Search results for ""author steve hurst""

This magnificent and beautiful work includes an extensive and illuminating text paired with an exceptional collection of 646 color photographs and 78 line drawings of the processes involved in forming metal sculpture, as well as contemporary and historic examples. The author describes in detail the two techniques used to form sculpture castings in metal: the lost wax (cire perdu) method, and the modern variant of sand casting. Metal finishing processes on sculptures are explored in detail. One of the remarkable features of the cooperation given by Pangolin Editions, the largest sculpture foundry in Britain, is the presentation of 114 patination recipes, developed over 20 years by Rungwe Kingdon, Director of Pangolin. For a patinator to give away his trade secrets is not just unusual, it is unprecedented. Hurst describes the importance of metal casting in art education, based on his 35 years of experience teaching sculpture students in universities and apprentices in the engineering industry. The book is an important addition to the libraries of art schools and universities as well as professional and amateur sculptors.

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CRM today is much like BPR in the 1990s. It is the strategy of the 21st century. Everyone is jumping on the bandwagon, but few are doing it in a way that will reap long-term benefits. And while billions are being spent worldwide, as yet there is not one case study of a true CRM focused company that is achieving major business success. Why? Three years ago Quest Media introduced the National Customer Service Awards. The philosophy was to research, recognise and reward organisations that were pushing the barriers of customer management to new limits. Written by the editor of Customer Management magazine, this book draws on Quest's research to reflect the current thinking behind today's front-runners in the customer management field. The authors challenge accepted thought processes and give realistic timeframes for implementing the innovative thinking that will produce tomorrow's Customer Management Excellence. * An 'all you need to know about customer management' handbook - draws on the authors' vast experience to help unravel this complex topic * Provides case studies and examples of organisations that are award-winners in their innovative customer management techniques * Includes a glossary of terms and checklists to help readers benchmark their own progress in implementing successful customer management

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