Search results for ""Author TERI""
Charlesbridge Teen Evolution
£17.90
£14.40
Clarion Books The Book of Lies
£17.99
Hachette Children's Group Red Sky Burning
Where do you run when there's no one left to trust? The stunning follow up to DARK BLUE RISING, the new thriller trilogy from Teri Terry.She survived the hurricane and now Tabby is on the run, hoping she can make it to her old friend Jago before her pursuers catch her. All she has are questions, about the experiments she saw in the basement of her swim school...about who - or what -she is.Denzi is also searching for answers after the storm. But each time he connects with a survivor, they disappear.The environmental activist group The Circle claims responsibility for the hurricane that destroyed Tabby and Denzi's school and caused great damage around the world. Now they threaten further terror if their demands aren't met. As the political tension bubbles over into violence, Tabby and Denzi search for the truth. There's something connecting them, drawing their paths into one. Can they put the puzzle pieces together and discover what The Circle wants with them? Sometimes it's better not to know the truth...
£8.76
C & T Publishing Color, Thread & Free-Motion Quilting: Learn to Stitch with Reckless Abandon Plus 36 Quilting Designs
Learn how colour, thread, and motif come together to create the quilt of your dreams! Machine quilters can get free-motion tips to boost your confidence. Make your thread a design element.
£26.09
Nova Science Publishers Inc Hurricanes and Wildfires: Impact, Assistance and Recovery
£183.59
Austin Macauley Publishers LLC Lindy Ladybug's Party
£11.26
Hachette Children's Group Fated
Don't miss this prequel to the multi award-winning SLATED trilogy by Teri Terry, queen of the teen thriller!I'm just one girl. What can I do?Sam's cosy life as daughter of the Deputy Prime Minister is about to end. These are turbulent times. Borders have closed and protests are turning violent. The government blames the country's youth, and is cracking down hard. Mobile phones are blocked, gatherings are banned and dissent is brutally crushed.Sam is torn between family loyalty and doing what is right. When she meets Ava and Lucas her mind is made up.One girl, one choice. She can make a difference: she must. Even if her life - and her heart - are on the line ...A red-hot thriller packed with secrets and revelations that shines a new light on the award-winning SLATED trilogy.
£8.99
Hachette Children's Group SLATED Trilogy: Fractured: Book 2
Kyla's memory has been erased,her personality wiped blank,her memories lost for ever.Or so she thought.Kyla shouldn't be able to remember anything. But she can - and she's beginning to realise that there are a lot of dark secrets locked away in her memories. When a mysterious man from her past comes back into her life, she thinks she's on her way to finding the truth. But the more she learns about her history, the more confusing her future becomes...Set in a disturbing future world, FRACTURED is an engrossing, fast-paced read that establishes Teri Terry as a master thriller writer.Book 2 in the acclaimed SLATED trilogy.
£8.99
Arcadia Publishing Iconic Restaurants of Butler County, Ohio
£19.79
Sourcebooks, Inc Lucky Chance Cowboy
£8.55
Amsterdam University Press Epistolary Entanglements in Film, Media and the Visual Arts
This collection departs from the observation that online forms of communication—the email, blog, text message, tweet—are actually haunted by old epistolary forms: the letter and the diary. By examining the omnipresence of writing across a variety of media, the collection adds the category of Epistolary Screens to genres of self-expression, both literary (letters, diaries, auto-biographies) and screenic (romance dramas, intercultural cinema, essay films, artists’ videos and online media). The category Epistolary encapsulates an increasingly paradoxical relation between writing and the self: first, it describes selves that are written in graphic detail via letters, diaries, blogs, texts, emails and tweets; second, it acknowledges that absence complicates communication, bringing people together in an entangled rather than ordered way. The collection concerns itself with the changing visual/textual texture of screen media and examines what is at stake for our understanding of self-expression when it takes Epistolary forms.
£110.37
F.A. Davis Company Pharmacotherapeutics for Advanced Practice Nurse Prescribers
Provides the in-depth information students need to be safe and effective prescribers, building students' knowledge of pharmacology by first providing an overview of pharmacologic principles and then teaching them how to apply those principles to clinical practice.
£168.29
SAGE Publications Inc The Communication Playbook
£77.14
Plural Publishing Inc Assessment of Management of Central Auditory Processing Disorders in the Educational Setting: From Science to Practice
the second edition of this highly respected book in the field of audiology takes a comprehensive look at the basic principles underlying central auditory processing disorders and the screening, assessment, and management of these disorders in school-age children. The book focuses on the practical application of scientific theory.
£119.00
Gallery Books The Accidental Beauty Queen
£15.29
Abrams Andrew Jackson: The Making of America #2
Born into poverty, Andrew Jackson (1767–1845) rose to become the nation’s seventh president and the founder of the Democratic Party. When the War of 1812 broke out, Jackson’s leadership earned him national fame as a military hero, and during the 1820s and 1830s he became an influential, and polarizing, political figure. Jackson is best known for making America more democratic. The problem was that, for Jackson, “the people” were white and male. So while he moved the United States toward a true democracy, he also trampled on the rights of minorities, appointing proslavery Supreme Court justices and giving America the Indian Removal Act, which resulted in the Trail of Tears. The book includes selections of Jackson’s writings, endnotes, a bibliography, and an index.
£8.56
HarperCollins Publishers Inc No Crumbs Left: Whole30 Endorsed, Recipes for Everyday Food Made Marvelous
As millions of people know, one of the toughest things about completing the Whole30 is figuring out what to eat next, the other 335 days of the year. Teri Turner, creator of No Crumbs Left, has healthful and great tasting answers. Food is Teri’s love language, and her approach to getting people into the kitchen, rolling up their sleeves, and cooking is contagious. “Don’t be afraid to fail: it’s just food,” is one of her mantras. Teri’s passion is evident on every page of her first cookbook, as she leads readers through a discovery of new flavours and spice combinations and teaches people to trust their cooking instincts. Teri’s recipes, most of which are gluten-free, grain-free, dairy-free, and Whole30 compliant, are what makes No Crumbs Left so unique. Simple and incredibly delicious dishes such as Pistachio Pesto Chicken Breast, Shrimp Pad Thai, and Spicy Pepperoncini Beef are on the dinner table quickly. The impossibly easy Sugar Snap Pea Salad features two of Teri’s signature Magic Elixirs, Green Goddess Dressing and Smoky Pepitas, which are both made in advance and kept on hand to elevate countless meals. Her signature Marinated Red Onions, 999 Island Dressing, Gomasio, and Spicy Almond Sauce are true secret weapons. The Family chapter features the special recipes her own children grew up with and evoke home, love, and motherhood. Teri considers this book a love letter to her mother, and woven throughout are tips and favourite quotes to bring you right into her kitchen, where there is always an extra seat at the table.
£24.07
FISCHER Sauerländer Bezwungen
£9.49
FISCHER Sauerländer Gelscht Slated trilogy Bd 1
£10.13
Wolters Kluwer Health Document Smart: The A-to-Z Guide to Better Nursing Documentation
Feeling unsure about documenting patient care? Learn to document with skill and ease, with the freshly updated Document Smart, 4th Edition. This unique, easy-to-use resource is a must-have for every student and new nurse, offering more than 300 alpha-organized topics that demonstrate the latest nursing, medical and government best practices for documenting a wide variety of patient conditions and scenarios. Whether you are assessing data, creating effective patient goals, choosing optimal interventions or evaluating treatment, this is your road map to documentation confidence and clarity.
£54.36
Hachette Children's Group SLATED Trilogy: Slated: Book 1
The first book in the bestselling and multi award-winning SLATED trilogy.Kyla's memory has been erased,her personality wiped blank,her memories lost for ever.She's been Slated.The government claims she was a terrorist, and that they are giving her a second chance - as long as she plays by their rules. But echoes of the past whisper in Kyla's mind. Someone is lying to her, and nothing is as it seems. Who can she trust in her search for the truth?Book 1 in the acclaimed SLATED trilogy.
£9.04
Annie's Attic Animal Amigurumi to Crochet: 8 Adorable Designs
The popular Japanese amigurumi style of adorable crochet animals is captured in this thorough how-to that features eight whimsical critters. Instructions on crocheting a bear, bunny, cat, dog, elephant, giraffe, hippo, and monkey delve into how to assemble the animals, and notes and tips on the crochet techniques used are included. These fun, intermediate-level projects are created with worsted-weight yarn and stuffed with fiberfill. The book details how to add finishing touches, such as 12- or 15-millimeter safety eyes, and the finished dolls range in size from 12 to 18 inches tall.
£7.02
Abrams Abraham Lincoln: The Making of America #3
The story of Abraham Lincoln, widely considered America’s greatest president The third installment of the Making of America series, Abraham Lincoln follows one of our most popular presidents. Even though he grew up on the frontier without a formal education, Abraham Lincoln (1809–1865) worked his way up in the government. He was elected to the Illinois House of Representatives, then to the US House of Representatives, and then he became the 16th president of the United States. During his presidency, he led the United States through the Civil War, brought about the emancipation of the enslaved, and strengthened the federal government. Unlike other biographical works, the Making of America series goes beyond individual narratives and links influential figures to create an overarching story of America’s growth. The books can be read on their own and are also a way to entice young readers to study American history. The book includes selections from Lincoln’s writings, endnotes, a bibliography, and an index.
£6.73
Hachette Children's Group Dark Matter: Contagion: Book 1
Don't miss this startling first book in a breathtaking new trilogy from Teri Terry, queen of the teen psychological thriller and author of the bestselling Slated trilogy!URGENT!An epidemic is sweeping the country.You are among the infected. There is no cure, and you cannot be permitted to infect others. You are now under quarantine. The very few of the infected who survive are dangerous and will be taken into the custody of the army.Young runaway Callie survived the disease, but not the so-called treatment. Her brother Kai is still looking for her. And his new friend Shay may hold the key to uncovering what truly happened. From the author of the international sensation Slated comes the first book in a powerful new story of survival and transformation; love and power.
£9.04
Hachette Children's Group Book of Lies
Who lies? Who tells the truth? Death hangs on the answer... 'Highly recommended, especially for those who like their fantasy subtle but chillingly effective, and populated by characters they can believe in' (Starburst Magazine)Tell a lie and the darkness will find you.Quinn and Piper are twins, but they've never met. A tragic event bringsthem together, and draws them into a family curse that stretches across centuries.One twin can command the darkness; the other could hold the key to breaking the curse.But when lies become truth and truth looks like lies, who can you believe?Don't miss this startling new book from Teri Terry, queen of the YA psychological thriller!They are trapped, frozen. Waiting. Straining against the wood that holds them. The unwary catch a glimpse now and then - feel their desperate hunger, see a glint of red eyes - and scurry out of the shadows of the wood, back to the light. She's coming; it will be soon.They will run free on the moors again. The Hunt will return. And the ground will run with blood.
£8.42
Our Daily Bread Publishing Our Daily Bread for Kids: 365 Devotions from Genesis to Revelation, Volume 2 (a Children's Daily Devotional for Girls and Boys Ages 6-10)
£24.21
Usborne Publishing The Dinosaurs Next Door
The eccentric Mr. Puff lives next door to Sam in a house full of interesting things - including a basket of dinosaur eggs! When the dinosaurs begin to grow, something needs to be done - fast! Specially written as part of the Usborne Young Reading Programme for children who have just started reading alone.
£6.66
John Wiley & Sons Inc Handbook of Health Social Work
The updated third edition of the definitive text on health social work Thoroughly revised and updated, the third edition of Handbook of Health Social Work is an authoritative text that offers a comprehensive review of the diverse field of health social work. With contributions from a panel of international experts in the field, the book is theory driven and solidly grounded in evidence-based practice. The contributors explore both the foundation of social work practice and offer guidance on effective strategies, policies, and program development. The text provides information that is essential to the operations of social workers in health care including the conceptual underpinnings and the development of the profession. The authors explore the practice issues such as theories of health behavior, assessment, communication and the intersections between health and mental health. The authors also examine a wide range of examples of social work practices including settings that involve older adults, nephrology, oncology, and chronic diseases such as diabetes, heart disease, HIV/AIDS, genetics, end of life care, pain management and palliative care, as well as alternative treatments, and traditional healers. This is the only handbook of its kind to unite the body of health social work and: • Offers a wellness, rather than psychopathological perspective and contains treatment models that are evidence-based • Includes learning exercises, further resources, research suggestions, and life-course information. • Contains new chapters on topics such as international health, insurance and payment systems, and implementation of evidence-based practice • Presents information on emerging topics such as health policy in an age of reform, and genomics and the social environment • Reviews new trends in social work and health care including genetics, trans-disciplinary care, and international, national, and state changes in policy Written for social work educators, administrators, students, and practitioners, the revised third edition of Handbook of Health Social Work offers in one volume the entire body of health social work knowledge.
£82.95
Usborne Publishing Ltd The Story of Castles
The fascinating history of castles told for children just beginning to read growing in reading confidence and ability. Explains in a lively way why castles were first built, what it was like to live in one, and the cunning tricks used to defend them. Part of the Usborne Reading Programme developed with reading experts at the University of Roehampton. Also available with an audio CD with a dramatic listen-along recording with music and sound effects, followed by a read-along version with prompts for page turns.
£6.66
Usborne Publishing Ltd The Story of Rome
The story of the Roman Empire, retold as a story for children growing in reading confidence. Re-tells the history of Rome, from the myth of Romulus and Remus to the foundations of the vast Empire and the Emperors who ruled it and its eventual collapse. Colourfully illustrated by Teri Gower. Usborne Young Reading has been developed with reading experts from Roehampton University.
£6.66
Touchstone Books Off Balance
£16.19
Quarto Publishing Group USA Inc The Urban Garden: 101 Ways to Grow Food and Beauty in the City
In The Urban Garden you’ll find dozens of inspiring and creative ways to grow flowers, shrubs, vegetables, herbs, and other plants in small spaces and with a limited budget. Whether you want to grow on a balcony, rooftop, front stoop, or a tiny urban patio, turn your growing dreams into reality and build a gorgeous and unique garden that showcases your personal style while still being functional and productive. With the ingenious ideas and resourceful tactics found here, you’ll be maximizing yields and beauty from every square inch of your space, while also making a lush outdoor living area you’ll crave spending time in. Take inspiration from urban gardeners around the world and learn to: Install planting pockets on fences and walls Grow a rooftop garden in lightweight grow bags Tips for designing small spaces that feel BIG Build a salad table for growing lettuce and greens Utilize garden structures and plants for decorative screening Support pollinators by creating a small-scale habitat Design a pet-friendly urban yard Employ climbing plants and vines to add privacy and reduce noise Plant in layers to maximize yields and add beauty Whether you’re growing edible plants or beautiful flowers, the 101 amazing growing ideas found in The Urban Garden will turn your tiny urban yard into a treasure trove of green you’ll be proud to share with family and friends.
£17.09
Atria Books When the Brain Cant Hear Unraveling the Mystery of Auditory Processing Disorder
In this landmark book, Dr. Teri James Bellis, one of the world's leading authorities on auditory processing disorder (APD), explains the nature of this devastating condition and provides insightful case studies that illustrate its effect on the lives of its sufferers. Millions struggle silently with APD. For many of them, holding a simple conversation can be next to impossible. As sound travels through an imperfect auditory pathway, words become jumbled, distorted, and unintelligible. As Dr. Bellis notes, the most profound impact of this highly specific impediment to auditory comprehension may be on the young. Facing a severely reduced ability to read, spell, comprehend, and communicate, children with APD are subject to anxiety, academic failure, and a damaged sense of self. Often, they are misdiagnosed. Discussing the latest and most promising clinical advances and treatment options, and providing a host of proven strategies for coping, Dr.
£18.99
Wolters Kluwer Health Mills and Sternberg's Diagnostic Surgical Pathology
Selected as a Doody’s Core Title for 2023! Comprehensive and practical, Mills and Sternberg’s Diagnostic Surgical Pathology, 7th Edition, presents advanced diagnostic techniques for differential diagnosis of the surgical specimen and the latest information on all currently known diseases. Led by Drs. Teri A. Longacre, Joel K. Greenson, Jason, L. Hornick, and Victor E. Reuter, a virtual “who’s who” of experts in the field provide authoritative guidance on the diagnostic evaluation of every type of specimen from every anatomic site. Visually stunning and thoroughly up to date, this classic two-volume reference is a must-have resource no matter what your level of training or expertise. Covers virtually all diseases seen by surgical pathologists, grouped anatomically and focused on differential diagnosis for each type of specimen. Emphasizes practical, real-world guidance that mimics a personal consultation with expert colleagues, offering the authors’ personal approaches to biopsy evaluation throughout. Includes significant updates in key areas of the field, particularly in immunohistochemistry and molecular pathology. Features more than 4,500 full-color illustrations, each color-balanced to dramatically improve image quality. Incorporates updated World Health Organization (WHO) terminology regarding tumor diagnosis. , Enrich Your eBook Reading Experience Read directly on your preferred device(s), such as computer, tablet, or smartphone. Easily convert to audiobook, powering your content with natural language text-to-speech. ,
£333.00
Roaring Brook Press A Firehose of Falsehood: The Story of Disinformation
Thanks to the concerted efforts of Russian troll farms, extremist TV pundits, and self-fashioned Internet “prophets,” Americans have found themselves unable to distinguish fact from fiction - and that’s the way would-be authoritarian leaders want it. As America grapples with the Big Lie and the future of democracy hangs in the balance, A Firehose of Falsehood takes us through history to showcase how dictators and kings have used different methods of disinformation to disenfranchise the public and consolidate power. Using examples from as far back as 522 BCE, Teri Kanefeld and Pat Dorian lushly illustrate how tenuous humanity’s relationship with the truth has always been - and then show us how we can beat back the lies.
£22.49
Tuttle Publishing Jeet Kune Do
Apply the combat science of Bruce Lee's revolutionary martial art!
£9.79
The University of Chicago Press En Guerre: French Illustrators and World War I
With 2014 marking the one-hundredth anniversary of the commencement of World War I, En Guerre offers a fresh, thought-provoking exploration of the impact of the Great War as viewed through the lens of French graphic illustration of the period. Published in conjunction with an exhibition of these illustrations at the University of Chicago Library's Special Collections Research Center, this catalog draws from illustrated books, magazines, and prints to present a wide range of perspectives on themes essential to a deeper understanding of the war in France: patriotism, nationalism, propaganda, and the soldier's experience, as well as the mobilization of the French national home front as seen through fashion, music, humor, and children's literature. With a text by noted historians Neil Harris and Teri J. Edelstein and featuring more than one-hundred reproductions of the vivid and colorful work of French illustrators, En Guerre reaffirms the persuasive role that art can play in the service of political and military power.
£15.18
Taylor & Francis Inc Solution-Focused Substance Abuse Treatment
Solution-Focused Substance Abuse Treatment describes the standard of care for substance abuse treatment, demonstrates how solution-focused brief therapy exceeds this standard, and shows how it can effectively be used in substance abuse evaluation, case management, and both individual and group treatment. Beginning and advanced concepts are provided to address the questions of even the most advanced clinician, all placed in the context of cultural awareness. Most importantly, the author answers the many questions professionals may have about how solution-focused brief therapy can be successfully integrated into the field of substance abuse. It provides a thorough understanding of the issues that therapists face when working with this at times challenging population, and demonstrates how the use of solution-focused brief therapy can minimize power struggles and enhance client success. Sample forms and handouts are included, as are additional resources for effective evaluation and treatment.
£105.00
Quirk Books Tiny Food Party!: Bite-Size Recipes for Miniature Meals
Hors d'oeuvres have a reputation for requiring frou-frou ingredients that are difficult to identify - let alone locate in a grocery store. (When's the last time you ate an amuse-bouche at home?) It's about time for an appetizer cookbook that has fun with the concept of tasting an entire meal in one bite! With "Tiny Food Party", Teri Lyn Fisher and Jenny Park share super quick and easy recipes for little bite-size munchies - delightfully miniature versions of all your favorite foods! Thinly slice shallots, batter and fry 'em, add with a creamy buttermilk ranch sauce, and you've got dainty Bite-Size Onion Rings. Use mini cupcake tins to bake up sweet Little Cheesecakes! Or fill small rectangles of pie dough with Nutella and marshmallow, bake until crispy, decorate with icing-and sprinkles, of course-and you've got irresistibly charming Mini Homemade Pop Tarts. "Tiny Food Party" Includes Adorable Appetizers, Itty Bitty Entrees, Pint-Size Desserts, and Teeny-Tiny Cocktails that you can serve in shot glasses or tea cups. With full-color photographs of every single recipe plus tips and tricks for seriously downsizing your favorite recipes scattered throughout, this lighthearted little cookbook is lots of fun!
£16.99
Discovery House Publishers Nuestro Pan Diario Para Ninos
£22.08
Chicago Review Press A Woman's Place Is in the Brewhouse: A Forgotten History of Alewives, Brewsters, Witches, and CEOs
Dismiss the stereotype of the bearded brewer. It’s women, not men, who’ve brewed beer throughout most of human history. Their role as family and village brewer lasted for hundreds of thousands of years—through the earliest days of Mesopotamian civilization, the reign of Cleopatra, the witch trials of early modern Europe, and the settling of colonial America. A Woman’s Place Is in the Brewhouse celebrates the contributions and influence of female brewers and explores the forces that have erased them from the brewing world. It’s a history that’s simultaneously inspiring and demeaning. Wherever and whenever the cottage brewing industry has grown profitable, politics, religion, and capitalism have grown greedy. On a macro scale, men have repeatedly seized control and forced women out of the business. Other times, women have simply lost the minimal independence, respect, and economic power brewing brought them. But there are more breweries now than at any time in American history and today women serve as founder, CEO, or head brewer at more than one thousand of them.As women continue to work hard for equal treatment and recognition in the industry, author Tara Nurin shows readers that women have been—and are once again becoming—relevant in the brewing world.
£17.95
Kendall/Hunt Publishing Co ,U.S. Teaching Texas: A Complete and Practical Approach to Understanding and Applying the Pedagogy and Professional Responsibilities (PPR) TExES
Teaching Texas: A Complete and Practical Approach to Understanding and Applying the Pedagogy and Professional Responsibilities (PPR) TExES is a hands-on guide for preservice teachers to prepare for the TExES examination. The publication integrates real-life scenario-based questions, tips, theory, and additional invaluable information for the preservice teacher to analyze situations and make professional decisions.Teaching Texas by Teri Bingham (West Texas A&M University): Features expertly-written content in the 13 competencies of all four domains of the TExES exam. Includes a description, key terms, lesson designs, discussion outlines and activities, task analyses, instructional objectives, sample test questions/answers, references, additional links, and more for each competency. Integrates Tips for Competency vignettes within each of the competencies. These bulleted tips, provided by experts in the field, aid the reader in passing the PPR exam.
£90.90
Temple University Press,U.S. Letting Play Bloom: Designing Nature-Based Risky Play for Children
Children love to play in risky—often misunderstood to mean unsafe—ways. It is often how they learn. Research shows that activities like climbing on trees and boulders, hiking in nature, and playing in a creek are excellent ways for kids to develop their creativity and their senses, because playing outdoors evokes different sights, sounds, smells, and textures. Letting Play Bloom analyzes five outstanding case studies of children’s nature-based risky play spaces—the Slide Hill at Governors Island in New York, the Berkeley (CA) Adventure Playground, and Wildwoods at Fernbank Museum in Atlanta, as well as sites in the Netherlands and Australia. Author Lolly Tai provides detailed explanations of their background and design, and what visitors can experience at each site. She also outlines the six categories of risky—not hazardous—play, which involve great heights, rapid speeds, dangerous tools, dangerous elements, rough-and-tumble play, and wandering or getting lost. These activities allow children to explore and challenge themselves (testing their limits) to foster greater self-worth while also learning valuable risk-management skills such as dealing with fear-inducing situations.Filled with more than 200 photographs, Letting Play Bloom advocates for a thoughtful landscape design process that incorporates the specific considerations children need to fully experience the thrill that comes from playing in nature.
£39.00
John Wiley & Sons Inc Unleashing Excellence: The Complete Guide to Ultimate Customer Service
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
£18.90
Little, Brown & Company Zip! Zoom! On a Broom
One goes zip,two go zoom.Three witches glide from room to room.So begins this witchy counting story. Counting up from 1 to 10 and back down again, ten witches jump on a broom--and then fall off one by one! Written in pitch-perfect rhyme, and full of fun read-aloud energy that will have kids memorizing lines and clamoring to read the book again and again, this book hits the mash-up sweet spot between perennially important concept and growing holiday promotional moment.
£12.71
Usborne Publishing Ltd Stories of Fairies
Three new and original stories about Crystal, Poppy and Lily, three fairies in a flap over stolen wands, flying lessons and fairy balls. Vibrant illustrations evoke the magical world of Fairyland. Part of Young Reading Series 1 for readers just starting to read alone. Developed in conjunction with reading experts from Roehampton University.
£6.66
Archway Publishing Queen Bee's Alphabet Ckbk
£29.34