What's the Secret?: To Providing a World-Class Customer Experience
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Hardback by John R. DiJulius
Short Description:
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies.... Read more
Publisher: John Wiley & Sons IncPublication Date: 27/05/2008
ISBN13: 9780470196120, 978-0470196120
ISBN10: 0470196122
Number of Pages: 336