Search results for ""Author Jamie Woodcock""
Pluto Press Working the Phones: Control and Resistance in Call Centres
*Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017* *Winner of the 2016 Labor History Best Book prize* Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the public have access to the true picture of what goes on in these institutions. For Working the Phones, Jamie Woodcock worked undercover in a call centre to gather insights into the everyday experiences of call centre workers. He shows how this work has become emblematic of the shift towards a post-industrial service economy, and all the issues that this produces, such as the destruction of a unionised work force, isolation and alienation, loss of agency and, ominously, the proliferation of surveillance and control which affects mental and physical well being of the workers. By applying a sophisticated, radical analysis to a thoroughly international 21st century phenomenon, Working the Phones presents a window onto the methods of resistance that are developing on our office floors, and considers whether there is any hope left for the modern worker today.
£16.99
John Wiley and Sons Ltd The Gig Economy: A Critical Introduction
All of a sudden, everybody’s talking about the gig economy. From taxi drivers to pizza deliverers to the unemployed, we are all aware of the huge changes that it is driving in our lives as workers, consumers and citizens. This is the first comprehensive overview of this highly topical subject. Drawing upon years of research, stories from gig workers, and a review of the key trends and debates, Jamie Woodcock and Mark Graham shed light on how the gig economy came to be, how it works and what it’s like to work in it. They show that, although it has facilitated innovative new services and created jobs for millions, it is not without cost. It allows businesses and governments to generate value while passing significant risk and responsibility onto the workers that make it possible. This is not, however, an argument for turning back the clock. Instead, the authors outline four strategies that can produce a fairer platform economy that works for everyone. Woodcock and Graham’s critical introduction will be essential reading for students, scholars and general readers interested in the massive shifts that characterize our modern digital economy.
£15.95
Verso Books Troublemaking: Why You Should Organise Your Workplace
There has been an explosion of organising among workers many assumed to be unorganisable, from delivery drivers in London to tech workers in Silicon Valley. The culmination of years of conversations on picket lines, in community centres, and in union offices, with workers in Britain, the US, India, Argentina, South Africa, Brazil, and across Europe, Troublemaking brings together lessons from around the world. Precarious workers waste collectors in Mumbai show that no worker is "unorganisable", cleaner organising at LSE and St Mary's hospital in London and Sans-papier workers in France indicate that demanding more at work can lead to big wins. Struggles like The Water Wars in Cochabamba, Bolivia show how we can use our power beyond the workplace.From these movements, Lydia Hughes and Jamie Woodcock draw a number of lessons about why organising at work is the first step in building another world. They put forward three principles for organising. First, the need for action. Struggles can change the world, but they also change people who go through them. Rather than using action as a last resort, we need action to build a movement. Second, the need to build the rank-and-file of unions. Power comes from organising at work, not in trusting others to do it on our behalf. Third, democracy matters in organising. This is not only about winning, but also developing the confidence to build another kind of world. This is not a "how to" guide, but a set of principles for the politics of organising.
£11.24
John Wiley and Sons Ltd The Gig Economy: A Critical Introduction
All of a sudden, everybody’s talking about the gig economy. From taxi drivers to pizza deliverers to the unemployed, we are all aware of the huge changes that it is driving in our lives as workers, consumers and citizens. This is the first comprehensive overview of this highly topical subject. Drawing upon years of research, stories from gig workers, and a review of the key trends and debates, Jamie Woodcock and Mark Graham shed light on how the gig economy came to be, how it works and what it’s like to work in it. They show that, although it has facilitated innovative new services and created jobs for millions, it is not without cost. It allows businesses and governments to generate value while passing significant risk and responsibility onto the workers that make it possible. This is not, however, an argument for turning back the clock. Instead, the authors outline four strategies that can produce a fairer platform economy that works for everyone. Woodcock and Graham’s critical introduction will be essential reading for students, scholars and general readers interested in the massive shifts that characterize our modern digital economy.
£45.00
Pluto Press Augmented Exploitation: Artificial Intelligence, Automation and Work
Artificial Intelligence is a seemingly neutral technology, but it is increasingly used to manage workforces and make decisions to hire and fire employees. Its proliferation in the workplace gives the impression of a fairer, more efficient system of management. A machine can't discriminate, after all. Augmented Exploitation explores the reality of the impact of AI on workers' lives. While the consensus is that AI is a completely new way of managing a workplace, the authors show that, on the contrary, AI is used as most technologies are used under capitalism: as a smokescreen that hides the deep exploitation of workers. Going beyond platform work and the gig economy, the authors explore emerging forms of algorithmic governance and AI-augmented apps that have been developed to utilise innovative ways to collect data about workers and consumers, as well as to keep wages and worker representation under control. They also show that workers are not taking this lying down, providing case studies of new and exciting form of resistance that are springing up across the globe.
£76.50
Pluto Press Augmented Exploitation: Artificial Intelligence, Automation and Work
Artificial Intelligence is a seemingly neutral technology, but it is increasingly used to manage workforces and make decisions to hire and fire employees. Its proliferation in the workplace gives the impression of a fairer, more efficient system of management. A machine can't discriminate, after all. Augmented Exploitation explores the reality of the impact of AI on workers' lives. While the consensus is that AI is a completely new way of managing a workplace, the authors show that, on the contrary, AI is used as most technologies are used under capitalism: as a smokescreen that hides the deep exploitation of workers. Going beyond platform work and the gig economy, the authors explore emerging forms of algorithmic governance and AI-augmented apps that have been developed to utilise innovative ways to collect data about workers and consumers, as well as to keep wages and worker representation under control. They also show that workers are not taking this lying down, providing case studies of new and exciting form of resistance that are springing up across the globe.
£22.99
Bristol University Press Guerrilla Democracy: Mobile Power and Revolution in the 21st Century
The liberating promise of big data and social media to create more responsive democracies and workplaces is overshadowed by a nightmare of election meddling, privacy invasion, fake news and an exploitative gig economy. Yet, while regressive forces spread disinformation and hate, 'guerrilla democrats' continue to foster hope and connection through digital technologies. This book offers an in-depth analysis of platform-based radical movements, from the online coalitions of voters and activists to the Deliveroo and Uber strikes. Combining cutting edge theories with empirical research, it makes an invaluable contribution to the emerging literature on the relationship between technology and society.
£72.00
Bristol University Press Guerrilla Democracy: Mobile Power and Revolution in the 21st Century
The liberating promise of big data and social media to create more responsive democracies and workplaces is overshadowed by a nightmare of election meddling, privacy invasion, fake news and an exploitative gig economy. Yet, while regressive forces spread disinformation and hate, 'guerrilla democrats' continue to foster hope and connection through digital technologies. This book offers an in-depth analysis of platform-based radical movements, from the online coalitions of voters and activists to the Deliveroo and Uber strikes. Combining cutting edge theories with empirical research, it makes an invaluable contribution to the emerging literature on the relationship between technology and society.
£24.29
