Search results for ""mcgraw-hill""
McGraw-Hill Education ISE College English and Business Communication
Double the Experience with College English and Business Communication, and create a Prepared Communicator for the Interconnected World.College English and Business Communication, provides a corrective approach to the fundamentals of communication including: reading, listening, speaking, writing, along with the application of these communication skills in the workplace such as e-mails and reports. College English and Business Communication closes with business use of technology, presentations, and employment communication. Rich in supplements, its activity workbook leads students to apply essential skills, leaving them doubly prepared for communicating in college and business.Combined with its digital component, it nurtures students' writing and presentation abilities, which are necessary for the interconnected world.
£59.99
McGraw-Hill Education The Digital Doctor: Hope, Hype, and Harm at the Dawn of Medicine’s Computer Age
The New York Times Science Bestseller from Robert Wachter, Modern Healthcare’s #1 Most Influential Physician-Executive in the USWhile modern medicine produces miracles, it also delivers care that is too often unsafe, unreliable, unsatisfying, and impossibly expensive. For the past few decades, technology has been touted as the cure for all of healthcare’s ills.But medicine stubbornly resisted computerization – until now. Over the past five years, thanks largely to billions of dollars in federal incentives, healthcare has finally gone digital.Yet once clinicians started using computers to actually deliver care, it dawned on them that something was deeply wrong. Why were doctors no longer making eye contact with their patients? How could one of America’s leading hospitals give a teenager a 39-fold overdose of a common antibiotic, despite a state-of-the-art computerized prescribing system? How could a recruiting ad for physicians tout the absence of an electronic medical record as a major selling point?Logically enough, we’ve pinned the problems on clunky software, flawed implementations, absurd regulations, and bad karma. It was all of those things, but it was also something far more complicated. And far more interesting . . .Written with a rare combination of compelling stories and hard-hitting analysis by one of the nation’s most thoughtful physicians, The Digital Doctor examines healthcare at the dawn of its computer age. It tackles the hard questions, from how technology is changing care at the bedside to whether government intervention has been useful or destructive. And it does so with clarity, insight, humor, and compassion. Ultimately, it is a hopeful story."We need to recognize that computers in healthcare don’t simply replace my doctor’s scrawl with Helvetica 12," writes the author Dr. Robert Wachter. "Instead, they transform the work, the people who do it, and their relationships with each other and with patients. . . . Sure, we should have thought of this sooner. But it’s not too late to get it right."This riveting book offers the prescription for getting it right, making it essential reading for everyone – patient and provider alike – who cares about our healthcare system.
£17.99
McGraw-Hill Education Hacking Electronics: Learning Electronics with Arduino and Raspberry Pi, Second Edition
Up-to-date hacks that will breathe life into your Arduino and Raspberry Pi creations!This intuitive DIY guide shows how to wire, disassemble, tweak, and re-purpose household devices and integrate them with your Raspberry Pi and Arduino inventions. Packed with full-color illustrations, photos, and diagrams, Hacking Electronics: Learning Electronics with Arduino and Raspberry Pi, Second Edition, features fun, easy-to-follow projects. You’ll discover how to build an Internet-controlled hacked electric toy, ultrasonic rangefinder, remote-controlled robotic rover, audio amp, slot car brakes and headlights—even a smart card reader!• Get up and running on both Arduino and Raspberry Pi • Safely solder, join wires, and connect switches • Identify components and read schematic diagrams • Work with LEDs, including high-power Lumileds and addressable LED strips• Use LiPo batteries, solar panels, and buck-boost power supplies • Use sensors to measure light, temperature, acceleration, sound level, and color • Build and modify audio amps, microphones, and transmitters • Repair gadgets and scavenge useful parts from dead equipment• Get the most out of cheap or free bench and software tools
£22.99
McGraw-Hill Education The New Fat Flush Foods
Fat Flush returns with over 70 of the world’s best fat blasting foods, seasonings, and supplements!The famous Fat Flush Plan has empowered millions of people to take control of their health and well-being. Now, the New Fat Flush Foods contains the very latest cutting-edge diet and detox revelations about the most highly revered superfoods—from your favorite comfort foods from childhood to new foods you will be anxious to try. In addition, you will discover expanded eating and storage tips and fresh Paleo, Ketogenic, vegan, and gluten-free options.The research based guidance and timeless wisdom will help you improve your health and that of your loved ones year round.The NEW Fat Flush Foods also includes how to: • Lose weight and eliminate stubborn fat• Increase your energy levels • Banish bloating and food cravings• Boost your cardiovascular system• Diminish digestive issues• Strengthen your immunity, and much moreHere is everything you need to renew, restore, and reveal your best self EVER! Looking and feeling great has never tasted so good the Fat Flush way!
£16.99
McGraw-Hill Education Maxcy-Rosenau-Last Public Health and Preventive Medicine: Sixteenth Edition
Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.Now in full color, the #1 text spanning the fields of public health and preventive medicine brings you fully up to date on the issues and topics you need to knowMaxcy-Rosenau-Last Public Health and Preventive Medicine has been updated and revised for the first time in more than a decade. This highly anticipated and extensive edition provides the most current information and insights available on evidence-based public health and preventive medicine, from basic methodologies of public health to principles of epidemiology and infection control to environmental toxicology to global health. The most comprehensive resource of its kind, Maxcy-Rosenau-Last Public Health and Preventive Medicine is the clear choice for anyone seeking a career in public health. Features:• Edited and written by a who's who of global experts• 384 photos and illustrations• New full-color format and improved artwork• Significantly expanded coverage of diseases and preventive methods common in international markets • Greater use of tables and summary lists for easier reading and retention
£246.99
McGraw-Hill Education Macroeconomics
A Complete View of MacroeconomicsDornbusch, Fischer, and Startz’s Macroeconomics relies on straightforward explanations by emphasizing concepts over technique, and fitting difficult material into a larger framework so students can see its relevance in the world. The authors explore state-of-the art research, while allowing for flexibility in how much to emphasize these topics. A balanced approach explains both the potential and limitations of economic policy. Hallmark features and key changes in the 13th edition include:• Background and analysis on The Great Recession of 2007-2009 and its aftermath.• Updates on unemployment and the Federal Reserve, including more detailed dives into each topic with current data, definitions, and context.• History Speaks and What More Do We Know? boxes callout relevant data and information that further enhance the concepts covered within each chapter.• Macroeconomics employs a model-based approach to macroeconomic analysis and demonstrates how various models relate to the goal of giving students the capacity to analyze current economic issues in the context of an economic frame of reference.• A focus on international perspectives helps students understand the important links connecting foreign economies to their own.
£64.99
McGraw-Hill Education Power & Choice: An Introduction to Political Science (Int'l Ed)
This program provides a general, comparative introduction to the major concepts and themes of political science. The title of the book, Power & Choice, indicates a subsidiary theme that recurs at intervals. We may view politics as (1) the use of power or (2) the production of a public choice. Often one or the other is heavily emphasized in approaching the subject. Marxism emphasizes politics as the use of power, while pluralism and much formal modeling work emphasize the emergence of public choices.
£59.99
McGraw-Hill Education DERIVATIVES
Derivatives makes a special effort throughout the text to explain what lies behind the formal mathematics of pricing and hedging. Questions ranging from ‘how are forward prices determined?’ to ‘why does the Black-Scholes formula have the form it does?’ are answered throughout the text. The authors use verbal and pictorial expositions, and sometimes simple mathematical models, to explain underlying principles before proceeding to formal analysis. Extensive uses of numerical examples for illustrative purposes are used throughout to supplement the intuitive and formal presentations.
£61.99
McGraw-Hill Education Blue Level Reading Box Reading Ages 6 12
Reading Box Blue Level is a comprehensive reading kit with multi-level and multi-text content that aims to address decoding and comprehension learning gaps and engage reluctant readers. Suitable for students in Years 4-5, or students reading at a reading age of 6-12, the box includes a range of high-interest persuasive, informative and imaginative texts which urge readers to ask interpretive and critical questions.
£449.99
McGraw-Hill Education Responsive Healthcare
* How should marketing be carried out by publicly-funded health services?* How must conventional marketing techniques be altered for this purpose?* What lessons can be drawn from practical attempts to market healthcare to date?This comprehensive book covers all main aspects of marketing and describes how conventional marketing methods can be adapted for use in healthcare and publicly-funded systems responsible for health promotion and health service planning. Written for busy health service managers and clinical professionals, the book shows how successful marketing can be put into practice. The material is organized according to the different type of marketing task found in health systems: healthcare purchasing, health promotion, public hospital provision, primary care and consumer research. Responsive Healthcare focuses mainly on the British health system and its recent reforms, but the general themes and lessons to be learned are applicable to most health systems and
£30.99
McGraw-Hill Education Build Your Own PC on a Budget A DIY Guide for Hobbyists and Gamers
Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.Design and assemble an inexpensive yet fast and reliable PCConstruct the PC of your dreams using the practical information contained in this hands-on guide. Build Your Own PC on a Budget explains, step-by-step, how to put together a customized computer that is affordable, stable, and powerful. Discover how to choose the parts that fit your needs, safely connect and test components, add video and peripherals, install an operating system, connect to the Internet, and go wireless. Security, maintenance, and software updates are fully covered in this DIY book.Loo
£23.99
McGraw-Hill Education Pocket Guide: Pharmacokinetics Made Easy
Presents a complex topic in a simple, easy-to-understand way Pocket Guide: Pharmacokinetics Made Easy is the latest update of the popular Pharmacokinetics Made Easy. It is suitable for a wide audience including medical practitioners, health professionals, and students. The individual chapters were initially published as a series of articles in Australian Prescriber to assist practitioners in drug dosing and therapy. The physiological approach herein adopted addresses clinical issues in drug therapy and makes them directly applicable to practice situations. Key Selling Features: - Self-assessment questions in each chapter - Glossary of symbols - Use of equations to explain physiological factors underlying important pharmacokinetics processes - Endorsed and co-published with Australian Prescriber - List of key points summarizing the content to improve accessibility and understanding
£26.99
McGraw-Hill Education Global Business Today 2024 Release ISE
Global Business Today sets the standard for International Business courses, at both undergraduate and graduate levels. It is relevant (timely, comprehensive), practical (focused on applications of concepts), and integrated (logical flow of topics from chapter to chapter). The success of past editions was based on the incorporation of leading-edge research, the use of the up-to-date examples and statistics to illustrate global trends and enterprise strategy, and the discussion of current events within the context of the appropriate theory. Building on these strengths, the 2024 Release focused on the following: 1. Incorporate new insights from scholarly research. 2. Make sure the content covers all appropriate issues. 3. Make sure the text is up to date with current events, statistics, and examples. 4. Add new and insightful opening and closing cases in most chapters. 5. Incorporate global EDGE features in every chapter.
£56.99
McGraw-Hill Education Understanding Human Sexuality ISE
Since its conception, Understanding Human Sexuality has achieved distinction and success by following the science of human sexuality. The first of the modern sexuality textbooks, Understanding Human Sexuality introduced this topic to students through the science that has uncovered what we know about the field. Groundbreaking when it first appeared, this research-based tradition continues to deliver a contemporary, balanced introduction to human sexuality in an integrated learning system that engages students in learning the content of the course, about others, and about themselves. The new Guide to Diversity, Equity, and Inclusion reflects the author’s longstanding commitment to integrate issues of diversity with the latest scholarship.
£50.99
McGraw-Hill Education Integrated Principles of Zoology ISE
Integrated Principles of Zoology is considered the standard by which other texts are measured. With its comprehensive coverage of biological and zoological principles, mechanisms of evolution, diversity, physiology, and ecology, organized into five parts for easy access, this text is suitable for one- or two-semester introductory courses.
£58.99
McGraw-Hill Education Theatrical Design And Production ISE
Theatrical Design and Production is a comprehensive and practical survey that examines the technical and design aspects of play production, including scene design and construction, lighting, sound, costume, and makeup. Design is presented as both an art closely integrated with the director’s, actor’s, and playwright’s visions, and a craft that provides practical solutions for the physical manipulation of stage space.
£58.99
McGraw-Hill Education Financial & Managerial Accounting ISE
Financial and Managerial Accounting: The Basis for Business Decisions continues to offer a solid foundation for students who are learning basic accounting concepts. Known for giving equal weight to financial and managerial topics, the authors emphasize the need for a strong foundation in both aspects of accounting. The authors made data driven revisions focusing on where students were struggling and updated content accordingly. Updates have also been made to the high-quality end of chapter problems and new Guided Example hint videos in Connect.
£61.99
McGraw-Hill Education Strategic Management: Concepts ISE
Frank T. Rothaermel wrote Strategic Management 6e from the ground up because the world has changed dramatically since 5e was published (in January 2020). Events such as the COVID-19 pandemic, social justice movements, war, and disenchantment with the economic system profoundly impact how leaders run companies in their quest for competitive advantage. Rothaermel 6e synthesizes and integrates conceptual frameworks, empirical research, and practical applications with current real-world examples to help students make sense of a fast-changing and complex world. Rothaermel 6e is industry-leading in diversity and inclusion by featuring leaders with different backgrounds and companies that today’s students can relate to and thus internalize the knowledge acquired. The new 6e prepares students with the foundation they need to understand how companies gain and sustain competitive advantage while developing skills to become successful leaders capable of making well-reasoned strategic decisions. As sole author, Rothaermel continues to provide an unmatched tight linkage between the concepts and cases, resulting in engaging and enjoyable content.
£56.99
McGraw-Hill Education Accounting Information Systems ISE
Accounting Information Systems 4e covers the four roles for accountants with respect to information technology: users of technology and information systems, managers of users of technology, designers of information systems,and evaluators of information systems. Accountants must understand the organization and how organizational processes generate information important to management. The focus of Accounting Information Systems 4e is on the accountant's role as a business analyst in solving business problems by database modeling, database design, and business process modeling. Unlike other texts that provide a broad survey of AIS related topics, this text concentrates on developing practical business analysis skills through real-world examples, problems, and projects. Whether you are developing a new course for AIS or incorporating AIS materials into your existing curriculum, Accounting Information Systems 4e will help your students develop the technological skills they need for their future careers.
£61.99
McGraw-Hill Education Thermodynamics: An Engineering Approach ISE
Cengel’s Thermodynamics is known to be student friendly, self-instructive, and easy to read and understand even for the most challenging topics with the help of attractive illustrations, examples, and real-world applications. The authors’ philosophy is that the best way to learn is by practice. Special effort is made throughout the book to reinforce material that was presented earlier and to appeal to students’ natural curiosity and intuition. For instructors looking to engage students and enhance their problem-solving skills, Connect offers student-friendly, accessible content, tools, and resources that develop high-level problem-solving and critical thinking skills, including New Application-Based Activities.
£58.99
McGraw-Hill Education Marine Biology ISE
Marine Biology covers the basics of marine biology with a global approach, using examples from numerous regions and ecosystems worldwide. This introductory, one-semester text is designed for non-majors. Authors Castro and Huber have made a special effort to include solid basic science content needed in a general education course, including the fundamental principles of biology, the physical sciences, and the scientific method. This science coverage is integrated with a stimulating, up-to-date overview of marine biology.
£58.99
McGraw-Hill Education Environmental Geology ISE
Environmental Geology presents the student with a broad overview of environmental geology. The text looks both at how the earth developed into its present condition and where matters seem to be moving for the future. It is hoped that this knowledge will provide the student with a useful foundation for discussing and evaluating specific environmental issues, as well as for developing ideas about how the problems should be solved.
£58.99
McGraw-Hill Education Microeconomics ISE
Optimize your outcomes. With McConnell/Brue/Flynn, improving outcomes has never been simpler. If given the chance to work harder or smarter, which would you choose? This product’s modern approach makes learning and applying economics easier for instructors and students alike. From real-life examples to cutting-edge digital learning resources, such as interactive graphs, Adaptive Learning Assignments and much more, McConnell offers a student-centered learning environment that presents the subject matter in new and engaging ways. For instructors, a fully supportive teaching package does the heavy lifting so you can focus on what you love.
£64.99
McGraw-Hill Education Research Design and Methods: A Process Approach ISE
Research Design and Methods: A Process Approach takes students through the research process, from getting and developing a research idea, to designing and conducting a study, through analyzing and reporting data. The eleventh edition addresses the change in research practices to supplement or replace null hypothesis significance testing (NHST) with other analytic approaches, including Bayesian analysis. Information on the research process is presented in a lively and engaging way, highlighting the numerous decisions that must be made when designing and conducting research and emphasizing the importance of ethical conduct, both in the treatment of research subjects and in the conduct of research and reporting research results.
£59.99
McGraw-Hill Education Accounting for Governmental & Nonprofit Entities ISE
For more than 60 years, Accounting for Governmental & Nonprofit Entities has led the market in governmental accounting. It is a comprehensive government and not-for-profit accounting text, written for students who will be auditing and working in public and not-for-profit sector entities. Originally published in 1951 and written by Professor R. M. Mikesell, this book and the many subsequent editions revised by Professors Leon Hay, Earl Wilson, Susan Kattelus, Jacqueline Reck, Suzanne Lowensohn, and Daniel Neely have given generations of instructors and students a comprehensive knowledge of the specialized accounting and financial reporting practices of government and not-for-profit organizations, as well as an understanding of how those organizations can better meet the information needs of a diverse set of financial statement users and decision makers. The vision of the early authors continues to be reflected in this 19th edition, and their strategy of providing a large and innovative set of instructional support materials prepared and tested in the classroom by the authors continues to be a guiding principle today. The current author team brings to this edition their extensive experience teaching government and not-for-profit courses as well as insights gained from their professional experience, scholarly writing, and professional activities. The result is a relevant and accurate text that includes the most effective instructional tools.
£61.99
McGraw-Hill Education Corporate Finance ISE
Corporate Finance, by Ross, Westerfield, Jaffe, and Jordan, was written for the corporate finance course at the MBA level and the intermediate course in many undergraduate programs. The text emphasizes the modern fundamentals of the theory of finance while providing contemporary examples to make the theory come to life. The authors aim to present corporate finance as the working of a small number of integrated and powerful intuitions rather than a collection of unrelated topics. They develop the central concepts of modern finance: arbitrage, net present value, efficient markets, agency theory, options, and the trade-off between risk and return, and use them to explain corporate finance with a balance of theory and application. The 13th edition also welcomes a special contributor, Professor Kelly Shue of Yale University.
£61.99
McGraw-Hill Education Computing Essentials 2023 ISE
The rate of change in the digital information age is clearly increasing, and computer literacy is becoming a prerequisite. The goal of the 29th edition of Computing Essentials is to provide students with an introductory understanding of the concepts necessary for success and to instill an appreciation for the effect of information technology on people, privacy, ethics, and our environment. Today's students put much effort toward the things that are relevant to them, yet it is sometimes difficult to engage them in other equally important topics like personal privacy and technological advances. The text is available with Connect, McGraw Hill’s course management and adaptive learning system, helping millions of students reach their potential every year. The new 29th edition adds a focus on practical advice for efficient smartphone use, and every chapter’s Making IT Work for You, Privacy, Ethics, Environment and Look to the Future features have been revised or replaced.
£96.71
McGraw-Hill Education Programmable Logic Controllers ISE
The sixth edition of Programmable Logic Controllers provides an up-to-date introduction to all aspects of PLC programming, installation, and maintaining procedures. The text is written in an easy-to-read style designed for students with no prior PLC experience.This edition is available in Connect with SmartBook 2.0. Instructor resources for this title include: Lecture PowerPoints, an Image Library, Instructor Solutions Manual, LogixPro Lab Manual Answer Key, and the RSLogix 5000 Lab Manual Answer Key.
£56.99
McGraw-Hill Education A First Look at Communication Theory ISE
The 11th edition of A First Look at Communication Theory encourages students who are encountering the field for the first time to tackle theories without fear. The authors’ conversational style and relevant examples keep complex theories within the grasp of first-time theory students. They introduce over 30 diverse theories that are a mix of foundational and recent scholarship and, with the benefit of numerous examples and connections to pop culture, help students apply them to their own lives. The discrete presentation of the theories ensures a well-rounded understanding of each while promoting integrative thinking and facilitating the ability of instructors to skip or rearrange their presentation. The broad selection of theories-from the classics to the cutting edge-ensures that students have a solid foundation with which to begin understanding the relationships between theories.
£59.99
McGraw-Hill Education Adolescence ISE
As a well-respected researcher, Laurence Steinberg connects current research with real-world application, helping students see the similarities and differences in adolescent development across different social, economic, and cultural backgrounds. Through an integrated, personalized digital earning program, students gain the insight they need to study smarter, stay focused, and improve their performance.
£51.99
McGraw-Hill Education Vander's Human Physiology ISE
The thoroughly revised edition of Vander’s Human Physiology is an integrated package of textual and digital material that delivers basic and clinical content, real-life applications, and educational technologies. All these pieces come together to facilitate learning and enthusiasm for understanding the mechanisms of body function. Key focus areas include homeostasis, exercise, and human health. These and other areas of interest are elaborated upon, beginning with Chapter 1, where the key “General Principles of Physiology,” an underlying theme in the book, is first introduced. Unifying themes, such as homeostasis, are explored throughout the book at all levels of system, organ, tissue, and cellular function—themes that are always related to pathophysiology through the use of compelling clinical case studies in all chapters, and a final chapter with several cases that integrate material across the entire book.
£59.99
McGraw-Hill Education Chemistry ISE
Pulling from her experience of teaching general chemistry for many years, the author of the sixth edition of Chemistry offers a text that offers more in-depth explanation in areas where she knows students often encounter misunderstandings. The text is strengthened by its offering in ALEKS, featuring: • ALEKS Topics to assign as pre-requisite assignments to boost student confidence and help those lacking math skills. • End-of-Chapter Questions aligned to the text for homework, test, and quiz assignments. • Virtual Labs to be used as pre-lab prep assignments, or lab replacement. • Video Assignments that break down key concepts and show step-by-step solutions.
£56.99
McGraw-Hill Education Essentials of Corporate Finance ISE
Essentials of Corporate Finance focuses on what undergraduate students with widely varying backgrounds need to carry away from a core course in business or corporate finance. The goal is to convey the most important concepts at a level that is approachable for the widest possible audience. Essentials is written in a relaxed, conversational style that invites the students to join in the learning process rather than being a passive information absorber.Essentials has three basic themes as a central focus: An Emphasis on Intuition: We always try to separate and explain the principles at work on a commonsense, intuitive level before launching into any specifics. A Unified Valuation Approach: We treat net present value (NPV) as the basic concept underlying corporate finance. A Managerial Focus: Students shouldn’t lose sight of the fact that financial management concerns management. We emphasize the role of the financial manager as decision-maker, and we stress the need for managerial input and judgment.
£60.99
McGraw-Hill Education Service Management: Operations Strategy Information Technology ISE
Bordoloi's Service Management 10e contains extensive coverage of the impacts of COVID-19 including the service innovation and progress experienced by a global pandemic. Written in an engaging literary style, based on research and consulting experience of authors, it focuses on service for competitive advantage and integrates technology, operations, and human behavior and the need for continuous quality improvement to be effective in a global environment. This edition continues to acknowledge and emphasize the essential uniqueness of service management.The book is written in an engaging literary style, makes extensive use of examples, and is based on the research and consulting experience of the authors. The theme of managing services for competitive advantage is emphasized in each chapter and provides a focus for each management topic. The integration of technology, operations, and human behavior is recognized as central to effective service management. Emphasis is placed on the need for continuous improvement in quality and productivity in order to compete effectively in a global environment. Each chapter begins with a vignette of a well-known company to motivate the reader and illustrate the strategic nature of the topic to be covered. Each chapter has a preview, a closing summary, key terms and definitions, a service benchmark, topics for discussion, an interactive exercise, solved problems and exercises when appropriate, and one or more cases.
£52.99
McGraw-Hill Education Employee Training & Development ISE
Companies that use innovative training and development practices are likely to report better financial performance than their competitors that do not. Training and development also help a company develop the human capital needed to meet competitive challenges. Many companies now recognize that learning through training, development, and knowledge management helps employees strengthen or increase their skills directly impacting their job performance, satisfaction, and career advancement. The 9th edition covers and addresses the changes in training and development from an employer and employee perspective - adding value to the employer and employee. Based on the author's extensive experience in teaching training and development courses to both graduate and undergraduate students, Employee Training and Development, Ninth Edition, retains the lively writing style, inspiring examples, and emphasis on new technology and strategic training from previous editions.
£52.99
McGraw-Hill Education Managing Human Resources ISE
Managing Human Resources 12e is for the general management student whose jobinevitably will involve responsibility for managing people. It explicitlylinks the relationship between productivity, quality of work life, and profitsto various human resource management activities and as such, strengthens the students'perception of human resource management as an important function, which affectsindividuals, organisations, and society.
£56.99
McGraw-Hill Education Customer Service Skills for Success ISE
Lucas’ top-selling and award-winning Customer Service 8e has been revised to reflect the demands of customer service today. Chapters are divided into three parts, focused on key aspects of customer service: 1) The Profession 2) Skills for Success, and 3) Building and Maintaining Relationships, and Retaining Customers. Throughout the text, readers discover tips for implementing proven customer service strategies, case scenarios, and activities to help apply concepts to real-world situations.Customer Service 8e addresses many market changes such as the impact of the COVID-19 pandemic, working in remote teams and greater focus on customers with disabilities with featuring several companies such as Amazon, Target, American Express and Chipotle. Students will practice putting concepts into action through our integration digital learning platform, Connect. Connect provides revised case analyses that challenge students to apply what they’ve learned to real-world scenarios featuring companies such as Zappos, Ben & Jerry’s, and Southwest Airlines. Additionally, Connect has role-playing application-based activities to help students demonstrate understanding of the key elements that will make customer interactions more successful and revised Language Toolkits geared toward helping students develop an understanding of key terms.
£52.99
McGraw-Hill Education SHRM-CP/SHRM-SCP Certification All-In-One Exam Guide, Second Edition
This highly effective self-study system delivers 100% coverage of all topics on the current versions of the SHRM-CP and SHRM-SCP examsTake the 2022 versions of the SHRM-Certified Professional (SHRM-CP) and SHRM-Senior Certified Professional (SHRM-SCP) exams with complete confidence using the information contained in this integrated exam preparation system. To aid in study, each chapter includes special design elements that reinforce salient points and end-of-chapter questions that are accurate to the content and format of the actual tests.Fulfilling the promise of the All-in-One series, this comprehensive reference serves both as a study tool and a valuable on-the-job reference that will serve HR professionals well beyond the exams. The book drills down on objectives unique to each exam, and special attention is given to scenario-based behavioral competencies questions. SHRM-CP/SHRM-SCP Certification All-in-One Exam Guide, Second Edition also features real-world examples that offer insight and call out potentially harmful situations. Offers complete coverage of the 2022 SHRM Body of Applied Skills and Knowledge (BASK) Online content includes two complete practice exams in the customizable Total Tester exam engine Written by a team of HR experts and experienced educators with decades of experience
£48.59
McGraw-Hill Education The Leadership Accelerator: The Playbook for Transitioning into Your New Executive Role
Harness the power of Deloitte’s demonstrated executive transition method to reach—and succeed in—the highest leadership levels in your companyAjit Kambil is the creator and leader of Deloitte’s program for helping executives like you transition into the very highest levels of your organization. In The Leadership Accelerator, he details the four critical competencies you should master in order to succeed, and he walks you through the process of building your expertise in these key areas: Prioritize and manage time, the only irrecoverable asset for yourself and your organization Manage talent into the right places to deliver measurable results Manage relationships to build social capital and influence other C-suite members to get key agendas executed with the least resistance Drive transformational change in your organization through effective strategies and catalyzing actions Kambil’s model is based on his extensive research over more than a decade and insights from Deloitte’s Transition Labs, a personalized one-day workshop delivered to over 4,000+ executives. These skills are what set the foundation for you to move beyond the status quo and drive transformation and performance.By following the path set out in The Leadership Accelerator, you can improve the odds and speed to personal and organizational success.
£18.89
McGraw-Hill Education Security Analysis, Seventh Edition: Principles and Techniques
The classic work from the “father of value investing”—fully updated for today’s generation of investorsFirst published in 1934, Security Analysis is one of the most influential financial books ever written. With over a million copies sold, it has provided generations of investors with Benjamin Graham and David L. Dodd’s timeless value investing philosophy and techniques.This seventh edition builds on the context and commentary of the sixth edition from ten of today’s leading voices on Wall Street. These masters of value investing discuss the influence of Graham and Dodd on today’s markets and contextualize the philosophy that influenced so many famous investors. Lead editor Seth Klarman, considered an intellectual successor to Warren Buffett in value investing, has assembled a team of contributors to provide commentary on Security Analysis in terms of today’s markets and practices, including how today’s value investors should assess markets, asset classes, and securities Graham and Dodd could not have possibly foreseen. New content includes: An extensively updated Preface by Seth Klarman Contributions by Howard Marks, James Grant, Roger Lowenstein, and 10 other contributors including a number of the most important emerging voices in value investing Addresses the many changes in the business world, financial markets, and investing practices since Graham’s day, including new sections on investing in private as well as public markets, arbitrage strategies, international investing, and portfolio management A foreword by Warren Buffett, Graham and Dodd’s staunchest advocate Chapters from the second edition excluded from this one will be featured as an easy-to-access downloadable resource A new “About this Edition” that contextualizes which chapters have been included and removed Whether you’re an individual investor, retail investor, value investor, or finance student, the new edition of this authoritative guide is a must-read.
£69.29
McGraw-Hill Education CompTIA Linux+ Certification All-in-One Exam Guide, Second Edition (Exam XK0-005)
This comprehensive study guide delivers 100% coverage of every topic on the challenging CompTIA Linux+ examTake the newest version of the CompTIA Linux+ exam (Exam XK0-005) with complete confidence using the detailed information contained in this highly effective self-study guide. You will get clear explanations of every topic on the test along with special elements that reinforce and teach practical skills, step-by-step exercises, exam tips, and notes. Written by an expert in the field, the book serves both a powerful exam preparation tool and an ideal on-the-job reference.CompTIA Linux+ Certification All-in-One Exam Guide, Second Edition (Exam XK0-005) offers complete coverage of every topic on the test and features more than 180 accurate practice questions. Videos and a downloadable virtual machine is pre-configured for use with specific exercises in each chapter. Sidebars throughout offer real-world insights and practical applications, and end-of-chapter summaries and review questions aid in retention. Offers complete coverage of all exam objectives for the CompTIA Linux+ certification Contains a coupon for 10% off any CompTIA exam Online content includes 180 practice questions and training videos from the author
£44.99
McGraw-Hill Education Inside Vanguard: Leadership Secrets From the Company That Continues to Rewrite the Rules of the Investing Business
This rare intimate look at Jack Bogle and his world-changing investment organization provides invaluable lessons for investors, for business leaders, and for historians of finance One of the world’s largest, fastest-growing, and most trusted investing institutions, Vanguard serves over 30 million clients, manages more than eight trillion dollars, and is an influential industry disruptor. Now, Charles D. Ellis—referred to by Money magazine as “the wisest man on Wall Street”—reveals the story behind Vanguard’s rise to the top of the investing world. Provided unprecedented access to Vanguard’s leaders, including Bogle himself, Ellis explains why Bogle started Vanguard and how he developed it into an investment industry disrupter and, eventually, an industry leader. Along the way, you’ll learn practical lessons about: • Active investing• Index investing• ETFs• Mergers• Building and running a businessEllis includes in-depth interviews with the executives and key leaders of Vanguard, clear takeaways and lessons from their experiences, a primer on ETFs, and Jack Brennan’s Leadership Principles. From the emergence of index funds to the success of exchange-traded funds, Inside Vanguard is a near-Shakespearian drama of individual human struggle and triumph
£19.79
McGraw-Hill Education Radiography PREP (Program Review and Exam Preparation)
The radiography student’s ultimate guide to acing the ARRT® Certification ExamHailed by Doody’s Review Service as “the gold standard among instructors and students,” Radiography PREP delivers a concise summary of the entire radiography curriculum in a readable narrative. Written by an experienced program director, this is a true “must read” for certification or recertification. The book includes more than 900 ARRT-style review questions with detailed answer explanations for correct and incorrect answers, a practice exam, hundreds of illustrations and radiographic images, and powerful learning aids such as summary boxes and a glossary.This tenth edition features: Updated to reflect the most recent ARRT® Radiography Examination Accessible narrative style makes it easier to understand and remember key concepts Covers all the ARRT®content specifications More than 900 Q&A with detailed answer explanations Includes a comprehensive practice exam New: PowerPoint slide deck for instructors
£64.99
McGraw-Hill Education Structural Engineering SE All-in-One Exam Guide: Breadth and Depth, Second Edition
This up-to-date self-study system delivers comprehensive coverage of all topics on the current version of the Structural Engineering SE examTake the latest version of the Structural Engineering (SE) exam with confidence using the information contained in this revised study guide. Structural Engineering SE All-in-One Exam Guide: Breadth and Depth, Second Edition offers background material, real-world examples, sample problems, and accurate practice exams—all in a single volume. This edition features updated regulations and includes additional practice questions, both multiple choice and essay.Using the tried-and-true “All-in-One” format, the book reviews every topic on the test, including building systems, structural analysis, seismic and wind analysis, structural materials, and bridges. Special emphasis is placed on simple and complex code provisions that appear on the exam. Strategies for taking the exam are discussed, giving you insight into how the test is written and graded. Offers comprehensive coverage of every area of the Structural Engineering SE exam Includes practice tests for each portion of the exam and practice essay questions for both buildings and bridges Written by a practicing engineer with first-hand knowledge of how the NCEES develops and grades the SE exam
£74.99
McGraw-Hill Education CompTIA A+ Certification All-in-One Exam Guide, Eleventh Edition (Exams 220-1101 & 220-1102)
This bestselling on-the-job reference and test preparation guide has been fully revised for new 2022 exam objectivesThis fully revised and updated resource offers complete coverage of the latest release of CompTIA A+ exams 220-1101 & 220-1102. You’ll find learning objectives at the beginning of each chapter, exam tips, practice exam questions, and in-depth explanations. Designed to help you pass the CompTIA A+ exams with ease, this definitive guide also serves as an essential on-the-job IT reference.Covers all exam topics, including how to: Work with CPUs, RAM, BIOS, motherboards, power supplies, and other personal computer components Install, configure, and maintain hard drives Manage input devices and removable media Set up, upgrade, and maintain Microsoft Windows Troubleshoot and fix computer problems Install printers and other peripherals Configure and secure mobile devices >Connect to the Internet Set up wired and wireless networks Protect your personal computer and your network Implement virtualization and cloud-based technologies Online content includes: Practice exams for 1101 & 1102 with hundreds of questions One hour of video training from Mike Meyers TotalSim simulations of performance-based questions A collection of Mike Meyers’ favorite shareware and freeware PC tools and utilities
£40.49
McGraw-Hill Education Intended Consequences: How to Build Market-Leading Companies with Responsible Innovation
A pioneering venture capitalist provides an actionable framework for founders and executives to create innovative, enduring companies built for growth and for societal good.The Milton Friedman philosophy that companies exist only to increase shareholder value is dead and buried. The old Silicon Valley tenets of “move fast and break things,” minimum viable products, and hyper engagement at any cost must be replaced with new principles for an era of responsible innovation. We can no longer manage businesses solely for growth. With innovation comes responsibility: to generate returns beyond profits and to recenter technology as a force for good in the world. This requires a shift in the way organizations approach and value work.A company’s mindset—its intent to do good, avoid harmful consequences, and innovate responsibly—is not enough. That mindset must be supported by a business model, a mechanism that leaders must intentionally and proactively build along with the company from the ground up, one that incentivizes and rewards the organization for fulfilling its intentions. Companies need a new set of KCIs, or key consequence indicators, that measure factors such as its impact on customers’ energy consumption, whether its product is being used equally across socioeconomic groups, or if it is actually solving the social problem it is addressing. Not only is this the right thing to do—increasingly, it is what customers, employees, and shareholders demand of business.In this inspiring, practical, and actionable guide, Hemant Taneja: lays out the argument for why a new model of company building and leadership is necessary—and how it can lead to better performance explores why social-good businesses are some of the greatest opportunities today, detailing examples of billion-dollar startups that are addressing inequality, climate change, systemic societal problems, and chronic disease—all while generating profit and positive shareholder returns presents a topic-by-topic road map that addresses business models, artificial intelligence, ethical growth, culture, governance, and good citizenship Intended Consequences is designed as the ultimate playbook for founders, entrepreneurs, leadership teams, and investors on how to build and maintain a responsible innovation company.
£19.79
McGraw-Hill Education Connectable: How Leaders Can Move Teams From Isolated to All In
Expert advice on how to connect a lonely workforce—and improve employee engagement and productivityWhen Covid-19 forced a sudden shift to remote work in 2020, it only exacerbated what had been a long-simmering issue in the workplace: Feelings of isolation and loneliness among employees are on the rise, and contribute to a real and growing mental health problem that affects both individuals and organizations. In Connectable, you’ll learn how addressing the issues—and finding practical, effective solutions—can transform an isolated workforce to one that’s happier, more engaged, and more productive in their efforts.With more than a decade spent helping companies lessen worker loneliness, Ryan Jenkins and Steve Cohen distill their methodology in these pages, showing you what’s causing today’s loneliness, the role inclusion plays in solving it, and how you can decrease loneliness and increase belonging, engagement, and performance with employees at every level—including yourself. You’ll learn: How to develop emotional intelligence to show up for others How to identify lonely or depressed employees How to create psychological safety for employees How to create environments of belonging and inclusion. How to create and cultivate connections across teams (in person or remote) How to create connected, driven, and high-performing teams using the 4-step Less Loneliness Framework™, and more
£19.79
McGraw-Hill Education First Aid Clinical Algorithms for the USMLE Step 2 CK
First Aid™ remains the most trusted name in USMLE® review—just ask any medical student! First Aid Clinical Algorithms for the USMLE Step 2 CK was designed to help you develop and refine your clinical thinking skills—preparing you for success in your clerkship and on the Step 2 CK exam. This new addition to the First Aid™ series uses an algorithmic approach that allows you to methodically walk through the diagnostic decision making process.The content is organized by symptom to reflect how information will be presented in an actual clinical setting. Clinical vignettes focusing on specific illnesses are followed by step-by-step flowcharts outlining the diagnosis and treatment of the illness and its relevant differential diagnoses. • Unique algorithmic approach • Clinical vignettes accompany decision-making algorithms • Flowcharts outline the diagnosis and treatment process
£44.99