Description
Book SynopsisWhat People Want reveals the truth about what it takes to build employee-manager relationships that matter—both to the people involved and to the bottom line. Packed with fascinating results from first-of-its-kind research, this road map through today’s workplace of changing demographics, diversity, and difference offers a multitude of tools and advice for building trust, creating a respectful environment, being sensitive to others, setting the right tone, and developing the kinds of relationships that result in lower turnover, higher productivity, and greater employee satisfaction.
Trade ReviewFills the reader’s mind with high-test tips to create more successful and sustained relationships. Terry Bacon offers us all practical interpersonal tips to smooth out trip and really enjoy the ride! -- James Brolley, Director, Organizational Development & Training, Harley-Davidson Motor Company
Argues persuasively that everyone can learn to behave—and possibly even to be—more like a ‘people person.’ If you know it’s important but don’t know how to do it, this is the book for you. -- Dr. Michael Watkins, author, The First 90 Days
An amazing book—one of the few that both educates and reminds us of what people really want and need from their managers. -- Michelle Lewis, Vice President, Corporate Human Resources, E. & J. Gallo Winery
