Description

Book Synopsis

This book provides practical strategies for dentists to effectively and confidently communicate with many dental insurance issues, as well as with their patients and members of their staff. Providing real-world examples and sample letters, the book includes specific guidance on how to handle common communication scenarios to avoid being caught off-guard or unprepared.

Leadership and Communication in Dentistrybegins with a unique section discussing communications with insurance companies, including negotiations, PPO contract issues, appeals letters, and more. It then includes chapters on communicating with patients, addressing how to listen to their concerns and motivate them, and staff, emphasizing how to be a better leader and institute office policies. The final section explores how dentists can use leadership and communication skills to improve their practice of dentistry.

  • Provides concrete guidance on how dentists can confidently take the lead on conve

    Table of Contents

    Preface vii

    Acknowledgments ix

    Section 1 Leadership and Success in Communication with Dental Insurance Companies 1

    1 Understanding Insurance Companies 3

    2 Insurance Negotiations 17

    3 Preferred Provider Organization (PPO) Contractual Issues 23

    4 Estimation of Benefits Problems 31

    5 Appeals Letters 39

    6 Leadership to Interface with Your Community 51

    Section 2 Leadership, Communications, and Success for Your Practice 57

    7 Listening 59

    8 Patient Motivation 73

    9 Leadership of Personnel 81

    10 The Office Policy Manual 99

    Section 3 Leadership, Communication, and Success for Your Self 119

    11 Understanding Leadership 121

    12 Your Self 133

    Index 151

Leadership and Communication in Dentistry

    Product form

    A Paperback / softback by Joseph P. Graskemper

    £60.26

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    RRP £66.95 – you save £6.69 (9%)

    Order before 4pm today for delivery by Sat 5 Sep 2026.

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      Book details

      Publisher John Wiley and Sons Ltd
      Published 5 March 2020
      ISBN-13 9781119557210
      978-1119557210
      ISBN-10 1119557216
      Also in:
      Business communication, etiquette and presentation Doctor / patient relationship Medical specialties, branches of medicine

      Description

      Book Synopsis

      This book provides practical strategies for dentists to effectively and confidently communicate with many dental insurance issues, as well as with their patients and members of their staff. Providing real-world examples and sample letters, the book includes specific guidance on how to handle common communication scenarios to avoid being caught off-guard or unprepared.

      Leadership and Communication in Dentistrybegins with a unique section discussing communications with insurance companies, including negotiations, PPO contract issues, appeals letters, and more. It then includes chapters on communicating with patients, addressing how to listen to their concerns and motivate them, and staff, emphasizing how to be a better leader and institute office policies. The final section explores how dentists can use leadership and communication skills to improve their practice of dentistry.

      • Provides concrete guidance on how dentists can confidently take the lead on conve

        Table of Contents

        Preface vii

        Acknowledgments ix

        Section 1 Leadership and Success in Communication with Dental Insurance Companies 1

        1 Understanding Insurance Companies 3

        2 Insurance Negotiations 17

        3 Preferred Provider Organization (PPO) Contractual Issues 23

        4 Estimation of Benefits Problems 31

        5 Appeals Letters 39

        6 Leadership to Interface with Your Community 51

        Section 2 Leadership, Communications, and Success for Your Practice 57

        7 Listening 59

        8 Patient Motivation 73

        9 Leadership of Personnel 81

        10 The Office Policy Manual 99

        Section 3 Leadership, Communication, and Success for Your Self 119

        11 Understanding Leadership 121

        12 Your Self 133

        Index 151

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