Search results for ""Author Thomas"

This book is an exploration of how this remarkably efficient and familiar form of gathering operates, in different times and places, and how it comes to be recognised by those who experience or deploy it. Throws the spotlight on the epistemological and ontological basis of coming together through formal meetings of different kinds Demonstrates how meetings - socially and institutionally prescribed spaces for coming together - are important and ubiquitous organisational forms in various political, religious and economic settings Shows how meetings feature prominently in classic anthropological accounts, and in more contemporary ethnography, particularly in relation to studies of documents, organizations, policy, development, politics, and science and technology

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A natural swimming pool is an exciting addition to a garden. It is the ultimate play resource that provides a healthy, chlorine-free environment for swimming, a living ecosystem for nature lovers and whole new world of aquatic plants for gardeners. This practical handbook describes a wide range of pools from simple "swimming ponds" to models with separate plant regeneration areas, and others that resemble traditional pools. It explains how plants are used to keep the water clean and advises on pumps, skimmers and filters to limit the growth of algae, encourage the growth of biofilm and keep the water sparkling. Natural swimming pools are easy to maintain, have low running costs and require less fill-up water than conventional pools. This book provides tried-and-trusted advice on a feature that is increasingly in demand among aspirational, eco-minded gardeners and designers.

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A provocative volume of the controversial radical thinker Christopher Hitchens—political journalist, cultural critic, public intellectual and self-described contrarian—is one of the most controversial and prolific writers of his generation. His most recent book, God Is Not Great, was on the New York Times bestseller list in 2007 for months. Like his hero, George Orwell, Hitchens is a tireless opponent of all forms of cruelty, ideological dogma, religious superstition and intellectual obfuscation. Once a socialist, he now refers to himself as an unaffiliated radical. As a thinker, Hitchens is perhaps best viewed as post-ideological, in that his intellectual sources and solidarities are strikingly various (he is an admirer of both Leon Trotsky and Kingsley Amis) and cannot be located easily at any one point on the ideological spectrum. Since leaving Britain for the United States in 1981, Hitchens's thinking has moved in what some see as contradictory directions, but he remains an unapologetic and passionate defender of the Enlightenment values of secularism, democracy, free expression, and scientific inquiry. The global turmoil of the recent past has provoked intense dispute and division among intellectuals, academics, and other commentators. Hitchens's writing during this time, particularly after 9/11, is an essential reference point for understanding the genesis and meaning of that turmoil—and the challenges that accompany it. This volume brings together Hitchens's most incisive reflections on the war on terror, the war in Iraq, and the state of the contemporary Left. It also includes a selection of critical commentaries on his work from his former leftist comrades, a set of exchanges between Hitchens and various left-leaning interlocutors (such as Studs Terkel, Norman Finkelstein, and Michael Kazin), and an introductory essay by the editors on the nature and significance of Hitchens's contribution to the world of ideas and public debate. In response, Hitchens provides an original afterword, written for this collection. Whatever readers might think about Hitchens, he remains an intellectual force to be reckoned with. And there is no better place to encounter his current thinking than in this provocative volume.

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Across the world, organizations continue to be damaged and brought down by systemic non-compliance or the misdeeds of a few, and newspapers abound with examples of corporate and NGO scandals and crimes. This is despite the increasing ethical demands stakeholders are making of business, the exposing power of social media, the proliferating requirements of compliance laws and regulations, and the burgeoning numbers of policies, procedures and compliance officers that have been put in place in response. So why isn't compliance working? The Business Guide to Effective Compliance and Ethics examines how rules-based, tick-box, defensible compliance continues to fail, and lays out a new approach for organizations seeking to flourish and succeed. Written for any organization and businesses, this book provides clear, thorough and practical guidance for practitioners and decision-makers. It explains in layman's terms the skills, tools and mindset needed to develop and deliver a best practice compliance and ethics programme - one that meets the requirements made by law, stakeholders and society, and protects your organization from risk of fines, penalties and reputational damage. But this is also a book for all those interested in how to build employee engagement and motivation. The Business Guide to Effective Compliance and Ethics demonstrates the value - including competitive advantage, career satisfaction, employee and customer loyalty, and brand enhancement - that a truly effective compliance and ethics programme can bring, when it works hand in hand with a values-based culture of shared ownership.

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The Colorado River Basin’s importance cannot be overstated. Its living river system supplies water to roughly forty million people, contains Grand Canyon National Park, Bears Ears National Monument, and wide swaths of other public lands, and encompasses ancestral homelands of twenty-nine Native American tribes. John Wesley Powell, a one-armed Civil War veteran, explorer, scientist, and adept federal administrator, articulated a vision for Euro-American colonization of the “Arid Region” that has indelibly shaped the basin—a pattern that looms large not only in western history, but also in contemporary environmental and social policy. One hundred and fifty years after Powell’s epic 1869 Colorado River Exploring Expedition, this volume revisits Powell’s vision, examining its historical character and its relative influence on the Colorado River Basin’s cultural and physical landscape in modern times. In three parts, the volume unpacks Powell’s ideas on water, public lands, and Native Americans—ideas at once innovative, complex, and contradictory. With an eye toward climate change and a host of related challenges facing the basin, the volume turns to the future, reflecting on how—if at all—Powell’s legacy might inform our collective vision as we navigate a new “Great Unknown.”

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Object-oriented (OO) technology is an integral part of computer communications and multimedia service provisioning. Covering all areas related to OO programming in telecommunications applications, this book offers both theoretical and practical aspects of OO technology. Readers will find comprehensive coverage is included on broadband, intelligent networks, and machine independent code.

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The migration of immersive media towards telecommunication applications is advancing rapidly. Impressive progress in the field of media compression, media representation, and the larger and ever increasing bandwidth available to the customer, will foster the introduction of these services in the future. One of the key components for the envisioned applications is the development from two-dimensional towards three-dimensional audio-visual communications. With contributions from key experts in the field, 3D Videocommunication: provides a complete overview of existing systems and technologies in 3D video communications and provides guidance on future trends and research; considers all aspects of the 3D videocommunication processing chain including video coding, signal processing and computer graphics; focuses on the current state-of-the-art and highlights the directions in which the technology is likely to move; discusses in detail the relevance of 3D videocommunication for telepresence systems and immersive media; and provides an exhaustive bibliography for further reading. Researchers and students interested in the field of 3D audio-visual communications will find 3D Videocommunication a valuable resource, covering a broad overview of the current state-of-the-art. Practical engineers from industry will also find it a useful tool in envisioning and building innovative applications.

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The Taj may look like a palace but it's actually a tomb and a lasting testament to one of the world's great love stories. In 1612, Mogul emperor Shah Jahan married Mumtaz Mahal. It had been love at first sight and for nineteen years they were so inseparable that Mumtaz even accompanied Shah Jahan to battlefields. When she died suddenly giving birth to their fourteenth child, the emperor set about building a magnificent memorial to his wife. Everything about the Taj was perfectly planned, from the white marble walls that shimmer in the sunlight and sparkle by moonlight to the countless decorative flowers made from precious gems that still astound visitors today, Recent discoveries at the site make this a timely account of a timeless monument.

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"As my sense of the turpitude and guilt of sin was weakened, the vices of the natives appeared less odious and criminal. After a time, I was induced to yield to their allurements, to imitate their manners, and to join them in their sins . . . and it was not long ere I disencumbered myself of my European garment, and contented myself with the native dress. . . ."—from Narrative of the late George Vason, of NottinghamAs George Vason's anguished narrative shows, European encounters with Pacific peoples often proved as wrenching to the Europeans as to the natives. This anthology gathers some of the most vivid accounts of these cultural exchanges for the first time, placing the works of well-known figures such as Captain James Cook and Robert Louis Stevenson alongside the writings of lesser-known explorers, missionaries, beachcombers, and literary travelers who roamed the South Seas from the late seventeenth through the late nineteenth centuries.Here we discover the stories of the British buccaneers and privateers who were lured to the Pacific by stories of fabulous wealth; of the scientists, cartographers, and natural historians who tried to fit the missing bits of terra incognita into a universal scheme of knowledge; and of the varied settlers who established a permanent European presence in Polynesia and Australia. Through their detailed commentary on each piece and their choice of selections, the editors—all respected scholars of the literature and cultures of the Pacific—emphasize the mutuality of impact of these colonial encounters and the continuity of Pacific cultures that still have the power to transform visitors today.

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This volume fulfills a long-felt need for a single text which documents the theoretical foundations of travel choice modeling. With contributions from a good cross-section of the leading researchers in the field, the work provides a valuable reference which will be of lasting interest and value. Divided into three parts, Microeconomic Theory, Behavioral Decision Theory and Statistical Theory, the book extends approaches to travel choice modeling beyond the consumer theory developed in economics by applying theories from the fields of geography, psychology and statistics and in doing so addresses two fundamental questions: what are the theoretical foundations of travel choice modeling and what should they be? Containing twenty specially commissioned chapters, this book represents the latest and best thinking in this rapidly expanding field. Activity-based and dynamic approaches are fast emerging as the state-of-the-art in transport modeling and are replacing trip-based models. This book tackles the key theoretical foundations that underpin these new approaches by asking: are there developments in traditional microeconomic theory which make it usable? Is behavioral decision theory a more appropriate theoretical foundation? Which are the statistical data analytical issues in each case and how can they be solved?

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An essential collection of chivalric romance, swordplay, wizardry and brutal feats of courage, Malory’s 15th century Morte d’Arthur is one of the world’s greatest pieces of myth-making, with most gothic and modern fantasy finding its roots in this splendid mix of history, magic and literature. This selected edition features all the best stories and many of Aubrey Beardsley’s classic illustrations. Flame Tree Gothic Fantasy, Classic Stories and Epic Tales collections bring together the entire range of myth, folklore, epic literature and modern short fiction. Highlighting the roots of suspense, supernatural, science fiction and mystery stories, the books in Flame Tree Collections series are beautifully presented, perfect as a gift and offer a lifetime of reading pleasure.

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Improvising Across Abilities: Pauline Oliveros and the Adaptive Use Musical Instrument (AUMI) brings together scholars, musicians, and family members of people with disabilities to collectively recount years of personal experiences, research, and perspectives on the societal and community impact of inclusive musical improvisation. One of the lesser-known projects of composer, improviser, and humanitarian, Pauline Oliveros (1932–2016), the AUMI was designed as a liberating and affordable alternative to the constraints of instruments created only for normative bodies, thus opening a doorway for people of all ages, genders, abilities, races, and socioeconomic backgrounds to access artistic practice with others. More than a book about AUMI, this book is an invitation to readers to use AUMI in their own communities. This book, which contains wisdom from many who have been affected by their work with the instrument and the people who use it, is a representation of how music and extemporized performance have touched the lives and minds of scholars and families alike. Not only has AUMI provided the opportunity to grow in listening to others who may speak differently (or not at all), but it has been used as an avenue for a diverse set of people to build friendships with others whom they may have never otherwise even glanced at in the street. By providing a space for every person who comes across AUMI to perform, listen, improvise, and collaborate, the continuing development of this instrument contributes to a world in which every person is heard, welcomed, and celebrated.

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Project X CODE Extra introduces more exciting adventure stories and stimulating non-fiction texts into the Project X CODE series. This pack contains 1 copy of each of the following titles: A Rapid Rescue, Wild Waterfall Adventures, The Skate Escape, Frozen Hotels. In line with the phonic, vocabulary and comprehension progression in Project X CODE, these books are ideal for additional practice outside of the core intervention sessions, for introducing children to non-fiction texts, and for children who simply want to read more of the CODE adventure!

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The Faerie Queene was the first epic in English and one of the most influential poems in the language for later poets from Milton to Tennyson. Dedicating his work to Elizabeth I, Spenser brilliantly united medieval romance and renaissance epic to expound the glory of the Virgin Queen. The poem recounts the quests of knights including Sir Guyon, Knight of Constance, who resists temptation, and Artegall, Knight of Justice, whose story alludes to the execution of Mary Queen of Scots. Composed as an overt moral and political allegory, The Faerie Queene, with its dramatic episodes of chivalry, pageantry and courtly love, is also a supreme work of atmosphere, colour and sensuous description.

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The topics covered in this volume range from classics of the on-going discussion on the economic analysis of international law - such as the issue of legitimacy of customary international law - to more recent topics such as internet privacy, private military contractors, the fight against piracy, the International Criminal Court and the highly topical issue of land grabbing.

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Titles in the Pocket Tutor series give practical guidance on subjects that medical students and foundation doctors need help with ‘on the go’, at a highly-affordable price that puts them within reach of those rotating through modular courses or working on attachment. Topics reflect information needs stemming from today’s integrated undergraduate and foundation courses: Common presentations Investigation options (e.g. ECG, imaging) Clinical and patient-orientated skills (e.g. examinations, history-taking) The highly-structured, bite-size content helps novices combat the ‘fear factor’ associated with day-to-day clinical training, and provides a detailed resource that students and junior doctors can carry in their pocket. Key points Highly-affordable price and convenient pocket-size format Breaks down a subject that students find complex and daunting, using clear images, concise and informative text, and specific management scenarios Logical, building-block approach to content: initial chapter on obesity and causes of diabetes, followed by focus on clinical features and management. Subsequent chapters address the complications of diabetes, including their epidemiology and management Additional focus on prevention, psychological strategies, tips for motivating patients Up-to-date: includes recommendations by the American Diabetes Association Standards of Medical Care in Diabetes 2017

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Key Clinical Topics in Sports and Exercise Medicine offers an indispensable revision guide for Sports and Exercise Medicine trainees. Designed to provide rapid access to over 100 core topics, this book reflects the latest developments in this highly relevant and evolving specialty. Edited by leading Consultants, Sports and Exercise Medicine provides the essential resource for exam revision and quick reference at the point of care. • Over 100 topics presented in alpha order, from abdominal injuries, to urinary injuries • Arranged in a consistent, standardised manner to facilitate ease and speed of use • Includes illustrations to improve understanding of key concepts • Contributions from experienced specialists to ensure authoritative, accurate content

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This fun and engaging textbook provides a wealth of invaluable skills-building exercises that, when accompanied by textbook 1B, cover the entire content of the National Curriculum Mathematics Year 1 Course.- A pupil-centred textbook that gives skill-based practice with hundreds of different exercises- Each chapter has a "Revisit - Review - Revise" exercise as a summary to consolidate learning- Contains a 5 page "Chapter Zero" which revises every topic from the TJ Maths Reception course and can be used as a diagnostic tool to identify gaps in learning- The book works perfectly alongside TJ Maths' corresponding homework pack, which mirrors the exercises in the textbook.

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• Unique bottom-line, results-oriented approach emphasizes six performance dimensions that offer value to customers and competitive advantage to organizations.• Hallmark three-part, unfolding cases discuss today’s relevant business leaders & companies to keep students engaged.• Improve student learning outcomes using Connect. Our easy-to-use homework & learning management solution includes award-winning adaptive tools and resources to improve student results.

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From the Brecon Beacons through The Valleys and onto the Coast, this guide contains 1500 of the best routes in South Wales. With Limestone escarpments overlooking the mountains, hidden Sandstone quarries for your first steps climbing outside or projecting hard classics, and sea cliffs offering either a big adventure or pleasant day out, it's hard to beat the variety of climbing on offer. Featuring trad routes from Diff. to E6, sport routes from to F4 to F8a+, bouldering and Deep Water Solos, all made easy to find with topos & maps and packed full of inspirational photos throughout. This is a guidebook like no other, a hybrid guide that combines the convenience of a select book with the completeness of a comprehensive guide. We've tucked into these pages the best climbing this area has to offer, with links to the South Wales Climbing Wiki (swcw.org.uk) that records everything else that's been climbed. This means no more compromises on book size or information volume and when new routes get put up and old ones fall down, the Wiki will keep you up to date and in the know.

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The voyages of Captain Cook are endlessly fascinating to a wide audience, and no aspect of them has been more controversial than Cook's death. This book reprints one of the classic accounts of this episode, the vivid and lively narrative by one of the voyage surgeons, David Samwell. This book not only makes Samwell's "Narrative of the Death of Captain James Cook" readily available for the first time, but presents it with Samwell's previously unpublished letters relating to Cook's third voyage, and his poetry. The introductory essays discuss Samwell's contribution to our understanding of this dramatic period in Pacific and maritime history, and examine the personality and career of Samwell himself.

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Nature has always been a source of inspiration for the design of the human environment. The analysis of biological constructions can not only lead to astonishing technical solutions but can also inspire the design of architecture. Bionics is a fascinating border area between pure research and practical application: biologists, chemists, physicists, mineralogists, and paleontologists meet up with material scientists, engineers, and architects and transfer their knowledge to architecture and construction. Using numerous practical examples, this richly illustrated introduction traces the process from the understanding of how something functions, to abstraction—for example in computer models—and the construction of initial prototypes, through to fully functional manufacture and production.

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In the bitter winds of autumn 1963, Tove Jansson, helped by Brunström, a maverick fisherman, raced to build a cabin on a treeless skerry in the Gulf of Finland. The island was Klovharun, and for thirty summers Tove and her beloved partner, the graphic artist, Tuulikki Pietilä, retreated there to live, paint and write, energised by the solitude and shifting seascapes. Notes from an Island, published in English for the first time, is both a chronicle of this period and a homage to the mature love that Tove and 'Tooti' shared for their island and for each other. Tove's spare prose, and Tuulikki's subtle washes and aquatints combine to form a work of meditative beauty. '... Tooti wandered aimlessly around the island and stood stock still for long periods. I thought I knew what she was doing. She was working again. Copperplate etchings and wash drawings. Mostly the lagoon, the lagoon as a consummate mirror for clouds and birds, the lagoon in a storm, in fog. And the granite, first and foremost, the granite, the cliff, the rocks. It's all peace and quiet now.'

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Everyone’s favorite feline superhero is back for even more hilarious adventures set in the Cat Ninja-verse. Catch up with Cat Ninja, Master Hamster, and the rest of the family as they face...the suburbs!When Dad buys a new house outside the city, the kids are less than excited about new neighbors, backyard barbecues, and quiet, tree-lined streets. And they’re not alone—a summer in the suburbs is enough to make Cat Ninja miss the villains of Metro City! Our hero and his family feel like fish out of water when they arrive in Peaceful Valley, but it won’t be long before Dad’s new neighborhood reveals its scaly, golden underbelly. This volume includes: Five full-length comics One bonus Cat Ninja Tale

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In March 1941, an anti-German coup in the Kingdom of Yugoslavia prompted Hitler to order an invasion using allied Italian, Hungarian, Bulgarian and Romanian forces. Operation Marita was an invasion of Yugoslavia and simultaneously Greece. At the same time, the constituent region of Croatia broke away from Yugoslavia and joined the Axis powers. Royal Yugoslav armed forces, despite advancing against the Italians in Albania were forced to surrender after 11 days' fighting and some 1,000 soldiers, airmen and sailors escaped to British-occupied Egypt to form Free Yugoslav units. From there, guerrilla resistance to the Axis occupiers broke out and continued with increasing strength until the end of the war under Mihailovic’s royalist 'Chetniks' and Tito's Communist 'Partisans' (both supported by Britain). However, hostilities between the two movements eventually led to the Chetniks entering into local agreements with Italian occupation forces and Britain switching its support entirely to the Partisans. The advance of the Red Army increased Partisan strength and, during 1944–45, they created what could be described as a lightly equipped conventional army. Using meticulously-drawn illustrations of different insignia, uniforms and equipment from each faction to bring the conflict alive, this volume describes, in detail, both the political and military implications of the war and how it was fought, setting the scene for the subsequent rise of Tito to power within Yugoslavia.

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Immediately following the end of World War I, amid the collapse of the German, Austro-Hungarian and Russian Empires, bitter fighting broke out in the Baltic region as Poland, Finland, Estonia, Latvia and Lithuania struggled for their independence, and Red and White Russian armies began their civil war. There were also German forces still active in what had been the northern end of Germany's Eastern Front. This book offers a concise but detailed introduction to this whole theatre of war, focusing on the Estonian, Latvian, Lithuanian and relevant German and Russian forces, plus Finnish, Danish and Swedish contingents. For each region there is a detailed map as well as meticulous orders-of-battle and insignia charts. Detailed for the first time in the English language, this fascinating book concisely tells the story of the birth of these Baltic nation states.

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Wake up and dream. Imagine experiencing all the things that happen in dreams, but with one extraordinary difference: You are “lucid”––consciously, joyously in control. Not just an adventure (yes, you can fly), a lucid dream is a time ripe for creative thinking, healing, inspiration, and self-knowledge. This lively dream guide shows step-by-step how to become lucid, and then what to do once awake in the dream world. Here’s how to reconnect with dreams, and the importance of keeping a journal and timing REM cycles. How to use simple reality checks to differentiate between waking and sleeping states. How to incubate a dream to solve a problem. With every dream we are washing up on the shores of our own inner landscape. Now, learn to explore this strange and thrilling world.

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Across the world, organizations continue to be damaged and brought down by systemic non-compliance or the misdeeds of a few, and newspapers abound with examples of corporate and NGO scandals and crimes. This is despite the increasing ethical demands stakeholders are making of business, the exposing power of social media, the proliferating requirements of compliance laws and regulations, and the burgeoning numbers of policies, procedures and compliance officers that have been put in place in response. So why isn't compliance working? The Business Guide to Effective Compliance and Ethics examines how rules-based, tick-box, defensible compliance continues to fail, and lays out a new approach for organizations seeking to flourish and succeed. Written for any organization and businesses, this book provides clear, thorough and practical guidance for practitioners and decision-makers. It explains in layman's terms the skills, tools and mindset needed to develop and deliver a best practice compliance and ethics programme - one that meets the requirements made by law, stakeholders and society, and protects your organization from risk of fines, penalties and reputational damage. But this is also a book for all those interested in how to build employee engagement and motivation. The Business Guide to Effective Compliance and Ethics demonstrates the value - including competitive advantage, career satisfaction, employee and customer loyalty, and brand enhancement - that a truly effective compliance and ethics programme can bring, when it works hand in hand with a values-based culture of shared ownership.

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Covering a period that runs from the founding of the colony in the early seventeenth century to the conquest of 1760, People, State, and War under the French Regime in Canada is a study of colonial warriors and warfare that examines the exercise of state military power and its effects on ordinary people.Overturning the tendency to glorify the military feats of New France and exploding the rosy myth of a tax-free colonial population, Louise Dechêne challenges the stereotype of the fighting prowess and military enthusiasm of the colony’s inhabitants. She reveals the profound incidence of social divides, the hardship war created for those expected to serve, and the state’s demands on the civilian population in the form of forced labour, requisitions, and billeting of soldiers. Originally published posthumously in French, People, State, and War under the French Regime in Canada is the culmination of a lifetime of research and unparalleled knowledge of the archival record, including official correspondence, memoirs, military campaign journals, taxation records, and local parish records. Dechêne reconstructs the variegated composition and conditions of military forces in New France, which included militia, colonial volunteers, and regular troops, as well as Indigenous allies. The study offers an informed and ambitious comparison between France and other French colonies and shows that the mobilization of an unpaid, compulsory militia in New France greatly exceeded requirements in other parts of the French domain.With empathy, sensitivity to the social dimensions of life, and a piercing insight into the operations of power, Dechêne portrays the colonial condition with its rightful dose of danger and ambiguity. Her work underlines the severe toll that warfare takes on the individual and on society and the persistent deprivation, disorder, fear, and death that come with conflict.

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The third zippy and zany tale by Pamela Butchart sees Izzy and her friends plunged into more primary-school craziness. This time, they decide that their new head teacher is a vampire rat, based on his being slightly scary, having the blinds drawn in his office during the day and the fact he's banned garlic bread at lunchtimes.

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With this open access book, delve into the insights of respected leaders from academia and industry as they unravel the intricacies of sustainability-driven business transformation. This meticulously curated edited volume reflects on The Road To Net Zero, underscoring the need for pioneering pathways. Embark on a collaborative learning journey and explore key issues along the road to transformation, such as crafting corporate sustainability strategies, new forms of corporate disclosure, transforming value chains, and harnessing the power of technological innovation. Packed with guiding questions and distilled findings from research, this book is a must-read for all decision-makers, strategists, engaged citizens, educators, and learners committed to driving change and shaping a more sustainable future.

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This book offers basic knowledge on Design Thinking as a method, process and philosophy. It presents thoughtful Design Thinking case examples and tools for nurses and other healthcare professionals, researchers, students and educators to support their development as creative and transformative leaders in their fields.Healthcare managers of the past viewed patients’ needs merely as targets for population-level health outcomes to be validated in the final phases of developing interventions and services. Today we know better. Patients’ needs and experiences should be viewed as sources of innovation at the front-end of the development process. It provides the basis for applying design thinking to develop better healthcare services and health tech applications.Today, the success of any healthcare service depends on complex interactions between various stakeholders, and new solutions can only be delivered effectively through co-creative and collaborative efforts. Coordinating such efforts relies on strong concepts that can only result from properly run design processes, that this book describes in light of case studies around the world.Design thinking is crucial generalist skill and is receiving increasing attention in the field, as forward-thinking organizations delve into the practice. It can change the way medical solutions are created and how clinical services are delivered. By driving innovation by means of empathy and practicality, design thinking provides tools for those seeking to drive radical renewal in the field.

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The increasing importance of industrial services and rapid digitalization towards smart and remote services pose opportunities as well as challenges to the manufacturing sector. This book provides a holistic understanding of industrial service management and guides companies into building capabilities and management practices for smart and remote services. By combining insights from research and practice, it offers a unique perspective on the core and enabling activities of manufacturing companies for growth in the service business.In essence, the first part covers action-based research findings regarding service strategy, organizational design, service innovation, service sales, services operations, and customer relationship management together with insights into value networks. The second part introduces outstanding practices from leading manufacturing companies in industrial and smart services. The book concludes with a summary of key messages and recommendations to navigate the landscape of industrial and smart service management successfully.

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