Search results for ""Management Books 2000 Ltd""

How can you build on your people's strengths? How can you encourage them to do superb work? How can you enable them to achieve the team's picture of perfection? This practical book is packed with exercises you can use with your team to help guide them to success.

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How to plan and implement tax-efficient investment strategies, incorporating all the latest budget amendments

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Many senior managers and company leaders are blissfully ignorant of what strategy really is. They use the word strategy constantly without ever clearly defining their own. They berate their staff for being task focused and working in silos, but are unable to articulate a strategy sufficiently clearly to change this. "The Business Strategy Toolkit" is a concise and highly practical guide designed to give managers the tools to: elicit their own strategy; communicate it in the most appropriate ways to their staff; and, look at practical ways to implement that strategy.

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There is only one thing worse than being in the audience when the speaker has had a Groucho Marx moment - "I've had a wonderful time, but this wasn't it!" - and that is being the speaker in question! This humorous, insightful and practical book should interest anyone involved in speaking at events, those considering making the step to becoming a speaker, and especially for those who are professional keynote speakers and trainers. Wide-ranging in its content, the book explains the key qualities needed for successful speakers striving for excellence, preparation and content, platform skills, building a business and working with bureaus and agents. With contributions from some of the world's top speakers in different areas of expertise, the book aims to make you feel inspired to pursue the way to excellence as a speaker.

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A practical guide to inheritance tax and estate planning, packed with examples and advice on how to reduce the tax paid by both settlor and beneficiaries. Provides detailed practical advice on all the best financial planning devices and tactics to save you and your family money.

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Great or Poor is a powerful and proven system to deliver excellent customer experiences in any organisation. Based around four key principles, the book shows readers how to (1) establish a genuine customer-focused mission which is embraced throughout the organisation (2) identify and understand customers' REAL needs (3) get their teams always to go "the extra inch" and (4) establish a true measure of the results. The system has already been tried and tested in a number of organisations with great results. In the words of Guy Insull, founder and MD of The Champions Club, it is is "an amazingly simple yet powerful system"; Neil Robertson, CEO of The British Institute of Innkeeping, describes it as "a real breakthrough"; and author Richard Denny says it is "the best material on customer care that I have ever come across".

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In 2011 over 400,000 graduates will compete for around 45,000 graduate vacancies. In the face of intense competition, recruiters will be besieged with applications. So how do you make sure you attract, retain and inspire the best quality graduates to apply for your organisation? How do you spot the true graduate talent? What's the best way to work with universities? Who should you speak to, who should you avoid, when's the best time to launch a campaign, how much should you spend, and who are these people - Generation Y? Aimed directly at graduate recruiters, this book is unique in that it offers a first-hand insight into how graduate recruitment really works in today's post-Crunch job market.

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This is a book written specifically for the manager, supervisor or other professional needing greater understanding and skill in counselling. Specialist training in this area of work is often complex and time consuming, going beyond what is essential for most workplace counselling situations. Bringing over ten years of experience working as both counsellor and as a trainer of counselling in industry, David focuses on the essentials of workplace advice and guidance, basing his book on his highly successful 'Counselling in the Workplace' courses. The book offers a careful balance between theory, skills and practical examples to help the beginner or the partly-experienced in providing a realistic service for a range of counselling situations. It covers: a comprehensive counselling methodogy; how to develop the most useful counselling attitude; skills in gaining rapport, questioning and information gathering; assessing the counselling needs of the 'client'; differences between supportive, problem solving and therapeutic counselling.

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"Can We Start Again?" is a practical guide to the use of NLP in specific business contexts such as presentations, public speaking, and negotiation. It explains the "science" of NLP in layman's terms, supported with numerous examples and anecdotes, and provides an easy-to-use framework for development and implementation of the skills necessary to put NLP into practice. This book is supported by John Grinder, the official co-founder of NLP, and a major figure on the international business circuit.

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This is another in the "In Ninety Minutes" series, which offers the reader a comprehensive but easily read and easily digestible text, covering a specific topic in an hour and a half of study. Written by the author of many excellent books on mentoring, coaching and guiding people and teams towards their picture of perfection, this book offers exciting help and advice to coaches and any others involved in enabling people to build on their strengths, set specific goals and achieve success. The book introduces the concepts of strengths coaching and outlines clearly the principles and practices involved. Throughout, there are useful guidelines and exercises which acknowledge that everybody has strengths, everybody can build on their strengths and translate them into specific goals. And that everybody can do the final hard part - climbing towards achieving the success they see as their picture of perfection.

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"The Hallmarks for Successful Business" is a complete guide to business development for small and medium-sized companies. It provides proven and practical advice on: the way to survive, change and grow; planning for successful business development; achieving real growth - with minimal risk; creating new business opportunities; and much, much more - by combining the results of extensive research by Dinah Bennett at the Foundation for SME Development at the University of Durham with the hands-on consulting experience of David Hall and his associates, this book provides a practical step-by-step guide to actions which business people can take to achieve tangible success. Throughout the text, the book is packed with practical examples and procedures being used by manufacturing and service companies in the field.

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This book consists of a number of exercises designed to help you to analyse and develop your personal skills, aptitudes and ambitions. It provides the key to a number of essential career development skills, including: Knowing Yourself; Learning from Experience; Research Skills; Setting Objectives and Making Action Plans; Making Decisions; Looking after Yourself; and, Communicating. In carrying out the exercises in this book you will discover what is important to you about your work, your interests, your transferable skills, and your most comfortable career pattern. You will be helped to set personal and career objectives and make action plans to take greater charge of yourself and your life. Using a new system for classifying jobs and courses devised specifically for this book, your own personal profile can be checked against jobs, education and training opportunities and leisure pursuits to help widen your range of possibilities.

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A practical guide to interim management including comprehensive coverage of project management around the world.

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A practical 'how to' book for managers and employee representatives. The book identifies a range of skills and techniques and uses 16 short case studies to illustrate the points made based on the author's 30 year experience of employment relations. It gives a step-by-step guide to a negotiation using traditional collective bargaining. Areas covered include preparation for the negotiation, questioning techniques, dealing with aggression, how to identify and respond to 'dirty tricks' used by negotiators, how to negotiate when faced with a collective dispute, and a review of new methods of Alternative Dispute Resolution (ADR). In addition, an appendix contains a simple self-assessment tool for negotiators.

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In 1985 SAAB Automotive commissioned a large piece of research to establish how people bought motor cars. The resulting work led to the creation of The Brand Bucket(R), a six-step decision-making model that will turn potential customers into long term customers. Since then, this approach has been applied to over 470 businesses and organisations worldwide. In the last 10 years the author has enhanced this core methodology with a number of other working tools, bringing in all the elements of the New Media and interactive marketing techniques to create a unique marketing methodology for the 21st century approach to marketing. Every company is staring at its order book looking for ways to improve it. This book shows them how.

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This is a completely revised and up-dated new edition of a best-selling book that really helps people to start, and succeed at, a new business. "Running Your Own Business" begins with a simple checklist to see whether you really should proceed with your business. As many businesses are doomed from the beginning, you may save much money and heartache just by reading the first chapter. The remaining chapters deal with the financial, legal, tax, commercial, practical and human skills you will need to know. It explains why you must register, the legal forms to use, how to fund the business, how to save tax, what skills you need to develop personally, what to do if things go well, or badly, and much else.

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It has been estimated that 80 per cent of all buying decisions are based on emotion. The key to successful sales is making the right connection with the customer and extracting the right emotional response. Updated and revised, this book sets out a tried and tested technique to achieve this objective by thinking, acting and responding on the basis of emotion. This book should enable readers to dramatically improve their sales performance, and enjoy it at the same time. Areas covered include: motivating people to talk to you; finding out what they really, really need; proposing solutions; addressing concerns; and achieving a genuine win-win close.

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A kitbag of games and activities designed to get any meeting or training session buzzing. This is a unique training aid which will be invaluable for managers, trainers, coaches and teachers. Presented in a lively, highly illustrated format liberally sprinkled with amusing cartoons, "Serious Fun" is a fun read as well as a practical one. Activities in the book include "icebreakers" to get meetings started, exercises to provide focus on particular issues or objectives, and games to get teams working together in a variety of innovative and stimulating contexts.

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Want to broaden your horizons? Re-plan your career? Improve your work/life balance? The portfolio life is the answer to today's changing world of work. It lets you take control. You decide how much to earn, how many hours to work, who to work with.Leading management guru Charles Handy describes the portfolio life as "a portfolio of activities - some of which we do for money, some for interest, some for pleasure, some for a cause...the different bits fit together to form a balanced whole...the whole is greater than the parts."Building a Portfolio Career is the 'How To' book for the philosophy of Charles Handy and has been guided by his writings and inspired by discussions with him. It is packed with real examples from the authors' and others' life-changing experiences, and includes special models to help you explore your talents, together with expert advice on a host of topics such as networking and running your own business.This third edition has been completely revised and updated and includes a brand new section on the use of social media to develop your career portfolio, written by a leading practitioner in the field.

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Never has this capacity for strategic thinking been more important. Over the next few years leaders of all types of organisations - corporate, entrepreneurial, social enterprise and community based - will be called upon to transform their endeavours as the world is hit by successive waves of financial, economic and environmental turbulence. The Power of Strategic Thinking demonstrates not only how to develop the power to think strategically but is full of a myriad of stories, examples and case studies drawn from businesses, not-for-profit organisations and ordinary men and women who are doing just this - applying strategic thinking to make a big difference right now.

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The first edition of this pocket-size volume, written by international businessman, sinologist and inter-cultural expert, Melville Petrie, was warmly received in UK and across Europe by Western businessmen and women embarking on the China Trade. Impressed by his colleague Yingshi Helsby's unique grasp of how the Chinese culture and British cultures interact due to her own upbringing and life experiences across China and Asia, Petrie invited her to co-author this second edition. Yingshi brings a wealth of experience of business and oriental working practices to the attention of our readers. This rewritten second edition offers enhanced depth and updated guidance in the wake of seismic global economic change through which China has grown wealthier and wealthier. Immensely readable and relevant, this thought-provoking book takes a structured and knowledgeable view of The People's Republic of China as it both develops as a modern society and takes on an increasingly influential geo-political role on the world stage. Yingshi explains how thousands of years of Chinese philosophy and religion still affect everyday life and business in China today. Melville Petrie's innovative analysis of business behaviours explains why Chinese and Westerners behave the way they do and gives guidance in putting together strategy and rolling out business. Yingshi covers many important aspects of how to do business with Chinese in detail, including language tips, advice on business cards, and why you should have your own interpreter for important negotiation or meetings. Busy executives can quickly come to grips with why things happen the way they do, manage "guanxi" effectively and trade successfully in China.

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The second book in Bob Gorzynski's acclaimed strategic thinking trilogy. Much of the current management thinking is dominated by fear - fear of failure, fear of recession, fear of competition, fear of making a mistake, fear of going out on a limb...To succeed in the new economy requires courage, conviction, and a willingness to take risks - not necessarily financial risks, but personal risks, by having "courage for the truth" and finding the new way which others have feared to tread. Bob Gorzynski, author, lecturer, and business adviser, explains how strategic leaders should change their mindset and plan for a sustainable future in the 21st century.

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Shows how the principles of Action LearningA" can be used to enhance performance and help manage change in the workplace. Much has been written about the challenges of managing change in organisations and the importance of keeping people motivated and positive throughout the process. This practical guide shows how action learning can help change to 'stick'. Apart from the benefits to teams, departments and organisations, action learning can also be valuable for personal development. It is an extremely cost effective way to help people and their organisations move forward in today's fast changing world. This book will show you how.

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This is a practical guide to streamlined project management, designed for managers of small and medium-sized projects in any business. Unlike other more complex approaches to project management, this book provides a simple framework which can be applied in a wide variety of situations in companies of all sizes. By stripping out the bureaucracy and paring the management down to a minimum, Mike Watson has created a straightforward approach to managing projects which will save organisations both time and money. This is a complete project manager's toolkit, including checklists, sample forms and schematics.

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Acknowledging its growth in the professional field, the author takes a look at how the basics of mentoring can be established, examining techniques used to encourage success and how corporations can utilise the process to promote improved performance and job satisfaction among employees.

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Mentors can have one of the most rewarding jobs. They help people achive their "Picture of Perfection". Containing real-life experiences, this book provides a resource of practical tools that mentors can use to help people tackle many different challenges. The book covers the following approaches: classic mentoring, career mentoring, creative teamwork mentoring, coaching and mentoring, confict resolution mentoring and class act mentoring.

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This is a practical guide designed to allow readers to coach themselves in much the same way as they would be coached professionally were they to employ a coach. Readers are given direct access to many of the psychological tools that professional coaches use. Throughout the book readers are constantly encouraged to investigate and evaluate how they can apply the book to their own lives and careers. The book is interactively designed so that readers can easily dip in and out of chapters and whole sections and immediately start applying the principles to their own circumstances. It is an invaluable book for personal use and also as a guide for the coaching of others.

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The pace of business is accelerating and the boundaries of the working day are becoming increasingly blurred. Managing shorter response times and greater volume forces people to focus on the immediate and the urgent, often at the expense of proactive or longer-term issues. Being 'busy being busy' means that there is no time to question whether there is a good connection between activity and effectiveness or whether the outcomes achieved are contributing to the delivery of current goals and objectives. Time to Think puts an end to all that! Drawing on the author's leading-edge experience of helping business and sports people to achieve their own definition of success, Time to Think provides clarity amidst confusion. Packed with ideas and exercises, its incisive 'how-to' content provides a realistic approach that will bring about lasting change. Beginning with a self-scoring skills analysis and focusing on sound principles and good practice, Time to Think creates the opportunity to review existing processes, tools and time utilisation. It addresses prioritisation by combining the three key steps of goal setting, task management and proactivity. It looks at delegation and meetings management, and tackles the contemporary issues of generating personal energy, managing email and working from home.

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This is an illustrated celebration of the pioneering development of Formula E – the FIA-approved class of auto racing dedicated to electric-powered cars.The Founding Partners of Formula E decided that the event would be a platform to boost sustainable innovations, a gateway to the cities of tomorrow and alternative transport. After the very first Formula E season in 2014-2015, this dream is already becoming a reality – and the best is yet to come. Without fear or favour, Formula E is now moving forward with a critical and (more importantly) enthusiastic approach to encouraging and promoting development of the format. You will find in this book examples of innovations developed at Formula E, or for which Formula E is a fast-track to growth. The set-up of the race is in itself an exceptional event. Here we focus on what is happening behind the scenes. As you will see, Formula E is (much) more than a race. Year after year, we will update this book with new innovations and new exciting partnerships.

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Based on a successful media sales training course which the author has been giving for many years, the book starts with an explanation of how the industry works, and then guides readers through the skills and processes involved in each stage from lead-sourcing through to closure. Areas covered include: * The role of advertising sales in publishing * What the ad sales job involves and where it can lead * How to plan and implement a successful campaign * How to structure your pitch * How to sell cross-media advertising * How to get through to the real decision-makers * How to deal with objections * How to close the sale

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These five short stories are about people and organisations struggling with change. In each tale our hero or heroine experiences one of the major pitfalls that beset people going through change at work and discovers how to turn the situation on its head. In short, they learn to work with the grain of human nature and thereby achieve successful change. Although the stories are easy and enjoyable to read, each one packs a punch, illustrating a key technique for dealing with change; the book makes an excellent training aid, and an inspiring read for anyone grappling with the challenges of change. 5 Tales of Change is a companion volume to the author's first book, The 5 Forces of Change, described by Professional Manager Magazine as " - a masterclass on the competencies required to achieve effective organisational change - This work provides an outstanding guide to managers charged with securing organisational change in today's volatile business environment."

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This is a practical guide to IQ tests, packed full of practice tests and advice on how to complete them. IQ tests are becoming increasingly common in executive recruitment. To get that job it is essential to score well on the tests. Here is how to do it. It is well known that practice at IQ tests produces dramatic improvements in score levels. "The IQ Trainer" provides everything a candidate needs to hone their skills and get their IQ score up to the required levels. This is an essential reading for anyone expecting to face any kind of IQ or mental ability test.

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One of the world's leading experts in the new discipline of 'customer-centricity' explains how it works - and shows how it can revolutionise both business and personal performance. Most businesses today understand the importance of listening to their customers - but not many have grasped the potential of actually reorganising their entire business to focus on customers in everything they do. Packed with real-life case studies, insights and checklists, this book provides readers with a practical guide to implementing customer-centricity throughout their business and personal lives. The message to readers: this book will transform your business performance, and take your career to a new level. More than just a business guide, this book shows readers how they can radically improve personal performance in many other aspects of their lives, too. Foreword by Mark Price, MD of Waitrose

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In this groundbreaking work, Robin Rowley and Joseph Roevens expose the foundations of contemporary management theory and practice to be outdated and, in many instances, irrelevant. They show how fashionable ideas about Vision, Motivation, Leadership, Rewards and Strategy are questionable for the purpose of dealing effectively with today's chaotic global business conditions. The authors offer a fresh approach based on the principles of Chaos theory - previously thought of as an obstacle but now recognized as a vital energizer of innovation, performance and profit. The book shows readers how to shift the thinking and the performance of their organization, and introduces "change efficiency".The authors replace the complexity of conventional practice with a more simple, natural method to start up and run a workable change program. "Organize with Chaos" will make intuitive common sense to anyone who is involved in running a business. Because it understands, welcomes and utilizes the natural chaotic dynamics of the real world, it represents an important step forward in management thinking and business development.

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Customers are not "on" the agenda. They ARE the agenda. Top consultant Stephen Hewett shows how to put Customer-Centricity at the heart of everything you do. It is not enough to have a strong customer service team - customers must be the principle focus of every aspect of business operation, not just the direct customer interface. Hewett's new book provides a highly practical guide designed to enable busy managers to achieve instant results. Broken down into 30 key areas, the book offers an easy reference tool which can be applied in almost any business context. Customer-Centricity is the new buzzword in management circles. This book shows readers at all levels how to put it into practice.

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