Search results for ""BCS Learning Development Limited""

WINNER: Independent Press Awards 2023 - Category: Technology AI presents a new paradigm in software development, representing the biggest change to how we think about quality and testing in decades. Many of the well known issues around AI, such as bias, manifest themselves as quality management problems. This book, aimed at testing and quality management practitioners who want to understand more, covers trustworthiness of AI and the complexities of testing machine learning systems, before pivoting to how AI can be used itself in software test automation.

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To be effective at a senior level, IT professionals need not only appropriate technical skills and experience, but also a broad understanding of the context in which they operate. Relevant to all sizes of organisation, this book addresses the social, legal, financial, organisational and ethical issues faced by IT professionals, in alignment with the BCS HEQ ‘Diploma in IT’ core module: Professional Issues in Information Systems Practice. This new edition takes into account the social and legal implications of the changes to legislation and technology over recent years, including the GDPR and Data Protection Act, with comprehensive updates across the book in line with the latest syllabus.

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Security operations departments are growing in importance and recognition; they are responsible for the secure day to day running of an organisation's network, endpoint, application, identity and physical security controls. This book walks you through how to establish and develop a highly effective security operations team. This requires more than just purchasing a series of information security tools, plugging them in and hoping for the best. As you will learn, it's about hiring the right people to work together, understanding the business the team is working to protect, knowing when to build a tool rather than buy, and crafting procedures that allow the team to detect and respond to a wide variety of security threats.

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This book explains the principles of IT-related project management, including project planning, monitoring and control, change management, risk management and communication between project stakeholders. Each chapter includes an overview of the learning objectives, detailed discussion of the syllabus content, activities and multiple choice questions for self-assessment in line with the BCS Foundation Certificate in IS Project Management. This new edition introduces the latest project management thinking, terminology and standards.

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Cybersecurity issues, problems and incidents don’t always relate to technological faults. Many can be avoided or mitigated through improved cybersecurity awareness (A), behaviour (B) and culture change (C). These ABCs are key components of the overall security maturity of an organisation. This book is a practical guide to the Cybersecurity ABCs, for business and IT leaders looking to enhance security culture in their organisations by improving understanding and practice of cybersecurity at an individual level. Crucial awareness, behaviour and culture concepts are covered from the ground up alongside practical tips and examples, providing a key resource for those looking to create lasting cybersecurity awareness, behavioural and culture change initiatives.

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Business analysis is a vital business change function with the potential to offer an efficient and valuable business service. Effective business analysis enables greater project success, informed investment choices and the delivery of beneficial business outcomes. A BA service is essential to modern businesses. Delivering Business Analysis explores the creation and management of a BA service, including strategy definition, recruitment and continuous service improvement. The book explains how to move beyond the BA Community of Practice and embrace a service mindset, as well as how to deliver a BA service offering and move on to co-create business value. This is the first publication to support senior BAs and BA team leaders within their organisations, helping them to engage with their customers and ensure they lead a team with the skills and tools to deliver an exceptional BA service. It is a key text for anyone driving or enabling successful change outcomes who wish to understand the benefits that accrue from adopting a service approach. A comprehensive manual, covering all aspects of establishing and maintaining a BA service Offers BA Leaders a timely road map for moving from a standard community of practice to a customer-focused BA service A variety of practical and informative case studies is included, each of which focuses on a particular aspect of BA service delivery and leadership This guide will enable BA leaders to attract, recruit and retain high-performing business analysts to their organisations Fully aligned with the syllabus for the BCS Professional Certificate in Business Analysis Service Delivery

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Data is an increasingly important business asset and enabler for organisational activities. With growth in data sets and data volumes, it's becoming ever harder to manage. Data quality - the fitness for purpose of data - is a key aspect of data management and failure to understand it increases organisational risk and decreases efficiency and profitability. This book explains data quality management in practical terms, focusing on three key areas - the nature of data in enterprises, the purpose and scope of data quality management, and implementing a data quality management system, in line with ISO 8000-61.

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Since the role of Data Protection Officer (DPO) was designated under EU GDPR in 2018, the understanding of what the DPO role entails and how DPOs solve problems day-to-day continues to grow. This book provides a practical guide to the DPO role, encompassing the key activities you’ll need to manage to succeed in the role. Coverage includes data protection fundamentals and processes, understanding risk and relevant standards, frameworks and tools, with DPO tips also embedded throughout the book and case studies included to support practice-based learning.

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This strategic guide for business and IT executives focuses on how today’s most disruptive technologies (including social, mobile, analytics, cloud, wearables, intelligent automation, robotics, and the IoT) can be applied in powerful combinations, together with platform business models, mastery of digital services, and leading practices in corporate innovation, to help you develop and execute your digital strategies for competitive advantage.

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The development of technical leadership capabilities is often overlooked as a training requirement in organisations but these are key to business success. In this book, management experts Brian Sutton and Robina Chatham describe six management techniques to help you develop your leadership capabilities and grow as a leader. With real life examples, tips and mini exercises, you'll also boost your soft skills as you progress your personal and professional development.

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The development of technical leadership capabilities is often overlooked as a training requirement in organisations but skills such as critical thinking and knowing when and how to exert your influence are key to business success. In this book management experts Brian Sutton and Robina Chatham describe and explain five management techniques to help you develop your leadership capabilities and build a winning team. With real life examples, tips and mini exercises, you'll also boost your soft skills as you steer your team to success.

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Business relationship management (BRM) is central to all aspects of an organisation’s interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between service provider and customer and relies on understanding customer needs. It provides a mechanism for meeting those needs and identifies areas of required change and improvement. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role. It gives practical guidance to those new to the role or interested in getting a better understanding of what it entails.

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Security architects are responsible for maintaining the security of an organisation's computer systems as well as designing, developing and reviewing security architectures that fit business requirements, mitigate risk and conform to security policies. This book gives practical career guidance to those interested in the security architect role. It covers areas such as required skills, responsibilities, dependencies and career progression as well as relevant tools, standards and frameworks.

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Directors and government ministers across the world are increasingly being held accountable for failed IT systems, data loss and poor decisions about their organisation’s data. This valuable book is designed to bridge the gap between the governing body and CIOs/ IT managers. It will help the reader create a safe and robust governance framework for their organisation by applying the principles of the ISO Governance of IT Standard 38500 on directing, evaluating and monitoring IT activity.

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The journey towards the autonomous enterprise has begun; there are already companies operating in a highly automated way and with artificial intelligence (AI) solutions offering compelling returns on investment. More organisations will be joining their ranks. With a workforce of machines that are augmented by humans, the autonomous enterprise will turn the current organisational model on its head. Corporate decision-makers will need to understand the opportunities and risks that the autonomous enterprise presents, to learn how best to navigate the shifting competitive landscape on their journey of change. This book is your guide to this innovation, presenting the concepts in real world contexts by covering the art of the possible today and providing glimpses into the future of business.

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Business writing is all about effective communication and persuasion. Technically-minded people can struggle and many businesses get it wrong, losing their readers in avalanches of acronyms and jungles of technical jargon. It doesn’t have to be that way. In this book you’ll discover how to give your communication skills an upgrade, exploring the tips and tricks that will enable you to write effectively and persuasively for any audience. You’ll discover how to optimise your words for maximum impact, which terrible traps to avoid and how to make your expertise and enthusiasm even more infectious.

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12% of people hold crypto assets, including your clients and suppliers. How can you manage the risks and reap the benefits of this new technology?Your clients, suppliers or employees may be among the one in eight adults worldwide who hold crypto assets. How can you ensure that crypto transactions are properly accounted for, legally and safely managed, and used to benefit your business?This book is a gateway to the language and applications of crypto and blockchain. It guides you through the opportunities for business improvement and the risks that need to be managed for corporations and private clients, including signposts to relevant legislation, regulation and security considerations. It helps you to make sense of the distinct properties of crypto assets and understand where they can be transformational and where they really aren't needed, for more effective strategic decision making.

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This bestselling study guide explains the basic steps of software testing and how to perform effective tests in both traditional and Agile environments. It provides an overview of all key techniques, including dynamic and static, and guidance on exam preparation for the ISTQB Certified Tester Foundation Level exam (current to v4.0)This is the official BCS and UKITB textbook , and includes self-assessment exercises, guidance notes on the syllabus topics, plus examples and exercises reflecting current technology and applications, as well as example questions aligned to the syllabus.This brand new fifth edition is ideal for those with a little experience of software testing who wish to cement their knowledge with industry-recognised techniques and theory and those who wish to undertake the ISTQB CTFL v4.0 certification.The book that covers the new ISTQB Certified Tester Foundation Level version 4.0 Syllabus, that includes both traditional and

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Increased focus on computer science has recently brought about the new national curriculum in computing. It is the role of the Computer Science Teacher to not only understand the curriculum and subject inside out and teach it to their classes but also to influence their pupils perceptions of computing and how it will shape their futures. This book explores the role of Computer Science Teacher in a secondary school environment. An overview of secondary school computing is covered, along with what the role encompasses, the attributes, knowledge and skills required to be a success and useful standards, tools, methods and techniques you can employ. Case studies and quotes from schools and current teachers are also included.

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As organisations shift towards a digital-first approach, the need for individuals with strong business acumen, interpersonal skills, and leadership capabilities has never been greater. This book aims to equip IT professionals with the knowledge and skills needed to collaborate and communicate effectively in today's fast-paced digital landscape. Mastering Communication and Collaboration aims to find common ground between technical, and non-technical individuals to improve communication in all areas of the business. Packed with actionable strategies and easy-to-read tools, tips and techniques, this book will help you improve your skills and become a more effective communicator and collaborator. Whether you're an aspiring leader or an experienced professional, this book is a must-have in your library. Offers practical tools and techniques for better teamwork and communication. Shares ideas from various sources to help you handle and understand complex scenarios. Provides practical strategies and easy-to-follow tips. A clear and accessible read, for everyone from business analysts and enterprise architects, to project managers and technical specialists.

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It has long been recognised that the technology industry is not diverse and gender inclusive. In the UK, the proportion of women in technology roles has remained stubbornly beneath 20% for the last twenty years. With this book we hope to help address that. This guide to tackling the gender imbalance in technology professions offers expertise, initiatives and true stories to support those wishing to bring greater gender diversity into the workplace. It aims to inform regarding background, theory and policy; advise on concrete actions that can be undertaken, and to be an exemplar for companies, organisations, establishments and campaigns in the form of real-world case studies.

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The practice of test automation is invaluable for modern software testers. Done well, it significantly increases software testing's efficiency, effectiveness and coverage and is essential for continuous testing and continuous delivery. This comprehensive guide for managers covers test automation in-depth for medium- to large-scale implementations, from the benefits of test automation to defining, building and implementing a test automation approach that is fit-for-purpose, to acquiring and executing test execution tools and frameworks. Industry examples are included throughout the book, templates and checklists can be found in the Appendix.

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Data can be a cost for some organizations, but for those who succeed, it is a way to drive profitability, customer loyalty, and outperform others in their field. A well thought out, fit-for-purpose data strategy is vital for every modern data-driven organisation – public or private sector. This book is your essential guide to planning, developing and implementing a data strategy, presenting a framework which takes you from strategy definition to successful strategy delivery and execution with support and engagement from stakeholders. It covers vital topics such as data-driven business transformation, change enablers, benefits realisation and measurement. Written by an experienced practitioner with over 30 years in the field, this book guides the reader through the complexity of working across an organisation to achieve a successful outcome. Whether you’re just starting to consider a data strategy or are looking to improve your existing approach, this book is a valuable resource for any modern data-driven organization. Offers a structured guide for those embarking on a data strategy from definition to a successful implementation. Incorporates insights from a model that has been developed through a highly successful workshop delivered to many practitioners across the globe. Provides case studies, example scenarios and reader questions throughout the book are designed to stimulate real-world thinking and help you put the framework into practice in the context of your own organisation.

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This best-selling software testing title is the only official textbook of the ISTQB-BCS Certified Tester Foundation Level. This fourth edition includes examples and exercises reflecting current technology and applications. It is ideal for those with a little experience of software testing who wish to cement their knowledge with industry-recognised techniques and theory.

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Engaging with customers through social media is essential for businesses in this day and age. Writing for social media is different to standard business writing and it can be difficult to get right. Even big brands can get it very wrong. This book walks you through how to deliver maximum benefit for your business through your social media writing. Topics include how to develop a consistent online persona, how to tailor your messages across different social media platforms, how to appeal to your core audience, and useful tools to help you craft and monitor your posts. The dark side of social media is also explored, with examples of social media writing gone wrong, tips on how this can be avoided and advice on how best to handle online criticism.

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A business case is a logical, structured argument to bring about business change, aimed at the decision makers in an organisation. A persuasive, well-written business case can win over your readers and get you the all important approval you need. In this book you’ll discover the do’s and don’ts of pitching your ideas through a business case. You'll learn what the essential components of a business case are, including what key questions you should be answering, how to structure your business case, factors to consider when thinking about benefits and risks, and how best to tackle ROI.

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It is almost universally accepted that requirements documents for new or enhanced IT systems by business analysts should include a ‘data model’ to represent the information that has to be handled by the system. Starting from first principles, this book will help business analysts to develop the skills required to construct data models through comprehensive coverage of entity relationship and class modelling, in line with the BCS Data Analysis syllabus. In addition to covering the topics in the syllabus, the book also includes extra information of interest including data model quality and taking a requirement model into database design.

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User experience (UX) is about how interaction with a product, service or system is perceived by its users. Are their needs met or exceeded? Do they enjoy the experience? Will they return? Making UX central to development of a product, service or system enhances customer satisfaction, resulting in higher conversion rates and a stronger brand presence. Applying the same techniques to internal business systems brings improved efficiency and job satisfaction. This book provides a reasoned and authoritative description of what UX is, why it works and what tools and techniques are involved, in line with the BCS Foundation Certificate in User Experience, based on ISO 9241-210.

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