Description
Book SynopsisFor the past 100 years, we’ve progressively dehumanized our places of work. We’ve learned to systemize, homogenize, and mechanize – all in the quest for greater efficiency and cost-saving. We’ve forgotten that the human being is the centre of work.
This book highlights the ten essential performance and development conversations leaders must have to restore human spirit at work. First, it explains the importance of cultivating an authentic workplace by resisting the dumbing down of work and respecting employee dignity. Second, it presents five developmental conversations, from coaching to relationship-building. Third, it outlines five performance conversations, from climate review to innovation.
An organization – any organization – is a group of people working together towards a common goal, but we tend to lose sight of this simple idea. Too often, human resources are lumped in with technological resources, administrative resources and financial resources. Managers become obsessed with processes, procedures and systems. Tim Baker provides leaders with a roadmap to bring the human being back to work.
Table of ContentsPart I—Cultivating an Authentic Workplace
CHAPTER 1—The dumbing down of work
CHAPTER 2—Human spirit and work
CHAPTER 3—The concept of workplace dignity
CHAPTER 4—A lack of authentic conversations
CHAPTER 5—Two task-focused pillars of authentic conversations
CHAPTER 6—Three people-focused pillars of authentic conversations
Part II—Five Developmental Conversations
CHAPTER 7—Conversation #1—The coaching conversation
CHAPTER 8—Using G.R.O.W. for a better coaching conversation
CHAPTER 9—Conversation #2—The delegation conversation
CHAPTER 10—Ten keys to a better delegation conversation
CHAPTER 11—Conversation #3—The visioning conversation
CHAPTER 12—Visioning questions to ask
CHAPTER 13—Conversation #4—The encouraging conversation
CHAPTER 14—Twelve powerful ways to engage or disengage people at work
CHAPTER 15—Conversation #5—The relationship building conversation
CHAPTER 16— Five steps to relationship building conversations
PART III—FIVE Performance conversations
CHAPTER 17—Overview of the five conversations framework
CHAPTER 18—Rationale and benefits of the five conversations framework
CHAPTER 19—Conversation # 6—The climate review conversation
CHAPTER 20—Conversation # 7—The strengths and talents conversation
CHAPTER 21—Conversation # 8—The opportunities for growth conversation
CHAPTER 22—Conversation # 9—The learning and development conversation
CHAPTER 23—Conversation # 10—The innovation and continuous improvement conversation
