Search results for ""author sarah cook""

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company's touch points can ensure successful results and satisfied customers. This fully revised and updated edition includes new material examining the impact of social networking on customer behaviour and the emotional connection customers have with the brand, explaining how you can create a memorable customer experience. Author Sarah Cook takes you through the practical steps necessary to create a culture of customer focus and, crucially, shows how employee engagement leads to customer engagement.

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Inspired by the viral TikTok trend #TortillaChallenge, this cookbook is packed with 60 quick, easy and delicious wrap recipes that you can make for breakfast, lunch or dinner.The concept is simple: you cut a slit in a tortilla and then top each quadrant with a different ingredient, then, you fold the tortilla over on itself and toast it, fry it or just eat it as is! There's never been a simpler way of creating a tasty, nutritious meal in a matter of minutes. Whether you're looking for a filling breakfast, lunch to go, or quick fix dinner; this book has you covered. With each recipe accompanied by a photo, chapters include: BRILLIANT BREAKFAST & BRUNCHEVERYDAY FAVOURITESLOVE YOUR LEFTOVERSEASY CHEESYSWEET TREATS

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SLURP. ZING. BANG.Take your noodles to the next level with these 60 simple yet mouth-watering recipes. With dishes covering every type of noodle you can buy, easy swaps to help use the packets you already have, and 5-minute dressings and toppings to bring the recipes you already make to life - there's never been a better time to get cooking. From store-cupboard time-savers to treat-yourself showstoppers, there's a noodle dish for your every mood and occasion. Discover your new go-to dish with recipes covering:· SUPER EASY 10-MINUTE FIXES· FRESH SALADS· SIZZLING STIR FRIES· SOULFUL SOUPS· COMFORTING CURRIES· PIMP TO THE MAX SPECIALS

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The Essential Guide to Employee Engagement explores the concept and practice behind creating an engaged workforce and how this can contribute to organizational success. Recognizing that engaged employees are more productive, engender greater customer satisfaction and loyalty, and can help to promote your company's brand, the book gives you the necessary tools to make this happen. The author draws on a wide range of international case studies and examples, which demonstrate how an actively-engaged workforce can help your organization to flourish. You are shown how to measure the level of your employees' engagement and provided with a strategy to apply to help increase active staff participation.

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Across the global economy, customers' expectations are continually rising - but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more vocal in expressing any dissatisfaction, which can both lose existing customers and alienate potential new ones. Complaint Management Excellence provides practical advice, tools and techniques for managers to adopt when managing any complaints that come into their organisation. In order to arrive at a culture where complaints are welcomed, the underlying values, processes, structure, strategy and people within an organization all need to be aligned with, and respect, customer needs. Not only does this improve the long-terms prospects for the company itself, but can have a tremendous knock-on effect in terms of boosting employee morale and engagement. With case studies from companies as diverse as John Lewis, Waitrose, DHL, Hilton Hotels, the Starwood group (including Four Seasons and Ritz Carlton hotels) and BT, Complaint Management Excellence explains what customers are really looking for when they make a complaint, how to avoid conflict and how managers can lead culture change to ensure the best experience for all customers and clients.

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Canadian artist Kelly Richardson (*1972) belongs to a new generation of artists working with digital technologies to create hyperreal, symbolically highly charged landscapes. Her series of digitally-born works Pillars of Dawn imagines a desert landscape in which environmental conditions have crystallised the terrain. The series presents a scenario in which we might have to look beyond our current planet for refuge and survival, and they raise myriad questions about how we arrived as such a moment of environmental crisis.

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