Search results for ""Author Di McLanachan""
John Murray Press Successful Customer Care in a Week: Teach Yourself
The ability to look after your customers is crucial to anyone who wants to advance their career.Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers happy and coming back.The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience.So what are you waiting for? Let this book put you on the fast track to success!
£11.91
John Murray Press Persuasion And Influence In A Week: How To Persuade In Seven Simple Steps
Sunday - Explore factors that influence, both positively and negatively and discover how influencing is sellingMonday - Understand the power of personality and charisma and ensure you are putting the right message acrossTuesday - Use the Assertiveness Sentence technique to sound more confident in any situationWednesday - Discover the three elements of communication and how to use them to build rapid, effective rapport with othersThursday - Learn to recognize the internal filters that we all have and utilize them in patterns of persuasionFriday - Use NLP models to influence at an unconscious level, including the technique of 'chunking' to gain agreementSaturday - Learn how to use proven persuasion techniques such as emotional 'triggers', scarcity, the law of reciprocity, the power of three, and the AIDA formula
£9.65
John Murray Press The Ultimate Sales Book: Master Account Management, Perfect Negotiation, Create Happy Customers
If you want to be the best, you have to have the right skillset. From sales strategy and account management to negotiation and customer service,THE ULTIMATE SALES BOOK is a dynamic collection of tools, techniques, and strategies for success. Discover the main themes, key ideas and tools you need and bring it all together with practical exercises.This is your complete course in successful selling. ABOUT THE SERIESULTIMATE books are for managers, leaders, and business executives who want to succeed at work. From marketing and sales to management and finance, each title gives comprehensive coverage of the essential business skills you need to get ahead in your career. Written in straightforward English, each book is designed to help you quickly master the subject, with fun quizzes embedded so that you can check how you're doing.
£15.74
John Murray Press The Ultimate Negotiation Book: Discover What Top Negotiators Do; Master Persuasion and Influence; Build Rapport with NLP
If you want to be the best, you have to have the right skillset. From influencing and persuading to choosing a negotiating style and using NLP, THE ULTIMATE NEGOTIATION BOOK is a dynamic collection of tools, techniques, and strategies for success. Discover the main themes and key ideas, and bring it all together with practical exercises.This is your complete course in negotiation. ABOUT THE SERIESULTIMATE books are for managers, leaders, and business executives who want to succeed at work. From marketing and sales to management and finance, each title gives comprehensive coverage of the essential business skills you need to get ahead in your career. Written in straightforward English, each book is designed to help you quickly master the subject, with fun quizzes embedded so that you can check how you're doing.
£15.74
