Search results for ""Author Tom Larkin""

Black Country Chronicles is a fascinating and multi-faceted narrative of twentieth-century life in the Black Country. Tom Larkin and other members of the Black Country Memories Club have long been determined that the way of life, sacrifices and hardships, and daily activities should not be allowed to be forgotten, and this book achieves their aim. Tom Larkin looks at the Black Country from the working-class point of view and records the significant contribution which these people made to the economic stability of the country as a whole. He neither romanticises nor exaggerates working-class life at this time, but faithfully brings to the fore the harsh living conditions, bad housing, polluted environment, low standards of hygiene and tough discipline which dominated people's lives. This will provide a fascinating insight into the Black Country of yesteryear and a valuable record of the reality of life for generations to come.

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Between the outbreak of the Second World War and the end of the century, life changed dramatically for the working-class people of the Black Country. Having survived the hardships of war, they found themselves facing a slew of social issues, all the while playing a vital role in manufacturing to stabilise the country’s struggling economy. Innovations such as the wireless, television and cinema also brought huge societal changes that would move them closer to the present day. As well as a nostalgic look at the past, this book details the appalling health conditions, pollution, morality and crime in the region, before finally taking a look at the decline of crucial industries. Tom Larkin takes us back to the good old days and asks the question – whatever happened to the real Black Country? The author's royalties are being donated to the Wolverhampton charity Let Us Play.

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Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special. For more on this book, visit www.howtotalktocustomers.com

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