Search results for ""right book press""

Are you curious to explore the transformative potential of your life's stories and harness the captivating power of storytelling?Whether you're a leader, speaker, blogger or author, storytelling is a vital business skill that forges a memorable connection with your audience and cultivates trust, loyalty and integrity.Crafting a personal story with a purposeful message can seem challenging. You may feel your stories aren't worth telling, feel trapped in an outdated narrative or uncertain about which words will make an impact.Join Beverley Glick, a seasoned wordsmith, coach and former national newspaper journalist, on a life-enhancing journey. She introduces you to a unique method that will help you navigate your life stages and create a personal life dictionary', providing profound insights into your identity, motivations and passions.As you journey through the book, reflecting on Beverley's own story, you''ll discover:A deep-d

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As a coach, where can you find answers to the questions you really want to ask?Drawing on over 20 years of professional coaching and tapping into her experience as a coaching supervisor, Jane Harders offers solutions to the common questions and everyday dilemmas faced by coaches.Packed with practical advice, expert knowledge and a host of tried and tested techniques, it's an easy to use, invaluable resource for both novice and seasoned coaches alike.The two-part structure distinguishes between the issues encountered at conversational level, and those related to the wider coaching relationship and assignment, answering questions such as: What if I can't think of a question? How can I manage the pace and flow of a coaching conversation? How do I avoid giving advice? What should I cover in a contracting conversation? Whether you're looking to hone the fundamentals, or refine your coaching practises, ke

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Do you want your money to buy you fun, freedom or even early retirement?Good news! It can. But if your finances leave you confused and anxious, if bank statements are a source of stress and budgeting for the future feels like an uphill battle, it may not feel that way.In a world that's saturated with unsubstantiated advice, where credit comes easily and scary financial scams are just one click away, who can you turn to for straightforward, honest guidance from someone who understands your struggles and can steer you in the right direction?This book is the answer to unlocking your financial freedom.It's not a daunting or number-heavy textbook that's filled with complex equations and jargon. Instead, you'll learn from two very ordinary people with normal jobs, who didn't win the lottery and didn't inherit a fortune, but simply changed their approach to their life and money with remarkable results!This is real-world advice no-one else will tell you,

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Do you seek financial security and freedom from worrying about money?In an uncertain and increasingly complex world, you would be forgiven for being as worried about your finances as your health.With a bewildering amount of financial jargon, an overwhelming number of investment choices, and often conflicting advice, it is no wonder you may be left grappling with uncertainty and confusion about making sound financial plans and rational investment decisions.With over 30 years of experience as a financial advisor and mentor, Michael Aitken has long been an expert guiding light for people just like you. In this book, he unveils the four fundamental pillars of financial wellbeing and leads you on a clear path toward a life where financial worries are a thing of the past.The Levelheaded Investor equips you with the tools, mindsets and knowledge you need to create the future you want, supported by a realistic and actionable financial pl

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**Shortlisted as a finalist in the Business Book Awards 2023** From angels to unicorns, the startup world has its own unique, and occasionally impenetrable language. If you’re learning about entrepreneurship, thinking of starting or joining a startup or dipping your toes in the world of investing – the sheer number of acronyms, buzzwords and technical phrases used can leave people confused, bemused, or worse yet, embarrassed at the things they think they should know. That’s where The Startup Lexicon comes in. With contributions from academics, founders, investors and people from the tech ecosystem, this book deciphers the hidden language of the startup world. With simple definitions of the most frequently used words, alongside stories that give more context and colour, the Startup Lexicon is an incredible primer for anyone interested in one of the biggest and fastest growing sectors in the business world. Whether you're in a boardroom or a classroom, or if you're just brushing up before an all-important investment or partnership meeting, the Startup Lexicon will act as your primer and reminder on everything from web3 to burn rate.

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Do you often find that achieving what you want in your life eludes you? Do you set off with brilliant intentions of reaching your goals but then feel your motivation fading as you lose your way and then never quite reach the finish line? You need a guidebook that will help you navigate a clear and achievable path to success. One that will fuel your passion, keep your motivation burning and lead you confidently toward achieving your: Goal Opportunity Love Dream Whatever you want to achieve – big or small, momentous or maybe a little frivolous – and whether it’s a personal goal, a business target or a dream of happiness and security for your family, then this book is for you. World-champion para-athlete and inspiring global speaker, Steve Judge gifts you the key to unlocking your own GOLD. The most extraordinary life you can imagine is there, ready and waiting for you to take ownership. This book is your personal roadmap to finding it, living it and loving it. You’ll discover how to illuminate your vision and get clear about what you want to achieve. You’ll uncover essential tools and mindsets that will empower and unleash your exciting journey to success. And you’ll see how the support of others can uplift you, encourage you and keep you moving forward. The fundamental key to your success is action. So, unlock the power of your potential and take yourself, and your life, on a fascinating, fulfilling journey from good to GOLD.

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What is the elusive factor that will elevate the impact of your most important work? You are an expert in your field whose clients love what your business does. Business is good, yet your intuition tells you that something is missing. You could do more and Build Better Business, but how? Mastery is the key. Mastery has a remarkable power. Mastery defines who you are rather than just what you do. The insights you develop focus your knowledge, skills and experience and inspire trust. Mastery unleashes the power of word of mouth and your influence spreads far beyond your work. Mastery frees you to create the business you have always aspired to lead.

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Is there someone in your life who always seems to know the right thing to say, do and feel? Do you wish you could be more like that too? The truth is that you can, and this motivating and inspiring guide will show you how. Courage, compassion and wisdom are three companions that accompany us through our entire lives. Learning to unlock and harness their power, uniting them to act together in synergy, is the key to a happier life â not just for you, but for those around you too. Combining illuminating real-life stories from real-world people with expert, practical guidance consultant and executive coach, Dr Joan van den Brink takes you on a fascinating journey of reflection and realisation. Discover how courage, compassion and wisdom has a profound impact on everyday situations and recognise how your own three companions can help you: Behave in line with your ideals as you increase your self-insight Feel resilient and robust in difficult and challenging times Be more tolerant, patient and understanding of others' needs and behaviours Build your self-esteem, confidence and feelings of positivity Grow in humility and generosity towards others Develop stronger, more rewarding relationships at home and at work. As you learn to define, develop and display the virtues of the three companions, you'll feel empowered to live your whole life, and enable others to live theirs, with courage, compassion and wisdom.

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Are you looking for a more compassionate, caring and loving way to lead? Do you want to be a leader that makes a meaningful difference, who opposes injustice and strives to make the world a better place? In this unique, empowering and inspiring guide, Business Leader and BCorp Ambassador Paul Hargreaves challenges you to banish outdated, paternalistic, ‘command and control’ leadership and instead embrace the positive, proactive and purpose-led styles that have the power to energise, empower, elevate and change the world. Using an enlightening and thought-provoking mix of stories, quotes and case-studies, Paul will guide you on a journey through 50 essential leadership qualities. Day by day he’ll equip you with ingenious ideas, inspiration and the mindset you need to become a leader who: Nurtures, supports and cherishes the planet as well as your people. Releases love, compassion and care throughout your organisation. Challenges the status quo and is a catalyst for positive change. Uses empathy, trust and mutual respect to drive success and encourage the best in others. By becoming a genuinely dynamic and human leader who’s driven by principle, purpose and passion, you’ll make a more profound impact on your business and the world as you create a legacy to be proud of.

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Today’s workplace is fast-paced, highly complex, and sometimes even life-threatening. Yet it is possible to thrive in the ‘pressure cooker’ of modern work life. We all have the right to enjoy rather than just endure work. In the unpredictability of even the most challenging environments, the route to success and fulfilment at work is to build our resilience. This ground-breaking book provides a highly effective toolkit that will empower you to survive, thrive and flourish in the dynamic and fast-changing context of blue-light services. Discover how to: Be ready for the unexpected, feel calm and confident under pressure and avoid burnout Reduce stress and anxiety by understanding the essential components of a resilient work life Evaluate your own resilience factor with the Workplace Resilience Instrument “Jonathan Rees shows us through bright examples and actionable exercises that we, too, can thrive under pressure. Our own resilient behaviors can be modeled to match the situations we face. Although reading about what makes people resilient can be insightful, Jonathan’s battery of self-assessment tools provides the reader with specific feedback to be more effective and view adverse situations as opportunities more so than danger.” Dr. Larry Mallak, Western Michigan University, Author of 'The Workplace Resilience Instrument (WRI)' "This book represents the next stage of Jonathan’s work and provides any senior leader in the public sector with an opportunity to learn and refresh the practical skills that will help them in these challenging roles. Whether you are a senior leader in policing, the NHS or elsewhere in the public sector I would recommend that you read this book and adopt its principles. I promise that it will help you to survive and thrive in the pressure cooker." Chief Superintendent Ian Wylie, Vice president, Police Superintendents’ Association.

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Are you charismatic enough to be a successful leader? You don't have to shout or show off to be charismatic. Charisma is often seen as an intangible concept that unconsciously attracts a negative reaction in the world of business. There is a stereotypical image that a charismatic leader is a confident extrovert with a big personality. Even if charisma can be taught, (and many research papers indicate that you either have it or you don't) the question is: how important is charisma for leadership success? Life puts layers onto individuals, much like paint. Year after year, more layers are added until you no longer know how deeply buried the authentic you is. It's time to start celebrating the real you! In Charismatic to the Core, Nikki Owen strips away the unwanted layers and takes you back to your authentic self. It is a revelation, a rebirth, a realisation that life can be on your own terms. Your leadership impact can be whatever you desire it to be. When you are being true to who you really are at your core, your charisma shines through.

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Life after Boris is a quick-to-read fable that should encourage any partner - or indeed anyone aspiring to partnership - in a professional services firm, to make sure that the succession planning issue is addressed in their firm. It seeks to demonstrate that with good planning, collaboration and proactive discussion, options can be found that will be acceptable to all. Without such an approach, the consequences could be serious. Succession planning is not inherently difficult or intellectually complex. It does, however, strike many raw nerves, both with those who are currently at the top of their firms and are contemplating retirement (or not), and also with those in the early stages of their careers who are anxious to know what the future holds for them in their current firm. The frustration, of course, is that many stakeholders in the succession planning process (of which there are far more than one might originally envisage) rush into decisions because of the apparent lack of a succession plan, thereby simply exacerbating the problem for all the other stakeholders. It is therefore critical that all firms, and the stakeholders within those firms, address the succession planning question before it becomes an issue. Closing the stable door after the horse has bolted is simply not an option. Initiating the succession planning process need not necessarily come from the current leaders. Indeed, their failure to do so is often at the root of the problem. The bright leaders of tomorrow have much at stake and although a great deal of tact and sensitivity will be needed, it is often these future leaders of a firm who are best positioned to bring about change. In the author's experience over the last 12 years of working with professional services firms around the world, one of the most frequently recurring catalysts for discussion has been succession management. Firms that got it right developed and prospered. Those that didn't struggled and often ended up having to merge and ultimately disappear into oblivion.

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Beliefs and how to change them for good takes you on a voyage of self-discovery, increasing your awareness of how your beliefs will powerfully help or hinder you in life, moment by moment, day by day, year by year. Youll be given a clear and practical system for getting your beliefs aligned with your goals and desired outcomes in life, and when you choose to apply this where it really matters, you can enjoy celebrating your resourcefulness shining through at a whole new level.Adopting the practical easy-to-apply wisdom captured in these pages will help you to: Release your true inner confidence Speed up achievement of your goals Get the best out of your relationships Stop being a passenger in your life and get back in the driving seat Drop stress and feel more fulfilled day by day Break unhelpful habits and replace them with more productive ways forward Achieve more success in your career Improve your sporting performance Make the most of any situation Handle difficult or challenging situations with ease Keep a positive attitude even when things are tough Get yourself unstuck and making progress again

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Imagine if there was a way to measure your impact on the environment and manage how it affects your happiness. What if you could be sure that everything that matters in your life was on track to maximise your feelings of fulfilment and contentment? In Happiness By Numbers, chartered environmentalist Richard Lupo draws on decades of expert research to provide you with a very neat, science-based framework that shows how your decisions and actions affect your environment, while measuring your progress towards achieving long-term wellbeing. From your own personal happiness to the wellbeing of your family and friends, as well as your impact on the planet as a whole, you’ll discover how, with a clear vision, an effective strategy, a dash of proven science and some very clever number crunching, you can make every part of your life happier and more rewarding. Take an eye-opening journey into happiness and the environment that will change how you think and feel about what they mean and uncover: A blueprint for boosting your own long-term wellbeing Fascinating insights into the science behind what makes us happy Practical tips for creating safe and secure environments for all A roadmap towards better decisions on sustainability and living a net zero life How happiness really looks when you put in into numbers If it’s true that you can only manage what you can measure, by exploring and leveraging what science and data reveals about what makes us happy, we can all build a better world that’s happier not only for ourselves but those around us too.

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After more than 40 years in the retail loyalty business Richard Beattie, founder and chairman of the world-leading, pioneering loyalty giant TCC, shares fifty essential lessons about shopper behaviour, delivering key insights into how to create successful customer loyalty programmes in an ever-changing retail landscape. Based on the many thousands of loyalty solutions that TCC has designed for its partners over the course of three decades as well as the company’s extensive research into shopper behaviour, this book is an invaluable, in-depth resource for retail professionals at any level who are seeking to understand the past, present and future of loyalty and want to: discover how loyalty campaigns can drive increased revenue and growth design loyalty campaigns for their business and measure their success create deep and enduring emotional connections with customers be a force for positive change in the community keep up with retail trends and stay ahead of the competition. Discover the key components of successful loyalty campaigns and learn how this industry expert has helped numerous global retailers change shopper behaviour.

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Do you ever doubt your coaching style is achieving the best results for your clients? Have you ever felt there's room for growth, but you're not sure how to achieve it? To create a more sustainable transformation in the people you coach, you need to start with your own mindset. As a coach, you know you can't change what you do, unless you alter what you believe first. By shedding the ineffective scripts, trappings and beliefs that a lifetime of personal interactions, professional training and even your parents have taught you, you can reset your thinking to a beginner's mentality and so begin a fulfilling and exciting journey to coaching mastery. In this fresh and highly effective field guide, Master Mentor Coach, Clare Norman gets into your head to help you pinpoint the attitudes that you need to unlearn and reframe. Through Clare's rich experience, illuminating real-life stories, and practical guidance you can shift towards more useful thinking and powerful skillsets by: Spotting and changing your own restrictive coaching mindsets Understanding how marginal gains can lead to maximal outcomes Embracing replacement paradigms and new thought patterns Rediscovering what you love about coaching and its power to resource people It's time to ditch the old beliefs that are holding you back, free your thinking and make the move from getting transactional results to being a transformational coach.

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As a coach or practitioner, your focus is always on facilitating your clients to flourish, thrive and believe in their potential. But what happens when past traumas and emotional injuries prevent them from making progress in the here and now? How do you respond? In this indispensable and highly practical guide, master coach Joanna Harper shares her experience and expert knowledge to equip you with the crucial awareness and skills you need to competently manage even the most challenging of client situations and experiences. Through ten unique core competencies, five powerful and practical models, plus an illuminating and insightful range of case studies that bring everything to life, you’ll discover how to: Put trauma awareness at the core of your coaching practice. Feel confident that you’re dealing with trauma supportively. Handle the distressing emotions and painful memories that past traumas can surface. Know when to refer clients to other services or professionals. Focus and draw on your client’s existing resources and strengths. Whether you’re newly certified or already an experienced coach or practitioner, by being trauma-informed and in possession of these forward-thinking, empowering skills you’ll always know the most appropriate measures and suitable ways to advance when past experiences are preventing your client’s progress.

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Geoff Ramm has a passion for incredible customer service. In this book, he’s hand-picked THE most original, unique and quirky examples of creative customer experiences that are guaranteed to inspire you and your team to outperform, outmanoeuvre and stand head and shoulders above the competition. This is the book that your competitors wish they had, it’s your ticket to service superstardom and it’s going to reveal to you: The gap in your service that you never knew existed. Smart techniques to help you generate clever experiences of your own. Simple, cost-effective ideas and touches that will mean the world to your customers. Fun, fresh and exciting new perspectives that will inject your entire team with enthusiasm. Fantastic ideas and inspiring stories that will get you spectacular results. Why not join Geoff on this highly enjoyable, eye-opening and rewarding customer service journey around the world? He’ll introduce you to some of the amazing people he’s met who have discovered extraordinary ways to deliver world-class experiences, and he’ll show you how you can use their strategies to make your own brand unforgettable, your business unmissable and your customers coming back for more. So, are you ready to become a true Celebrity Service Superstar? Great! It’s time to get started on getting people talking…about you! “Entertaining and thought-provoking! Geoff Ramm’s knowledge and insight will reshape the way you think about customer service” – Heather McNamee, Area General Manager, Fraser’s Hospitality UK

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"Don't be so shy", "be louder", " speak up more" - say the people who don't get what it means to be an introvert. If you've had enough of feeling under pressure, uncomfortable and put on the spot, it's time to stop ignoring your emotions. Create a life that supports your needs instead of forcing yourself to match the world's expectations. You can grow, lead, and succeed as an introvert without changing who you are. Whether it's starting a business, getting a promotion, embarking on an adventure, or just feeling happier every day - whatever you want to achieve is well within your grasp. High Performance Coach Andreea Sandu is just like you -- an introvert. But instead of changing who she is, she's built a life that nurtures her personality. And using a unique blend of personal stories, practical tools, powerful mindsets, and enlightening fresh perspectives, you'll discover how to do the same for you. The Introvert Who Could is your guide to stopping overthinking, building routines that will help you recharge, and developing your social skills. And if you cringe at the idea of saying no, asking for favours, introducing yourself to people or talking on the phone, you'll learn how to do them confidently. (Except talking on the phone! Everyone should text, right?) You may be quiet. But behind what others perceive as shy, is a brilliant mind with a wealth of talent, creativity, and courage. Lets bring all your qualities out into the world in ways you'll love - without fear, overwhelm, or procrastination.

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Family-owned businesses are among the most notable and numerous in the world. Some are global brands employing thousands – think Walmart, Ford and JCB – others are much smaller, more local enterprises run by their owners and staffed entirely by their family. But however big or small, running or working in a family business, and the bringing together of two conflicting and complex worlds – family and business – often presents very unique challenges for everyone involved, be they part of the family or employees and advisors. The Family Business Book draws on Paul Keogh’s expertise and decades of work with family businesses of all sizes, all around the world, to help their owners, family members and employees feel informed, empowered and equipped to make the right decisions and navigate the ups and downs, successes and disappointments. Easy to read and packed with top tips, discover essential and honest guidance on: Juggling the demands of work with the expectations of family. Handling conflict and rivalries whilst dealing with intricate family dynamics. Putting effective communication at the heart of both worlds. Building clear structures and establishing sensible governance. Making critical decisions and managing change – in the family and the business! Talking about money and planning for succession. Functioning better as a family is the key to a better functioning family business, so from divorce to death, and deceit to desertion, this book never shies away from asking the difficult questions and discussing the complicated issues that families in business face to make sure both their worlds survive and thrive.

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Take greater control of your brain to become more efficient, effective and successful. The brain often overcomplicates matters, leading you to feel overwhelmed and lacking in confidence. Yet you can take control. Your Brain is Boss is brimming with ideas and tools that can help simplify your working and personal life so that you can reach your goals. By reading this book you will be able to: understand the psychology and science behind how business relationships work; know how to improve your own behaviour and that of your team for greater effect; control your emotions rather than have them controlling you; solve problems creatively and communicate your ideas effectively; be more influential and consequently more valuable in your workplace; become a wealthier, healthier, happier person who is capable of achieving and maintaining a leadership position. Whatever stage you are at in your life or career, by understanding that your brain is boss, you will enhance your emotional, mental, physical and financial wellbeing.

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How do you implement mindfulness in the workplace? Today's leaders and organisations need to develop an agile mindset and take bold risks. This Authority Guide shows you how to link mindfulness directly to business challenges and offers practical and accessible tools for change. Written by an expert on leadership, meditation and mindfulness, the book teaches you how to manage your inner landscape of thoughts, emotions and interruptions so that you can create a compassionate, innovative and sustainable working culture.

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Business results and meaningful work connect to impact effectiveness in our organisations and lives. Tim Johnson, founder of Meaningful Success, shows you how to integrate practical business thinking with practical personal development to build a global network through your business or charity. This Authority Guide blueprints how we can embrace the best elements of entrepreneurial drive and passion, enabling blame-free culture to lead teams and provide personal fulfilment for all those involved.

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How do your challenges inside and outside of work impact upon your emotions and your resilience? The emotional resilience of those involved in a business will contribute significantly to the organisation's success. This Authority Guide from leading emotional intelligence expert, Robin Hills, will help you change the way you think about yourself and the way you approach potentially difficult situations. You will be able to develop your own personal resilience and understand how to develop resilience within the hearts and minds of your team and your organisation.

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Ever felt like your thoughts are happening automatically, messing up parts of your life? If so, you're not alone! And there's another better way! Start to choose your thinking more often and you'll be more empowered and in control of what you experience and achieve. Pink bucket thinking is the particular blend of mental activity that works most effectively for you at any given time. It'll help you enjoy life, achieve more, connect, and thrive. Its power is in its simplicity. Making a positive difference internationally through their work in personal and professional development, Tony Burgess and Julie French invite you to join them on a voyage of self-discovery. A journey that will ultimately help you make the choice – to 'think' more 'pink'.

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You've made it to manager! But balancing a hectic schedule with empowering your team is proving challenging and you're struggling to delegate. So how do you make this all work? How you do get the best from yourself, your team and still have a life outside work?The answer is to Think Like a Coach.This simple yet transformative approach to managing a team focuses on three fundamental coaching skills that you''re already using daily: listening, asking questions and summarising. With subtle shifts in your conversations to leverage these skills, you can embrace a coach-like management style which will: Boost the performance and productivity of your team. Promote commitment, personal responsibility and self-sufficiency. Free up precious time to focus on important tasks. Make recruitment and retention easier and smoother. Drive and deliver excellence in a team that's motivated and empowered. Seamlessly integratin

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Do you feel there should be more to running a business than the focus on profit alone? Do you ever wonder why you work so hard yet still feel that something is missing? In this uniquely honest and ground-breaking book, entrepreneur Andrew Thornton and coach Eudora Pascall propose a better way of being in business – one that enables everyone to truly be themselves, harnesses people’s strengths and individuality, and puts people and planet first – whilst trusting that profit will still follow. With the inspiring story of the transformation that took place in a multicultural North London supermarket as a backdrop, Andrew and Eudora demonstrate the huge impact and positive difference that running a heart-centred business can make on the lives of the people you work with and the world you live in too. Through a wealth of illuminating real-life stories, insightful case studies and a host of practical tips and expert guidance, you’ll be empowered to start a journey of self-discovery that will help you: Understand your purpose in life and business Become a more authentic, caring leader Address prejudice, inequality and division Untie the knots the prevent progress Approach life and business from an exciting new perspective By discovering how to put the heart into your business you can turn problems into opportunity, build enduring strength and resilience, and take positive action against the huge challenges faced by both businesses and the world alike.

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If you have ever wanted more from your life, here is how to find it. Recognise your true potential, love what you do and live the life you choose with the support, encouragement and proactive potential of a Mental Wealth team. Humans are social animals and we need the help of others to succeed in life and work. With collective wisdom, mutual support and a Mental Wealth team by your side you can: Power through obstacles and problems. Achieve more and expect success. Unleash creativity, improve decisions and eliminate isolation. Nurture your mind, body and soul and find resilience in challenging times. Navigate your own unique journey with purpose and passion. In this inspiring and energising guide you will discover how to build a hand-picked Mental Wealth team of your own – one that spotlights your success, opens up opportunity and brings wisdom, inspiration and motivation to everything you do. Make today the day you start living life your way – with all the rewarding benefits of Mental Wealth!

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Is your drive to succeed taking you away from other things you love in your life? Would you like to switch off from work without feeling guilty? Are you ready to relieve the relentless pressure to be ‘always on’? In this high-pressure and uncertain world, it’s easy to lose sight of what we need to thrive, not only professionally, but in every area of life that’s important to us. As workload and responsibilities build, demands on our time begin to compete and it soon becomes hard to make good decisions that will support the life we want to lead. Using her incredibly powerful CHOICESTM programme, expert coach Janine Woodcock will show you how you can sustain your drive and ambition to succeed at work without cost to your health, happiness and relationships. By challenging the choices you’re already making and empowering you with a set of unique techniques to make smarter ones, you will: Discover how to build and sustain long-term success whilst nurturing and protecting what matters to you most. Develop skills that can liberate you from the unrelenting pressures of success. Learn how to stay true to your core beliefs without weakening your will or ability to succeed. There is a way for you to feel more energised and at ease in every part of your life. It’s time to make positive choices that can sustain your success and create the life you truly want.

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Celebrity Service: discover an inspiring way to serve like never before. Your customers will love you. Your competition will not. Inside this book you will find the answers to set you, your team and your business apart in your industry. From the cabin crew member who gives away prizes, to the restaurant in downtown Philadelphia with knockout entertainments, you'll see how service will always lead to the sale. You'll find out why 5-star service should be outlawed and why one Paralympian continues to inspire the next generation. You'll discover what to do when you can't deliver on your promise and how to offer superb service - even when you're closed! Geoff will reveal the philosophy, the stories and the award-winning results which have led companies across six continents to out-perform their competitors.

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Do you want your business to step up and make a meaningful difference? There’s a new generation of businesses emerging. They’re working together to make a positive impact on the world by redefining what it means to be successful. By changing the way you work and considering the impact of the decisions you make, you can join them in reducing poverty, injustice and environmental damage by balancing purpose with profit. In this ground-breaking book, you will discover how these purpose-driven businesses work and how you can: Increase productivity by fully embracing diversity and developing an inclusive culture. Put respect, courtesy and compassion at the heart of your business. Maximise profits whilst prioritising the needs of people and the planet. Attract an engaged and motivated workforce that’s focused on success and sustainability. Join the growing global community of leaders and like-minded businesses that are putting what they do to work as a force for good.

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Create your boutique environment in 10 simple steps! Be guided every step of the way by an expert interior designer 10 step plan to create the home you really want and deserve Expert advice on all aspects, from colour to finishes; furniture to lighting; and planning work on site Follow a real life case study that will inform and inspire you.

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Written specifically for owners of small businesses, Getting Down to Business provides everything you need to know to grow your business with confidence, and realise your ambitions.By following the suggestions in this book you will be able to: Establish your goal and develop a step-by-step action plan to achieve it Find and satisfy the customers who will truly value what you offer Set up the systems to run your business smoothly and efficiently as you grow Achieve the returns your intelligence, talent and effort deserve Have fun and enjoy running your own business!

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From fling to ring in 12 monthsSince launching the revolutionary speed dating concept to the UK singles market ten years ago, Lorraine Adams has always remained totally in tune with the dilemmas unattached women face in their search for Mr Right. Reading this book will launch you on the most satisfying journey of your life, you will feel totally empowered as you rapidly grasp the secrets that will enable you to open significantly more romance opportunities for yourself. Any panic, fear or dread you have experienced with dating before you have read this book will be replaced with buoyant optimism.

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What makes an effective leader? It’s a popular belief that the world of leadership is some mysterious arena where only the strong, fearless and gifted can survive. But this isn’t necessarily true, and it’s certainly not been the experience of Organisational Psychologists Karen Meager and John McLachlan. In Real Leaders, Karen and John unpack and examine all the psychological and behavioural traits that characterise many great leaders. Through an accessible mix of pragmatic and practical guidance, they demonstrate how to adopt and adapt these common attributes, develop your own, authentic leadership style and - whether you’re an existing or aspiring leader - coach you on how you can elevate your skills and create success. Eye-opening new research carried out for this fully revised second edition underlines how leaders are, above all, human. They don’t fall into standard leadership stereotypes or a 'one size fits all' approach. Using a powerful range of updated concepts and models, it’s now easier than ever for you to evolve and grow as you harness the essential qualities of effective leadership.

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Are you ready to make people sit up and listen when you speak? Do you want to shine in conversations, meetings, pitches or presentations? Is it time to let go of the anxiety that holds you back? Whatever you want to say and whenever you need to say it, this inspiring, motivating and engaging guide will equip you with powerful ways to free your voice, connect with your audience and communicate with confidence to make a lasting impact. Combining practical advice with proven techniques that really work, performer and communication expert Liz Peters draws on years of research and experience to help you: Overcome the life-limiting fears that stop you speaking up. Harness the transformative power of embodiment to build enduring confidence. Feel at ease and in control whenever you have to take centre stage. Master your personal presence so you can engage and inspire others. It’s time to believe you’re good enough. So, get ready to unleash your inner brilliance, learn to love your spotlight moments and discover how awesome it feels to own the room!

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