Search results for ""Directory of Social Change""

Trying to understand your charity's finances is enough to keepyou awake at night. This no-nonsense guide unpacks the jargon, the processes and the systems that makes the world of charity finance such a tricky one to navigate.

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Some people love writing but if not don't worry, help is at hand. You might never take pleasure from having to write at work, but you can at least take away some of the pain. If you lack confidence about how to write at work, and find writing a daunting prospect, this book is for you. This book will show you how to deal with the key workplace documents - from short and possibly ephemeral letters and memos to weighty reports. It includes quick tips on how to tackle the most common writing assignments, signposts for further information and exercises to help you put the theory into practice. How to handle all forms of business writing including memos, business letters, report writing, writing instructions and speech writing. Also covers why effective writing is essential. Getting started, plain English and basic grammar.

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There are things that will motivate most people in many situations but they do not produce results every time and with every individual. This book demonstrates that motivational skills can be learned and that ultimately to be a good motivator a manager needs to be able to step into shoes of their staff. This practical guide will help managers responsible for the performance of others. In particular it will support individuals who are new to management and it will also add value to more experienced managers who recognise they have problems motivating their staff.Includes: What is motivation, who is responsible for motivating people at work, walking the job behavioural scientists, motivating different personality types.

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There is nothing so essential and yet so challenging as working with other people, yet most of us learn the key to it the hard way through trial and error. How do you: win colleagues over, motivate people, overcome prejudices and assumptions and interact successfully at all levels in your organisation? Answer: by knowing the secrets of what makes people tick...In "The Pleasure and the Pain", Debra Allcock Tyler has consolidated years of study and experience in a fascinating digest of facts, theories and practical advice that unlocks these secrets to help you turn the sometimes painful process of working with people into a real pleasure! Each chapter includes: practical advice and exercises; proven theories and human stories; and outcomes to expect. 'Debra Allcock Tyler has tackled a huge subject with real professionalism'. - Lindsay Boswell, Chief Executive, Institute of Fundraising.

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Steering a charity's finances can be one of the most challenging roles you'll face - not least because your aim is to help a charity fulfil its purposes and charity accounting rules are very different from businesses. The format of this handbook makes it a quick and clear read, so that even if you are new to charity finance you will swiftly gain confidence and knowledge. Covering charity accounting across all four nations of the UK, this sixth edition, has been comprehensively revised by new lead author Elaine Alsop. It includes: * Current legal and accountancy practice * Annual reporting and charity accounts including Charity SORP * Corporation tax and VAT for charities: what applies to you, and what doesn't * The benefits of Gift Aid, and how to get started * Fund accounting and reserves * Guidance for effective financial planning and management * Introduction to risks and controls 'Serving as a trusted companion for both seasoned and new treasurers, thisbook provides a solid foundation of knowledge on the wide range ofresponsibilities and duties of a charity treasurer. ... We hope that, by offering a valuable reference tool, this handbook will inspire new volunteers to take on the office of treasurer and make a meaningful contribution to society.' Daniel Chan MBE, Chair, Institute of Chartered Accountants in England and Wales Charity Committee Kristina Kopic FCA DChA, Head of Charity, Institute of Chartered Accountants in England and Wales [from the foreword] 'The Charity Treasurer's Handbook is written in a very accessible manner, balancing the legal, regulatory and finance aspects with practical examples. Well-structured sections and chapters make it easy to find the help needed on specific subjects. It's a ready reference for new and experienced treasurers, with the updates in the 6th edition being particularly useful.' Carolyn Cordery, Adjunct Professor, Victoria University of Wellington and Chair, New Zealand Accounting Standards Board 'Written in an accessible style and helpful format, this comprehensive and incredibly supportive book will be of immense value to charity treasurers and anyone who needs an introduction to charity accountancy, law and processes.' Jon Dean, Sheffield Hallam University, Chair of the Voluntary Sector Studies Network

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What are vision, mission and objectives? Not a trick question but as the distinctions are befuddling to many and are fundamental to understanding your organisation, you'll want to get them right. This book will help you to understand the difference between these concepts, why each matters and how to develop them within your organisation.

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Practical Project Management is a realistic and easy-to-follow guide to managing projects for voluntary organisations. It will help you shape and structure the passion that drives your work in order to achieve positive results. The book leads you through the key stages of project management from preparation to delivery and discusses the activities and decisions you will need to succeed. It covers: * Key tools and models for project planning * Resource management and risk control * Budget planning and dealing with finances * Project evaluation and assessing social benefit Incorporating down-to-earth examples and case studies, this book is essential for everyone involved in project management for the voluntary sector and vital to those who are new to this area.

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Legacies and in-memory gifts are a crucial source of income for charities, as well as a fulfilling giving experience for pledgers. For fundraisers doing the asking it can also be highly rewarding, but you need to have the skills and know-how to hone your approach. This ground-breaking guide brings together 24 of the charity sector's biggest thinkers and most experienced fundraisers to offer you sound, practical advice. The fourth edition explores the strategies and techniques that fundraisers need to know. It also covers legal and ethical issues, as well as essential information on how to manage legacy income. It is packed with case studies anddigital communications and media, new in-memory giving strategie and legacy administration systems. This is a key textbook for anyone responsible for fundraising, whether your post covers legacy giving in particular, or you have a wider remit. The guide will also be of use to senior charity staff, chief executives and trustees considering a legacies strategy.

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Earning money is one thing but giving it away with intelligence and consideration is the hardest thing in the world. That's where philanthropy advice fills a real and increasing need. Philanthropy advising is an emerging and important profession that has largely gone under the wire in spite of the growing demand, particularly among younger donors, for support in charitable giving. Advising Philanthropists explores the developing role of philanthropy advisor, the practicalities involved in the job and the wide range of skills and knowledge needed to start and excel at working with donors. As well as explaining the key concepts, this accessible guide considers the challenges that can be encountered and ethical dilemmas that must be considered; it is supplemented by the inclusion of previously unpublished interviews with 40 philanthropy advisors from around the globe providing illuminating case studies and insights. Focused on UK-practice, but also rich with examples and material from across the world, this book is a unique and timely addition to the developing body of literature on philanthropy. Advising Philanthropists covers: How the role of advisor has emerged; What key concepts you need to know;The role and practical skills of an advisor; Understanding and working with donors; The challenges and broader context in giving philanthropy advice The key audience for this book is those new to or considering a career in philanthropy advising, including students, as well as established philanthropy advice professionals seeking to deepen their knowledge and improve their practice

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This guide is for those who know that the ostrich attitude leaves talent untapped and that to be on the wrong side of the law is expensive in time, money, relationships and reputation. The book includes: the essentials of unlawful age discrimination as in the 2006 Regulations; advice on what to include in policy on age discrimination; how to avoid age discrimination complaints; and, guidance on how to turn policy into practice throughout your organization. In the Speed Read series: this book is handy, affordable and concise. It includes top tips, case studies and clear signposts to other sources of information.

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Surveys have found that speaking in public is one of the worst human fears, even higher than fear of spiders, heights and even death! Making presentations and public speaking is an increasing part of working life. Whether it be speaking at a meeting or making a formal presentation to a potential funder, much can rest on the outcome of our efforts when we are on our feet. The book includes sections on timing, the audience, content, delivery techniques, using visual aids, dealing with nerves, question and answer sessions and tongue twisters. This book is for anyone from the novice who needs to cover all of the basics to the experienced speaker who needs a quick refresher in getting up and delivering a message.

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Team building is a vital tool for any manager. Everyone you work with will get more out of their role, and your projects will be more successful if everyone is pulling in the same direction. This book shows you how to do that. Get the essentials in one quick and comprehensive guide. *Ensuring your team understands its purpose and goals. *Agreeing behavioural rules and setting the right tone. *Playing to different team members' interests and strengths. *Generating confidence and trust within groups.

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If you have never used the media before, are wary of trying, or have tried and failed, this book is for you. With a bit of insider know-how, even the inexperienced can secure positive coverage for their organisation or deal competently with a crisis. This book will show you, step by step, how to make contacts in the media and 'sell' your story and explain how the media works and who does what. Packed with tips, hints and practical advice, it will boost your knowledge and build up your confidence in this area. So whether you want to know how to look good on TV, set up a photo opportunity, or complain about the media, start reading.Includes: How the media works, Hitting the Headlines, The Perfect Press Release, Giving a star performance on radio and television, Setting up a mini Press Office, Coping in Adversity.

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Finding new grant-makers is a time-consuming and intricate business. The Guide to New Trusts takes the legwork out of the process to help you beat a short path to new funders who might support your cause.

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With this guide, you'll have access to key information on about 2,000 grant-makers, each with the potential to give around GBP50,000 or more per year. The UK's best-selling guide to funding from grant-making charities is back in its 28th edition. The Directory of Grant Making Trusts offers the information you need to seek your charity's share of over GBP5.6 billion - the annual total awarded by the 2,000 funders featured in this edition. With data sourced from grant-making charities, each with the potential to give around GBP50,000 or more per year, no charity - big or small - should be without it. This is the key information source for fundraisers, with which you can save time on finding funding prospects, target the grant-makers most relevant to your charity and discover funders you might not have known existed. What does it cover? This flagship guide to grant-makers includes: Concise information and contact details for every entry Total amounts of funding available for each grant-maker Examples of beneficiaries in each listing, for guidance on the types of projects previously funded Extensive indexes divided by geographical area, field of interest and type of beneficiary, type of organisation, and type of grant available Each grant-maker's description of project types that can or cannot qualify for funding

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This guide shows that increased diversity offers so many advantages to forward-looking organisations including improved performance, greater creativity, a wider perspective and increased legitimacy and accountability. It will be invaluable for all charitable boards passionate about improving diversity and thereby organisational effectiveness.

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The charity sector survives and thrives thanks to people like you - people who volunteer as trustees for the benefit of others. The responsibility of trusteeship, and the volume of legal information on what you should and should not do, however, can be overwhelming. This bestselling guide will help you find your way and make good decisions. It provides easy to understand information about the responsibilities of trustee boards and straightforward advice on planning the work of the organisation, getting funding, and managing staff and volunteers. Who is this book for? New or prospective trustees, or those wishing to brush up their governance skills. Also useful to those from other sectors seeking an update on charity governance and students on third sector courses.

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Community Fundraising is one of the oldest and most common forms of fundraising. Resilient in recessions and appealing to broad demographics, there is increased interest in the range of peer-to-peer and participatory fundraising activities that can attract new audiences and act as a gateway to ongoing supporter relationships. And yet in spite of this there is surprisingly little written about the eclectic mix of community fundraising activities. This book fills that gap. The guide brings together the expertise of many of our most experienced community fundraisers. It covers strategy and planning as well as the key activities that make up community fundraising from cash collections to small-scale and mass participation events. It offers techniques on managing volunteers and how to steward fundraising participants. Who is this book for? This will become the key textbook on community fundraising for fundraisers and events staff from both small and large organisations. It will also be of use to senior charity staff, CEOS and trustees considering a community fundraising strategy.

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Finding new grant-makers is a time-consuming and intricate business. The Guide to New Trusts takes the legwork out of the process to help you beat a short path to new funders who might support your cause. The grant-makers in this guide, all registered in 2022/23, were chosen, were chosen for their wide geographical area of operation and the breadth of their giving criteria, making them relevant to a large number of charities. This new edition offers a diverse range of opportunities, with grant-making charities established by individuals, families and companies. The list includes an eclectic blend of founders and trustees including entrepreneurs, retailers, premier league footballers and a screenwriter. What does it cover? At a glance, you can find essential, up-to-date information on: * Grant-makers' aims and objectives * The causes or types of project they do and do not fund * Contact details, policies and application guidelines * Any available social media account information Who should buy this book? As the UK's leading guide to the latest grant-making charities, this is a vital resource for anyone looking for potential new funding for their organisation.

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There will be days when you feel like murdering your bosses, your team or your colleagues! Do not despair -- if you have recently become a manager, or are in need of a skill refresh, this book will guide you to being more effective and confident in your role. Through a combination of leadership theory, models with personal anecdotes as well as real-life situations, Debra Allcock Tyler illustrates how management can be both fun and fulfilling. With this book you can benefit from practical, no-nonsense advice from an experienced manager and respected leader in the voluntary sector. With Debra's trademark directness and humour, It's Murder in Management gives you the skills to ease your role transition and to help make your managerial role a rewarding experience. Who should buy this book? Anyone who has recently moved into a management role for the first time, or is about to. CEOs and senior managers who need a reminder of what it is like for their junior managers. What does it cover? Your role as leader Developing the talent and building the team Time management Understanding the money Working with and learning from others

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What is a governor? How do you become one? And how can you make a difference to your school? If you are thinking of becoming a school governor or are new to the role then this is the book for you. School governors bear a great deal of responsibility and whilst there is a lot of information on what these responsibilities entail, there is far less practical advice on how to behave and how to get the best out of those around you, whether they be fellow governors, teachers, staff, parents or pupils. This book is the first to focus on the practical guidance school governors need rather than just the statutory framework. A reassuring and trusty aid for all governors as well as a tool for head teachers. It will turn a pedestrian governing body into an effective team. It includes: * What is a Governor, who can be governor and how you can be most effective * Board structures and committees * Understanding your school and stakeholders * Understanding the finances * Accountability Who should buy this book? It will be your job to ensure your school makes the most of its opportunities and meets its obligations.This book is required reading for school governors, head teachers and teaching staff in a leadership responsibility and trustees.

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This shortguide will help you to understand what your decisions aremeant to achieve. It looks at the factors that influence the quality of thosedecisions and outlines the key actions to take in making the decision,implementing it and learning from it.

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This book providesguidance on working effectively with your manager, including tips and techniques on where to focus your energy.

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Charities make a huge contribution to life in the UK. The larger ones are highly complex organisations often working in very challenging situations that place huge demands on their leadership and management. Yet, surprisingly, remarkably little is known about how leadership teams are structured, how stable their membership is, how members work as a team, what they do to invest in their development and to provide leadership across their organisations. This publication answers these questions by investigating, for the first time in detail, the workings of the leadership teams of the UK!|s larger charities. Leading consultants, Compass Partnership, working with the Centre for Charity Effectiveness at Cass Business School, have surveyed over 100 of the country!|s largest charities and identified the key drivers of effective leadership. Boards, chief executives, directors and managers can use these empirical findings to focus their efforts on the characteristics of leadership that deliver results. Published in association with CASS Business School

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The manager who fails to delegate is not a real manager but it is not as easy as it sounds. Nearly everyone is in favour of it as an abstract concept but delegation in real life requires effort and perseverance in the face of discouragement and disappointment - This practical guide will help all managers who are responsible for the performance of others. In particular it will aid individuals who are new to management and it will add value to managers who are unused to delegating and those who recognise that they have a problem with the concept.Includes: What is delegation, How to delegate, The process of Delegation, Coaching delegated staff, Feedback and Evaluation.

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Campaigning, in a charity context, can mean many different things to different people. It could be about persuading politicians to adopt a particular policy line or get them to change or pass a law. It may mean representing people's needs to decision-makers and Influencing government officials or institutions. It can be as simple as awareness-raising or as demanding as taking legal action to achieve justice for beneficiaries. This book is a short introduction to that territory in its many different forms, and is for those who have little or no experience of campaigning, who want to understand the key terminology and be inspired to make an impact.

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This book shows you how you can set a charity investment policy and think clearly about your financial goals and measures of success. It will help you make sensible and well-informed investment decisions and, ultimately, empower your charity to do more with its valuable resources.

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The success of your organisation depends on the quality of your staff and how quickly you can get new employees up and running happily at full capacity. To achieve this, you need to ensure your new staff understand your organisation and their role within it and are able to integrate smoothly with their new colleagues. Speed Reads: Inductions shows you how to design a reliable, structured, and repeatable induction process that works for both the new starter and for your organisation. It explains what inductions are, why they are important, what makes a good induction, how to plan the process and what types of starter you may need to cater for. There are also tips to help lift your induction standards from good to excellent. The book is for everyone who has the responsibility for organising and carrying out inductions for employees and volunteers as well as for those on the management team who might have a part to play in the process. It will be of value whether you are a manager, an HR officer, a member of your leadership team or the CEO. It covers * Making People welcome *Planning the induction *Early days * Types of starter * Inspirational inductions The book is for everyone who has the responsibility for organising and carrying out inductions for employees and volunteers as well as for those on the management team who might have a part to play in the process. It will be of value whether you are a manager, an HR officer, a member of your leadership team or the CEO.

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Inbox management can be the bane of your working life. If you are not careful, it can quickly become your main task and push aside the truly valuable work that you do. But it doesn't have to be that way. To be effective at work, communication channels must be circumscribed to avoid them overwhelming your whole working day. This book will show you how to manage your inbox effectively. It offers techniques and tools that will help you immediately take control of your communications priorities and make your inbox work for you (not the other way round!). It explores the links between productivity and well-being and helps you build habits that could last a lifetime. If you have an overflowing inbox that dominates your daily to-do list and feels out of control, then this book is for you. What does it cover? Why manage your inbox? Pressing the reset when emails get out of control How to manage your inbox How to take positive control Best email practice.

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Inbox management can be the bane of your working life. If you are not careful, it can quickly become your main task and push aside the truly valuable work that you do. But it doesn't have to be that way.

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Becoming a charity trustee allows you give back to a cause that you care passionately about, but the role could come with personal benefits too. Being a charity trustee can boost your health, happiness and confidence. The skills and contacts you develop can also increase your career prospects. But with an estimated 100,000 charity trustee vacancies in the UK, it can be difficult to know where to start. How To Become a Charity Trustee is a practical toolkit for charity trustee volunteering that gives clear guidance on how to get started. It covers: - What a trustee is - Responsibilities of a trustee - Finding the right role - Crafting your application Whether you're a young person looking for board-level leadership experience, mid-career and expanding your horizons, or approaching retirement and wanting a fresh challenge, this guide will help you step into trusteeship. Sponsored by Ecclesiastical Insurance.

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How do you make the most of the volunteers who give their time to your organisation? Engaging people, giving them a great experience and balancing the needs of your organisation is an essential skill. These are the key strategic issues covered in this comprehensive guide for recruiting, selecting, involving and rewarding volunteers effectively.Ensure you get it right by gaining from the knowledge and experience gathered in this single volume by leaders in their field. This guide captures the essential information anyone managing volunteers. If you've just been given responsibility for volunteers in addition to your main role, or you're a dedicated Volunteer Manager, this book is for you. It will also be useful for other management and senior management roles to understand the work involved in effectively engaging volunteers. It includes: * Current trends in volunteering and how to make the most of current opportunities * How to match the right volunteers to the right roles * Creating a comprehensive volunteering programme * Measuring the impact of volunteering in meeting your aims * How to improve strategy and working relationships for your organisation.

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A book that will challenge, delight and encourage in equal measure, this uncompromising book bemoans the madness of poor donor stewardship that besets the charitable sector and sets to put it right. A no nonsense book and refreshing look at achieving the real worth of charitable donors. Mining the depths of his extensive knowledge from 30 years of fundraising campaigns and giving countless examples of good and bad, Pidgeon, author and world renowned public speaker, describes the highs and lows of minor donor fundraising and decries the crass attitude of many non-fundraising colleagues to these essential donors. Fundraisers' attitudes to their donors will be changed forever.

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Do you lurch from one fundraising campaign to the next, or are you able to step back and take the long view? The way you approach fundraising can make all the difference to your charity's success and its ultimate survival. The prudent fundraiser has to have a strategy in place that is both robust and dynamic, and this book will set you on the path to achieving that. Grounded in robust theory but with the needs of practitioners at its heart, this book will be your indispensable aid. It shows you how to: * Understand the internal and external fundraising environment * Identify your strategic objectives and key audiences * Structure your tactics * Track, measure and control your plan * Avoid strategic wear-out With additional insights around contemporary issues and advice on how to establish an ethical framework for your fundraising, this guide is a pre-requisite for all fundraising professionals.

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Vital to the effective functioning of voluntary organisations is the trust of people - the beneficiaries, clients, regulators, donors, volunteers and paid staff. Open, fair and well-managed data protection practice is not just desirable in helping to achieve that trust, but essential. Get it wrong and there is reputational damage and costs attached. Data Protection for voluntary organisations will enable you to set a shining example of best practice and also comply with UK data legislation and the General Data Protection Regulation (GDPR) in force since 2018. This book will help you: * Understand the key principles and elements of data protection * Recognise your main responsibilities as a data controller * Distinguish when you can and can't retain data * Appreciate what the rights of the data subject are Who is this book for? A must-read for anyone in the UK voluntary sector who wants to get beyond tick-box data management. Invaluable to data managers or those who handle personal information such as IT, personnel, marketing and fundraising departments. For professional advisers, and academics it will also offers a valuable summary drawing out key data protection points by examining and interpreting the primary legislation.

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This book offers all the advice you need to help your charity create successful and long-lasting partnerships with corporates. With charity–corporate partnerships now more high profile than ever, the number of charity and corporate players working fruitfully together is on the increase. For a successful partnership to help improve your charity’s finances and reputation, you will need to understand how to develop a robust strategy, follow best practice and get your voice heard by the right people. This guide shows you how to achieve this using the best methods and techniques in the field, all with the ultimate aim of helping your beneficiaries. In association with the Hartsook Centre for Sustainable Philanthropy at Plymouth University and the Institute of Fundraising. Who should buy this book? The diverse range of topics covered in this book provides a solid background for anyone involved in corporate fundraising, whether you are new to the field or a practised professional. What does it cover? This fifth edition combines chapter contributions and case studies from leading experts in both charity and corporate sectors, including how to: •Develop a strategic approach to corporate fundraising and take •advantage of research and data •Find new partners, carry out due diligence and choose a corporate •partnership portfolio •Pitch for partnerships and negotiate the best value for your charity •Manage the corporate account and recruit and structure a team •Forewarn and forearm yourself with crucial legal and regulatory issues

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Learn how to lead your organisation more effectively, manage it with greater efficiency and govern it with enhanced energy with this fully revised guide to civil society management by your side. A quintessential and long-trusted compendium with wise counsel on every page, it covers every issue you're likely to face as you drive your organisation forward. With over 21,000 other civil society leaders across the world owning a copy, no chief executives, chairs, trustees and senior managers should be without a copy. Middle and junior managers with aspirations to develop and widen their roles will also want to read it too. Voted number 2 on The Guardian list of "Five must-reads for charity workers"

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People are often unaware of the key techniques needed to make interviewing an effective step in the recruitment process. This book includes sections on preparing to recruit, selecting candidates for interviews, preparation before the interview, during the interview and after the interview and recruiting volunteers. It is a concise, affordable guide that covers the bases for people in a hurry. Included are case studies, top tips and clear pointers to other sources of information. This title also complements the Directory of Social Change course Interviewing Skills.

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Collaboration for voluntary organisations should be an obvious and good idea. However, often collaboration is perceived to be a threat - a way of cutting costs, or a feeling of being taken over, losing identity and relevance. It needn't be that way. This book is an unique and complete guide to how voluntary organisations can find effective and creative ways of collaborating and working together, from partnerships to joint agreements to mergers, to increase the gains for users and communities. For CEOs, managers and charity professionals who want to consider new working methods and take advantage of creative opportunities.

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A comprehensive guide for voluntary sector managers and trustees on developing strategy, business planning and change. Packed with tools, case studies and practical advice. It shows how all staff can participate in developing a solid business plan that will increase the effectiveness of your organisation. The new edition has been fully revised. New sections include: Enhanced material on strategic thinking and creativity Running strategy events and involving people Role of trustees in driving strategy Marketing and strategy Carrying out a 360 organisational review New business models and case studies throughout This book is essential reading for all those involved in planning the future direction of their organisation. Who is this book for? Leaders (CEOs, managers and charity professionals) who want to consider new working methods and want to ensure their organisation's future and maintain its credibility. Selling Points Fully revised material to reflect the current environment for voluntary sector leaders. A4 format to accommodate the photocopiable exercises and templates.

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While the principles of minute taking have hardly changed for hundreds of years, the technology we use to help (or hinder) us changes all the time. This second edition takes account of the increasing use of laptops, data projectors and other equipment in meetings. It examines carefully the advantages they bring and the best ways of incorporating technology into sound procedures that preserve the integrity of minutes. It doesn't, however, neglect the fact that pen and paper - and a range of options in between - are still perfectly valid tools for the professional minute taker. The new edition is the first of the newly branded 'Key Guide' series - condensed pocket books on a range of subject matter for those new to the subject or for those who want core subject information in one slim volume.

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Is your time management in chaos? This book is for people who need to manage their time better, both at work and at home. This book demonstrates that we can make real choices about how we fill our time that will positively change how we manage our daily workload and bring back sanity and balance to our lives. Includes: where does time management go wrong?, goal setting, managing tasks, managing people and taking action.

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If you ask people what the biggest challenge is in their job it is often handling difficult customers. In the charitable sector, whether the customer is a beneficiary or a benefactor, as in any other 'business' the successful management of customers can make or break an organisation. This book is designed to give such organizations simple templates and tools which they can use with very little training experience. It also serves as a refresher for those who have undergone trainer training. It is essential reading for everyone who interfaces with customers and for CEOs and managers for whom happy customers are critical to the performance of their organisation. The book is designed so that you can dip into individual chapters if you know where you need help, or, you can treat it as a short course in designing and delivering training.

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A guide to risk management for those positions of responsibility. The reader will be all too aware of what could go wrong in your own organisation, but may not have learned the tools to assess and manage those problems. The book focuses on project risk at the grassroots - the niggly details that can make an organisation fail or succeed.This book will unpack risk and help the reader understand that looking at what could go wrong and planning what the reader might do about it is far more about creativity and being prepared than about fulfilling some external requirement. It will give the reader the language and the tools to meet risk head on and create appropriate responses to it. Includes; Defining and identifying risk, categorising risk types, risk analysis, risk mitigation and management. Includes an example risk management plan that you can follow as the book progresses.

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If you are a HR/line manager or seeking flexible working and wanting guidance on what to expect, this book is for you. The book covers: descriptions and suitability of the main types of flexible working; the legal implications; the procedure for requests,consideration and responses and permitted reasons for refusal; and, advice on adopting a flexible working policy and putting it into practice. In the Speed Read series: this book is affordable and concise. It includes top tips, real life examples from voluntary organisations, checklists to help decide on a suitable policy and clear pointers to other sources of information.

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Staff forums are a fantastic way to give your people a dynamic voice in your organisation. Run by staff for staff, they are an opportunity to discuss matters that affect the workplace as well as being a positive space to have informal conversations that might not be possible or practical in everyday meetings. If you have ever considered setting up a staff forum or are curious about the concept, this guide shows you how it works. It considers the benefits of staff forums, practicalities of setting up and running meetings, how to feedback to a senior leader and how to ensure continuity of the forum. What does it cover? * Why have a staff forum * Constituting the forum * Before the meeting * On the day * After the meeting * Troubleshooting Who should buy this book? Senior management who wish to encourage a forum in their organisation or any staff members who feel a forum will benefit their workplace.

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Aiming to demystify storytelling, this book starts by looking at the power of stories and how they can be woven into communications. It breaks down the process and offers guidance on finding and writing stories, as well as working sensitively with storytellers. You’ll find tips on where to find people who want to share their stories. There are suggested questions to ask that will evoke interesting and emotive answers and ideas for turning these into stories with impact. The book will also help you work together effectively with storytellers to achieve your charity’s goals. What does it cover? Why collect and share stories? How to find stories Preparing for conversations with storytellers Key questions to ask storytellers Writing stories Looking after storytellers

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The only book that covers the newest structure for charities in detail.

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