Search results for ""Author Kind"

This is an entirely new collection of Lenin's writing. For the first time it brings together crucial shorter works, to show that Lenin held a life-long commitment to freedom and democracy. Le Blanc has written a comprehensive introduction, which gives an accessible overview of Lenin's life and work, and explains his relevance to political thought today. Lenin has been much maligned in the mainstream, accused of viewing 'man as modeling clay' and of 'social engineering of the most radical kind.' However, in contrast to today's world leaders, who happily turn to violence to achieve their objectives, Lenin believed it impossible to reach his goals 'by any other path than that of political democracy.' This collection will be of immense value to students encountering Lenin for the first time, and those looking for a new interpretation of one of the 20th century's most inspiring figures.

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"One of the ways companies are looking for competitive advantage in this frenetic [business] environment . . . is through the use of a tactical technique called shared services. . . . In this book, we bridge [the] chasm between the theory of how a shared services operation 'ought to' work and the practical issues involved in how to make it work, how to carry out a successful implementation of a shared service operation in your business."-from the Preface. Gaining competitive advantage in today's fierce business environment requires focus throughout the company on value, as measured by quality, cost, speed, and service. In the quest for superior performance, a growing number of companies are now turning to shared services, a tactical technique by which corporations can organize financial and other transaction-oriented activities to reduce costs and provide better service to business unit partners. Written by four authorities, three PricewaterhouseCoopers consultants and the executive who has directed the shared service efforts at Lucent Technologies, this comprehensive resource-the first of its kind-examines shared services from the macro issues that compel senior management to embrace this approach through the design and implementation of a shared services environment that leads to increased customer and shareholder value. Of all the tools available for gaining competitive advantage, why shared services? One of the principal reasons is that it creates, through consolidation of often disparate activities, more of a "one company" feel among business units. The benefits of this are twofold: one, it enables companies to show a consistent face to clients and customers, vendors and suppliers, shareholders and potential shareholders; two, it provides increased flexibility to all of the business' operations, allowing corporate leaders to maintain a global perspective while at the same time allowing business unit leaders to take strong, customer-focused actions. Providing both a domestic and global view, Shared Services addresses the full spectrum of issues, including: * Assessing whether shared services is right for you-issues to consider, goals to be reached. * Getting started-building support, establishing an effective organization, instituting continuous communication. * Setting up the infrastructure-billing shared services to business units, dealing with tax and legal entity issues. * International challenges-complexity, time zone, legal issues, currency stability, and security. * Program and project management-structures, planning, execution, and control. A groundbreaking book that examines a timely and important topic, Shared Services is an accessible and thorough guide to what could be a critical component in achieving long-term business success. This comprehensive resource is the first to introduce, explain, and explore shared services, an innovative business strategy that involves centralizing various business units, including accounting and transactional operations, to reduce costs and increase customer satisfaction. Presenting a practical and easy-to-follow blueprint for the smooth and sound implementation of shared services in your organization, Shared Services: Adding Value to the Business Units covers all the fundamentals, from how to get started to proper management techniques.

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As seen on Oprah's Book Club! The #1 New Zealand Bestseller! Discover how to live a happier life - simple, traditional wisdom for difficult modern times.Aroha is an ancient Maori word and way of thinking. Maori psychiatrist Dr Hinemoa Elder explores how Aroha can help us all by sharing 52 thought-provoking whakatauki, traditional Maori life lessons - one for each week of the year.Discover how we can all find greater contentment and kindness for ourselves, each other and our world by understanding how we might invite the values of Aroha into our daily lives.Ki te kotahi te kakaho ka whati, ki te kapuia, e kore e whati.When we stand alone we are vulnerable but together we are unbreakable.

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In the gleaming heights of Victorian London, a world of deception awaits an unconventional Society lady whose taste for adventure makes her a most formidable adversary ...Though Society demands that I make a good marriage, I, Cherry St. Croix, have neither the time nor the interest. I am on the trail of a murder with no victim, a mystery with no motive, and the key to an alchemical formula that could be my family's legacy. Yet the world is not so kind as to let me pursue simple murder and uncomplicated bounties. Above the foggy drift, an earl insists on my attention, while my friends watch my increasingly desperate attempts to remain my own woman. From the silken demands of the Midnight Menagerie-to whose dangerously seductive ringmaster I owe a debt-to the rigorous pressures of the peerage, all are conspiring to place before me a choice that will forever change my life.

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2017 Christy Award WinnerGray Fowler, star NFL tight end, is being pursued by a stalker, so his team hires a protection agency to keep Gray under the watch of a bodyguard at all times. When Gray meets Dru Porter, an agent assigned to him, he''s indignant. How can an attractive young female half his size possibly protect him?But Dru''s a former Marine, an expert markswoman, and a black belt. She''s also ferociously determined to uncover the identity of Gray''s stalker. And she''s just as determined to avoid any kind of romantic attachment between herself and the rugged football player with the mysterious past. But the closer they get to finding the stalker, the closer they grow to each other. As the danger rises, can Dru and Gray entrust their hearts--and their lives--to one another?

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Lara Boucher will do whatever it takes to get that coveted promotion to detective. She knows that something strange was happening at the incredibly handsome Jack's party. Working that out will have to take a back seat to discover why so many college girls have gone missing. But the last thing she expects when she goes undercover at the so-called 'spa' is to run into Jack again - or to feel such a strong attraction. The last thing Jack wants is to become the kind of man his father was. But that's just what's required if he's going to bring down this latest ring of Malcontents. Drawing on his legendary Casanova lineage, Jack works his way into the group. But will he be able to show Lara the man he really is without jeopardizing their mission? And can Lara ever trust a man with so many secrets?

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Maine's cultural and culinary heart, Portland is a buzzing and energetic food community. Widely considered to have one of the country's most vibrant food scenesnamed Restaurant City of the Year by Bon Appetitthe city offers a diverse culinary landscape, from classic seafood to Oaxacan to Korean to Milanese, and its devotion to farm-to-table cuisine and locally sourced ingredients is undeniable given that the Portland Farmers' Market, the country's oldest continually operating market of its kind, has thrived here for over 200 years.With more than 80 recipes from dozens of the city's most celebrated restaurants, including Drifter''s Wife, Rose Foods, and Chaval, and showcasing full-color photos of mouth-watering dishes by James Beard nominated chefs, and lots of local flavor, Portland's dynamic food scene is celebrated in all its gustatorial glory.

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Everything you need to know about dinosaurs in bite-size infographic informationDid you know that T. rex's nest is thought to have been 3 metres wide? That's about the same length as two bikes end to end! Explore the world of baby dinosaurs in Dinosaurs Babies. Learn about eggs, how dinosaur babies grew up to be huge creatures, how much they ate and how they developed... You'll find out all kinds of fascinating facts about these fierce and violent beasts. The Dinosaur Infosaurus series presents to you pre-historic beasts in all their terrifying glory, with realistic artwork alongside digestible chunks of information presented as infographics. Other topics in the series are killer dinosaurs, gigantic dinosaurs, dinosaur bones and fossils, the age of dinosaurs,sea and sky monsters and dinosaur babies.Perfect for readers aged 7+.

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Give yourself the gift of self-care you need to be at your best. It’s simple and enjoyable with this friendly guided journal. Just one minute each day will help you focus on ways (big and little) to invest in and love yourself. With 365 prompts designed to nourish your mind, body, and spirit, Eva Olsen's The One-Minute Self-Care Journal will help you live a life filled with energy, purpose, and joy. Discover how self-care can be your superpower, starting today. - Find 365 ways to treat yourself with kindness in just one minute each day. - Make your heart happy with fun, creative journaling prompts. - Cultivate calm confidence so you can tackle anything that comes your way. Show yourself the love and care you deserve with The One-Minute Self-Care Journal!

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Decorate * Embellish * Transform your home and accessories using just a Sharpie pen! Take your coloring to the next level! From cups and saucers to sneakers and tote bags, this book is guaranteed to transform your home and your garments with stylish and colorful designs. Clear and easy-to-follow, step-by-step instructions take you through the basics of working with a variety of Sharpie pens, from oil-based and water-based markers to paint pens and more! Ranging from cute and crafty to unique and boutique, these fun, one-of-a-kind projects are for all skill levels and can be easily applied to fashion accessories, home decor, and many more commonly found objects. Filled with tips, variations, and colorful photographs, it has never been this easy to customize your life. All you need is your creative inspiration, and a Sharpie.

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In For a Liberatory Politics of Home, Michele Lancione questions accepted understandings of home and homelessness to offer a radical proposition: homelessness cannot be solved without dismantling current understandings of home. Conventionally, home is framed as a place of security and belonging, while its loss defines what it means to be homeless. On the basis of this binary, a whole industry of policy interventions, knowledge production, and organizing fails to provide solutions to homelessness but perpetuates violent and precarious forms of inhabitation. Drawing on his research and activism around housing in Europe, Lancione attends to the interlocking crises of home and homelessness by recentering the political charge of precarious dwelling. It is there, if often in unannounced ways, that a profound struggle for a differential kind of homing signals multiple possibilities to transcend the violences of home/homelessness. In advancing a new approach to work with the politics of inhabitation, Lancione provides a critique of current practices and offers a transformative vision for a renewed, liberatory politics of home.

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For more than a thousand years, Greeks from all walks of life consulted oracles for guidance received directly from the gods. This colorful and wide-ranging survey encompasses the entire history of Greek oracles and focuses fresh attention on philosophical, psychological, and anthropological aspects of oracular consultation. It also examines how Greek oracles' practices were distinctive compared to those of their neighbors, especially in Egypt, Babylon, and Israel. Richard Stoneman weaves a fascinating historical tapestry, taking into account the different kinds of oracles (healers, advisors, prophets, and others), their most important sanctuaries, debates about them among ancient thinkers, and Christian attacks on them. Delving into the reasons behind the oracles' enduring position at the heart of Greek culture, Stoneman offers fresh insights into pagan religious practice and the history of Greek intellectual and spiritual life.

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A reader-friendly introduction to reliability analysis and its power systems applications The subset of probability theory known as reliability theory analyzes the likelihood of failure in a given component or system under given conditions. It is a critical aspect of engineering as it concerns systems of all kinds, not least modern power systems, with their essential role in sustaining the technologies on which modern life relies. Reliability Analysis of Modern Power Systems is a thorough, accessible book introducing the core concepts of reliability theory as they apply to power systems engineering, as well as the advanced technologies currently driving new frontiers in reliability analysis. It is a must-own for anyone looking to understand and improve the systems that power our world. Readers will also find: Detailed discussion of reliability modeling and simulation of composite systems using Typhoon HIL 404 Reliability assessment of generation systems, transmission systems, distribu

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"There is no rigorous and effective deconstruction without the faithful memory of philosophies and literatures, without the respectful and competent reading of texts of the past, as well as singular works of our own time. Deconstruction is also a certain thinking about tradition and context. Mark Taylor evokes this with great clarity in the course of a remarkable introduction. He reconstitutes a set of premises without which no deconstruction could have seen the light of day." – Jacques Derrida"This invaluable philosophical sampler brings together many of the threads out of which deconstruction is woven. taylor's anthology does not make deconstruction easy; much more usefully, it provides a meticulous guide to the sources – and significance – of the difficulties. – Barbara E. Johnson"The book will be of great value as a set of readings with authoritative explanation for all those interested in the current relations of literature and philosophy. It is the best book of its kind I know. – J. Hillis Miller, Yale University

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Ever watched professional snowboarders and wanted to pull some of the same tricks they make look so simple? If so, Mastering Snowboarding is the resource for you. Olympic gold medalist and X Games champion Hannah Teter teams up with expert snowboard writer Tawnya Schultz to bring you the techniques and tricks used by the pros. They’ll take you inside the sport and provide in-depth coverage of snowboarding equipment, including how to select and customize a board to fit your style and needs. Packed with the coolest tricks, expert advice, and secrets from the pros, this full-color guide is the only resource you need in order to own the slopes. Whether you are a recreational rider or a seasoned vet about to drop in to the halfpipe, Mastering Snowboarding has you covered. Add this one-of-a-kind resource to your library and you’ll soon be ready to put your new skills on display.

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Didacticism, romanticism, and classicism are the possible schemata for the knotting of art and philosophy, the third term in this knot being the education of subjects, youth in particular. What characterizes the century that has just come to a close is that, while it underwent the saturation of these three schemata, it failed to introduce a new one. Today, this predicament tends to produce a kind of unknotting of terms, a desperate dis-relation between art and philosophy, together with the pure and simple collapse of what circulated between them: the theme of education. Whence the thesis of which this book is nothing but a series of variations: faced with such a situation of saturation and closure, we must attempt to propose a new schema, a fourth type of knot between philosophy and art. Among these “inaesthetic” variations, the reader will encounter a sustained debate with contemporary philosophical uses of the poem, bold articulations of the specificity and prospects of theater, cinema, and dance, along with subtle and provocative readings of Fernando Pessoa, Stéphane Mallarmé, and Samuel Beckett.

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Love comes when you least expect it... Tressa Buckland likes her quiet life in Port Lowdy, with its cobbled streets and colourful terraced houses overlooking the sea. Her job at the local paper allows her to pursue her art in her free time, with no one but her tabby cat Ginger Pickles to mind her in Mermaid Terrace. But then the owner of the paper is called away on an emergency, and it's up to Tressa to run the paper for six months. Her first task: find a new part-time journalist. Dan Byrne is the angriest man in Ireland – or so the readers of his very successful column, 'Dan takes on the world', think. But after a story goes south and he loses his job in Dublin, Dan has no choice but to start afresh. When an opportunity comes up in sleepy Cornwall, Dan and his Golden Retriever Ritchie set off for a new adventure. For Tressa, Dan's arrival to Port Lowdy changes everything. Tressa tries not to look too deeply at her own life, but Dan sees a story to uncover in absolutely everyone – even her. The two of them couldn't be more different... yet, if they can find a way to work together, they may just breathe new life and joy into this sleepy seaside village. Finding Love at Mermaid Terrace is a heartwarming new village romance about the power of love and kindness, from the bestselling author of Starting Over at Acorn Cottage. What people are saying about Kate Forster: 'Charming and totally absorbing... I could not put this down!' Holly Martin on Starting Over at Acorn Cottage 'This beautifully descriptive and touching story about love and hope is fabulous sunshine reading' Closer 'A lovely get-away-from-it-all read' Red 'Loved it, loved it, loved it' - 5* reader review 'Lovely small town Cornish romance, you can almost hear the sound of the sea' - 5* reader review 'Simply amazing. Reading this book was a total happy surprise... Some beautiful, raw and honest emotions really pulled at my heartstrings' - 5* reader review 'I absolutely loved this book. Set in an idyllic sounding seaside village. I genuinely couldn't put this book down, It really pulled me in from the start' - 5* reader review 'This book was ideal for an afternoon's escape, I could just see myself on that beach! A great read' - 5* reader review 'In the midst of a crazy January, this book was such a great escape... There was enough drama and heartache to bring tears to your eyes' - 5* reader review 'A genuine feel-good book. Lots of different story lines to keep you interested with a fabulous, heart-warming ending. Loved it' - 5* reader review

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“Sara Dahmen's beautifully photographed book is the most useful resource on copper cookware I've come across. An accomplished coppersmith, Sara not only shows us how copper cookware is made, but how to cook with it (along with a myriad of recipes), and care for it, too. The mysteries and mystique of cast-iron and clay cookware are explored in depth as well. Copper, Iron, and Clay is an indispensable cookware reference that every cook should have in their library. I learned so much from it . . . and you will too!” —David Lebovitz, author of My Paris Kitchen and Drinking FrenchA gorgeous, full-color illustrated love letter to our most revered cookware—copper pots, cast-iron skillets, and classic stoneware—and the artistry and workmanship behind them, written by an expert craftsperson, perhaps the only woman coppersmith in America.Today, most people are concerned about eating seasonal, organic, and local food. But we don’t think about how the choices we make about our pots, pans, and bowls can also enhance our meals and our lives. Sara Dahmen believes understanding the origins of the cookware we use to make our food is just as essential. Copper, Iron, and Clay, is a beautiful photographic history of our cooking tools and their fundamental uses in the modern kitchen, accompanied by recipes that showcase the best features of various cooking materials.Interested in history and traditional pioneer kitchens, early cooking methods, and original metals used in pots during the early years of America, Sara became obsessed with the crafts of copper- and tin-smithing for kitchenware—specialty trades that are nearly extinct in the United States today. She embarked on a journey to locate artisans nationwide familiar with the old ways who could teach and inspire her. She began making her own cookware not only to connect with the artisanal traditions of our nation’s past, but to adopt the pioneer kitchen to cook and eat healthier today. Why cook fantastic, healthful food in a cheap pan coated with toxic chemicals and inorganic elements? she asks. If you buy one high-quality item made from natural materials, it can serve your family for generations.Richly illustrated with dozens of stunning color photographs, Copper, Iron, and Clay showcases each material, exploring its fascinating history, fundamental science—including which elements work best for various cooking methods—and its practical uses today. It also features fascinating interviews with industry insiders, including cookware artisans, chefs, entrepreneurs, and manufacturers from around the world. In addition, Sara provides recipes from her own kitchen and some of her famous chef friends, as well as a few historical favorites—all which are optimized for particular kinds of cookware.

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Dive into a world of romance, village life, and even a little silliness in Jane Austen’s timeless novel. Despite the fact that Jane Austen set out to write a story with a heroine whom she said that “no one but myself will much like,” Emma has resonated with readers since its original publication in 1815 and has been retold many times for television and movies.Self-satisfied Emma Woodhouse thinks she is above romance of any kind, but when she decides she is a great matchmaker and sets out to find a wealthy husband for her friend, the sweet yet pitiable Harriet Smith, she crosses paths with the charming Mr. Knightley. Even though Emma tries to ignore her feelings for him, she ends up marrying him and realizes that “Perfect happiness, even in memory, is not common.” Beyond the romance, Emma is full of humor and wit and is also a commentary on upper-class social manners at the turn of the nineteenth century. The title character herself, rather you love her or hate her, is both inescapably self-delusional and rather fun to imagine. Complete and unabridged, this elegantly designed, jacketed hardcover edition features an introduction by English literature scholar Alison Fraser and a timeline of the life and times of Jane Austen. Essential volumes for the shelves of every classic literature lover, the Chartwell Classics series includes beautifully presented works and collections from some of the most important authors in literary history. Chartwell Classics are the editions of choice for the most discerning literature buffs. Other titles in the Chartwell Classics Series include: The Essential Tales & Poems of Edgar Allen Poe; The Essential Tales of H.P. Lovecraft; The Federalist Papers; The Inferno; The Call of the Wild and White Fang; Moby Dick; The Odyssey; Pride and Prejudice; Grimm’s Fairy Tales; The Alchemist; The Great Gatsby; The Secret Garden; Anne of Green Gables; The Phantom of the Opera; The Communist Manifesto and Das Kapital; The Republic; Frankenstein; Twenty Thousand Leagues Under the Sea; The Picture of Dorian Gray; Meditations; Alice’s Adventures in Wonderland and Through the Looking-Glass; A Tales of Two Cities; Beowulf; The Strange Case of Dr. Jekyll and Mr. Hyde; Adventures of Huckleberry Finn; Little Women; Wuthering Heights; Peter Pan; Persuasion; Aesop’s Fables; The Constitution of the United States and Selected Writings; Crime and Punishment; Dracula; Great Expectations; The Iliad; Irish and Fairy Folk Tales; The Legend of Sleepy Hollow; The War of the Worlds; and The Time Machine and The Invisible Man.

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You've heard about pair programming's benefits: fewer bugs, improved skills, and faster delivery. But what happens when you want to pair with someone in another city, country, or even hemisphere? With the right tools, you won't have to relocate to refactor. In this book, you'll learn techniques used by the most productive remote programmers in the industry to pair with anyone on the globe on any kind of project. You'll use collaborative editors, screen sharing, secure networking, and virtualization to create a remote pairing environment that feels as if your partner is sitting right next to you. Two heads are better than one, but only if they're working on the same problem. When pairing remotely, this requires a specialized environment that you'll learn how to create. We'll use the same open-source tools as the pros to improve collaboration and increase productivity. You'll learn techniques, patterns, and best practices you can apply to projects of all kinds. These tools are so effective that many co-located programmers use them despite sitting side-by-side--you don't have to work outside of an office for this book to improve your programming techniques. We'll start by creating a secure collaborative editing environment capable of handling the low-bandwidth networks at some coffee shops. Then we'll share your screen using free open source tools and protocols. We'll deploy all of this to a server in the cloud so you can access your development environment from anywhere. Then we'll use one of the most advanced integrated development environments to collaborate, sketch on a virtual whiteboard, and resolve conflicts. Finally, we'll talk with programmers at Pivotal Labs, Big Nerd Ranch, and other top-notch distributed development firms to learn how they handle the challenges of remote pairing on a daily basis. With their help and advice, you can be productive from any location on the planet. What You Need: Many of the examples in this book require an internet connection. You'll only need one computer for most of the exercises, and you can run them by yourself. But having a second computer and even a second person may improve the experience.

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The goal of this edited volume is to take a hard, objective look at the many different aspects of taxing the hard-to-tax, as well as the many different approaches that have been employed around the world. In the developed and developing world, taxing certain kinds of activities, sectors, or individuals - the so-called "hard-to-tax" - is a challenge for governments. In the past, the practical side of this issue has received some attention, mainly from those working in the trenches of tax administration. There has also been some analytical work on such things as "presumptive" taxation, as well as some empirical work on measuring the hard-to-tax. However, the lessons from all of this work have been very unevenly disseminated, and there are clearly many unresolved issues. With the steady advance of such things as globalization, internet commerce, and tax shelters, the issues in taxing the hard-to-tax will become even more pressing.

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âœThe seminal book on white-hat hacking and countermeasures... Should be required reading for anyone with a server or a network to secure.â --Bill Machrone, PC Magazine "The definitive compendium of intruder practices and tools." --Steve Steinke, Network Magazine"For almost any computer book, you can find a clone. But not this one... A one-of-a-kind study of the art of breaking in." --UNIX ReviewHere is the latest edition of international best-seller, Hacking Exposed. Using real-world case studies, renowned security experts Stuart McClure, Joel Scambray, and George Kurtz show IT professionals how to protect computers and networks against the most recent security vulnerabilities. You'll find detailed examples of the latest devious break-ins and will learn how to think like a hacker in order to thwart attacks. Coverage includes: Code hacking methods and countermeasures New exploits for Windows 2003 Server, UNIX/Linux, Cisco, Apache, and Web a

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There is in certain circles a widely held belief that the only proper kind of knowledge is scientific knowledge. This belief often runs parallel to the notion that legitimate knowledge is obtained when a scientist follows a rigorous investigative procedure called the 'scientific method'. Chris Haufe challenges this idea. He shows that what we know about the so-called scientific method rests fundamentally on the use of finely tuned human judgments directed toward certain questions about the natural world. He suggests that this dependence on judgment in fact reveals deep affinities between scientific knowledge and another, equally important, sort of comprehension: that of humanistic creative endeavour. His wide-ranging and stimulating new book uncovers the unexpected unity underlying all our efforts – whether scientific or arts-based – to understand human experience. In so doing, it makes a vital contribution to broader conversation about the value of the humanities in an increasingly STEM-saturated educational culture.

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Manuel Forcano, the outstanding Catalan poet, is a great traveller, and the poems in this, his first full-length book in English translation, embrace the cities, the landscapes and the people of the Middle East. Drawn from his four most recent collections, these poems use geographical and historical references to deepen and inform the narrative, and also to lay before the reader the idea of the continuity, over many centuries, of human love and desire. The beauty, joy, grief and tenderness in these poems are universal and belong to every kind of human affection – indeed Forcano has been described by the Catalan journalist and academic Pere Ballart as ‘our foremost love poet’.Anna Crowe’s beautiful translations demonstrate a remarkable understanding of, and sensitivity to, Forcano’s poetry, so much so that one might say that Maps of Desire represents the perfect union of poet and translator.

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With charming, colorful illustrations, this heartwarming picture book in rhyming text asks an age-old question—can we be friends? Take a journey exploring five unexpected animal friendships! This adorable picture book, based on real-life stories, showcases popular duos like Mzee the tortoise and Owen the hippo and Koko the gorilla and her kittens, as well as lesser-known ones like Kumbali the cheetah and Kago the dog. Includes backmatter. A list of the unlikely animal friendships from around the world and introduced to young animal fans in Can We Be Friends?:1. Owen the hippo and Mzee the tortoise (Kenya)2. Kumbali the cheetah and Kago the dog (Virginia, USA)3. Themba the elephant and Albert the sheep (South Africa)4. Koko the gorilla and kittens (California, USA)5. Ben the dog and Duggie the wild dolphin (Ireland)This sweet picture book supports children as they learn about empathy and kindness.

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When analysing customer experience, there is often a disconnect in the kind of customer experience senior leadership believes their organizations deliver and what consumers say they actually receive. Crafting Customer Experience Strategy: Lessons from Asia looks at how Customer Experience Management can be vital in providing a sustained competitive advantage for businesses. In uncovering this essential strategic challenge, this book explores the need to create customer experiences by design utilizing data, as well as the importance of engaging with the voice of the customer, the employee and the process in managing the customer journey. In this book a range of real world insights are scrutinized from a variety of leading organizations; chapters explore a wide range of themes including how organizations create experiences, the customer journey, emotions, technology and the returns in designing improved experiences. This is an essential reading for marketing students, scholars and practitioners looking for understanding and insights in customer experience management.

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The sequel to the action-packed Reboot is a can't-miss thrill ride, perfect for fans of James Patterson and Marie Lu. After coming back from death as Reboots and being trained by HARC as soldiers, Wren and Callum have finally escaped north, where they hope to find a life of freedom. But when they arrive at the Reboot reservation, it isn't what they expected. Under the rule of a bloodthirsty leader, Micah, the Reboots are about to wage an all-out war on the humans. Although Wren's instincts are telling her to set off into the wilderness and leave the battle far behind, Callum is unwilling to let his human family be murdered. When Micah commits the ultimate betrayal, the choice is made for them. But Micah has also made a fatal mistake-he's underestimated Wren and Callum. The explosive finale to the Reboot duology is full of riveting action and steamy love scenes as Wren and Callum become rebels against their own kind.

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This book is situated at the intersection of queer/gender studies and theories of acting pedagogy and performance. It explores the social and cultural matrix in which matters of gender are negotiated, including that of post-secondary theatre and drama education. It identifies the predicament of gender dissident actors who must contend with the widespread enforcement of realist paradigms within the academy, and proposes a re-imagining of the way drama/theatre/performance are practised in order to serve more fairly and effectively the needs of queer actors in training. This is located within a larger project of critique in reference to the art form as a whole. The book stimulates discussion among practitioners and scholars on matters concerning various kinds of diversity: of gender expression, of approaches to the teaching of acting, and to the way the art form may be imagined and executed in the early years of the 21st Century, in particular in the face of the climate crisis. But it is also an aid to practitioners who are seeking new theoretical and practical approaches to dealing with gender diversity in acting pedagogy.

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From Hannah Arendt's "banality of evil" to Joseph Conrad's "fascination of the abomination," humankind has struggled to make sense of human-upon-human violence. Edited by two of anthropology's most passionate voices on this subject, Violence in War and Peace: An Anthology is the only book of its kind available: a single volume exploration of social, literary, and philosophical theories of violence. Brings together a sweeping collection of readings, drawn from a remarkable range of sources, that look at various conceptions and modes of violence. Juxtaposes the routine violence of everyday life against the sudden outcropping of extraordinary violence such as the Holocaust, the Rwandan genocide, the state violence of Argentina's Dirty War, and organized criminal violence. Edited by two of the most prominent researchers in the field. Offers a thought-provoking tool for students and thinkers from all walks of life: an exploration of violence at the broadest levels: personal, social, and political.

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Contributions by Daniel J. Connell, Esther De Dauw, Craig Haslop, Drew Murphy, Richard Reynolds, Janne Salminen, Karen Sugrue, and James C. TaylorThe superhero permeates popular culture from comic books to film and television to internet memes, merchandise, and street art. Toxic Masculinity: Mapping the Monstrous in Our Heroes asks what kind of men these heroes are and if they are worthy of the unbalanced amount of attention. Contributors to the volume investigate how the (super)hero in popular culture conveys messages about heroism and masculinity, considering the social implications of this narrative within a cultural (re)production of dominant, hegemonic values and the possibility of subaltern ideas, norms, and values to be imagined within that (re)production.Divided into three sections, the volume takes an interdisciplinary approach, positioning the impact of hypermasculinity on toxic masculinity and the vilification of 'other' identities through such mediums as fi

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The Encyclopedia of Cremation is the first major reference resource focused on cremation. Spanning many world cultures it documents regional histories, ideological movements and leading individuals that fostered cremation whilst also presenting cremation as a universal practice. Tracing ancient and classical cremation sites, historical and contemporary cremation processes and procedures of both scientific and legal kind, the encyclopedia also includes sections on specific cremation rituals, architecture, art and text. Features in the volume include: a general introduction and editorial introductions to sub-sections by Douglas Davies, an international specialist in death studies; appendices of world cremation statistics and a chronology of cremation; cross-referencing pathways through the entries via the index; individual entry bibliographies; and illustrations. This major international reference work is also an essential source book for students on the growing number of death-studies courses and wider studies in religion, anthropology or sociology.

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Kindness and friendship triumph over bullying in this action-packed, gently abridged board book that’s perfect for fans of Little Blue Truck and Loren Long’s Otis stories, and for every vehicle-obsessed little one. ​ Trucker, the big rig, loves to rule the road with his size, strength, and mighty horn. The other vehicles swerve and shake as Trucker blasts past, expecting them to follow along in awe. Then Trucker meets the louder, stronger, and kinder Train. He sees how the other vehicles gleam and swoon when Train is around. And he wonders, Why don’t they ever gleam at me? Trucker just wants Train to go away . . . until a broken railroad crossing signal changes everything. Can Trucker use his size and strength for the good of his fellow vehicles before it’s too late? This gently abridged board book is perfect for fans of Little Blue Truck and Loren Long’s Otis stories, Trucker and Train is a classic in the making.

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Emotional inclusion— putting Emotional Intelligence into Action for sustainable change in the workforce.When Mollie Rogers Jean De Dieu founded Emotional Inclusion in the workforce three years ago, she was on a mission to rid emotional unwellness shame and stigma in companies. She realized that companies with Diversity, Equity, and Inclusion platforms spoke of all kinds of inclusion but neglected to tackle emotional inclusion or the act of caring for the emotional realms of individuals in a measurable and sustainable manner. The robotic, productivity-driven, and bustling work culture cultivated over the years morphed what it meant to be ‘human’ and ‘ emotionally inclusive’ at work. The pandemic has turned the corporate landscape upside down and shed more light on the significance of emotional wellbeing. It has become more apparent now than ever that there is a need for new, evidence-backed, confidential, and medical-based workplace solutions that are more compassionate and considerate of employee wellbeing and welfare.

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Shortlisted for the 2014 Samuel Johnson Prize''Part detective story, part Dickensian saga, part labour history. A thrilling and unnerving read'' Observer ''Mesmeric and deeply moving'' Daily Telegraph ''Remarkable, haunting, full of wisdom'' The TimesFamily history is a massive phenomenon of our times but what are we after when we go in search of our ancestors? Beginning with her grandparents, Alison Light moves between the present and the past, in an extraordinary series of journeys over two centuries, across Britain and beyond.Epic in scope and deep in feeling, Common People is a family history but also a new kind of public history, following the lives of the migrants who travelled the country looking for work. Original and eloquent, it is a timely rethinking of who the English were - but ultimately it reflects on history itself, and on our constant need to know who went before us an

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"Measurement in Economics: A Handbook" aims to serve as a source, reference, and teaching supplement for quantitative empirical economics, inside and outside the laboratory. Covering an extensive range of fields in economics: econometrics, actuarial science, experimental economics, index theory, national accounts, and economic forecasting, it is the first book that takes measurement in economics as its central focus. It shows how different and sometimes distinct fields share the same kind of measurement problems and so how the treatment of these problems in one field can function as a guidance in other fields. This volume provides comprehensive and up-to-date surveys of recent developments in economic measurement, written at a level intended for professional use by economists, econometricians, statisticians and social scientists. It employs an integrative approach of measurement in economics. It contains multi-disciplinary chapters and up-to-date survey of measurement literature in economics and econometrics.

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Based on case studies of educational reform in the former Yugoslavia - from the decade before its violent breakup to contemporary efforts in post-conflict reconstruction - From Class to Identity tells the story of the political processes and motivations underlying each reform. The book moves away from technical-rational or prescriptive approaches that dominate the literature on education policy-making during social transformation, and offers an example on how to include the social, political and cultural context in the understanding of policy reforms. It connects education policy at a particular time in a particular place with broader questions such as: What is the role of education in society? What kind of education is needed for a 'good' society? Who are the 'targets' of education policies (individuals/citizens, ethnic/religious/linguistic groups, societies)? Bacevic shows how different answers to these questions influence the contents and outcomes of policies.

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This lift-the-flap board book filled with warm and lively illustrations by Violet Lemay teaches toddlers all about friendship. We’re different! We’re the same! Can we be friends? Of course we can! Friends can come from anywhere. Friends can live in any kind of house. Friends can be different ages. Friends can look different. And friends can have different faiths. This sweet board book celebrates friendship and the importance of embracing our differences. It joyfully shows diverse children from all over the world and teaches a valuable lesson: we are all just people and we are all worthy of friendship.Violet Lemay's many charming books for children ages 2 to 5 and their caregivers include Library Babies, The Obamas: A Lift-the-Flap Book, TummyTime: Happy Baby, and Healthy, Healthy. Love, Love, Love.

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Artificial Intelligence (AI) has seen major advances in recent years. While machines were always central to the Marxist analysis of capitalism, AI is a new kind of machine that Marx could not have anticipated. Contemporary machine-learning AI allows machines to increasingly approach human capacities for perception and reasoning in narrow domains. This book explores the relationship between Marxist theory and AI through the lenses of different theoretical concepts, including surplus-value, labour, the general conditions of production, class composition and surplus population. It argues against left accelerationism and post-Operaismo thinkers, asserting that a deeper analysis of AI produces a more complex and disturbing picture of capitalism's future than has previously been identified. Inhuman Power argues that on its current trajectory, AI represents an ultimate weapon for capital. It will render humanity obsolete or turn it into a species of transhumans working for a wage until the heat death of the universe; a fate that is only avoidable by communist revolution.

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Over 3 million LifeChange studies soldPractical Instructions for Becoming Healthy ChristiansThe Corinthian church was proud and prosperous. For them, the Apostle Paul had a stern reminder: Genuine spiritual maturity is found not through status and recognition but through faith, hope, and love. His practical instructions concerning divisions, sexuality, spiritual gifts, and worship are still profoundly relevant for developing healthy, mature churches todaythe kind that grow healthy, mature Christians.LifeChangeLifeChange Bible studies will help you grow in Christlikeness through a life-changing encounter with God's Word. Filled with a wealth of ideas for going deeper so you can return to this study again and again.Features Cover the entire book of 1 Corinthians in 17 lessons Equip yourself to lead a Bible study Imagine the Bible's historical world Study word origins and definitions

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Family-making in America is in a state of flux—the ways people compose their families is changing, including those who choose to adopt. Broken Links, Enduring Ties is a groundbreaking comparative investigation of transnational and interracial adoptions in America. Linda Seligmann uncovers the impact of these adoptions over the last twenty years on the ideologies and cultural assumptions that Americans hold about families and how they are constituted. Seligmann explores whether or not new kinds of families and communities are emerging as a result of these adoptions, providing a compelling narrative on how adoptive families thrive and struggle to create lasting ties. Seligmann observed and interviewed numerous adoptive parents and children, non-adoptive families, religious figures, teachers and administrators, and adoption brokers. The book uncovers that adoption—once wholly stigmatized—is now often embraced either as a romanticized mission of rescue or, conversely, as simply one among multiple ways to make a family.

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In the most comprehensive analysis to date of the world of open air marketplaces of West Africa, Gracia Clark studies the market women of Kumasi, Ghana, in order to understand the key social forces that generate, maintain, and continually reshape the shifting market dynamics.Probably the largest of its kind in West Africa, the Kumasi Central Market houses women whose positions vary from hawkers of meals and cheap manufactured goods to powerful wholesalers, who control the flow of important staples. Drawing on more than four years of field research, during which she worked alongside several influential market "Queens", Clark explains the economic, political, gender, and ethnic complexities involved in the operation of the marketplace and examines the resourcefulness of the market women in surviving the various hazards they routinely encounter, from coups d'etat to persistent sabotage of their positions from within.

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Copper enamelling - essentially, the melting of glass enamel grains onto a copper surface - is an exciting and fascinating technique. Enamelling on Copper highlights the unique interactions between copper and enamels, and gives a detailed account of working with this wonderful combination. The basic technique - simply sifting ground enamels onto a copper surface and firing the two in a kiln for one minute - is a thrilling experience, but delving deeper into the techniques pays even greater rewards. Starting with an introduction to enamels, this new book goes on to explain how to work with an enamelling kiln, including temperatures and timings; the different kinds of enamels and how they work together; the enamelling process and how to control small sifted particles of the glass enamels to achieve your designs. A final chapter is devoted to the practice of firing the enamels higher than is necessary in order to transform their colours to create unique effects.

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Essential Colonial Revival–style stone houses in bucolic settings—on hillsides, beside streams—and their inviting interiors, by the architect who popularized the beloved form. Stone Houses showcases a beloved kind of home that many of us aspire to own and live in—a place of warmth and security, of charm and romance. The stone house speaks to a very basic dream of stability and comfort, and the houses featured here represent the epitome of this dream. Built in traditional styles with artful construction and considered design between 1904 and 1943, these gems display the hallmarks we associate with the stone house, here polished and beautifully presented: deep fireplaces, thick beamed ceilings, wide plank floors, and country kitchens. Focusing on the work of the eminent architect R. Brognard Okie, who is credited with having greatly contributed to a popular appreciation and understanding of early American domestic architecture and who has had a lasting impact on American residential design, this book will both enchant the reader and serve as an unprecedented resource.

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Why is blood red? Why are carrots orange? Who invented the lightbulb? Why is the world 'going green'? Is the sky really blue? And what is ultraviolet light?You'll discover the answers to these questions - and many more - in this incredible collection of scientific facts about colour. We'll talk about light (the most important thing) and waves (not the kind you see at the beach - though you will learn why the sea looks blue!). You'll find out how some animals are able to glow in the dark and how others change their colours to hide from predators. Keep reading to discover why leaves change colour in the autumn, why your veins look blue but your blood is red, and why the language we use shapes the colours we see . . .And you'll learn exactly how to make a rainbow - in space.

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Implementing Inequality argues that the international development industry’s internal dynamics—between international and national staff, and among policy makers, administrators, and implementers—shape interventions and their outcomes as much as do the external dynamics of global political economy. Through an ethnographic study in postwar Angola, the book demonstrates how the industry’s internal social pressures guide development’s methods and goals, introducing the innovative concept of the development implementariat: those in-country workers, largely but not exclusively “local” staff members, charged with carrying out development’s policy prescriptions. The implementariat is central to the development endeavor but remains overlooked and under-supported as most of its work is deeply social, interactive, and relational, the kind of work that receives less recognition and support than it deserves at every echelon of the industry. If international development is to meet its larger purpose, it must first address its internal inequalities of work and professional class.

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Is it our brain that produces consciousness? Many people, including most scientists, hold such a belief, founded on a conception of the world that is purely materialistic. This worldview sees the brain as some kind of biological computer.However, modern research shows that our experiences -- especially in childhood and youth -- shape the circuits of our brain, and even stimulate the brain to grow. So to an extent, we shape our own brain just through being alive. And it is by means of our brain that we develop as a person and form our 'self', with all its associated significance and values.In this revealing study of brain, body and consciousness, Arie Bos examines the limitations of the materialist view to explain our human experience. He points to examples where consciousness is not supported by the physical brain, or where consciousness appears to survive beyond death. Exploring the ideas of free will and responsibility, he rejects the view that only physical matter determines our thoughts and actions. In doing so, he opens a door to a wider spiritual reality.

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Does the existence of evil call into doubt the existence of God? Show me the argument. Philosophy starts with questions, but attempts at answers are just as important, and these answers require reasoned argument. Cutting through dense philosophical prose, 100 famous and influential arguments are presented in their essence, with premises, conclusions and logical form plainly identified. Key quotations provide a sense of style and approach. Just the Arguments is an invaluable one-stop argument shop. A concise, formally structured summation of 100 of the most important arguments in Western philosophy The first book of its kind to present the most important and influential philosophical arguments in a clear premise/conclusion format, the language that philosophers use and students are expected to know Offers succinct expositions of key philosophical arguments without bogging them down in commentary Translates difficult texts to core arguments Designed to provides a quick and compact reference to everything from Aquinas’ “Five Ways” to prove the existence of God, to the metaphysical possibilities of a zombie world

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>Human reproduction is mediated through many technologies, both high- and low-tech. These technologies of reproduction are not experienced in isolation by most of the people who use them. However clinical, public health and social scientific research often reflects a parcelling out of reproduction into specialist areas of biomedical intervention. Studies tend to be bound to specific physiological events, technologies (particularly those that are more obviously technical or ‘modern’) and people – namely cis, heterosexual, white, middle-class women. Yet, with the ever-expanding horizon of reproductive technologies and the rapid development of the fertility industry, the reality is that many individuals will engage with more than one such technology at some point in their life. >Technologies of Reproduction Across the Lifecourse presents dialogue between scholars on different reproductive technologies not only from a comparative empirical perspective, arguing that operating in disciplinary silos and working from narrow ideas about RTs and their meanings can put reproductive studies in danger of missing, and thereby reproducing, the kinds of power structures that shape reproductive life.

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