Search results for ""American Society for Training Development""

Avoid a time-consuming needs analysis process and learn how to quickly analyze a performance problem. You can use the dozens of tools, worksheets, and job aids included in this book to rapidly analyze a request for a performance solution and recommend the best method to meet your business needs. Case studies, which illustrate how companies have succeeded using the process described in the book, are included in every chapter.

Read more less

Unlock the Potential in Your Employee Survey.You spend months crafting the right survey questions and planning how to share the results with senior leaders and managers. Then you anxiously anticipate the responses. But once the data trickle in, nothing happens, no one acts, and your employees wait and wait for change.What happened? When did the survey become just another “check the box” task for HR to administer and employees to fill out? In Engaging the Workplace, Sarah R. Johnson has scanned the diminishing state of the organizational survey and reached a profound, yet simple, conclusion: Companies don’t know why they want to conduct a survey, or how they plan to act on its results. As the big data movement took off, companies and their HR departments sought to capture, measure, and evaluate whatever data they could get their hands on. This led to more surveys - annual, semiannual, quarterly, pulse - all in the name of compiling more information and driving an engagement score. In theory, leaders could look at these frequent snapshots of how their employees were doing and determine what actions to take. But this increase in data has instead produced gridlock. Leaders put off next steps until the next survey and its results arrive, while employees lose faith in the survey’s potential to make a difference.With Engaging the Workplace, you can relaunch your survey process. When executed properly, the survey can enable leaders to make decisions based on data, rather than on fads, trends, or guesses. This means baking action planning into its design and ditching the one-size-fits-all trend in survey administration. After all, your company is not like any other. Use the survey to support the people analytics program you need and drive organizational excellence.

Read more less

Reimagine the Role of L&D in the Modern WorkplaceHow can we possibly keep up? This question is front and center in today's workplace thanks to the downright ridiculous pace of change. There's a never-ending stream of new processes, regulations, products, and technologies with which employees must contend. And in the middle of everything—between executives, stakeholders, managers, IT, subject matter experts, legal, and employees—sits L&D, charged with making sure people have the knowledge and skills needed to execute but rarely provided with the time and resources to get it done. The Modern Learning Ecosystem outlines a practical approach for navigating nonstop workplace change. Inspired by decades of operations and talent development experience with the world's most dynamic companies, learning and enablement expert JD Dillon challenges the traditional L&D mindset with a tried-and-true framework that makes right-fit support a meaningful part of the everyday workflow. This book provides step-by-step instructions for architecting a disruption-ready learning ecosystem that will help employees solve today's biggest problems while building the knowledge and skills needed to seize tomorrow's opportunities. Do you believe workplace learning is about more than courses? Do you struggle to gain stakeholder buy-in for alternative learning strategies? Do you want to make smarter decisions when it comes to solution design, technology application and measurement practices? Grab your copy of The Modern Learning Ecosystem and make sure the people you support are always ready for what comes next.

Read more less

Surpass the Basics of Virtual TrainingAs virtual training continues as a go-to, effective learning option, and platform providers improve functionality, trainers and facilitators need to take their skills to the next level. Written by expert facilitator Diana L. Howles, this book goes beyond the basics of virtual training and online synchronous instruction, providing in-depth insights into advanced challenges.Next Level Virtual Training introduces the Virtual Trainer Capability Model, which identifies eight areas of expertise for the top virtual professional. A train-the-virtual-trainer resource, this book will guide you developing the specific knowledge and skills to facilitate online interactivity, manage multitasking, be technically fluent, oversee logistics and troubleshooting, leverage your voice, and engage virtual learners. Importantly, this book is about actionable tips, strategies, and techniques rather than the technologies.Inside you'll find comprehensive chapters on developing on-camera competence; applying learning experience design to live online learning; and preparing for the combination of onsite and online learners together in a post-pandemic hybrid work environment.Whether you are a virtual trainer, a live online facilitator, a synchronous educator, an online adult education instructor, this book is for you. It is also for designers, developers, evaluators, and producers of virtual learning.

Read more less

Develop Your Teamwork Skills.Teamwork allows us to engage in important work, and teams hold immense power. Those on teams share perspectives, brainstorm ideas, and produce results beyond what's possible alone. With organizations relying increasingly on teams to deliver impact, teamwork skills are needed more than ever. Part of the ATD Soft Skills Series, Teamwork in Talent Development is for talent development professionals who serve as team leaders or team members and wish to improve their collaboration abilities, build successful teams, and maximize their team performance for solving business problems, meeting learning needs, promoting culture change, and more. In this book, you will learn what teamwork means, why teams and teamwork skills matter, and how to overcome common challenges related to teaming. Organization development expert Thane Bellomo introduces a model for how you can form teams and develop your teamwork skills. It starts with framing the work around clear and important goals. This positions you and the team to encourage curiosity and build trust while you embrace conflict and engage in (healthy) conflict.Included are detailed takeaways and advice for applying the concepts. Other books in the series: Emotional Intelligence in Talent Development Adaptability in Talent Development Creativity in Talent Development Influence in Talent Development

Read more less

The Ultimate Sales Framework for Achieving Business Success.Sales enablement is no longer the new kid on the block. Having grown rapidly in recent years, it's now considered a best practice at many sales organizations. But there's little alignment across the sales profession on what sales enablement is or how to achieve it, nor is there a formalized strategy on what a sales enablement practice is or requires.In his new book The Building Blocks of Sales Enablement, sales enablement expert Mike Kunkle addresses these issues and presents a proven approach that both supports sales talent and achieves true business results. Kunkle lays out an easy-to-follow structure through the concept of building blocks, interconnected by systems thinking and supported by a consistent cadence of training, coaching, and content. Comprehensive and versatile, this book is for senior sales leaders and sales enablement leaders who are starting or evolving a sales enablement function as well as for struggling sales practitioners to use as a diagnostic tool and road map.Chapters detail how to use each building block, with reflective questions and guidance for creating your own analysis and tools. The book also includes a chapter on sales onboarding, separate chapters on how to integrate communication and support services, and recommended resources.Impactful sales enablement projects are basically change management initiatives in disguise. Use the building blocks framework to navigate challenges, measure successes, and determine a path forward to improving business outcomes.

Read more less

Develop Winning Managers—the Heart of the Team.Frontline managers are an organization's first level of management: the "people managers" across its business operations and functions. Developing frontline managers is key to an organization's overall health and prosperity. The latest book in ATD's successful Workshop Series, Management Development Training offers trainers of all expertise levels the tools and strategies necessary for delivering powerful professional development training for frontline managers.Through Management Development Training, training facilitators can apply ATD's research-based ACCEL Model—a management framework that includes five core skills necessary for managerial success (accountability, collaboration, communication, engagement, and listening and assessing)—to take new and experienced managers beyond their roles as the centers of their teams to the powerful roles as the hearts of their teams. This workshop volume demonstrates how the development of these skills can help managers positively impact every member of their team.With expert management trainer Erica Nelson as your guide, choose between uniquely designed two-day and three-day workshops. Everything you need for workshop design and delivery is included: agendas, assessments, handouts, tools, learning activities, and PowerPoint slides. Chapters also cover customizing your own workshop, conducting needs analysis, facilitating, design and delivery, and evaluating your workshop results.

Read more less

Enhance Your Emotional IntelligenceEmotional intelligence is about people. And so is talent development (TD). For TD professionals to succeed, they must be comfortable with all aspects of working with people. The best tool for their success is emotional intelligence.Part of the ATD Soft Skills Series, Emotional Intelligence in Talent Development is your resource for developing your emotional intelligence skills. Expert Patrick Malone explains emotional intelligence and explores its five dimensions: self-awareness, self-regulation, motivation, empathy, and social skills. He examines why emotional intelligence matters to the self, to organizations, and to your business, along with the barriers you face when building these competencies.While improving your emotional intelligence can seem daunting, Malone demonstrates that developing strong emotional intelligence is attainable by examining real-world challenges that TD professionals face. Learn how to manage the stress of constantly doing more with less; focus on one task at a time and do it well; effectively communicate your message; and identify and address conflict.Included are reflection questions and exercises to practice and test your development.Other books in the series: Adaptability in Talent Development Creativity in Talent Development Teamwork in Talent Development Influence in Talent Development

Read more less

Your essential guide to designing successful training programs.If you’re an experienced trainer, training manager, content designer, or curriculum developer, Technical Training Basics will help you tackle the challenges of working with specialized, complex subject matter and in partnership with subject matter experts.Part of ATD’s Training Basics series, this complete guide describes the differences between technical and nontechnical training; the principles of gathering information and arranging content for a highly technical course; how to apply specific tools, equipment, and processes in your training; and how to manage your project from designing and developing a pilot course through post-course review.This expanded second edition features new material that focuses on: smaller performance solutions Agile design the learner experience. More exercises, outlines, worksheets, checklists, evaluation forms, and a sample PowerPoint presentation are included to further meet your technical needs.

Read more less

Discover Agile for Better Instructional DesignTo serve business needs amid greater volatility and uncertainty in the workplace, learning and development professionals need project management methods that can keep up. Enter Agile.Popular in the software development space as an approach to project management, Agile when applied to instructional design provides a framework for adapting to change as it happens and for delivering the content most needed by learners. Agile for Instructional Designers proposes using Agile methodology to manage training projects and highlights where traditional linear processes have failed the business and the end users.Recognizing that software development and instructional design have different needs and outcomes, author Megan Torrance developed the LLAMA™ methodology. Her approach adapts the common phases of ADDIE to incorporate the incremental, iterative nature of Agile projects. It allows learners to test and evaluate which features or design functions work before they’re finalized. It also offers a way to accommodate inevitable mid-project modifications pushed by stakeholders, subject matter experts, or organizational leaders.With templates for goal alignment, learner personas, scope definition, estimating, planning, and iterative development, Agile for Instructional Designers is the resource you need to embrace change in learning and development.

Read more less

Understanding performance improvement is imperative.Have you noticed the trend toward performance in your profession? It’s happening around the world. With organizations placing greater emphasis on results and accountability, having knowledge of performance is critical.In the revised second edition of Performance Basics learning strategist Joe Willmore guides you through human performance improvement—or HPI—and delves into major changes in performance analysis. See the Performance DNA process you know from ATD’s Human Performance Improvement program at work and discover why focusing on performance improvement is so important to organizational success.How do I conduct a front-end analysis? When should I focus on accomplishments? What is the importance of root cause analysis? And when do I administer formative, summative, and ROI analyses? If you’re grappling with any of these questions, you’ll find answers and step-by-step guidance inside.Get the results you need to generate organizational improvement and ensure you’re ready for your foray into performance consulting. You’ll find this book to be a useful tool.About the Series: ATD’s Training Basics series offers techniques, examples, and exercises that help you perfect your skills and apply them on the job. Every title is designed to be a quick, concise crash course on a crucial training topic and features instruction for practical day-to-day application.

Read more less

Make your learning organization truly indispensable.If you’re planting the seeds of improved organizational and individual effectiveness, you are a true learning leader. You know better than anyone that learning is an evolution, not a singular event. But what if your organization isn’t on the same page? Or worse, what if you find that your efforts are the first to go when there’s a change in the C-suite, or when budget cuts loom?Learning for the Long Run tackles sustainability concerns head-on. Discover seven proven practices businesses use to ensure continuity in learning and development. Original case studies from the public and private sector put these practices into action, while self-assessments and job aids show you how to attain a sustainable mindset.Explore how FlightSafety International leveraged its measurement capabilities to drive results and improve its avionics safety system. How the U.S. Army Warrant Officer Career College built and bent its change capabilities to prepare the next generation of Army officers, amid labor shortages and complex global threats. How the Tennessee Department of Human Resources led an award-winning shift to transform a tenure-based environment into a performance-driven learning culture. And more.In Learning for the Long Run, innovative change leader Holly Burkett demystifies how to earn credibility and grow the learning function into a mature enterprise that will weather today’s frequent business disruptions. Now’s the time to build lasting organizational value and resist the temptation of the quick fix.

Read more less

How many more lies can there be? Prepare to be intrigued—and maybe a little outraged.In this captivating follow-up to Lies About Learning (2006), workplace learning veteran Larry Israelite sets out to debunk today’s pervasive myths about learning in a style that will make you smile. This book shares the candid perspectives of 10 high-level executives from a wide range of industries and offers advice for how to best to deal with new lies about organizational learning.You’ll walk away with the ammunition you need to start asking tough questions, kicking the right tires, and maintaining a healthy level of skepticism about what you read and hear about organizational learning today.In this book you will: Explore all new variations of the old lies about learning Delve into myths about learning research, learning management systems and strategies, and learning technology Discover solutions, suggestions, and tips to deliver meaningful development experiences for your organization.

Read more less

Measuring the Success of Organization Development: A Step-by-Step Guide for Measuring Impact and Calculating ROI examines the strategic role of organisational development (OD), explains the reasons for measuring OD efforts, and proposes a framework for measuring effectiveness. Ultimately, OD practitioners will be able to determine how particular OD interventions correlate with business results; determine areas for investments, modifications, and cessation; justify budget allocations; and be more accountable for how money is spent within their organisations. Part I of the book explains the concept of ROI and outlines the steps to ensure accurate measurement of the effects of OD programs. Part II consists of case studies that show “evaluation in action,” providing a conceptual framework and workable suggestions for developing, implementing, and maintaining programs for measuring success in OD programmes.

Read more less

Engage your employees with a mentoring program that spans across the generations.With a workforce full of varying degrees of experience, the focus is often on the challenges of balancing a multigenerational staff. But what can be overlooked is what these generations can learn from each other. Senior members in organisations have expressed that they continually want to learn - and not only teach. These findings lead Reitman and Benatti to create the Mentoring Partnership Model, which is a way for new and seasoned employees to partner and learn from each other. This book is a two-part presentation of how to implement this model into your organisation: a facilitator’s handbook outlining the process and a participant’s workbook complete with worksheets and templates. Use the Mentoring Partnership Model to pass on knowledge and retain and engage employees. Covers the characteristics of an effective mentor and why mentoring works. Offers step-by-step instructions of each stage of the programme. Includes the worksheets, evaluation forms, and checklists to use in your programme.

Read more less

Developing motivated, competent employees is critical to the success of every organisation. Employee Development on a Shoestring provides time-bound and budget-strapped managers with the implementation tools and techniques to develop their team members cost-effectively using organic opportunities found all around their workplace. With real-life examples, case studies, and hands-on worksheets and exercises, Employee Development on a Shoestring is a tremendous asset for everyone interested in developing highly competent, engaged, and skilled workers in a variety of creative and immediately available ways outside the training classroom and `outside the box’.

Read more less

Going beyond simply managing time, this book posits what would happen if you managed time effectively and in line with your priorities. The goal of the book is not to save time, after all, that can t be done. However, the techniques and steps presented in the book will allow you to spend your time wisely on the things that matter to you, instead of wasting time on everything else that gets in the way.|Going beyond simply managing time, this book posits what would happen if you managed time effectively and in line with your priorities. The goal of the book is not to save time, after all, that can t be done. However, the techniques and steps presented in the book will allow you to spend your time wisely on the things that matter to you, instead of wasting time on everything else that gets in the way.

Read more less

Presents the fundamentals of coaching, including topics such as push versus pull coaching, acting as a catalyst, learning how to listen, and providing accountability and structure. It provides insight into generational differences that can make communication difficult and coaching impossible. Focusing on the challenges presented by a workforce characterized by multiple generations, it provides an overview of how different generations experience their formative years and how these differences affect the ways they think and express themselves.

Read more less

This new title offers fresh insight for people considering or managing their careers in service organizations. Its focus is on customer service from a values and mission viewpoint and is designed for front-line customer service professionals and will help them implement key practices for engaging customer loyaly, improving results, and developing trust.

Read more less

Put Emotional Intelligence to Work provides a background on the concept of emotional intelligence, the awareness and ability to manage ones emotions in a healthy and productive manner. This title features tips for achieving peak performance, cognitive and behavioral strategies for emotional self-management, and instructions for changing long-entrenched patterns of behaviors. An action planning model provides a blueprint for individual and group implementation of these powerful, life-changing principles.

Read more less

Organization development (OD) practitioners help companies manage change and align people, processes, and practices for success. At the heart of practice, OD helps the organizations find the best way to get from point A to point B employing a range of disciplines and competencies including the behavioral sciences field - psychology, sociology, and cultural anthropology. This book is primer on the broad field of OD and offers just the right amount of information to gain an understanding of the tools, practices, and core skills of the OD practitioner. It is a useful book for trainers and training managers wishing to add new knowledge and capabilities to their resume and is a solid resource for beginning OD professionals and other human resource professionals.

Read more less

A crash course for effectively planning and managing timely, organized projects. 10 Steps to Successful Project Management features a structured methodology for delivering high-quality projects on time. Learn how to distinguish between a project and task, build a convincing business case, define project scope, assess risks and constraints, create a project plan, collaborate on action items, and measure and communicate results. This title is an essential resource for anyone, in any function, of any business.

Read more less

Despite all the explicit emphasis on ""bottom-line"" results in the workplace, a great deal of confusion exists about what constitutes valued accomplishment, achievement, and the connection between training and performance. This book is aimed at untangling some of the myths and outright fallacies that organizations often propagate. Following on the wildly popular ""Telling Ain't Training"", ""Training Ain't Performance"" is a whimsical and entertaining exploration of human performance improvement. From its first chapter, ""Show Me the Money,"" to its concluding chapter, ""Hit or Myth: Separating Fact From Workplace Performance Fiction,"" readers of this book are gently guided toward a solid understanding of performance and how to use their newly gained knowledge for real organizational value.

Read more less

Design your succession planning strategy.Succession Planning Basics will equip you with the background and implementation tools you need to devise and execute a forward-thinking succession planning program for your organization. It offers theory, processes, and best practices for organizations embarking on a succession-planning project, addressing the basic concepts and steps for success. This book is for management professionals considering succession planning for their organizations, organizational development professionals at the beginning of their careers, human resources professionals wanting to move away from replacement hiring, and trainers needing a basic understanding of succession planning for employee development plans.This second edition looks closer at tools and new developments in software that can streamline planning efforts as well as updated best practices and considerations for addressing the needs of every generation when creating succession plans. Chapters include assessment tools, exercises, and job aids.Succession Planning Basics is part of ATD’s Training Basics series.

Read more less

From children to adults, everybody likes a good story. Stories are memorable, actionable, and emotional. We are constantly making sense of the world by forming stories, and that makes them perfect for instructional design.Instructional Story Design is a practical guide to writing and developing stories for training. It takes what you already know about a story’s power to connect with people and offers a clear methodology for the otherwise daunting process of creating a compelling story.Master story designer Rance Greene shares his powerful yet familiar process to discover, design, and deliver instructional stories. He presents the two essential elements that must be present to tell a story for training: relatable characters and strong conflict. These elements create a desire for resolution and grab learners’ attention.This book offers advice for unearthing the root of the performance problem, creating action lists for learners, and convincing stakeholders about the effectiveness of stories. Case studies from household companies such as Pizza Hut, Southwest Airlines, and PepsiCo show story design in action. Job aids and resources include an audience profile questionnaire, character description worksheet, storyboard template, and tips for developing stories using graphics, audio, and video.With this book, you’ll: Sharpen your analysis skills to discover potential training stories. Design relatable stories that concretely connect with learning objectives. Easily develop captivating stories with tools you already own. Plan your next steps to implement your instructional story.

Read more less

A timely update to a timeless model.Don Kirkpatrick's groundbreaking Four Levels of Training Evaluation is the most widely used training evaluation model in the world. Ask any group of trainers whether they rely on the model's four levels Reaction, Learning, Behavior, and Results in their practice, and you'll get an enthusiastic affirmation.But how many variations of Kirkpatrick are in use today? And what number of misassumptions and faulty practices have crept in over 60 years? The reality is: Quite a few.James and Wendy Kirkpatrick have written Kirkpatrick's Four Levels of Training Evaluation to set the record straight. Delve into James and Wendy's new findings that, together with Don Kirkpatrick's work, create the New World Kirkpatrick Model, a powerful training evaluation methodology that melds people with metrics. In Kirkpatrick's Four Levels of Training Evaluation, discover a comprehensive blueprint for implementing the model in a way that truly maximizes your business's results. Using these innovative concepts, principles, techniques, and case studies, you can better train people, improve the way you work, and, ultimately, help your organization meet its most crucial goals.

Read more less

Whether you are a subject matter expert who occasionally takes on a trainer role, a trainer who wants to build on solid presentation skills, or anywhere in between, Facilitation Basics will help you create supportive and effective learning. This complete how-to guide is designed to improve your facilitation proficiency so you can give face-to-face as well as online and virtual classroom learners your best.Part of ATD’s Training Basics series, this publication offers practical examples, worksheets, and tools that make workplace learning easy and rewarding. You’ll walk away with proven facilitation techniques and a deeper understanding of how to manage difficult participants and use media to support learning.This refreshed second edition will guide you through how to: enhance your skills as a facilitator create supportive and effective learning environments for face-to-face and online learners ensure learning is transferred to the job. About the Training Basics SeriesATD’s Training Basics series provides a baseline explanation of the theories and concepts behind featured topics, as well as instructions for their practical day-to-day application in the workplace. Additional titles include Adult Learning Basics, Competency-Based Training Basics, the second edition of Training Design Basics, and Virtual Training Basics.

Read more less

In Own Any Occasion: Mastering the Art of Speaking and Presenting, renowned speaker and educator Erik Palmer taps into his vast experience to simplify the process of extraordinary speaking. Palmer offers a tried-and-true approach and shows how to craft the perfect message, then captivate audiences with exceptional delivery.Great speaking does not come easy. But even the wallflowers among us can’t avoid speaking forever. In Own Any Occasion, speaker and educator Erik Palmer taps into his vast experience to simplify the process of extraordinary speaking, whether you’re giving a wedding toast or preparing for a one-on-one sales call. His approach is equal parts preparation and delivery: Never speak unless you have something worth saying, and never let a poor performance diminish a good message. In 11 steps, Palmer shows readers how to craft the perfect message and captivate audiences with exceptional delivery, no matter the circumstance. He demonstrates that the steps to impress when you meet your in-laws for the first time are the same ones that will help you succeed in front of an auditorium full of executives. Whether your audience is large or small, your message personal or professional, Palmer’s easy system will help you become the best speaker you can be in any situation.Own Any Occasion is for anyone who wants to master the art of speaking well, from first-time presenters to seasoned pros looking for a new process. Give yourself the tools to impress every listener and develop a more confident you.

Read more less

Although organizations likely have management development programs, they typically take place when employees are identified as high potentials and promoted into management later or when they are promoted, fail, and are assigned management development. In “Orient Managers for Career Success,” Sharlyn Lauby explains why new manager orientation is critical for bridging the gap between when employees join management and when they receive development. She details: management orientation and how it differs from other management development programs why a manager-specific program is needed ways to gain buy-in and support for these programs how to design and evaluate successful programs.

Read more less

To distinguish an L&D program that affects learner behavior, you must put results first. Doing so helps you show the value of your work as a learning consultant and demonstrate the value of L&D activities. In this issue of TD at Work, Chris Adams and Beth Hughes introduce the Results Come First framework. You will discover: how results should come first when engaging with clients the forces that may throw off the balance of your development initiative examples of how the framework works in action.

Read more less

Move beyond reactively developing shadowing and rotational programs to proactively championing for them at your organization. In A Value Add: Shadowing and Rotational Programs, Mia Mulrennan explains the value of these programs both for organizations and employees. She explains: what shadowing and rotational programs are strategic reasons for building these programs simple tools to use to get started how to achieve programs that help learning “stick” and produce winning outcomes.

Read more less

Ignite Online Events and Virtual Training with the Use of Well-Designed and Facilitated ActivitiesCreating outstanding virtual meetings, webinars, and training programs has always been challenging for novice and experienced instructional designers and facilitators alike. Virtual learning experts Kassy LaBorie and Tom Stone understand that the need to interact and engage is more important than ever, as online collaboration becomes the norm rather than the exception.In this new, updated edition of Interact and Engage!, the authors offer more than 75 activities as well as tips and strategies to help you create effective online learning and masterful meetings and webinars. Activities range from warmups and icebreakers to closers and celebrations, and everything in between. LaBorie and Stone cover advanced features and techniques and guide you on how to convert or create your own online activities, no matter what technology you are using now or in the future. An appendix presents two capability models for the positions of virtual facilitator and producer.

Read more less

Reach New Heights as a MentorBroaden people’s perspectives. Sustain momentum for development. Drive significant career growth. It doesn’t take a workplace superhero to accomplish all of this. You can do it—when you become a masterful mentor.While mentoring resources typically center on the mentee or the program, 10 Steps to Successful Mentoring is devoted explicitly to helping you excel in the role of mentor. In this book, Wendy Axelrod helps you stretch your mentoring abilities to yield substantial rewards for you and your mentee. Drawing on more than 20 years of work with mentors, she delves into proven approaches to use in your ongoing meetings, such as elevating the power of questions, leveraging experience for learning, and expanding growth using everyday psychology. Come away inspired to take on a fresh challenge. Whether mentoring is a calling or a choice, you’re new to it or a seasoned veteran, or you’re in a formal program or on your own, 10 Steps to Successful Mentoring is the resource you’ll return to again and again. It’s filled with real-life examples and 40 tools to help you master the nuances that drive deliberate development. Woven throughout are Wendy’s seven guiding principles that distinguish the most successful mentors (hint: “Start where your mentee is, not where you think they should be”).Become the best possible mentor, and deliver memorable experiences to your mentees and create a lasting legacy for yourself.

Read more less

Help them make the most out of every meeting.Rambling group discussions, tangential concerns, difficult attendees, and unclear objectives can all derail a facilitated event—and often do. But more than just learning how to avoid the pitfalls, effective facilitators ease the way for groups to achieve desired outcomes, redirect them to constructive paths, and rally commitment to action plans.Expert trainer and facilitator Kimberly Devlin has designed interactive half-day, one-day, and two-day workshops to develop the essential skills of facilitating meetings that inspire, engage, and get results. Complete with all the activities, handouts, assessments, and presentation slides you will need to accelerate learning, these programs make planning your next workshop easy, whether you are new to facilitation or a seasoned pro.About the SeriesThe ATD Workshop Series is written for trainers by trainers, because no one knows workshops as well as the practitioners who have done it all. Each publication weaves in today’s technology and accessibility considerations and provides a wealth of new content that can be used to create a training experience like no other.

Read more less

Prepare and establish new front-line leaders with training that develops essential supervisory skills. Investing in new supervisors increases productivity and organizational profitability, and it results in engaged, high-performing teams. Yet many new supervisors—the very people responsible for planning and organizing work in every organization—are often undertrained in the skills required to be a successful front-line leader.In New Supervisor Training, training legend Elaine Biech presents innovative two-day, one-day, and half-day training workshops that help supervisors embrace their new roles and develop supervisory skills in five key areas: promoting communication, guiding the work, leading the workforce, coaching employee performance, and developing themselves.About the SeriesThe ATD Workshop Series is written for trainers by trainers, because no one knows workshops as well as the practitioners who have done it all. Each publication weaves in today’s technology and accessibility considerations and provides a wealth of new content that can be used to create a training experience like no other. Other books in the series include Communication Skills Training, Leadership Training, and Coaching Training.

Read more less

That everyone learns differently is no secret; it likely comes up in your everyday conversations with friends, peers, and colleagues. Phrases such as "I have to see it to remember it" or "I never forget a face" or "Once I hear something, I’ve got it" are probably familiar declarations of learning style to most of us.By using an innovative, research-based teaching model known as 4MAT, Hold On, You Lost Me! pushes this common understanding to a new level by presenting a practical and easy-to-implement eight-step process for designing effective training programs.Use Hold On, You Lost Me! to drive the gold standard of learning and increase understanding for accelerated on the job performance.

Read more less

As an L&D professional, you know not to take a client request at face value. But can you steer misguided initiatives in the right direction, arriving at a solution that works for your customers and your company?Partner for Performance is the key to aligning your learning and development role with your organization's greatest needs. Performance improvement specialists Ingrid Guerra-López and Karen Hicks offer a framework for fast-tracking your growth as an ally to managers and a consultant to business leaders. Their structured, yet versatile method is a fit for any organization, and you can use it throughout the learning-solution process. Form lasting partnerships with stakeholders. Generate, share, and use performance data that support decision making and action. And help your organization avoid failed training initiatives that waste effort, time, and money, while brewing employee disengagement.Change the L&D status quo and build credibility for your department --Partner for Performance will show you how.

Read more less

Improve the Impact of Your FacilitationFacilitation is about mastering how to deliver an engaging learning experience, all in the effort of improving workplace performance. It's also about developing your unique approach and building confidence in it so you can achieve your facilitation goals. In Facilitation in Action, four master ATD facilitators open your eyes to the range of facilitation methods and techniques and help you find your authentic training style.Authors Carrie Addington, Jared Douglas, Nikki O'Keeffe, and Darryl Wyles provide tips, lessons, and stories rooted in hands-on application, from experiences leading ATD's education programs and delivering training in industries from government and healthcare to marketing and beauty. Learn how to develop a facilitation mindset that identifies what learners need to be successful before, during, and after training. Explore how to adapt your facilitation across various modalities and how to be prepared when you must pivot in the moment. And, dive into the importance of empathy, inclusion, feedback, and performance to facilitation.This guide takes both new and established facilitators on a journey of honing training delivery skills, and demonstrating agility for the benefit of the learners, the organization, and themselves. The chapters are structured around actual questions the authors have received over the years from learners in ATD Education's train-the-trainer sessions. Each chapter concludes with invitations and moments of reflection for the reader as they consider their own development as a facilitator.

Read more less

Manage Virtual Teams for Maximum Results.Working remotely is a reality of today’s and tomorrow’s workforce. With organizations switching from a model of only on-site employees to on-site and virtual employees working globally, managers need guidance on how to address the traditional and not-so-traditional issues that occur when staff is not collocated.The Unashamed Guide to Virtual Management provides that direction for topics such as onboarding new staff and delivering performance reviews as well as for the more offbeat issues like handling office romance and doing laundry on the job.Using short chapters and a fun, whimsical, yet straightforward style, Ben Bisbee and Kathy Wisniewski answer the critical questions about how to manage virtual teams. No matter your problem, you’ll be able to evaluate what went wrong, determine how the solution fits within your organizational personality, and implement a process to make it stick. Rather than scrambling to figure out how to handle an unexpected situation, virtual managers can consult the authors’ advice on more than 30 topics, including: time zones, flexible schedules, and privacy hiring and interviews, onboarding, and professional development team building, morale, and celebrations interruptive pets and children, errands, and meetings from the bathroom. From the mundane to the awkward, this book covers it all—because you will have to manage it from wherever you are!

Read more less

Get leadership-fit and see results in yourself and others.Leadership and fitness are both journeys of self-discovery. Both require self-awareness, passion, and commitment. Both have the potential to inspire others. And for both, results come only with effort. To achieve great heights, you must be willing to take the first step, put in the work, and overcome the inevitable obstacles.In Peak Leadership Fitness: Elevating Your Leadership Game, leadership coach and fitness expert Timothy J. Tobin invites you to share the lessons he’s learned at the intersection of physical and leadership fitness. With the encouraging style of a trainer-coach, Tobin shares his four fitness principles: You never know what you’re capable of until you take that first step. You must put in the effort. You learn more about yourself when times are tough. What you consume matters. Tobin describes the foundations for leadership fitness, including motivation and mindset, and details his steps to becoming leadership-fit. From taking your pulse to seeking recovery by building endurance, Tobin employs fitness metaphors while remaining aware of the critical difference between personal fitness and leadership—the stakes are much higher with leadership.This book was written for today’s and tomorrow’s leaders facing today’s challenges—time constraints, overcrowded leadership development landscape, and uncertainty about where to start. It is grounded in learning and development and leadership research and illustrated with true-to-life vignettes, sample leadership fitness plans, templates, and tip sheets. Tobin points out the opportunities for leadership development that are all around you—you just need to know where to look and how to integrate the activities into your regular routine. Train smart; train often. Build good habits. Develop yourself and others. You’ve got this!

Read more less

Effective customer service training covers more than niceties.Organizational profitability is threatened when staff are unable to manage customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service training covers essential behaviors, service strategies, and service systems that together ensure an exceptional customer experience.Training authority Kimberly Devlin presents two-day, one-day, and half-day workshops that support trainees in any industry and environment, not just the call center. Each workshop introduces techniques for managing challenging customers and situations and also offers opportunities to apply new skills to service interactions.Free tools and customization optionsThe free, ready-to-use workshop materials (PDF) that accompany this book include downloadable presentation materials, agendas, handouts, assessments, and tools. All workshop program materials, including MS Office PowerPoint presentations and MS Word handouts, may be customized for an additional licensing fee. Browse the licensing options in the Custom Material License pricing menu.

Read more less

Good content is everywhere.In our digital world we are content rich, but quality poor. Good content surrounds us, but it begs to be collected, transformed, and shared. And who better to distill and dismantle it for the benefit of learning communities than today’s learning and development professional?Curation isn’t novel in itself, and there’s much to learn from the successes of others. News sites commonly curate stories adding their own analysis. Retailers and marketers crowdsource ideas from consumers. Businesses build curation strategies to leverage product reviews.Ready, Set, Curate: 8 Learning Experts Tell You How shows you how to elevate the most important content from an endless sea of learning information and offers strategies to better connect with your audience. Using case studies and relevant examples, eight curation experts share tips and best practices for creating a curation strategy and collecting content that is relevant to your learning communities.It’s a brave new world. And we won’t have to write any of it—if we get digital curation right.

Read more less

The instructional designer’s pocket guide to training is back. If you are designing a training program for the first time, this practical book is for you. Part of ATD’s Training Basics series, it zeroes in on how to design successful training for the face-to-face or virtual classroom. It also serves as a guide for developing self-study training programs, such as online tutorials and workbooks.Internationally renowned workplace learning expert and educator Saul Carliner not only delves into the analysis and evaluation phases of training design—where most books stop—but also gives prominence to core competencies like materials development, marketing, and administration.Updated to reflect changes in training practices, this second edition helps instructional designers hone key training skills. Major additions include guidance on live virtual and online tutorials, completely new training programs, and tips for how to adjust design practice when working under stringent conditions. In this book you will learn:• Best practices for designing and developing training programs in the real world• Tactics to successfully launch and run training programs you’ve designed• How to adjust design practices along three tiers of effort in platinum, silver, and bronze scenarios.About the Training Basics Series ATD’s Training Basics series provides a baseline explanation of the theories and concepts behind featured topics, as well as instructions for their practical day-to-day application in the workplace. Additional titles include Adult Learning Basics, Competency-Based Training Basics, Technical Training Basics, and Virtual Training Basics.

Read more less

Organize your way to better training projects!Many of our training projects are derivatives of something we’ve done in the past. So, why would you reinvent the wheel each time you deliver a new training project? There is knowledge to be leveraged!Developing consistent forms can be difficult, but creating and maintaining a repository of training forms is the key to success.In this book you will find: • forms to help you manage all aspects of your training project• helpful information to guide you as you institute an information system for your training department• templates that help you deliver business results and business success• using good forms correctly can greatly increase productivity and consistency within a distributed network of project team members.It is easier than you think to get started. Just devote some space on a shared drive and drop in some common forms that everyone needs to use. Then all you have to do is create a good organizational hierarchy that is specific for your company and communicate the knowledge for everyone to share. You’ll be on your way to project management success in no time!

Read more less

Shifting demographics, economic turmoil, globalisation, and a connected mobile culture have dramatically changed the workforce. Experienced career experts Caitlin Williams and Annabelle Reitman show you how to create your dream career by using and blending these changes in your career-planning process. Explore key competencies that professionals need to be successful, and learn how to make them work for you. This third edition is packed with all new material to help you succeed. Explore the key trends in the training profession. Learn to embrace the changes in the training industry to advance your career. Take advantage of the many exercises to help guide your career choices.

Read more less

Are you responsible for creating training programs for your organisation? If so, you know that every training project faces the constraints of time, cost, and quality. Real World Training Design employs the time-tested ADDIE (Analysis, Design, Development, Implementation, and Evaluation) model as a starting point in giving you the tools and knowledge you need to implement your training goals. Separating Real World Training Design from the rest of the training manual pack is its recognition that real-world challenges and opportunities are part of the process of developing every training program. Rather than gloss over the difficulties faced by learning and development professionals, this book explores these issues, and offers creative and pragmatic advice on overcoming these obstacles. Real World Training Design is tremendously valuable for every professional who is involved with the design, implementation, maintenance, and evaluation of personnel development tools.

Read more less

Test Development: Fundamentals for Certification and Evaluation provides practical guidelines for the classical approach to test development— specifically for certification and credentialing. Most of the existing high quality books on the topic of criterion-referenced test (CRT) development are written for professional statisticians and psychometricians. This book serves as an accessible resource on test development that does not require any technical background or expertise. Part I, Conceptual Principles, covers the process of CRT development in narrative form. Part II, the Technical Appendix, contains the computational instructions and supplementary background material.

Read more less

Julie’s having a very bad day. She’s a new manager, and her top performer has resigned to escape her, and her own manager is looking on with a skeptical eye. . . . This is the story of her turnaround. Being a first-time manager is a tough job. If you were Julie, what would you do? Wouldn’t anyone, given the choice of taking on a leadership role (with a raise), or staying put, have done the same? But no one prepared her for developing co-workers, her former peers, while producing as before and leading the team. Now she’s in over her head. Author Katy Tynan understands. In her new book, How Did I Not See This Coming? A Manager’s Guide to Avoiding Total Disaster, Tynan unlocks the truths about management, showing that first-time managers are basically on a journey without a map. It’s not that employers aren’t investing in their new managers, she says, or that the people in leadership don’t care, but they are no longer close to the raw experience of being a new manager. What’s more, most management books are written by experts who lack the memory of first-time failure. In How Did I Not See This Coming?, Tynan tells the fictional story of Julie, a onetime star producer, to illustrate how a new manager can successfully make the shift from a role without leadership responsibilities to one with them. Along the way, Tynan offers the five basic truths about management—starting with recognizing team values and strengths—truths that can be learned by anyone. You, too, can be the manager everyone’s talking about—in a good way—because you’re the one who figured it out.

Read more less