Search results for ""American Society for Training Development""

Schoolteachers are leaving their profession at a higher rate than ever before—and for myriad reasons. Passion for teaching is generally not one of them. If you are a schoolteacher thinking about making a career change, knowing that your passion and purpose for education will transfer with you to your new career may be the assurance you need to make the shift. Knowing that you can be effective and create a spark for learning as well as still have the flexibility, compensation, and development you crave in a career could be the motivation to step into a new role. Teachers to Trainers: Apply Your Passion and Skills to a New Career introduces you to career opportunities in the growing industry of talent development, where all those aspirations are possible.This first-ever volume offers you a view of a different education system: the world of talent development. In each chapter, former teachers recount the stories of how they made the career switch, describe their current roles, and share resources and tips for success. You will discover why these former teachers decided to seek a change and gain valuable insights into how they transitioned into talent development roles, including what they wished they had known when making the switch and the obstacles they overcame. You will also learn about the rewards they achieved in their transitions and, most importantly, see that their passion for teaching remains. The book includes a full range of resources to guide you—skills assessments, worksheets, descriptions of certifications and certificate programs, and print and online reading recommendations. You’ll also find tips about: transferable skills job market research resume creation what you need to go forward.

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Elevate Your Impact Through Influence Skills.At work, we often find ourselves in situations where we can and do influence others. We are negotiators, persuaders, conciliators, and maybe intermediaries and mediators. While there used to be little to no emphasis placed on developing these skills, organizations now recognize the ability to influence as critical for effective employee relations and productivity.Part of the ATD Soft Skills Series, Influence in Talent Development examines the growing importance of personal influence at work and its impact on your relationships, career, and organizational success. Talent development professionals have a tremendous opportunity to influence at a deeper level—with learners, SMEs, and stakeholders—to achieve business and learning results. This book considers what it means to influence in general and in the TD context; how to use your ability to influence tactically and strategically; how to overcome barriers to success; and how you can be more impactful and empathetic. Vivian Blade shares a framework of five powerful principles at work to guide and expand influence: social capital, courage, authenticity, passion, and engagement.Engage the principles in this book to build your influence among your colleagues and employees, and you will be more effective at getting things done with others.Other books in the series: Adaptability in Talent Development Emotional Intelligence in Talent Development Creativity in Talent Development Teamwork in Talent Development

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Your Fix-It Guide to TrainingWhen you need to repair an appliance on the fritz, you can consult the instruction manual. But if you’re stuck when designing or facilitating training, what resource can you turn to for solutions to your problem?Part troubleshooting guide, part introduction to training design and delivery, Troubleshooting for Trainers delivers in-the-moment fixes and longer-term solutions for common challenges at every stage of the learning and development process. Pull it out when you’re in a predicament, flip to the related challenge listed in the table of contents, and find some immediate relief. Better yet, use it to discover tips and strategies that will help you proactively avoid the crises new trainers face. Covering more than 40 challenges, the book offers solutions for when: you feel a lack of personal and professional credibility training isn’t well regarded you don’t have enough resources you have minimal learning design expertise you’re uncertain about measurement and reporting metrics live training surprises throw you for a loop you encounter challenging participants. Perfect for the busy trainer, each chapter briefly describes a challenge for trainers, offers a series of solutions for overcoming it, and includes some resources to go deeper about the topic. Job aids and sample worksheets accompany the solutions.“If only I knew this when I was starting out.” Experienced trainers often express this sentiment later in their careers. Why wait? The next time you’re at a training impasse, troubleshoot your way out.

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Your Groundbreaking Framework for Measurement and Reporting.Most people find measurement, analytics, and reporting daunting—and L&D professionals are no different. As these practices have become critically important for organizations’ efforts to improve performance, talent development professionals have often been slow to embrace them for many reasons, including the seeming complexity and challenge of the practices. Few organizations have a well-thought-out measurement and reporting strategy, and there are often scant resources, limited time, and imperfect data to work with when organizations do attempt to create one.Measurement Demystified: Creating Your L&D Measurement, Analytics, and Reporting Strategy is a much-needed and welcomed resource that breaks new ground with a framework to simplify the discussion of measurement, analytics, and reporting as it relates to L&D and talent development practitioners. This book helps practitioners select and use the right measures for the right reasons; select, create, and use the right types of reports; and create a comprehensive measurement and reporting strategy.Recognizing the angst and reluctance people often show in these areas, authors and experts David Vance and Peggy Parskey break down the practices and processes by providing a common language and an easy-to-use structure. They describe five types of reports, four broad reasons to measure, and three categories of measures. Their method works for large and small organizations, even if yours is an L&D staff of one or two. The guidance remains the same: Start small and grow.Measurement Demystified is a great first book for talent development professionals with no prior knowledge of or experience with measurement and a valuable resource for measurement experts. Those adept at lower levels of training evaluation will grow their knowledge base and capabilities, while measurement experts will discover shortcuts and nuggets of information to enhance their practices. A more comprehensive treatment of these important topics will not be found elsewhere.

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Build Your Coaching Skills to Develop OthersCoaching has the power to enhance individual, team, and organizational performance. Its interactive process helps individuals set and act upon goals, make better decisions, and produce results. 10 Steps to Successful Coaching offers meaningful advice to help you embrace and elevate your existing coaching skills, drawing upon your strengths as a leader, colleague, or employee to bring out the strengths of others. This book is an entry point for anyone who wants—or has been asked—to do some formal or informal coaching. It’s also for anyone who wants to infuse day-to-day interactions in the workplace with a powerful new skill: development through coaching.With coaching skills quickly becoming essential for anyone who wants to help others develop in the workplace, use this book as your road map to being an effective coach who is ready to listen, encourage, and challenge others to greater achievement. Your coachees will enjoy greater job satisfaction and confidence, and your organization will benefit from this cost-effective way of developing employees and improving productivity. You, as a coach, will discover growth in your working relationships and gain a tremendous sense of accomplishment.This second edition addresses coaching in terms of the broader organization; creating a coaching culture; the impact of technology on the coaching relationship; and goal and accountability setting; overcoming obstacles to good listening; and ending the coaching process.You'll find a diverse array of tools to help you along the way. Examples include: a development plan to highlight existing coaching skills and areas of opportunity sample questions to ask during sessions forms to secure commitment to coaching an assessment to evaluate your organization’s coaching culture.

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Great coaching makes a world of difference. Coaching is one of the quickest and most effective ways to advance the success of an organization. Yet it remains underused and misunderstood, and the term is often used synonymously with corrective counseling, encouragement, or the many helpful tactics in between.In Coaching Basics you’ll discover a precise coaching framework along with insights from 40 experienced coaches, including Barry Goldberg and Marshall Goldsmith. This refreshed edition also hones in on what it takes to build influencing skills and introduces new content on microcoaching to highlight practical ways to leverage technology.Part of ATD’s Training Basics series, Coaching Basics presents the theory and follows it up with easily applicable techniques, examples, and exercises that will help you perfect essential coaching skills.

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When it comes to reaching peak performance, emotional intelligence is key.Research shows that emotional intelligence is more important to performance than ability and technical skill combined. But is EI a skill that can be developed in others? Absolutely. Trainer Karl Mulle has developed a collection of complete workshops and tools you’ll need to conduct effective two-day, one-day, and half-day emotional intelligence workshop programs.

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Much is said about the crucial role of learning in the success of businesses today. Since the best instructional design thrives on acquiring precise content, it is imperative that practitioners find the most efficient and productive ways to work with subject matter experts (SMEs). Building on the design principles highlighted in his previous work ISD from the Ground Up, Chuck Hodell provides a practical, realistic guide to building working, productive relationships with SMEs in SMEs from the Ground Up. It isn’t enough to ask our experts for a “brain dump,” so this book is packed with tips for building great courses by fully incorporating the talents of SMEs into the actual course design process. As Hodell states, “a talented content expert could be just as rich an asset as the best instructional designer or facilitator.” This book will show practitioners how to: Select the right technical SMEs Welcome SMEs into the training design process Define roles and responsibilities Evaluate the performance of SMEs Migrate experts into mainstream ISD roles

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Welcome to the Age of Immediacy. We’re in a new era of learning, one in which learners expect information to be available when and where they want it. How do you make sure your content can keep up? Use these five factors: automation, the cloud, mobile, big data, and the Internet of Everything. In Learning in the Age of Immediacy: 5 Factors for How We Connect, Communicate, and Get Work Done, learning strategist Brandon Carson argues that these five edge technologies are here to stay. Through case studies and interviews with industry experts, he shows how they will continue to affect training’s design, delivery, and evaluation. And he gives practical advice to integrate them into your learning strategy, helping you answer important questions along the way: What will the workforce you support look like in the next several years? How will you work in the streaming economy the cloud has introduced? Do you have a mobile strategy for learning? (You should.) And how will you use the emerging practice of data science? The stakes are high, and the five factors could be the difference between achieving measurable results and driving your learners to seek solutions elsewhere. Use Learning in the Age of Immediacy to create a learning plan that will serve your workforce now and in the future!

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The ADDIE process is past its prime. It was developed long before Agile and other iterative processes that have introduced greater efficiencies in design and development, fostered more creativity, and addressed effective stakeholder involvement. Leaving ADDIE for SAM introduces two new concepts—SAM, the Successive Approximation Model, and the Savvy Start. Together, they incorporate contemporary design and development processes that simplify instructional design and development, yielding more energetic and effective learning experiences. This book is a must-read for all learning professionals who have a desire to let go of outdated methodologies and start creating better, faster training products today.

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Use change as a competitive tool and efficiently move organizations through the change process. Thriving Through Change is not a book of theories, but a change leader's practical guide focused on supercharging the change implementation process. Templates, checklists, and advice help to walk you through.

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Use the Practice of Conscious Accountability to Elevate Your Work and RelationshipsResults and relationships—managers and leaders no longer have to prioritize one over the other to build a culture of exceptional accountability. You don't have to choose between being the hard-charging task master and being the easy-going people pleaser. By expanding your awareness to create deliberate intentions, take informed actions, and be responsible for your impact, you can achieve better business outcomes and experience greater satisfaction in doing so. In Conscious Accountability, Yale professors, psychologists, and business consultants David C. Tate, Marianne Pantalon, and Daryn David invite you to think about yourself and your working relationships more completely and integrate a practice of conscious accountability in your daily life. A forward-thinking approach to realizing organizational and team goals, conscious accountability can help you move beyond traditional ways of engaging with your employees, team members, and peers. The impact will be transformative.To help you develop the skills and the mindsets of conscious accountability, this book introduces a straightforward and powerful CONNECT framework that gives you the tools you need to better relate to everyone in your professional (and personal) life, build trust, and motivate yourself and your colleagues for greater outcomes. Step up your game by following the seven practices of conscious accountability—creating clarity, opening up engagement, nailing it, noticing, exchanging feedback, claiming it, and trying again. You will connect more closely to others, put people in a position to succeed, elevate and distinguish yourself, and generate excellence everywhere you turn.

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Leaders as Learners, Learners as Leaders. Drawing upon firsthand experiences and insights from senior practitioners, Leading the Learning Function: Tools and Techniques for Organizational Impact offers best practices, tools, techniques, and processes that successful business leaders use to develop, build, and implement their personal leadership skill sets.The ATD Forum—a consortium for senior talent and learning practitioners to connect, collaborate, and share knowledge, best practices, and company experiences—sought to extend those accruing benefits more broadly in the profession to current and aspiring learning leaders and talent practitioners. In this book, Forum managers and book editors MJ Hall and Laleh Patel and Forum members set out to document the work learning leaders do to help themselves and others build organizational capabilities and successful results. In 26 chapters, Forum contributors—leaders in their respective organizations—offer insights and lessons about setting direction, managing processes, leading and developing people, making an impact, collaborating with stakeholders, using technology for learning, and innovating. Growing leadership skills is a lifelong journey; gaining a portfolio of techniques others have used successfully to solve similar business challenges can provide an edge in your role as a business advisor. Leading the Learning Function is just that portfolio.

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Master E-Learning Design on Your Own The clock is ticking. The new online training is due next week. You need to tweak a few activity questions, make sure changes to the audio voiceover flow smoothly, and get the subject matter expert to sign off on the final storyboard. To cap it all off, you’re on your own. You’re an e-learning department of one.As more companies explore the e-learning space for training and development, they often task lone individuals to bear the load. You might be an instructional designer asked to start with e-learning, or an experienced marketer developing a sales support e-learning module, or a classroom trainer taking your content online. E-Learning Department of One can be your lifeline.Learning experience designer Emily Wood knows a thing or two about being an e-learning department of one. In this book, she shares shortcuts to create quality products when faced with limited resources, help, and time. Design and development hacks include how to: Manage complex content with a storyboard. Decide which authoring tool fits your budget. Gather and organize feedback data from pilot tests. Ensure your product meets accessibility requirements. While you might feel like you’re stranded on a deserted island, struggling to manage dozens of training requests, remember you’re not alone. Welcome to the e-learning community.

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Nearly all of us have stories of advice given by the mom or mother figure in our lives. Mom is our first teacher and coach. For those of us who become leaders, teachers, and coaches, her guidance has a special value.In Leadership Lessons for Any Occasion: Stories of Our Mothers, executive coaches and authors Ed and Nila Betof have collected stories from a wide range of leaders, teachers, coaches, and talent development professionals about how their mothers guided their paths to helping others lead resourceful, meaningful lives. Stories have unique power to give us perspective, engage us with the empathetic aspects of coaching and leading, and approach problems from a new angle. This book offers bite-size anecdotes about how a mother’s wisdom shapes the lives of leaders, coaches, trainers, and each one of us.Explore these stories as a way to reconnect with your own mother’s legacy—or as a source of insight to share with your mentees and learners. Refill your tank of self-reflection, or use this book as inspiration to encourage others to dive deep into their own past and rediscover how their earliest childhood lessons could continue to help them grow today.

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Manage without giving up the work you love and discover the leader within.Conventional management thinking says that to manage effectively you must delegate. It implies that managers fall into a dangerous trap when they continue to perform tasks they love from a previous role. And it says that to not “let go” is to give in to a controlling tendency that robs staff of development opportunities. But not everyone agrees.Today’s increasingly knowledge-driven, cost-competitive work world is changing the way management gets done. More and more, people in management roles are becoming can-do leaders who must continue to practice their specialty while managing and developing the skills of others. But this group has had few guidelines to follow—until now.In Becoming a Can-Do Leader, executive coaches Frank Satterthwaite and Jamie Millard say it’s time that management thinking catches up with reality. Their extensive experience training and coaching player-managers at all levels has shown that successful managers both delegate and do.Whether you’re trying to survive your first promotion or coaching executives who yearn to keep up with their field, essential guidelines for can-do leadership are inside this book. You’ll find workplace examples that ring true, as well as unique strategies and tools that both help you identify your values and provide insight into your natural leadership style.Don’t let your knowledge and skills decline by stepping completely out of the professional picture. It’s time to get productively and selectively involved in the work, enabling you to manage more effectively and keep up with important advances in your field—all while developing and leading your team to success.Discover how to work strategically with staff while continuing to grow expertise in your profession. That’s can-do leadership.

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Like a great leader, a great leadership training aligns the right people to the right task at the right time.Whether you are developing a first-rate leadership development program from scratch or adding to an existing workshop, let leadership expert and master trainer Lou Russell be your guide. The second book in the ATD Workshop Series, Leadership Training presents a step-by-step blueprint to developing and delivering dynamic, powerful leadership training.Complete with effective training methodologies, this book helps you accelerate learning and leverage technology for maximum efficiency. You’ll also find tools to assess leadership strengths and weaknesses.Half-day, full-day, and two-day workshop programs found in this volume make planning easy and can be tailored for the unique needs of your organization. Supplemental resources are available online and include downloadable and customizable presentation slides, handouts, assessments, and tools.About the seriesThe ATD Workshop Series is written for trainers by trainers, because no one knows workshops as well as the practitioners who have experienced it all. Each publication weaves in today's technology and accessibility considerations and provides a wealth of new content that can be used to create a training experience like no other.

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Put timeless management practices to work.The most important relationship is between a manager and a direct report. Studies confirm that the majority of people leave their jobs because they dislike their manager and the way they are supervised. After all, managers directly influence staff engagement and retention, along with the many performance factors in between. So what is a manager to do?7 Paths to Managerial Leadership presents seven simple paths to an effective relationship between managers and staff. Each path offers management wisdom that focuses on action, not position, and inspires others to do their best work. Expressly written for middle managers, this step-by-step guide covers principles evaluated and fine-tuned over the course of several decades.Seasoned manager and management consultant Fred Mackenzie offers readers pithy self-assessments, a manager’s checklist, and action plans for developing each path, regardless of which you choose to employ in your work. Use this guide to identify your leadership style, along with its benefits and shortcomings, and learn how to build on your strengths to inspire those you lead to have confidence in themselves.Be sure to read this one with a pencil in hand!

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Make your foray into successive approximations successful and as easy as possible.In the 2012 bestseller, Leaving ADDIE for SAM, learning professionals were introduced to the Successive Approximation Model (SAM) and the Savvy Start—the key to a successful project kick-off. Together, these concepts incorporate contemporary Agile processes that simplify design and development, yielding more energetic and effective learning experiences. This companion Field Guide provides the job aids, tools, and templates you need to put the SAM methodology in motion and take your ISD practice to new heights. Complete with a foreword by Michael Allen, this book is an essential resource to create better, faster training products and “move the needle” on current training efforts.In this book, you will:• Apply the principles and concepts behind Leaving ADDIE for SAM.• Update your training products with these contemporary, Agile design processes.• Use the job aids, tools, and templates provided to work on actual projects.

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Unleash greater potential from your talent by making people a top priority.Most executives would say that people are their most valuable asset; but even with the best intentions of putting employees first, companies can be held back by outdated policies. This business fable highlights 13 talent management principles, illustrating them in action at a fictional company with a charismatic and passionate Chief People Officer.Through the story, you will experience: best practices to combat the ineffective and counterproductive talent practices that plague many organizations assessment questions to evaluate the status of your organization’s talent practices reflection questions to help YOU make a difference in your organization, regardless of your position a path that enables top performers to advance and succeed. Using people-centered talent management principles will inspire your employees, reshape your organization, and improve your bottom line.

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Overcome the real-world challenges of evaluating your training programs.Renowned ROI experts jack and Patti Phillips tackle the obstacles and daily challenges that practitioners face when trying to evaluate their training programs. Measurement and evaluation are key to establishing success and demonstrating the value-add of your programs—but so often, L&D professionals launch into this journey with no clear destination in mind, much less guideposts to show them the way. This book leads you to the ultimate destination of real world evaluation, the intersection of learning and evaluation where the two are so intertwined that the activity of evaluation is seamless. Describe program success in quantitative, qualitative, financial, and nonfinancial terms. Present a complete set of data to show the overall success of a program. Learn to balance the art and science of real world evaluation.

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The best facilitation techniques harness the unique strengths of individual instructors, while incorporating what the learners need to succeed. Classroom facilitators Jim Teeters and Lynn Hodges draw on more than 70 combined years of experience to share their unique and accessible approach to teaching adults. The Teach With Style methodology is a dynamic model built around four “instructor styles,” each supported by strategies and tactics that you can use in the classroom. This book will help you improve certain facilitation techniques and skills while enhancing your natural strengths, for a balanced, fresh approach to adult instruction that will accelerate your students’ learning.

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Leaders Start to Finish: A Road Map for Developing Top Performers focuses on developing effective leadership training programs that produce leaders with an engaged, “I can” leadership attitude. This book addresses the question of how to create high-performing, authentic leaders at all levels of an organisation, from front-line employees through senior management. In offering pragmatic, realworld solutions and detailed instructions on how to build a leadership training program from the ground up, Leaders Start to Finish will help you develop your staff into efficient, respected managers and leaders.

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Not the work of a single, isolated management consultant, The ASTD Management Development Handbook is instead a collection of the best and most current thinking from a wide range of contemporary management experts. Presented in a variety of styles and focused on different aspects of management, the pieces contained in The ASTD Management Development Handbook nonetheless share a common purpose and vision: to provide lessons, wisdom, and perspectives that are deeply relevant for leaders and trainees in today’s challenging corporate environment.

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Known for their expertise in ROI, Jack and Patricia Phillips have contributed to another area in the field of measurement and evaluation. Together with Bruce Aaron, they’re offering a useful tool to help learning and development professionals design and administer surveys and questionnaires. Written in the accessible style of ASTD Basics books, this volume covers: the purpose of surveys and questionnaires types of error that can creep into survey results considerations when developing survey questions tricks to ensure positive response rates content on validity and reliability approaches to data analysis and reporting results. In addition to content on survey design, the book includes a section that evaluates various survey technologies. By applying a simple decision-making process, readers can identify the most appropriate survey tool for their needs.

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Are you responsible for bringing recently-hired employees on board and up to speed within your organisation? If you are a manager, trainer, corporate coach, or human resources executive in charge of developing the new hires in your company, 90 Days 90 Ways: Onboard Young Professionals to Peak Performance provides you with the knowledge and tools required to grow these recruits into engaged, confident team members during the course of the standard three-month probationary period. With a strong focus on working with younger professionals, 90 Days 90 Ways offers specific, actionable strategies and corresponding techniques for ensuring that the new hires under your guidance are integrated quickly, completely, and successfully into your business.

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This guidebook paves the way to integrated talent management by assembling the collective experience and insight of 19 experts who examine research-based theories and current practices in highly successful enterprises. These contributors (including Marshall Goldsmith, Peter Cappelli, Leslie Joyce, and Edward E. Lawler, among others) provide practical advice about how you can adopt effective, state-of-the-art methods in your own organisation.

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Change is hard, but learning more about it doesn't have to be boring.The Change Book: Change the Way You Think About Change helps you get smart on change management without the pain. It addresses framing your change, leadership, resistance, culture, communication and more. Flip it open to any page and you'll find powerful, concise, and easy advice from battle-tested practitioners. Why aren't your communication efforts working? The book addresses common pitfalls, like waiting too long, delivering "bad" news and hitting people with the wrong kinds of information. How many people should you involve in your new effort? There's advice on engaging the masses and there are real stories of organizations who harnessed the power of their people. What should you do about those who resist? Do you have to turn all of them into supporters? Read about finding the people in your "sweet spot" and focusing on them. How will you keep people excited and engaged? The book offers tips for getting buy-in and maintaining momentum. Each short chapter holds a nugget of wisdom on subjects like these. A great resource for seasoned change management professionals or the newly initiated, The Change Book provides tips, tools and bits of wisdom from those who have been there, helping to transform some of the most widely recognized organizations in the country.

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Sales people are often a breed apart; being their trainer is an ambitious, but rewarding challenge. Founded in the competencies of world-class selling, this new title approaches training sales people with the most excellent strategy - effective, results driven training that closes sales. Siegfried, with Nationwide Insurance, offers readers a use able, practical methodology for keeping sales people engaged and learning, ensuring that they don't feel like they're wasting their time and their managers can justify their time in the classroom.

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For decades, the emphasis in the training and development has been upon instructional objectives. But todayâ s organizations demand attention to higher-level objectivesâ objectives that clearly provide business impact and value and satisfy the expectations of key stakeholders. If youâ re involved in implementing projects, programs, initiatives, or solutions in your organization, Beyond Learning Objectives is the must-have guidebook that can help you meet these new expectations. This title provides step-by-step processes for defining, measuring, and developing six types of objectives: input, reaction, learning, application, impact, and ROI. Youâ ll also have help avoiding common pitfalls in the development of objectives, such as unclear, incomplete, non-specific or even missing objectives

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Meet Learning Needs With New Tools and New ThinkingLearning is no longer an activity or luxury that only occurs at specific stages in your life or career. With the digital revolution, learning has become immediate, real-time, and relevant whether you’re young, old, in the workforce, in school, or at home. As a learning and development professional, you’ve likely confronted the digital learning revolution armed with instructional design models from the pre-digital world. But today’s digital universe has a new model to address its wealth of new technologies and a new philosophy of learning experience design: learning cluster design.Designing for Modern Learning: Beyond ADDIE and SAM offers you and your learners a new way to learn. It describes the fundamental shift that has occurred in the nature of L&D’s role as a result of the digital revolution and introduces a new five-step model: the Owens-Kadakia Learning Cluster Design Model (OK-LCD Model), a new five-step model for training design that meets the needs of modern learning. The model’s five steps or actions are an easy-to-follow mnemonic, CLUSTER: Change on-the-job behavior Learn learner-to-learner differences Upgrade existing assets Surround learning with meaningful assets Track transformation of Everyone’s Results. In each chapter, the authors share stories of business leaders, L&D professionals, and learners who have successfully adopted the OK-LCD Model, detailing how they altered organizational mindsets to meet the needs of modern learners and their organizations. Included are how-to features, tools, tips, and real-life “in practice” sections.This is an exciting time to be in L&D. It’s time to join the revolution.

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Most books start with the tools and techniques of needs assessment and assume that implementation will naturally bring success. This is not the case. This book begins with the concepts of front-end alignment, followed by the tools needed for positive, predictable, and measurable results. This book does not deal with specific data collection methodology or approaches. Rather, this book deals with the framework and alignment that will make such methodologies and approaches useful.

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Change is inevitable, and how we handle it determines a great deal of our success in life. Fortunately, 10 Steps to Successful Change Management can help you understand change and take proactive steps toward dealing with it. With this handy go-to resource as your guide, you can understand and evaluate change, and apply practical tools that will help you not only cope with the inevitable, but benefit from it.Do you look forward to change, or do you face it with a sense of impending doom?Change is inevitable, and how we handle it determines a great deal of our success in life. Yet many people dread change, viewing it as a threat to be overcome rather than an opportunity to learn and grow.Fortunately, 10 Steps to Successful Change Management can help you understand change and take proactive steps toward dealing with it—whether it comes from technology, organisational shifts, economic or global trends, or simply the passage of time. With this handy go-to resource as your guide, you can understand and evaluate change, and apply practical tools that will help you not only cope with the inevitable, but benefit from it.This book can serve as a step-by-step program for systematically building your change management strategy, or you can turn directly to whichever chapter will help solve the problem at hand today. Either way, you'll be provided with insights, case studies, tools, and techniques to put you ahead of the change curve. You'll learn how to:develop a change management team and create supportive alliancescommunicate your plans, take your vision from idea to action, and overcome challenges along the waymeasure your success, review lessons learned, and build a culture of constant improvement.With 10 Steps to Successful Change Management at your fingertips, you'll be prepared to understand what's happening, minimise the risk that goes with it, and take advantage of the opportunities that change can bring. Instead of dreading the possibility that changes will occur, you'll be assured of your ability to handle them—and to thrive and grow through the experience.

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For training that is as fun as it is effective, this is a must-have resource for anyone involved in training. Detailing the “who,” “what,” “ when,” “why” and “how” of learning, Telling Ain’t Training provides everything you need to energise and engage leaders regardless of age experience. Fast-paced, fun and interactive, Telling Ain’t Training incorporates principles of adult learning to separate learning myth from learning fact. Understand how people learn, what makes training successful, why training fails and how to achieve amazing training results.

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Ignite Online Events and Virtual Training with the Use of Well-Designed and Facilitated ActivitiesCreating outstanding virtual meetings, webinars, and training programs has always been challenging for novice and experienced instructional designers and facilitators alike. Virtual learning experts Kassy LaBorie and Tom Stone understand that the need to interact and engage is more important than ever, as online collaboration becomes the norm rather than the exception.In this new, updated edition of Interact and Engage!, the authors offer more than 75 activities as well as tips and strategies to help you create effective online learning and masterful meetings and webinars. Activities range from warmups and icebreakers to closers and celebrations, and everything in between. LaBorie and Stone cover advanced features and techniques and guide you on how to convert or create your own online activities, no matter what technology you are using now or in the future. An appendix presents two capability models for the positions of virtual facilitator and producer.

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Reach New Heights as a MentorBroaden people’s perspectives. Sustain momentum for development. Drive significant career growth. It doesn’t take a workplace superhero to accomplish all of this. You can do it—when you become a masterful mentor.While mentoring resources typically center on the mentee or the program, 10 Steps to Successful Mentoring is devoted explicitly to helping you excel in the role of mentor. In this book, Wendy Axelrod helps you stretch your mentoring abilities to yield substantial rewards for you and your mentee. Drawing on more than 20 years of work with mentors, she delves into proven approaches to use in your ongoing meetings, such as elevating the power of questions, leveraging experience for learning, and expanding growth using everyday psychology. Come away inspired to take on a fresh challenge. Whether mentoring is a calling or a choice, you’re new to it or a seasoned veteran, or you’re in a formal program or on your own, 10 Steps to Successful Mentoring is the resource you’ll return to again and again. It’s filled with real-life examples and 40 tools to help you master the nuances that drive deliberate development. Woven throughout are Wendy’s seven guiding principles that distinguish the most successful mentors (hint: “Start where your mentee is, not where you think they should be”).Become the best possible mentor, and deliver memorable experiences to your mentees and create a lasting legacy for yourself.

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Help them make the most out of every meeting.Rambling group discussions, tangential concerns, difficult attendees, and unclear objectives can all derail a facilitated event—and often do. But more than just learning how to avoid the pitfalls, effective facilitators ease the way for groups to achieve desired outcomes, redirect them to constructive paths, and rally commitment to action plans.Expert trainer and facilitator Kimberly Devlin has designed interactive half-day, one-day, and two-day workshops to develop the essential skills of facilitating meetings that inspire, engage, and get results. Complete with all the activities, handouts, assessments, and presentation slides you will need to accelerate learning, these programs make planning your next workshop easy, whether you are new to facilitation or a seasoned pro.About the SeriesThe ATD Workshop Series is written for trainers by trainers, because no one knows workshops as well as the practitioners who have done it all. Each publication weaves in today’s technology and accessibility considerations and provides a wealth of new content that can be used to create a training experience like no other.

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Prepare and establish new front-line leaders with training that develops essential supervisory skills. Investing in new supervisors increases productivity and organizational profitability, and it results in engaged, high-performing teams. Yet many new supervisors—the very people responsible for planning and organizing work in every organization—are often undertrained in the skills required to be a successful front-line leader.In New Supervisor Training, training legend Elaine Biech presents innovative two-day, one-day, and half-day training workshops that help supervisors embrace their new roles and develop supervisory skills in five key areas: promoting communication, guiding the work, leading the workforce, coaching employee performance, and developing themselves.About the SeriesThe ATD Workshop Series is written for trainers by trainers, because no one knows workshops as well as the practitioners who have done it all. Each publication weaves in today’s technology and accessibility considerations and provides a wealth of new content that can be used to create a training experience like no other. Other books in the series include Communication Skills Training, Leadership Training, and Coaching Training.

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That everyone learns differently is no secret; it likely comes up in your everyday conversations with friends, peers, and colleagues. Phrases such as "I have to see it to remember it" or "I never forget a face" or "Once I hear something, I’ve got it" are probably familiar declarations of learning style to most of us.By using an innovative, research-based teaching model known as 4MAT, Hold On, You Lost Me! pushes this common understanding to a new level by presenting a practical and easy-to-implement eight-step process for designing effective training programs.Use Hold On, You Lost Me! to drive the gold standard of learning and increase understanding for accelerated on the job performance.

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As an L&D professional, you know not to take a client request at face value. But can you steer misguided initiatives in the right direction, arriving at a solution that works for your customers and your company?Partner for Performance is the key to aligning your learning and development role with your organization's greatest needs. Performance improvement specialists Ingrid Guerra-López and Karen Hicks offer a framework for fast-tracking your growth as an ally to managers and a consultant to business leaders. Their structured, yet versatile method is a fit for any organization, and you can use it throughout the learning-solution process. Form lasting partnerships with stakeholders. Generate, share, and use performance data that support decision making and action. And help your organization avoid failed training initiatives that waste effort, time, and money, while brewing employee disengagement.Change the L&D status quo and build credibility for your department --Partner for Performance will show you how.

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Improve the Impact of Your FacilitationFacilitation is about mastering how to deliver an engaging learning experience, all in the effort of improving workplace performance. It's also about developing your unique approach and building confidence in it so you can achieve your facilitation goals. In Facilitation in Action, four master ATD facilitators open your eyes to the range of facilitation methods and techniques and help you find your authentic training style.Authors Carrie Addington, Jared Douglas, Nikki O'Keeffe, and Darryl Wyles provide tips, lessons, and stories rooted in hands-on application, from experiences leading ATD's education programs and delivering training in industries from government and healthcare to marketing and beauty. Learn how to develop a facilitation mindset that identifies what learners need to be successful before, during, and after training. Explore how to adapt your facilitation across various modalities and how to be prepared when you must pivot in the moment. And, dive into the importance of empathy, inclusion, feedback, and performance to facilitation.This guide takes both new and established facilitators on a journey of honing training delivery skills, and demonstrating agility for the benefit of the learners, the organization, and themselves. The chapters are structured around actual questions the authors have received over the years from learners in ATD Education's train-the-trainer sessions. Each chapter concludes with invitations and moments of reflection for the reader as they consider their own development as a facilitator.

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Manage Virtual Teams for Maximum Results.Working remotely is a reality of today’s and tomorrow’s workforce. With organizations switching from a model of only on-site employees to on-site and virtual employees working globally, managers need guidance on how to address the traditional and not-so-traditional issues that occur when staff is not collocated.The Unashamed Guide to Virtual Management provides that direction for topics such as onboarding new staff and delivering performance reviews as well as for the more offbeat issues like handling office romance and doing laundry on the job.Using short chapters and a fun, whimsical, yet straightforward style, Ben Bisbee and Kathy Wisniewski answer the critical questions about how to manage virtual teams. No matter your problem, you’ll be able to evaluate what went wrong, determine how the solution fits within your organizational personality, and implement a process to make it stick. Rather than scrambling to figure out how to handle an unexpected situation, virtual managers can consult the authors’ advice on more than 30 topics, including: time zones, flexible schedules, and privacy hiring and interviews, onboarding, and professional development team building, morale, and celebrations interruptive pets and children, errands, and meetings from the bathroom. From the mundane to the awkward, this book covers it all—because you will have to manage it from wherever you are!

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Get leadership-fit and see results in yourself and others.Leadership and fitness are both journeys of self-discovery. Both require self-awareness, passion, and commitment. Both have the potential to inspire others. And for both, results come only with effort. To achieve great heights, you must be willing to take the first step, put in the work, and overcome the inevitable obstacles.In Peak Leadership Fitness: Elevating Your Leadership Game, leadership coach and fitness expert Timothy J. Tobin invites you to share the lessons he’s learned at the intersection of physical and leadership fitness. With the encouraging style of a trainer-coach, Tobin shares his four fitness principles: You never know what you’re capable of until you take that first step. You must put in the effort. You learn more about yourself when times are tough. What you consume matters. Tobin describes the foundations for leadership fitness, including motivation and mindset, and details his steps to becoming leadership-fit. From taking your pulse to seeking recovery by building endurance, Tobin employs fitness metaphors while remaining aware of the critical difference between personal fitness and leadership—the stakes are much higher with leadership.This book was written for today’s and tomorrow’s leaders facing today’s challenges—time constraints, overcrowded leadership development landscape, and uncertainty about where to start. It is grounded in learning and development and leadership research and illustrated with true-to-life vignettes, sample leadership fitness plans, templates, and tip sheets. Tobin points out the opportunities for leadership development that are all around you—you just need to know where to look and how to integrate the activities into your regular routine. Train smart; train often. Build good habits. Develop yourself and others. You’ve got this!

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Effective customer service training covers more than niceties.Organizational profitability is threatened when staff are unable to manage customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service training covers essential behaviors, service strategies, and service systems that together ensure an exceptional customer experience.Training authority Kimberly Devlin presents two-day, one-day, and half-day workshops that support trainees in any industry and environment, not just the call center. Each workshop introduces techniques for managing challenging customers and situations and also offers opportunities to apply new skills to service interactions.Free tools and customization optionsThe free, ready-to-use workshop materials (PDF) that accompany this book include downloadable presentation materials, agendas, handouts, assessments, and tools. All workshop program materials, including MS Office PowerPoint presentations and MS Word handouts, may be customized for an additional licensing fee. Browse the licensing options in the Custom Material License pricing menu.

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Good content is everywhere.In our digital world we are content rich, but quality poor. Good content surrounds us, but it begs to be collected, transformed, and shared. And who better to distill and dismantle it for the benefit of learning communities than today’s learning and development professional?Curation isn’t novel in itself, and there’s much to learn from the successes of others. News sites commonly curate stories adding their own analysis. Retailers and marketers crowdsource ideas from consumers. Businesses build curation strategies to leverage product reviews.Ready, Set, Curate: 8 Learning Experts Tell You How shows you how to elevate the most important content from an endless sea of learning information and offers strategies to better connect with your audience. Using case studies and relevant examples, eight curation experts share tips and best practices for creating a curation strategy and collecting content that is relevant to your learning communities.It’s a brave new world. And we won’t have to write any of it—if we get digital curation right.

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The instructional designer’s pocket guide to training is back. If you are designing a training program for the first time, this practical book is for you. Part of ATD’s Training Basics series, it zeroes in on how to design successful training for the face-to-face or virtual classroom. It also serves as a guide for developing self-study training programs, such as online tutorials and workbooks.Internationally renowned workplace learning expert and educator Saul Carliner not only delves into the analysis and evaluation phases of training design—where most books stop—but also gives prominence to core competencies like materials development, marketing, and administration.Updated to reflect changes in training practices, this second edition helps instructional designers hone key training skills. Major additions include guidance on live virtual and online tutorials, completely new training programs, and tips for how to adjust design practice when working under stringent conditions. In this book you will learn:• Best practices for designing and developing training programs in the real world• Tactics to successfully launch and run training programs you’ve designed• How to adjust design practices along three tiers of effort in platinum, silver, and bronze scenarios.About the Training Basics Series ATD’s Training Basics series provides a baseline explanation of the theories and concepts behind featured topics, as well as instructions for their practical day-to-day application in the workplace. Additional titles include Adult Learning Basics, Competency-Based Training Basics, Technical Training Basics, and Virtual Training Basics.

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Organize your way to better training projects!Many of our training projects are derivatives of something we’ve done in the past. So, why would you reinvent the wheel each time you deliver a new training project? There is knowledge to be leveraged!Developing consistent forms can be difficult, but creating and maintaining a repository of training forms is the key to success.In this book you will find: • forms to help you manage all aspects of your training project• helpful information to guide you as you institute an information system for your training department• templates that help you deliver business results and business success• using good forms correctly can greatly increase productivity and consistency within a distributed network of project team members.It is easier than you think to get started. Just devote some space on a shared drive and drop in some common forms that everyone needs to use. Then all you have to do is create a good organizational hierarchy that is specific for your company and communicate the knowledge for everyone to share. You’ll be on your way to project management success in no time!

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Shifting demographics, economic turmoil, globalisation, and a connected mobile culture have dramatically changed the workforce. Experienced career experts Caitlin Williams and Annabelle Reitman show you how to create your dream career by using and blending these changes in your career-planning process. Explore key competencies that professionals need to be successful, and learn how to make them work for you. This third edition is packed with all new material to help you succeed. Explore the key trends in the training profession. Learn to embrace the changes in the training industry to advance your career. Take advantage of the many exercises to help guide your career choices.

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