Description
Book SynopsisTrust, Organizations and Social Interaction aims to promote new knowledge about trust in an organizational context. The book provides case-analysis of how trust is formed through processes of social interaction in which actors observe, reflect upon and make sense of trust behaviour and its meaning in an organizational and social environment. It greatly contributes to clarifying what a process view may mean in trust research and to the understanding how social interaction processes affect trust.
The contributing authors demonstrate how trust and distrust are produced and reproduced in a complex interplay with social processes and practices. Instead of asking how trust may be measured or how trust is a resource for managers, they explore how trust develops and how managers become intertwined with and caught up in trust processes.
This enlightening empirical analysis of trust and its relationship with organizational processes is a vital resource for students, academics and scholars of organization, management, organizational behaviour and change, HRM and learning.
Contributors include: J. Allwood, N. Berbyuk Lindström, M. Bosse, M.-B. Ellingsen, B. Espedal, M. Frederiksen, L. Fuglsang, A.H. Gausdal, K. Grønhaug, U.K. Hansen, M. Ikonen, S. Jagd, S.T. Johansen, I.-L. Johansson, K. Malkamäki, K. Mogensen, L. Näslund, M. Neisig, K.A. Perry, M.A. Rasmussen, T. Savolainen, M. Selart, A. Swärd, N. Thygesen, S. Vallentin
Table of ContentsContents: Foreword by Guido Möllering 1. Studying Trust as Process Within and Between Organizations Søren Jagd and Lars Fuglsang PART I VARIATIONS OF TRUST 2. Trusting as Adapting Svein Tvedt Johansen, Bjarne Espedal, Kjell Grønhaug and Marcus Selart 3. Divided Uncertainty: A Phenomenology of Trust, Risk and Confidence Morten Frederiksen 4. Trusting and Distrusting in Dialogue: A Study of Authentic Medical Consultations Jens Allwood, Nataliya Berbyuk Lindström and Inga-Lill Johansson PART II TRUST-BUILDING AND SENSEMAKING 5. Playing by Ear: Trust Creation as Improvisation and Sensemaking Lovisa Näslund 6. Making Sense of War and Peace: From Extreme Distrust to Institutional Trust in Aceh, Indonesia Kirsten Mogensen 7. Trust-building in Networks as Practical Social Learning Processes Anne H. Gausdal 8. Process of Trust Building: A Case Study in the Management System Context Kirsti Malkamäki, Mirjami Ikonen and Taina Savolainen PART III FRAMING AND STABILIZING TRUST 9. Trust Processes in Inter-organizational Relations – The Role of Imprinting Anna Swärd 10. Trust and Distrust as Cultural Frames Kevin Anthony Perry 11. Expectations Matter when Studying Trusting as a Process: Developing Trust Based on Expectations Between Investment Managers and Entrepreneurs Uffe Kjærgaard Hansen, Maria Bosse and Mette Apollo Rasmussen 12. Process Dynamics of Trust Development: Exploring and Illustrating Emergence in the Team Context Taina Savolainen and Mirjami Ikonen PART IV INTERPLAY OF TRUST-PROCESSES 13. Trusting in the Change of New Public Management Margit Neisig 14. Trust, Control and Public Sector Reform Steen Vallentin and Niels Thygesen 15. From Bank to Business: Contextual Change and Transformation of Trust Bases May-Britt Ellingsen 16. Trust as Process within and Between Organizations: Discussion and Emerging Themes Søren Jagd and Lars Fuglsang Index
