Search results for ""author leonard"

Take Care of Your Customers--or Someone Else Will!Legendary ServiceGreat customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and athriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees.Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. AlthoughFerguson's, the store where Kelsey works, certainly isn't known for service excellence, Kelsey believes she can make a positive difference. She quickly learns that culture change isn't easy--and that her role as a frontline employee is more significant than she ever could have imagined.In characteristic Blanchard style, Legendary Service: The Key Is to Care is a quick and entertainingread for people at all organizational levels in every industry. When applied, its lessons will have a profound impact on the service experience your customers will receive. Whether a CEO or a part-time employee, every person can make a difference--and customer service iseveryone's job.PRAISE FOR LEGENDARY SERVICE:"Read this book and establish a service culture in your organization." -- Horst Schulze, Chairman/CEO, Capella Hotel Group"Legendary Service has great learnings for people at all organizational levels: for executives and managers, the value of a service culture; and for frontlinestaff, the reality that they are the face of the company and can make a difference. Legendary service--it's everyone, always." -- Mark King, CEO and President, TaylorMade Golf"Everything I know about service I learned from my career at Hilton Hotels, Marriott International, The Walt Disney Company, and Ken Blanchard. The One Minute Manager dramatically changed my thinking 32 years ago. LegendaryService will teach the next generation how to deliver sensational service. Buy it, study it, implement it." -- Lee Cockerell, Executive Vice President, Walt Disney World (Retired & Inspired), and author of Creating Magic and The Customer Rules"Kathy Cuff and Vicki Halsey have created a fantastic customer service model called ICARE. When you add their voices to that of the master storyteller KenBlanchard, you have a masterpiece entitled Legendary Service. It is a must-read for everyone who, like me, has a passion for service." -- Colleen Barrett, President Emeritus, Southwest Airlines, and coauthor of Lead with LUV"Ken Blanchard has done it again and delivered the right book at the right time. Legendary Service provides the essentials of hospitality and servant leadership in a way that everyone can adopt--right now--today!" -- John Caparella, President and COO,The Venetian, The Palazzo, and Sands Expo"Ken, Kathy, and Vicki show us how to change everyday service events into memorable experiences. Their book is a must-read for anyone unwilling to acceptmediocrity." -- Leonardo Inghilleri, coauthor ofExceptional Service, Exceptional Profit

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Presenting a new interpretation of humanist historiography, Donald J. Wilcox traces the development of the art of historical writing among Florentine humanists in the fifteenth century. He focuses on the three chancellor historians of that century who wrote histories of Florence—Leonardo Bruni, Poggio Bracciolini, and Bartolommeo della Scala—and proposes that these men, especially Bruni, had a new concept of historical reality and introduced a new style of writing to history. But, he declares, their great contributions to the development of historiography have not been recognized because scholars have adhered to their own historical ideals in judging the humanists rather than assessing them in the context of their own century.Mr. Wilcox introduces his study with a brief description of the historians and historical writing in Renaissance Florence. He then outlines the development of the scholarly treatment of humanist historiography and establishes the need for a more balanced interpretation. He suggests that both Hans Baron’s conception of civic humanism and Paul Oscar Kristeller’s emphasis on the rhetorical character of humanism were important developments in the general intellectual history of the Renaissance and, more specifically, that they provided a new perspective on the entire question of humanist historiography.The heart of the book is a close textual analysis of the works of each of the three historians. The author approaches their texts in terms of their own concerns and questions, examining three basic elements of their art. The first is the nature of the reality the historian is recounting. Mr. Wilcox asks, “What interests the writer? What is the substance of his narrative?… What does he choose from his sources…and what does he ignore? What does he interpolate into the account by drawing on his own understanding of the nature of history?” The second is the various attitudes—moral judgments, historical conceptions, analytical views—with which the historian approaches his narrative. And the third is the aspect of humanist historiography to which previous scholars have paid the least attention: the historian’s narrative technique. Mr. Wilcox identifies the difficulties involved in expressing historical ideas in narrative form and describes the means the historians developed for overcoming those difficulties. He emphasizes the positive value of rhetoric in their works and points out that they “sought by eloquence to teach men virtue.”He devotes three chapters to Bruni, whom he considers the most original and important of the three historians. The next two chapters deal with Poggio, and the last with Scala. Throughout the book Mr. Wilcox exposes the internal connections among the three histories, thus illustrating the basic coherence of the humanist historical art.

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'To effectively combat corruption globally, the collection and dissemination of knowledge is crucial. This excellent book takes us a step forward in our collective efforts to better understand the causes and effects of corruption from an international perspective. Through its detailed analysis of the economic impact of corruption in a diverse range of countries, this publication provides us with a new resource to draw on in our future efforts to reduce corruption together worldwide.'- Dimitri Vlassis, United Nations Office on Drugs and Crime, Vienna, AustriaCorruption presents many legal and regulatory challenges, but these challenges cannot be met by the law in isolation. This book presents economic analysis of crime as an essential tool for shaping an effective legal apparatus.The authors contend that in order to assess whether and how to regulate corruption, it is necessary to start with a thorough inquiry into the causes, institutional and social effects, and most of all, actual and potential economic and financial consequences of crimes. This, they argue, should inform and help shape a balanced legal and regulatory approach to corruption.Economic analysis is also the key to measuring the efficacy of current anti-corruption instruments, and in the light of this the book finds many existing legal counter-measures lacking. On the other hand, its assessment of new international instruments and their domestic implementation and enforcement, and the monitoring mechanisms embedded by certain international organizations, demonstrates a clear relationship between realistic economic analysis and effective solutions to the economic and legal problems posed by corruption.Offering a comprehensive legal study of corruption and grounded in economic analysis, this detailed book will appeal to scholars and researchers in crime and corruption, international public organizations and anti-corruption agencies.Contents: Foreword Preface Introduction Part I: Economics, Finance, and Governance Section 1: Economics 1. Opening Remarks: Corruption and Economic Analysis 2. Firms, Markets, and Corruption 3. Corruption and Macroeconomic Performance Section 2: Finance 4. Financial Markets: Bonds, Stocks, and Politically-connected Firms 5. The Impact of Corruption in Shares Returns of Euro-area Listed Industrial Firms 6. Operational Efficiency, Corruption, and Political Stability in Microfinance Section 3: Governance 7. Governance, Corruption, and Effects on Institutions Part II: Birth and Evolution of an Anti-corruption Global Legal Standard Trans-national Corruption and Effective Regulation Section 4: Cases of Trans-national Corruption: Description and Legal Issues 8. How Corruption Affects the Economic and Institutional Textures of States: three case examples Section 5: Horizontal Assessment of the International Hard Law Instruments 9. The US FCPA as the Archetype of the Supra-national Anti-bribery Regulation 10. The Emergence of an International Framework: Regional, International, and Multilateral Treaties and Initiatives 11. Criminalization of the Offence 12. Sanctions and Corporate Liability 13. Jurisdictional Issues 14. Mutual Legal Assistance and Extradition 15. Preventive and Non-criminal Related Measures 16. Follow up Procedures as Specific Cases of International Supervision 17. Asset Recovery Afterword Bibliography Index

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Although he was a suburban husband and father, living a far different life than the “Wolf of Wall Street,” Michael Kimelman had a good run as the cofounder of a hedge fund. He had left a cushy yet suffocating job at a law firm to try his hand at the high-risk life of a proprietary trader — and he did pretty well for himself. But it all came crashing down in the wee hours of November 5, 2009, when the Feds came to his door—almost taking the door off its hinges. While his wife and children were sequestered to a bedroom, Kimelman was marched off in embarrassment in view of his neighbors and TV crews who had been alerted in advance. He was arrested as part of a huge insider trading case, and while he was offered a “sweetheart” no-jail probation plea, he refused, maintaining his innocence.The lion’s share of Confessions of a Wall Street Insider was written while Kimelman was an inmate at Lewisburg Penitentiary. In nearly two years behind bars, he reflected on his experiences before incarceration—rubbing elbows and throwing back far too many cocktails with financial titans and major figures in sports and entertainment (including Leonardo DiCaprio, Alex Rodriguez, Ben Bernanke, and Alan Greenspan, to drop a few names); making and losing hundreds of thousands of dollars in daily gambles on the Street; getting involved with the wrong people, who eventually turned on him; realizing that none of that mattered in the end. As he writes: “Stripped of family, friends, time, and humanity, if there’s ever a place to give one pause, it’s prison . . . Tomorrow is promised to no one.” In Confessions of a Wall Street Insider, he reveals the triumphs, pains, and struggles, and how, in the end, it just might have made him a better person.Skyhorse Publishing, along with our Arcade, Good Books, Sports Publishing, and Yucca imprints, is proud to publish a broad range of biographies, autobiographies, and memoirs. Our list includes biographies on well-known historical figures like Benjamin Franklin, Nelson Mandela, and Alexander Graham Bell, as well as villains from history, such as Heinrich Himmler, John Wayne Gacy, and O. J. Simpson. We have also published survivor stories of World War II, memoirs about overcoming adversity, first-hand tales of adventure, and much more. While not every title we publish becomes a New York Times bestseller or a national bestseller, we are committed to books on subjects that are sometimes overlooked and to authors whose work might not otherwise find a home.

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Outer Beauty Inner Joy is a spiritual book. It seeks to give the reader space in which to contemplate and strengthen values that reason alone cannot reach. The Renaissance was an age of spiritual rediscovery of the art and wisdom of the ancients. Today in an age as fully dysfunctional and violent as the Renaissance itself we need to go on the same quest in our own time. We honor and revere the art of the Italian Renaissance, but not all of us are familiar with the philosophy that inspired it. The Renaissance was an explosion of beauty and art in Western history. It was also a time when writers and scholars like Marsilio Ficino and Pico della Mirandola, and artists such as Leonardo, Boticelli, Tintoretto and Michaelangelo, were seeking a common thread among the world's ancient spiritual traditions. It was the beginning of a freer and more ecumenical way of looking at spirituality and at life. For Renaissance thinkers, the role of the artist and the making of art held an important place in society. Artists could contact unseen forces, bringing the beauty of higher realms into their earthly creations. Through contemplating this beauty, viewers too could touch its divine essence. Renaissance philosophers placed a new emphasis on the value of life: personal experiences with nature, art, and love could be ways of communing with the Divine here and now. Outer Beauty Inner Joy seeks through this selection of passages and images from some of the great writers and artists of the Italian Renaissance, to express the classic Renaissance ideal of beauty, and reveal an ecumenical wisdom; one that reaches across boundaries of different belief systems. Mixing contemporary values with the teachings of the ancients, Italian philosophers forged an inclusive, holistic philosophy. They spoke of a new way to experience life and a new understanding of the individual's place in the cosmos. What in the Renaissance was seen as the Anima Mundi, the divine essence which embraces and energizes all of life, permeates the pages of Outer Beauty, Inner Joy. The ideal of eloquence, persuasive, powerful discourse that moves the listener, was prized during the Renaissance, and is evident in the words of these writers. Soulful words matched with evocative images create a book that reveals the attitude and quality of mind of the Italian Renaissance, a time when concepts fundamental to modern Western culture were born. This philosophy, and this book itself, which reveres the wisdom and art, as well as equality, and tolerance for all beings, could not be more timely. Julianne Davidow has an enduring fascination with the Italian Renaissance. She began spending time in Italy in 1990 and has lived in Rome and Venice. She conducted research for Outer Beauty, Inner Joy at the Marciana Library in Venice, at the New York City Public Library, at conferences sponsored by the Renaissance Society of America and the New York Open Center, and through independent study. Having studied comparative religion and literature at Sarah Lawrence College, she continues to take a deep interest in these subjects. She writes on art, history, travel, and spirituality, and loves to photograph ancient art and artifact. Her work has been shown in exhibitions in the U.S. and in Europe. This immensely attractive and important book shows in visual images, words, and description a point of view that has been utterly lost to the modern mind: the idea that divinity and humanism go together. This means that to be a fully human person, developing all your latent abilities and points of character, you have to be in contact with that which is beyond you, the profound and visionary mysteriousness of your situation. Thomas Moore, author of Care of the Soul; A Guide for Cultivating Depth and Sacredness in Every day Life

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Annalee marries Ned with a need in her heart to rescue, a personal sense of unworthiness, and a desperate need to be loved. Ned comes to his second marriage grieving for his young children who were kidnapped by a family member and abused before being placed in foster care. Annalee uses her background in legal work to negotiate the return of Ned's children to his custody. While working on her plans to adopt the children, Ned has a tragic accident leaving him with brain trauma. His emotional abuse escalates to outbursts of rage. Their home becomes a place of violence and terror. Although Annalee still loves Ned, she realizes the devastating effects of Ned's abuse on both her and the children. She feels trapped, terrified of the children being returned to foster care—or worse— returned to the abusive family member. Since the adoption is incomplete, Annalee has no legal right to take the children to safety, so she chooses to stay herself. While remaining married, Annalee and her children learn to break the cycle of abuse, reclaim their dignity, and hope for a future. This story is a testament to the overcoming power of faith, family, and forgiveness.

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Lenny Chang, the young protagonist of this autobiographical novel, is transplanted from New York City to a suburb on Long Island, and navigates his fractured family in this new, hostile environment. His alcoholic father, a Navy veteran struggling with his unhappy life, dominates and terrorizes his mother who valiantly tries to keep their family intact. Lenny's older brother drifts away from the turmoil while his younger sister attaches herself to Lenny for safety. As Lenny adjusts to this chaotic world in which the family spirals more and more out of control, he withdraws into himself and his martial arts movies, searching for some kind of solace. However, it isn't until Lenny befriends the local marijuana grower and dealer, Sal, that he begins to see a world beyond his own. This unusual friendship sets Lenny on a path toward independence, and becomes the bedrock on which this young boy moves into adulthood, finding the tools for self-reliance and fortitude that will sustain him throughout his life.

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In 1964, at age 22, Len Downie joined the Washington Post as an intern. He became a pioneering investigative reporter, news editor, foreign correspondent, and managing editor, before succeeding the legendary Ben Bradlee as executive editor.As Downie writes, he was quite different from Bradlee. But he played an equally important role over more than four decades in making The Post one of the world's leading news organizations. Among the stories he was involved with were the historic Watergate story, the investigation and impeachment of President Bill Clinton, the Unabomber (who threatened to kill more people if The Post did not publish his 'manifesto'); the 9/11 terrorist attacks, and many national security stories published in defiance of government wishes. He managed The Post's ascendency to the pinnacle of influence, circulation and profitability, before being confronted by the digital transformation of the news media that threatened to put the Post out of business.In a dangerous age of fake news and media manipulation, Downie's judgment, fairness, and commitment to truth will inspire anyone who wants to know how journalism at its best, works.

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A Tale of Magic, Adventure and True Love. In the country of Caithen, Prince Corin is tasked with freeing the dragons from their bondage to the Emperor. To help him in his quest, the terrifying beasts have allowed Corin a little of their power. But the history of the dragons' slavery is shrouded in mystery and no one can assist in his quest to free them ... until the arrival of Tam at court - a sensible doctor's daughter, who discovers a remarkable talent. She is a seer, gifted with visions.Sparks fly when Corin and Tam meet ... but it's not all happily ever after. Not only is the prince forbidden to marry a commoner, but war is coming to Caithen. Torn between love and duty, Corin and Tam must work together to master their newfound powers and unleash the dragons at last.

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Art is often appreciated for its ability to delight our eyes and refresh our minds. But it can also serve as a powerful vehicle for exploring darker emotions, such as fear, sadness, and grief. And while these themes have an artistic history dating back to the ancients, the ways in which they have been represented in art have changed dramatically over time. Published to coincide with an exhibition at the Smart Museum of Art, "The Tragic Muse: Art and Emotion, 1700-1900" draws on the work of several distinguished scholars to examine the richly varied representation of tragedy in the European artistic tradition over the course of two centuries. This catalog is generously illustrated with full-color reproductions of all the works contained in the exhibition, and the fascinating contributions offer new insights into the approaches taken by the visual arts, as well as literature and drama, in expressing and eliciting strong emotions.

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This intriguing selection of old images recalls the history of Hackenthorpe and the surrounding villages of Moorhole, Owlthorpe, Sothall, Frecheville and Birley Vale. Illustrated with over 200 archive pictures, this book offers an insight into the changes that have occurred in this part of South Yorkshire over the last century. As well as images of sporting events, streets and farms, this volume also recalls places of worship, schools and local people who lived and worked in and around Hackenthorpe.

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A history of Woodhouse

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