Search results for ""author sheldon bowles""

With a new foreword by Ken Blanchard An invaluable new strategy for creating enthusiastic employees, from the author of the bestselling The One Minute Manager. Every day thousands of uninspired employees trudge to work – often dooming their companies to failure with their lack of enthusiasm. Drawing on over 20 years’ experience of working with hundreds of corporations across the US – including America Online, Eastman Kodak, General Motors, Hershey Chocolate and Microsoft – Blanchard reveals a sure-fire strategy for boosting employee enthusiasm, productivity and performance. Gung Ho! presents a simple system for inspiring employees. Based on three core ideas: work must be seen as important, workers must be put in control of their own production and managers must cheer their workers on – it is a method that all employees and managers can easily implement and which has already been adopted by such major corporations as K-Mart.

Read more less

With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day – in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature – not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace – and turn their customers into raving, spending fans.

Read more less