Description
Book SynopsisThis book challenges the current thinking on trust largely based on studies in stable contexts, by presenting new empirical studies of trust and trust building in a number of less stable, less institutionalized settings. These contexts are gaining in prominence given the globalization and virtualization of organizational relations, development of high velocity markets, and the growing importance of intangible resources.
The empirical studies presented in this book have been conducted by scholars with a wide variety of disciplinary backgrounds, employing insights from a diverse range of fields including organization theory, knowledge management, sociology, psychology, economics, management, human resources management and communication sciences. Data from twelve different countries, including Eastern and Western European countries, Mexico, Tanzania and Western European countries is analysed, illustrating relations within and between organizations and nations. These organizations exist in environments that can be typified as uncertain because institutional, taken-for-granted or rational bases for control and trust are lacking. Several fresh insights into how trust is built and sustained in uncertain circumstances are presented, and relevant yet challenging directions for future research are proposed.
This accessible and interdisciplinary book will appeal to a wide-ranging audience encompassing academics from a number of fields focussing on trust. It will also be warmly welcomed by business and management practitioners, particularly those confronted with developments that create uncertainty.
Trade Review'. . . the book is an attractive read for a wide array of social scientists. . . We believe this book offers a set of thought-provoking insights and suggests several promising avenues for further empirical work on trust.' -- Maxim Sytch and Niro Sivanathan, Personnel Review
Table of ContentsContents: 1. Trust Under Pressure: Trust and Trust Building in Uncertain Circumstances 2. Rational, Institutional and Active Trust: Just Do It!? 3. Formation of Trust in German–Mexican Business Relations 4. Breaking Out of Distrust: Preconditions for Trust and Cooperation between Small Businesses in Tanzania 5. Trust and Performance: Institutional, Interpersonal and Network Trust 6. Managing Trust and the Risk of Information Leakage in Collaborative Research and Technology Development: Results from a Case Study in a Specialist Chemicals Industry 7. Trust in a Dynamic Environment: Fast Trust as a Threshold Condition for Asymmetric Technology Partnership Formation in the ICT Sector 8. Trust as a Market-based Resource: Economic Value, Antecedents and Consequences 9. Store and Advertiser Reputation Effects on Consumer Trust in an Internet Store: Results of an Experimental Study 10. Trust, Distance and Common Ground 11. Does Trust Breed Heed? Differential Effects of Trust on Heed and Performance in a Network and a Divisional Form of Organizing 12. Trust and Contingent Work: A Research Agenda 13. Trust Under Pressure: Afterthoughts Index
