Search results for ""author roger cartwright""

This is the story of RMS Titanic. In this authoritative and highly illustrated guide we explore what was the largest passenger steamship in the world when she set sail on her maiden voyage from Southampton on 10 April 1912. Just four days later she struck an iceberg and sank, resulting in the deaths of 1,517 people in one of the worst peacetime maritime disasters in history. Here we see how the ship was built, reveal what life was like above and below deck, uncover details of the fatal accident and the aftermath – and consider the world’s fascination with the subject ever since.

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The sales function is the front-line of any business. Keeping up with the latest sales techniques is essential, as well as ensuring you have a motivated, incentivised and focused sales team well-versed in the basics of selling, from identifying new prospects and getting repeat business to closing the deal. This module gives essential insight into all the key sales drivers such as account management, handling complex sales, selling services, FMCG selling, customer relationships and self-development for sales people.

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Fast track route to mastering globalization and successfully managing global expansion Covers the key areas of global operations and globalization, from understanding cultural differences and global consumers to being global but acting local and understanding the social implications of globalization Examples and lessons from some of the world's most successful businesses, including Amazon.com, Boeing, P&O and Sony and ideas from the smartest thinkers, including Anthony Giddens, Noreena Herz, Naomi Klein, David Korten, Richard Lewis, Michael Porter, Fons Trompenaars and George Yip. Includes a glossary of key concepts and a comprehensive resources guide

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Recognised as the first British company to operate regular sea cruises, P&O has a history that goes back to 1837. In more recent times, P&O has undertaken a shift away from line voyages to operating cruises full time. The purchase of Princess Cruises in 1973 led to the founding of the company we know today. Here, Roger Cartwright tells the story of P&O Princess's illustrious history as a cruise line, from the Vectis, the world's first dedicated cruise ship to the Grand class ships of today, each carrying almost 3,000 passengers and weighing in at over 115,000 tons each.

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Effective Training & Development is essential if you are to continuously get the best from your people and extend the knowledge shelf-life of your company. This module explores the vast array of options available to the HR function including on-the-job learning, formal management education, coaching and mentoring. Cost-effectiveness and measurable payback are also dealt with as cornerstones of any training and development activity.

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Fast track route to creating a truly entrepreneurial culture in any organization Covers all the critical behaviors of entrepreneurial organizations, from risk taking to growth, and from leadership to motivation Examples and lessons from benchmark businesses, including Microsoft, easyJet and Star Cruises Includes a glossary of key concepts and a comprehensive resources guide ExpressExec is a unique business resource of one hundred books. These books present the best current thinking and span the entire range of contemporary business practice. Each book gives you the key concepts behind the subject and the techniques to implement the ideas effectively, together with lessons from benchmark companies and ideas from the world's smartest thinkers. ExpressExec is organised into ten core subject areas making it easy to find the information you need: 01 Innovation 02 Enterprise 03 Strategy 04 Marketing 05 Finance 06 Operations and Technology 07 Organizations 08 Leading 09 People 10 Life and Work ExpressExec is a perfect learning solution for people who need to master the latest business thinking and practice quickly.

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Effective Training & Development is essential if you are to continuously get the best from your people and extend the knowledge shelf-life of your company. This module explores the vast array of options available to the HR function including on-the-job learning, formal management education, coaching and mentoring. Cost-effectiveness and measurable payback are also dealt with as cornerstones of any training and development activity.

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Effective Training & Development is essential if you are to continuously get the best from your people and extend the knowledge shelf-life of your company. This module explores the vast array of options available to the HR function including on-the-job learning, formal management education, coaching and mentoring. Cost-effectiveness and measurable payback are also dealt with as cornerstones of any training and development activity.

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Fast track route to mastering all aspects of successfulcommunication Covers the key areas of communication, from knowing your audienceto understanding body language, and from building networks ofcontacts to using stories Examples and lessons from benchmark businesses, including AmericanExpress and The Body Shop and ideas from the smartest thinkers,including Naomi Klein, Richard Lewis and Frances Cairncross Includes a glossary of key concepts and a comprehensive resourcesguide Roger Cartwright is a consultant and author specializing inorganizational behaviour, management, customer care and tourism. Heis the author of over 20 books and has been responsible for theimplementation of management development programs run in the US,Europe and India.

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On 15 April 2012, 100 years will have passed since the Royal Mail Steamer Titanic hit an iceberg and foundered in the North Atlantic with the loss of 1,503 lives. Had the disaster not occurred, what is now the best-known ship in the world would have lost the title of the largest liner within just two years. She was certainly not the fastest passenger ship of the time and can be considered a technological throwback, yet Titanic captures the imagination like no other. This book seeks to explore the myths and the truth about Titanic and explores the legacy that has made the ship so well known. Why was she built? Who really owned her? Why was nobody ever proved negligent? How has today's transportation been made safer by Titanic? Have we really learned the right lessons? Perhaps not! Since 1912 there have been worse disasters yet none has replaced Titanic in the popular consciousness. Her legacy exists in procedures, building regulation, navigational practice, statues, poems, novels, movies and even a musical. This book explores why.

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The North American cruise industry is the largest sector of the trade by a long way. Of the 2007 cruise market, which totalled over 16 million, US cruise vacationers alone represented over 70 per cent of the total. With stunning photographs, many of which are in colour, this general history looks at the companies and ships that are dedicated to this particular market. From the big players, the luxury market and niche cruising, to disasters and predictions, this illustrated book covers the whole industry, past, present and future. Authors, Roger Cartwright and Peter Rushton, consider why the taking of an ocean voyage for the pleasure of the journey itself, and not simply as a means of travelling from A to B, came to be so popular, and what the arrival of the mega-ships means for the new age in cruising, providing the perfect guide to cruising and its history across America.

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Looking at the operations of an organization, this book examines the different types of organization in both the public and private sectors. It then considers the internal relationships between operations, marketing, personnel and other functions within organizations. The specific aspects of operations are covered in detail: Work practices. Planning. Resourcing. Legislation. Customer relations.

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This series is designed for supervisors and front line managers and has been re-written to support the latest Management Standards from the Management Charter Initiative who have provided the Foreword. Each book provides the knowledge and understanding required for the core and major options associated with the NVQ/SVQ3 level qualifications in Supervisory Management and is written in a manner that links learning with the supervisor/front line manager's work experience. As such it also supports non-competence programmes such as the NEBSM Introductory and Full Certificate programmes in Supervisory Management. Whilst finance at supervisory level has no dedicated management standards, it is vital that the competent supervisor/front line manager can understand the financial implications of their role. The RESOURCES section of this book provides the reader with an understanding of the language and practices of the finance function as they relate to the work situation. The INFORMATION section considers the types of information the supervisor/front line manager is likely to encounter, and looks at the ways of distributing and presenting such information.

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Looking at the operations of an organization, Managing Activities examines the different types of organizations in both the public and private sectors. It then considers the internal relationships between operations, marketing, personnel, etc. within organizations.

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