Search results for ""Author Philipp Klaus""
Palgrave Macmillan Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies
Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.
£35.99
