Kogan Page

Book SynopsisPaul Armstrong runs his own private emerging technology advisory, TBD Group/FORTH. He created 'TBD Conference' which has been named one of the top 50 global technology conferences and spawned 'Mouthwash', the world's first sponsored Twitter Spaces show. He is an in-demand speaker on emerging technologies, big tech, platforms, strategy and regularly advises brands like Coca-Cola, Experian, Sony Music, P&G, PwC and several technology start-ups. Paul is regularly quoted in, or writes regularly for; Forbes, Wall Street Journal, Cool Hunting. He is based in London, UK.Trade Review"This is one of the best books to read if you have that big idea. Sure, your idea might be good - even disruptive, but Disruptive Technologies gives you the tools, strategies, and perspective to innovate, motivate yourself, get other people excited, and build a truly disruptive business into a world-changer." * Lance Ulanoff, Editor, TechRadar *"Disruptive Technologies is a must-read for any executive who's looking to understand what's next and get ahead of it." * Claire Valoti, former VP EMEA, Snapchat Inc. and Head of Agency Relations, Meta *"Concise, actionable, and insightful, Disruptive Technologies will help executives breathe easier and sleep better." * Daniel H. Pink, author of 'Drive' and 'To Sell is Human' *"A comprehensive look at the fast-approaching technology tsunamis guaranteed to change your business. This book is an insightful and practical guide to making decisions in an uncertain world." * Nir Eyal, author of 'Hooked: How to Build Habit-Forming Technology' *"Some books have ideas, some vision, some practical advice. This is one of the rare books that has all three. A good read for anyone who actually wants to do something about tech change and not just talk about it." * Marco Rimini, CEO, Worldwide Central Team, Mindshare *"Paul's experience, energy, honesty and insights make Disruptive Technologies a must-read." * Reshma Sohoni, Founding Partner, Seedcamp *"The perfect guide for all professionals looking to better understand and thrive in the current marketplace of disruptive technologies." * Michael Villaseñor, Director of Product Design, Spotify *"Disruptive Technologies' is an elucidating look at the technology that is likely just around the corner. Paul is full of advice on how to figure out and prepare for what might be ahead, and set us up to ask the right questions about what tomorrow will look like." * Mike Murphy, Editor-In-Chief, IBM Research *"The future is already here - we just haven't noticed yet. Paul's book is a crucial guide to the immediate future, post-disruption, and powerfully directs your attention towards the key opportunities. A must-read!" * Gerd Leonhard, futurist, author, and CEO of The Futures Agency *"This book provides a practical blueprint for dealing with change and disruption in the age of abundancy. From adopting a mindset for disruption to organising a product brainstorm, it's a one-stop shop for ambitious today's entrepreneurs." * Russ Shaw CBE, Founder of Global Tech Advocates *Table of Contents Chapter - 00: Introduction; Chapter - 01: Emerging technologies; Chapter - 02: Disruptive and emerging technology - The brutal truth; Chapter - 03: The forecasting fallacy; Chapter - 04: The TBD framework: an introduction; Chapter - 05: Complex TBD; Chapter - 06: How to get sign-off; Chapter - 07: Open business and innovation; Chapter - 08: What to look out for; Chapter - 09: Dis-innovation; Chapter - 10: Web 3.0 - The opportunities…and issues; Chapter - 11: The Metaverse - A truly disruptive technology?; Chapter - 12: Disruption and the newer generations; Chapter - 13: The Future of TBD and disruptive technologies

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Book SynopsisBen Whitter is the CEO of HEX Organization and the Founder of the World Employee Experience Institute (WEEI). Ben Whitter was recognized by Thinkers50 as one of the top management thinkers in the world for 2021 for his compelling EX research. He is best known for pioneering and popularizing the concept of employee experience worldwide. Based in London, UK, but operating globally, he shares his work & research through popular keynotes, advisory services, coaching and the global HEX Practitioner programme.Trade Review"Ben Whitter has woven the multiple strands of treating employees well into an integrated employee experience agenda. His work is comprehensive, insightful and pragmatic and will help any business or HR leader make real progress (from the previous edition)." -- Dave Ulrich * Rensis Likert Professor, Ross School of Business, University of Michigan, and Partner, The RBL Group *"Navigating the complexities of employee experience has become the biggest differentiator of great workplaces. At last, a book that gives us the route map (from the previous edition)." -- Bruce Daisley * author, The Joy of Work, Former Vice President EMEA, Twitter *"This book is fascinating! Ben Whitter presents a compelling case for why employee experience should be a top priority for any organization as we look to re-imagine the important role of work - as humans, organizations and society as a whole. The concepts discussed are very pragmatic and the important link to individual and business outcomes is profound (from the previous edition)." -- Colleen Schuller * Vice President, Head of Employee Experience, GSK *"Employee experience is a clear business imperative and strategic enabler, and in this book Ben Whitter brings this to life with great passion and clarity. His HEX framework captures the essentials wonderfully and can be used by all to understand, diagnose, contextualize and strategize their own EX journey. Ben's excellent case studies make both the model and content real and come to life for all to understand, and the fact that these come from some of the most successful companies across many sectors and geographies shows this work is genuine and demonstrable (from the previous edition)." -- Andrew Longley * Global Senior Director of Talent, Adidas *"A must-have blueprint for any CEO or people leader looking to create a long-term sustainable culture leading to positive business outcomes (from the previous edition)." -- Chief Executive Officer, Sykes Holiday Cottages * Graham Donoghue *"Traditional HR is going through a massive disruption - and needs to. Without a purpose-led employee experience embedded into your culture and across your organization it is more difficult, if not impossible, to create a sustainable business model that will survive the good and the bad times. Ben Whitter's book provides a practical toolkit for any HR professional who really wants to bring alive what an organization stands for and the part their employees need to play (from the previous edition)." -- Dale Parmenter * CEO, DRPG *"Globally, employee experience is really big news, and leading this new workplace agenda is Ben Whitter with his book Employee Experience. A must-read, it will have a positive impact for companies using Ben's methods, as well as individual executives looking to improve their careers. I highly recommend this read (from the previous edition)." -- Shaun Rein * Founder and Managing Director, China Market Research Group (CMR), author, The War for China’s Wallet: Profiting from the new world order *Table of Contents Chapter - 00: Introduction; Chapter - 01: Why employee experience is a business imperative; Chapter - 02: The experience challenge; Chapter - 03: The principles and lens of experience; Chapter - 04: Defining the employee experience strategy; Chapter - 05: Designing the employee experience; Chapter - 06: Delivering the employee experience; Chapter - 07: Reflections; Chapter - 08: Epilogue

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Book SynopsisSacha Zackariya is co-founder and CEO of ChangeGroup International Plc and Global Director of Forex for Prosegur, a global leader in tourist foreign exchange and tax free shopping services to 5 million customers per year. He is a retail and fintech leader, recipient of the Queens Award for International Trade and also founder of the Tree Foundation educational charity. In 2021, he was made elected Chairman of YPO Greater London part of an organization representing 30,000 CEOs with a combined total of $9 trillion in annual revenues.Trade Review"A timely, thought-provoking and powerful book that is essential reading for everyone with a stake in the international visitor economy. Through well developed and clearly written examples of strategies and tactics, it goes deep into how both mature and emerging brands can make the most of new opportunities. Global disruption to international travel highlighted the vital and exceptional economic contribution of shopping tourism. Sacha Zackariya shows how the industry can come fighting back, inscribing its value to the global economy and deliver for customers and businesses alike." * Helen Brocklebank, CEO, Walpole *"In his book Leading Travel and Tourism Retail, Sacha Zackariya dives into the most important trends of the past decades influencing both travel and its effect on retailing around the globe. The most successful of all operators in the field of luxury retailing have been able to grow their business much faster by having a deep understanding of these Mega Trends. Many of these brilliant minds behind their companies' successes are featured in Sacha's brilliant analysis of the intertwined workings of two industries so essential for the global economy. A must read!" * Georg Muzicant, CEO, Colliers International, Austria *"Today's travellers, especially in the luxury and ultra-luxury market, have new expectations, hotels have had to adapt and it is good to learn more about those new travel patterns. Today, more than ever, relationship hospitality is key to success. It is human connections, personalized and intuitive experiences that will help differentiate and create desire for travellers. Sacha Zackariya has written a book which is timely, especially now we are in a period that is seeing an unprecedented recovery in travel after a very troubled pandemic period." * Vincent Billiard, Managing Director, Hôtel de Crillon Paris *"Full of concrete and practical advice which will be of great support for any professional in the travel and tourism retail industry." * Francois Bourienne, Chief Commercial Officer, Abu Dhabi Airports and former Chair, UK Travel Retail Forum *Table of Contents Chapter - 00: Introduction; Chapter - 01: Growing out of the pandemic; Chapter - 02: Let’s talk luxury; Chapter - 03: Why travel and tourism retail has become so big; Chapter - 04: Combat your competitors with ESG differentiators; Chapter - 05: Encouraging tourists to spend money; Chapter - 06: Excellence in customer service; Chapter - 07: Experiences are the new product; Chapter - 08: Digital and online technologies; Chapter - 09: Location, location, location; Chapter - 10: Partner with local and state governments; Chapter - 11: The leadership of change; Chapter - 12: Preparing for emergencies; Chapter - 13: International expansion; Chapter - 14: Conclusion; Chapter - 15: Acknowledgements;

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Book SynopsisJay Mandel is the founder of Your Brand Coach, a brand management company based in New York City, New York. He served as Director of Marketing at IBM, Vice President of Global Digital Marketing at Mastercard and Digital Marketing Manager at CIT. A corporate trainer for the Association of National Advertisers, he is part of the marketing faculty at Sacred Heart University and serves as an adjunct professor of marketing at Fordham University and the Fashion Institute of Technology.Trade Review"Jay Mandel is a rare gem in the literary world. He combines a wealth of life experiences and keen marketing insights into a captivating story that engages with readers on multiple levels. His unique background (which includes his work at Mastercard) has given him an unparalleled perspective on the intricacies of human nature as well as marketing strategy." * Scott Eddy, Owner of @MrScottEddy, host of Video Globetrotter (Lifetime) and expert in brand management and hospitality *"Jay Mandel is one of the most purposeful people I know. Brand Strategy in Three Steps brings his methods and drive to life. He urges us to embrace the power of questioning and disruption to create a brand that aligns with customer values and stands for social good. His three-step guide is a must-read for marketers looking to elevate their approach to branding and drive long-term success." * Mark Josephson, Cofounder and CEO of Castiron; former CEO of Bitly *"When I pick up a new book, I hope to be entertained or informed. Brand Strategy in Three Steps offers both. I enjoyed reading it. Jay Mandel's passion and personality shine through in a refreshingly genuine way. This is a branding book, and it's also a resource for personal growth and business strategy. Everyone will benefit from reading this book, whether you're an aspiring marketer, an early-career explorer or a CMO." * John Penrose, CEO, Leading Indicator Systems *"The thing about today's customer is that they're more conscious and aware of what they value, who they value and why. In this book, Mandel demonstrates how authenticity influences brand and how shared values shape more meaningful relationships with customers. It highlights the importance of acting human... to reach humans." * Brian Solis, digital futurist and author of 'Mindshift' *Table of Contents Section - 00: Introduction; Section - ONE: Identity; Chapter - 01: Brand identity; Chapter - 02: Identifying your goals and core values; Section - TWO: Intention; Chapter - 03: Setting intentions; Chapter - 04: Cultivating brand purpose Chapter - 05: Creating an actionable strategy; Chapter - 06: Setting intentional goals Section - THREE: Implementation; Chapter - 07: Creating an actionable plan; Chapter - 08: Executing a successful branding strategy; Chapter - 09: Conclusion

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Book SynopsisAmanda Coleman runs a consultancy which specializes in crisis communication. She has over two decades' experience in managing crises and was previously the Head of Corporate Communications for Greater Manchester Police. A regular international conference speaker, she has written articles in the Crisis Response Journal, CIPR Influence and PR Week. A senior associate with the Centre for Crisis and Risk Communication, she is also Chair of Emergency Planning Society Communication Professional Working Group. Based near Manchester, UK, she is the author of Crisis Communication Strategies, also published by Kogan Page.Trade Review"This is a first-class issues management book. Informed and authoritative, this step-by-step guide is packed with examples and exercises. Practitioners should keep it by their side and read it repeatedly." * Anne Gregory, Emeritus Professor of Corporate Communication, University of Huddersfield *"The book you are holding is a real masterpiece and a precise guide on communicating professionally in the modern world. Amanda Coleman expertly structures her messages and makes each sentence of this book invaluable. It advises you on boosting your business as well as preventing a communications crisis. When you close the last page of the book, you will keep it on your desk or bedside as a daily consultant in your business." * Maxim Behar, CEO, M3 Communications Group, Inc and President, World Communication Forum Association *"Amanda Coleman has lived and breathed issues management throughout her professional life. This excellent and detailed book is both comprehensive and enormously helpful. It provides a great step-by-step approach to managing the issues communicators face every day in their roles - and making sure that they do not blow up into something more serious." * Jim Donaldson, CEO UK and Middle East, FleishmanHillard UK *"An excellent follow up to her outstanding book Crisis Communication Strategies. Amanda Coleman provides an indispensable guide for public relations and communications pros on the best practices for handling issues and decision making to avoid the crisis stage. I encourage both novices and old hats to add this book to their practice!" * Bob Jensen, Senior Managing Director, Strat3, former Principal Deputy Assistant Secretary, US Department of Homeland Security and White House spokesperson *"One of the most useful books on the subject and it is great to see Amanda Coleman cast her expert eye over issues management. This is a compendium of valuable and constructive advice on how to prepare for and deal with issues from an organizational perspective and, in doing so, prevent crises and protect reputations and relationships. It is full of top tips and relevant case studies. I found the sections on messaging, team structures and decision making under pressure particularly useful." * Ben Verinder, reputation research agency owner and lead assessor for Chartered PR status *"Skilful PR is vital in a crisis, but requires being prepared, with thorough plans and strategies in place. Critically though, it also plays a key role in avoiding that crisis in the first place. In this authoritative book, Amanda Coleman sets out a common-sense and comprehensive approach to issues management, providing outstanding guidance that will be relevant to everyone in our industry. A must-read for anyone working in reputation management." * Francis Ingham MPRCA, Director General, PRCA and Chief Executive, ICCO *"Amanda Coleman's book is an essential manual for reputation management in times of constant crises. Providing a 360-degree overview on current crisis trends and real-life examples on possible crisis scenarios, this book will help you rewrite your crisis plan and protect your reputation in a polarized world." * Kosta Petrov, Founder and Managing Director, P World *Table of Contents Chapter - 01: What is issues management?; Chapter - 02: Creating the structure for issues response; Chapter - 03: Ethics, principles and reputation; Chapter - 04: Finding the right words; Chapter - 05: Working with the media; Chapter - 06: Managing social media; Chapter - 07: Effective decision making under pressure; Chapter - 08: Learning from issues and incidents; Chapter - 09: Incident scenarios to consider; Chapter - 10: Bringing things together and what to take away

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Book SynopsisPatrick Forsyth runs Touchstone Training & Consultancy and specializes in marketing, sales and communications skills. He is based in Essex, UK. He is the author of more than fifty successful business books, translated into 17 languages, including How to Write Reports and Proposals, also published in the Kogan Page Creating Success series. He writes regularly for a number of business journals, and for Writing Magazine.

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Book SynopsisDavid Liddle is the CEO of the TCM Group and president of the People and Culture Association. For over 20 years, he and his team have been delivering award winning conflict resolution, leadership development, and cultural change programmes for organizations across the globe. Based in London, UK, he was named as one of the Most Influential HR Thinkers of 2024 by HR Magazine. He is also the author of Managing Conflict and Transformational Culture, both published by Kogan Page.

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Book SynopsisPatrick Forsyth runs Touchstone Training & Consultancy and specializes in marketing, sales and communications skills. He is based in Essex, UK. He is the author of more than fifty successful business books, translated into 17 languages, including How to Write Reports and Proposals, also published in the Kogan Page Creating Success series. He writes regularly for a number of business journals, and for Writing Magazine.

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Book SynopsisDimitri Lera is a specialist in sustainable tourism, hospitality and events, bringing together over 30 years of international managerial experience with a strong academic foundation. He was a lecturer in Sustainable Tourism, Hospitality and Events at the Edge Hotel School, University of Essex, where he focused on embedding sustainability into higher education. Michel Mason is a sustainability educator and academic collaborator who specializes in embedding sustainable practice across higher education. As former Sustainability Engagement Manager at the University of Essex, she led a wide range of initiatives to embed sustainability into teaching, research and staff development.

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Book SynopsisGareth J Harvey lectures in Consumer Psychology at HEG Geneva, Switzerland. He is also a guest lecturer Lancaster University, UK and Bangor University, UK, where he was previously Professor in Consumer Psychology. In his previous role as the Director of the Laboratory of Consumer Psychology, he ran projects for the likes of Unilever, Cadbury and Aldi, applying principles of psychology to improve their marketing. He is a Chartered Psychologist and also the Director of Consumer Psychology for DECIDE, the UK's longest established independent marketing agency, and is regularly featured on radio and television, including BBC Radio.

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Book SynopsisAmanda Ho is the co-founder and CEO of Regenerative Travel, a global community for hotels and travel agencies committed to climate change action that offers development courses in regenerative practices for the tourism industry. Amanda Ho is a leading expert on regenerative travel, and her work has been featured in the New York Times, The Telegraph, Vogue, Tatler Asia and Forbes. She is based between New York City, USA, and Lisbon, Portugal.

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Book SynopsisJenna Tiffany, based in London, UK and Lisbon, Portugal is Founder and Strategy Director at marketing agency Let'sTalk Strategy and is recognized as one of the top 50 marketers to follow in the world. A Chartered Marketer and awarded fellow of the IDM, she has worked with brands such as Shell, Hilton and World Duty-Free, and is an elected member of the prestigious DMA UK Email Marketing Council. Jenna Tiffany is also an international conference speaker, qualified teacher and a thought-leader on marketing trends.

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Book SynopsisDevin Bramhall, based in New York, NY, is a seasoned B2B marketing expert with over 15 years of experience spanning startups, agencies and large corporations. As the former CEO of the leading content marketing agency for B2B SaaS companies, she worked with top tech clients including Google, Amazon, Slack and Spotify. Now she is a B2B Marketing advisor and host of the Don't Say Content podcast, as well as a speaker at events such as MarketingProfs B2B Forum and INBOUND.

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Book SynopsisZizheng Yu is Programme Director of the MA in Social Media and Digital Marketing at Exeter University, UK. He worked in senior branding positions across the world and as a Journalist for Chinese Southern Daily in Foshan and for UK Chinese Journal in London.Hyunsun Yoon is a Senior Lecturer in Strategic Communication at the Department of Media, Culture and Creative Industries at City, University of London. As a Senior Fellow of the Higher Education Academy (SFHEA), she has extensive experience in teaching media, advertising, and marketing communications.

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Book SynopsisMichelle Scott is co-founder and Director of Total Compliance. She is an expert in the field of transport management, compliance, training and leadership, with over 20 years of experience in logistics and transportation operations. She has held senior management positions and has helped individuals and businesses optimise their performance in the transport industry, delivering a variety of courses. Jonathan Scott is co-founder and Director of Total Compliance, providing comprehensive support and guidance to transport, logistics, and construction businesses in various aspects of management, compliance and training.

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Book SynopsisMichelle Scott is co-founder and Director of Total Compliance. She is an expert in the field of transport management, compliance, training and leadership, with over 20 years of experience in logistics and transportation operations. She has held senior management positions and has helped individuals and businesses optimise their performance in the transport industry, delivering a variety of courses. Jonathan Scott is co-founder and Director of Total Compliance, providing comprehensive support and guidance to transport, logistics, and construction businesses in various aspects of management, compliance and training.

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Book SynopsisPaul Hague, based in Manchester, UK, is co- founder of B2B International. With over 50 years of experience running market research agencies, his clients include Samsung, Microsoft, Henkel and Michelin. He has over 35 years of practical experience in running a successful market research agency and is the author of B2B Customer Experience and The Business Model Handbook, also published by Kogan Page.

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Book SynopsisEmma Bridger is one of the world's leading employee engagement and experience experts. She is the founder of People Lab and co-founder of The EX also the author of Employee Engagement and Employee Experience by Design, both published by Kogan Page. She is based in Brighton, UK. Lee Smith played pivotal roles in shaping employee communication and engagement at some of the world's leading organizations. He was the co-founder of Gatehouse and the co-founder of The EX Space. He helped develop one of the first competency frameworks for internal communication and is based near Shrewsbury, UK.

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Book SynopsisIjeoma Onwumere is a lecturer and academic researcher in Fashion Business and Marketing analytics at Manchester Metropolitan University, UK. Her specific area of focus lies is digital marketing, marketing analytics, service quality, sustainability and business analytics.

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Book SynopsisMichael Mowat has worked in Supply Chain for over 25 years, both in industry and consulting. He is a recognised thought leader in supply chain management, who frequently shares his expertise through writing and speaking engagements. He is a Fellow of the Chartered Institute of Logistics and Transport and a member of the Association for Supply Chain Management.

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Book SynopsisPatrick Bangert is an experienced technology executive who has led AI and machine learning teams and programs for over two decades. He was named a Top 10 Influential Leader in AI and Big Data by CIOLook Magazine and is currently VP and Chief of AI at Occidental Petroleum. He was previously the SVP of AI for Samsung SDS, the founder of algorithmica technologies and the SVP of Data, Analytics, AI at Searce. He lives in San Francisco, CA.

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Book SynopsisAshley Rimmer is an experienced transport and operations manager with over 45 years of experience. He is currently a Transport & Compliance Manager at Transam Trucking Ltd and is a Fellow of the Chartered Institute of Logistics and Transport (CILT). He is based in Norwich, UK.

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Book SynopsisHugues Séraphin is Associate Professor and Principal Lecturer for the Tourism, Hospitality and Events Management subject group at Oxford Brookes University, UK. Emma Delaney is an Associate Professor at the University of Surrey, UK, where she is the co-director for teaching and learning.Chris Smith is Senior Lecturer in Event Management at the University of Winchester, UK. Vanessa Gowreesunkar is Associate Professor in Tourism at the Indian Institute of Management Sirmaur, India.

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Book SynopsisDavid Edwards is the Head of Workforce Planning at Ericsson. Prior to this he was Strategic Workforce Management Programme Manager at NatWest Group and the Head of Resource Management for CIB Technology at RBS. Based in Basingstoke, UK, he is also a conference speaker on all aspects of strategic workforce planning.

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Book SynopsisKamila Miller is a lecturer at Henley Business School, UK, teaching Sales and Marketing, Consumer Behaviour, and Digital Marketing. She also lectures at Oxford Brookes University on Marketing in a Digital World. She is also a CIM member and Communication Ambassador, actively organizing and participating in events.

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Book SynopsisDavid Edwards is the Head of Workforce Planning at Ericsson. Prior to this he was Strategic Workforce Management Programme Manager at NatWest Group and the Head of Resource Management for CIB Technology at RBS. Based in Basingstoke, UK, he is also a conference speaker on all aspects of strategic workforce planning.

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Book SynopsisMatt Bourn is Director of Communications for the Advertising Association and Ad Net Zero, based in London, UK. With 25 years' experience, previously he was Managing Director of Braben, working for companies such as Sky, Disney and Sony. He is co-author of Sustainable Advertising also published by Kogan Page. James Best, based in London, UK, is Chair of the Committees of Advertising Practice and of Credos. Previously he was Chair of the Advertising Association, President of the EACA, vice-chair of the History of Advertising Trust and Visiting Professor of Advertising at Richmond International University.

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Book SynopsisHugues Séraphin is Principal Lecturer for Tourism, Hospitality and Events Management at Oxford Brookes University, UK. Emma Delaney is Senior Teaching Fellow at the University of Surrey, UK, where she is the co-director for teaching and learning.Chris Smith is Senior Lecturer in Event Management at the University of Winchester, UK. Vanessa Gowreesunkar is Associate Professor in Tourism at the Indian Institute of Management Sirmaur, India.

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Book SynopsisSalma Shah is the Founder of Mastering Your Power, an award-winning coach training program focused on diversity, inclusion, belonging and equity. Based in London, UK, she has over 20 years of experience coaching senior leaders across various sectors and advising global organizations on building inclusive coaching cultures. Her clients include Co-op Group, John Lewis Partnership, and British Transport Police.

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Book SynopsisAntonio Weiss is a Senior Partner at The PSC, the UK's longest-standing public service specialist consultancy. He has advised the Office for Artificial Intelligence, the UK Space Agency and NHS AI Lab, the Government Digital Service, and other pioneering organisations on AI adoption and digital transformation. He is an Affiliated Researcher at the University of Cambridge's Digital State programme and the co-founder of Thomas Clipper, which has featured in The Guardian, The Telegraph and GQ. He is based in London, UK.

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Book SynopsisRuth Dowson has more than 30 years of experience in events, conferences, seminars and exhibitions in both the public and private sectors. She was previously Senior Lecturer in Events Management at Leeds Beckett University, UK. Bernadette Albert draws on her extensive experience in managing and advising on international, state, civic and private events. She was previously Senior Lecturer in Events Management at Leeds Beckett University, UK. Dan Lomax is Senior Lecturer at Leeds Beckett University, UK. He has 25 years' experience in the live music and cultural events sector specializing in content creation, event planning and operational delivery.

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Book SynopsisStephen Taylor, Chartered CCIPD, is a Senior Lecturer in Human Resource Management at the University of Exeter Business School and a Chief Examiner for the CIPD. Before his academic career he worked in a variety of management roles in the hotel industry and in the NHS.Graham Perkins is Senior Lecturer in Human Resource Management at University of Exeter Business School. Prior to a career in academia, he held a number of HR and Learning and Development roles in both public and private sector firms.

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Book SynopsisKhuong Minh Le, professionally known as Kent Le, is a senior lecturer and course leader for the MA International Fashion Business with Marketing Management and Luxury Branding pathways at the University of East London, UK. He also teaches, guest speaks, and externally examines Fashion & Luxury Business courses at Condé Nast College of Design (UK), Domus Academy (Italia), Amsterdam Fashion Academy (The Netherlands), Beacon College (Singapore) and Fordham University New York (USA). He has also had roles at Burberry, Westfield, and Inditex Group, and provided consultancy work for Catwalk Group, Devotion Diamonds and Petit Tribe.

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Book SynopsisManish Shukla is an Associate Professor of Operations Management at Leeds University and Programme Director of the MSc Global Supply Chain Management. He is a Fulbright Fellow, with his research focusing on addressing real-life challenges in sustainable supply chain, applying operations, technology and innovation.Vickey Swami is a dynamic consultant with a deep expertise in data analytics and business transformation, based in Manchester, UK.. With a strong focus on delivering data-driven insights, he has guided numerous organizations through complex product development and market positioning challenges, consistently driving operational efficiency and revenue growth.

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Book SynopsisNicola Askham, known as "The Data Governance Coach", has over two decades of experience in helping organizations understand and manage their data better through simple and custom-designed data governance programmes. She runs training courses on all elements of data governance and provides consultancy for numerous businesses, non-profits and government agencies. She is the host of The Data Governance Podcast and was previously a board member and director of DAMA UK. She lives in London, UK.

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Book SynopsisHanne Knight is a lecturer in Marketing at the University of Plymouth, UK, specialising in sustainability communication and digital engagement. She also serves as an alternate delegate to the UK Department for Energy Security and Net Zero (DESNZ), helping bridge research and climate policy practice..Lizette Vorster Larsen is Assistant Professor in Strategic Business Communications at Aarhus University, Denmark. Prior to this, she was Lecturer in Digital Marketing at Northumbria University, UK and has also previously held senior positions in professional practice.

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Book SynopsisAndy Headington co-founded Adido, a leading digital marketing agency, in 2003. He has spent over 20 years being involved in digital marketing campaigns and website builds. Based in Bournemouth, UK, Andy is an active member of the Association of British Travel Agents, The Specialist Travel Association and the Institution of Travel and Tourism and has a vast knowledge of all areas of digital marketing.

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Book SynopsisJordan Morrow is known as the "Godfather of Data Literacy", having built one of the world's first data literacy programs. He is the founder and CEO of Bodhi Data and the Senior Vice President of Data and AI Transformation for AgileOne. He is the author of four other books: Be Data Literate, Be Data Driven, Be Data Analytical and Business 101 for the Data Professional all published by Kogan Page. He is based near Salt Lake City, UT.

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Book SynopsisJo Wiltshire is Senior Lecturer of Fashion Marketing at Cardiff Metropolitan University, UK, With over 15 years of industry experience, Jo has built a comprehensive career in fashion, specializing in visual merchandising, store design, brand management and visual communications. Catrin Cousins is Senior Lecturer of Fashion Marketing, with over 18 years of experience as a fashion buyer, bringing extensive industry knowledge to her teaching. Her expertise spans fashion buying, product development and brand management. She is based at Cardiff Metropolitan University, UK.

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Book SynopsisAlan Rushton was a Director of Dialog Consultants and Director of Graduate Programmes at the Centre for Logistics and Supply Chain Management at Cranfield University.Phil Croucher is an independent supply chain consultant and lecturer. He is based in Suffolk. Peter Baker worked in international freight forwarding and then as a consultant. He is a Visiting Fellow at Cranfield University.Ioannis Koliousis is an Associate Professor of Logistics and Supply Chain Management at Cranfield School of Management. He is the Director of the Executive MBA and Director of Executive Development for Supply Chain Management.

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Book SynopsisGillian Jones is Founder of Emerge, an international development consultancy specialising in leadership, organizational development and executive coaching. Based in Southampton, UK, Gillian has over 20 years of experience coaching global executive and senior leaders and organizations to embed coaching cultures and foster inclusive leadership.Ro Gorell is Director of Change Optimised, she supports organisations navigating change, through coaching, mentoring and change management solutions. She has extensive experience in both group and individual coaching. She is also an enthusiastic researcher on coaching, behavioural science and leveraging technology.

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Book SynopsisStephanie Marsh (she/they) is a leading expert in UX Research and UX Research Operations based in the UK. As the former Head of User Research and Analysis at the UK Government Digital Service and Head of Digital at the UK Ministry of Defence, they have played a pivotal role in advancing digital innovation within the public sector. Previously a Bunnyfoot consultant , one of the UK's leading UX consultancies, Stephanie has applied their expertise to enhance user experiences across diverse industries. As a respected thought leader, she has contributed to peer-reviewed publications and shared insights through speaking engagements at conferences and industry events.

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Book SynopsisDr Ediz Edip Akçay is a Senior Lecturer in Digital Marketing and BSc (Hons) Marketing Programme Leader at the Business School, Bournemouth University, UK. He has published work in publications including Journal of Customer Behaviour and Qualitative Market Research, across subject areas of digital advertising, cause-related marketing, user experience in mobile apps and branding.

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Book SynopsisNell Watson is a researcher and applied tech ethicist. She advises organizations on their machine learning strategies, specializing in AI research and ethical advocacy. She is President of the European Responsible AI Office and the author of Taming the Machine published by Kogan Page. She lives in Belfast, UK.Ali Hessami is a systems engineer specializing in risk analysis, assessment and safety. He is a leading figure in AI ethics standardization efforts as Vice Chair of the IEEE AI Ethics Certification Programme and Chair of the IEEE 7000 AI Ethics Standard. He lives in London, UK.

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Book SynopsisJonquil Lowe is an economist and author specializing in personal finance. With a background in stockbroking and then as head of money research at Which?, her career spans 40 years and around 30 books, the latest being The Good Retirement Guide, published by Kogan Page. She is Senior Lecturer in Economics and Personal Finance at the Open University, a Senior Fellow of the Higher Education Academy, and an Associate Member of the Chartered Institute for Securities and Investments. She is based in Northampton, UK.

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Book SynopsisPaul Sloane is an experienced speaker, course leader and facilitator. A recognized authority on innovation and creative speaking, he speaks and gives workshops to leading corporations around the world. He is also the best-selling author of How to Be a Brilliant Thinker, The Innovative Leader and editor of A Guide to Open Innovation and Crowdsourcing, all published by Kogan Page. He is based in Surrey, UK.

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Book SynopsisCharles Glover is Director, Exam Development at the Society for Human Resource Management (SHRM).Hanna Evans is Lead, Exam Development & Accreditation at the Society for Human Resource Management (SHRM)

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