Search results for ""author jan smets""

Call centres are no longer the ugly duckling in your company. How do contact centres create value to company and client? Has social media killed our contact centres? How do we throw off the negative aura surrounding contact centres? Judging by the amount of employees in the contact centres of today's companies, one cannot simply overlook their importance to sales, marketing and customer service. Yet somehow still the cliché lives on that customers don't like these out-of-touch, impersonal contact centres. But how do these clichés stand up to the test of reality? Contact Center Management is an investigation into the stereotypes surrounding the sector. As it steers clear of hollowed-out theory and vague slogans, it offers a grounded approach to the creation of value for your company as well as for any client.

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This volume provides a coherent analysis of the economic, monetary and political aspects of growth dynamics in the Euro area. The different relevant aspects in this debate, presented and discussed by leading scholars and representatives of international organizations, include an assessment of the newest theoretical growth models for open economies, and empirical investigation of: the growth divergence between the US and Europe the extent to which fiscal co-ordination is desirable in a monetary union the role of product and labor market reforms the complex relationships between exchange rates and growth the contribution of monetary policy to economic growth and the prospects for economic growth in monetary unions. Although primarily focused on the Euro area, the analysis is equally relevant to all other common currency areas and will be welcomed by academics and students with an interest in European studies and financial economics, as well as policy and decision makers in international organisations, national institutions and central banks.

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