Description
Book SynopsisMeasureable, data driven outcomes are not the only indicators of success in today’s multicultural and globalized workforce. How employees interact with their colleagues and customers is also a significant factor in their career development.
Luciara Nardon draws on her extensive research and international experience to guide employees and managers through the ambiguous and uncertain waters of today’s multicultural workplace. Each intercultural encounter is unique, involving different people, contexts, dynamics, and actions which general cultural protocols are unable to address. In Working in a Multicultural World, Nardon offers a comprehensive framework for understanding intercultural interactions and developing skills for successful intercultural situations. Numerous examples and exercises, including how to reconcile personal beliefs of equality with a hierarchical workplace and how to respond to perceived aggressiveness in business negotiations, en
Trade Review
‘The book presents a unique, useful, and candid insight and guide to the issues that today’s management and labour are facing and will continue to face as the demands of the contemporary socioeconomic community require new competencies…. Highly recommended.’ -- S.R. Kahn * Choice Magazine vol 55:10:2018 *
Table of Contents
Preface 1. Working in a Multicultural World 2. Building Intercultural Competence Through Reflection 3. Situating Intercultural Interactions 4. Understanding Culture 5. Individual Differences 6. Situational Context 7. Managing Feelings 8. Communicating Across Cultures 9. Moving Forward Appendix A: Cross-cultural studies Appendix B: Comprehensive reflection assignment
