Description

Book Synopsis

This book provides practical strategies for dentists to effectively and confidently communicate with many dental insurance issues, as well as with their patients and members of their staff. Providing real-world examples and sample letters, the book includes specific guidance on how to handle common communication scenarios to avoid being caught off-guard or unprepared.

Leadership and Communication in Dentistrybegins with a unique section discussing communications with insurance companies, including negotiations, PPO contract issues, appeals letters, and more. It then includes chapters on communicating with patients, addressing how to listen to their concerns and motivate them, and staff, emphasizing how to be a better leader and institute office policies. The final section explores how dentists can use leadership and communication skills to improve their practice of dentistry.

  • Provides concrete guidance on how dentists can confidently take the lead on conve

    Table of Contents

    Preface vii

    Acknowledgments ix

    Section 1 Leadership and Success in Communication with Dental Insurance Companies 1

    1 Understanding Insurance Companies 3

    2 Insurance Negotiations 17

    3 Preferred Provider Organization (PPO) Contractual Issues 23

    4 Estimation of Benefits Problems 31

    5 Appeals Letters 39

    6 Leadership to Interface with Your Community 51

    Section 2 Leadership, Communications, and Success for Your Practice 57

    7 Listening 59

    8 Patient Motivation 73

    9 Leadership of Personnel 81

    10 The Office Policy Manual 99

    Section 3 Leadership, Communication, and Success for Your Self 119

    11 Understanding Leadership 121

    12 Your Self 133

    Index 151

Leadership and Communication in Dentistry

Product form

£60.26

Includes FREE delivery

RRP £66.95 – you save £6.69 (9%)

Order before 4pm today for delivery by Tue 23 Dec 2025.

A Paperback / softback by Joseph P. Graskemper

3 in stock


    View other formats and editions of Leadership and Communication in Dentistry by Joseph P. Graskemper

    Publisher: John Wiley and Sons Ltd
    Publication Date: 05/03/2020
    ISBN13: 9781119557210, 978-1119557210
    ISBN10: 1119557216
    Also in:
    Business communication, etiquette and presentation Doctor / patient relationship Medical specialties, branches of medicine

    Description

    Book Synopsis

    This book provides practical strategies for dentists to effectively and confidently communicate with many dental insurance issues, as well as with their patients and members of their staff. Providing real-world examples and sample letters, the book includes specific guidance on how to handle common communication scenarios to avoid being caught off-guard or unprepared.

    Leadership and Communication in Dentistrybegins with a unique section discussing communications with insurance companies, including negotiations, PPO contract issues, appeals letters, and more. It then includes chapters on communicating with patients, addressing how to listen to their concerns and motivate them, and staff, emphasizing how to be a better leader and institute office policies. The final section explores how dentists can use leadership and communication skills to improve their practice of dentistry.

    • Provides concrete guidance on how dentists can confidently take the lead on conve

      Table of Contents

      Preface vii

      Acknowledgments ix

      Section 1 Leadership and Success in Communication with Dental Insurance Companies 1

      1 Understanding Insurance Companies 3

      2 Insurance Negotiations 17

      3 Preferred Provider Organization (PPO) Contractual Issues 23

      4 Estimation of Benefits Problems 31

      5 Appeals Letters 39

      6 Leadership to Interface with Your Community 51

      Section 2 Leadership, Communications, and Success for Your Practice 57

      7 Listening 59

      8 Patient Motivation 73

      9 Leadership of Personnel 81

      10 The Office Policy Manual 99

      Section 3 Leadership, Communication, and Success for Your Self 119

      11 Understanding Leadership 121

      12 Your Self 133

      Index 151

    Recently viewed products

    © 2025 Book Curl

      • American Express
      • Apple Pay
      • Diners Club
      • Discover
      • Google Pay
      • Maestro
      • Mastercard
      • PayPal
      • Shop Pay
      • Union Pay
      • Visa

      Login

      Forgot your password?

      Don't have an account yet?
      Create account