Search results for ""Author John R Dijulius""
John Wiley & Sons Inc What's the Secret?: To Providing a World-Class Customer Experience
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
£20.69
Greenleaf Book Group LLC The Relationship Economy: Building Stronger Customer Connections in the Digital Age
Creating Authentic Customer Connections in a High-Tech World. In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building rapport is evaporating. This means that customer personalization and relationships are more important now than ever-they will be the key to success for businesses moving forward. As he aptly states, "Being able to build true sustainable relationships is the biggest competitive advantage in a world where automation, artificial intelligence, and machine learning are eliminating millions of jobs and disrupting entire industries, business, and careers." This book reminds readers of the importance of personal connections and shows them how to attain meaningful, lasting relationships with their customers.
£21.50
