Search results for ""author blake morgan""

An incredible story of the friendship between a boy and his dog, told with a dog’s-eye view. When Buddy is paired with Noah as a Detection Dog, he can’t believe his luck! Here is a special, loving boy that he has the important task of looking after. Noah has anaemia and it’s up to Buddy to protect him if he faints. It’s a huge responsibility, but to Buddy it’s the best job in the world! Then Noah gets into trouble in the water on a trip to the seaside and everyone turns on Buddy. Noah is safe but the adults have lost their trust in his canine companion. Buddy knows what really happened, but how can he convince everyone he wasn't to blame? For fans of I, COSMO, A DOG'S LIFE and Michael Morpurgo.

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With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their customers. Tomorrow's customers need to be targeted today!Customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective.The Customer of the Future explains how today's customers are already demanding frictionless, personalized, on-demand experiences from their products and services, and companies that don't adapt to these new expectations won't last. This book prepares your organization for these increas­ing demands by helping you do the following: Learn the ten defining strategies for a customer experience-focused company. Implement new techniques to shift the entire company from being product-focused to being customer-focused. Gain insights through case studies and examples on how the world's most innovative companies are offering new and compelling customer experiences. Tomorrow's customers will insist on experiences that make their lives significantly easier and better. Craft a leadership development and culture plan to create lasting change at your organization!

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A leadership playbook for making customer experience a core aspect of your business.In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization’s potential for excellence. The truth is customer experience is not what it used to be. New technologies, values, generational expectations, economic instability, - and the rapid pace of change all must be considered as you forge ahead. How do you put the customer first in the face of all these emerging trends?Using cutting-edge research and interviewing top leaders across industries, customer experience futurist Blake Morgan has pulled together eight new laws that the best companies follow in terms of building and maintaining a focus on the customer. Customer experience

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