Search results for ""wiley""

Transport Modeling for Environmental Engineers and Scientists, Second Edition, builds on integrated transport courses in chemical engineering curricula, demonstrating the underlying unity of mass and momentum transport processes. It describes how these processes underlie the mechanics common to both pollutant transport and pollution control processes.

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Praise for Fraud in Accounts Payable "Fraud in Accounts Payable is an insightful book that takes an in-depth look at the three most frequently committed fraudulent cash disbursement schemes directly related to your accounts payable function. Mary provides colorful and poignant stories showing how easy it can be to steal from both within and outside an organization. But the real beauty of this book is that Mary illustrates ways you can immediately begin implementing effective and efficient controls to reduce the opportunities for fraud within your organization." —Matthew D. Storlie, CFE, Fraud & Forensic Services Virchow, Krause & Company, LLP "Mary has delivered another book full of specific suggestions for improving accounts payable processes. Fraud in Accounts Payable is an easy-to-read guide that identifies real-world problems and offers practical solutions. Her books and articles have quickly become some of my core resources." —Stephanie K. O'Cain, Chief Financial Officer Municipal Association of South Carolina "Fraud could never take place in my accounts payable department." "My employees would never steal from me! I trust them too much . . ." Sound familiar? The definitive resource for every accounts payable department, Fraud in Accounts Payable affords you a bird's-eye view of what's really going on in your accounts payable department and how you can defend it against every potential type of fraud, including check fraud, payroll fraud, and T&E fraud. Written by Mary Schaeffer, America's most accomplished accounts payable expert, this thorough and highly readable guide is filled with authoritative tips, techniques, and advice on: Uncovering hidden pockets of weakness where your organization is vulnerable Getting rid of those bad practices that allow all sorts of frauds to flourish Setting up antifraud safeguards Reminding us to "never say never," Fraud in Accounts Payable explains in plain English how to protect your accounts payable department so it becomes—and stays—financially healthy.

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The small or mid-sized business' guide to outselling the big boys Often, small or mid-sized businesses don't think they have the resources or the talent to compete with the larger competitors in their industry. But just because they don't have the advertising budgets or purchasing power of their bigger counterparts doesn't mean they can't play ball. For sales organizations, service matters much more than size. If your sales business is competing with much bigger fish, the odds are stacked against you. Pressured and powerless, frustrated and overwhelmed, you might be tempted to give up. But smaller businesses often find advantages over their bigger competitors. • Includes proven tactics to help small businesses tackle bigger competitors • Author William T. Brooks is also the author of The New Science of Selling and Persuasion and How to Sell at Higher Margins Than Your Competitors • Shows you how to steal market share from bigger vendors with bigger resources Just because your business can't flood the market with salespeople or contend on economy of scale and purchasing power, that doesn't mean you can't compete. The secret is Playing Bigger Than You Are.

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A flexible, ready-to-use program to help special students in grades K-5 learn appropriate ways to behave among others The revised and updated second edition of this bestselling resource book provides ready-to-use lessons--complete with reproducible worksheets--to help children become aware of acceptable social behavior and develop proficiency in acquiring basic social skills. The book is organized around three core areas crucial to social development in the primary grades: Accepting Rules and Authority at School, Relating to Peers, and Developing Positive Social Skills. Each lesson places a specific skill within the context of real-life situations, giving teachers a means to guide students to think about why the social skill is important. The hands-on activity that accompanies each lesson helps students to work through, think about, discuss, and practice the skill in or outside of the classroom.

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The first such book devoted exclusively to the MQED theory of long-range intermolecular forces, this resource gives the first presentation of the second quantized Maxwell field formulation of the theory. The coverage includes recently developed non-perturbative approaches for treating a variety of intermolecular interactions. It also provides a comprehensive treatment of discriminatory forces and their subsequent modification by a radiation field. This provides an essential resource for theoretical and physical chemists; atomic, molecular, and optical physicists; as well as biophysicists, materials scientists, and nanochemists.

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Managing Stress After War: Veteran's Workbook and Guide to Wellness outlines clear strategies for tackling problems such as learning healthy coping skills, sleep problems, and managing stress, anger, and depression. Written in an easy-to-understand style, this essential workbook and its companion clinician's manual were developed and refined by the authors to help veterans returning from conflicts and provide education and intervention for those who are experiencing war-related stress.

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A statistical approach to the principles of quality control and management Incorporating modern ideas, methods, and philosophies of quality management, Fundamentals of Quality Control and Improvement, Third Edition presents a quantitative approach to management-oriented techniques and enforces the integration of statistical concepts into quality assurance methods. Utilizing a sound theoretical foundation and illustrating procedural techniques through real-world examples, this timely new edition bridges the gap between statistical quality control and quality management. The book promotes a unique "do it right the first time" approach and focuses on the use of experimental design concepts as well as the Taguchi method for creating product/process designs that successfully incorporate customer needs, improve lead time, and reduce costs. Further management-oriented topics of discussion include total quality management; quality function deployment; activity-basedcosting; balanced scorecard; benchmarking; failure mode and effects criticality analysis; quality auditing; vendor selection and certification; and the Six Sigma quality philosophy. The Third Edition also features: Presentation of acceptance sampling and reliability principles Coverage of ISO 9000 standards Profiles of past Malcolm Baldrige National Quality Award winners, which illustrate examples of best business practices Strong emphasis on process control and identification of remedial actions Integration of service sector examples The implementation of MINITAB software in applications found throughout the book as well as in the additional data sets that are available via the related Web site New and revised exercises at the end of most chapters Complete with discussion questions and a summary of key terms in each chapter, Fundamentals of Quality Control and Improvement, Third Edition is an ideal book for courses in management, technology, and engineering at the undergraduate and graduate levels. It also serves as a valuable reference for practitioners and professionals who would like to extend their knowledge of the subject.

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This series provides the chemical physics field with a forum for critical, authoritative evaluations of advances in every area of the discipline.

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A unique reference on peripheral pain receptor mechanisms While considerable advances have been made on pharmacotherapies for many chronic disease states, options available to treat chronic pain have remained relatively unchanged for decades. However, utilizing the receptors involved in peripheral pain transduction mechanisms offers a significant opportunity to create novel therapies for pain. A comprehensive review of peripheral pain mechanisms, Peripheral Receptor Targets for Analgesia: Novel Approaches to Pain Management provides a unique resource that brings together a body of knowledge that was previously widely dispersed. As such, it gives readers a framework for further basic and clinical studies on potential receptor targets, as well as the development of improved topical analgesics. Coverage includes: The latest discoveries by leading researchers relating to the function of various ion channels and receptors in the peripheral nervous system Novel delivery techniques An appendix listing currently available topical analgesic medications A Foreword by Professor Lars Arendt-Nielsen of the Center for Sensory-Motor Interaction (SMI) at Aalborg University An unmatched resource for improving drug therapies and making pain management more efficient, Peripheral Receptor Targets for Analgesia supplies pharmaceutical scientists, pharmacologists, neuroscientists, and graduate and upper-level undergraduate students with a comprehensive, up-to-date reference.

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New Edition of a Classic Guide to Statistical Applications in the Biomedical Sciences In the last decade, there have been significant changes in the way statistics is incorporated into biostatistical, medical, and public health research. Addressing the need for a modernized treatment of these statistical applications, Basic Statistics, Fourth Edition presents relevant, up-to-date coverage of research methodology using careful explanations of basic statistics and how they are used to address practical problems that arise in the medical and public health settings. Through concise and easy-to-follow presentations, readers will learn to interpret and examine data by applying common statistical tools, such as sampling, random assignment, and survival analysis. Continuing the tradition of its predecessor, this new edition outlines a thorough discussion of different kinds of studies and guides readers through the important, related decision-making processes such as determining what information is needed and planning the collections process. The book equips readers with the knowledge to carry out these practices by explaining the various types of studies that are commonly conducted in the fields of medical and public health, and how the level of evidence varies depending on the area of research. Data screening and data entry into statistical programs is explained and accompanied by illustrations of statistical analyses and graphs. Additional features of the Fourth Edition include: A new chapter on data collection that outlines the initial steps in planning biomedical and public health studies A new chapter on nonparametric statistics that includes a discussion and application of the Sign test, the Wilcoxon Signed Rank test, and the Wilcoxon Rank Sum test and its relationship to the Mann-Whitney U test An updated introduction to survival analysis that includes the Kaplan Meier method for graphing the survival function and a brief introduction to tests for comparing survival functions Incorporation of modern statistical software, such as SAS, Stata, SPSS, and Minitab into the presented discussion of data analysis Updated references at the end of each chapter Basic Statistics, Fourth Edition is an ideal book for courses on biostatistics, medicine, and public health at the upper-undergraduate and graduate levels. It is also appropriate as a reference for researchers and practitioners who would like to refresh their fundamental understanding of statistical techniques.

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RANDOM DATA A TIMELY UPDATE OF THE CLASSIC BOOK ON THE THEORY AND APPLICATION OF RANDOM DATA ANALYSIS First published in 1971, Random Data served as an authoritative book on the analysis of experimental physical data for engineering and scientific applications. This Fourth Edition features coverage of new developments in random data management and analysis procedures that are applicable to a broad range of applied fields, from the aerospace and automotive industries to oceanographic and biomedical research. This new edition continues to maintain a balance of classic theory and novel techniques. The authors expand on the treatment of random data analysis theory, including derivations of key relationships in probability and random process theory. The book remains unique in its practical treatment of nonstationary data analysis and nonlinear system analysis, presenting the latest techniques on modern data acquisition, storage, conversion, and qualification of random data prior to its digital analysis. The Fourth Edition also includes: A new chapter on frequency domain techniques to model and identify nonlinear systems from measured input/output random data New material on the analysis of multiple-input/single-output linear models The latest recommended methods for data acquisition and processing of random data Important mathematical formulas to design experiments and evaluate results of random data analysis and measurement procedures Answers to the problem in each chapter Comprehensive and self-contained, Random Data, Fourth Edition is an indispensible book for courses on random data analysis theory and applications at the upper-under-graduate and graduate level. It is also an insightful reference for engineers and scientists who use statistical methods to investigate and solve problems with dynamic data.

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The Emotional Intelligence Skills Assessment (EISA): Self is your personal instrument to understanding and increasing your emotional intelligence Developed in partnership with MHS (the same company who brought you the EQ-i), The EISA: Self is a 50-item assessment that measures EI on 5 scales: Perceiving, Managing, Decision Making, Achieving, and Influencing. The EISA: Self will help you better understand how emotional and social skills impact your performance and how you can strengthen your effectiveness by using these skills successfully. It will also help you: Discover the major components of emotional intelligence Recognize the behaviors and characteristics of an emotionally intelligent person Identify areas where you can apply emotional intelligence Evaluate your own emotional strengths and opportunities for growth

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A clear, straightforward resource to guide you through preclinical drug development Following this book's step-by-step guidance, you can successfully initiate and complete critical phases of preclinical drug development. The book serves as a basic, comprehensive reference to prioritizing and optimizing leads, dose formulation, ADME, pharmacokinetics, modeling, and regulations. This authoritative, easy-to-use resource covers all the issues that need to be considered and provides detailed instructions for current methods and techniques. Each chapter is written by one or more leading experts in the field. These authors, representing the many disciplines involved in preclinical toxicology screening and testing, give you the tools needed to apply an effective multidisciplinary approach. The editor has carefully reviewed all the chapters to ensure that each one is thorough, accurate, and clear. Among the key topics covered are: * Modeling and informatics in drug design * Bioanalytical chemistry * Absorption of drugs after oral administration * Transporter interactions in the ADME pathway of drugs * Metabolism kinetics * Mechanisms and consequences of drug-drug interactions Each chapter offers a full exploration of problems that may be encountered and their solutions. The authors also set forth the limitations of various methods and techniques used in determining the safety and efficacy of a drug during the preclinical stage. This publication should be readily accessible to all pharmaceutical scientists involved in preclinical testing, enabling them to perform and document preclinical safety tests to meet all FDA requirements before clinical trials may begin.

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Provides a compilation of meeting proceedings pertaining to the processing, properties, and behaviour of structural and multifunctional ceramics and composites, emerging ceramic technologies and applications of engineering ceramics. This CD contains papers that were submitted and accepted from the meeting after a peer review process. The papers are organized into 8 issues of the 2007 Ceramic Engineering & Science Proceedings (CESP); Volume 28, Issues 2-9, 2007

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A new book to help senior executives and boards get smart about risk management The ability of businesses to survive and thrive often requires unconventional thinking and calculated risk taking. The key is to make the right decisions—even under the most risky, uncertain, and turbulent conditions. In the new book, Surviving and Thriving in Uncertainty: Creating the Risk Intelligent Enterprise, authors Rick Funston and Steve Wagner suggest that effective risk taking is needed in order to innovate, stay competitive, and drive value creation. Based on their combined decades of experience as practitioners, consultants, and advisors to numerous business professionals throughout the world, Funston and Wagner discuss the adoption of 10 essential and practical skills, which will improve agility, resilience, and realize benefits: Challenging basic business assumptions can help identify "Black Swans" and provide first-mover advantage Defining the corporate risk appetite and risk tolerances can help reduce the risk of ruin. Anticipating potential causes of failure can improve chances of survival and success through improved preparedness. Factoring in velocity and momentum can improve speed of response and recovery. Verifying sources and the reliability of information can improve insights for decision making and thus decision quality. Taking a longer-term perspective can aid in identifying the potential unintended consequences of short-term decisions.

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While residential real estate lending has gone soft, commercial lending is hot—with a wave of low interest rates and refinancing—and it shows no sign of slowing down. Right now, commercial mortgage brokering is one of the best ways to earn money without a ton of training. In this practical guide for first-timers, you’ll learn the basics of brokering from application to closing, as well as inside information you won’t find anywhere else. So get started!

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State-of-the-art, empirical support for the treatmentof substance abuse Part of the Clinician's Guide to Evidence-Based Practice Series, Substance Abuse Treatment for Youth and Adults provides busy mental health practitioners with detailed, step-by-step guidance for implementing clinical interventions that are supported by the latest scientific evidence. Edited by renowned educators David W. Springer and Allen Rubin, this thorough yet practical reference draws on a roster of experts and researchers in the field who have assembled state-of-the-art knowledge into this well-rounded guide. Each chapter serves as a practitioner-focused how-to guide and covers interventions that have the best empirical support for treating substance abuse problems, including: Family behavior therapy for substance abuse and associated problems Motivational interviewing Problem solving and social skills training Adolescent community reinforcement approach (A-CRA) Cognitive behavioral coping skills therapy for adults Seeking Safety treatment for clients with PTSD and substance abuse Easy-to-use and accessible in tone, Substance Abuse Treatment for Youth and Adults is an indispensable resource for practitioners who would like to implement evidence-based, compassionate, effective interventions in their care of substance-abusing clients.

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In this inspirational book, Gloria Burgess uses the touching story of her father's relationship with William Faulkner as a starting point to explore a classic topic: how to bring forth the character qualities of love, wisdom, trust, faith, gratitude, creative action, vision, and integrity. Burgess declares the sacred promises of legacy living as part of a transformational process that helps us connect to our past by honoring those who came before us, living with intention in the present, and freeing our talents so we can realize our potential. Dare to Ware Your Soul on the Outside also includes practical exercises for fostering greater authenticity and purpose in our lives.

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A career guide to more significant business results in a shorter period of time Results Through Relationships shows professionals how to establish break-through relationships with new prospects and their existing networks, including colleagues, bosses, customers, clients, vendors, and others. Many people assume that only new contacts will help them achieve their goals, but in reality, many breakthroughs happen within existing networks. This handy career guide focuses on the bottom-line behaviors that expedite trust, improve workplace performance, and increase profit. Author Joe Takash presents a nine-step process that anyone can master, and his formula proves that we're all in the relationship business first.

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Crunch numbers and calculate business solutions with this straightforward guideNow, it is easier than ever before to understand complex mathematical concepts and formulas and how they relate to real-world business situations. All you have to do it apply the handy information you will find in Business Math For Dummies. Featuring practical practice problems to help you expand your skills, this book covers topics like using percents to calculate increases and decreases, applying basic algebra to solve proportions, and working with basic statistics to analyze raw data. Find solutions for finance and payroll applications, including reading financial statements, calculating wages and commissions, and strategic salary planning. Navigate fractions, decimals, and percents in business and real estate transactions, and take fancy math skills to work. You’ll be able to read graphs and tables and apply statistics and data analysis. You’ll discover ways you can use math in finance and payroll investments, banking and payroll, goods and services, and business facilities and operations. You’ll learn how to calculate discounts and markup, use loans and credit, and understand the ins and outs of math for business facilities and operations. You’ll be the company math whiz in no time at all! Find out how to: Read graphs and tables Invest in the future Use loans and credit Navigate bank accounts, insurance, budgets, and payroll Calculate discounts and markup Measure properties and handle mortgages and loans Manage rental and commercial properties Complete with lists of ten math shortcuts to do in meetings and drive your coworkers nuts and ten tips for reading annual reports, Business MathFor Dummies is your one-stop guide to solving math problems in business situations.

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Features an introduction to advanced calculus and highlights its inherent concepts from linear algebra Advanced Calculus reflects the unifying role of linear algebra in an effort to smooth readers' transition to advanced mathematics. The book fosters the development of complete theorem-proving skills through abundant exercises while also promoting a sound approach to the study. The traditional theorems of elementary differential and integral calculus are rigorously established, presenting the foundations of calculus in a way that reorients thinking toward modern analysis. Following an introduction dedicated to writing proofs, the book is divided into three parts: Part One explores foundational one-variable calculus topics from the viewpoint of linear spaces, norms, completeness, and linear functionals. Part Two covers Fourier series and Stieltjes integration, which are advanced one-variable topics. Part Three is dedicated to multivariable advanced calculus, including inverse and implicit function theorems and Jacobian theorems for multiple integrals. Numerous exercises guide readers through the creation of their own proofs, and they also put newly learned methods into practice. In addition, a "Test Yourself" section at the end of each chapter consists of short questions that reinforce the understanding of basic concepts and theorems. The answers to these questions and other selected exercises can be found at the end of the book along with an appendix that outlines key terms and symbols from set theory. Guiding readers from the study of the topology of the real line to the beginning theorems and concepts of graduate analysis, Advanced Calculus is an ideal text for courses in advanced calculus and introductory analysis at the upper-undergraduate and beginning-graduate levels. It also serves as a valuable reference for engineers, scientists, and mathematicians.

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Praise for the Second Edition: "This is quite a well-done book: very tightly organized, better-than-average exposition, and numerous examples, illustrations, and applications." —Mathematical Reviews of the American Mathematical Society An Introduction to Linear Programming and Game Theory, Third Edition presents a rigorous, yet accessible, introduction to the theoretical concepts and computational techniques of linear programming and game theory. Now with more extensive modeling exercises and detailed integer programming examples, this book uniquely illustrates how mathematics can be used in real-world applications in the social, life, and managerial sciences, providing readers with the opportunity to develop and apply their analytical abilities when solving realistic problems. This Third Edition addresses various new topics and improvements in the field of mathematical programming, and it also presents two software programs, LP Assistant and the Solver add-in for Microsoft Office Excel, for solving linear programming problems. LP Assistant, developed by coauthor Gerard Keough, allows readers to perform the basic steps of the algorithms provided in the book and is freely available via the book's related Web site. The use of the sensitivity analysis report and integer programming algorithm from the Solver add-in for Microsoft Office Excel is introduced so readers can solve the book's linear and integer programming problems. A detailed appendix contains instructions for the use of both applications. Additional features of the Third Edition include: A discussion of sensitivity analysis for the two-variable problem, along with new examples demonstrating integer programming, non-linear programming, and make vs. buy models Revised proofs and a discussion on the relevance and solution of the dual problem A section on developing an example in Data Envelopment Analysis An outline of the proof of John Nash's theorem on the existence of equilibrium strategy pairs for non-cooperative, non-zero-sum games Providing a complete mathematical development of all presented concepts and examples, Introduction to Linear Programming and Game Theory, Third Edition is an ideal text for linear programming and mathematical modeling courses at the upper-undergraduate and graduate levels. It also serves as a valuable reference for professionals who use game theory in business, economics, and management science.

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The serious nature of cardiovascular adverse drug reactions occurring in patients makes assessment of a drug's cardiac safety profile a high priority during both development and post-approval monitoring. Integrated Cardiac Safety provides necessary guidance and methodology for professionals assessing cardiac safety of drugs throughout all stages of the drug's life, from discovery and development through postmarketing research. This self-contained, reader-friendly text is valuable to professionals in the pharmaceutical, biotechnology, and CRO industries, pharmacologists, toxicologists, government officials, and students.

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A modern, comprehensive treatment of latent class and latent transition analysis for categorical data On a daily basis, researchers in the social, behavioral, and health sciences collect information and fit statistical models to the gathered empirical data with the goal of making significant advances in these fields. In many cases, it can be useful to identify latent, or unobserved, subgroups in a population, where individuals' subgroup membership is inferred from their responses on a set of observed variables. Latent Class and Latent Transition Analysis provides a comprehensive and unified introduction to this topic through one-of-a-kind, step-by-step presentations and coverage of theoretical, technical, and practical issues in categorical latent variable modeling for both cross-sectional and longitudinal data. The book begins with an introduction to latent class and latent transition analysis for categorical data. Subsequent chapters delve into more in-depth material, featuring: A complete treatment of longitudinal latent class models Focused coverage of the conceptual underpinnings of interpretation and evaluationof a latent class solution Use of parameter restrictions and detection of identification problems Advanced topics such as multi-group analysis and the modeling and interpretation of interactions between covariates The authors present the topic in a style that is accessible yet rigorous. Each method is presented with both a theoretical background and the practical information that is useful for any data analyst. Empirical examples showcase the real-world applications of the discussed concepts and models, and each chapter concludes with a "Points to Remember" section that contains a brief summary of key ideas. All of the analyses in the book are performed using Proc LCA and Proc LTA, the authors' own software packages that can be run within the SAS® environment. A related Web site houses information on these freely available programs and the book's data sets, encouraging readers to reproduce the analyses and also try their own variations. Latent Class and Latent Transition Analysis is an excellent book for courses on categorical data analysis and latent variable models at the upper-undergraduate and graduate levels. It is also a valuable resource for researchers and practitioners in the social, behavioral, and health sciences who conduct latent class and latent transition analysis in their everyday work.

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This new first edition reader is designed to make it easier for students to locate, read and comprehend historical material. “Annotated Readings in the History of Modern Psychology” includes thirty-six chapters of substantial excerpts and papers from psychology’s history and includes narrative from the author himself. C. James Goodwin’s narrative is woven throughout the passages to give readers information about the original author, describe the importance of the work, put the selection into its historical context, and finally, to explain and elaborate upon some of the more difficult passages. This book could be used as a stand-alone text for a first-year graduate seminar in psychology, or as a supplement to a main text in the undergraduate history of psychology course. Interested in this book of readings? Be sure to take a look at its companion, History of Modern Psychology, 3e at www.wiley.com/college/goodwin.

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The latest ways to lower cholesterol and reduce the risk of heart diseaseNeed to get your cholesterol in check? You’ll find the latest information about cholesterol, including treatments, drug information, and dietary advice, in Controlling Cholesterol For Dummies, 2nd Edition, an easy-to-understand guide to cholesterol control. You’ll learn how to lower your numbers and maintain healthy cholesterol levels. You’ll also find out how to eat and exercise properly, use vitamins and supplements, and quit unhealthy habits. You’ll find out cholesterol’s positive functions and why too much can be a bad thing. You can also assess your cholesterol risk by taking your age, sex, ethnicity, and family history into consideration. Find out what you need to ask your doctor about stress tests, ECBT, and angiograms to check for plaque buildup. Design a cholesterol-crushing diet and understand which foods can help you lower your numbers. Find out how smoking, alcohol, exercise, excess weight, supplements, and prescription medications affect your cholesterol levels. Find out how to: Assess your cholesterol risk Understand the benefits and risks associated with cholesterol Design and adhere to a cholesterol-lowering diet Avoid dangerous drugs Reduce your risk of heart attack Choose fats and fibers correctly Check for plaque buildup Complete with lists of ten important cholesterol websites, ten nutrition websites, ten cholesterol myths, ten landmarks in cholesterol history, ten foods that raise your cholesterol, and ten foods that lower your cholesterol, Controlling Cholesterol For Dummies, 2nd Edition will help keep your cholesterol levels under control for good!

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Praise for Rules to Break & Laws to Follow: How Your Business Can Beat the Crisis of Short-Termism "A fascinating, highly readable synthesis of business principles, technology, sociology and common sense, Rules to Break and Laws to Follow persuasively shows the connection between customer trust and business profits, and then explains how to make it happen. As a bonus, you'll learn how to make your company more innovative, how to ensure your employees actually enjoy what they're doing, and how to deal with the kinds of service and quality breakdowns that occasionally plague any company, even a well-managed one. This book should be on your required reading list." —Stephen M. R. Covey, bestselling author of The Speed of Trust: The One Thing That Changes Everything "Over the years, Peppers and Rogers have given me valuable advice about navigating the changing business landscape. This book is a must-read for managers who want to empower their employees and customers to?make change their ally." —Jim McCann, founder and CEO of 1-800-FLOWERS.COM "Highly readable and entertaining. Make sure everybody in your firm reads this book by last Friday." —Dror Pockard, CEO of eglue "In a time when most companies are built to flip, Peppers and Rogers have planted a stake in the ground to help you survive past the next round of financing or consumer fad. Knowing what rules to break is arguably even more important than what laws to follow, and this book imparts knowledge for both." —Guy Kawasaki, cofounder of Truemors and author of The Art of the Start "Peppers and Rogers have created the unthinkable: an enjoyable wake-up call! Their book serves up one compelling and provocative idea after another, and the authors enjoy debunking some of our most deeply ingrained business beliefs. Read this book and your customers will thank you." —Dan Heath, coauthor of Made to Stick: Why Some Ideas Survive and Others Die

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This book comprehensively addresses the sources of allergenic contaminants in foods, their fate during processing, and the specific measures that need to be taken to minimize their occurrence in foods. The book provides up-to-date information on the nine major allergens (as well as other emerging allergens) and practical guidelines on how these allergens can be identified and controlled during production and processing. Starting with an introduction to food allergens, the book follows with sections on food allergen management during production and processing, guidelines for the processing of specific allergen-free foods, techniques for hypo-allergenization and allergen detection, and allergen-free certification.

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This series, Advances in Chemical Physics, provides the chemical physics field with a forum for critical, authoritative evaluations of advances in every area of the discipline.

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A comprehensive guide to SDH, SONET, and OTN The ComSoc Guide to Next Generation Optical Transport provides a unique overview of SDH and OTN for engineers who are new to the field, as well as manufacturers, network operators, and graduate students who need a basic understanding of the topics. Fully up-to-date with the latest research and written by one of the foremost experts in the field, it covers: Network architectures Frames and structures Network modeling Packet transport network modeling Frequency justification Protection mechanisms Mapping methodologies Concatenation SDH and SONET overhead processing The book is complemented with 200 illustrations that explain key concepts in an easy-to-understand format, while references point readers to the appropriate standards documents for further reading. Whether you're new to the field or just need a basic understanding of SDH, this is a must-have guide.

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From reviews of previous volumes: "Essential for chemistry collections at the university and research levels." -New York Public Library "Highly recommended . . . lots of succinct, practical information on recent developments . . . in a format that is easy to use. The reagents are taken up in alphabetical order (common usage names, not CAS indexing codenames), sometimes several to a page, sometimes several pages to a reagent. One can expect to find how to make the reagent (in loose terms), or where it can be bought, what it is good for, and where to seek complete details. As with previous volumes, one can profit from just browsing, even if one does not feel a need to look up any particular subject. It is thus a secondary function of the book to help one keep abreast of the field, and it would be a rare chemist who would not learn something new and useful from a casual perusal of the pages." -Journal of the American Chemical Society This highly successful series has provided generations of professional chemists with a comprehensive, up-to-date look at the reagent literature. Now the series continues with its concise descriptions, good structural formulas, and selected examples of application, providing references to new reagents as well as to reagents included in previous volumes. This volume covers the synthetic literature from 2005 to 2006. CONTENTS: General abbreviations Reference abbreviations Reagents Author index Subject index

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Materials Science is predicated on the understanding of why materials behave in the way that they do. This set, consisting of Surfaces, Interfaces, and Films for Microelectronics and Electronic Materials Science by Eugene Irene introduces the reader to the field of materials science, providing extensive coverage of surfaces, interfaces and film fundamentals for microelectronics, as well as the physics and chemistry of microelectronics processing. Such information is designed to provide a basis for the understanding of existing microelectronic applications as well as to inform the design of new ones. Written by an expert with more than 25 years teaching experience in this field, this readily accessible set is appropriate as a primary text for undergraduate and graduate students and will also serve as a valuable resource to professionals who require self-study.

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In Simply Success, the former chairman and founder of Quill Corporation presents key lessons of entrepreneurship, including how to get started, set a vision, finance the business, and build a successful corporate culture. Based on his own experience, Miller shares his most hard-earned lessons, so you can avoid learning the same lessons the painful way. For entrepreneurs young and old, or even if only dream of starting a business one day, this book is a guiding light to a successful enterprise.

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If you need to start speaking German Fast, but you don’t have a lot of time to study the language, German For Dummies Audio Set is the quick-learning solution for you. These three sixty-minute CDs feature fast, focused instruction that gets you quickly up to speed on essential vocabulary and language structure. This practical, portable audio set is designed to help you learn to speak German in a hurry and with no fuss, whether you’re at home or on the road. From basic greetings and expressions to grammar and conversations, you’ll grasp the essentials and start communicating right away! Plus, you can follow along with the handy 96-page portable guide. It’s filled with words and phrases you’ll hear on the CD and also includes a mini dictionary. You can practice at your own pace and skip around to focus on immediate needs. Discover how to: Get started with basic words and phrases Handle greetings and introductions Form sentences and practice parts of speech Ask questions and understand the answers Build your own vocabulary Talk about numbers, time, and the calendar Handle real-world situations Ask for directions Get help at a hotel, the bank, a store Heading for Germany, Austria, Switzerland, or any other German speaking country? German For Dummies Audio Set is packed with all of the must-have expressions and phrases, you need to conduct business or have a great vacation!

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This is an excellent resource for programmers who need to learn Java but aren’t interested in just reading about concepts. Introduction to Java Programming with Games follows a spiral approach to introduce concepts and enable them to write game programs as soon as they start. It includes code examples and problems that are easy to understand and motivates them to work through to find the solutions. This game-motivated presentation will help programmers quickly apply what they’ve learned in order to build their skills.

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When it was first published in 1997, The Course Syllabus became the gold standard reference for both new and experienced college faculty. Like the first edition, this book is based on a learner-centered approach. Because faculty members are now deeply committed to engaging students in learning, the syllabus has evolved into a useful, if lengthy, document. Today's syllabus provides details about course objectives, requirements and expectations, and also includes information about teaching philosophies, specific activities and the rationale for their use, and tools essential to student success.

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Papers from The American Ceramic Society's 31st International Conference on Advanced Ceramics and Composites, held in Daytona Beach, Florida, January 21-26, 2007. Topics include synthesis, fictionalization, processing, and characterization of nanomaterials; structure-property correlations at nanometer length scales; bio- and magnetic nanomaterials; fundamentals in nanoscale systems and processes; nanostructured materials for chemical mechanical planarization, display, health and cosmetic applications; nanotubes and nanowires, nanolithography, and industrial development of nanomaterials.

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Papers from The American Ceramic Society's 31st International Conference on Advanced Ceramics and Composites, held in Daytona Beach, Florida, January 21-26, 2007. Topics include advances in dielectric, piezoelectric and ferroelectric materials; electroceramic materials for sensors; thermoelectric materials for power conversion applications; and transparent conductive oxides.

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If you've dreamed about having a customized multimedia PC or one tricked out for your favorite games, build your own and make your dreams come true! Build Your Own PC Do-It-Yourself For Dummies makes it easy. Not only is building your own PC a really rewarding project, it can also save you a nice chunk of cash. This step-by-step guide helps you decide what you need, teaches you what all those computer terms mean, and tells you exactly how to put the pieces together. It shows you: What tools you need (not as many as you might think!) All about operating systems How to install CD and DVD drives The scoop on sound and video, and how to put a sound system together from start to finish How to connect a monitor and install a modem All about setting up and configuring the hard drive Secrets for securing your system, and more Included is a bonus DVD showing you how to install the motherboard,

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The authors provide a range of ideas on how to approach generational shifts in leadership so that the contributions of long-time leaders are valued, new and younger leaders' talent is recognized, and groups are better prepared to work across generational divides. Giving context to these differences, they explore the current assumptions about the upcoming transition between generations in the social sector; introduce new ideas or frames for thinking about generational leadership change; and examine how this change poses individual, organizational, and systemic challenges for those in the social sector. In addition, they provide numerous examples and practical exercises to show how to address these issues. The book concludes with critical advice on how to communicate across generations and key recommendations for future research and action.

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Full of valuable tips, techniques, illustrative real-world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments, and technologies in corporate fraud. Essentials of Corporate Fraud provides an introductory look at fraud and the kinds of fraud that can occur in various areas of a company.

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Helping Sophomores Succeed offers an in-depth, comprehensive understanding of the common challenges that arise in a student's second year of college. Sponsored by the University of South Carolina's National Resource Center for The First-Year Experience® and Students in Transition, this groundbreaking book offers an examination of second-year student success and satisfaction using both quantitative and qualitative measures from national research findings. Helping Sophomores Succeed serves as a foundation for designing programs and services for the second-year student population that will help to promote retention, academic and career development, and personal transition and growth. Praise for Helping Sophomores Succeed "Lost, lonely, stressed, pressured, unsupported, frequently indecisive, and invisible, many sophomores fall off the radar of campus educators at a time when they may most be seeking purpose, meaning, direction, intellectual challenge, and intellectual capacity building. The fine scholars who focused educators on the first-year and senior transitions have done it again?a magnificent book to focus on the sophomore year!" ?Susan R. Komives, College Student Personnel Program, University of Maryland "For years, student-centered institutions have front-loaded resources to promote student success in the first college year. This volume is rich with instructive ideas for how to sustain this important work in the second year of college." ?George D. Kuh, Chancellor's Professor and director, Indiana University Center for Postsecondary Research "A pioneering work, this brilliant text explores in practical and meaningful ways the all but neglected sophomore-year experience, when students face critical choices about their major, their profession, their life purpose." ?Betty L. Siegel, president emeritus, Kennesaw State University? "All members of the campus community?faculty, student affairs educators, staff, and students?will benefit from learning about the unique challenges of the second college year. The book provides research and best practices to help educators and students craft an integrated, comprehensive approach to helping second-year students succeed." ?Marcia Baxter Magolda, distinguished professor, Educational Leadership, Miami University The National Resource Center for The First-Year Experience® and Students in Transition supports and advances efforts to improve student learning and transitions into and through higher education by providing opportunities for the exchange of practical, theory-based information and ideas.

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HANDBOOK of IMPROVING PERFORMANCE IN THE WORKPLACE Volume 2: Selecting and Implementing Performance Interventions In this groundbreaking volume, leading practitioners and scholars from around the world provide an authoritative review of the most up-to-date information available on performance interventions, all presented within a holistic framework that helps ensure the accomplishment of significant results. Addressing more than 30 performance interventions, with such varied topics as Incentive Systems, e-Learning, Succession Planning and Executive Coaching, this volume guides readers through the development of comprehensive performance improvement systems. Each chapter illustrates in practical terms how to select, plan, implement, and manage performance interventions, as well as how to evaluate their results. Through best practices research, comparative analysis, illustrative case studies from around the world, and editorial guidance on how to link together diverse interventions, the handbook is an important guide for achieving desired results in the workplace and beyond. Sponsored by International Society for Performance Improvement (ISPI), the Handbook of Improving Performance in the Workplace, three-volume reference, covers three main areas of interest including Instructional Design and Training Delivery, Selecting and Implementing Performance Interventions, and Measurement and Evaluation.

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HANDBOOK of IMPROVING PERFORMANCE IN THE WORKPLACE Volume 3: Measurement and Evaluation Volume Three of the Handbook of Improving Performance in the Workplace focuses on Measurement and Evaluation and represents an invaluable addition to the literature that supports the field and practice of Instructional Systems Design. With contributions from leading national scholars and practitioners, this volume is filled with information on time-tested theories, leading-edge research, developments, and applications and provides a comprehensive review of the most pertinent information available on critical topics, including: Measuring and Evaluating Learning and Performance, Designing Evaluation, Qualitative and Quantitative Performance Measurements, Evidence-based Performance Measurements, Analyzing Data, Planning Performance Measurement and Evaluation, Strategies for Implementation, Business Evaluation Strategy, Measurement and Evaluation in Non-Profit Sectors, among many others. It also contains illustrative case studies and performance support tools. Sponsored by International Society for Performance Improvement (ISPI), the Handbook of Improving Performance in the Workplace, three-volume reference, covers three core areas of interest including Instructional Design and Training Delivery, Selecting and Implementing Performance Interventions, and Measurement and Evaluation.

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Get the leading guide to acoustics for architects, engineers, and interior designers. A widely recognized, comprehensive reference to acoustic principles for all concerned with the built environment, Architectural Acoustics, Second Edition provides design professionals with up-to-date information on basic concepts, acoustical materials, and technologies for controlling wanted or unwanted sound within and around buildings. Written by a team of internationally recognized experts and experienced consultants, this Second Edition covers fundamental acoustic principles, design criteria, acoustical materials, control strategies, and methods for a wide variety of building types, including educational, healthcare, recreational, residential, commercial, industrial, and transportation facilities. Particular attention is given to places for listening and performance such as theaters, churches, concert and recital halls, outdoor arenas, classrooms, multiuse auditoria, libraries, music practice and rehearsal rooms, recording and broadcast studios, sports venues, home theaters, and other spaces that people meet to communicate and enjoy performance. Updated throughout, this edition features: New information on acoustical standards and guidelines for sustainable building design. Additional, richly detailed case studies demonstrating real-world applications, including the acclaimed Walt Disney Concert Hall and many other building types. Nearly 200 photos and illustrations that further elucidate specific principles, applications, and techniques. New developments in sound reinforcement and audio visual systems and their integration in room design. Progress in research and future directions in acoustical modeling. With fundamental conceptual understanding of basic acoustical principles provided by Architectural Acoustics, Second Edition, building designers can confidently create aesthetically and aurally pleasing spaces, while avoiding problems that could be very costly, if not impossible, to solve later.

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In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service": Eliminate dumb contacts Create engaging self-service Be proactive Make it easy to contact your company Own the actions across the company Listen and act Deliver great service experiences

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Earl Creps is known for his work in connecting the younger generation of postmoderns with their Boomer predecessors. The author of Off-Road Disciplines, Creps, in this new book, takes up the topic of how older church leaders can learn from younger leaders who are more conversant with culture, technology, and social context. In addition to making the benefits of what he calls "reverse mentoring" apparent, he also makes it accessible by offering practical steps to implement this discipline at both personal and organizational levels, particularly in communication, evangelism, and leadership. Creps' new book is a topic of interest both inside and outside the church as older leaders realize that they're not "getting it" when it comes to technologies (iPod, IM, blogging) or cultural issues such as the fact that younger people see the world in an entirely different way. Creps has been personally involved in reverse mentoring for several years and has spoken and written on the subject extensively. He has pastored three churches (one Boomer, one Builder, on X'er) and is currently a church planter in Berkeley, California. He has also served as a consultant and and a seminary professor and administrator, holding a PhD in Communication Studies and a D.Min. from the Assemblies of God Theological Seminary.

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A practical, application-oriented text that presents analytical results for the better modeling and control of power converters in the integration of green energy in electric power systems The combined technology of power semiconductor switching devices, pulse width modulation algorithms, and control theories are being further developed along with the performance improvement of power semiconductors and microprocessors so that more efficient, reliable, and cheaper electric energy conversion can be achieved within the next decade. Integration of Green and Renewable Energy in Electric Power Systems covers the principles, analysis, and synthesis of closed loop control of pulse width modulated converters in power electronics systems, with special application emphasis on distributed generation systems and uninterruptible power supplies. The authors present two versions of a documented simulation test bed for homework problems and projects based on Matlab/Simulink, designed to help readers understand the content through simulations. The first consists of a number of problems and projects for classroom teaching convenience and learning. The second is based on the most recent work in control of power converters for the research of practicing engineers and industry researchers. Addresses a combination of the latest developments in control technology of pulse width modulation algorithms and digital control methods Problems and projects have detailed mathematical modeling, control design, solution steps, and results Uses a significant number of tables, circuit and block diagrams, and waveform plots with well-designed, class-tested problems/solutions and projects designed for the best teaching-learning interaction Provides computer simulation programs as examples for ease of understanding and platforms for the projects Covering major power-conversion applications that help professionals from a variety of industries, Integration of Green and Renewable Energy in Electric Power Systems provides practical, application-oriented system analysis and synthesis that is instructional and inspiring for practicing electrical engineers and researchers as well as undergraduate and graduate students.

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