Description
Book Synopsis
This book provides consulting psychologists, managers, and human resources personnel with easy-to-use, evidence-based strategies for providing effective feedback to improve communication and performance in the workplace.
Feedback is an essential part of communication, coaching, management, and human resource practices. Yet the essential elements that make feedback more effective often fail to go beyond the pages of academic journal articles and into the workplace where they could greatly improve communication and performance. This book is an easy-to-use resource that applies classic and current research findings to create actionable, evidence-based tactics that consulting psychologists, consultants, managers, and HR personnel can use to improve feedback exchanges in any work environment.
The authors present a simple and straightforward model of the feedback process that includes four critical elements that can make or break a feedback exchange:
Trade Review“Whatever managerial role you serve as a psychologist, this book will strengthen your supervisory, consultative, and training skills. The authors are well attuned to virtually every factor that constitutes feedback, be it the characteristics of the feedback provider and recipient, communication style, when and how feedback is given, and the influence of power-hierarchy on feedback effectiveness. And as the book makes eminently clear, performance feedback works best when the people involved like, trust and respect each other, a definitive admonition if there ever was one.” – New England Psychologist
“Well-written, comprehensive, and accessible.” - PsycCRITIQUES
Table of ContentsSeries Editor's Foreword
Rodney L. Lowman
Acknowledgments
Introduction
- Laying the Foundation: Classic Models of Feedback in Organizations
- How Feedback and Goals Drive Behavior: Control Theory
- Getting to the Point: The Feedback Message
- Feedback Delivery and the Role of the Feedback Provider
- Perception Is Reality: The Role of Individual Differences in the Feedback Process
- Context Matters
- The Role of Feedback in Human Capital and Talent Management Processes
- Recommendations for Practice and Directions for Future Research
Recommendations for Further Reading
References
Index
About the Authors
