Search results for ""Author Kiran Mirchandani""

Transnational customer service workers are an emerging touchstone of globalization given their location at the intersecting borders of identity, class, nation, and production. Unlike outsourced manufacturing jobs, call center work requires voice-to-voice conversation with distant customers; part of the product being exchanged in these interactions is a responsive, caring, connected self. In Phone Clones, Kiran Mirchandani explores the experiences of the men and women who work in Indian call centers through one hundred interviews with workers in Bangalore, Delhi, and Pune. As capital crosses national borders, colonial histories and racial hierarchies become inextricably intertwined. As a result, call center workers in India need to imagine themselves in the eyes of their Western clients—to represent themselves both as foreign workers who do not threaten Western jobs and as being "just like" their customers in the West. In order to become these imagined ideal workers, they must be believable and authentic in their emulation of this ideal. In conversation with Western clients, Indian customer service agents proclaim their legitimacy, an effort Mirchandani calls "authenticity work," which involves establishing familiarity in light of expectations of difference. In their daily interactions with customers, managers and trainers, Indian call center workers reflect and reenact a complex interplay of colonial histories, gender practices, class relations, and national interests.

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The original essays in Crimes of Colour explore the link between "race" and "crime" in the Canadian context. Much of the literature on race and crime to date has treated the category of "race" unproblematically; debate on this topic has focused primarily on the assumption that members of certain racial groups are most likely to commit crimes. In charting a different path, the authors in this collection provide critical and historical analyses of the connections between processes of "racialization" and "criminalization" in Canada. The book seeks to engage the reader in thinking critically about how conceptualizations of racial identity and crime are interwoven. The editors begin by arguing for a need to shift from an analysis of "race" to an analysis of "racialization" in order to create the space for new ways of looking at the connections between race and crime. They investigate the history of the treatment of racialized people in Canada, looking at the processes through which First Nations people, immigrants, and people of colour have been defined in racialized terms and the way in which state policy has racialized individuals and groups. The insights provided by the historical backdrop situates the problematic legal positions First Nations people and people of colour occupied vis-a-vis the criminal justice system. Contemporary analyses of "race" and crime continue to highlight the on-going, complex, and subtle nature of the issues. Understanding how individuals are racialized in the legal system forms one of the main themes in this collection. Specifically, these discussions involve identifying the processes through which racialized groups and individuals are criminalized. The processes of racialization and criminalization come together in many contexts including various criminal justice institutions like the police and social institutions like the media.

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The criminalization and penalization of poverty through increased surveillance and control of welfare recipients in recent years has led many poverty advocates to claim that "a war against the poor" is currently in progress. The authors argue that people of colour are most often the casualties in the governments' desire to roll back the welfare state. Relying on myths and stereotypes about racial difference, the enforcement and policing of welfare fraud policies constructs people of colour as potential "cheaters" and "abusers" of the system. This has allowed for the stigmatizing and discriminatory treatment of people of colour to persist unchallenged within the welfare system.

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