Search results for ""American Society for Training Development""

A Step-by-Step Guide to Showing the Value of Soft Skill ProgramsAs organizations rise to meet the challenges of technological innovation, globalization, changing customer needs and perspectives, demographic shifts, and new work arrangements, their mastery of soft skills will likely be the defining difference between thriving and merely surviving. Yet few executives champion the expenditure of resources to develop these critical skills. Why is that and what can be done to change this thinking?For years, managers convinced executives that soft skills could not be measured and that the value of these programs should be taken on faith. Executives no longer buy that argument but demand the same financial impact and accountability from these functions as they do from all other areas of the organization.In Proving the Value of Soft Skills, measurement and evaluation experts Patti Phillips, Jack Phillips, and Rebecca Ray contend that efforts can and should be made to demonstrate the effect of soft skills. They also claim that a proven methodology exists to help practitioners articulate those effects so that stakeholders’ hearts and minds are shifted toward securing support for future efforts.This book reveals how to use the ROI Methodology to clearly show the impact and ROI of soft skills programs. The authors guide readers through an easy-to-apply process that includes: business alignment design evaluation data collection isolation of the program effects cost capture ROI calculations results communication. Use this book to align your programs with organizational strategy, justify or enhance budgets, and build productive business partnerships. Included are job aids, sample plans, and detailed case studies.

Read more less

Adult Learning Basics examines the principles of adult learning theory and how they relate to the training function addressing individual learning competencies, organizational learning climate, and technology-related issues as they affect the adult learning process. This new edition features the latest research on generational trends, microlearning, and other TD breakthroughs.Everything you need to know to get started as an adult learning professional!Instructing adults is dramatically different from teaching children, and the effectiveness of training programs is often dictated by how well they apply the principles of adult learning. Enhance your programs with the latest research into how adults learn, remember, and apply knowledge and skills.Adult Learning Basics examines the principles of adult learning theory and how they relate to the training function by addressing individual learning competencies, organizational learning climate, and technology-related issues. This new edition features the latest research on generational trends, microlearning, and other TD breakthroughs.Exercises at the end of each chapter help you apply the science and theory to your real talent development challenges. Elevate your practice with this thorough guide, and keep it as an indispensable resource.

Read more less

Learn to Create Effective MicrolearningMicrolearning is an essential tool that talent development professionals can use to fully engage their learners and tackle organizational performance needs. How do you know if the microlearning approach is successful? And what works? In Designing Microlearning, the newest volume in ATD’s What Works in Talent Development series, experts Carla Torgerson and Sue Iannone answer these and other questions including: Why choose microlearning for your learners and organization? How do you determine your approach and then execute the implementation? How do you demonstrate success? Where do you go once you’ve started? This guide for practitioners covers the four main uses for microlearning: preparation before a learning event, follow-up to support a learning event, stand-alone training, and performance support. It introduces MILE, the MIcroLEarning Design model, which outlines the details of creating a microlearning resource or program. Discover how to identify performance objectives; determine program technology and structure; create or select resources; promote what you designed; and monitor, modify, and evaluate it. Included are case studies, tips, and resources, as well as more than 20 job aids, checklists, and worksheets. Samples consist of: an assessment of your organization’s readiness and compatibility for microlearning a worksheet to guide the design of your microlearning a tool for aligning your microlearning measurement and evaluation efforts a communication plan for sharing key information with learners, managers, and stakeholders.

Read more less

Embrace the Gritty Reality of TrainingEver watched half your class stomp out on you? Fallen asleep facilitating a creativity workshop? Planned a bulletproof lesson plan, then dropped it 10 minutes after you started? Don’t worry—it’s fine to confess.If you have faced a surprise in the training room, chances are Jonathan Halls has seen it, too. As a result, he doesn’t pretend to be a shiny happy trainer anymore; his 25-plus years of training and facilitating in 25 countries have taught him not to stress over a less-than-flawless class—and helped him focus less on himself and more on letting his learners shine.In Confessions of a Corporate Trainer: An Insider Tells All, Jonathan tells relatable and charming stories of what corporate training is really about, drawing from his highly rated train-the-trainer workshops and hundreds of honest conversations with like-minded trainers.He recounts the curveball he was thrown midway through a change management workshop in Zagreb, Croatia—and how it showed him the futility of overplanning. He shares the time a fire alarm disrupted a training program he led in Washington, D.C., and how he embraced the interruption. And he reflects on what conspires to knock trainers off their game (psst: demanding clients, heavy workloads, and frequent travel are only a few of the culprits).Discover the gritty reality of training. Confessions of a Corporate Trainer will entertain you, challenge you, and remind you why you as a trainer are so important in today’s workplace.

Read more less

Learning Environments by Design deeply explores today’s workplace learning. This book empowers you to customize learning to match your workforce and unearths the answers to the questions you’ve been asking: How does learning happen? What is the future of instructional design? What makes learning environments work?Since the boom of e-learning, informal learning, and social learning, the learning environment landscape has changed dramatically and now offers a wide array of options for face-to-face training. In this book learning strategist Catherine Lombardozzi describes practical ways to customize learning experiences by creating a curated approach to skills development – one that features informal and social learning, developmental activities, experiential learning, as well as more formal training.Authored by a career learning professional with more than 30 years’ experience, Learning Environments by Design is filled with useful examples, resources, and suggested learning environment blueprints to help you work a field that is forever changing.In this book, you will learn to: design a learning environment that supports learning and performance deliver more focused and impactful solutions to learning needs scaffold self-directed and social learning

Read more less

Does your organization make the most of its talented, dedicated leaders? If they aren't being used to inspire, mentor, coach, and train others, then it's time to help them - and your organization - reach their full potential.Leaders as Teachers serves as both a strategic and practical implementation guide, designed for use by learning and human resource professionals as well as business executives, executive coaches, and high-visibility leaders. You'll find a complete explanation of why the leaders-as-teachers approach works, with testimonials from individuals who have personally benefited from the program, and then you'll be provided with a thorough guide to creating your own program.No matter how large or small your organization may be, you can tailor the leaders-as-teachers approach to your situation. Use this book as a whole or in parts as you need them. It provides all the support materials - detailed plans, exercises, worksheets, sample training agendas - you'll need to establish your own leaders-as-teachers program.

Read more less

True leaders open doors of opportunity. ""I got to open doors for people!"" These seven simple words, spoken by author Bill Treasurer's five-year-old son, cut straight to what matters most about leadership: True leaders open doors for people. This radically simple concept is the heart of Leaders Open Doors.This book presents a fresh and unique take on leadership that will benefit experienced leaders and those just starting their leadership journeys. With a little courage, anyone at any level can be a leader. Drawing on two decades of experience, author and speaker, Bill Treasurer, in this new second edition, combines personal stories and anecdotes to illustrate how (and how not) to inspire people. He approaches these ideas with the belief that great leadership is not hierarchical—it is the peoples' willingness to take initiative and reach their goals that is crucial to successful leadership.

Read more less

Written by Fortune 100 executive Dan Gallagher, The Self-Aware Leader is a unique approach on how to become a more effective leader by increasing self-awareness in four pillars of leadership. By integrating the concepts of reinvention, servant leadership, and business transformation into a single framework that has been validated in research, The Self Aware Leader emphasises taking a calculated approach to change rather than merely reacting to change. The Self-Aware Leader also helps readers recognise three basic truths which are crucial to success within organisations: approaches to management have a shelf life; middle managers are frequently caught between “a rock and a hard place”; and, with conservatism on the rise, becoming and remaining an effective leader is extremely complex. This book offers two key takeaways: 1) a new mental framework on leadership more appropriate for today’s business conditions; and 2) a functional, practical plan for putting the newly learned concepts presented into daily practice.

Read more less

Go from order-taker to valued performance consultant.You may be pressured to give an immediate “yes” to a training request. Resist. Instead, start playing an essential role in driving your organization forward by using needs assessment to target your training programs to support critical business goals.Organizations need staff to be efficient and effective. That calls for training programs that get to the core of performance issues. A needs assessment ensures that you understand the root of problems like knowledge gaps, performance issues, and product quality and gives you the tools to resolve them. This second edition of Needs Assessment Basics starts with the initial training request and guides you all the way through data collection and making training recommendations. A progressive case study illustrates the seven phases of a needs assessment plan to reinforce each chapter’s content.Part of ATD’s Training Basics series, Needs Assessment Basics will help you develop a foundation that will ensure the training programs you design and deliver will help the organization succeed.

Read more less

Provides the essential information, tools, advice, and implementable ideas to address a full range of leadership challenges within organizations. It demonstrates what excellence in leadership looks like and how to develop it. The key areas of workplace leadership discussed are Leadership Competencies; Leadership Development; Attributes of Successful Leaders; Contemporary Leadership Challenges; and Broadening the Leadership Discussion.

Read more less

Now more than ever, organisations are demanding that the learning function be tightly aligned with business goals - focused on critical business issues, delivered with minimal work interruption, and expressed in terms that reflect the organisation's business model and metrics. Strategic Learning Alignment provides a complete road map for building a solid connection between learning and strategy, based on the four-step Strategic Learning Alignment Model.

Read more less

Knowledge Management Basics provides the fundamentals for organizations and how they can benefit from implementing solid knowledge management practices. This title focuses on the learning professional's role in executing and supporting a comprehensive approach to managing, organizational knowledge. The book includes a vetted process to help practitioners determine organizational needs, identify sources of information, assist in selecting organizational information gathering systems, lead the learning and understanding about information dissemination, and ensure proper maintenance of the system.

Read more less

Amazing Benefits, Unique RisksA stellar mentor can change the trajectory of a career. And an enduring mentoring program can become an organization’s most powerful talent development tool. But fixing a “broken” mentoring program or developing a new program from scratch requires a unique process, not a standard training methodology.Over the course of her career, seasoned program development specialist Jenn Labin has encountered dozens of mentoring programs unable to stand the test of their organizations’ natural talent cycles. These programs applied a training methodology to a nontraining solution and were ineffective at best and poorly designed at worst.What’s needed is a solid planning framework developed from hands-on experimentation. And you’ll find it here. Mentoring Programs That Work is framed around Labin’s AXLES model—the first framework devoted to the unique challenges of a sustained learning process. This step-by-step approach will help you navigate the early phases of mentoring program alignment all the way through program launch and measurement.Whether your goal is to recruit and retain Millennials or deepen organizational commitment, it’s time to embrace mentoring as one of the most powerful tools of talent development. Mentoring Programs That Work will help your organization succeed by building mentoring programs that connect people and inspire learning transfer.

Read more less

Make Learning Stick Through Deeper AnalysisAchieving lasting learning starts with understanding our psychology—how we process, retain, and apply learning in our everyday work. It also starts with understanding how our brains work and how they receive, process, encode, and recall information—the essence of learning. Without factoring in these realities, behavior change at scale will remain unnecessarily difficult. Learning That CLICS: Using Behavioral Science for Effective Design introduces the CLICS framework, a concise, practical way to apply brain science and a human-centric approach to the art of learning design. Created by learning practitioners for learning practitioners, the CLICS framework is a five-step approach that deepens analysis and increases the likelihood that learning will occur.Capacity considers our brain's cognitive space for learning given our current work priorities. Layering fills in learning gaps and the knowledge we need before integrating new concepts. Intrinsic enablers address motivation and personal relevance. Coherence ensures the "fit" of concepts with one another as well as how new concepts will relate to past learning experiences. Social connections—peers, managers, experts, and others in our work environment—offer feedback and modeling, helping us to learn optimally and be effective. Once we appreciate how our brains learn, our ability to conduct a CLICS analysis can promote giant leaps forward and ensure learning that lasts.

Read more less

Grow Your Creativity Skills.Creativity is a natural and renewable resource that exists in every person and helps us inspire, communicate, persevere, problem solve, rise to the occasion, and spark innovation. Creativity skills can be developed, nurtured, and cultivated. In the talent development context, TD professionals apply creativity to build personal capability and competitiveness, create talent opportunities, solve talent problems, and address business and learning needs for organizations. Part of the ATD Soft Skills Series, Creativity in Talent Development offers a purposeful and practical way to become more creative. This book defines creativity and outlines how you can smash organizational, team, and personal barriers, and it will have you unleashing your inner creative and inspiring creativity in others.Creativity and innovation experts Donna Porter and Nancy Tennant guide you through a creativity journey and development process to help you rediscover your curiosity and grow your abilities. Learn how to support creative habits, design environments for creativity, and master dynamic delivery for virtual events. You will be ready to use your creativity skills to ideate and initiate a new learning product or service or reimagine how the TD function operates.Included are creativity journal exercises for you to practice and develop your creativity skills. Other books in the series: Emotional Intelligence in Talent Development Adaptability in Talent Development Teamwork in Talent Development Influence in Talent Development

Read more less

Shape What’s Next for Learning in Your OrganizationOur era of dynamic change and its profound impact on personal lives and businesses throughout the world represents a new normal. How organizations learn will determine whether they rise to the occasion and adapt or struggle behind outdated practices and processes.New or aspiring talent development executives can learn a lot from the best of the best—the high-performing, award-winning companies responding to increased pressure to deliver business value. Forward-Focused Learning features organizations that are proactive about looking for ways to grow, build, and learn. They offer lessons for being the most innovative, the most aligned to business needs, and the most strategic. Peek behind the curtain and see how other companies use learning to develop their employees and their businesses.Rich in examples of what’s worked, this book is a must-read for anyone setting learning strategy or managing the learning function. Organized around themes of vision, people, and process, it covers how to: Become a strategic business driver Apply a systems mindset to the learning organization Gain support from organizational stakeholders Build a learning team capable of serving the business Do more with the resources you have Written by talent development practitioners and consultants at the top of the field, from brand-name companies such as Comcast, Hewlett-Packard, Nike, General Mills, Ford, GE, and Booz Allen Hamilton, this book is your key to gaining a seat at the table.

Read more less

The Talent Development Atlas Just Expanded…ExponentiallyStaying ahead of change in the world, your organization, and your profession requires action. You learned a lot to launch your organization’s talent development effort. As you position it for the future, what you need to know grows exponentially. As futurist Ray Kurzweil once said, “If I take 30 steps linearly, I get to 30. If I take 30 steps exponentially, I get to a billion.” How do you prepare for exponential growth?In ATD’s Action Guide to Talent Development: A Practical Approach to Building Organizational Success, industry expert and bestselling author Elaine Biech lays out the steps you can take. The companion volume to ATD’s Foundations of Talent Development: Launching, Leveraging, and Leading Your Organization’s TD Effort, this book follows an eight-step framework for defining your organization’s learning foundation through preparing for the future. You are your organization’s trusted advisor, and Biech offers practical questions, organizational assessments, and tips for each step you must guide your organization through. She also presents the newest thinking from university educators and researchers that organizational experts have relied on for years, as well as from industry practitioners and luminaries in leadership and development. Open this book to any page. Jump in where you think it will be most beneficial to you or your organization. Whether you work inside a company or as an external consultant, whether you work for a large organization or a small one, whether you are launching your first talent development effort or fine-tuning a function that’s been in action for decades—you are sure to find valuable concepts, designs, and ideas. Get started now. Take action.

Read more less

There’s always room for improvement.It’s tough to be a great manager, but also fascinating, enriching, meaningful, and fun. Organizations need managers who bring individuals and teams together to do their best work in the service of company goals—make no mistake, management is a people-driven job. Though the barriers to success are many—you could become a victim of circumstances, confuse the need to manage with the need to control, let management become maintenance, fail to tune up and realign—don’t be discouraged. With over 30 years of experience, author Lisa Haneberg has seen it all and is here to guide you with 10 Steps to Be a Successful Manager. From detailing the foundational importance of knowing your business to understanding pull versus push motivation, managing change, and leaving a legacy, Haneberg illustrates how to establish or realign your management habits, describing in each step an area of action you can develop for a healthy management practice. With pointers, examples, tables, tools, and worksheets, this updated second edition is also aligned with ATD survey-based research on social skills crucial to managerial success—so you are better able to build managerial capabilities.Intended for managers of all experience levels, this book will help you to embrace your challenges and triumph over management barriers. Make your current management challenge the best job you will ever have.

Read more less

In Today’s Business World, You Are What You WriteGood writing can launch a career. It has the power to break through clutter and capture readers’ imaginations. And good writing is not just a skill that marketers must master. Most workplace communication takes written form, and with the rising number of communication channels—social media, instant messaging, blogs—we’re writing more and faster than ever. With new chapters on electronic communication, 10 Steps to Successful Business Writing is your guide to capturing readers’ attention and imagination. Writing instructor and coach, Jack Appleman uses examples and exercises to help you write with clarity and confidence. This updated edition covers the essentials of how to organize your text to hold your readers’ attention; edit yourself for grammar, tone, and excess words; and master the documents for any workplace situation.It doesn’t matter if you’re drafting a business plan, an email, or a Facebook post. Forget the shorthand, drop the exclamation points, and ditch the emojis. Learn to create concise, persuasive, and powerful text with 10 Steps to Successful Business Writing.

Read more less

A well-planned, comprehensive orientation program benefits both organizations and employees.Investing in new employees pays big dividends in performance, retention, and engagement. But does your training program cover the essentials of making new hires feel informed, prepared, and supported? Organization development authority and prominent trainer Karen Lawson has created comprehensive new employee orientation workshops to ensure organizational onboarding is done right for the benefit of all employees, regardless of job level or function.Her two-day, one-day, and half-day agendas include the resources trainers need to deliver practical, interactive sessions. Your workshop will help ensure that new employees integrate smoothly and effectively into their organization and its mission. You’ll also find tools and checklists developed specifically for busy supervisors and managers who conduct orientation in their departments.

Read more less

Develop training content that adheres to today’s demanding standards.Master trainer Geri McArdle’s refresh of Training Design and Delivery makes accessible the proven principles and tools that countless trainers rely on.Her third edition highlights new training delivery systems that have had an immediate and far-reaching impact on training. More importantly, it hones in on their technologies. McArdle has substantially added to the section on delivery and provides new chapters on project management and international training.This simple, single-source guide to developing and implementing training belongs on the bookshelf of every trainer.In this book you will learn: What it takes to meet standards of training design, development, and delivery How to use a multistep training program design tool to create a training module and program Which tools and techniques to use to open, conduct, and close a training.

Read more less

In a tumultuous global business environment, change is a constant. Organizations are effected by many factors from the local economy to global competition. To be successful they must do more than react to changes, they need to be proactive.Organization Development Fundamentals provides a starting point for those interested in learning more about taking this proactive approach. The authors explore the many facets of organization development and change management, including the theories, models, and steps necessary to complete the process. This is a perfect resource for professionals who are just starting out in the OD field or who want to brush-up on the basics.After reading this book, you will be able to: Define organization development and change management. Implement a change effort. Understand the competencies required of successful change agents. Recognize and solve ethical dilemmas related to change.

Read more less

Transform your organisation into a “best place to work” by using brain-friendly strategies.It is an understatement to say that this is a difficult time to be a part of the American workforce. It is difficult for employees enduring the many seismic shifts in the work they do, the way they do that work, and the people with whom they collaborate in the workplace. And it is difficult for employers facing daunting challenges in hiring, training, retaining, and managing employees; implementing new ways of working; and redefining the work that the organisation will do. This book describes several big workplace challenges that can be positively affected by brain-friendly strategies. Then it applies five “big ideas” from neuroscience to each of these challenges. By learning about these fundamental brain processes and adapting your organisation’s culture to fit them, workplaces can be transformed. Review the challenges facing workplaces today, and what’s on the horizon. Learn the five brain-friendly strategies that use our brains in the way they naturally function. Enhance your employees’ strengths and confidence by applying these strategies and become a “best place to work” award winner.

Read more less

Day-in, day-out, managers and supervisors face a myriad of personalities in the workplace. Managing these individual characters can sometimes drive even the calmest boss into a frenzy. Here, for the first time in English, is a humorous, yet practical and effective title on how to deal with all those seemingly `incompetent’ people on your staff. Step-by-step, author Gabriel Ginebra guides you through the `Fougi Model’ to diagnose inefficiencies and you’ll learn how to discern and improve peoples’ behaviours in the workplace. Business readers the world over have been impressed with this innovative approach to managing staff; you too, can benefit from this wisdom.

Read more less

Packed with checklists, advice, and how-to features, The Virtual Training Guidebook teaches you how to design, deliver, and implement live online learning. This book will help learning professionals transition to the online classroom by taking a holistic look at successful implementation, including gaining organizational support, selecting a platform, designing classes, selecting facilitators, preparing participants, global considerations, and the logistics required for success. Learn how to prepare for a virtual training rollout. Create live online classes using a three-step design process. Select the technology that is right for the organization. Select and prepare facilitators who can effectively engage participants.

Read more less

Measuring the Success of Sales Training provides a framework of how to measure ROI in sales training and discusses the principles behind The Phillips ROI Methodology. The second half of the book delivers a broad array of case studies from many different disciplines from all over the world. These case studies will be ideal for anyone involved in the design, development, implementation, facilitation, or support of sales training and development programs. These studies show how these programs can be evaluated, pinpointing specific success factors along the way.

Read more less

Coaching Employee Engagement Training is written for managers and other leaders who, regardless of their level of experience, wish to facilitate and support the development of truly engaged employees within their organisation. Utilising clear, focused suggestions on improving employee coaching skills, Coaching Employee Engagement Training focuses on the fundamentals of successful employee coaching, and delivers powerful, pragmatic lessons within an easy-to-use, highly efficient workbook format. With its comprehensive approach to teaching employee coaching, Coaching Employee Engagement Training is a valuable resource for everyone interested in creating a more engaged workplace environment.

Read more less

Measuring the Success of Coaching: A Step-by-Step Guide for Measuring Impact and Calculating ROI provides an approach for objectively measuring success in coaching, allowing you to develop effective and efficient coaching programs and to demonstrate the return on investment of these programs. Part I of Measuring the Success of Coaching explains the concept of return on investment (ROI) in personnel coaching programs and how to measure it accurately. Part II consists of relevant, highly detailed case studies that show “evaluation in action,” demonstrating how actual organisations have implemented coaching programs and effectively measured the ROI of those programs.

Read more less

This title takes a practical approach to working in teams since everyone knows that the importance of teams is a cliche of business success. Written for all team members - leaders and players, this new title from ASTD provides insights and guidance in short, to-the-point messages, with easy-to-use tools and assessments that will get teams up and running quickly and effectively. From identifying team strengths to developing strong, trusting relationships, author McClay applies her expertise and background with sales teams propelling you and your team to maximum performance.

Read more less

A model for social experiential learning focused on choice.Lecturing on its own is ineffective. But what’s the alternative? Combine the best of brain science and learning theory with the power of choice. Deliver meaningful training programs that stimulate your learners, rather than bore them to sleep.Let Them Choose shows you how to get participants out of their seats and into station-based activities catered to distinct learning preferences, interaction types, and technology options. Part experiential, part social, and part emotional, the Cafeteria Learning Style model encourages learners to explore and absorb content at their own speed and direction. It puts learners in the best position to succeed.Supercharge the relevance of your content by encouraging learners to act, problem-solve, and construct their own knowledge. Apply content (the ingredients) to a variety of interchangeable activities (the recipes) that result in learning experiences (the meal) that acknowledge their diversity. Allow them to choose whether to engage with your content through collaboration, competition, movement, or reflection, on their own or with a partner or group.Adult learning experts Shannon McKenzie and Jillian Douglas walk you through designing, facilitating, and measuring a learning experience that’s proven to delight your learners. Watch retention and engagement soar as you use this easily replicable model to give your training program participants the freedom to choose.

Read more less

This ultimate roadmap covers the entire e-learning landscape.Why do we even need e-learning? What is an LMS? How do I write a storyboard? If you’re delving into e-learning and are coming up with more questions than answers, this guide is the high-level overview you’ve been looking for. In this book, e-learning development experts and educators Diane Elkins and Desirée Pinder deliver a comprehensive examination of the e-learning process from the ground up.E-Learning Fundamentals provides the base of knowledge necessary to tackle everything from early concepts of e-learning down to its execution. Throughout, you’ll find vignettes that bring concepts to life as well as checklists and practical tools for designing and developing your first e-learning course.In this book you will: dive into the basics of e-learning design and development explore the e-learning course design and development process—from analysis through evaluation learn to write and storyboard a course, construct test questions, choose media, put the course together, and establish a thorough review process.

Read more less

Many managers are uncomfortable delivering feedback to employees. But better feedback leads to better performance. Without feedback, employees can’t improve. In this issue of TD at Work, Ben Locwin provides a modern approach to giving performance feedback. He discusses: the importance and challenges of giving feedback why performance feedback discussions go wrong how to personalize feedback discussions for the recipient considerations for measuring the effectiveness of these discussions tools to assist managers in providing feedback more effectively.

Read more less

A learning management system is the cornerstone of any organization’s online training and development process. Like buying a car, purchasing an LMS is a significant investment and requires care and consideration. In Lay the Groundwork for LMS Success, Konstance Allen unpacks the process for choosing and purchasing an LMS. She details: what an LMS is capable of the individuals who should be on your LMS selection committee how to create a request for information the type of support you should expect from an LMS supplier.

Read more less