Search results for ""Author Blake Morgan""
Little Tiger Press Group Buddy's Story
An incredible story of the friendship between a boy and his dog, told with a dog’s-eye view. When Buddy is paired with Noah as a Detection Dog, he can’t believe his luck! Here is a special, loving boy that he has the important task of looking after. Noah has anaemia and it’s up to Buddy to protect him if he faints. It’s a huge responsibility, but to Buddy it’s the best job in the world! Then Noah gets into trouble in the water on a trip to the seaside and everyone turns on Buddy. Noah is safe but the adults have lost their trust in his canine companion. Buddy knows what really happened, but how can he convince everyone he wasn't to blame? For fans of I, COSMO, A DOG'S LIFE and Michael Morpurgo.
£7.78
HarperCollins Focus The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business
With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their customers. Tomorrow's customers need to be targeted today!Customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective.The Customer of the Future explains how today's customers are already demanding frictionless, personalized, on-demand experiences from their products and services, and companies that don't adapt to these new expectations won't last. This book prepares your organization for these increasing demands by helping you do the following: Learn the ten defining strategies for a customer experience-focused company. Implement new techniques to shift the entire company from being product-focused to being customer-focused. Gain insights through case studies and examples on how the world's most innovative companies are offering new and compelling customer experiences. Tomorrow's customers will insist on experiences that make their lives significantly easier and better. Craft a leadership development and culture plan to create lasting change at your organization!
£16.19
Little Tiger Press Group Rolo's Story
A heart-warming tale of one dog’s adventure to find a forever home, told from a dog’s-eye view. Neglected and unloved by his owner, Rolo decides that he doesn’t need a human any more. He can look after himself just fine! But for a puppy living on the streets, each day brings a new struggle for survival. Then Freya comes along. As Rolo learns to trust the girl, he realizes that a real home is what he’s been looking for after all. But can he convince Freya’s mum to accept a scruffy puppy like him into their lives? For fans of I, COSMO, A DOG'S LIFE and Michael Morpurgo.
£7.78