements are themselves subject to change and how they all influence each other. It's all based on actual change stories, successes and failures. The use of anecdotes makes it an easy read and there is a powerful, recognisable insight on every page.The most insightful yet down-to-earth book on change I have read in a long while!" * Karin Bax, Change Manager at HEINEKEN International *"Leading Change treats change management very differently from the many other books I have come across on the subject. It builds up the Emerging Change Model step by step, chapter by chapter, showing how all the elements in the model are subject to change and how they influence each other. The most insightful yet down-to-earth book on change I have read in a long while." * Karin Bax, Change Manager, Heineken International *Table of Contents Chapter - 00: Introduction; Chapter - 01: The emerging change model; Section - ONE: Reflective dialogue in action; Chapter - 02: Dialogue and communication; Chapter - 03: Listening; Chapter - 04: Voicing; Chapter - 05: Reflection; Section - TWO: Perspective, purpose and identity; Chapter - 06: The evolution of perspective; Chapter - 07: The evolution of purpose; Chapter - 08: The evolution of identity; Section - THREE: Power and politics; Chapter - 09: Power and politics; Section - FOUR: Themes; Chapter - 10: Authenticity; Chapter - 11: Resistance to change; Chapter - 12: Systemic thinking; Section - FIVE: Application; Chapter - 13: Case study: The emerging change model in practice; Chapter - 14: Getting started; Chapter - 15: Leadership; Chapter - 16: Building capability; Chapter - 17: The role of coaching

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Book SynopsisAndy Swann is the Founder/ CEO of My Amazing Team, where he works around the world on unique, innovative and impactful innovation projects for some of the planet's largest organizations and biggest brands. Known as an expert on the connection between people, organizations and action. A regular media contributor, Swann has been featured on the BBC, NBC, ABC, Fox and many others. He also hosts The LifeWork Podcast and recently launched the weekly Give Out But Don't Give Up live show on YouTube.Trade Review"The principles set out in The Human Workplace are helpful for any company that emphasizes purpose and identity, connection with the company, each other and the community, as well as co-creation and two-way dialogue with employees. This is a helpful guide on how to grow by design." * Mark Levy, Airbnb's first Head of Employee Experience *"Andy Swann knows better than most that things just aren't that straightforward. Bringing his work at the coalface of organizational change with him, he leads us through the challenges, debunks the fads and offers practical and effective ways of not only coping with the challenges of the future but possibly even enjoying them." * Euan Semple, Author, Speaker and Business Strategist *"This book is pragmatic, relevant, current - it should be required reading for all leaders claiming "People are the most important thing to me" and selectively pointing at other companies saying "I want that one" without understanding the elements, i.e, people." * Andy Meikle, former Chief People Officer, JustGiving and Founder, Folk Consulting *"The Human Workplace offers a thoughtful and incisive examination of our complicated relationship with our work, its meaning and our attitudes. In this comprehensively researched book, Andy Swann considers the full scope of how we work, from the interpersonal to the networks and communities on which we rely, and how this is translating into today's society. In an age of digitization and artificial intelligence, Swann repeatedly finds that applying our shared humanity is the most important element of a high-performing workplace. From case studies to personal reflections, he explores engaging workplace comparisons and finds ingenuity at work in work. This book made me reconsider how we should shape the future of work and appreciate that it will be those who are constantly learning in our high-speed world that will deserve success for their teams and a resilient future for their organizations." * Tim Pointer, former HR Director, Dixons Carphone and Founder, Starboard Thinking *Table of Contents Section - 00: Introduction; Section - 01: Getting to grips with the basics; Section - 02: Building your structure; Section - 03: All about people; Section - 04: In all the right places; Section - 05: Turning it into action; Section - 06: Communications and technology; Section - 07: Getting there: making the change; Section - 08: Final thoughts;

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Book SynopsisLiam FitzPatrick is Joint Managing Partner of change communication consultancy Agenda Strategies. He has worked both in-house and for major consultancies running change campaigns, developing communications teams and advising on metrics and evaluation. Liam co-founded the Black Belt series of training for internal communicators and lectures and has served as an external examiner at UK universities. A Fellow of the UK Chartered Institute of Public Relations, he has been involved in planning the education and training of PR practitioners. He is a also member of the Global Certification Council of the International Association of Business Communicators.Klavs Valskov is Joint Managing Partner of change communication consultancy Agenda Strategies. Since 1999 he has worked in PR, marketing and communication with organisations including L'Oreal, Accenture, Nordea Bank and the Danish Government. From 2008-2013 Klavs was the award-winning Global Director of Communication in Maersk Trade Review"This is a must-read for everyone responsible for developing or managing internal communications. It builds on the most important experience shared by leading experts over the past decades and elegantly summarizes this into a current overview of what internal communicators must do to add value to the business." * Torben Bundgaard, Head of Leadership Communication, Novo Nordisk *"This book sets itself apart from others through its combination of theory and practical tips and templates. It is a joy to read - written in such an engaging, accessible way that anyone can understand it. From managing change communication to advising leaders and creating compelling messages, this book covers all the vital areas for any IC function." * Saskia Jones, Head of Internal Communication, Oxfam GB *"I wish I'd had a guide like this when I started out in internal communication....I'd recommend this manual to anyone working in internal communication; it's a great reference point for the start of any new communication challenge!" * Jenny Clark, Head of Internal Communications, The De Beers Group of Companies *"Rigorous, easy to read and use, grounded in extensive practice. Highly recommend for all in the field and for general managers who need to think beyond comms as a corporate function and take responsibility for the impact of effective human connections." * Sabine, Amazon reviewer *"This is essential reading for all those who are serious about making internal comms count in their organisation. From helping you understand and convince your organisation why IC is important, to explaining how to handle senior leaders, to giving you a straightforward means of setting out messages clearly and simply, this book has it all. Anybody who has experienced the challenges which all of these issues bring to a communicator will find this instantly accessible and appealing." * Barry Shaw, Amazon reviewer *Table of Contents Chapter - 01: What internal communication is and why it matters; Chapter - 02: Organizing internal communication; Chapter - 03: Planning; Chapter - 04: Audiences; Chapter - 05: Messaging; Chapter - 06: Channels; Chapter - 07: Why line managers matter and how to support them; Chapter - 08: Working with senior leaders; Chapter - 09: Change; Chapter - 10: Research and evaluation for internal communicators; Chapter - 11: Developing yourself and the team

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Book SynopsisHIGHLY COMMENDED: Business Book Awards 2020 - HR & Management Category Deliver learning in the flow of work to optimize your L&D activities, improving performance of individuals and the overall business. Learning and Development (L&D) professionals are uniquely placed in an organization to improve both individual employee performance as well as the overall performance of the business. To maximise the impact of learning, activities must be aligned with the goals of the organization and delivered in the flow of work so that performance improvement is continuous. The course can no longer be the default learning option and creative workplace solutions are now vital. Driving Performance through Learning shows L&D professionals how to identify business needs and leverage learning that drives performance improvement to enable an organization to achieve its objectives. Beginning with an exploration of the fast-changing organizational learning landscape Driving Performance through Learning covers everything from how to diagnose needs through performance consulting conversations, using data and metrics and tracking impact to designing agile solutions by leveraging technology, facilitating social collaboration and vibrant learning communities. There is also expert guidance on curating content, embedding coaching, valuing mistakes and adopting a more self-directed learning approach. This book also defines the key characteristics of the new learning organization and the emerging roles of the future-focussed L&D team and whether these new responsibilities should be developed in-house or outsourced. This is an essential handbook for all L&D professionals seeking to transform workplace learning and drive organizational performance.Trade Review"In a world of fast-changing work, Andy shows how L&D can strategically align and integrate learning into work to drive performance." * Mark Reilly, Head of Learning Content Design, Global Learning & Development, McDonald’s Global Franchising Limited *"Few practitioners have walked the talk like Andy. Consequently, this book is bursting with ideas which challenge all in L&D to consider what we're doing to lead learning." * Michelle Parry-Slater, Learning and Development Director, Kairos Modern Learning *"This book is hugely helpful thanks to the focus on learning making a real impact on performance. I'd recommend it for anyone looking to redefine their organization's learning approach." * Gemma Critchley, Head of Technology and Innovation for Learning, Aviva *"Meticulously researched, this book is packed full of useful checklists and tips that will make it the go-to guide for both new and experienced learning professionals dedicated to making an impact in the changing world of work." * Laura Overton, Award winning learning industry analyst and founder of Towards Maturity *"Andy has crafted the way we mesh learning and performance in one supercharged effort. You don't have to be in L&D to gain from this excellent book. But if you are, this is you on turbo!" * Perry Timms, Founder and Chief Energy Officer, People and Transformational HR *"This important book details the case for change in learning and development. A must-read for anybody in learning needing a sense-check of where we are, where we're headed and what this means to them." * David James, Chief Learning Officer, Looop Learning *"If you are a learning practitioner and deeply care about being a 'value creator', then this book is a must-read." * Barbara Thompson, Learning Strategist and Architect, GP Strategies *"Andy sets out a bold and ambitious manifesto for the L&D profession. This is a book that encourages us to build the future today. It is both practical and inspirational." * Dr. Paul Taylor-Pitt, Assistant Director, Organisational Development, NHS Employers *"A great manual for anyone seeking to transform their function in order to drive business performance in the modern world. If you're an L&D practitioner grappling with what's required for the next iteration of corporate learning then read this book!" * Stuart Evans, Head of Leadership & Learning, Rolls Royce *"Driving Performance through Learning is not only a book, but an inspiration. This book gives insight and guidance for changing the face of your L&D function." * Martin Baker, CEO, Charity Learning Consortium *Table of Contents Section - ONE: Understanding emerging landscapes; Chapter - 01: Redefining workplace learning; Section - TWO: Laying essential foundations; Chapter - 02: Diagnosing needs; Chapter - 03: Tracking impact; Chapter - 04: Designing responsively; Section - THREE: Transforming learning approaches; Chapter - 05: Leveraging digital; Chapter - 06: Facilitating communities; Chapter - 07: Curating content; Chapter - 08: Supporting self-direction; Chapter - 09: Embedding coaching; Chapter - 10: Valuing mistakes; Section - FOUR: Redefining the L&D function; Chapter - 11: Transforming roles; Chapter - 12: Transforming mindsets

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Book SynopsisFINALIST: Business Book Awards 2020 - Start-Up Inspiration Category Start-Ups, Pivots and Pop-Ups is a must read for anyone with a business idea and the desire to be successful. It gives the reader the skills and knowledge to survive in today's innovation and entrepreneurial-focused world. This book is about starting a business. It's about putting your toe in the entrepreneurial water - perhaps through doing a short term business gig or a pop-up business - and then seeing what happens. It shows you how to listen to the customer and work out why failures may happen, and when they do, you'll learn how to deal with them and create a new business that is robust and ready to grow. Start-Ups, Pivots and Pop-Ups shows you the best ways of starting, testing and growing a business. It shares the stories, experience and insights of those who've done it, and explains how to innovate, trial, refine and succeed. Even if your business idea struggles, you'll find out how to learn so much that you'll pivot your business, try again and then win big time. You'll learn from a range of organizations including Blue Cow Vodka, Sandows Cold Filtered Coffee, Monty's Bakehouse and Lagom Kitchenware.Table of Contents Chapter - 00: Prologue; Chapter - 01: The ups and downs of starting a new business; Chapter - 02: The start-up revolution; Chapter - 03: Pivots, refinements and surprises; Chapter - 04: Pop-ups, questions and experiments; Chapter - 05: Start-ups - How to do them. How to succeed; Chapter - 06: Conclusions and summary; Chapter - 07: Bibliography; Chapter - 08: Index

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Book SynopsisEffectively and ethically leveraging people data to deliver real business value is what sets the best HR leaders and teams apart. Excellence in People Analytics provides business and human resources leaders with everything they need to know about creating value from people analytics. Written by two leading experts in the field, this practical guide outlines how to create sustainable business value with people analytics and develop a data-driven culture in HR. Most importantly, it allows HR professionals and business executives to translate their data into tangible actions to improve business performance, whilst navigating the rapidly evolving world of work. Full of practical tools and advice assembled around the Insight222 Nine Dimensions in People Analytics® model, this book demonstrates how to use people data to increase profits, improve staff retention and workplace productivity as well as develop individual employee experience. Featuring case studies from leading companies including Microsoft, HSBC, Syngenta, Capital One, Novartis, Bosch, Uber, Santander Brasil and American Eagle Outfitters®, Excellence in People Analytics is essential reading for all HR professionals needing to unlock the potential in their people data and gain competitive advantage.Trade Review"In this book, cutting-edge practitioners share insights that you can start putting into action right away."" * Adam Grant, #1 New York Times bestselling author of THINK AGAIN and host of the TED podcast, WorkLife *"Exceptional and the standard for people analytics" * Dave Ulrich, Rensis Likert Professor, School of Business, University of Michigan Partner, The RBL Group *"A superb book with practical case studies applicable to every HR professional and business leader in the use of data analytics towards better decision making."" * Low Peck Kem, Chief Human Resources Officer, Public Service Division, Prime Minister’s Office, Singapore *"Filled with topical case studies that can support any people analytics and HR team in their pursuit of creating enterprise value." * Loren I. Shuster, Chief People Officer & Head of Corporate Affairs, The LEGO Group *"HR is closer to the business than ever, and this book shows how people analytics is a business activity that drives substantial value." * Katarina Berg, Chief Human Resources Officer, Spotify *"There is a need for companies to become more human in our increasingly digital age. I have found, as a CHRO, that analytics provides equal benefit to both employees and the business, and Excellence in People Analytics dovetails these two very well. Using analytics is clearly one of the most valuable tools for becoming more human, enabling personalization and consumerisation of the employee experience." * Leena Nair Chief Human Resources Officer, Unilever *"People analytics provides business executives with another lever to improve their strategy and operations. Jonathan and David have a deep understanding of this topic and its impact on people and performance. Their work with companies across the globe is now captured in this book, providing insight with a collection of terrific case studies and practical advice. It is an outstanding guide for executives wishing to create value using people analytics." * John Boudreau, Professor Emeritus, Marshall School of Business, University of Southern California *"Excellence in People Analytics is a delightful journey of discovery through the field of people analytics with 30 vivid case studies and practical models. Businesses have recognized that workforce data can unleash the potential of talent and create value for the company. Yet people analytics is one of the biggest capability gaps for organizations. This book inspires me and is a great guide to implement people analytics beyond the 'buzz' term." * Rosa Lee, Executive Vice President of Bosch China & Corporate HR, Head of Asia-Pacific *"Excellence in People Analytics will equip HR leaders and practitioners with the structures and use cases they need to keep up with technology and learn new skills. I have little doubt that this book will define HR's contribution to the workplace of the future." * Bernard Marr, Bestselling author of Data Strategy and Data-Driven HR, futurist and strategic advisor *"Brilliantly insightful, yet practically impactful. This is a foundational book in the field of people analytics that emphasizes a business-first approach for elevating human performance. The nine dimensions for success are complemented with powerful cases that will empower any practitioner to apply these concepts." * Michael J. Arena, VP Talent & Development, AWS and author of Adaptive Space *Table of Contents Section - PART ONE: The case for people analytics; Chapter - 00: Introduction; Chapter - 000: The business value of people analytics; Section - PART TWO: Nine Dimensions for Excellence in People Analytics; Chapter - 01: Governance; Chapter - 02: Methodology; Chapter - 03: Stakeholder Management; Chapter - 04: Skills; Chapter - 05: Technology; Chapter - 06: Data; Chapter - 07: Workforce Experiences; Chapter - 08: Business Outcomes; Chapter - 09: Culture; Section - PART THREE: The next steps for people analytics; Chapter - 10: Transforming people analytics; Chapter - 11: Epilogue - the future of people analytics; Chapter - 12: Concluding remarks; Chapter - 13: Glossary; Chapter - 14: Index

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Book SynopsisIn a noisy, fast-paced marketing world, customer insight holds the key to creating memorable, purpose-driven marketing. This book shows precisely how customer insights can be used to build a marketing mission with purpose. Customer Insight Strategies outlines the critical role of customer insight and provides techniques and strategies that will help marketers identify trends, nurture leads and understand consumers - ultimately, empowering them to grow profits. The strategies are explained in a straightforward, jargon-free manner, and can be applied to a huge range of marketing challenges, regardless of time, budget or organizational size. Customer Insight Strategies discusses many of the core methods through which customer insight can be gleaned, providing easy-to-follow guidelines for applying them to everyday marketing practice. Covering topics such as customer segments, marketing to personas and lead generation, it contains global case studies from organizations including Cisco, NTT, Refinitiv and The Co-op as well as interviews with leading business professionals sharing their thoughts on using customer insights to grow profits. Written by a highly respected thought-leader and industry influencer, this book will help any professional create truly powerful marketing.Trade Review"Offers expert views and practical advice on how to understand the buyer so well that you can go from selling to helping today's hyper-connected and empowered customers buy." * Malin Liden, Vice President, Head of EMEA Marketing Transformation Office, SAP, Germany *"This is not only a great reminder of the need for insight, but an incredibly useful resource to remind us how to generate the right insights across key touch points." * Maria Koutsoudakis, Brand Director UK, Vodafone *"Marketing is about creating relationships that are great for the customers who experience them, great for the people who make them happen, great for the people who "sell" them, great for all stakeholders and great for the planet. If you are interested in learning how to do this, buy and use this book." * Professor Malcolm McDonald, Emeritus Professor, Cranfield University School of Management *"Delighting customers is a powerful path to profitability and this book skilfully provides the playbook on both strategy and execution-the why and the how. It's a must-read for business leaders who need to translate insight into action to accelerate business growth!" * Vanessa DiMauro, Head of Community, Georgian Partners and Forbes Top 40 Digital Marketer, USA *"The internet, social media, legislation, technology and COVID-19 have all changed marketing and all of us have to change with it. Bailey takes us through each area we need to change and uses expert opinion, case studies and her own experience to lay out either a healthy update or an introduction into this interesting subject." * Tim Hughes, Author and Co-Founder and CEO, Digital Leadership Associates, UK *"The best marketing today is all about generating world-class insight and turning it into action. This is at once the most practical and the most rigorous guide to that insight-into-action process that I know of." * Hugh Wilson, Professor of Marketing, University of Warwick, WBS, UK *"The ultimate guide on how to harness and truly leverage customer insights. Christine Bailey shows the importance of being authentic, understanding the customer on a more personal level than simply as data points, and humanizing the brand by adding value through using customer insights." * Ted Rubin, CMO, Photofy, Author of Return on Relationship, Speaker, Provocateur, USA *"Christine takes us on a fascinating tour of almost every contemporary marketing technique and discipline and demonstrates the common thread of data and insight that should be at the heart of whatever we do as marketers." * Ian Truscott, Founding Editor, Rockstar CMO, UK *"The book illustrates the importance of customer insights in our modern digital world and encouraged me to leave my comfort zone and try new things." * Sandrine Wagner, Prize-winning final year marketing student, Kingston University, UK *Table of Contents Chapter - 01: An introduction to customer insights; Chapter - 02: Why customer insights matter and how you generate them; Chapter - 03: Creating a mission statement with purpose and a value proposition that matters to customers; Chapter - 04: Using insights to support a brand strategy; Chapter - 05: Using insights to create and apply customer segments and personas; Chapter - 06: Using insights for thought leadership and content marketing; Chapter - 07: Using insights for customer acquisition; Chapter - 08: Using insights to develop and retain customers; Chapter - 09: More insightful social media; Chapter - 10: Technology to help; Chapter - 11: Implications for practitioners

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Book SynopsisCATEGORY WINNER: Business Book Awards 2021 - HR & Management Category An engaged and productive workforce is essential for organizational growth and business success. However, record levels of disengaged staff, a lack of motivation and employees feeling that they lack the necessary skills and support to excel at their jobs is putting this in jeopardy. HR practitioners are ideally placed to address these issues and boost productivity at every stage of the employee lifecycle to improve individual performance and drive business results. Solving the Productivity Puzzle is a practical guide for all people management professionals to address the challenge of stagnating people productivity. It covers how to embed learning and development activities to ensure that employees feel equipped with the skills they need to meet their goals, motivate a workforce made up of six generations with competing priorities, develop an effective workforce planning strategy to make sure the right people are in the right place at the right time, with the right motivation in the organization to build a company culture that allows people to thrive. Solving the Productivity Puzzle also includes expert guidance on how implement change to opportunity in the workforce, track and measure productivity and how to leverage new technologies to support employees. Including case studies from global organizations including Accenture, Aetna, Apple, Google, IBM, and SAP. This is essential reading for HR professionals needing to supercharge productivity in their organization for both employee and business success.Trade Review"Solving the Productivity Puzzle is a very engaging, readable and innovative book in trying to find a solution to a businesses' poor productivity. The book highlights the important role of HR involving the productivity puzzle [...] this is a must read for any HR professional." * Professor Sir Cary Cooper, 50th Anniversary, ALLIANCE Manchester Business School, President of the CIPD *"This is a much anticipated book and it has been well worth the wait. Tim has a refreshing honesty and optimism about how we can transform our approach to work and all the challenges that it brings. He has that special ability to be insightful, analytical and fun, all at the same time. I couldn't put it down - you shouldn't put it down." * Rene Carayol MBE, author, TV presenter, executive coach *Table of Contents Chapter - 01: The Productivity Crisis; Chapter - 02: What's causing poor productivity and how HR can help?; Chapter - 03: Motivation and the emerging workforce; Chapter - 04: Engaging your talent; Chapter - 05: Giving people the skills they need to succeed; Chapter - 06: Getting the right people in the right place; Chapter - 07: Building a structure for peak performance; Chapter - 08: Creating a culture that helps employees thrive; Chapter - 09: Tracking and measuring productivity; Chapter - 10: Using data for insights and innovation; Chapter - 11: Concluding actions for sustainable productivity growth

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Book SynopsisSHORTLISTED: CMI Management Book of the Year 2017 - Commuter's Read Category (previous edition) The Trusted Executive helps leaders deliver outstanding results, create inspiring relationships and provide a positive contribution through the power of trustworthy leadership. In the shifting world of business, affected by trends involving robotics, AI, data privacy, the #metoo movement, climate crisis, employment rights and income inequality, trust and truthfulness have become the agenda. But how can business leaders and executives build trust in an untrusting world? The Trusted Executive, gives leaders the tools to build trust by focusing on ability, integrity and benevolence. Providing a range of tools, exercises, examples and case studies, the fully updated edition will help readers: - Understand the primary role of trust as a leadership skill - Build trust around themselves as a leader, and develop role modelling behaviours - Lead transformation change within their own organization - Develop strategies to deal with unwanted violations of trust within their businessTrade Review"This inspiring book sets out a leader's individual responsibility for driving the actions that create organizational trust. The measures John Blakey recommends are highly practical and well within the capability of all business leaders who are determined to leave a positive legacy." * Jane Frost CBE, CEO, Market Research Society *"What this bold and thought-provoking book shows is that there is an urgent need to re-build trust through developing leaders that don't just 'talk the talk', but who also 'walk the talk." * Paul Kehoe, former CEO, Birmingham Airport *"I've read many books on organizational trust and John's is one of the best - a welcome addition and a must-read." * Barbara Brooks Kimmel, CEO and Co-founder, Trust Across America *Table of Contents Chapter - 00: Introduction - ‘You’re too nice, Blakey’; Section - ONE: Trust lost and trust regained; Chapter - 01: A broken model - The blue pill vs the red pill; Chapter - 02: The three pillars that inspire trust; Section - TWO: The nine habits that inspire results, relationships and reputation; Chapter - 03: Pillar 1 - Habits of ability; Chapter - 04: Pillar 2 - Habits of integrity; Chapter - 05: Pillar 3 - Habits of benevolence; Chapter - 06: Cracks in the pillars - What to do when things go wrong; Section - THREE: Building a high-trust culture; Chapter - 07: Working with the Nine Habits of Trust; Chapter - 08: Conclusion - ‘Well done, Blakey’

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Book SynopsisIn these times of change and disruption, HR must adapt, fast. But how can HR professionals critically assess their current processes and activities to identify what areas they need to think differently about in order to drive business results? This book provides the answers to enable all aspects of the people function to perform to their full potential. Redefining HR is a refreshing take on the evolution of the field of Human Resources and People Operations. It's an in-depth guide to the fundamental components of modern HR, and provides a tangible framework of progressive ideas and practices for HR practitioners, people leaders, and business executives. This is not a theoretical examination of HR. This is a book for practitioners, with insights from people professionals at the leading edge of HR's transformation from companies including Hubspot, Reddit, Stripe, Mastercard, Eventbrite, VaynerMedia, Asana. Written by a leading innovator in the HR industry, this book illuminates new perspectives and approaches for rethinking recruitment, talent management, performance and reward to save time, reduce costs and achieve greater business success. It covers key HR practices including diversity and inclusion, people analytics, learning and development (L&D) and employee experience and is supported by global case studies from organizations including Siemens, Upwork, CVS, Schneider Electric, Delivery Hero, and more. Redefining HR is an essential resource for all HR professionals business leaders wanting to create an exceptional people management function.Trade Review"This book has the potential to transform the future of HR. Lars Schmidt is a beacon of light, and his bold vision may well elevate a long-marginalized field into the force for good that it deserves to be." * Adam Grant, New York Times bestselling author of Think Again and Originals, and host of the TED podcast WorkLife *"Lars is a gifted storyteller and harnesses his own unique voice and those of many other people leaders to paint a picture of what great HR can be. This book is essential reading for anyone looking to build people teams for today and tomorrow." * Katarina Berg, Spotify, Chief Human Resources Officer *"Lars Schmidt lays the groundwork for transformative people teams and approaches in Redefining HR. This is a bold window into modern people practices including real-world examples and essays from leaders building the future of the field." * Pat Wadors, Chief People Officer, Procore Technologies *"Redefining HR is a blueprint for modern HR and people operations. It blends relatable stories, struggles, and practices in a way that only Lars can bring to life." * Claude Silver, Chief Heart Officer, VaynerMedia *"Lars is the compassionate, People & Culture crusader of our time and what he's captured in these 'next' practices is truly a gift to People Leaders in our industry." * AJ Thomas, X, the Moonshot Factory *"A book project born out of curiosity, acknowledgement of transformation and need to do better. I appreciate how Lars touches on the varied aspects of serving the people function within the organization without coming across as the authority. He thoughtfully weaves in the experiences and thoughts of others to deliver a read that is sure to add value as we journey to build companies and teams over the next decade." * Torin Ellis, Diversity Strategist, torin ellis brand *"Lars Schmidt has absolutely nailed the future of HR. This book is a must-read for business and HR leaders alike. Redefining HR is a fantastic, delightful read, full of insight and innovation. I couldn't put it down and now find myself forever changed on how I think about where we are headed. This is a homerun." * David Hanrahan, Chief Human Resources Officer, Eventbrite *"The field of HR is evolving dramatically and it's never been more important to be on the front end of the curve. Lars has pulled together some of the leading minds in the industry to pose the questions we should all be asking ourselves of what it means to great at People" * Maia Josebachvili, Former Head of People at Stripe *"Lars has been at the forefront of redefining what the HR function should be for many years. His ability to collaborate and seek out the input of leaders in this field is unparalleled. I highly recommend reading this book - guaranteed it will open up and challenge your thinking on getting the best out of people in the workplace." * Beth Ann Steinberg, Chime, Founder, Mensch Ventures *"Lars is a resource that many turn to when the best practice playbook fails. He cuts through the corporate jargon and helps HR leaders understand the elusive "why" and "how" to implement results-aligned strategies. A rare blend of emotional intelligence and exceptional execution, Lars balances building from both the employer and employee perspective. He is a holistic thinker, a fearless advocate, and a heck of a community builder." * Ambrosia Vertesi, Operating Partner, Operator Collective *"Lars has long been a forward-thinking expert in the people space, so it's phenomenal to see all of that greatness come together in a book that's both informative but practical. It is packed with thought provoking ideas that provide exactly the kind of inspiration that the people space so woefully needs." * Ruth Penfold, People Practice Lead, bp Launchpad *Table of Contents Chapter - 00: Introduction – A framework for modern HR and people operations; Chapter - 01: What is redefining HR?; Chapter - 02: The evolution of the CHRO; Chapter - 03: Building a company for everyone; Chapter - 04: HR transformation; Chapter - 05: HR goes open source; Chapter - 06: Building for scale – surviving and thriving in hypergrowth; Chapter - 07: Transformational recruiting; Chapter - 08: The rise of employee experience (EX); Chapter - 09: Operationalizing culture and values; Chapter - 10: Unlocking potential – agile performance and learning; Chapter - 11: The house that data built; Chapter - 12: Conclusion;

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Book SynopsisAs organizations face an unprecedented rate of change, how should the role of the strategist adapt to address new challenges? Based on original research and consulting projects from the Institute of Management and Strategy, University of St. Gallen, The New Strategist is a practical guide which explains how to execute strategy, not just think about the theory. It examines day-to-day strategy work, explores the competences required by strategic leaders, and maps out the strategist's tools of the trade, including processes, initiatives and discourse. Using a rich and unique data set, this book looks at the roles of different strategists in an organization and emphasizes the importance of managers and strategy consultants as well as Chief Strategy Officers and other leaders. Crucially, The New Strategist focuses on the practice of strategy rather than the theory, answering key questions around how professional strategists should work and which methods and techniques they should draw upon. This timely and authoritative text will support and strengthen managers in fulfilling their strategic leadership responsibilities, allowing them to contribute to the professionalization of the field and ensure their role is suitable for the future of business.Trade Review"The New Strategist not only provides the concepts and tools required for effective strategy making but also details the contexts, actors and competencies that animate the process. In this uniquely authoritative book, Müller-Stewens translates over 40 years of experience into an indispensable resource for anyone who aspires to become a true strategy professional." * Steven Floyd, Isenberg Professor of Innovation and Entrepreneurship, Isenberg School of Management, University of Massachusetts, USA *"An insightful and pragmatic guide to all strategic decision makers - a must-read for any entrepreneurial and hands-on strategist." * Dr Max Kownatzki, Senior Vice President Network & Partnership Management Hub Airlines, Deutsche Lufthansa AG, Germany *"This book is a rousing call to professionalism in strategy work. Müller-Stewens shows how a combination of analytical craftsmanship and moral sensibility will be crucial to strategy professionals as they lead their organizations into this challenging future." * Richard Wittington, Professor of Strategic Management, Saïd Business School, UK *"Businesses now operate in a distinctively new competitive landscape that is rapidly changing and unpredictable due partly to disruptive technologies and chaotic political forces. Because of this unique context, the role of strategists has dramatically changed, making this highly insightful book both timely and critically important. It is a must read for all strategic leaders and strategic management scholars alike." * Michael Hitt, University Distinguished Professor Emeritus, Texas A&M University *"Müller-Stewens sees the strategist as leading more than the core strategy development and execution processes. Instead, the strategist should be a member of a company's leadership team which starts from deriving the purpose. This is the fundamental rule upon which the work of strategists needs to be built and animated by the strategic leader." * Dr. Andreas Gocke, Managing Director and Senior Partner, The Boston Consulting Group *Table of Contents Chapter - 01: Professionalizing strategists; Chapter - 02: The executive as strategist; Chapter - 03: Chief strategy officer; Chapter - 04: Strategists at headquarters; Chapter - 05: Strategists’ competencies; Chapter - 06: A strategist’s tools; Chapter - 07: Looking ahead; Chapter - 08: Appendices; Chapter - 09: References; Chapter - 10: Index

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Book SynopsisWINNER: Nonfiction Authors Association Book Awards Gold Award 2021 Designing Exceptional Organizational Cultures is a practical guide for HR and OD professionals which explains how to proactively design, build and foster a culture that creates employee and business success. For a company to outperform the competition and achieve sustainable business growth, it needs a high performing, engaged and committed workforce with the skills the business needs both now and in the future. Attracting, motivating and retaining top talent can't be done simply by attaching individual benefits to specific job roles. To be effective, companies need to build an exceptional company culture where people want to work and that allows them to develop and perform to their full potential. Designing Exceptional Organizational Cultures provides guidance on all elements of building a top performing culture including how to identify and define core company values and embed them throughout policies, processes and behaviours as well as how to create an organizational structure that leverages employees' strengths for optimum performance. It also covers how to assess what roles the business needs, how to recruit for future success and make the most of non-traditional hires as well as covering employee engagement, motivation, reward, diversity and Learning and Development (L&D). With practical examples, tips and advice throughout , this is crucial reading for anyone needing to build a culture that attracts the very best talent and achieve sustainable business growth.Trade Review"As two experienced practitioners, Hema and Jamie have unlocked the mysteries of organizational culture and provided a practical approach for learning and applying the important skills needed to drive an effective and sustainable culture. Their insights and examples are powerful. This book is an important read for all leaders invested in increasing engagement and motivation using values and belonging as tools." * Dr. Tony I. Herrera, Author of Candor and Senior Vice President of Executive Education and Development at LPL Financial *"Organizational culture is the most important factor for hiring and retaining high-performing talent and it's an area that so many organizations get wrong. This book clearly walks leaders through how to create a long-lasting culture that will out-perform your competition. A must read!" * Marshall Goldsmith, New York Times #1 bestselling author of Triggers, Mojo, and What Got You Here Won’t Get You There *"Culture eats everything for breakfast! That's the essential message from Designing Exceptional Organizational Cultures. Create a high performing culture to achieve success on many levels: customer experience, employee experience and operational. It's a must-read for ambitious leaders seeking practical, detailed toolkits to create amazing organizations that competitors envy. As an executive coach, I love how Hema and Jamie articulate the link between high performing culture and the self-awareness of leaders. Every page oozes experience and expertise." * Jacqui Harper MBE, Leadership Presence Expert, Author *"A company's future is dependent on nurturing its culture of today and what may be ahead. This book engages in the critical thought-provoking topics that support unleashing the power of people. Designing a future in today's environment is more challenging than ever and the concepts explored in this book support creating an environment for high-performing teams to flourish." * Linda Rogers, Senior Vice President Human Resources, Dolby Laboratories *"I'm so excited for this book and the impact it will have on every leader who reads it, every organization they touch, and the lives of everyone involved. Culture is how we solve the most important problems, build the best companies, and enrich the lives of the most people. Kudos to Jamie and Hema for their work and wisdom in writing it!" * Carey Ransom, Founder & President, Operate *"There are thousands of ways for teams to climb the metaphorical mountain of success. Yet, at the core, a well-developed culture that supports everyone's actions is paramount. Jamie and Hema have done an exemplary job of simplifying and articulating how cultures can be intentionally created in Designing Exceptional Organizational Cultures. Having run multiple companies and worked with numerous cultures, this is a timely book for both aspiring and existing company executives." * Tony Enrico, CEO and Author of Championship Selling *"A must read for every business and HR leader. Organizational culture is the most important factor for attracting and retaining high-performing talent and it's one area which many organizations get wrong. DEOC clearly walks leaders through how to create a long-lasting culture that will out-perform your competition. Especially valuable are the "Questions to Ask" at the end of the chapters, which serve to help the reader digest the content and reflect on how to apply their learnings within their own organization." * Edie L. Goldberg, Ph.D., author, speaker, consultant and co-author of The Inside Gig *"There is no shortage of books on the subject of organizational culture, but the treatment of the topic by the authors of Designing Exceptional Organizational Cultures: How to Develop Companies Where Employees Thrive will leave professionals in the fields of Human Resources and Organizational Development with a detailed handbook full of solid advice that goes beyond designing an acceptable culture, but rather an exceptional one that is intentional in its efforts to attract and retain the type of talent that reflects--or can be taught to reflect--the values of the company, closely aligns to its practices, and exceeds it expectations. The only way leaders can organically accomplish this is to follow the type of model that authors Jamie Jacobs and Hema Crockett outline--that of recognizing common pitfalls, asking the "right" questions--first and foremost of themselves--to determine next steps towards finding meaningful solutions, then moving into action to strategically employ these steps. Brief but pointed case studies, as well as nuggets of wisdom from successful leaders of companies around the world, drill down the points made by the authors. Final thoughts at the end of each chapter will move the reader to dig in further to discover ways to encourage employees to develop the behaviors and mindsets that help them contribute to the company culture just as much as the leaders do. Designing Exceptional Organizational Cultures is a masterful guidebook that belongs on the shelf of any company of any size in any industry." * Nonfiction Authors Association Book Awards Programme *Table of Contents Chapter - 00: Introduction – C is for conscious; Chapter - 01: What is organizational culture?; Chapter - 02: Why top-performing cultures don’t happen by accident; Chapter - 03: Organizational structure; Chapter - 04: Identifying and defining core values; Chapter - 05: Skills for now and the future; Chapter - 06: Attracting and retaining the right talent; Chapter - 07: Engagement and motivation; Chapter - 08: Total Rewards; Chapter - 09: Diversity, inclusion, and belonging; Chapter - 10: Moving to action;

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Book SynopsisWINNER: NYC Big Book Award 2020 - Business General Companies that rapidly grow have one thing in common: their leaders create symbiotic relationships between technical, creative and business minds. Innovation and leadership consultant, Val Wright, provides the tools needed to nurture and harness these connections, the right way. An inspirational CEO who influences and innovates successfully will become the pivotal power in any business by orchestrating an organization that helps everyone dream big while staying grounded and rapidly putting ideas into action. Using examples from a number of leading corporations to provide advice to existing and aspiring CEOs, and featuring interviews with C-suite executives at some of the world's most innovative businesses, Rapid Growth, Done Right is an essential guide to creating products and services that customers will love while delivering consistent growth.Trade Review"Val Wright makes the complex simple. She zones in on what is happening and lightbulbs go off that truly allow you to grow your business in the right way." * Jennifer Anaya, SVP Marketing, Ingram Micro Inc. *"I have read many business and leadership books and never has one been so unique, practical, and immediately applicable as Rapid Growth, Done Right. Every executive should read it." * Andrew Clarke, CEO, francesca’s *"This is the ultimate guide for how technical, creative, and business teams can work together so that they are all talking the same language. Val Wright's advice and toolkit will help leaders of all disciplines improve their ability to lead innovative and fast-growing companies." * Lance Ralls, CIO, Belkin International *"As a creative business executive in the entertainment industry I love experimenting with new ideas. This advice provides rapid practical examples that I can immediately apply." * Mike Tunnicliffe, Former EVP, Head of Universal Music Group and Brands USA *"This advice is so concise and powerful. Just what executives need to hear right now to grow their business during times of change." * Carolina Stavrositu, Former Executive Director, Content Marketing, Time *Table of Contents Chapter - 01: Why you cannot leave innovation to chance; Chapter - 02: How to evaluate your creative, technical, and business power; Chapter - 03: How to speak so everyone understands you; Chapter - 04: How to build an innovative company; Chapter - 05: How to communicate with anyone; Chapter - 06: How to speed up decisions; Chapter - 07: How to increase the quantity and quality of ideas; Chapter - 08: How not to act like an idiot when working with a genius; Chapter - 09: How to track and accelerate your success; Chapter - 10: How to implement fast

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Book SynopsisWINNER: NYC Big Book Award 2020 - Business General Companies that rapidly grow have one thing in common: their leaders create symbiotic relationships between technical, creative and business minds. Innovation and leadership consultant, Val Wright, provides the tools needed to nurture and harness these connections, the right way. An inspirational CEO who influences and innovates successfully will become the pivotal power in any business by orchestrating an organization that helps everyone dream big while staying grounded and rapidly putting ideas into action. Using examples from a number of leading corporations to provide advice to existing and aspiring CEOs, and featuring interviews with C-suite executives at some of the world's most innovative businesses, Rapid Growth, Done Right is an essential guide to creating products and services that customers will love while delivering consistent growth.Trade Review"Val Wright makes the complex simple. She zones in on what is happening and lightbulbs go off that truly allow you to grow your business in the right way." * Jennifer Anaya, SVP Marketing, Ingram Micro Inc. *"I have read many business and leadership books and never has one been so unique, practical, and immediately applicable as Rapid Growth, Done Right. Every executive should read it." * Andrew Clarke, CEO, francesca’s *"This is the ultimate guide for how technical, creative, and business teams can work together so that they are all talking the same language. Val Wright's advice and toolkit will help leaders of all disciplines improve their ability to lead innovative and fast-growing companies." * Lance Ralls, CIO, Belkin International *"As a creative business executive in the entertainment industry I love experimenting with new ideas. This advice provides rapid practical examples that I can immediately apply." * Mike Tunnicliffe, Former EVP, Head of Universal Music Group and Brands USA *"This advice is so concise and powerful. Just what executives need to hear right now to grow their business during times of change." * Carolina Stavrositu, Former Executive Director, Content Marketing, Time *Table of Contents Chapter - 01: Why you cannot leave innovation to chance; Chapter - 02: How to evaluate your creative, technical, and business power; Chapter - 03: How to speak so everyone understands you; Chapter - 04: How to build an innovative company; Chapter - 05: How to communicate with anyone; Chapter - 06: How to speed up decisions; Chapter - 07: How to increase the quantity and quality of ideas; Chapter - 08: How not to act like an idiot when working with a genius; Chapter - 09: How to track and accelerate your success; Chapter - 10: How to implement fast

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Book SynopsisSHORTLISTED: Business Book Awards 2022 - Change & Sustainability The ability to renew competitive advantage with flexibility is essential for any business in today's turbulent world. How do you go beyond trendy buzzwords and master the principles of business agility? Resetting Management helps leaders understand why business agility matters. Agility releases a new level of energy, innovation and entrepreneurship, enabling organizations to respond to disruption while still delivering business strategies with rigour and efficiency. Using diagnostic tools and practical models, the book describes how to master the essential components and principles of agility and respond to uncertain and fast-changing environments. Featuring case studies from some of the world's leading companies and illustrating how they have successfully and less successfully transformed for greater agility - including Lego, General Electric, LMVH and ING - Stéphane J.G. Girod and Martin Králik provide leaders with the skills to master the transformation journey that is right for their business.Trade Review"Girod and Králik have cracked the code on how to prosper in an increasingly unpredictable future. The true Management 4.0 playbook for competitive advantage in the Fourth Industrial Revolution. Learn how to achieve the needed strategic adaptability - via extreme customer centricity, innovative agility and flexibility, constant balancing of trade-offs and much more." * Mikael Ronnblad, Group Executive Board Member, Fortum Corporation (Europe), and Board Member, Valo Ventures (USA) *"Resetting Management is a compelling treaty on modern leadership, where leaders have to distribute power across and beyond their organizations, and where a real competitive advantage lies in learning to learn, by exercising a combination of strategic and organizational agility together with intellectual humility. In a world of platitudes, this is a book that actually makes a difference by resetting the way we look at the world." * Alexis Nasard, Former CEO, Kantar *"In Resetting Management, Stéphane Girod and Martin Králik methodically review how one needs to lead in modern society. Behind polite and constructive build-up and analysis, the recipe is unrolling. But make no mistake, the title sets the tone, and it's brutal: 'Reset the way you and I lead, or... get out of the way.'" * Antoine Ernst, Chief Transformation Officer, Japan Tobacco International *"The beauty of Resetting Management is that it doesn't profess that there is only one way to obtain business agility. The book is filled with inspirational examples of companies following different paths towards agility as well as practical models that help us analyse our own company to select the best path forward." * Cecilie Heuch, Chief People and Sustainability Officer, Telenor Group *"Resetting Management clarifies the different facets of agility and presents very practical tools and frameworks that will help businesses shed their rigid corporate planning, seize the opportunities of the digital era and continuously renew their competitive advantage." * John J Zhang, former Director, Strategy and Corporate Development, Midea Group *"Agility is one of the hottest concepts in the world of business today, but what does it really mean? This book provides the answer - it's the most comprehensive guide to business agility available, full of deep insights into the challenges and tensions involved, and with practical takeaways for leaders and managers everywhere." * Julian Birkinshaw, Professor of Strategy and Entrepreneurship, London Business School *"In reading Resetting Management, I found the words, concepts and real-life case studies addressing the exact sort of issues that I, as a CEO, am dealing with these days. It's an excellent book combining academic rigor with accessible and applicable examples that help provide a roadmap for anyone leading a company through today's ever-changing, technology-driven business and social environment." * Mike Federle, CEO, Forbes *"We live in a world of accelerating change, where the future is less and less an extrapolation of the past. To thrive in this environment, we need organizations with an 'evolutionary advantage' - a capacity to change as fast as change itself. Resetting Management is a must-read for anyone who's serious about making resilience and agility a core competence." * Michele Zanini, Managing Director, Management Lab, and co-author of Humanocracy *"Thought-provoking, incisive and holistic, Resetting Management is the most comprehensive book I have read on business transformations. The value of this book lies in the integration of strategic, organizational and leadership agility, which are usually treated in a siloed way. I have found it particularly relevant for my work in strategy, M&A and post-merger integration." * Moncef Tanfour, Group Vice President Strategic Development and Integration, Grundfos *"Resetting Management unpacks thoroughly the 'Why' and the 'What' of how organizations can leverage agility to thrive in the realities of the new world. Rather than a one-shoe-fits-all approach, the authors provide practical insights with lots of corporate examples which allows anyone to calibrate and personalize the transformation of their business." * Parag M Parekh, VP Global Digital Sales, Adidas *"Resetting Management is really about playing to win! It is insightful and even disturbing to realize how conservative we can still be in our management approaches. It's time for a reset. This book gives the keys to reshape our future thanks to the entrepreneurial energy that strategic, organizational and leadership agility create." * Patrick Rasquinet, CEO, La Prairie *Table of Contents Section - ONE: A Call to Action (Why); Chapter - 01: Why Agility?; Chapter - 02: The What of Business Agility - Reshaping How Organizations Make Choices; Section - TWO: A New Agility Landscape (What); Chapter - 03: Strategic Agility; Chapter - 04: Ramping Up Organizational Agility Without a Profound Overhaul of the Hierarchy; Chapter - 05: Intermediate Stage of Organizational Agility - Pockets of Agility, Powered by Agile Methods; Chapter - 06: Organizational Agility: The Pioneers of New Organizational Forms; Chapter - 07: Leadership Agility; Section - THREE: How to Transform for Agility Successfully; Chapter - 08: Managing the Trade-offs of Strategic Agility; Chapter - 09: Navigating the Challenges of Implementing Agile Methods; Chapter - 10: Managing the Trade-offs of Radically New Organizational Forms; Chapter - 11: Final words;

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Book SynopsisLONGLISTED: CMI Management Book of the Year 2021 The business world is currently experiencing fundamental disruption, in part driven by the technology enabled Fourth Industrial Revolution. Corporate value is created and lost in breathtakingly short periods, and the rise of 'unicorns' against the demise of once-venerated organizations has shown that how firms compete has changed. Management and Leadership in the 4th Industrial Revolution presents a framework for managing and winning in the new accelerated world of business, focusing on the key capabilities organizations now need to achieve competitively superior performance. Building on the 'dynamic capabilities' approach already familiar to strategists and based around his own research, Stephen Wyatt shows how executives can assess the dynamic capacity of their organization - a leading indicator of future performance in comparison to their industry peers. Written in an accessible style with best practice examples from companies and quotes from executives to support each insight, this book includes a self-assessment questionnaire to measure the dynamic capacity of your organization and advice on how to strengthen areas of relative weakness. Management and Leadership in the 4th Industrial Revolution offers timely insights on driving innovation and emphasizes the importance of long-term strategy, change management and new models of dynamic leadership.Trade Review"The 4th Industrial Revolution is disrupting businesses and beliefs all the way to the very concept of risk and performance. Professor Steve Wyatt demonstrates with extensive insight why and how leadership, above and beyond technology, is going to be the most important asset to compete dynamically and drive enduring growth. A thought-provoking and actionable read for anyone in the business. Dip in and out, there are treasures and actionable insights throughout the book." * Alessandro Bogliolo, Chief Executive Officer, Tiffany & Co. *"Steve Wyatt's development of a new form of competitive advantage (for the 4th Industrial Revolution) addresses an age-old strategy issue. How can the firm most effectively compete in the present - while at the same time investing in resources and capabilities to catch the next wave of competitive advantage? It is foundational thinking - along with a practical set of easy-to-use tools - that will help shape the evolution of the field of strategy." * Professor Bernie Jaworski, Dean and Peter F Drucker Chair of Management, Peter F Drucker School of Management, University of Southern California *"This is a brilliant piece of work by Steve Wyatt, skillfully balancing the strategic agility with purpose-led leadership as critical enablers to compete and win sustainably in the 4th Industrial Revolution. Steve's deep insights from emerging markets, supported by research and reflections, paint a compelling picture for change in the leadership narrative. Humanity in leadership or human-centred workforce management, which Steve has called out as one of the key elements of leadership in 4IR, will be the single biggest differentiator between success and failure of leaders. Having known Steve for a while and seen his work, there was no one better placed than him to create this masterpiece." * Atul Khosla, Senior Vice President and Global Head of Talent, Learning and Organization Effectiveness, Mondelez International *"Management and Leadership in the 4th Industrial Revolution is a critical read given the current global environment and the changing expectations and responsibilities of corporations. The 4th Industrial Revolution and the shift toward purpose-driven business strategy is already having a profound impact on the global economy, businesses and people. It's imperative that leaders today adopt a more human-centred and multi-stakeholder approach to grow responsibly and better serve everyone. Steve details how values-based strategy and business growth are not at odds with one another, but required for sustainable, purpose-led growth. This book is a must read for leaders looking to drive impactful growth in this new landscape." * Jonathan Auerbach, Executive Vice President and Chief Strategy, Growth and Data Officer, PayPal *"Steve masterfully brings together his private sector and academic careers to codify and enunciate what many managers in various industries have been dealing with as a result of the massive changes taking place as part of the 4th Industrial Revolution. The ideas and thoughts outlined in this book force a re-evaluation of strategy and management from a completely fresh perspective and spurs the re-thinking of fundamental principles that many of us took for granted in leadership, talent management, and technological innovation. Reflections upon the principles that Steve brings forth will help equip all leaders to embrace disruption as opportunity rather than challenge - driving sustainable growth and innovation." * Luke Kang, Executive Vice President, Managing Director, North Asia, The Walt Disney Company *"A thought provoking and game changing book that perfectly captures the challenges and new realities of the 4IR! Steve is proposing genuine and pragmatic solutions anchored in real business transformation experiences from the most successful corporations on the planet. A must read for anyone looking to accelerate growth, transform continuously and stay ahead!" * Julien Hemard, Chief Transformation Officer, Group Sales, Pernod Ricard *"Fresh thinking from an experienced strategist who has also 'rolled up his sleeves'. Steve Wyatt's analysis and insight into leadership and management for the VUCA world shaped by the 4th Industrial Revolution should be mandated reading for those who lead businesses and those who advise and support them. 'More of the same' is not enough to survive, let alone thrive; with a clear focus on the organization and people therein this book will help shape your strategy, thinking and approach to the world at work - a handbook for success. A consultant and academic, Steve writes with an engaging, entertaining and educational style - you'll want to keep reading, and you'll want to apply what you read!" * Mark Hewett, Vice President, Capgemini Invent *"Prof. Steve Wyatt has a gem in writing. I highly appreciate the valuable insights and examples he provided in this book - first-hand from his work with prominent organizations around the world, particularly in Asia. In a fast-changing world with increasing complexities, being resilient and fast adapting is critical for business sustainability. Understanding Dynamic Capacity and how to harness it in one's organization will be critical in building the leadership and organization capabilities required for business sustainability and ongoing success. A great read with fresh perspectives." * Bryan Loo, Vice President/General Manager, Asia Pacific, Envista *"Only a consultant with tons of experience fixing companies across the globe could possibly provide these insights. Only a Professor with years of teaching experience could communicate these insights in a meaningful and easy way. Prof. Steve Wyatt is both, and in his book Management & Leadership in the 4th Industrial Revolution he helps leaders decrease uncertainty through sensing. He helps leaders facing ambiguity to seize and replicate opportunities. He helps leaders in complex environments simplify choices by reconfiguring options. This is a playbook for every business leader wanting to navigate and lead their organization through the 4th Industrial Revolution and beyond." * Hitendra Patel, Founder and CEO of IXL Center, Innovation Thought Leader, New Ventures Investor, President, Global Innovation Management Institute *"People often say, "Talent will trump strategy" - but why not have both! With Steve's unique background of both strategy consulting and human capital advisory he can really bring the best of both worlds together. As the world continues to transform at pace, it's increasingly clear that understanding how talent drives strategy is a critical component to success. Steve's experience and insight are therefore most timely and most valuable." * David Hui, Regional Managing Partner (Industrial), APAC & Middle East, CEO & Board Practice, Heidrick & Struggles *Table of Contents Section - ONE: Introduction; Chapter - 01: Competing for tomorrow, today; Section - TWO: Build dynamic capacity - Thrive in 4IR; Chapter - 02: Sense & Make Sense; Chapter - 03: Seize & Replicate; Chapter - 04: Reposition & Reconfigure; Section - THREE: Drive audacious growth - Be purpose-led; Chapter - 05: Purpose-led, forward-leaning; Chapter - 06: Ambidextrous - ‘Both AND’ mindset; Chapter - 07: Continuous evolution; Section - FOUR: Win the 4IR talent race; Chapter - 08: The race to develop 4IR talent; Chapter - 09: Deploy talent with fluid teaming; Chapter - 10: Human-centred workforce management - Duty of care; Section - FIVE: Dynamic advantage; Chapter - 11: Superior performance in 4IR; Section - SIX: Summary; Chapter - 12: Boosters and key themes

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Book SynopsisWith increased pressure from digital natives, now is the time for established companies to address outdated and antiquated practices in order to respond quickly to the ever-increasing speed of market changes. The pace of change in business today is such that it is becoming easier to go from a legendarily high-performing company to liquidation in a short period of time. Getting to Nimble shares the stories of organizations that were able to successfully transform their people practices, processes, technology, ecosystems and strategy for the digital era. The book also covers once dominant companies like Circuit City and Kodak that neglected to change and were impaired or died as a result. Highlighting a framework to follow along with best practices that others can emulate, Getting to Nimble includes case studies from major organizations such as Capital One, FedEx, CarMax, The Washington Post, Domino's Pizza, Walmart and the country of Estonia.Trade Review"Peter High has the context to write a much-needed guidebook to the innovation journey, focused on the vast majority of great companies who are 'digital immigrants', not digital natives. His survey of the most relevant areas of disruption (and therefore, innovation) in our time is peppered with insightful stories from recent technology history and practical frameworks. It's a must-read for business and technology executives in the age of unprecedented pace of change." * Sarah Guo, General Partner, Greylock *"It is essential that leaders, be they of universities, not-for-profits or corporations, take control of the change that digital innovation is exerting upon us. We must be nimble enough to run toward opportunity and away from potential issues. In Peter High's fascinating book, he provides the roadmap to follow to do just that." * Pradeep Khosla, Chancellor of the University of California, San Diego *"Since I first collaborated with Peter High nearly a decade ago, he has been a source of wisdom for me. In his book, Peter offers a synthesis of some of his most important thoughts for companies around the world, grappling with how to create organizations that do well for the long term. By following his methodology and the examples he provides, your organization will be successful at meeting the disruptive changes that come your way." * Vicente Fox, 55th President of Mexico *"The pace of innovation and change is already unprecedented and will only get faster in the future. Companies that are not nimble enough to pivot quickly, both in times of crisis and opportunity, will get left behind. In his new book, Peter High has set a playbook for CEOs, CIOs, CDOs and other executives to follow to stay nimble enough to find sustainable success." * John T. Chambers, CEO, JC2 Ventures and former CEO, Cisco *"One of the biggest challenges an organization faces as it grows is how to remain nimble. There are many forces at work in large corporations that layer in bureaucracy and attempt to mute its entrepreneurial spirit. In today's world, a company's technology is particularly vulnerable to falling behind and hindering marketplace agility. In Getting to Nimble, Peter High shows how technology is essential to any company's ability to adapt at the speed required by today's constantly changing market forces." * Frederick W. Smith, Chairman of the Board and Chief Executive Officer, FedEx *Table of Contents Chapter - 00: Introduction; Chapter - 01: Only the Nimble Survive; Chapter - 02: Attracting and Retaining People with Grit, Ambition and Curiosity; Chapter - 03: Adapting Processes to Scale; Chapter - 04: Future-Proofing Technology; Chapter - 05: Curating an Ecosystem for Insights; Chapter - 06: Strategic Nimbleness as the Path to Innovation; Chapter - 07: Conclusion

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Book SynopsisSHORTLISTED: Business Book Awards 2021 - HR & Management Category Productivity is flatlining, employee wellbeing is at an all-time low and stress at an all-time high. Mental health issues are now the biggest single disability affecting the UK and are estimated to cost the economy £105bn each year. Traditional company design, structures and processes are making these issues worse and leading to unprecedented levels of staff burnout. This not only impacts individual employees, there is also a detrimental effect on overall company performance when employees can't perform to their full potential. It is the responsibility of Organizational Development and HR professionals to address these issues urgently and redesign work to allow people to flourish and businesses to thrive. Full of practical advice, tips and tools, The Energized Workplace provides a blueprint for how practitioners can redesign their organizations to support employees and ensure the business outperforms the competition. It covers everything from why existing structures are causing business output to decline, why traditional processes are holding organizations back and what the consequences of not addressing these design issues will mean for business including increased staff turnover, a rise in employee absence and a decline in company profits. Including case studies from organizations across a range of sectors who have successfully put people at the heart of their workplace design such as CyberClick, Mind Valley, Brewdog and Wegmans and with specific guidance on designing for five generations working side by side, across different countries and on separate time zones, The Energized Workplace will help OD and HR professionals confidently tackle the organizational issues putting their company success and employee health and happiness in jeopardy. This book is essential reading for practitioners needing to deal with the wellbeing crisis and productivity puzzle in the new world of work.Trade Review"Perry inspired me again! The Energized Workplace challenges the new world of work by proposing non-traditional HR/OD solutions and unconventional models along with practical case studies. Perry's concepts will definitely support the wellbeing of employees as well as help leaders and colleagues gain a better understanding of how to harness employees' energies in the workplace." * Marguerite A. Ulrich, Inspire HR Consulting. Founder & Chief Inspiration Officer *"At a time when the world is facing unprecedented challenges, Perry brings the strategy and focus to recreate our organisations anew. The Energized Workplace offers a blueprint for how the workplace should be - not in the future, but NOW! This is no run of the mill book - it will leave you 'energised' and ready to bring your full self to work and help those around you achieve the same. A must read for anyone fed up with the status quo!" * Miranda Ash, Chief of Community + Transformation Expert at WorldBlu *"The Energized Workplace is a book the world (of work) needs more than ever. Through a rich and considered blend of research, case studies and evident soul searching Perry Timms holds a mirror up to the design flaws and leadership foibles that continue to plague people and organisations and boldly lays out a blueprint for us to reinvent work with energy, engagement and eudaimonia as a source of superpower." * Rob Baker, Chief Positive Deviant & Founder of Tailored Thinking and author of Personalization at Work *"I felt thoroughly nourished having read Perry's book. It's thought-provoking, progressive and gives you the space to think about what the future of work has in store for us and the potential impact that not taking care of our energy will have in this era of 'peak work'. In Perry's unique style he talks about how the 'dirty energy' will slow us down and how natural energy will lead us to flourish. If you're someone who wants to understand how to better manage your energy in the modern world of work this book is for you." * Natasha Wallace, Founder, Conscious Works and author of The Conscious Effect *"Making positive change happens best from a place of understanding. In The Energized Workplace, Perry helps us to understand the energy (or lack of!) in organizations, identifying approaches we can all take to design better experiences, raise energy levels and maximise engagement. A stunning read that takes you on a real journey of discovery about organizations, about energy and about yourself." * Joanna Suvarna, Learning and Development Specialist *Table of Contents Chapter - 00: Introduction; Chapter - 01: 2050 voyaging; Chapter - 02: 20th-century design flaws; Chapter - 03: 80/20 variances; Chapter - 04: 1/20 or a 20 per cent probability; Chapter - 05: The 5 x 20 life and the redesign of age; Chapter - 06: 20:20 vision; Chapter - 07: The 20 misuses of energy in the workplace; Chapter - 08: The 2020 list of energized workplaces; Chapter - 09: 20 minutes per day to energize yourself; Chapter - 10: Tools for the next 20 years;

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Book SynopsisHaving a customer-centric business model has evolved from being a nice-to-have to a must-have for any organization. A focus on products and services alone is no longer enough to outstrip the competition. In the current digital ecosystem, consumers can instantly compare products, prices and services with the touch of a button from the comfort of their home. Therefore, every organization must now focus on their overall customer experience to achieve the tricky but imperative balance between efficiency and personalization. In The Power of Customer Experience, Martin Newman presents clear data that proves the direct link between customer-centricity with profit and shareholder value. Drawing on examples from well-known companies like JD Sports, Delta Airlines, Lego, Selfridges, BMW, Hilton, Deliveroo and Uber, it analyses how organizations provide the most effective customer experience, and reveals the strategies that have allowed them to succeed. Featuring tips and tools throughout, it will enable readers to understand the impact of customer centricity on some of the best known brands, to gain invaluable insights that can be used to grow emerging brands and revitalize existing brands.Trade Review"As we try and make sense of how to grow our businesses in a disrupted world, Martin has done the thinking for us. Here is a well-researched and practical guide on to how to build a sustainable and commercially successful business based around customer-centricity. An essential read for anyone, at any level, involved in selling products and services to customers." * Andy Rubin, Deputy Chair, Pentland Group *"Customer centricity is one of those topics that's easy to talk about but hard to do. Martin does a brilliant job here of breaking this down into a thoughtful but eminently practical toolkit." * Doug Gurr, Director of the Natural History Museum, formerly CEO Amazon UK, President Amazon China *"A masterclass for anyone who has a genuine interest in improving the experience of their customers. It is full of real-life examples of brands who have lost their way, as well as those who have found a whole new way to excel. An insightful and practical read that is an enjoyable journey. So many powerful lessons from so many different sectors, delivered with authority." * Debbie Hewitt MBE, Chairman, White Stuff *"A superb read for customer-centric leaders on a mission to embrace the best ways of leveraging and driving the new paradigm of how and why consumers buy and build your brand equity. Packed with insightful and comprehensive reference points, Martin has provided an excellent combination of a thought-provoking read and a pragmatic framework to implement." * Vince Gunn, CEO and NED *"Another excellent book by Martin Newman - packed with helpful case studies and examples, providing easy-to-understand frameworks that can be applied in any business. The world is continuously changing, and Martin picks up on the shifts in consumer behaviour driven by global questions such as diversity and inclusion, climate change and the broader ethical questions of consumerism." * Eve Henrikson, Online Director, Tesco *"If you are serious about transforming your business to become "customer centric" which only a few very successful companies truly managed to achieve, then this is your must-read book. Martin, in his typical authentic style, shows us the way with clarity and conviction; providing valuable, actionable insights and useful frameworks supported with numerous up-to-date case studies. For me, this a guidebook for retailers to thrive, not just survive." * Koray Gul, ex COO Missguided *"Imagine working for an organization that creates value for customers, value for those in the organisation who create it, value for stakeholders and value for the Planet. Martin Newman is one of the few people I know who really understands the meaning of the word "value". This is a fantastic book that will show you how to create it." * Professor Malcolm McDonald MA(Oxon) MSc PhD DLitt DSc Emeritus Professor, Cranfield University School of Management *"Another great read, truly focusing on the important elements to drive customer centricity. Martin once again highlights the key attention points of why the customer should be at the centre of all decision-making in terms of marketing, store layout and of course product. This book is a must read for all omni-channel retailers giving clear examples of why retailers have either won or lost. I will for one be giving it to all of my team." * Philip Mountford, CEO, Hunkemöller *Table of Contents Section - 00: Introduction Section - 01: The fundamental building blocks for sustainable commercial success; Section - 02: Buy less, eat better, experience more; Section - 03: The fallen - The brands that have sadly bitten the dust and why; Section - 04: The resurrected; Section - 05: Brands that have stood the test of time and why; Section - 06: Customer-centricity – it all adds up; Section - 07: Employee-first - The first building block in driving customer-centric transformation; Section - 08: Purpose before profit - The shift from value to values; Section - 09: Diversity and inclusion - On the outside and the inside; Section - 10: Commercially successful disruptive business models in consumer sectors; Section - 11: If you were starting a retail business today, what would it look like?; Section - 12: To infinity and beyond - What makes a successful bank, airline and car dealer in the 2020s?; Section - 13: We all gravitate towards social people - The same can be said of brands; Section - 14: Generation Z will show us the way; Section - 15: The road map to customer-centricity; Section - 16: Index

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Book SynopsisJessica Gillingham is the Founder and CEO of Abode Worldwide, a global public relations agency that partners with technology brands and enterprise operators across hospitality and lodging to transform the industry for the future. She is an advisor for Vitur Summit, The Shortyz and the Skift Short Term Rental Summit, and has written for Hospitality Technology and International Hospitality Media. Jessica Gillingham is based in Bath, UK.

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Book SynopsisJonathan O'Brien is the CEO of Positive Purchasing Ltd, based in Plymouth, UK. With over 30 years of experience, he has helped equip global organizations to increase their purchasing capability through digital platforms, training, education and working directly with practitioners and executive teams. He is the author of Category Management in Purchasing, Supplier Relationship Management, The Buyer's Toolkit, and Sustainable Procurement, all published by Kogan Page.

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Book SynopsisStephanie Marsh (she/they) is a leading UX research professional, currently UX Research Operations Lead at Springer Nature based in London, UK. They are the former Head of User Research and Analysis for the UK Government Digital Service and former Head of Digital Strategy for the UK Ministry of Defence. She was previously a consultant at Bunnyfoot, a leading UX consultancy in the UK. They have contributed chapters to a range of peer-reviewed texts in related fields and has delivered talks on UX Research, Research Operations and UX strategies at a range of conferences and industry events.

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Book SynopsisSorin Patilinet is the Senior Director of Marketing Effectiveness at Mars based in Brussels, Belgium. His initiatives such as the innovative AVI and ACE effectiveness measurement systems have earned industry recognition from prestigious organizations including WARC, ANA and WFA. As a keynote speaker at renowned industry events including Cannes, WFA, ANA, Mad//fest, Festival of Marketing, Possible, and ARF, and as a regular guest lecturer at Wharton Business School and other universities in Europe, he plays a crucial role in shaping the future of marketing and inspiring the next generation of marketers.

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