Description

What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.

What's the Secret?: To Providing a World-Class Customer Experience

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Hardback by John R. DiJulius

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What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies.... Read more

    Publisher: John Wiley & Sons Inc
    Publication Date: 27/05/2008
    ISBN13: 9780470196120, 978-0470196120
    ISBN10: 0470196122

    Number of Pages: 336

    Non Fiction , Business, Finance & Law

    Description

    What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.

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